Went right in and was helped, no problems whatsoever.Joshua Amos did a excellent job, very knowledgeable and experienced. He went over my old phone and transferred everything from it to the new phone. He was very patient and informative.Fantastic job dude

Our rep. Cory was friendly and professional . He was a pleasure to work with as are the other reps from that store location. We have always had the best service from that store. All of the reps have been amazing to work with and have always been helpful to us and to each other. They have always shown their willingness to work as a team for every visit we have had.

I have been meaning to post this review for months, so I hope these two employees are still at the Paducah Hinkleville Rd.store. Sales employee Laura and her manager, Mr. Thomas, are fantastic representatives for AT&T. They helped me upgrade my older iPhone and spent the time looking at my account with all our devices to make sure I got the best priced plan for my needs. It was obvious they werent out just to push any sale on me that was being offered, because my current plan turned out to be the best priced one for me. Those are the types of sales people you want to deal with. They were great! Thank you Laura and Mr. Thomas!

I was very well satisfied with my service today. William helped me. He was courteous, funny, very well educated on my issues and solved all my problems in a timely manner. Ive always enjoyed this store and its employees.

Short wait time and great help.. knew what she was doing and fixed it fast

Had Elizabeth help me today. Awesome service. I’m already a customer but wanted to change phones and do a couple of other things to consolidate. She had great suggestions and went over my bill like no one before. Found a military/veterans discount I wasn’t using as well. Who knew a visit to a phone store could be pleasant. Even enjoyable. Thanks!

Love the deal I got on my new cell phone and the guys working there are tops.

Our experience at At&T was very good. The young man met us at the door and handled our issue in a timely manner. He was so helpful and knowledgeable. I was very impressed with his attitude and kindness towards us!

I really hate to give it 1 star because William is great with phones and personality with customers. The issue I have is that you sign up at the door and wait, like 40 to 45 minutes. Then as they are disinfecting the table and you stand up a person walks in and they take them before you... why? The excuse is that the other person made an appointment time. Im sorry that my free time was only made available due to rain. I didnt schedule the rain that made time for us to go and purchase a new phone. After thisll experience and waiting another 10 minutes we left. We went to the not really an att store on the south side. We were able to walk in and purchase the phone in less time than we wasted at this location. Between me and my father that was witg me, we have 7 phones through att... you can do better!

There were only 4 customers in the store. We were told there was one ahead of us, we were sitting for 20 minutes and watched 4 employees come in and 3 were standing I the middle of the store just chatting! I finally got up and asked how much longer, the lady said that they were ALL still busy! We walked out... Seriously get better customer service!!!

Our service was fast and friendly. Elizabeth was very knowledgeable and helpful, and we were extremely happy with the outcome of our visit.

I love my new phone and they let me keep my number. The man who helped me was very good at getting my new phone up and running. And he stayed right in the price range I could afford. Ive refered 2 friends to them

We were very pleased with our experience at ATT in Paducah, KY. The employees were pleasant and personable! Our wait time was minimal, and we soon met Elizabeth! She was kind, knowledgeable, and set us up with all we needed. I am very appreciate of her for making this visit easy with our phone and watch situations! We will be seeing her again when time to upgrade!

We had the pleasure of having the best customer service today! Elizabeth Gray was able to remove a “ghost” from our account. We got our upgrade to the 12 pro along with 2 Apple Watch! She was has the connection if you ever need help ask for her!

I had a great experience with this at&t store and their staff is very nice and helpful. Derric was a tremendous help, he helped me with all my needs and questions about my phone plan and upgrade.

Josh provided excellent service!! Management involved also provided great help! Totally recommend!

My boyfriend and I had the pleasure of working with Nick and Laura. They were personable, professional, and took their time with us today. We didnt feel like just another number, and they treated us like friends. I thoroughly enjoyed my time there today and look forward to my next visit.

The sales rep William was knowledgeable, courteous, and attentive. Overall, we had a great experience. I highly recommend making an appointment time, too. That was helpful!

Derric was so helpful and patient with my mother and I while helping upgrade Moms phone. He was very helpful, answered questions, and it is very appreciated! It made the upgrade experience so much easier!

