Amazing team at BMW Ontario. Thanks so much especially to Artemisa, she helped me so much! Great communication as always. Excellent service! Highly recommended!

Great service! Quick oil change. They inspected the whole vehicle. I love that they made a personalized video of the inspection and showed me exactly what needed to be replaced. I love that I was able to sign the paperwork digitally from home. I was even able to pay online. Very efficient! I will be returning here from now on.

I’m pleased with the details of what needed to be done to my car. But the wait time was extreme. I had an appointment at 740am. Didn’t get done till 10:30. That was for brake fluid. Do you think I’m over exaggerating? In the waiting room for almost 3 hours. Thank goodness for my patience and the kind employees.

Great service from start to finish. I was impressed at how smooth and fast everything went. Joe was great. He made the experience even more enjoyable!! Loving my first BMW!! I would recommend Ontario BMW to anyone. Go see Joe!!

First time visiting to california bmw dealer and i am glad i met Anthony Cornejo he helped me a lot especially i have a rushing schedule going back to nyc and they fixed my car so fast and i was able to get it back before flight

Ernie Dominguez the service advisor is always extremely helpful and informative. Always a pleasant experience and ensures his clients needs are met. Strongly advise everyone to ask for him. Thank you for everything you do.

We always receive 5 star service at this dealership. We are kept updated and the whole process is always steer-free for us.

Very nice and smooth transaction. Joe helped out with all information I needed and was very forthcoming and honest. Great experience buying a car from BMW Ontario.....

Always a great experience working with Sergio in service!

I have been to many dealerships over the last 30+ years and I think BMW OF Ontario ranks as one of the best. They are truly professional at what they do. Special thanks to Jerry Garcia for the outstanding service . He kept me updated on the status of my vehicle and explained everything step by step. Honesty and integrity....... I really like that. It’s hard to find these days. Thank you!

The 5 stars is for Paul and Oscar. They were both friendly, helpful, patient, and hardworking. Was able to get the car I wanted for a great deal and would definitely do business with them again!

Special thanks to Joe for all his awesome help. He was so kind and helpful answer all of our question and was honest. We are so happy with our new X5. Definitely come here to get your BMW awesome people!

Anthony Cornejo service advisor provide a very accurate time for the service repairs. Highly appreciate his expertise.

Service advisors are very helpful and knowledgeable about services offered. Ask for Ernie Dominguez if you need help with your service needs. Car was fixed promptly.

Excellent service. Best I ever had. Jarrod went out of his way to help me with whole process. I will definitely be coming back here for my next BMW. Highly recommended. Thanks again to all the staff there.

If youre in the market for a car, I have two words for you... Jarrod Robertson.WOW, is Jarrod a gem of a salesperson; he is professional, kind, calm, patient, extremely thorough, and hes smart! Jarrod displays excellent follow-through and hes a strong believer in white-glove customer service.As a broker working in the car industry for 15+ years, I can confidently say that Jarrod is a major asset to BMW of Ontario. I very much look forward to doing my next BMW deal with yall.Thank you for all your help, Jarrod! Youre the man!!

Service rep was very courteous and knowledgeable. Very impressed with video that was taken of my car being serviced and details about condition of my car.

Excellent inventory and Joe Pickens is the best in sales. Called him for appointment and he was ready with the cars to test drive. Fair prices too!

HappyThe customer service was very good . They came up to me when I was looking at the inventory on the lot very kind salesman. The loyalty program is the best . I got the best rate for my trade in . I will recommend this location.. you guys are awesome

I dropped in to look at the X4 on a lazy Sunday afternoon and were impressed with the entire experience; the car, of course, was fantastic but Rafi is really what made the entire experience a pleasure. Purchasing a vehicle, even in the best of circumstances, can be unpleasant, but Rafi made the whole thing a breeze; his graciousness, knowledge of the vehicle, the paperwork, he walked us through everything seamlessly and I am truly thankful. I would highly recommend both Rafi and BMW of Ontario.

