The best experience ever with Verizon! They talked me out of a phone I didnt need and talked me into one that better serves my needs. Just a 10 out of 10!

Stopped by Verizon and they gladly put my Zagg Screen Protector on for me.

The guy who was helping me did really seem to want to work on my phone or my problem. I was pretty disappointed.

We want to say how impressed we are with the staff that was there today. They made our trip easy AND took care of an unruly customer with expertise.

They want you to make an appointment but you cant just call the store. I was told by the corporate people I had to go to a corporate store I get there one of them tells me they can help me one of them tells me after an hour they cant. Finally get back to the first person after they were in the back room for over 30 minutes for them to take 30 minutes returning my devices. Glad Im not with Verizon any more.

Verizon help me very much I needed a SIMs card my phone was stuck on 3G the manager the Verizon store in Paducah Kentucky was extremely polite so is that the other employees they looked out for me and I wouldvery very much recommend them thank you

Rikki is the bomb.com of all the Verizon solution specialists I have dealt with. Well worth wait.

I pay too much to such poor customer service. Been waiting over an hour for a SIM card. A 2 minute SIM card. I waited outside in my vehicle so I didn’t have to be next to people and I swear they bypassed me.

Trying put my daughters iWatch back on our plan.

One star, Because no stars or a half a star arent available. Verizon was supposed to have a new phone ready to be picked up for my Dad, whos on a Towboat. Account is in perfect standing according to CSR who was supposed to make the arrangements, so it would be charged to the account. He didnt do his job, the staff at the store were nonchalant and uncaring of the situation. Weve been customers since the bag phone (towboat dad) but they dont care as long as they are getting paid. My next call is AT&T

I ordered a phone from the website inwhich they dont except orders from online but... That was the only shipping option.. Now someone has my $800 phone and nobody has answers

Went back today issues not very helpful at store manager has an attitude said they dont resolve technical issues at the store anymore contact the technical department which I did and they were very helpful the man I spoke with was Pete but these people that work at the store they need to find new jobs the sales goal that took care of me originally was good but there were issues and we needed them resolved and the manager was not very helpful

This Verizon was rude and unprepared. There were only two people working on a Saturday and only one customer could go in the huge store and I quote, Have to make a decision for the whole family.I understand there is a pandemic but its a large store that you could fit at least 7 social distancing (and masked) people in there. We are not coming back here again.Please stay safe!

We visited the store to purchase a new phone. After watching people walk in we went to the door and were stopped and asked what we needed. I told the man I was looking for a new phone and asked if they had the one I wanted to look at. He told me he couldn’t discuss their stock and told me I could order it online and pick it up. We really didn’t know what to say I felt he was extremely rude. As we walked to our car a lady got out of her car and walked right in. This is not the first time we have been treated rudely at this store but it will be the last.

The man who helped us, was spot on. He gave us the advice we needed that was pertinent to us.

Staff were fast and straight to the point they helped me out big time 👌🏼

This place is no good and my lawyer will be here they are scam they will tell you one thing and then once your bill is up that they said it wont be there where my bill should be max 150 it is now close to 300 I came told them at first nice then they told me right away Im a lier not in those words but still they said they went over the whole thing when they did not.so I want to give this place a negative 1 star the lady I dealt with is not truthful about anything be aware of this place

This place is a joke. management is a joke Comcast has better customer service and they are the worst rated customer service people in the world.

I went to this same store about six years ago and soon left with no purchase because the staff was very rude. I said I would never go back again! Well, my son was needing a new phone quite urgently and didn’t want to wait for shipping to get a new phone. So, I went back to the store because I figured it the same staff couldn’t still be there. Actually called first and spoke to manager who answered several questions I had before I completely decided to try the store. She was so helpful and friendly. As soon as I entered, I was greeted by David (I believe) and he immediately began to help me out. He had a customer who returned from earlier that needed help and turned me over to a sweet young lady. Within thirty minutes, I had purchased my son’s new phone. It was set up and ready to go! The employees were helpful, and very courteous! The kind of employees Verizon should be proud of! Thanks for great Customer Service!

Alicia was the best help anyone could ask for....

Always a good experience, but this store is really busy! Plan on a wait but the sales associate will take a lot of time assisting you if needed. A payment kiosk is available in the back of the store and they keep a good selection of phones in stock. Four or five sales people are working at a time to assist customers.

Extremely busy store. But they got few good customer service agents. David is The Best on them. He is only will not guide you for his pocket. He will clear your choice and need then proceed. Extremely friendly. I will come to the store for anything. I promise if you get David you go home with smile.

While I do like the salespeople no one in the store took my sales seriously and they did not appear eager to show me phones that are normally on display that are hidden during their remodel. I felt expected to know which phone I wanted without seeing it. Lone oak rd handled my sale instead.

This store has always been in the worst location it could be. Its always packed with people and not enough employees to deal with them. I got what I needed finally. I had better luck talking to an agent on the phone later that day when I had to cancel the order I had placed.