Stopped into the Hinckleville Road AT & T store in Paducah with an issue. Derric greeted us and had the issue resolved in 2 minutes and then we checked on adding my moms line…. We ended up buying a new phone and adding the line. Derric went above and beyond in helping expedite the process. Even transferring all my moms contacts by hand! He was the most helpful and kind representative I’ve ever encountered! He should run the place and train all sales reps! I went to Paducah because you don’t get that kind of service in Southern Illinois stores!☹️

I dont really like going in these stores there very uninviting in my opinion. I was there 2hrs and they didnt Solve the problem 🥴

Horrible customer service!! We went to upgrade our phones and the customer rep there couldnt tell me anything about the I phone we were interested in. He literally told me They dont teach us about the product, only how to sell it. He went in the back to get the info for us and took so long we had to make another appointment for the next day. We arrived the following day on time for our appointment and we were told we had to wait; our customer rep was busy and nobody else could take us. Ok, so we wait... and wait... and wait. Half an hour later (and after several other customers leave) we go back in to find that our rep went to lunch and wed have to wait for another rep to become available. Now I understand people have to have their breaks, but when I questioned why someone else couldnt help us instead I was informed that there were several other people waiting and wed just have to be patient. I asked him what was the point of making an appointment if we would still have to wait for long periods of time and he just shrugged his shoulders at me. I said if I treated my customers the way this company did, Id be out of business, to which he replied, Its not my business, I just work here. Well call you when someones available. So, out the door we went, across the sidewalk and into Verizon where we were helped immediately AND we got a better deal with better phones!! When we finally DID get the call to come back into AT&T, we were already getting our phones from Verizon switched over - I mean thats a ridiculous amount of time!! Ive been an AT&T customer since 1994 and I have loyally stuck by them - no more. Hope this helps someone else avoid this awful place! You want really great customer service, go to Verizon right next door!!

Great service and very helpful thanks

The wait was crazy but Zach was awesome!!! He was patient with my mom and mother in law. He stayed after they had closed. He did a great job and had great customer service skills!!

The apps on my phone stopped working? I would attempt to open an app (any of them) and it would (the phone) this app has stopped working and closed. Initially I thought about doing a factory reset. Instead, I made an appointment at my local AT&T store. Thinking it might be something else. There was nothing they could, it needs a factory reset which will remove all my settings, contacts and photos. I knew this. It was a wasted effort.

These people were no help at all. Had to wait 30 minutes just to ask a question with 2 customers in the store. Then found out that they couldnt help me with the phone they sent me. Poor customer service.

I went into the Paducah KY store and the manager Shiela greeted me with excitement. I was nervous to ask for help, but she took me under her wing and made me feel like family. We were going to leave AT&T everything has been confusing switching to a new phone. She is a blessing. I would do 20 starts if I could!

Corey was extremely helpful.

I just updated my phone and att charged my account $300 saying they didn’t receive my trade in. I had the return receipt and the receipt where the old phone was paid for. I tried for 8 weeks for help at the Paducah store with Four visits and 3 calls. Fortunately my last visit they have a new manager named Saul Grimsley and he took care of the issue that day. It’s great to know Att has a manager at Ky Oaks Mall that cares about his customers. Thanks again Saul

Staff was friendly and helpful. A bit frustrated with the wifi system we bought. Was told for my business its completely unlimited and no buffering but found out it does have a cap before buffering. Staff says they were not aware of that. Having to still use our Verizon along with ATT to get work done. Nothing they can do were told so have to deal with it till contract is up.

I had a good experience with Zachary yesterday, he was very friendly and helpful . The system was acting up and it was busy but I feel like they got my needs met and I accomplished what I set out to do!

Derek D was fantastic and saved my photos and contacts. I only had about 12% battery left and he worked a miracle! Thanks to him I have my pictures and he was so patient with me. Ask for Derek and he will treat you exceptionally well! Great job and I am thoroughly happy!

Nice customer service. Waited over 4 hours just to buy phones we already picked out. By the end of the night I was very tired and irritated.

Worst customer service. One of the workers was very rude to me as soon as I walked in the door and told me I had to wait outside because I didnt have a mask on even though I explained my medical reasons for not wearing a mask to another employee that was helping me. When they sell you a phone they tell you that you have a warranty for 1 year but when you try to use it then they tell you that you have a $200 deductible that was never mentioned at the beginning. My $600 phone worked for 6 months. I would never go back to AT&T in paducah on Hinkleville road again.

Very courtesy service at the AT&T by Dylan. Everything needed was taken care of. No charge for the item needed. I appreciate the good service!

Employee very unprofessional, the wait is crazy, to the employees that were present. I will try to do my buisness anywhere else but Hinkleville rd ATT

Waited 45 minutes outside! No one came to let us know they were ready for us instead they let three people go ahead of us and then pulled the wrong account for us and said I couldn’t get in.

