Terrific experience with Daniel answering all my questions and giving me good information. The Tesla cars are awesome! This is a good facility with a nice customer lounge.

I was a bit concerned reading some of the most recent reviews, however, when I arrived, I was greeted by Jasmine who assisted me through the process with great professionalism. She had a cancellation for a test drive and I was able to use that appointment as well as get all of my questions answered. For me, this wasn’t like the typical show room experience where I felt like if I didn’t “sign the paperwork” today the deal was gone. I actually felt like I was given great information and time to think about what is the best option for me. Moreover, she understood that this is a new thing for me as it is for many customers. I walked away grateful for my experience and glad that I took it upon myself to visit and not rely solely on the latest reviews.

I like the car and it’s fun to drive, but have had disappointing experiences with the service department. About 1.5 years into routine use, the window button snapped off in my hand. It took 3 weeks to get an appointment for service.This location said that it wasn’t covered by warranty because the electronics were still technically working. After pushing the issue they did agree to cover it, but emphasized they still felt I was at fault. (Multiple Tesla Internet forums have other users reporting that same problem.) The staff at the location was lackadaisical. For a car of this price you just hope for a better experience. I agree with the other reviewer who feels they have a shiny front sales experience and then totally bomb the owner/maintenance game. Glad that more electric vehicles are being produced, so I’ll have more choices next time around.

I havent really been to any other Tesla dealerships to compare them to, but for the most part I havent had a bad experience here. The latest was me showing up after 2 days of having the car and noticing that something wasnt right with the only service they did. The saving grace was they looked, agreed, and gave me a loaner since by then my ride had left. They eventually fixed it but they definitely need to improve on the quality control

Big Tesla fan here. Love my car. Love the company. This service center needs a revamp. Compared to where it was two years ago, it has fallen rapidly on the service side. Poor communication, inability to prioritize appointments, failure to manage expectations - I simply wanted a tire rotation and alignment. I scheduled it through the app - excellent. No contact drop off - excellent. I mentioned that I plan to wait on my car, because I live too far away for the $100 ride share coupon. They told that I need to leave. I told them that I don’t have a return ride and ride share isn’t readily available in my area, which is an hour away. They said that there is a back up on alignments. Ok.8 hours. I was there for 8 hours. I get it, I should have figured something out. But really? Couldn’t have pushed my car to the front of the alignment queue? Couldn’t have offered a loaner? A WHOLE DAY FOR A TIRE ROTATION AND ALIGNMENT.Their ride share coupon is a band aid on a much bigger issue, which is their poor operations management and lack of service capability. I’m glad I didn’t have a real problem with my car. Needless to say, I will no longer use this service center.

Latoya drove,Damonn And I was with her.It was An amazing experience. I LOVED IT.EVERYONE SO NICE AND HELPFUL.YOU GET TO DESIGN YUR OWN CAR THE WAY U WANT AND ORDER IT.NICE BIRTHDAY PRESENT FOR SOMEONE $130,000.WOW!!!

It is impossible to get a hold of anybody. I ordered and receieved notice that the car is ready. I am preparing to pay for my vehicle and have been trying to set up a time to pick do the pick up. Been on hold for more than 2 hours a day in the last 3 days to set it up. Calling the Rockville location to see if they are able to switch the delivery to that location.

One of the worst experiences ever in my 42 years of sales. And to think I was blindly praising them when no praise was due... steer clear and save yourself a lot of headache and money along with precious time. Tesla should be ashamed to have such representation.

Minimalistic. The car of the future. All the staff very helpful. Didnt have any appointment and just made one on the way to the showroom. Wow. That was really quick and efficient. That was one of the fastest and coolest experience I have ever had. Shout out to Leon, who took me for a test drive and showed some of the coolest features.

This store is the worst in customer service. They don’t return calls, and their service center always tries to cut corners. I had an appointment and requested for them to do a Maintanice update, when i asked about it, they informed me i could get it but it wouldn’t be able to be done today, after i explained i requested it, it was able to be done. And i don’t know if it was completed because my invoice doesn’t reflect it. I inquired about getting my car cleaned and they Said they don’t do it for service but I had it don’t previously. Every time i go to this location there’s a problem. I don’t think i would get treated like this at BMW or Mercedes. I thought purchasing a Tesla was a luxury but this store proves time and time again that customer service is something they lack. Great car but this location is the WORST.

