Customer service is wonderful, they truly make you feel comfortable they work one on one with you they do not rush you they explain to you what is going on it was a wonderful experience for my husband and myself very happy I went back to Verizon they truly make you feel part of your family after a company.

Great customer service. Edward and Larry was very helpful and knowledgeable.We were able to spend time asking questions about different phones without feeling rushed through the process.Thank you to Edward and Larry.

I was vacationing in the area and accidently dropped my phone in the intercostal waterway. What could have been a disaster was a blessing because of Deshawn and Christians excellent customer service. They were able to transfer my number to another family cell phone and get me back on my feet. Thanks Deshawn & Christian, you are the best!

The reps are nice but we had a 1:00 pm appointment and we were wanted on after 2:00 pm. And when it is finally your turn they want to hustle you through as fast as possible. If what we needed had not been for my grandson I would have left and changed cell companies.

Crowded small store but the staff there are very nice and helpful.

Okay so its been a year-and-a-half since I bought my phone. the screen went black. I decided to try an iPhone. I declined the warranty and the face cover, another story for another time. I was told by the girl that there was no way to transfer any information from one phone to the other. 2 days later my son comes to visit me. He also has an iPhone and was able to quickly transfer all my information. This review is in hopes that the owner will hire people with enough knowledge to program the phones. Im 65 years old and just dont need the aggravation.

Waited an hour to speak to a customer service rep, she was extremely rude. I didn’t catch her name, I asked her questions and she just assume we wanted to upgrade our phone service. I must say she was extremely annoyed when she had to see a manager to correct it back. Maybe if she was listening to the customer conversation she would not have to have gone threw all the trouble.

Very helpful. Happy Verizon customer. Got new phones & several accessories. Short wait time. Can call ahead & set appointment.

If I could give a zero I would! DO NOT GO TO THIS STORE !!!! NOT ONLY ARE THEY EXTREMELY UNHELPFUL THEY ARE BEYOND RUDE. THEY GAVE ME AN OPEN USED PHONE WITH SOMEONE ELSE INFORMATION AND APPS. THE PHONE DOES NOT HOLD A CHARGE AND NO WAY TO EVEN CONTACT THEM. I WILL ALSO BE CONTACTING THE PERSON AS THEIR INFORMATION IS AVAILABLE ON THIS PHONE TO LET THEM KNOW. BEWARE TO NOT GO HERE>

I cannot recommend this establishment. I made an appointment and when I gave my name, they didnt even recognize that I had an appointment and told me to wait inline as of I were a walk-in. Then the employees were unable to help with my issue of setting up an individual account, off if an existing account. Not very helpful.

Justin was such a terrific salesman in all the right ways. Almost made me forget it was Verizon. Still, a surprisingly good experience.

Jenn was very helpful and actually helped us out for the company. She got us in touch with the commercial side when I went in about a current phone issue with a brand new phone. My voicemail would not work and she changed out the Sim card and now it works like new again. The guy who handles the business accounts is a liar. I had mobile hot spots and well now I lost all my hot spots moving over, when I had unlimited hot spot on my personal account. So now I cant do business on the road with my computer like I was before.

My phone has not worked right for the last 3 months they sent a new one out witch did not work yet. Got told it was my Sims card wrong again. They will not give me phone that wodks.I tried to turn it in and closes the line still would not do that. So my Boss put me on her plan but still stuck paying for a phone and another phone bill. That dont work. What happen to this company

Very helpful and nice staff. Had a pleasant experience.

Good service but long wait time

Brianna was amazing!! Very helpful and extremely polite!!

Answered my questions and got my phone up and running.

Didnt seem too interested in helping me with an app problem.

Would you believe a 15 min visit to Verizion to get a phone. Wow

Poor service. Unable to help customers at the store. Waited over 15 mins to simply look at a phone. Ended up having to leave because no representatives were available. Would rate a zero if allowed.

Had issue with my cellphone. Stopped by Verizon store with no appointment. They fixed my phone in about 4 minutes and sent me on my way. Thanks!!!

One gets exceptional service if you have an appointment .Wonderful availability. Saves you time .