We just switched to att and so far everything has been amazing. The att employees at the Paducah store on HINKLEVILLE was very pleasant and helped us switch with an ease. Def check them out there

Derric was great, very helpful A++++

William is the best!! Great customer service!

When visiting this store, you must sign in to schedule your turn in line to talk to them, which can be upwards of 3 hours or more. Once getting past that, you can briefly talk to someone.

Shiela is AMAZING to work with!! CANNOT thank her enough! Be sure and ask for her!

Everyone was super friendly and helped us with a new phone and set us up with AT&T TV...cutting my cable bill over $100.00.... So in love with the TV service we have and the phone....Great, great, great team at this store!!!!

Friendly service

Waited two hours and our place in line hadn’t even moved. Worst service EVER

Thomas was a great help and did all he could do went above and beyondLiz was also a great help on his side

Great company will do anything to help accommodate your needs.

They dont know how to do anything. They dont cell anything but iphone covers. Ur better off going to Paducah instead of messing with these young ladies 🤪

It was ok. Having to wait in the car for an open salesman was kinda weird though. Especially with all our mask mandates lifted

Great experience with Derek at yr Paducah KY store on Thursday January 28th 2021- solved my problem

Busy place,make appt ahead of time.service was good.

OUTSTANDING SERVICE ! THANKS TEAM

Needed to add lines to my account. Laura R. was especially helpful. Professional but friendly and efficient. She even went our of her way to make sure I was on the best plan possible and I am now on a more cost effective plan. It’s service like this that keeps me with AT&T.

The store in mayfield ky decided they just were not going to open yesterday so I had to go all the way to paducah to pay bill,ps I will find a better carrier

I had a terrible experience on the phone with ATT for 2 days and came into the store today and they had my problem taken care of in a matter of minutes. I highly recommend coming into the store for all your issues that you have. I am very thankful for the guys at the store..

Cody helped us add 2 new lines and with our upgrade and made suite everything was good to go, along with answering a lot of random questions. By far the best service we have had in a long time.

Great service.

If you have any problem or want any change for AT&T go to the real AT&T store. They know how to do things correctly. DO NOT CALL THE SERVICE CENTER OR DO ONLINE CHAT!!! The call center representatives are not well trained and if you have a southern accent they can not understand you. The store is the only way to go.

Wonderful sales staff. Very helpful and friendly.

Very unfriendly and if your waiting in line they will make you wait in your car. But with the manager showing favors to others who walk in after you will serve them first. I pay a lot of money for att like 800 a month and they just lost my business

Derric is a honest and very helpful representative, I felt that he did what was best for me. I would give him 5 out of 5 stars .

Joshua did a great job over and above. Super knowledgeable and explained every thing so I could understand! Great job!

We are extremely glad we came to this store. Tony and Dave were super helpful and knowledgeable. Great service and people

Great service!

You will almost always wait. Good service once it’s your turn though. 4 star due to waiting every time I’m in the store.

The sell reps are awesome and very helpful.

Female rep was not friendly, almost to the point of acting annoyed. She pushed sales and promotions too hard by saying if you dont do the promotion it doesnt make any sense, several times. The others in the store were friendly.

Great service but need more help so you dont have to wait so long. Great people working.

Randomly went into the Paducah store by mall, received excellent customer service by Zane and Daniel Simmons. Great job guys!! Five stars!!

I didnt really enjoy my visit. They were very knowledgeable, and clear, but.....boy oh boy could you really tell they are on commission. If I wasnt in sales, I probably would have been signed up for something and not even realized it! Im not trying to be critical. These people are well trained and professional. But we used to call that technique the starving salesman. Close the sale! Maybe Im getting old enough now that it turns me off. I signed up for what I was looking for, but not there. Simply because I dont want to sold, I want to be offered.

Best experience at AT&T. Zane and Kedrian were very helpful. Not a long wait, and got our problems fixed quick.

Employees were very friendly and knowledgeable about products.

The Paducah Kentucky AT&T on Hinkleville Road close to I24 is a very great place to do business while up from Conroe Texas. Thank you AT&T.

Zane Edwards is the person to see, he knows how to do the plans and knows all the information to make sure you get the discounts if you get any for various reasons. See Zane, he corrected voicemail and discounts I was entitled to. Thanks again.