Awesome place to pick up your ordered Tesla in the Maryland area. All associates were very informative. Great experience.

Took my Tesla to this service station. Terrible customer service at this place. They do not listen, they do not care and they are rude. I cant wait for the competition to come in so Tesla can improve their customer service. I do not recommend to buy a Tesla car and especially do not recommend this service station.

“I don’t get paid commission to deal with your frustration.” Is what I was told when I took my Model X in for service. My key was lost and this one very unmotivated Tesla employee couldn’t find it - he had to “go to the bathroom and meet me outside” or “the other employees won’t be able to find it, why do they bother trying” or “your key wasn’t labeled so I had to check every key” (mind you there was exactly one Model X in for service). Go to silver spring Tesla. Do not go here!

Rough service experience with Tesla Owings Mill. Pretty disappointed. Had a couple of issues with my one month old Model 3 that I picked up from Rockville.My drivers seat was squeaking/creaking in two places. One next to the armrest because the seat was not aligned correctly from factory. Seat is basically rubbing into the armrest and so the leather on leather contact makes noise. And there is a more metallic creaking coming from the seat when I go over bumps, brake, or even turn. I can even replicate it when I lean forward or backward in the seat.Tesla says its under warranty so they would fix it for free. First thing I did when I got my back was lean forward in my seat and I instantly hear the creak. Ugh. Looks like they did apply something on the leather though because that doesnt squeak anymore. But its still rubbing so I imagine this will only be a temporary fix.My steering wheel also felt like it had a bit too much vibration at highway speeds so I asked them to look into. Cost me $90 and nothing came out of it. They said they couldnt feel it and that it was probably from me trigging the lane drifting warning. I assured them I know what the difference is but no luck. If my steering wheel vibration is normal then thats just sad because it feels like my previous old cars steering wheel.So all in all, they did almost nothing to address my issues. Oh wait they did leave me a present though. A nice huge screwdriver left in the car! Thanks Tesla Owings Mill! Going to Rockville for sure next time

Tesla generally and this dealer specifically have been nightmares to deal with for a new purchase. Its impossible to reach anyone, no one responds to texts / emails. The Tesla Account site is opaque, impossible to connect with Customer Service. Im scheduled for delivery within 24 hours and they dont even have their act together to accept a down payment. Cant speak to the service team or in-person staff since all of this has been during COVID.[updated after Delivery]Messy Delivery Day with trade-in / loan finalization en route to dealership. We were largely ignored after walking in, as if they were too busy to talk to a buyer. When reviewing the car, I commented on several issues re: panel sag / scuff marks. Initial delivery staff (K) largely blew off my concerns blithely saying I cant do anything about it. Initially refused to let me speak to a manager (apparently in Virginia), then handed me off to someone else. My significant other later heard he and other Tesla Sales staff complaining and making rude comments about me. Obviously irritated I was taking time to inspect the vehicle. Documentation was not complete, my spouses name was not on loan (and title) - despite my clearly indicating at time of purchase it was a joint application. A more senior associate (A) took over and was significantly more professional, though I am still missing equipment and need to take another trip to the DMV.Overall experience is that the front end for hooking a buyer is shiny (initial discussion, test drive) but follow through is horrendous and unprofessional. Throughout the entire wait and purchase, this dealer was not helpful at all. Would avoid purchasing from them at all costs.Re: the Tesla Call Center - out of a dozen associates we spoke to, only Cheryl and Michelle went out of their way to clarify and troubleshoot. Everyone else had excuses or tried to blame us for glitches in their system. Tesla seriously needs to step up their professionalism.

If the lobby of the Rosebud motel and the lobby of your local Jiffy Lube had a baby, that lobby would still be significantly nicer than the Tesla customer service lobby - ripped chairs, stained carpets, no coffee, a pack of partially opened warm plastic waters in one corner.Service folks were nice but seemed a little overwhelmed - 2 hour wait for a minor service, no loaner cars available, but they fixed the issue and offered to pay for an uber.

We have a Tesla Model S that got damaged in a no-fault accident. Tried calling service center at Owings Mills on several occasions, they never answered the phone or returned voice mail. Set up an appointment via Tesla app for Aug 2 2021, which they randomly cancelled with no explanations. Now not returning calls again. In an incessant loop trying to get car fixed. Very disappointed at the poor service. This was not the way this center used to run

Customer service is garbage. If your black they immediately assume you can’t afford a Tesla and will avoid you. I literally was ignored and made to feel like I wasn’t welcome. After speaking with other Tesla owners apparently this is common for black Tesla owners at this location. I recommend going to another Tesla location for service.