I had an appt.with Buddy Locklear today at 2PM who has been very helpful every Time I have asked for his help. I have many health issues & I appreciate the patient help this 81 year old has recieved from him & Verizon. Thank you Nancy High

Didnt have a lot in stock, but the employees were nice and it was clean.

Nice store, a little long of a wait now with the pandemic going on but that is expected...granted with that they are doing well.

Christian was an amazing rep to work with!

They were super busy, sign in was disorganized, no stock avail to sell. I think its more like a service center. Staff were friendly and helping tons of people. I just think a store should have stock to sell.

Horrible experience. customer reps were rude seemed annoyed. We left due to an account problem that the manager could not resolve. We left without new phones

Staff is great and helpful. Be prepared to wait or call ahead and get on the list. They will call out your name when its your turn. Sevice was worth the very short wait.

The person we had was very uneducated. We walked out without anything. Big disappointment!!

I hoped to get the phone bogo offer and piyup Im dpotd other wise patiently waiting on my birthday in Christmas present like a anxious kid!

HORRIBLE customer service. Please save yourself the trouble and take your business elsewhere.

Great customer service and very clean

I needed to get my phone replaced.. I have a MEDICAL condition where I CANT wear a mask. They wouldnt allow me to enter the store, and they wanted me to call Verizon instead of helping me there.And now they claim they were following CDC rules, BUT if you read the guidelines carefully, you understand there are exceptions to those rules, under which my medical condition is... No reason to not allow a customer service. There has not been one other place that hasnt allowed me service and entrance into their business. This is DISCRIMINATION of my disability.And please dont say youre sorry, Ive seen that in all of the responses to the negative comments about your store. Do something to help, dont just say youre sorry.

Been going to this store since they opened always have had a good experience was there Tuesday and Wednesday this week to pick up 2 new phones and a tablet they were very helpful as always I believe David was his name very helpful and so nice These guys are doing the best they can with this Corona virus going around and everyone wearing masks Thank you for all your help n.m.b Verizon

Quickly waited on. Must stand outside while waiting for your turn.

Great customer service.

Employee was helpful but didnt solve our problems.

Questions about upgrading. One of the best I have experienced!

Very polite and professional! Took care of my problem immediately!!! Very impressed! First time there since I moved here about 8 months ago!!!

The worst customer service Ive ever been involved with.

Just moved to Myrtle Beach so rude needed a new phone just did not care .Our family has been with Verizon for 20 years with a large account will never go back into store no need to. CHANGING ALL OUR ACCOUTS TO ANOTHER WIRELESS SERVICE NO NEED TO CAN NOT HELP YOU .

The associate was great!

Will not go to this store again. Went in 2018 and they were so ignorant and rude I stopped going. Went today and it was worse which I didnt think possible. So sorry I made the girl actually put her phone down and try to help me with her arrogant 1 word answers. Meanwhile 6 other staff stood by and didnt offer to help. DO NOT GO HERE.

Excellent service

After being treated poorly and posting a negative review about my experience at Verizons North Myrtle Beach store, I heard from its owner with his sincere regret & apology; so I went back. This time a different manager assisted me (Ive had 5 strokes & am mentally challenged). She was Wonderful! Cant say enough good things about her kindness & pacience with me. I was all set to switch service providers because of the poor, initial treatment. Due to the owner reaching out to me, and especially because of that kind, young lady who helped me the second time (she had no knowledge about my previous, bad experience there), Im sticking with Verizon. The age-old lesson here is: Dont let one bad apple ruin the whole bunch!

My wife and I got new phones from Verizon. Went to store in North Myrtle Beach to get data transferred and activated. We were helped quickly by Pam and could not have had a better experience. She was friendly, knowledgeable and very patient with two technically challenged seniors. Overall a terrific visit.

Service was excellent!

Very helpful, I just wish it was easier to contact and schedule an appointment. Too many robo customer service selections.

Always kind in this store

Verizon service is so poor in North Myrtle Beach weve been able to listen to 4 songs in about 3 hours. I not sure if they throttle the service or its just the lack of coverage, but I wouldnt recommend getting their service if you live in this area!

Great customer service. Great phones.

