This place is exceptional. The people working in the service department are kind, informed, and great at what they do. Frustrated with my closest dealer in Massachusetts, Ive driven all the way back home to here to get something done with my car that the Boston dealer couldnt seem to figure out. This is a very honest place to get your car serviced and I trust that theyre doing it better than anyone else I could go see. I wish I lived closer! Thank you!!

I can not speak higher of my experience with Five Star Subaru. Yesterday my husband and I bought a 2021 Subaru Forester. The transaction went so smooth. Leading up to my appointment car salesmen; Jeff Allen and Jonathan Ellis kept in touch with me and answered all of my questions. They saved the vehicle I wanted and didn’t show it to anyone till I got there. I provided a $200 refundable deposit that reserved the car; well worth it since it was the only one on the lot that was the model and line I wanted. (Due to COVID there inventory is lower than usual)When we go there Jeff took us out to the car and went over the many features you get when buying a Subaru. He gave us great directions for our test drive; that took us on a little bit of every terrain. While we were on our test drive they went over my trade in and determined a great trade in value. We went inside and crunched some numbers and then we headed to lunch while they got the new car all dolled up and prepared all of the paper work. They did it all. I didn’t have to do anything but sign. Jeff even hooked up our phones to the new car before we left.Our experience was phenomenal and we would recommend anyone in the market for a Subaru to Five Star Subaru. Talk to Jeff Allen and tell him we sent you.

Had a great experience while getting my new car from here. I’m not local but I have family who is and it was worth the trip. This was my first new vehicle and George was extremely helpful in getting me set up with everything and helping with the process before even coming to get the car.

Best service! John Tom and Kurt the best. They always get me in and figure out the problem. Thanks!!

I used the service department at Five Star Subaru for a broken hatch strut. Great service. Fast and professional.

Always treated exceptionally well when I have my car serviced there. Just bought a Subaru Forester and that experience was seamless as well!

I had an appointment for an oil change and tire change. When I got there, I was told it would be three hours because they were running late and didnt have a full staff. I had to cancel because I had an appointment I had to keep, and three hours was too long. I had called earlier in the day to confirm the appointment, and they would have known about the staff and running late by then. The person I spoke to never bothered to tell me, but said that I was good for my appointment time. A thirty-five mile drive round trip for nothing.

Good repairs, not cheap, but done right.

Great customer service and very helpful and made for a great buying experience

Went for inspection and oil change as they inspect car anything that is wrong or needs attention they come to me and let me know first what needs to be done and if it needs attention now so they took care of the extras (miner) thank you

Although it was not convenient to leave my car for 2 1/2 days for an oil change, I appreciated the precautions that the Five Star Suburu service department are taking to keep employees and customers safe. They did a good job on service and touching up a small spot where a stone had removed the paint. I was happy with my service.

Great dealership and great people working there. George from sales is courteous, truthful and a great guy all around which can be hard to find in car dealerships these days. George hunted down a manual Impreza for me which was hard to get ahold of but he did it. Not just the sales staff are polite and courteous but the other departments as well. Tracy from Finance stayed late passed closing on a Friday night just to help me get into my car which I needed asap and was extremely efficient and helpful, George also stayed late as well. The service department is also great, Tom from service is polite and truthful and will go the extra mile to help out. All around great dealership run by good and honest people, I will definately continue to do buisness with them in the future.

Ask for Jon for receive the best treat.

Service department is great.

Five Star Subaru in Oneonta NY is a top notch dealer. No high pressure, no hype. Down to earth sales force who know their product, believe in their product and my salesperson drives the product. I have recommended this dealership to several others after having a less favorable experience with another Subaru Dealer.

Took my car in with an air conditioning problem. They did a fantastic job of fixing it. I was kept informed of what was happening. It is a very customer oriented operation. I was quite pleased with the service.

Five-Star Subaru in Oneonta has always done good by me! From the purchase of my 2018 Forester to the scheduled maintenance. All of the staff are courteous and friendly and take excellent care of my vehicle.

The Five Star Subaru team in oneonta is very professional and gets the job done for me! Im glad that I purchased my 2019 subaru Impreza here from Jeff Allen. It has been an all around wonderful experience.