Had a fantastic experience with Turrel David. He was able to fit me in for a test drive without an appointment, and showed the car’s features in great detail. Definitely very knowledgeable and patient throughout the process. If I had to buy a car from anyone, I would choose him!

Amazing test drive experience! You must schedule a test drive first on-line before you get there. The spots fill up quickly, especially on the weekends. Please note that this is not a dealership - - but an experience center. The folks that work there are called Customer Experience Specialists; their main focus is to answer any of your questions and educate you on their cars. All are super knowledgeable. If and when you are ready to purchase a Tesla, it is done on-line. You can either do it there and they will help you through it, or do it when you get home. Again, the folks who work there are not sales people--they will not hard sell you anything. Truly though, the cars sell themselves!

The people were nice and reasonably competent, but the whole operation felt lazy. While picking up my car the first question i was asked was Do you know where your car is? Having just arrived, and looking at a sea of Teslas, no, I did not know where my car was. I had paperwork i didnt need to fill in, my keys were still in the plastic bag theyre shipped to the dealer in, and the never took off the paper floor mat until i brought it in. The staff also were poorly dressed, to the point where i didnt know who worked there and who was a customer. I wasnt expecting suits, but i was expecting business casual.None of this was egregious, but when youre buying a car this expensive you want the reassurance that youre buying from a sharp organization. This is my second Tesla, and the pick up experience for the first one was definitely superior to this.

The car is great. Service is awful. I live an hour away. First time I showed up, they tried to shoo me out the door, saying the 3 hour estimated labor would take a few days. I pushed back and they relented, fortunately. Because about 45 minutes later, they told me they had ordered the wrong part and that I would need to reschedule 2 weeks later. Gah.When I arrived for the second appointment, they told me I could leave the car, or take it and try to reschedule sometime next month as they were too busy right now. I accepted the ride share credits. Not really any other option. They estimated completion on the 29th. At 5:45 PM on Friday the 30th I got a notification to pay my invoice to pick up my car with a note that the service station is open Mon-Fri 9-5. What does that mean? Do I have to pick it up when the service station is open or can I get my car so I can actually go somewhere over the weekend? No one will pick up a phone at the service center, dealership, or customer service. I even tried calling a couple west coast service centers to ask, since it was still business hours for them Nada. I did receive a reply to my in-app message -- on Monday morning. Useless.Nice cars overall but service is a nightmare. Im glad other car makers are taking electric vehicles seriously now. Ill be shopping around for my next car.

They have done good work, but they will not answer the phone in any of the departments.

Horrible customer service. They have had my car in the body shop for a month. They don’t answer the phone and only communicate through email. The car was done about a week ago and then it failed their inspection and had to be repainted. Now the car is done but no one will answer the phone for us to pick it up. Like all the comments above it’s just lazy incompetent people.

Amazing staff and vehicles!! Highly recommend! At least a test drive

I had a great experience here! I bought a used Model 3 two weeks ago. I almost immediately started getting error messages and had to have the car towed to Owings Mills. Tesla service diagnosed the issue, went out of their way to obtain parts from the Rockville location, and had my car back on the road with a new battery and new rear drive unit in just two days! I was kept up to date every day with texts and phone calls. I even got a free Uber ride to pick up my car. Couldnt be better!

CHRISTOPHER said he would take a look at the used car before I had it shipped and call me back. He put his name down as the one assisting me and possibly getting credit for the sale but never called me back or sent me any additional info that he promised. I called him at least 3 times and left messages but still no return call. Tesla needs to have customer surveys for each interaction so that they know the good employees from the bad.

Worked with Britney. Wonderful service. 5/5

Zero stars would be a kind gesture. I have never been treated like this from a tesla service center before and I hope to never again.Seriously contemplating driving to the other one in the state and hoping their employees are better at their jobs. Just incompetent! Didnt bother to charge my car while they were working on it even though I told them Id have a drive. Couldnt be bothered to update me and took hours to reply each day (of MULTIPLE DAYS) that they had my vehicle. I understand it was warranty work but they no longer offer any loaner cars so why would you want to leave it longer than necessary? When it was finally done, it was filthy inside with grease on the interior and mud on the carpet that was definately not there when they received it.Im appalled that this is what Tesla thinks is adequate service to represent their brand.