Worst experience ever. always busy but today waited an hour, 2 in line then all of a sudden 5th. A cute girl attracted the attention of one worker who spent tons of time with her then she had to come back and he stopped what he was doing to help her. Also an employee waved at some one and said his name and Ill be with you in a minute. I believe I heard the guy at counter when asked about it. Oh these people were here already. I was there an hour and saw them come in. I walked out. They should pay me for my time I wasted on them. If your att there are other options go there. If i wasnt in contract would go somewhere else tired of them not appreciating customers

Well, we despise AT&T, but our service with William was nice and helpful. He was very knowledgable, and we wish we would have came to him first instead of calling the customer service on the phone. We still dont like AT&T.

Great friendly staff, always ready to help when I come in to the store.

Ma Bell... Oh the pains ATT doth cause. When they work they work great, when they break, they break your will. If ATT could just get rid of the hassle... Well, then they would be T Mobile!

Service has really stepped up and the last two times we went we got the same guy! Hope he stays there!!

Everytime I have gone into this store I get service right away, or someone politely tells me there are people ahead of me and they are very informal on the information of the phones also on current deals, maybe I just have been lucky, but I havent ever gotten someone who was money hungry and just wanting me to spend money they want me to be happy with my phone plan instead of just taking my money which is a plus in my book

Elizabeth at the store was very helpful! Had an employee earlier in the day, not so much! Ask for Elizabeth!

Service at store great! Still on hold with customer service for over 30 min after being on call for an hour and 25 min. For a problem the store is not allowed to handle

Great experience, great employee’s. Thanks for all your help!

Very helpful staff they will go above and beyond to help you with anything ur wanting they came to my house to help me get a new phone I would rate them 5 stars for the extremely good service.

I get excellent service! Ask for Josh Amos when come in he’ll take great care of you!!!

This guy was awesome he spent a lot of time jacking with my wife’s phone he needs a raise thank you very much for having such quality help

Dave was very helpful and got us set up with everything we needed!

Awsome

Elizabeth was absolutely fabulous

I always go to Paducah ATT store and never have any problems. Joshua was awesome and very funny. The other staff was helpful. You cant go wrong going to Paducah ATT.

I sat in line for a hour while 7 people had given up and walked out..The staff seemed more interested in trying to pressure older people into signing up for direct tv than actually helping with problems.. absolutely the worse at&t store Ive been in across several states

Had an absolutely wonderful experience with William Norris as our sales person!!!

The best company and the most helpful mobile experts.

Everytime we come in this store, it’s a horrible. If you want to have a horrible time come here. We try to avoid coming here unless there is no other option. We spend a good 3 hours here and usually it’s just waiting to get attended. When we came here there were only 4 employees and 2 of them where with the same lady just talking and laughing. There were a good 7 people on the list.

Katie was awesome!

Was somewhat helpful in resolving problem.

Poor customer service! Waited over an hour and a half to get a new SIM card! Checked in with 2 clerks. Customers who came in 45 min AFTER me were getting helped first. Had to demand service or I would have been there 3 hours! Ridiculous!

Havent decided on a data plan for my tablet but AT&T Prepaid is my first choice.

I do not think people should trust this store. We went in for home internet issues and the young man that waited us on suggested we get a hot spot router for 200.00, telling us to take it home and try it out.We pd cash for the router. After getting a message on our cell phone that our data limit had exceeded 6 days into the billing cycle, we turned the router off. We had no idea that we left that store with another line added to our account and that extra would be charged on our CELL PHONE account. We went into the store with home internet issues. Even though the sales rep told us to take it home and try it out if we did not like it that we could return it. Took it back to the store and the a different sales rep told us that we exceeded the 10 day grace period. We then asked to speak to the manager who was visiting with her father in the back. She came out and more or less told us a rule is a rule and she had to get back to work. Lost 200.00, now ATT corporate refuses to give us the unlock code so we cant sell it to recoupe any of our money. I have spent a total of 15 hours on the phone with ATT. 10 of those hours were spent repeating myself and what was going on to an rep from overseas. One of the times I explained what was going on and the overseas rep told me they understood and would be crediting my Direct TV bill for 3 months 20 dollars a month. I was shocked, they could not even comprehend what I had said. My issue had nothing to do with Direct. Next I tried CHAT LIVE and talked to Frank S who said he would get it taken care of and gave me an email address to email him directly so I would not have to start from the beginning everytime. even typed I got your back LOL 6 phones calls later and eve though I am asking for the Loyalty dept they are transferring me back overseas where they mute there phones everytime I go to speak... all because my local att store sold me a product that I did not ask for. Sending messages to FCC and FTC.

Very helpful info about AT & T phones that are available for purchase.