Service dept is fantastic as well as all the other staff! Ive always felt very welcomed like a friend or family member when I come here, and I love that about Five Star Subaru. I also appreciate the play area for children, that was a God send for my busy toddler while we were waiting. The building is beautiful also and they just finished remodeling, it looks great. And of course, great cars! When I can finance again in the near future, I will be coming back to Subaru for a new car.

Very accommodating! Service Dept is top notch

The VERY BEST Subaru Dealer within a three hour drive. They go over the top relative to other dealers. I highly recommend these guys and gals. Service department is professional and friendly. I think next time Im there Id buy them donuts - They are that special!

First off, the staff is really friendly and respectful. I really like that about Five Star. Very prompt service when first making contact. However the star rating comes from an incident that happened recently. Long story short, I was guaranteed that my car would be ready within the hour. This was after them having my car for five days(four business days) and me calling for the confirmation that my car would be ready an hour prior. An hour and 15 minutes later I arrived at the dealership after driving 20 minutes back into town. When walking into the service area, I saw my car still in the air and was told that there was a mix-up with parts and that I would have to wait another day. I understand that mistakes happen, but receiving this information on arrival rather than over the phone is upsetting to me. I currently have strep throat so driving 40 minutes out of my way was really not something I wanted to do. There is more to this story, which I emailed to Five Star directly. I will update my review based on the response I receive.UPDATE: Service manager made contact with me in regards to my email. Everything was resolved and I am very satisfied. Five Star Subaru really does care about their customers, and they have earned themselves a customer for as long as I own my Subaru. If you do have a problem with the service/price that you received, dont be afraid to bring it to their attention because they really do care about your feedback and your overall satisfaction.

Ended up coming here because the dealer in Albany ignored me. Had a great experience. They made it very easy to get my new car. Service department is very easy to work with as well. Answers all your questions

George is great, just know the finance guy will low ball you every time

Awesome place to buy or lease. If you come in, Jesse Campbell is where its at. He always strives to give you the best deal possible and goes to bat for you. Excellent customer service during and after the sale. Highly recommended.

George and the team were excellent - 5 star service all around.

I love Five Stars service team, they are so helpful and courteous. A quality team!

Amazing sales and service staff. I can always trust five star to help me out when I need it the most. I have purchased Subaru’s and non-Subaru’s from here for the past decade without ever any issue. Just bought my latest car and was very pleased from start to finish.

Always friendly. Ive had issues in the past but they work to fix things, which I appreciate.

I brought in my 2017 CrossTrek yesterday with a cracked fender clip. Id already supposed that the plastic clip couldnt be repaired and Id need to buy a whole new front fender. But no! Justin replaced the clip, screwed the fender down firmly, gave the car a quick wash and I was on my way in half an hour!Big thanks to all at Five Star Subaru and another hug for Justin!

I LOVE this place! The customer service is the best. The service department is amazing. I cant say enough about this place. I highly recommend them if you are in the market for a new car, or you need work done on your existing Subaru.

Recently had the opportunity to work with George W. in sales while purchasing a new Crosstrek. George was quick to respond, very helpful, and got us an excellent price on a car. Great experience, and we will be using 5 Star for our maintenance needs in the future. as well. Thank you George! Love our Crosstrek, amazing vehicle.

Great doing business with Five Star Subaru! Last Friday we purchased our first Subaru. We have been researching cars for the past few months and decided to go with an Outback for our next car. We test drove, did all the paper work and took the car home on the same day. How great is that!Luke, our sales specialist, was informative and very knowledgeable about the car. Felt very comfortable about purchasing this car locally.

Easy no pressure local dealer. Effectively explained all features and options. Selecting the car was so easy. Jeff was great.

Im only familiar with the service department but their prices are really really good and their service is even better. They have two waiting rooms with plenty of magazines and snacks that are complementary. Theres also coffee maker and complimentary water. Ive been very happy with the service and I really like that they wash my car every time it goes into their bay.

Unwilling to work with you to meet your numbers. I had a rough financial year and needed to stay within my means and was told I needed an astronomical down payment and would still have a hefty monthly payment. Went to Toyota, and they worked their butts off to get me in my price range. Never going back to Subaru!!!!!

Great service and the only place i would ever buy a car again. Thanks to all 5 Star employees.

Theyre always polite. Get job done asap. Get u in as quickly as they can for repairs.

Staff are courteous, friendly, and the dealership does a lot for the community. Weve been pleased with the service weve received.