Cool welcoming dealership. No typical salespeople circling like sharks looking for blood. Just friendly welcoming staff eager to teach you about Tesla products and allowing you to experience the products. These are some amazing vehicles and the way I was treated at the dealership is the way I wish all dealerships operated.

The absolute worst Tesla service weve ever received. Communication is terrible, they are never on time and you dont even get accurate information if they do bother to tell you anything. There needs to be a major overhaul in staff.

HORRIBLE EXPERIENCE!! Purchased a Brand New 2021 Model Y and when I went to pick it up, no one would help. The vehicle was only half charged so I had to use a supercharger on the first day. The reps would help with any questions about the vehicle and told me to go to YouTube to learn the vehicle. When spending nearly $70k on a vehicle I expected much more of a pleasurable experience. LASTLY, I picked purchased the vehicle on 12/5/20 and on 12/12/20, Tesla offered 1 year free Supercharging but I don’t qualify due to purchasing 7 days too early. WOW!!LOVE the vehicle HATE the experience and the customer service with Tesla. Still debating if it was worth the purchase since I know I am on my own with any questions and Tesla’s 0 compassion for its customers. The brand sells itself, you have to order online, so what is the point of the employees??DO BETTER TESLA OR THE BRAND WILL DECLINE QUICKLY!! I know I am not alone on how I feel.

Rude employees.. I am an Uber Eats driver and had a drop off. Gentleman who ordered was very nice, while dropping it off I asked if its okay to drive around back since it was more convenient than backing up which he said it is no problem. Two employees in the back confronted me for driving the wrong way even though I had permission, and no signs specified it was a one way.

Had my car in for a 12v battery replacement, and they were done well before the end of the day. Excellent service, and speedy.

Couldnt ask for better staff at Tesla! Leon knew I wasnt buying a Tesla in the near term (planning 6-8 months out). He still took his time showing me the Model S and 3. After finally experiencing the car first hand, its reaffirmed my desire to switch to a Tesla.Edit: 4 months later, I brought a Tesla Model 3 and took delivery at this location :).

Shame on Tesla horrible way horrible service center welcome to Tesla family no one available at all !!!

Excellent experience. I received an excellent customer service from the moment that I arrived until my departure. Big thanks to Chris and Jason who helped me during my test drive and order process. My kids also got a Tesla each as soon as we arrived.

Busy place, my sons Tesla is a a marvel of engineering and it uses zero gas. Good people to deal with, the cars sell themselves.

Zoon, great service my friend

Worst customer service ever. We happened to be the first customers ever to purchase a used vehicle with a total price tag of $113k.Fast forward 3 months.. the control arm link disengaged randomly during a normal drive and it costed $7k.The keys given to us with the car came with dead batteries and now guess what? The 12v battery needs to be replaced which is roughly another $1k.To date we’ve spent almost $10k in 5 months of car ownership.The reps at Tesla owings mills are unhelpful, practically sold us a “Lemon” model x with a hefty price tag of $113k and didn’t imburse a single dollar.Will never buy again from this dealer and we already have our cyber truck pre ordered as well as a roadster.

Promptly accepted my vehicle for service and sent Uber voucher to get me home. Very friendly and willing to help. Scheduled my vehicle for service right before labor weekend and promised quick turnaround! Superior service experience compared to Tesla in the DMV area.

Tesla should make sure every customer who services their car at this dealer should get a survey link at the end of service independently. I did not get the survey link unlike earlier visits and I suspect it was because the service center knew their service was poor. Make sure there is accountability at the person level - otherwise the bad apples will kill the reputation.

Terrible experience with the service department today. When I arrived there was a line of cars outside the service bay so I waited there thinking that was the line to speak to a rep. After 20 min and no movement, I walked up to the service area and was told that there were specific instructions in my app about what to do. I checked and it said to leave the car outside if I wanted to wait for repairs (I didn’t want to wait). So then went back to the woman i spoke with and she said I should just leave it there anyway. Throughout the day, little to no communication. All communication is thru text and they don’t respond. You can’t talk to anyone. Was texted that repairs wld be covered by warranty and there would be no cost. Car was supposed to be ready by 5:15. At 5:45 I still had no official word that my car was ready (but when I called the service dept the automated message said repairs were complete). I went to the dealership to pick up but still hadn’t gotten text to confirm it was done. Saw two people in the service bay so I waved at them bc door was locked. They walked away. Went to the showroom to see if they could ask about my car and they did try to help. They were finally able to reach someone who said my car was ready. In app it said to pay invoice but none was available. The people in the showroom said it was fine to go ahead and take car. On the way home I receive the invoice for repairs for $850. However I was informed earlier via text that there would be no cost. Will try to call tomorrow but highly doubt there will be a person to speak to. I had asked them to address two issues, they only addressed one. If I could give this service department zero or negative stars I would. Avoid if at all possible!