I want to thank Oscar Sanchez for the excellent way that he handled my new lease of a BMW X2. Oscar personifies the type of service a customer expects to receive when trying to make a decision for leasing a BMW vehicle. Oscar is courteous, knowledgable and willing to do his utmost in seeking the best deal. This is the second vehicle that I have leased through Oscar and he made the process as painless and easy as possible. If you are in the market for a BMW vehicle, I recommend you see Oscar and let him take care of you.

My vehicle was actually at the dealership 2 entire months. Due to Covid they had difficulty getting parts to repair it. However I was given a rental vehicle during the entire time. I was pleasantly surprised that the cost wasn’t as bad as I had been told thank goodness. My son actually intervened and contacted BMW and they were kind enough to reduce the price considerably. I am grateful to my son and BMW. I have my vehicle back and it seems to be working just fine now.

Purchased my 2 nd BMW, in 5 years from Ontario BMW- Tim Burgess, the Service Manager, and Oscar Sanchez, are the reasons we keep coming back to Ontario!! Their Professionalism, Excellence, and Superior overall care, and Customer Service is always appreciated, and makes for a better buying experience… thank you Ontario BMW… Tracey Slaght

Fantastic experience. Our salesman, Raffi was amazing! Highly recommend.

My service rep, Will Smith, provided great service!!! I would recommend sending your car here and they will take great care of you and your car!!! Thank you Will!!!

Normally, I would rate my experience at BMW of Ontario 5 Stars. However, this most recent visit was not a good one. They did the work but did not test it to make sure it was functioning properly which now requires me to bring & leave the car again. Unacceptable. Would you install a new hose and not make sure its properly attached? No.

I had my car dropped off Wednesday after hours last week for some warning signs that came up on my brand new vehicle! Not 1 person has returned my calls. I’ve been calling daily to know what’s going on. I finally got ahold of someone on Friday who said my car had never been looked at. Every time I request to speak to a manager I never get transferred! What’s going on here this is not professional at all. To top it off I just had a baby and I’m with out a car. I also can’t get a response about a loaner

Great customer service.. Very efficient and prompt care and service.

Huge fan of BMW Ontario. It was an easy process. I’ll definitely come get another car here.

Easiest transaction ever. Bought a great car and the salesman was top notch. Not pushy at all.

Shoutout to Jarrod at BMW of Ontario for making my first time car buying experience a breeze! Jarrod was patient and helped me through the whole process. He made sure everything was ready when it was time to come in and do the paperwork. Overall, great experience and I’m so happy with my purchase!

Got a great deal for as they wanted my lease return early. Ashley was super helpful making things painless for me and treating me like a loyal BMW customer. I will be leasing all my future cars from them.10 out of 10!!

Went to this store since I am in the market for a new car. I parked in the guest parking, close to the main entrance to the showroom. I was looking at an M440i. I waited for a Sales person to come out, went to the entrance of the showroom to see if anyone would look my way and assist me, nothing. Walked to the other end of the store, went to see a black 430i and also a blue 330i, stay in the store (outside), for about 15 minutes. I realized that even though, these people were not busy, they didnt think I was a serious buyer. I decided to call and find out if you needed to make an appointment to get some assistance. I called and went through the prompts until I spoke to an agent. After ensuring I didnt need to make an appointment, I told the agent I was outside on their lot, it was dissapointed with their service, salesmanship. The agent apologized and said he could help me, he said he had just gone outside and no one was there. I told him, of course I am no longer there, I told him to check his security camera and he would see an Alfa Romeo driving out, that was me. I also told him I was no longer interested in doing business with them, I realized they werent as busy with clients but I they had lost a potential one. Some of the BMW stores are arrogant and act as if you have to be of a certain caliber of client for you to be assisted, oh well, plenty of stores and choices out there. This place will not get my business.

Great communication during service. Will Smith kept me constantly updated on the status of my vehicle. I even received a video of the safety inspection once the my vehicle was completed. I won’t trust my BMW to anyone else. Thanks for the great service!

Amazing experience with the BMW of Ontario. Raffi & finance took great care of me. They made it is easy for me and very convenient. Everyone needs to see Raffi. He knows how to evaluate and listen to give you exactly what car you are looking for. Five stars are the way!!

