From check-in to the completion of my service the entire experience exceeded my expectations. It was wonderful to see that good customer service still exist. My service manager Michelle Jackson is phenomenal! She went above and beyond to ensure that all of my needs were met. While waiting for my car, I also observed Michelle’s interaction with other patrons and her disposition was always the same, friendly, personable, professional, and helpful. The service department was clean and the staff was professional and friendly. I would highly recommend BMW of Owens Mills.

I had a fantastic car buying experience at this dealership. My salesman Howard was very helpful and knowledgeable, without being pushy at all. The price was great, the staff were great, and the entire process was quick and hassle free. They truly seem to care about their customers! I would definitely recommend buying from them if you are searching for a new car.

I purchased my car, 2020 X1, in July 1, 2020. I called back numerous times and occasions in regards to my title. There I received no response nor call back. Months passed, I again needed Information, extended warranty, same as before. Same course of action with the same outcome. A year later, I have been calling last three days for my purchase’s date documentation, warranty, roadside assistance, BMW connected, and etc with no response, no reply. Here, I’m compelled to share my experience with the public.

The service was pretty good. I took my care for a service appointment and the young man who received my car M550 was quiet but kind and efficient. The service took a little longer than I expected but I wasnt thinking about that once interacting with Iyesha she was knowledgeable and made an extra effort to see if my car was finished. She gave me details, hes finishing the spark plugs and it will be done in 30 minutes. Then when I went to pick up the car, she was very quick with the paperwork. Overall, great customer service!

Mark Johnson provided a great experience and communication as a service advisor. While the tech, Randy was very thorough with his review and explanation of the work needed on my vehicle.

I’m new to the area and needed service for my car. I received impeccable service and was very impressed. Friendly, professional, and prompt. The follow-up and communication were impeccable. Great choice for service.

My salesman Sabir was amazing in locating the exact vehicle I wanted. He respected my choice and didn’t try to force me into another vehicle as many others had. He communicated clearly and honestly. He went out of his way to make sure I was satisfied. I would buy another vehicle from you and refer family and friends.

My experience was truly exceptional! They provided a video of the service agent doing the overall check. They only kept me waiting for a short time. Michele was very nice, cordial and polite.

My service experience was as expected and without complication. I was seen at the appointed time and my car was ready when promised. Work seems to have been done correctly with no need for follow up. Staff were courteous and professional. Would not hesitate to return there the next time service is needed.

Tom was our sales rep and he was amazing. I was most impressed that he was able to get us an appointment within 24 hours. The service was great and I think I much rather this location compared to the others I’ve been to in Towson and Catonsville.

Great people there. if you guys ever need a repair or your car looked at, ask for technician 805. he’s a really good guy. just make sure that they actually give your car to him. they might give it to someone else

I took my car into Owings Mills BMW to find out the reason my engine light was on. After the diagnostic process was completed, Michelle Jackson explained that the issue had to do with the frequency in which I was filling my gas tank. She advised me to drive at least 100 miles between fill-ups. I appreciated the education I received and will use it to avoid having the problem in the future. Thanks Michelle!Michelle Queen

My rep in the service dept is always mark johnson. Mark is always nice and very pleasant. Always willing to go above and beyond to help you. Very knowledgeable.

Great communication and convenient service like no other. Michelle always blows us away with superb service.

BMW of Owings Mills always provides exceptional service. I am extremely pleased. Karen as usual is the best. She worked with me with dedication and patience as I made my decisions. David is also very supportive although he wasn’t my actual sales person. He was very helpful. The service department is always professional and helpful. I appreciate the conversation that they assess the needs of Ava (my car). They have set the bar extremely high!!!

My service rep was beautiful. Very polite and respectful and attentive

My Service was done quickly and professionally. My Service Advisor did a great job keeping me updated.

Accommodating to us as we were an out-of-stare client. Delivered the 840 to us in PA. Supported the sale involving all staff through the General Manager. Thanks to everyone at BMW of Owings Mills. Love the car.