I had a fantastic experience buying my car at Five Star Subaru. The customer service was impeccable. Blaine, Ben, my salesman Joe, and the whole staff were great to work with. I would highly recommend buying a car at this great dealership. 2 thumbs up!!

Great people who know what they are doing. Given great advice for f future maintenance for my car. AllPrices I can afford.

The usual very good and polite service-thank you-no engine light has come on . so, all is well.

Not enough cars to test drive

I want to thank Jeff Allen and all the staff at 5 star subaru for making buying a car so easy.They work with you on the deal and treat you with respect. They do not push you into the deal. They also go through the vehicle and make sure it is up to there standards, and if it is not they replace and fix the car before you take it home. It was a pleasure dealing with 5 star.

Five Star Subaru is the best ever! I had wanted a Forester forever and when I came back to the area, Five Star Subaru was one of the first places that I went! I have had my Forester since 2004 and absolutely love it! The dealership is first class all the way!

Great service and amazing people very well run

Great Community Minded Dealership

I was able to get the car in the shop as soon as I got there even though I was 25 minutes early. Repair was completed in less than 1.5 hours. Pleasant knowledgeable staff.Ted

These guys are way to concerned with selling you additional services rather than the reason you brought your car in. I went in to have new tires installed but the service guy who came in to review my car was more interested in trying to have me perform an oil change (which I had just done at this same place a few weeks prior) and other fluids instead of going over my alignment. Instead they glossed over it at the end when they presented me with my bill. So rather then performing the alignment then and there while they were putting the new tires on, I now have to go back another time to have it performed (nice trick to get me to come back again). Wont be getting it done here I can tell you that. This was my second visit there, fool me once shame on me, fool me twice shame on you.

As a retired mailman, I can only tell you that without a SUBARU, I could not have done my job so successfully. SUCCESS for me, and a CAR that is dependable both in performance and endurance...made my days easier and more rewarding. In a fast paced world my vehicle is and always will be a SUBARU. THERE IS NO OTHER in comparison. Let my work and play reputation speak for me.

Thank you John and Curt. Excellent experience. Best service for Subarus in NY

My inspection had expired and the service department squeezed me in same day! Plus, I love that they wash my car every time. Nice job all the way around.

Very friendly and professional. Excellent service. Very positive experience for us and highly recommend if you’re looking for a Subaru.

George is great! Thank you Ben! Love the new car.

Will not come out and greet. However, good selections of cars. But you would have to service your self

Excellent customer service every single time.

Tom was excellent from start to finish

Very impressed with the personalized attention that I get when I come in for service. My concerns are never minimalized but always taken seriously. Justin and Becky do a terrific job!

So glad I got my car from them, the service is top-notch. They only charged you cost on the tires. And they always wash your car for you.

No other dealer is more involved in community. Attended another great event sponsored by them this year. Still feel that no other dealer is more involved in our community.

I must say that I love love love Subaru! I would like to lease a Subaru again, unfortunately customer service for me today was very disappointing.

Their cars are well made and their service on my car is the best I have ever had and Im a senior citizen that needs a good car and good service for my car. I expect it! l

Service department (John) was very friendly and helpful as my family experienced a check engine light event on our journey from Herkimer to Baltimore. Thanks!

Friendly, knowledgeable staff that wont treat you like you dont know anything about cars. They also wont imagine problems for the sake of money.

Wonderful, community oriented dealership. Welcomes are warm, service is quick! Five Star has the best reputation in the region... and theres a reason!

I dont yet own a Subaru. But I have heard nothing but good things about Subarus. Someday I will be sure to own a Subaru and I will defiantly get it from five star Subaru in Oneonta because the people I know that have a Subaru have got there Subarus from here and say they are very nice people and they will get you what you want!!!! And that is the kind of dealer that I want to work with!!!

We had a disappointing experience at 5 Star Subaru. I had contacted the dealership on a Friday afternoon, expressing interest in a vehicle, notifying them we would be there at 9am the following morning. When we arrived, the salesman had the car ready for us to test drive, which we did. There did not appear to be another person on the premises looking at the same auto. On our return, we were told another person was interested in the same vehicle. I said we were very interested, can we please start the process of buying the car. As we came to an agreement, the salesman was called away, returned a moment later and said the car had been sold- he was very sorry. I explained we had been there first, he agreed but stated the other party was paying cash and did not have a trade-in and the deal was done. The professional and ethical course of action would have been to offer us the same deal - cost, no trade, no financing - which they did not.