I have to say that service advisor Pamela Allen made my day when I took my car for an issue. She was very understanding and respectful of my situation. When she could not make a judgment if this issue was still under warranty, she took it to her manager. Sure enough that because its a safety issue(seat belt), its covered under the 4 year, new car warranty. I commend her for being thoughtful and caring as a service advisor should be.

Paul Roman was our sales representative and he was THE BEST!! Knowledgeable and if he didn’t know he made sure he would find out. No pressure and very professional

Busy place but the service is excellent. They were able to find the problem on my 650i where two other shops could not. Took a bit longer than hoped but I had the use of a 2021 loaner the whole time.

The customer service was impeccable! I love how they sent me a video of the inspection and recommendations they did on my vehicle. It was all such an efficient process.

Best experience of my life! Everyone was kind, attentive, and very helpful. It was better than I could have even imagined!

Wyland is very professional. Thank you.

The process was super streamlined and I was in and out of the dealership with my new car in less than two hours. Thanks Lissett!

I have a BMW vehicle, still under SULEV warranty but it will not be serviced here because according to the lady who makes the appointments (Guiselle), they do not service vehicles over 10 years regardless if they are under warranty or not. 🤦🏻‍♂️

Excellent service, BMW has earned themselves a long-term client with their excellent customer service and next generation technology in their amazing vehicles. I acquired a 2021 430i and managed to close the deal in less than 3 hours while I was at home, came in to sign and pick up keys and was on my merry way. Will be coming back for any vehicle needs.

I gone here do my wife car service！ Really friendly! Car wash is amazing ! Better I pay 50 dollars car wash ! Nice dealership!

I truly enjoyed purchasing my new 540I with Ontario BMW-Andres. Best Customer Service Ever! Thank you so much. A Happy Beemer owner. 💙

The Service Department Staff I very professional and helpful,they serviced my Car within a few hours and I even got a Car wash 😀

Everyone I experience when I go in for service always provides exceptional service. It’s always a positive experience. Couldn’t be better.

Great service and overall experience! Ask for Byron. He is very easy to work with and has excellent manners. I went in looking and didnt expect to buy anything. I even told Byron we were only looking, but he gave us such good attention and answered all of our questions that we decided to buy that night! I would highly recommend Byron and BMW of Ontario to others wanting a 5 star experience.

I had a great experience with Byron and Diego at the dealership. They were extremely polite and helpful. I am a car enthusiast and I was happy with the informed answers provided to my questions and all along the buying experience.I would definitely recommend anyone to this dealership and hope to keep having the same great experience in future.

We had an excellent experience with BMW of Ontario.Oscar was very patient with us as we decided between three cars. Overall I would recommend him and his team to anyone looking for a BMW. They were friendly, patient and willing to spend the time to make sure the deal was right. I have been with BMW for many years, I was questioning leaving based on the experience I had recently at my local dealership with their service and sales team at Century West BMW in North Hollywood. Oscar and the team at BMW of Ontario turned that around. The entire experience was great. I also felt extremely comfortable with how seriously everyone was taking COVID. It felt like a safe environment, with the proper precautions, there was a good amount of space/distance between us and everyone was wearing a mask properly which was a very big contrast to Century West BMW in North Hollywood. Worth the drive! Thank you Oscar for the great experience and friendly and safe environment!! (And thank you to the manager who greeted us when we arrived)

Staff is professional and courteous BMW continues to provide excellent service.

Great service!Very well kept dealership!Love the product and their team!Highly recommend!

Great promptness! Great customer service from checking in to leaving. Very clean and organized. Will Smith was great assisting me. Thank you for a positive experience.

Working With Advisor Ernie Dominguez He cares about getting your car fixed and back to you in a timely matter..Great Attitude 🤙

Thank you. Oscar was able to find the car we were looking for. He explained everything in detail and even certain specks we wanted he made sure we were happy. Never had I had such great experience at a dealership. Great service from beginning to end. When proceeding with finance dept (dont recall his name) but also was awesome. The whole process was to me like no other. Definitely would recommend.

If youre looking to purchase a BMW, buy here, and ask for ZO. The entire experience from purchasing to service is a great pleasure and superb experience. Highly highly recommend.