Excellent customer service. Highly pleased with all the staff members. Keep up the great work.

I had been going to one BMW dealership for years, but decided to switch to Owings Mills, as it is much closer to my house. They were super friendly on the phone, great with communication about my appointment, and even nicer in person. Michelle, the service representative, was absolutely amazing. As it turned out a lot of work needed to be done due to an oil leak. Initially it did not seem possible that they would be able to do it over the 4th of July weekend, but Michelle and the mechanics moved mountains, got parts from other dealerships, and Randy, the mechanic, worked late on Friday and early on Saturday to get it back to me in time for a trip. They were so kind about it and they have won both my respect and my business. I highly recommend BMW of Owings Mills!

BMW of Owings Mills is like family. I would not take my X1 anywhere else. Prompt, courteous and professional service every time. They care about my car and me as a customer. I always feel valued.

Very happy with the great customer service that I received at BMW of Owings Mills. Purchasing my vehicle was easy. The sales staff were very knowledgeable.

I brought in beautiful OLD Z3 20 years old. It costs 161.09 and the best money I ever spent on a vehicle. Not only was the job at hand taken seriously, they could easily back up their critical assessments with fact. Sadly as beautiful a car and oh what a BMR she was at least driven hard and enjoyed in her life!.So be it.BMW of Owings Mills saved me from close to$7,000.00 worth of headache. Pre-Sale InspectionAnd, oh one more thing... if youre thinking this? They had ZERO Inventory, so no sale even if they wanted! Yes in integrity. Thank youSheelah

Always stellar service and always greeted by name and with a smile!! I enjoy working with ask the staff at BMW of Owings Mills and Michelle Jackson is one classy lady and always takes care of me and my needs!!

New owner of used BMW. Staff assisted in establishing service account and discussed options to save me money and to get the service need. Excellent customer service. Look forward to using service again. Thank you

First time about 1.5 years ago my car robbed lost keys, ordered key Saturday, keys returned, called 10 am Monday was told keys are not able to be stopped . COST 1000.00. THE KID REFUSED TO EVEN TRY TO STOP ORDER OBVIOUSLY NOT EVEN PROCESSED.First time since that incidence. Made appointment was told 2 hours, went to lunch came back waited 4 hours given car nothing was fixed. Problem is they changed server for Nav, 2017 Suv X not compatible, they told me bring it back Monday, just called still have Car not fixed I have no car and no loaner. I will never spend a dime with BMW AGAIN. On top of that service department closed and no one called to tell me I will not have a car tomorrow.

Today I made an offer on a car that was to be delivered in a few days, hammered out the price, bu then the sales manager insisted I had to buy these accessories -wheels locks, $299, nitrogen-$99.95, ECP ceramic coating $1495. I said no to the accessories, so the sales manager retracted the offer! First time at this place-never again. I filed complaint with BMW NA. Ill followup with their action. Zero stars.

I had a great experience. I brought a difficult problem that another dealership failed to solve and bmw of Owings mills took the time to reach out to bmw and fix the problem. I felt like Michelle was definitely interested in helping me and she kept me up to date with everything that was happening as the problem was addressed. I am very happy with the outcome. Also the bmw geniuses at the dealership were very helpful. Will be back with any issues in the future and will never go to the other big bmw dealership in Baltimore again. Very helpful, great communication, went the extra mile to help me.

Eric Lowery was the best salesman you could ever ask for. He took really good care of me through my whole process. Everyone on their staff at the dealership was so nice and friendly. If you want to buy a car with awesome customer service and feel at home go see BMW of owings mills and See Eric he’s your man for sure... I recommend them to all and everyone they were great to me and I’m thankful to have such a blessed experience there.