Top notch customer service and very well informed team. No wait on a busy afternoon and was taken care of quickly and left feeling great! Definitely recommend!

Customer service at Verizon is exceptional. Positively exceptional.

I have been with Verizon for more than a decade I have had more good customer service than bad. I highly recommend their service and company. Just wish the did more customer appreciation for the years you are with them loyalty counts.

I had an appointment with them got there and when I said bill they wouldnt let me say anything kept referring to 611. When 611 was the one who set my bill up with them. Wouldnt help me at all

Very professional and friendly.

Great customer service. Just having to wait is reason for giving 4 stars.

Purchased a phone for my wife. Outstanding service. Just wish it wasnt so expensive.

Aattika was great!! Super knowledgeable, quick and proficient! She diserves to be manager! Or at least a raise, she is great! I walked in there right before closing time (expecting not to get anywhere) but no, she figured it out and hooked me up!She is definitely my go-to girl from now on, I will drive the 40min to get to her instead of the Verizon in my town.

I was pleased with their helpful and friendly service with this disgruntled person.

Horrible customer service. Employees are rude and seem to have things better to do than help me their current customer. Even the manager was rude and seemed put out when I was asking questions about phones. Sorry I don’t sell them and don’t know what’s good or bad, he should have since he is in the business of selling phones and phone service. I switched to att due to the customer service and employees treatment. Att GREATES YOU A TDOOR AMD TAKES AS MUCH TIME TO HELP YOU AND ANSWER QUESTIONS!!!

The male store employee was not very professional nor customer friendly. He was very uncertain of himself, but unwilling to connect me with the store manager. Another female employee also became defensive when asked a question that she could not answer. After finally getting through to the manager, he was able to answer my question, but it was definitely not what I was told by Verizon customer care on the phone. I would suggest trying another area store first before going here.

Hannah gave me excellent service at the Verizon store at the Ky Oaks Mall, Paducah. I am a very satisfied customer. Thanks again Hannah!

Everyone here today was amazing! John helped me, and he did great. Very helpful, fast, and friendly!

Terrible

Great service !!! Kerya? (Sp)

Quickest way to get questions answered re any phone, upgrade, etc. They have always been friendly.

Stood in the store yesterday for 45 mins. Didnt get offered any help by any associate and Im looking to upgrade. I even asked for help and got told that some one would be with me in a minute. Finally got fed up and walked out. I think Ill be switching to AT&t

I took an elderly friend, with a walker, to this store to buy a new phone because her phone will not stay charged. The young lady working would not allow my friend to use the stores restroom. The worker instead took us outside and pointed towards Mc Callisters Deli two parking lots and many steps away. No thank you. What sort of business insists an elderly person with a walker walk so far to use the restroom? We will take our business elsewhere. I give this place a zero but have have give one star to post.

When you buy accessories from this place and they tell you if you have problems with them to just one back in and they will take care of you it is a bold face lie please dont listen to them no matter what they tell you order on line and see tons of money

The best cell service of all the carriers, even though theyre more expensive you do get what you pay for. They no longer require 2 year contracts but your phone has to be paid for on your monthly phone bill so youre still basically stuck with them for even longer than 2 years unless you have the money to pay your phone off. I do like that they allow you to make payments on your phone though because with the high cost of the good phones most people cant afford to just buy them outright. We had an issue with a phone and it was still under warranty so it didnt cost us a thing to replace it. Any time Ive had an issue with my phone theyve helped me and always went above and beyond to ensure my happiness with their services. I have the Moto Z Droid with the unbreakable screen and I love it. The only issue is that the turbo charger that comes with the phone does stop working for absolutely no reason. Ive had two of them stop working and when I went in last time to get it replaced I was told they didnt have any. They couldnt help me so Ive been forced to purchase type C chargers from Amazon and they just arent as good as the turbo charger that originally came with the phone. The agent told me to contact Motorola personally and complain, but I dont feel that with how much this phone costs and with a monthly phone bill over $300 the least they could do is replace the charger that should go with my phone.

Very frustrating to say the least. Its getting where the place I bought my phone .the company that my service is through cant service my needs. We cant do this in the store. We cant do that in the store now. Yesterday was the worst.I was hearing the same thing through the store. Cant never could do anything . They keep this up and the only thing they will be able to do is lock the doors.

Very helpful solving a phone issues.

Long wait but good service.

Went to get upgrades in November. Went with LG specifically for the 200 dollar rebate. Halfway through our transaction, salesmans buddy came in and wanted something. Salesman didnt tell us that we had to send in for rebate nor did he give even us our receipts for our phones. We couldnt have sent it in anyway had we known. Now we are out 400 dollars. Stay away from this store.

Great Store. Awesome Associates. Always a Great Experience!!!

John Stevens is a great guy and always happy to help. Abby is also a really kind person and always energetic.

I had an issue with my cell phones and they resolved it. Very helpful.

They are so patient and personable here! 😊

Custimer service at this location sucks, but when you want Verizon you just have to deal with it. There are a few employees that seem to care; however, most act like you are bothering them.