Great experience. Got plenty of info and a 30 minute test ride.

Roomy, modern and good looking showroom. Sales person i spoke to was very helpful and knowledgeable.

Not the best nor was I happy with the staff.

What great service! Now they have the capability to fix my damage I caused a few months back. Highly recommend.

The dealerships in Baltimore Maryland9428 Reisterstown RdOwings Mills, MD 21117United StatesService was the worst we’ve ever experienced. There is a man who is completely lost working in the front and has no idea what’s going on. The 2 people working at the front were not commutative at all with guests and when we needed help no one was around to assist us. There was only 1 man that seemed as if he felt bad and came to assist us. Please look into your customer service availability at this location. Complete unacceptable as customers

Extremely hard to get a hold of anyone here. Its a shame how much the experience of working with this location has soured my otherwise positive experience of owning a Tesla.They will never call you back even if they say they will.

Great cars. Fun test ride. Half hour.

Never in my life have I received such poor customer service and at a supposed “luxury car” dealership. The people there look miserable and have the attitude to go with it. They couldn’t answer questions about the car without googling it, and they act like you’ve somehow inconvenienced them in doing so. I called repeatedly and left multiple messages to try and get someone on the phone about simple paperwork and no one would return my call. It was as if teenagers were running this place and they were just working for the weekend. I literally could have just purchased the car online and had the same experience.Go to the Tesla dealer in Philadelphia. They will most certainly take better care of you.

Impossible to reach anyone. Impossible to speak with anyone. Things that could be resolved with a 5 minute conversation take weeks or months due to delayed responses and poor attention to detail.

Delivery experience was great. Picked up our 3 in Aug 2018. Had an issue reaching the delivery team by dialing their extension but managed to get ahold of them via the sales extension. They addressed all the issues we found during inspection. After driving the car a few weeks, found some minor cosmetic trim issues and brought it in. They fixed it right up. We will be going all electric once their pickup truck is released!

Customer service during buying process and service department is terrible. Can’t get a hold of anyone via phone and seems only management cares about customer experience. Crazy when your spending $$$ on a Tesla. Love my car but service is awful - very disappointed.

I took my test drive here and had a great experience. Sadly, my car was making a noise so I reluctantly scheduled a service appt. I was diagnosed, repaired and in and out in 55 minutes. Never has there been a better experience than that. Dwayne is the bomb!

Unlike literally every other manufacturer, Tesla stores are not franchises or dealerships, but rather owned and controled directly by Tesla. This is important, because it means that the experience should be much more consistent from store to store.I purchased my Tesla at this location. The process was very easy. There is absolutely no pressure to buy a vehicle. You can order online, or in the store. If you decide to buy a vehicle in the store, you will be sat in front of a computer and a sales representative will walk you through the options on Teslas web site. Most of the buying process is automated and forms/documents are accessible online. Pricing is transparent. I took delivery at the store (instead of home delivery) and except for a minor issue with transfer of funds, everything went smoothly.The service experience is similar to BMW/Audi with 2 exceptions. At a typical dealership, there is usually a drive-in lane where service advisors meet and greet customers and also a seperate shop area. This was not my experience. Rather, it seems that the drive in area IS the shop. Not really a problem, but it doesnt feel quite as organized as other places Ive been.Also, at other premium makes, I have always been offered a courtesy car, even for minor service, but not here. I almost always decline a loaner, but today it would have been nice to have one. I was told none were available.Service was quick, the work performed was as expected, and the waiting area is similar to other dealers, with complimentary water and coffee.Nothing in life is perfect, and there will always be something to complain about for those who are determined to be complainers. Overall, I am thrilled to be a Tesla owner, and happy to be driving 100% electric!

Beware. (Id give zero stars if possible). You cant actually get anyone from management to take seriously the very real issues with service. In fact, they will just tell you that there are no managers. You cant get a call back and you cant actually even get anyone on the phone. They say they communicate by text, but only when they want to. They cant actually order parts or tell you when to expect parts needed. Theyll also tell you that things are working as designed when there are clear defects. I was a believer in Tesla, but now, I understand that they just dont care about servicing vehicles after they are sold.