Horrible experience from Tom Wolfe, Marshall Service Director and Iram General Manager.Iram was by far the worst. He was very rude unprofessional and tried to blame the insurance company for his employees mistakes.My car was left with cigarettes, ashes, trash, a lighter, food bags and cups inside and Iram and Marshall tried to blame it on my insurance company tow driver.He offered to detail my car only.I was told by multiple employees that overpaid for my services and nothing was done.Unprofessional employeesThe classless and egregious management teamA place of crooks lies, and theft

Salesman was great. Closing was a hassle. Acquiring info on the vehicle was difficult. Need to accommodate clients who utilize apple products

Scheduled my first service. Very easy to schedule my appointment. Quality service from Michelle my BMW representative . She kept me informed through out the appointment. Explained what I will need. Thank you for professional service.

Please be careful bringing your vehicle here for service. They will over charge you and the customer service is terrible. If you get a service tech name Mark you should immediately ask for another tech. I was told I needed to pay $1700 plus because my starter needed replacement. I had my vehicle looked at by another mechanic and found out that My started worked perfectly. I will never recommend the service at this dealership

Advisor and tech were great. Got what I need done quickly with no hassles. Thank you guys!

Salesman David Brown was very knowledgeable and professional. It was a pleasure working with him!Financing and signing of documents was hassle-free.Overall, a very positive experience!

Excellent service. Owings Mills BMW picked up my car, fixed it and dropped it back off to me at the time they said they would. Thank you for the great service.

Everyone was very friendly and Stefan took great care of me! The whole experience was seamless! Thank you!

Matt was great and the closer I forgot his name was awesome.Great team.

BMW OWINGS MILLS provided A+ service and I highly recommend.

Service was very fast and service staff was very professional and courteous.

I really would like to give BMW Owings Mills 5 stars, HOWEVER. Following my husband’s test drive, I noticed a Royal Farms in walking distance. While the saleswoman KAREN continued to show him vehicles, I stepped away to the Royal Farms. While I was gone KAREN told my husband I walked away because I was Jealous and didn’t want him to have the SUV. Mind you I took him there. This caused a major verbal altercation between my husband and I later. Now we are separated. KAREN crossed professional boundaries and is more than willing to cross many more lines for a sale. I strongly recommend staying away from KAREN. I would recommend a totally different BMW dealership. Or at least stay away from KAREN the home wrecker.

The sales representative was excellent And so was the sales manager. They got me the right car at the right price with a great trading amount for my car.

BMW Owings Mills is our go-to for car repair. Mark, in service, keep us updated all the way. Super easy to drop off & pick up.

Always a great experience when I have my car service .

I Drove 130 miles to this dealership to get my car and it was worth driving every mile. Ask for Rodney Berry. A true gentleman. I highly recommend this place.

My first experience was a excellent one with BMW Owings Mills. My service advisor Michelle was great. She worked with my warranty company to get my service done in a timely and orderly manner. Michell kept me in the loop of all events. Will be going back.

The service was very efficient from when I drove in, to when the courtesy car drove me home, to when they called to tell me everything was complete.

Went in to take advantage of the bmw ultimate oil service plan. I called to make sure my car was eligible and was told it was. I went in and asked the service advisor if my car was again eligible and was told it was. I went ahead with the service and after the oil change was done, I was told my vehicle wasnt eligible and not given a reason why. Instead of paying $199 for the 3 year oil change service I was asked to pay $180 for a one time oil change. Bait and switch tactic done by dealership. After I paid and drove off with my car the TPMS light came on because the technician did not reset my tpms and I had to drive back for them to check the system only to tell me it was a simple reset.

Always treated with kindness and respect. Great staffers!

Service was okay. I had an UNexpected issue with radiator FANs? Or flaps? I did not plan to go but they were able to accommodate me as the light went on in my vehicle and I was concerned.

As on previous visits, I experienced friendly, efficient, personalized service. I’ve enjoyed going to this dealership for my vehicle needs over the years.

