Public Storage is my first choice for storage. They let me store my stuff there in a nice facility. Irene is super helpful and nice. I went 2 days over, and they didnt even charge me. I swear by Public Storage. Also its next to the Optimum store, so if you are moving out and need to drop off a cable box, super convenient.

Loved Matt’s service!! Very kind, prompt, fast and yet very steady. Great Job Matt!

We love Matt!!! Hes the best, so nice and thoughtful. He made sure we were well adjusted into our storage place and everything was correct!!

Irene was great and amazingly helpful with the whole process. Couldn’t ask for a better customer service experience.

Irene was amazing very helpful and just amazing glad I went here

Brian was very helpful with my storage tour today and getting me all squared away. I’m glad I chose to come here.

After looking online for storage space nearby, I happened to call Public Storage and was so glad I did. From the very first phone call with Joe I felt my storage needs would be in good hands. Joe was super helpful on the phone and suggested I stop by to look at the space I was considering to make sure it suited my needs. He was friendly, professional and knowledgeable. Everything worked out easily for my move in, too. It was nice working with Joe. I would highly recommend using Public Storage.

Naomi went above and beyond with service. I was in a hurry and she thorough, yet quick. She was so pleasant and nice, I am looking forward to going back!

Love you guys was so easy and smooth to rent space from 👍👍💓💗

Joe was extremely helpful in figuring out the size and cost for our storage needs. We did not feel pressured into any decisions and are very happy with our arrangement. He made it very easy. We highly recommend this facility.

Irene and Paul were fantastic! They made the check/move in process seamless. Awesome team here.

Joe was very helpful during my moving in process. He tagged along making sure my access code worked and where the entrance to the building was. Showed me my storage unit and took care of any questions I had. Thank you very much.

My family has had our storage facility account with Public Storage for almost 20 years I believe.Irene has been the manager and our customer experience for this entire time.It is comforting beyond words to deal with someone like Irene (especially during the pandemic) who respects and appreciates the needs of the local families. As much as weve been loyal customers, Irene has been someone who has returned that loyalty in kind. Shes helped us navigate a number of issues over the years with professionalism and kindness.Dont ever underestimate how important this is. I repeatedly say in many of my reviews that dealing with any company that understands and appreciates you, the individual, is harder and harder to find.The facility itself offers several above-standard details. It is centrally located in Norwalk with multiple levels of storage and unit sizes. Depending on availability and your own needs, you can find very affordable units and/or very versatile units. One of the best perks of Public Storage here are the operating hours. Some other facilities are only open when the office is open. Some other companies almost never have on-sight supervision. Public Storage in Norwalk has on-sight supervision and office hours AND it also has lengthier gate hours.Location and versatility!!...And it has someone who cares about the customers. Thank you Irene!

My first time with self storage and Irene made it as painless and clear as possible. I can recommend Public Storage facilities.

Joe was very helpful. Explained everything step by step. Joe also walked with me to the unit, showed me how to work the lock and gave me every detail I need to fully operate this storage unit. What an amazing guy they have working the front desk. Thanks Joe!!!!

Joe and Irene were wonderful and helped me when I had failed to secure my unit and was out of town for three weeks. Definitely was good knowing they had my back. Thanks.

If you are looking to get a storage unit Norwalk Public Storage is the place to go! My father was looking for a storage unit and needed one quickly. I live out of state, which makes it hard for me to help him navigate the process. I called around and Norwalk Public Storage was the best all around. They were the friendliest, had the best hours, best prices, cleanliest, and even took the time to help my dad through the process. Joe walked my dad through everything and made it extremely simple for him. Anytime we have a question he is prompt with responses and very respectful. For a daughter out of state who feels helpless at times, it makes me feel great that my dad is dealing with a storage company that generally cares about their customers!

Miss Irene was super professional. Customer service skills was on point. She greets all her customers with a warm welcome. Her telephone ethics was also awesome. Thank you Miss Irene.

Joe and Irene are very helpful! They were courteous and went above and beyond to make sure the rental went smoothly. Professional and pleasant to work with.

