I had a great experience leading up to my repair last week. Since the technician left and my dishwasher still doesn’t work I’ve tried to contact Mr Appliance through multiple channels (email, phone calls, chats) and I’m unable to get in touch with anyone to come back and resolve the issue. I hope someone will reach out to me to resolve the issue after I spent so much on the failed repair.

Richard and his assistant were professional, extremely knowledgeable and courteous. I will definitely be calling then again if I need future repairs.

This was a great company to work with. Very responsive. Was flexible to my schedule. The technician, Jeremy was a delight to work with. Very knowledgeable and communicated everything throughout the process. Will definitely be using them again in the future.

They don’t make driers like they used to - it’s a fact of life. Mine is only a few years old but was getting very noisy until it jammed up and wouldn’t spin. Mr.Appliance did a nice job. My repairman, Tyric, was professional, polite, knowledgeable and fast. Definitely recommend.

Jeremy, our repair technician, was very professional and quickly diagnosed and fixed our washer! He had the necessary part on his truck so we had no wait time for a part! I highly recommend!! Thank you!

Our Mr. Appliance technician came right on time and diagnosed the problem with our gas dryer. He had the parts needed to fix it in his truck. He told us how much it would cost to fix before he started. We agreed and he fixed it within an hour. He was also a nice person to talk to. We were very happy with the service we got today.

Absolutely horrible experience, they lied about their warranty, did a horrible job, overcharged me and the problem is still an issue. DO NOT USE THIS TERRIBLE COMPANY!!!

I have used Me. Appliance a number of times. Shannon is the service person who comes here and he is Mr. Fix-It! Knowledgeable, friendly, communicative, prompt, good with my doggie. An asset to this company. Grateful for his expertise and calm demeanor-he gets the job done.

Jeremy was OUTSTANDING.A real credit to your company.Smart, respectful, thorough.Give that man a raise ‘cause I’ve had many repair techs over the years and he is among the best.

Technician was prompt, courteous, informative, quick to resolve. Which he did! He was so nice and acted very professional. He cleaned up the area to my surprise. I used this company few times before and I was never disappointed.

Darnell was very professional and provided excellent service. Mr Appliance came out first thing in the morning the next day after I called. All the parts were on the truck and the repairs were performed quickly and thoroughly.

Rich was great! He called 25 min before arrival; was on time; very respectful; very professional; fixed our problem and answered all our questions. I can’t imagine using anyone else for appliance repairs!!

They were amazing. Great communication. Friendly and professional. I appreciated Jeremy’s honesty and willingness to help!

Service was wonderful. This was the second time we needed their help. Great job.😎

Over the range microwave died on Saturday night. Schedule an appointment online. Received a call on Sunday confirming the appointment and offered to move the repair up one day due to a cancellation. Technician (Tyric) arrived well within the quoted arrival window. Received emails, text reminders, and a call from the Technician immediately prior to arrival. Repair was quick and straightforward - had to remove the microwave from the mounting, remove the cover, check the 3 door switches, blown fuse, and replacement fuse with a multimeter. Pop in the new fuse. Confirm operation. Cover back on, remount, recheck operation....done! Took roughly 30 mins. I could not be more satisfied. I highly recommend (of note: several local repair shops would not repair a microwave)

Darnell was great!! He came early and fixed our Dishwasher in 20 minutes. Price was appropriate for level of knowledge and expertise required. Overall it was a good experience.

Highly recommend Mr. Appliance, they gave me an appt for the next day of my call and stayed in communication regarding the arrival of the technician, who arrived within the specified window. My technician, Shannon, was very nice and went above and beyond to make sure my dryer was working properly & was conscious of getting it fixed quickly and properly. He even provided a coupon for me! If I need any appliances fixed in the future, Mr. Appliance will definitely be my first call!

These people came to my aid on a Saturday when I had a broken washing machine from 30 years ago. The Service-man Tyric came on the scene diagnosed the problem right away, took the thing apart, went to his truck to retrieve the needed parts, sniped and repaired wires, put the whole thing back together all in record time! Courteous, Informed service at a Fair price! Would highly recommend!!

Mr. Appliance was a great choice for our repair from the beginning. The woman who scheduled us was very nice and not dismissive as other companies had been when we told them the age and brand of our refrigerator. She scheduled us in a very reasonable amount of time. They were in contact with me via text to confirm appointment and to remind me. They even included a picture of the technician so I knew who to expect. The technician was in touch via phone prior to let me know he was on his way. He was very helpful and very kind. He explained everything he was working on and exactly what my options were. I would absolutely use them again and recommend to others.