Nah... During negotiation sales girl told me I insulted the owner... they tried to sell me a car with a lot of scratches, digs on the interior etc.. for way too close to new prices... I told her I wasnt ready to buy yet.. she forced me to offer a price Id take the car that day for... I thought I was being fair... it wasnt one of the better dealer experiences. I do have lots of friends that are quite happy with them though.. just not for me.

3-4 months ago I brought a 2012 Ford Focus and it was the worst experience of my life! If I can do it all over again I would of just sent the extra thousands to buy a new car! The salesman that sold me the car is a CROOK. He sold me the car for $10,500 and the car had about 57,000 miles on it. Since I am a women and a college student he figured you can take advantage which he certainly did! I hate him with all my heart! So, when I left the store with the car he told me if there is anything wrong with the car just bring is back and we will take care of it free of charge if it still in the warranty time. So that is what I did, I got a message about something is wrong with my back light 3 DAYS after I brought the car and I brought it in for them to tell me what is wrong. They told have a seat we will take care of it. An hour and a half went by and they asked me for $38 because my back light was out. That is a job I CAN DO MYSELF if they told me what was the problem before they fixed it. Then 2 weeks after I brought the car it was making this awful noise which after 2 months I found out by myself because they were useless that it was a recall on the car. They had no help in helping me figure that out! And lastly today I went to on their site to get the name of the salesman and was curious so I went to see their used inventory and guess what? They are selling a 2013!!!! Ford Fiesta with Bluetooth and the whole nine yard for $10,500 and what is killing me is that it only has 29,000 miles on which proves my fact that, that salesman is a crook. That salesman is the chubby one. He is just horrible!! Through all this he actually taught me a lesson. 1 to never buy or recommend him again and also to just buy a new car because it is better than going through all that!! SO IF IT IS NOT A SUBARU DO NOT BUY!!!!!!!!!!! I CANT STRESS THAT ENOUGH

LOVE Five Star Subaru. They are always staffed with courteous staff members, always willing to hear you, fix whatever problem you have, give you a detailed answer; no matter what.I recommend Five Star to many of my friends and think of them as family!My 12 year old has already called dibbs on my Forester for his senior prom, (maybe I will have the Outback Legacy I have been wanting by then!! HEHE!).

Courteous, explained what they were going to do and it was done quickly. Absolutely no complaints.

Great environment. Staff are always friendly and courteous no matter what you are there for.

Fast service- courtesy to the customers-knowledgeable staff

If you dont buy from 5 star you dont deserve a car. Nuff said!

My brake line was rusted out and they took care of it the next day. Subaru staff picked me up at my home when car was done and brought me back to dealership to pick my car. Great service.

Always professional and thorough! Very pleased with the service and of course, the car!

Waiting rooms are comfortable, complimentary snacks, coffee. Toys for little ones to keep occupied.

I dont own a car, but my cousin drives a Subaru and highly recommends them. As long as shes been driving, shes always purchased Subarus, one after the other. She wont drive anything else.

Good people willing to help and patiant

Great service every time weve taken our cars in. Carl is the man

Exellent service! Excellent people!

Great place to get service done and dog friendly

Ive had a few things serviced on my car here. Clean, professional service every time.

Not the closest dealer for me to buy a new/used car but most definitely the nicest people to deal with, well worth the drive !!

Subaru has serviced me well with my outback and they are wonderful with community support and spirit!

They didnt do the one thing that I really needed. Sad.

Great experience, competitive prices! Thanks Jesse!

Awesome service as usual.

Great community involvement. Very involved in the area.

Very helpful service center, very friendly staff.

Wonderful helpful staff

Always great friendly service with no pushing. Worth the extra drive.

Five Star Subaru is committed to excellent customer service in all departments!Even if you dont have a Subaru they are excellent!

Always friendly and explains whats wrong with your car. Fixed it up quickly and was on my way.

The salesman John Michael, and finance office Freddy we fast, efficient, friendly, and knowledgeable. 10/10 would do again.

Very friendly & personable. Very supportive of the local community!

The service at Five Star is the best in town. Friendly, fast and efficient.

Not happy with service. I dont feel welcomed when im there

I didnt go to the Dealership. I was parked near it with a big vehicle.

Goerge our salesman was awesome.