Exit gate was broken. There was no sign and no number. I called the main number, waited on hold and got the run around. Transferred me to the local office and they told me, Yeah, the exit gate is broken, you gotta exit from the entrance. If you know the gate is broken, why wouldnt you put up a sign, rather than have every single customer waste their time trying to figure out how to get out of the facility? Total disregard for customers.

Joe was very helpful today. He went above and beyond and has great customer service.

Irene gave awesome service,fast and easyThank you

Joe provided excellent service and thoroughly went over all of our options. Really sets Public Storage apart from competitors. A great asset to your company.

Irene was very helpful and answered all my questions.

Awesome experience with Irene!! Very professional, friendly and efficient!!

Clean and well-priced storage facility. Joe was so helpful and made my move easy and stress free!

Irene was very nice and personable. She knows her job. The space was in a nice off the street location.

Joe was very helpful. Clean facility with easy access to locker.

Irene has been a wonderful help every time I have need any kind of assistance. Thanks to Irene I feel very comfortable at public storage and am very happy with their services. Highly recommend

Very pleasant experience checking in, they were extremely nice and helpful, making the process as seem less as possible.

Irene is such an amazing Manager! She is extremely helpful and always there when you need anything. Im so thankful for her.

Excellent service by Irene!!

Irene was a amazing from start to finish and made my first personal storage experience amazing. She was kind, smart, funny and very helpful. Thanks Irene!

Joe was very helpful today whileGetting me situated with a new storage unit!

Can I just say how WONDERFUL Irene has been throughout this process. Not only did I receive beyond reasonable prices, she was so accommodating with my date/time changes without charging me anything additional.She also provided me with mover recommendations who were also amazing to work with. Be sure to ask her for mover recommendations she has the right people!Thank you Irene you make me feel like family Everytime I visit!

Joe was extremely helpful and nice in renting a space and walking me through the process.

Joe (manager) was very helpful, courteous, and got me setup up quickly!

Karim was absolutely incredible in helping our move go smoothly! He went above and beyond to move our rental date up by a day and jump through all of the necessary hoops with corporate to get our space situated and on time. We could not be more grateful for the quality of service, clear communication and frankly fantastic attitude in navigating moving amidst COVID (meaning he was slammed and ensured no detail was missed despite that) and a new e-rentals product at public storage. We are so grateful and will happily rent from PS Norwalk again due to Karim! Thank you again!

The experience at the public storage facility in Norwalk is exceptional from the arrival to end I received a warm welcoming and the overall information that was provided was great. The representative Irene was so detail as to what I needed and made this move so easy for us to manage. She was very welcoming and took the time to explain the service thru out this process. Thank you! Irene for all you help” we will definitely come back if need be and recommend this facility to anyone I need.

Irene great service

Joe helped me out big time without him wouldn’t be this easy

Irene was exceptional and pleasant to work with. Very fast rental process

Irene was amazing and helpful!!

Working with Joe has been a pleasure! Prompt service and friendly disposition :)

Mrs. Irene gave me a very nice service. She is very kind, very sweet and helpful.. I give her 6 stars

Joe did an amazing job helping me out today

Irene is super friendly, nice and professional. She answered all of my questions and made my transition into a storage unit quick and pleasant. Highly recommend!!!

I was in yesterday and Irene was great. The place is super clean and the price was the best in town. Looking forward to do more business with Irene.

Irene was very helpful with getting a new unit, Excellent service and very efficient.

Joe was a fantastic help with our questions and request for supplies for our move! Thank you Joe!

I came too this facility with no knowledge of how too store at a storage facility, and what too expect. Irene, an amazing woman greeted me with a joyful smile. She showed me multiple spaces as well as what I would need too protect my goods while storing and moving. The facility was very clean and the office smelt amazing. Irene left me feeling more confident and prepared for my future storage needs. I can’t too return too this location to rent a unit!

The woman was very kind and super helpful. She spoke clearly and was patient awesome service!