Mr. Appliance company was able schedule an appointment within 24 hours ofservice call. They were able to send me a photo of their technician the night prior to service. Shannon was my service person this afternoon. He was friendly, on time and very professional. Shannon was able to explained what happened to my oven and was able to fix it immediately. My price was very reasonable and you have a one year warranty on the new parts. Shannon was able to answer my questions and he was very knowledgeable.I would recommend using Mr. Appliance of King of Prussia for all appliance repairs.Thank you Shannon!

The technican quickly diagnosed the problem and efficiently replaced the part. I am pleased with Mr Appliance and will definitely call again should the need arise.

Caution! Extremely Expensive service. I needed a new start knob for my dryer. Even though I knew exactly what the issue was, they require a technician to come out and tell you what you already know for $120.00. They then catch you by giving you an astronomical estimate for the repair. Mine came to $350.00. If you back out, they will still charge you the crazy diagnostic fee, so you literally get stuck. I searched the part online with the serial number and the part cost $25.00. Lesson learned the hard way...UPDATE!- Since I cant respond to Appliance Kings response Ill put it here: You stated a price quote offered to customers in-advance of completed work This is exactly my point. You rip people off with an unnecessarily high diagnostic fee. I had my doubts with this initially and called your office about it. The rep assured me, Id only pay that if I chose not to work with you. So I thought, ok - lets just get my dryer fixed. I never imagined replacing the start knob would cost a little less that the price of a new dryer! You got me good. Nice job. The technicians were fine. I just want to warn my fellow working class neighbors to choose better than I did. SEARS appliance repair is much cheaper. They dont have a diagnostic fee and offer you a 25% off coupon towards a new appliance if they cant repair yours. Go with them (or anyone else) if you need a small fix.

I went with them based on their stellar reviews but I was the unlucky one. I had an open window appointment of 10-12 and my tech came at 2. Looked at my washer for 10 mins and deemed new control panel was needed because it wont go into diag mode. He then told me to call Samsung directly for warranty work. I asked how much it would be if its not covered by warranty and quoted me almost $700 for parts and labor. When Samsung tech came, they were able to do a test mode without going into diag mode and found out its a different issue than what Mr. Appliance told me. Im out $120 plus tax for their faulty diagnosis, wasted half of my day, and for 10 mins of their work to tell me that control panel didnt work (which I already knew). I would recommend to call several other places to get some general idea of the issue before agreeing to their no refundable useless diagnosis fee. BTW, their receptionist is really cool tho.

Excellent!! Jeremy was top notch. Knowledge, patient, understanding.

Richard & his trainee were great!! Super respectful, cleaned up behind themselves & followed all covid protocol. They fixed my dryer quickly & even gave me some tips on how to keep my dryer from having this issue happen again in the future.

Darnell my technician, was unbelievably professional, informative and super efficient repairing my washer!! And he has a great sense of humor…very much appreciated!

Jeremy did a fantastic job and was very pleasant to talk to. He didn’t mind being in the middle of a crazy morning trying to get two kids off to school!

The 2 men that came for the repair were very nice, knowledgeable & professional. A photo of the serviceman, Darryl, was sent prior to the initial visit and again the service visit, so I knew who to expect. So happy my oven is working properly again!

Arrived early and worked quickly and efficiently.

Excellent service. Very friendly and helpful. The appointment was less than 36 hours after I called. When Darnell came, he was on time and prepared. He fixed my washer quickly and when I found an unrelated issue after he left, he came back the same day and fixed it for me as well. Highly recommend.

In two appointments, the repairman, Darnell, arrived within the window provided, and was polite and efficient in completing his work.

Darnell was prompt and polite. He fixed our issue, and when the parts arrived earlier than expected, they pushed our repair a day earlier—what a lifesaver when you are tired of washing dishes with two youngsters in the house! Zack in the office is also incredibly friendly and welcoming. Overall, a great experience.

The technician was prompt, neat and practiced safety during COVID. Excellent service and extremely professional. Scheduling was easy and prompt. Very professional in all aspects. I provided two referrals.