Went in for service and part replacement, I want to say thank you to Artemisa. I’m very happy with the customer service and definitely recommend BMW of Ontario! Their whole staff is amazing! always go out of their way to provide with you exceptional customer service.

Bmw Ontario is my favorite dealer, very honest with their services, waiting room with WiFi and comfortable furniture, water, coffee and muffins, they are the best

Everyone will go above and beyond to repair your vehicle. The whole team it’s amazing thank you again.

Staff was polite and courteous. They answered all of my questions.

Staff was courteous and service was done in a timely manner.

I’m extremely satisfied with BMW of Ontario for their outstanding service the staff is always so helpful and knowledgeable. I recommend their service 100%

This place has terrible service and they try to take advantage of women. I contacted the parts department for a part for my vehicle. I received a price quote and asked my wife to call and order the part. The man who spoke to her told her the price was over $75 more than the price I had been quoted, which was consistent with all local online prices. She requested his direct call back number since it is impossible to get ahold of a live person on the phone. He provided her with the general voice mailbox. They clearly arent interested in our business.

I only service my car here & I’m always 100% satisfied.. Everyone is professional & Pamela gives me status updates along the way.!

Mr. Burgess, at BMW of Ontario, is amazing. He helped out with a personal paperwork issue I had, and just made starting over a little bit easier, and I VERY VERY VERY MUCH APPRECIATE him and his time. Great Advisor from my prior car service visits, Great Customer Service, THANK YOU! So Very Much! 👍🚗💛

Great Salesperson and Service!

I love the friendly and caring staff. Always a pleasure. The courtesy vehicle is a service I appreciate the most. It allows me to continue my schedule without interruption. Thank you all!

BMW of Ontario is fantastic from sales to service! Highly recommend if you want an amazing vehicle from friendly and knowledgable people. Ask for Jarrod Robertson and hell help you find the car of your dreams.

I had an appointment and was checked in promptly. Spoke with my service advisor, Artemisa, who informed me of service needed, applied discounts and informed me of options for upcoming service needs. She is always pleasant and professional. I waited 2 hours and was on my way. I would recommend Ontario BMW for service.

The service was great from start to finish. The atmosphere was great. Zo was the one who helped us out. He was very nice & thorough & worked with us every way possible. When we went to financing, we had no issues as well. Matt helped us in that department & was very nice & thorough as well. Both answered any questions or concerns we had & made it as easy as possible. I’m so happy to have bought my dream car & the experience could not have been any better! Definitely recommend this dealer & these guys to anyone looking to buy a BMW!

Always great service. Pamela Allen & Jerry Garcia are great advisers who go over and beyond with customer service and satisfaction.Thank you Ontario BMW. I wish Monrovia BMW would share the same values.

Best and honest service that Ive meet in BMW network. Sergio is the best! Thank you guys

Wyland was great! So nice and quick! No Fuss just straight forward and friendly! Love my X1!

Nick and Anthony go above and beyond to make sure the customer are happy. I will only go to Ontario BMW because of them.

Sergio is an excellent service advisor. He took my car in and inspected all components. One fault was discovered and replaced. Great service department.Rocky is a vehicle advisor and walked sll my paperwork to get everything done before they finished up the service.Anyone needing service or a vehicle see Sergio in service.See Rocky for any of your purchase needs both advisors work effortlessly to take care of your every need.

Great and friendly customer service.

I had a bolt in my tire and really needed my car for work during the week. I had no appointment and they were able to place an order for my tire and finish my car all in one day. Amazing service.

I loved my experience at BMW of Ontario! They made my experience picking up my first BMW! I got worldclass treatment, they were very courteous and made sure I left with a smile on my face. Would highly recommend going to Ontario if you’re interested in a BMW!

Byron and Michael Wyland were both excellent to work with. Overall a great experience.

Not busy at all, didn’t give me the time of day. BMW of Ontario were quick to judge based it felt like. Maybe they should surpass what the person might be wearing.. Was ready to make a deal on a M235i for a little Christmas present to myself. sales person was rude and had a nasty personality sadly.

BMW of Ontario is the place to go, ask for Raffi and you will get the best service! He will definitely take great care of you even during a pandemic.

Service is good. Ive been coming here since 2014 and Will S. is the best. Hes always honest and never tries to push services I dont need. That speaks for itself.