Customer service is outstanding. Very knowledgeable employees. Buddy made the transition process so easy. Will be a forever customer. Oh and most important....the sevice is amazing. No lost calls or issues. For Myrtle beach area it should be the only carrier you choose. I k ow this from experience.

Fast service. Extremely friendly staff. Great product knowledge. I will never buy a phone from anywhere other than a company owned store. Well done verizon.

Guard at front door intimated my wife,

We were assisted quickly, but also very quickly shuttled out of the store once the sales associate realized we were only purchasing a phone, and not all of the extras like car chargers, a case, etc. We asked if it could be set up in store as it was my daughters first iphone, and he insisted it was super easy to do at home. He seemed anxious to get to his next appointment. Well, it was not easy to do at home, took several hours of frustration, a call to tech support, who indicated that a crucial piece of setup was not done in store. The tech support person worked on it on her end, and got the phone working in minutes. Wish we had her in the beginning!

This store has terrible customer service - I asked to speak to the Manager - now I know why the employee has bad customer service his manager is as equally arrogant - very disappointed because I have been with Verizon for 25 years

When I was there store rep was not knowledgeable and attempted to say that my issue could not be fixed without ordering a new phone...i was from out of town. Went to another store in same town and was told it was easy fix and resolved in store

It was busy but they got to me in a reasonable time. The service was friendly and helpful.

I have been to this location twice in the last month, Its extremely busy given the iPhone launch so wait times are understandable. I was recently there for 3 hours between waiting to get phone and waiting for everything to back up. I noticed one guy name Larry V. who makes an incredible impression if you pay attention to everything he does. This guy greets everyone coming in, checks them in to iPad, sets expectation of time frame to wait, took bill payments, saw him sell several car chargers and cases but kept informing those people that he had to keep checking people in while helping them. Was letting people know who was next. He was answering the phone and placing people on hold, checking people in, then going back to phone to answer questions. Sells reps were constantly going to the back of store, you could hear them laughing sounds like have a good time and Larry would go to back several times trying to keep people moving. Ive never seen a person manage a busy floor as well as this kid, then a customer came in that didnt want to wait said they had a quick question, which I dont think it was and Larry explained that he needed to check her in. She threw the F-Bomb at him and Larry kept his cool and informed her very nicely that profanity was not going to resolve the issue and he would try looking at it but he had to check people in. She wanted a manager and he told her that they were dealing with other situations and it would still require a wait time, but informed her to explain the issue and he would look at it. Apparently, customer was taken care of while Larry continued to manager everything else going on. I laughed when she left and ask him if he was a manager. Larry said no with a smile but Im getting good practice Hats off to Larry V. for a great attitude and doing what nobody else in that store does. He should be a manager.

Was pleased with the service i got.

Not goodYesterday no one helped me until I approached them. Today I went back to buy a phone they told me I could only get the sale price if I made payment monthly. I told them I wanted to buy it now. They said they could not give me the sale price. Bye Felicia.

I have been with Verizon for over 20 years and am switching. I am currently on a prepaid plan and it is impossible to talk to a live person via their number. I had to call the regular line and someone transferred me. I then spoke to a rep for 1.5 hours explaining my current phone had died and I needed to purchase a new one. Due to my frustration, she assured me a sale rep would call me because customer service was not allowed to take payments. Needless to say no one called. I spent another hour today trying to speak to someone (called the regular sales line 4 times and was disconnected). I then went on a live chat wit a supervisor for over 30 minutes that stated she could not give me a managers number or a live person to talk to. She said there were no detailed notes regarding my purchase so she could not give me the same rate. I have been a loyal customer for a long time. Thanks Verizon for showing appreciation with such lousy customer service. It doesn’t matter how great your coverage is if it is impossible to get a phone that works or actually speak to a live person when you have a problem.

Very clean store! With nice, friendly, helpful staff. Newest tech gadgets and phones!

Very helpful

Be careful dealing with this store. Be sure you ask all the right questions and get their responses in writing. I was promised a deal on 2 phones but when the bill came in, I was charged full price. I co fronted management and asked why....their response was, he promised you the deal cause he is a nice guy but we do not honor the offer....sorryOnce my contract ends I will leave Verizon, after 18 years of service with them.