I filled this out once. It went nowhere!!! Was told I would receive an electronic statement/receipt. Never got it. Only negative was that the vent hose was not reattached. I had to reattach it. Was not an easy job due to the tight position of the unit.

Professional and thorough service. Arrived on time. Highly recommended.

He arrived when he said he would. He was prepared and fixed the problem. The washer is running fine now. He took the time to answer any questions

Exceptional communication, timing and service! I will definitely utilize again and spread the word.

Our tech showed up on time on the day scheduled, was clear on what the problems were, and fixed it quickly. Thats all you can ask for when something breaks!

Incredibly pleased with our service. Our tech was fast and efficient, but didn’t cut corners. He was strictly adherent to covid guidelines, called before his arrival, and was friendly and courteous. Will absolutely use this service again and request the same technician.

This company is awesome!!! They were on time, clean, knowledgeable, professional and fixed the issue. Ill work with them again for sure! Thanks so much

Mr. Appliance was able to come out the next day. They fixed our noisy dryer without even requiring parts. We have used Mr. Appliance in the past to diagnose a refrigerator problem. I highly recommend.

Repairman Darnell very personable, prepared and knowledgeable. Replaced Samsung refrigerator fan sensor. Fingers crossed that fixes the problem (noise is definitely gone). Thank you!

This address is an Allstate insurance company

Richard and his assistant called and sent a message before arriving and showed up on time. He was able to diagnose the issue quickly and explained it to me. He was able to make the part change and tested the appliance when done. Highly recommend Mr appliance

Easy to schedule, on time, communicative. Our service technician (Daniel) rates 12 stars on a 10 star scale. I highly recommend Mr. Appliance.

I will highly recommend this to anyone looking for good service. The person that came to fix our dishwasher had to come back three times. Not because he wasn’t working hard, because he wanted to make sure that he fixed it. He worked very hard to figure out what was going on. Very professional, very hard worker! Thanks for hiring great hard-working people!

I really like the feature of providing a picture of the technician, it made me feel safer to answer the door.

Very professional and courteous.

My Bosch washing machine wouldnt drain. I called Mr. Appliance and they were able to get me scheduled for the very next day. The technician was early (yes, EARLY!) And was able to fix it quickly. The price was a little more than what I was hoping for ($244 for 20 minutes of labor, no parts.) But the technician was professional, efficient and effective.

Tech was great. High price though and took a full week to get a part. Called for status and was told they called us with an update. They had 2 numbers and never called.

They were professional and prompt. I was given a 2 hour window and the technician (Shannon) showed up within 15 min of the 2 hour window. I appreciated being provided with a picture of the technician as a layer of precaution. He was friendly and polite. I also received a follow up call as to status. I would recommend them to friends and family.

The tech was able to diagnosis the problem very quickly. He had to order parts for the repair. I had to schedule a second appointment for the work. I was disappointed that two parts were replaced, mostly because I think it was a shortcut in determining the actual failed component. However, the tech was knowledgeable, friendly and respectful. The charges for the repair were higher than I initially expected, but I needed my freezer fixed. One downside, the tech did not clean up after his visit was complete, and seemed to be in a rush to get to his next appointment.

Shane came in and diagnosed the problem in about two minutes. He ordered the part and came back when it arrived and got the job done in less than an hour. Excellent from scheduling, to warrantee compliance, to the service itself!

Worst experience I ever had!!! First i had the technician come in to the house with the part in hand (igniter $14.00 cost on line) He looked at the stove told me it would be 475.00 i told him i could not pay that so he dropped it to 428.00.I said its still to hi, he explained Samsung parts are expensive and the part wasnt even a Samsung. He then told me the part should be put on if not ill smell gas, why I let him i dont know. I then called Mr Appliance two days later and heard every excuse why it was so hi but no body reached out to me I had to call them. The receptionist said they would not cash my check till they investigate but they did cash it immediately. I made several calls till i spoke with a, manager Rich Gloskey who stated yes he over priced you and we will refund some of the money back and I will speak to the technician This company is so overpriced and still trying to scam people. The technicians are on commission so they are trying to get every dollar they can. If you use this place beware they are not a five star i give them a 0. If this is the only company available to fix my stove i will starve The manager Rich Gloskey just kept saying we guarantee the part for a year, the manufacture already does that..

Always extremely professional, timely, and great communication. Great value overall for our business to perform quarterly appliance maintenance and keep workforce happy in process!