Outstanding!! Northwest BMW is a Top Notch dealership with an excellent team that truly care about their customers. My client advisor (George Johnson) and his manager (Sam Master) made this my best car buying experience to date!Having never stepped foot in this dealership before, I drove over 8hrs. one way from SC to buy my vehicle from them. They went out of their way to help me via phone and sent me pictures & information about a specific vehicle that I tracked down online at their dealership. The vehicle was better than described and then some!Also, Frank DiBlasi in finance, hes the best!! What a great conversation we had. Hes so honest and genuine, I almost forgot I was buying a car and didnt want to leave his office. Whens the last time you had an experience like that??Everyone was friendly, genuine, honest and never pushy or arrogant. What a terrific car buying experience and what a fantastic team. A++

Thanks for all your prompt help and service Lyesha!

Awesome experience at this service center. I left feeling taken care of instead of taken advantage of. Michele was awesome! 💯💯💯

Started the communication with Howard and met up with Dustin in person. Overall, we had a positive experience and ended up buying the car we wanted at a good value. Daniel from financing made the process easy. David was fabulous and helped us learn about the car and went above and beyond to provide excellent customer service.

Was able to fit me in same day and took care of the problem. Great service!

Great Experience. The BMW of Owings Mills provided me with top tier customer service. I did purchase a new vehicle!

Unfortunately my experience at BMW of Owings Mills was NOT exceptional. The staff, were great, no issues, very professional. However, I requested a loaner vehicle to be available days in advance, and it wasnt available. I was offered a shuttle, but that service was insufficient for the things I planned to do counting on a loaner. I had to cancel and reschedule several appts to accommodate an issue in your loaner availability process, that should not be leveraged on the customer. I have serviced my car in Silver spring in the past and they have never had this issue and even offered a 0 mile car when a similar issue happened. Again, the issue was not the staff, they are simply limited by the process levied on them. For this reason, I will not be returning to Owings Mills for service in the future. I recommend you find better resolutions for loaner unavailability, a shuttle isnt enough. Thank you!

I went for servicing problem with co-driver door not working. After dropping the car, I was told that both of the front doors are not working which I am 100% sure that it was working before I dropped there!

They were professional and honest. The process was easy.

I was not planning on buying a new car until the end of the year. My salesman made me feel like family, he wasn’t pushy . Mr. E Lowery was very knowledgeable in getting my the financing that I wanted, so how could I not buy now. This is my 2nd BMW from Owings Mills and with service like this, it won’t be the last. The X6 was my dream car, and E.Lowery made it a reality!! Thank you BMW of Owings Mills!!!!!

BMW of Owing Mills Service department is the best ever. I was in and out quickly. They addressed all my questions and couldn’t have been more professional and efficient. I purchased my BMW there. Even though there are two other dealers closer to my house I think it’s worth the drive to use this dealer for all my BMW needs.

I was pleased with my service. They checked my brakes, and gave me a courtesy ride to and from home.

Excellent no hassle customer service. Very knowledgeable, fun to interact with, and fast!

Easy to schedule an appointment to bring you car in, plenty of available times. Staff is very friendly and attentive as soon as you pull in. They are all smiling and very courteous.I brought my car in due to an engine issue, stalling, but they couldn’t find anything after intensive testing. I’ll bring it back here again when the issue gets worst

Great place to buy a new BMW!! Efficient and very Friendly Staff!

Great sales team, explanation of the cars features, fast and hassle free.

It started out exceeding my expectations. The customer service, the professional environment, the text updates-I was very impressed with the video showing what needed to be done to fix my car. The person spoke slowly and explained everything. From there, I have issues. There was no original footage to show the damage that was done to the trunk of my car before it was taken to the body shop-I had to rely on the word of the company that did the damage (very bad business), I had to call on the scheduled day that my car was supposed to be ready to find out that there was damage done by BMW and they needed to keep the car to complete this task, I had to ask for a loaner-it was not at the beginning of the conversation as a way to mitigate what had happened, I was told that I would get 10% off of my bill-which did get done, but it was not on the original bill given to me to pay-and had I not said anything, it would have gone through without what was promised. The employees are very professional, very calm, and they listen. This may have been an outlier and the perfect storm. I will not say that it is a bad place over this one experience. I work in healthcare as a leader, and some days you rule the world and your area is great; the next day your team did not perform well and youre on the it list for awhile.