Staff here was ok friendly, but not the most inviting here. Truth be told, dealing with Verizon, whether its over the phone, or in person can drive just about anyone nutty cracra.

Wes was Great...Super Customer ServiceTook care of the problem quickly.... Thank You

Its Verizon. Never have what youre looking for. Can have it in two weeks maybe if youre lucky. You already know all about the Verizon stores.

Didnt even acknowledge our presence and we were there to potentially become new clients and purchase several new lines of service. T-mobile gained several new customers that day !!!

Find another Verizon store. The staff in this store have no customer service skill.Stopped in yesterday afternoon to find a new case for my Galaxy S10. Walked past a cluster of employees who were chatting - I was the only customer in the store. One followed me over to the case display. Once I saw the cases were in the 80 to $100 range, and they didn’t have a color I liked, I said I needed to think about it. Mr Sales Guy turned and started to walk away from me. At that point I asked if he could answer a question I had about my phone. He kept walking away from me and said “maybe”, never turning to to face me.At that point I said never mind and left the store. Won’t go back. Customers clearly are a nuisance to employees here. And if customers don’t make a purchase on the spot, they are quickly abandoned.Reading prior reviews, I see that the management is aware of the problem, but apparently doesn’t bother changing the culture in this store.

Great people,bought two phones yesterdayAssociate Larry was very helpful,he helped me set up a new gmail account for my new phone. The overall attitude in the store shows well from the store manager to the associates, well done north myrtle store well done

Associate was very helpful and friendly! Store was very clean!

I upgraded from a iPhone 7+ to an 8+. Was told by Jenn R. that I would need a new case because my old one wouldn’t fit my new phone. As I was browsing for cases I noticed that all of the 8+ cases also fit the 7+. I pointed this out to Jenn R. and she said well sometimes they don’t work. I also upgraded from the Apple Watch series 1 to the series 3. Well the band was almost too big for my wrist so she tried to sell me a new band. After leaving the store I realized that the watch came with a s/m band that could easily be changed. She was just out to sell something that I didn’t need.

If the store isnt completely empty of all other customers just turn around and come back later. Standing in here now theres only 5 customers in here and Ive been waiting for almost an hour already

I was in the market for an iPhone X. On a previous visit to the store, a female rep was kind enough and helpful to show me the phone. Not being exactly ready to purchase, and because there was a deal online, I opted to return. Fast forward a few days, I arrange online to place the order in the store so I can get the phone that evening. One hour prior to closing, I enter the store to do business. Four fellows are socializing and hanging out at the counter. One figures out who I am, we discuss the deal, but I get a bad vibe with the patronizing attitude, and the eagerness to be sold all sorts of needless overpriced accessories ( such as a $30 glass screen protector ) ..... the used car lot salesman vibe.There is no clear mention of the Loyalty Discount, neither is it explained to me properly ( unlike the reps on the CS line at Verizon ), and Im being pushed to sign ..... which I do not. I ended up walking out and ordered the phone from CS whos overnighting it to me. At least they record conversations at the call centre. Whatever is promised in the store stays in the store.....

I love Verizon. The employees are always there when you need them. The employees wont stop until we are satisfied with our experience.

I hate the way Verizon treats their customers. Ive had their service for over 12 yrs. My current phone is on a suicide mission & they cant offer me ANY KIND OF DEAL on the purchase of a new one except convenient financing for 2 yrs....who in their right mind goes in debt for a phone. Ended up purchasing a MotoZ3 (I think). Bend over no kiss.

Ordered a phone online on Sunday and arranged for pickup in store on Monday. 1.5 hours later, I finally looked at the young man and said “W—,problem solve and get me my phone!” He finally got on the phone with customer service and resolved my “pending” order. In the meantime another customer arrived in emotional distress. After being told by several staff to “wait her turn”, an associate approached her and and started to listen to her. 30 minutes later I watched this same associate (I’m sorry I didn’t catch your name), still patiently listening to this distraught woman. Overall, horribly unimpressed with the laughable attempts to resolve my problem, but very impressed by the young blond woman who listened to that distressed woman.