Irene was incredibly helpful and kind! Thank you so much

I always do my daily walk by this facility, the Property manager, Irene, always greets me with a nice smile and always asking me if I ever need a storage or had any questions. Never fails, Public storage is very lucky too have such a joy at this facility. If I ever need storage I know where I’m going!

Great service from Irene!

My experience with Irene at the front desk was very professional and courteous.

Irene is wonderful! Very friendly and helpful. Best price around hands down! I wouldnt anywhere else! Highly recommend!! Thanks for making things easier

Edwin was very nice and efficient. He made sure I got the best deal possible. Thank you!

My husband and I went to Public Storage and worked with Edwin. He was amazing, easy going, friendly. He walked us through every step of the process as it was our first time renting a storage unit. I am so happy to have had him as part of our welcome as new customers of Public Sotrage and I recommend everyone you needs a storage facility to come to this place. Edwin, thank you for your service!!! We hope to see you again!

Joe and Irene were great.

My experience with Irene at Public Storage was seamless and enjoyable. She is truly an asset to the business, and I would recommend the facility to anyone who is looking to rent storage space at reasonable rates.

Irene from public storage is the best manager ! So helpful and knowledgeable. Facility is well lit and very clean. Competitive prices and easy access too. I would recommend public storage and irene to anyone looking for an affordable clean storage company .

Irene stayed late to make sure we got in to our unit...thank you for being so nice and accommodating.

If you’re thinking about leaving your stuff here just sell it on Craigslist because you obviously don’t care that much about it.Elevators are always broken with no date to plans of fixing them. Staff is rude and unhelpful. Pretty incredible that a place like this can even survive.

I came to this property looking for packing supplies and Irene recommended so many different things and ideas on how to best protect them. She is amazing! Anyone looking for a professional please come see her

I have used Public Storage on several occasions and have great customer service. The staff is great. Ive worked with Reggie a few times and he is excellent. They take the time to explain everything that you might need to know and make sure you are satisfied with your unit.The only thing that I wish that they would change, is that the gate opener key pad would be accessible from your car window. On bad weather days its not fun having to jump out of your car twice to get in and out of the property. Other than that one item, I would recommend Public Storage to anyone needing storage.Ive used PUblic Storage again. This time Evelyn helped me with my check in. The customer service is great! Each time I have used them Ive always been happy!! Thank you!! I even travel from Stamford to use them for their pricing and customer service.

I was very pleased by the exceptional service received by Irene and Brian. From the first phone call to the seamless paperwork and entry into the unit they were friendly and professional. To make it even better, they made sure we got great rates.

Irene and Alex were great - units seem to be very clean -easy access and price competitive

Irene, was extremely friendly and so professional. Best customer service I have experienced in while. Thank you Irene!!!

Thanks Irene for helping me with getting things set so quickly here at public storage.

Excellent, friendly and knowledgeable

Id just like to say, it is so wonderful to walk into a place and be greater so warmly. I love paying in person at the Norwalk public storage when Im unable to pay in West Haven public storage. Irene is not only super nice, she is also very knowledgeable about the products and services public storage provides. Thank you public storage for hiring knowledgeable and curious people like Irene. She represents you well.

Mrs.Irene very excellent professionalism n kindness make us feel grateful n confident to ask any questions!!Thank you.

Im a returning customer. No problems with my first experience, but the check in process definitely improved. Quick and Easy!!!!! I dealt with a representative named Tara and it was a pleasure. She paid attention to details and had all the answers to my questions. She was a joy to work with and would recommend the use of this facility.Thanks Tara!

Great service, Mia was very knowledgeable and polite. She offered good recommendations as for the unit size based on the items we planned to storage.

This place is very nice. OUTSTANDING!! customer service from Irene and Reggie. My only concern for a place this big, there are not enough carts. Its a good thing Im on the ground level. Other then that, i love the place

Great experience first time being at this location and everything went smooth. The staff are very friendly and really explain everything to you. I would definitely recommend this place to friends being that its close by and the customer service is great. Some places I been to the staff have attitude and simply just rude. I just hoped that this location would use yelp since many younger people use that in order to check out reviews for local places.

