The monthly storage rate was raised significantly shortly after the first month. The company gives a good rate initially to get your business and then increases it. They make it appear as though you have a contracted price but they can raise it any time they want.

Renting the cube was super easy and the staff answered all of my questions. The unit was spic and span when I moved in, and the team was helpful and available despite the pandemic. I also appreciated the covid related safety measures that were put in place. They helped me feel comfortable and safe when accessing my unit.

Excellent customer service, friendly and knowledgeable staff, super clean facility. We will miss Junior and Chris.

I had the pleasure of seeing Tara on my visit. She was very nice and knew the answers to all the questions I had. Good employees like her are hard to come by now a days. I appreciate your help once again Tara and I wish you nothing but the best :)

Though this particular building looked good, there were little staff there which gave us pause for security reasons.

I have rented cubes before at this location and it is always a pleasure to get assisted by Brenda and Trust. They are very professional and very helpful. I would definitely recommend cube smart to all my friends and family. I was definitely wowed!

It was very clean and nice elevator

Always easy access to my storage unit.

I had the best experience with this Cube Smart. The manager Anthony was great! He was very patient with me because I was shopping around different storage companies. He showed me 5 different units and answered any questions I had. He was personable and extremely helpful. He should be the owner haha. Chris at the front desk was helpful as well he helped me with my set up process and got in and out. I really recommend this storage company. Looking forward to move my stuff in.

This storage facility is very nicely run, clean, orderly and easy to use. I used to use the facility right across from it, but the rates here were better and I didnt feel I needed 24-hour access.Id like to give a special shout out to Chris Martinez, General Manager at this particular CubeSmart on Fair Street in Norwalk, CT. In my experience, Chris has always been friendly, helpful and reliable--he is the person who opened my account there several months ago. But he went beyond the usual call of duty this past week when he called me with a security concern and then offered a temporary fix so I could handle the issue at a much more convenient time for my schedule (I live a good 1/2 drive from the place--so he saved me an immediate hour-long round trip at an inconvenient time). Its clear to me Chris really cares about his customers and the facility--which is immaculate and a pleasure to visit.I highly recommend this particular storage facility.

The manager, Chris, was great! I arrived on the date Id set for moving when I made my online reservation, and despite me having never answered the calls to confirm my reservation, he was expecting me and ready to show me the unit right when I arrived. The facility is well kept and very clean. The units are a good size and decently priced. Their elevators are pretty big and in good condition and they have dollies for transporting stuff. Cameras are everywhere and security is tight. The whole building is climate controlled. Access to the storage units has good hours and they are extended beyond regular office hours.In short, I was very pleased by both the conditions of the place and with the customer service provided and I am very happy to store my stuff at this location over any of the other ones I considered! Chris and his facility and his employees have my full stamp of approval!!

Chris was fantastic. After inserting my information, he called me back within the time frame indicated. He was very helpful, explained everything in detail. I was very pleased with my experience. Facility is clean. Excellent customer service.

The customer service at this location is amazing. Chris is the guy to deal with. Always providing great service with a smile. We highly recommend storing with Cube Smart. Prices are reasonable....and did I mention, great customer service....For the past three years. Amazing.

The general manager, Chris, was extremely helpful in my selection of which unit I would need - taking him time to show me the different sizes I was considering. I was also very impressed that he was picking up any litter he spotted as we walked the building - elevator, hallways, etc. This is an extremely clean facility!! Very friendly and helpful staff. Very positive experience

Chris Martinez was welcoming and helpful. He took the time to show and discuss all the options we had and make us feel as if we were valued customers. We have rented from a number of facilities and this was by far the best customer service experience we have ever had. We would highly recommend working with Chris and this facility.

Everything worked very well, the ordering of a space and the check in was very fast and simple.The manager, Tara, was extremely helpful and explained well what needed to be explained, so overall it was a very positive experience.

Very good customer service, Chris at the front desk is extremely professional, knowledgeable, kind and Throurogh. He takes very goid care of the facility and makes sure you get all the details. I recommend this location just based off of his skills alone. Facility is also very clean and well organized.