Setting up this appointment was easy. My car had notified them of needed oil change; an email was sent; I set up the appointment. Appointment went seamlessly. I waited for the car and it was done within an hour. They washed my car and it looks brand new again. Overall a very pleasant experience.

I bought my first ever BMW at BMW of owings mills and could not have asked for a better experience. Rob and Imran were so so patient with me and helped me find the perfect car for me for the best deal. I could not be more pleased with the car and my experience.

I loved working with Karen and Dustin and the rest of the gang!

BMW of Owning Mills was a pleasure to work with for the leasing of my new vehicle. I leased a BMW X4 M that was custom built in early October 2020 and the process to receive that vehicle was more seamless than any other dealership and BMW location I’ve worked with in the past. Throughout the duration of procuring my X4 M and finalizing my lease, I received the opportunity to work with Ed Han (Sales Manager) and Jesse Malone (Client Advisor). I can say in confidence that I will be returning to the BMW of Owning Mills dealership to work with these gentlemen for any future business and transactions that I intend to conduct with BMW. Thank you so much to the BMW of Owning Mills dealership for an awesome and smooth process for leasing my new X4 M! Highly recommend this location.- S.R

This dealership is amazing. Very friendly and courteous staff. I dealt with Stefan and he. took care of my needs. I was not disappointed. I will not hesitate to recommend this dealership for future services.

My experience was TRULY EXCEPTIONAL! I really want to thank Mark for his frequent updates, answering my inquiries quickly and completed service in good time.I really appreciated receiving an email with details of the problems, recommended repairs with pricing in advance over the weekendI Highly recommend Mark and BMW of Owings Mills

Karen Anderson was amazing, she and the staff at the dealership took care of me from start to finish to make for a great experience.I would definitely recommend Owings Mills BMW, wide selection and great staff.

Best customer service ever! Friendly knowledgeable staff.

Excellent!!I purchased a certified 2020 X5 from this dealership and although our experience on the day of purchase was average. We reached out to the dealership for a few small follow up issues and thats when our average experience changed to amazing. The sales manager David Hess not only took care of the issues but went above and beyond to ensure we were fully satisfied with our purchase.I drove 2.5 hrs from Philly to purchase the SUV and couldn’t be happier that we did! I would highly recommend this dealership, especially David. He certainly won us as future clients.We have to go back for one pending issue and will post my update after that too!

Karen was awesome. She fought for me to get the best deal. Now Im a proud owner of my 7501. I call it Knight Rider. Cant say enough about the way I was treated. Like a valued customer...

Had minor hiccup at the beginning, but dealership willing to work it out.

Hi Michelle, thank you 🙏🏾 once again for taking great care of us concerning our BMW vehicle needs. As always, our experience with you and the rest of the BMW Owings Mills family is TRULY EXCEPTIONAL! We cannot thank you 🙏🏾 and Mark et al enough for always being there for us! Its exciting to have our M3 serviced by the best and we will see you soon for scheduled service to our X5. Have a dandy day!😇🙏🏾😷🇺🇸🚗

I had a great experience dropping off my car for a state inspection. My car was returned washed and vacuumed. The receipt was emailed and my keys were returned to my hand. I will definitely return for services because I liked the customer service from the agent at the desk. The car was not dried when returned, but perhaps they wanted to get it back to us quickly.