Irene was very nice and patient. I’ll definitely be back.

Im a return customer and my experience with this facility has been always courteous, friendly, polite and respectful. Very helpful and attentive to my needs as well as very organized and clean. The hours are great for me because my schedule rotates weekly and that makes it more convenient for me. I highly recommend this facility among others. Thank you Irene and Joe for being so helpful always.

We are returning customers to Public storage. Great experience both times.Irene is extremely helpful, friendly and professional.

Found site online. Confirmed room I need and then went to Norwalk, CT location to pay and see room. Met with Irene who is absolutely fabulous she helped me chose the correct room I needed, took her time showing me alternate types of rooms available, helped me save money combining rooms, purchasing boxes and supplies AS WELL as expert packing and storage advice. I cant say thank you enough for the smooth transition.The storage location is secure, clean and the hours for access are awesome!Highly recommended!! A++ Customer Service and expert advice and Knowledgeable.

Tamia is a top notch customer service professional! She was exceedingly friendly and made the process of getting a storage unit easy and quick! I definitely recommend this Public Storage location.

Irene is Super Speculator!!!!!She was extraordinarily understanding when I told her that I was driving from Westchester NY, & I was barely going to make it on time to thd office before the office closed for the evening.Thanks So Much Irene!!!!

Awesome customer service! Patient enough to answer ALL of my redundant questions. Javonia did research about the military prior to my arrival to find out what benefits she could offer me.Thanks for making my move simple- Great customer experience!

Perfect and easy storage...Have been a customer for years and Irene and Reggie have always treated me like a special customer. Place is spotless and easy to get in and out. Met the region manager who really seemed to care about my opinion and about improving the property. Excellent 11 out of 10. Thanks

I stopped in to shop for prices on storage and the people who work in the office were very helpful. Reasonable rates and a variety of packing stuff. Once i know my move date i will return to store with them

I am happy to say that Reggie was not only kind but very professional and thorough from start to finish! He provided great suggestions and his sales pitch was smooth. (Quite frankly he would be a great training manager for both new hires as well as those that could use a refresher course.) Irene is pleasant and always willing to answer any questions you might have. Together they make a great team and I would definitely rent from them again!Hopefully in the near future their district manager/headquarters office will provide more carts for the customers to make their storage experience even more satisfying.

Giovanna went above and beyond helping me on a late Sunday afternoon, just before closing! I truly appreciated her help.

Edwin was amazing at showing us every detail of what we would be getting. Made it quick and easy! I would recommend this place to anyone!!

The customer service at this location is excellent. Reggie took his time to listen to my familys needs and find a unit that best suited our storage needs and budget. I highly recommend them.

Irene was very informative. It was a pleasure working with her

Tara was great. Very quick and good deal. Would definitely recommend coming here. Ask for Tara, made the process so easy

Prompt and polite, Irene is a joy to work with. She was very patient with explaining everything! 10/10 would recommend!

After 4 years of having our items securely stored here, we moved our belongings out, and into our new house. Reggie was very helpful to not only answer our questions in the office, but he checked on us while we were working to load the rental truck. It was taking a lot of effort and time because we had a 20ft storage unit full; it was hot out that day too. He was very sincere and professional in helping us arrange a smooth checkout after our long day and two trips an hour away. Thanks Reggie! JS and DP

Good storage place. Nice staff. No carts anywhere to be found on our move out day made it less than a great experience.

Joe his the best 👌

I have been using Public storage for close to 10 years. Irene and her staff have been very pleasant, helpful and understanding to work with. I do recommend their services to anyone who is looking for a Reliable storage company.

We had a totally awesome experience with Irene. She is professional and friendly making our visit extremely smooth. Special thanks as well to Reggie who assisted us.I will definitely recommend Public Storage to all my friends.Thank you for a memorable experience.

Joe and Irene are great!

Tara & Irene gave me five star service. Public storage is very fortunate to have them apart of the team. Thank you ladies :) 👍👍