I would fire 2 to 3 people in this place depending on what there Job description is.Love the car hopefully one day they can build one that will never need to be serviced

You cannot beat a Tesla! You can try....but won’t succeed!

HORRIBLE customer service. No one answers the phone. Theres NO way to speak with anyone unless you physically drive there and get in front of someone.

Never had a problem with anyone that works there but as a tower?That parking lot can be crowded at times.

The car is wonderful. The dealership is awful - you wait at least 20 minutes before being able to get through to anyone, they used contactless pickup as an excuse to provide no customer service. When I came to pick up the car at the scheduled time, there was no car with my name on it, took 15 minutes for someone to bring the car around, no one answering the phones, then the car had no tags on it, not even a temporary one. This is one example, but every touch point with the dealership has been miserable and time-consuming. To summarize, car=awesome, dealership=my goodness, so bad.

Very friendly, helpful staff. No contact test drives. Interesting showroom layout, very minimalist. Sales staff was not pushy or annoying.Most staff were wearing masks correctly.

Drive much much farther to buy a Tesla. First test drive they told us we didn’t have an appointment (we did). Second trip we test drove. Called us the day before taking us off the2020 custom list saying we hadn’t claimed our spot (we were just waiting on them). Then delivery day arrives and the car isn’t here. I was dropped off, was stranded and no one bothered to call me to tell me the car was late.

My nephew loves this place. He wants to be an electronic engineer. Id get one but I couldnt charge my car where I live.

Did they just move into this building?! The interior is not welcoming at all but the not why you go here. You go here for the cars. Even though your service rep is sitting at a fold out table the customer service is impeccable.During covid though I wish they were cleaning the cars after every test drive with something stronger than Windex...

Terrible experience, definitely has changed since we bought our first Tesla in 2016. If I could give negative stars I would!! Live an hour away, dropped off for XM radio problem (3rd time same problem), got a text it was done, go to pick it up and radio is even worse than before. Can’t even get my favorites! Had to call Sirius, all good on their end, literally argued with advisor while Sirius is on the phone telling them it is a car issue and advisor saying it isn’t possible! Miraculously 2 hours later they fixed it, even though I was told over and over again it wasn’t the car!! So frustrating! No manager to talk to and no one answers the phones. Not even an email to voice concerns. I will try Rockville next time because that don’t even care here!!

Came here with my brother for his test drive. Very professional guys who chatted about Tesla with us till we had our fill. No pressure. Cant wait till these cars make it to used market!

Awesome drive

Trash, had me waiting forever and not a good show room the staff didnt even greet me they just walked past me. By far worst t dealership Ive been too.

The people at Tesla we’re the nicest people you can hope to meet. We went in pretty late on a Monday and were still greeted with smiling faces. They answered all of our questions as best they could and even allowed us to test drive the car without having to make an appointment. I highly recommend you go out of your way to work with three people, you really won’t be sorry!

Test drove a Model Y. It was a nice no pressure experience.

I had the pleasure of working with Andy G. He was a very knowledgable and charming sales representative. I love my Tesla! One thing to keep in mind when buying a Tesla is that it is a whole different car buying experience. No one feels like they are dealing with a salesman who is drooling for cash, but Andy specifically was no stress easy to work with.Super kind guy who is happy to help at no rest without a commission. Hes great!

Outstanding service. Obvious great cars. If you’re going here, no know what you’re doing.

Contactless trade in for new model y. Went great.

They make car buying easy. They walk through all the numbers with you to make sure a Tesla is whats best for you. They listen to what you say and suggest things without being pushy.The cars are wonderful. If you havent driven a Tesla before, youre missing out! They also have an extremely low cost of operation due to them being electric cars.The representative that helped me, Jason, was incredibly knowledgeable and I would recommend asking for him. Hell make the process easy for you.

Absolutely terrible service from the delivery staff. I chose a car that was in inventory more than two weeks ago and they had transportation issues in New York and gave my reserved car away to make quarterly delivery numbers. It was supposed to arrive on 6/29 and again on 6/30. Ive spoken to multiple Tesla staff and sent multiple texts and they dont follow up or return phone calls. Im willing to pay cash but starting to consider other EV options. Never experienced such poor customer service. Super frustrating experience.