My repairman was knowledgeable and friendly. They fixed the clogged drain valve on my Samsung without having to replace it.

The repairman showed up on time and used all the precautions that should be used during this pandemic. He was very nice, polite and had a good sense of humor.He fixed my washing machine very quickly and now I have no problems with it. I would recommend this company to anyone.

Had them fix an oven two years ago - working greatJust fix my refrigerator - very happy

The repair was over two days (as they had to order a replacement part). Both times, the men who came to the house were professional and explained everything that was wrong and how it would be fixed. Will definitely keep them in mind for any future appliance needs!

Mr. Appliance was very responsive to my needs and scheduled me immediately. Shannon (our repairman) was pleasant, knowledgeable and very professional. Shannon went beyond what was needed to make our dryer run like new. I would recommend Mr. Appliance to anyone.

Tyric was very responsive, on time, and professional. He identified the issue quickly and resolved it. I would highly recommend him and this company for any appliance issues.

They coordinated my repairs through a home warranty contract. The office staff was timely, professional, and courteous. They definitely served as an advocate during the repair process. I would not hesitate to use them for any future repairs.

I like the photo showing who my tech will be. They had the needed part on their truck. Friendly and efficient. Very happy and definitely would recommend them and use them again. I hope I dont know to, but its nice to not feel dragged over the coals.

Terrible company, stay away!

Showed up on time, had the part with him, installed and out the door in a little more than and hour at a reasonable price. Unit has worked correctly even since.Apparently the French door Samsung refrigerators had a design flaw in the 3 year old model I bought. Dont waste your time trying to contact them, their reps dont know what theyre talking about.

Very informative professional and friendly

Service tec was fantastic. He was polite, professional and did a great job. Will definitely refer friends

Our dryer was making a weird sound. Chose them because of Google Reviews. They came out quickly, they were super nice, found the problem quickly, and solved it. We would definitely use them again!

Checking the reviews online, I called in Mr. Appliance for my REFRIGERATOR REPAIR technician was scheduled and he arrived up on time and he looked around fridge in few minutes and determined that compressor is not working.. he did not check or diagnose any part behind the fridge just pulled the fridge forward by a feet and checked from side.. his recommendation - to check if there is issue with compressor itself he has to order other parts and with labor it would cost $600and if compressor still doesnt work then replace compressor which would cost $1400.. There was no point in repairing here but had to pay HIGH DIAGNOSIS FEE of 111 (105+ tax).. This diagnosis fee is too high just for quick visual inspection of the appliance and so the rating . To justify this diagnosis fee, I was expecting technician to do physical inspection as visually even I was able to make out that no humming noise means compressor is not working..

Great service. Professional.Responsive.

We were very satisfied with the service Rich provided when he serviced our refrigerator. He was polite, courteous, and explained what the problem was and what he would do to repair our refrigerator. The refrigerator is working fine and we were very pleased with his service.

Prompt friendly service.

My freezer stopped working at night and someone came out the very next day. It was a Sub-Zero built-in with an overlay so, after figuring out the issue, Darnell took the time to learn about how to repair it while waiting for the parts to come in. It took 2 days to fix it, but he was able to come out first thing each morning, and it was literally no inconvenience to me. The last time I had this unit fixed some years ago, the repairmen tore it out of the wall and I had to replace the overlay and trim, as well as completely emptying the contents of the entire unit. Darnell knew how to repair it in place, so I simply emptied the contents of the freezer, which I had to do anyway since it was no longer cooling, and the fridge contents stayed intact. I also learned a lot. What a difference from the first experience Id had. Id recommend this company and Darnell to anyone.

Great experience, Shannon was very professional and pleasant.

Great experience. Were able to provide service during Covid-19 when our washer died. Was able to fix it. Easy booking process and liked that for safety they text you when the technician is on the way along with their picture. Nice touch.

Serviceman was knowledgeable and worked very hard to make sure the gaskets on my refrigerator doors were sealed properly.

Great company! I was able to schedule next day service to have someone come out and look at our dryer. Gary was on time, friendly, and efficient. He told me exactly what we needed to fix it and the cost. He was efficient and cleaned up the area when he was finished. Definitely recommend using them!

Even though nothing could be fixed because of the old age of my appliance, The service person also gave me advice on another appliance with which I was having problems. He was polite, on time, quick, and knowledgeable! (Darnell) I would highly recommend Mr.Appliance based on this service call!!