Junior was great! He answered all my questions. I really felt he went above and beyond to help me. I had never rented a storage unit before and he was very accommodating and helpful.

This storage facility is super clean, well-priced and easy to access with it’s extended hours, ample dollies and garage door entrances. The best part of this facility is hands down the manager Tara - she is a superstar with customer service. My husband and I were running late on a sunday and she waited for us to arrive without putting on any pressure. She patiently answered our extensive list of questions, showed us our options and walked us through the whole process. What a gem! The next day she called to follow up with us and make sure we were able to unpack without troubles. Folks, they don’t make managers like this anymore. If you want a great product delivered by a genuine caring employee, Tara and Cubesmart are where its at!

All worked wellIntake was easyLocation is clean and my experience was only positive

CUBESMART needs to know these two provide the best customer service EVER at the Fair St storage location.Chris & Junior are:. professional, pleasant and efficient.Its a rare thing indeed to find these days!

My wife and I use cubesmart all over the country and while we have all ways had great service from this company this particular office went out of their way to accommodate us and help us without us even asking them for anything extra. The manager at this facility Chris has to be the most genuinely nice person I have ever met. I was coming in from Virginia and had a limited schedule and I cant thank you enough for all that you did to help me.

Great facility, easy access to the unit. Clean hallways and nice office. Very helpful staff.

Junior & Chris were very helpful when my husband & I were looking for a storage unit. They patiently showed us several options. When we arrived on move in day, Chris told us that another unit on the 2nd floor close to the elevator vs the 4th floor had opened up. We grabbed it!! Signed all the papers and returned with our boxes to move in. When we got to the unit, it appeared to be smaller than the one we originally reserved. Chris offered to get a tape measure and compare the two and sure enough it was 6 inches shorter. Chris explained that the units are advertised as approximately X square feet and showed us even more available units. However he could see that my husband and I were disappointed and he immediately offered to give us a discount for the first month to make sure we were happy. We liked the storage unit facility – – it was clean, well lit and very conveniently located for us. So Chriss offer of the discount was a good effort on his part to keep us as customers. After all there are two other storage units right next-door!!! I also liked the option to have auto bill pay every month – – one less thing for me to remember! We will be there a while – – and I expect it to be a good experience all around.

The property manager Chris Martinez was very thorough and helpfulwith the whole moving process - Thanks for all your efforts !

Considering I was not excited by moving myself to begin with, it was an especially pleasant surprise and experience working with Chris (GM) of Cubesmart. His professionalism, knowledge of the facility and offerings and willingness to help made an experience that could have otherwise been a nightmare, far more bearable.I would highly recommend using this facility to anyone that was looking for this type of need.

Chris was very helpful. He took the time to show me different units and find the best deal.

Management was extremely nice and helpful. Space was clean and ready to move in immediately.

Very friendly staff and excellent service!

Chris and Junior are Awesome! Friendly, helpful, and always greet you with a smile. Highly recommend

Great experience with Tara We move our boxes in on Saturday

My unit flooded ON THE SECOND FLOOR, and it ruined everything in my unit.The leak was two months old- a busted pipe- no one thought to fix it. Thank God I bought the insurance because without it they planned to do nothing at all.

The Cube Smart team at 82 Fair Steeet in Norwalk is superb! Always professional, quick to respond and help manage the process of moving in and out . The facility itself is very clean and well managed. I’ve stored at many places around Fairfield County. This place is tops for service and value. If I could give an extra star I would!

Nice clean location very efficient access after hours and terrific first month deal

CubeSmart Norwalk is so clean and bright, I wish I could mov into one of the units! The manager, Chris was extremely helpful leading up to, and on move in day. I would recommend this location to anyone looking for a safe, clean place to store their stuff.

Well managed. Clean. Good access and security. Highly recommended.

Staff is very professional and helpful!

Chris Martinez makes usingCubeSmart an outstanding experience for storage. Thank you Chris!

Looks easily accessible. I dont use the service though