From start to finish Joe Pickens went above and beyond to make sure I drove off in the car I came for. Everything the car was missing he made sure I had before I drove off. Thankful everything through smoothly and I didn’t have to spend long hours there either. Thanks Joe 🤗

Good experience, service was easy. Friendly people!

Excellent service and friendly customer service.

First off I want to say that was the most thorough and professional experience I have ever had in my car buying experiences of 7 years.Our BMW Sale Consultant Andres Becerra was attentive, and straight forward. My significant other was impressed as well. Even through I did not take advantage of the sale. I will be back once logistics are concreted.As a military combat veteran, I highly encourage BMW of Ontario as your first choice when selecting a vehicle and ask for Andres.-Yan Rodgers

Excellent customer service, love the attention to detail.Thank you.Mr. Rivera.

Quick, easy and painless this time. Will Smith was excellent and very helpful!

Great customer service from Earnie. He was knowledgeable and car came out perfect.

How can I switch advisors? There’s no way to reach mine. The BMW voicemail system either doesn’t worked or it’s unmanned. I tried different ways to reach my advisor and none work. I always end up in his voicemail.I had my B6 sitting for weeks while I had already asked to go ahead and make the repairs. I come back 3 weeks later without a single update and then nothing. All that had to be done was the brakes.For being my first BMW, I’m very let down by the service. But maybe it’s just this advisor or this location. I will try other ones

Ive been going to BMW of Ontario for many years for now. I have always been provided with good service and a professional staff. I would recommend them for any service needs you may have.

We just need tire change, we left car there for two days, then a month later we got call told us the parts already arrived, we can drop off car to get the service. But last time when we pick up car, they didn’t tell us it needs to service again and one day can be done. Two days ago we dropped car, they said two days can be done, this morning I call them lots of times, no one answered phone. We came there, be told yesterday they ordered another part, so still working! And car can be ready this 5PM. Service is soooo slow and poor

Every time i go to bmw ontario i get really good taken care of thank you will smith !!!!

Service center is horrible, service center message me at 3:27 pm, say my car is ready. I am here at 6 pm and now it is 6:47 pm, they were looking for my key for at least 30 mins and told me the car has not been washed! Very bad service experience here.I am so disappointed about this first 1 yr service. My next BMW wont be purchased from here.Watch what the final condition after they wash the car. They spend a little over time to wash the car, I wasted 1 hour, Friday hour to stay here waiting for my key.-------------------------------------------------The experience was OK. And Mike is very helpful, providing a lot support to get my lease of X3 approved. The price is OK, better than east coast, acceptable price in So Cal. The lonaer car dept cross the street is also very good.Their strategy is to let 1 sales offer a high price and no negotiate, then manager come to offer a lower price then you will be willing to accept. A lot document and dealer fee as other place.I would recommend here anyway, my friend introduced me here, and I also ask my other friend come to pick up a 530e.

Oscar and Sarah were friendly, knowledgeable and profesional. The service we received was worthy of the luxury brand that is BMW. Thank you guys we love the vehicle.

It’s amazing how truly magnificent Raffi Injian made me feel from start to finish of my experience. His professionalism, sincere candor and immediate vision of what I wanted over the phone went from me scheduling an appointment for the following Friday to me driving up to dealership to pick up my dream car less than 1 hour later. This is my third BMW and by far my absolute best experience. I sat in the finance office and was walked through each part, step-by-step, and from my walk in to finish was less than 2 1/2 hours. Such a rewarding experience to work really hard to get the car you love and it be a seamless process. I’ve had the car a week tomorrow and I’ve already received a call to talk about any bells and whistles I may need to learn about. There’s an art to superior customer service. It’s the small things, the nuances that most don’t notice... truly an unforgettable experience and my twins learned something new that day - they learned that this is the level of customer service to expect from everyone.

It was an actual pleasure doing business with this BMW dealer. Oscar our sales rep was very helpful and did not pressure us at all.

Went in for remote batteries,was in and out w working remotes under 15 minutes..thanks ill be back soon.

Not enough inventory. I visited 3 times during the past month and no one showed up to even ask me if I need help.