Even with everything going on with the pandemic, service was quick. I had an assigned technician, so both times I was dealing with the same person. He was friendly, explained the problem and the steps needed to resolve it. Parts were ordered and received on time and installed promptly. Very happy with the service.

Darnell the Tech was AWESOME, HE DID AN AMAZING JOB, I WOULD RECOMMEND HIM TO OTHERS, KEEP UP THE GOOD WORK DARNELL!!!

Mechanic is knowledgeable and professional. Company also schedules promptly. I’ll use Mr Appliance again .... but I hope not to soon. 👍

Absolutely wonderful. My assigned technician, Darnell, was extremely capable and knowledgeable. I was able to make an appointment for immediate attention for my noisy refrigerator (a bad evaporator motor)--SAME DAY I CALLED (a Friday) and, while I was told the part might take a week to come in, it came in several days early. Darnell was able to fix it on TUESDAY! While I am a renter, I will definitely recommend Mr. Appliance of K of P to my landlord and to my friends who need timely, expert help with a broken appliance.

My first experience with this service was great. Appt. made for next business day. Tech was late but I was kept informed and it was because he doesnt know what he will have at each stop. He was very thorough and gave steps I could choose in repairing my dishwasher. He was very courteous and respectful. My very fearful cat came out to watch! I will call again.

The gentleman were on time. They were very professional and had it repaired in no time.

Great job by Darnell.Prompt, fast worker and efficient.Strong on product knowledge.Wore mask!

Darnell was quick and explained the issue so we could understand it. Highly recommend mr appliance!

We have had a chronic issue with our freezer and ice/water dispenser for years. It seems that they have now finally been fixed and the diagnosis of the problem was unique..giving us the hope that we actually found the remedy to our problem. All I can say is THANK YOU

The service technician who came out to diagnose (and potentially service) my washer was amazing. He gave me some great advice on which ones to choose from if it wasnt able to be fixed under the Lowes warranty. I cant thank him enough for his professionalism and great personality. Wil definitely request again if I need appliance service in the future.

I called at 9:30AM this morning, dispatcher said he could fit me in today between appointments, the repair technician Darnell arrived just before 12 noon and my dryer was repaired and working by 1pm. Darnell and the dispatcher were both awesome. Even though my dryer needing repair was an inconvenience, both of these gentleman made it painless. Thank you to them both and I recommend a raise.

It is a very good company, extremely organized and professional. My phone call was returned promptly, the appointment scheduled and the estimate was done in timely fashion. The results are excellent. I would highly recommend this company for any appliance repairs.

Shannon, our technician, was prompt, extraordinarily professional, skilled, and efficient. Our refrigeration issues were solved in under an hour. Would recommend Shannon and this company.

The repair technician Gary was prompt, courteous and evaluated my washers issues. Gary took the time to explain and show me the issues. The washer was to old to repair because the parts are not made any more and can not be obtained. If they were available it would cost up to $900.00. So either way the best thing to do is replace. Gary also showed me how to better care for the appliance, what to look for in a new appliance. Thank you Gary and thank you Mr Appliance for sending a knowledgeable technician.

This was my first time using Mr. Appliance. From start to finish, they were incredibly professional, quick to respond, and super friendly. Gary was my technician. He showed up on time, which is a huge plus for the industry. Not only did he call 15-20 minutes beforehand, I also received a text from the company. Gary was professional, friendly, and thoroughly explained what I needed for my freezer. Two days later, he was back and installed the part. I highly recommend Mr. Appliance!

Thanks so much for the extra effort to get our home warranty repair completed before the holiday weekend. Great service!

Very professional, on time first class service

Tyreek was knowledgeable, polite and efficient. I would definitely call Mr. Appliance again for appliance service!

Best service call ever! Mr Appliance scheduled me quickly, send a confirmation text, update and even sent a picture of the technician. James was professional, courteous and gave many tips to extend the life of our clothing as well as keep our equipment operating safely. He was outstanding! I will call Mr Appliance again!

James was the technician that came to my home. He was very polite and respectful. He went right to work on diagnosing the problem in my washer, and searched diligently for parts to save me money. Alas, the result was it was not worth repairing my poor washer. He did share with me what brands to look for in purchasing a new one. Thank you, James. 🙂

On time, courteous Gentleman.

Service was on time, quickly done and complete .