Terrible customer service. We walked in someone took our name to put on a list then we were completely ignored for the next 20 minutes. There was even someone that came in after us that got helped before us. Bummer because we are in the market for 3 iphone 11s and 3 lines of service. We wanted to switch from Sprint to Verizon. We will certainly reconsider that decision now.

I very nice young man with jet-black hair and a lot of gel was so nice to me the other day. Cant remember his name but he greeted me at door. He set me up an appointment to teach me how to use my new phone and look at me now. I am a writer for google yeah!

North Myrtle Beach store was worst experience ever! Rude manager! Wouldnt fix or replace new phone bought there on previous day. Sent me on 2 hour, round-trip to Apple store THAT WAS CLOSED! Goodbye Verizon.

Very good

When you go, ask for Buddy. He is knowledgeable and thorough with his presentation. Conscientious and very helpful.

Loved it. They were so nice and helpful with helping me get another phone. Cant wait to start using my new phone

Went in to purchase a new iPhone and “Larry” told me I had to remove my screen protector first before doing any checking or talking price. I told him I’d remove it after we were finished because if something didn’t workout I didn’t want to have my old phone unprotected. He totally refused and lost the sale. When I called Verizon the lady was shocked at his ignorance. Whatever you do do not go to this location!!!

UPDATE: My experience was AMAZING!!! Buddy went out of HIS WAY to help me! Verizon made me jump through a bunch of hoops, but Buddy hung in there every step of the way! AWESOME GUY, AWESOME SERVICE! Thank you Buddy for being so helpful and going the extra mile😊I am going there this evening when I get off work. After reading these reviews Im almost terrified to go as I got screwed when I signed up for service. I will update this review after my visit. Yall wish me luck, lol 🤞

You have to wait outside they are being very cautious of the covid19 virus but they are helpful

Always a smooth experience. Staff is friendly and very helpful.

Ridiculous wait times.The management there needs retraining.Staff not interested in helping you if you are not buying something expensive!!!

Had a recently purchased iPhone & was having some problems with it, they said nothing they could do & sent me to a apple repair center. It seemed like they couldnt be bothered or werent very knowledgeable.

Friendly, helpful just widh i had better service.

I went in to get another phone and also find out about trying to spend less on my monthly bill.By the time I was done I had purchased a phone but also acquired a hotspot which actually doesnt do me any good and my bill is now twice as much as it was before.I am a long-time customer but at this time definitely considering going to another providerKudos to the sales person that talked me into getting things I dont need

Reasonable location. Sometimes too busy. Friendly and helpful staff.

The person whose name I did not get was nice and quick. He was assisting me with my daughters iphone 8plus sim and he answered a few questions about the note 10. I normally dont go to this store but this was pleasant. I normally go to the corporate office way in Myrtle Beach. Im a resident of NMB so maybe Ill start going back to this store

Such great service! Everyone was friendly, helpful and knowledgeable. My problem was resolved in one visit without needing to buy anything

It was wonderful they were fast and very helpful

Its disappointing how they dont help you in store anymore. Unless youre upgrading or adding a line its basically screw the customer.Customer service used to be so good here.

Made me wait over 3 hours to purchase a iPhone 7 & charged me $850. I had to wait so long that I had to have an employee go sit w/ my phone b/c I had to get back o work. After waiting 3 hours I got a ton of paperwork to sign. Somehow I got suckered into signing for a HUM that I thought was free. What a useless money making scheme. I tried twice to cancel it & they charge $160 cancellation fee. The monthly charge is $10 a month. I allegedly signed a 2 year contract for the HUM. 2 years or 24 months at $10 = $240 but they want $160 to cancel??? CROOKS!!!!! Also, I bought more storage yet my phone cant take anymore pics or download anything. Service there is horrendous. They are just like hungry sharks waiting to screw over people. Verizon is like this everywhere but this office really took poor service to the next level. I am cancelling my account & switching to the competitor. The juice is worth the squeeze!!!

My favorite Verizon store. I drove twice the distance as the one closest to me just to go to this one. Fast and usually has everything you need!!