By far the best experience I have had with a purchase. I was an out of state buyer, completed parts of the paper work online and the rest when I came to pickup although they were kind enough to facilitate shipping if I wanted that option. Excellent service with no hassle and great people all throughoutthe process, from sales rep through tech guys

I can’t say enough about how positive my experience was at this dealership. My client advisor Rob was amazing in helping me figure out what I wanted. Originally I had custom built a vehicle online with the intent to order on-site. After about an hour of discussion and him taking the time to get to know me and what I was actually looking for, I walked away with a beautiful brand new X4 M40i! That model wasn’t even in my list of ones to look at but thanks to Rob and his genuine desire to find something that actually fit what I was looking for, it turned out perfectly.Hats off to Rob and the entire team at Owings Mills BMW—everyone was an absolute joy to interact with. Now being a PA resident, I’ll look no further than this dealership to continue my BMW journey for years to come.

Just picked up my new X5 hybrid SUV. Robert was great. The vehicle was supposed to be ready in 2 months and they had it ready for me in just 40 days. He made the build easy to understand and helped me pick out every detail that I wanted. Great service. I highly recommend.

I’ve been using BMW of Owings Mills since1997 when it was Northwest BMW. The service was and is still impeccable, knowledgeable and courteous.

The people are fantastic to deal with. I appreciate manners and kindness and truthful communication. I felt this from all i spoke with. I may not be the person to drive a bmw. Repairs are to expensive for me but thats no one elses fault but my own. But i love driving a BMW and how they handle. Expense is the only reason i didnt give the fifth star. The staff gets five stars tho. Thank you

My experience at the BMW dealership at Owings Mill was great! Greg found us the perfect deal to match the car I wanted. Karen customer service and hospitality was AMAZING! Deonte took his time with getting me set up in the car and app. Everyone I’ve came in contact with provided A1 customer service. They made me feel very comfortable with no pressure attached.

We took our car in for a recall repair. Tech who greeted us was extremely nice and helpful. A video review of the car was done and sent to us. We called to ask for an explanation but had to leave a message. No one called us back. We received a message later in the day the car was ready. No one ever explained the work that was noted in the video or called us back. They washed the car and returned it to us nicely clean. I wish the service department folks worked as efficiently as the repair techs. Was considering trading our BMW for a new or newer one, but it won’t be at BMW Owings Mills.

Wonderful experience! Robert was perfect salesman. Showed us around without being pushy. Went there just to look and he seemed fine with that. Only when the right car was sitting there needing a deal to work for us, he made it work. The rest of the process was smooth and they stuck to the deal. Never tried to sneak in anything else. Great delivery experience as well.

Staff is always friendly and accommodating.

This service visit was such a wonderful experience! Their assessment of my car was thorough and honest. They provided me with a video showing where the issues were with my car and explained in more detail when questioned. This is definitely the best BMW dealership in the area! Thanks Mark for such a great job!

After bringing my car for the first time to the Owings Mills location I was astonish of the excellent customer service from the beginning to the end I am thinking about seriously buying a brand new BMW my sales person‘s name was Mark.

Both Robert and David were extremely helpful and generous with the deal plus trade-in evaluation of my X3. Great location for test driving your BMW. I highly recommend this dealership.

I drove all the way from NYC to Baltimore to pick up my new BMW M 4! My experience was awesome all the way around! Everyone at the dealership was awesome especially David L! Highly recommend the people and the dealership at Owings BMW!5 stars all the way!Thanks 😊

Always received great service and advice from the folks at BMW Owings Mills when bringing in my e46 M3, and continue to receive that same service with my 435xi. Great facility and employees.

The saleman (Robert Regino) was very knowledgeable and was very professional about the vehicle functions and control and answer all question and the staff was very professional as well made me feel very comfortable with my purchase 💯

Outstanding customer service, specially, the sales Manager, Dustin, was on top of every need, making sure that all concerns, questions, were addressed properly, everybody in the dealership were very accomodating, felt welcome since i first stepped into the door, they work with you as a customer not as another profitable number, in order to make the best recomendations and deals possible.I Highly recommend this dealership if you are in the lookout for the real Driving experience!

My experience was a positive one. All issues resolved.

Ahmed was great, it was an efficient and quick visit. The waiting room was very accommodating, great vending machine selection.

Great savings. Great buy.