Very helpful and friendly. 100% more professional than my hometown Murray store.

The Store Mama was amazing and helped me with the product I was needing immediately. He even brought more than one option to choose from!

They are very helpful and they even got me a good deal on a tablet on October 29th of 2017 an it was even on sale an they set me up on payment plans on it I really appreciate there help

Helpful staff and awesome selectionof phones,devices and accessories!

Was helped right away, quite a few CSRs waiting around to help someone. Not really keen nor knowledgeable on prepay phones like mine and the unique problems I was having. Still, they tried to help as much as they could and didnt use it as an excuse to try to sell me a newer phone.

They were incredibly helpful, and the customer service was fantastic.

Received wonderful service. When I returned w a problem they resolved the issue. The manager, Tori, ROCKS!

Raquel was very helpful with setting up my new phone.

Best telephone service expecially while in Illinois.

So helpful and very nice

Great service and people!Thanks so much!

Quick and easy service today

They are always nice and very helpful.

Was great very helpful

Bought a a new new phone great service

Workers were very helpful and personable. Only downfall, they were very busy on a Friday night.

Went there with a problem I told them what it was doingdid a great job fixing it till I got home it happened again

Super clean and great service!

Quickly helped me resolve the issue I had with a bit of a confounding situation to make it more complex.

Helpful staff

Very polite, fast an friendly.

I went to this store to upgrade my phone. I met with David, who had my phone ready. David quickly processed my transaction. I asked David about the pricing on my new phone. David assured me that the discounted price that I had observed on the Verizon wireless website was accurate and that I would start seeing a bill credit in one to two billing cycles. Everything seemed perfect. Two days later I received my monthly bill. I noticed a charge for $13 for total mobile protection. I called customer service to inquire. Well it turns out that David had signed me up for this $13/month phone protection plan. Ive never had a phone protection plan and he never mentioned it during our short time together. I then inquired about the pricing of the phone. The customer service representative tells me that the discounted price only applies to new lines of service. Well it seems as if David forgot to mention that. All of my concerns were taken care of by customer service representative Shameka. Shameka, thank you for taking care of your customers! David, you should be embarrassed that you approach your career in this manner. Sales representatives get a bad name for themselves because of people like you taking advantage of the average consumer that puts their trust in you. Fortunately, this educated consumer caught this shady salesmanship before I paid a bunch of money for a service that I didnt want. I received an email from Davids supervisor, Travis Patrick Drake, after a bad review on a survey. Travis states in his email that he attempted to call me in reference to my survey response. I had no missed calls on my call log. I responded to Traviss email and informed him that I did not receive a phone call. Travis responds and says that he attempted to call my number one time and the call went straight to voicemail. However, Travis did not leave a voicemail to verify that he had called. My phone is never turned off and if the call went to voicemail, then it must have been an issue with the cellular service; no surprise if that was the case. I guess Travis considers one attempt at reaching out to a dissatisfied customer quality customer service. Buyer be aware. If you decide to go to this store to make a purchase, please do some homework on your own and monitor your bill closely. Its unfortunate that there are people like David in this world that would be dishonest and take advantage of someone, but its a reality. There are plenty of other ways to make a living in this world besides taking advantage of people.

Always timely and informative friendly service.

Nice employees. Great smartphone selections.

When you can finally get waited on, the service is excellent. But dont go here if youre in a hurry.

Bought 3 faulty jbl blue tooth speakers and they wont even connect . I went back on 3 separate occasions to resolve the issue and got nothing but run around, then I was told they cant do nothing cuz they dont know how!!! I cant say much for a company who cant back up there faulty products, or that dont have proper knowledge of there products. Go to anywhere but here! Im stuck with 300 dollar loss!

Poor service. 24 hrs after we got the phone it locked up. The do some reset and it wants the Google password and its not working. They try telling me the only way to make it work is spend 200 bucks for an insurance claim. Argued with them a wile. Went home and called customer services and they said that wouldnt work any way. Guy talked me through some stuff and ended up giving me the number to Samsung to unlock it. Just call teck support dont go back to these people. Its a rip off

Friendly service. They helped me with everything.

Always friendly and helpful.

Very helpful and quick.

Terrible Experience by Billy Lampley the manager!

When you walk in Stor they make you sing in and say they will be with us in 15 minutes but from past few time lve been there they always take 40 to 45 minutes their castomber service is not helpful at allNo service always to busy not enough employees

Went in there whit a problem whit my s3 this nice lady LAURA took care of the pronblem in no time, thankz LAURA people like u make happy custemers :)

Helpful staff, company Verizon store, well stocked

Only had to wait a few minutes. Rep was very helpful!

Very quick and friendly

Very nice people, helpful. Go for it.

Very helpful staff!

Poor selection on Samsung galaxy note 9 cases.

Because they are great.

Friendly and efficient!

Great customer service and support

Good customer service

Iowa very helpful

Very helpful and it is appreciated

Friendly and helpful.

Long waits, staff not very knowledgeable.