Horrible horrible service here. I scheduled an upgrade twice. Called to confirm, texted to confirm, absolutely nothing back only to get there twice to be ran in circles. No idea when parts would be there, no response, nothing. Incredibly rude as well. I didnt want to blame tesla just yet and maybe just on that location. I was correct, Wilmington blows them away with responsiveness. I wouldnt even waist my time with Owings mills/baltimore. Take the extra time to go anywhere else. The manager of that location should be ashamed of that operation!!

My Chevy Volt is coming to the end of its lease so I went car shopping. I plan to go fully electric. I have had a great experience with my Volt, a plug in hybrid. In nearly three years, I have put over thirty thousand miles on the car, but only about six thousand of those miles have been on the gasoline engine. All the other miles have been on electricity, and I charge the battery with the solar panels on my roof.The Tesla store is neat and clean. The employee who spoke to me answered all my questions and took me on a test drive where I drove on the highway, country roads, and local streets. The model 3 is comfortable, nicely designed and peppy.

I want one great educational tips

Didnt like the customer service from this dealership.1. No phone number to talk to, kept leaving messages and SMSs, no luck.2. Rescheduled the appointment on their own without any reasons.3. On the rescheduled day reached the service centers, they kept the car for the full day and then in the evening received an SMS that they scheduled appointment on two weeks from todays date. No idea on what this next appointment is for. LOL.4. The main service appointment was for complementary FSD Computer Upgrade and I am being told that they just reset the eMMCU chip and thats it.5. Half the things I told them are faulty, they did not even have it in the service ticket in spite of the road technician coming home a day before and confirming that there are issues and needs diagnosis.So in nutshell I am very uncomfortable handing my car to this service center. Do you expect this service for so called TESLA service.

Amazing experience my Tesla advisor is Amazing.

Picked up my SUV all touchless witch made me feel very safe.

Purchased my model 3 from this location last year and have zero regrets. Smooth buying process. Great employees. Have put 15k on it and it’s an untouchable driving experience. No issues with car so far. Love the updates.

Test drove Model 3. I give the ride 4, steering control 5 stars. I loved the feel of the road, so to speak. Interior was okay but not plush. I give an overall 4 because Tesla doesnt support Android Auto, a must for me. If I ended up not buying one it is primarily the lack of Android Auto, thus, 4 stars

Excellent services the overall experience was worth top notch. Our sales representative was David R. and he worked us through the whole process.

Great service ! Shout out to Nicole for great delivary experience of our Model 3. Must visit !

Easiest car purchase of my life!

Met Tesla Advisor Mr. Leon Bridges who was friendly, attentive, and knowledgeable. Test drove a Model S and it is the best driving experience one can have. Tesla has outdone the industry by leaps and bounds. Now I have to sell everything to get one! Great job Tesla and Leon.

Our test drive was great. Salesman had excellent knowledge of his product. Strongly support Teslas mission and hope to own one some day.

I will provide another star but at the beginning they werent friendly because I wasnt there to buy a Tesla. When they realized that I wasnt a buyer, they were very short with their answers but at the end they provided me the assistance I needed while reminded me at the same time that I have a used car.

The company is growing fast and is encountering all the problems of that growth. But I havent been to a gas station in months!

Its definitely the present and the future in automobiles. I loved it. Stephen took it for a test drive. You didnt feel the car or hear it in the start up. Very nice midsize car. I was in the backseat. Didnt have any trouble getting in or out of it. Very roomy. The salesman wasnt pushy either.

What pleasant experience in shops for, buying, and serving a vehicle. The facility is attractive and clean, the staff pleasant and helpful. If you have the means, stop by for a test drive to see what all the fuss is about- you’ll be pleasantly surprised.

Love this place and love the tesla vehicles too!

Why doesn’t the electric key feature of using phone so rarely work? I am stuck outside the car and anticipate danger when especially I am in and around work. Not cool, Tesla. Especially even after troubleshooting with a couple of your staff.

Very knowledgeable staff.great service.

Was able to test drive model x .. salesman did everything remotely, which was cool..Very customer oriented, will be making a purchase soon.. Thanks Jason Song

Good service, friendly people, amazing vehicles.

Fantastic dealership! Mike is awesome! The best place to purchase a Tesla! The test drive was very through and patient. They are fantastic aboutlet getting to know and understand Tesla and its future. Thank you!