I stay with at< for one reason, the customer service reps at the Palestine location are second to none especially Natasha. They always quickly fix any problems, answer questions in a way I can understand or explain anything I need and offer solutions. Natasha helped me pick my last two phones and both times she recommended the right phone for me and invested a lot of time explaining the new phone and features and all my data, pictures. Contacts etc transferred to my new phone. The bill is higher than some people have but the gold star customer service keeps me with at<

Couldn’t setup my iPhone 12 Pro they sold meThen the charger quits working in 3 weeks and they wouldn’t give a new oneThey said I would have to take it up with Apple

My experience sucked. I knew right away when one lady couldnt help and another lady looked at me like I was stupid and asked questions. I told them what an ATT manager told me on the phone and I knew they werent going to try and understand me or as if I knew anything I was talking about. So yeah, Im not going there. Now a simple thing could have been handle, isnt.

Bruce helped us get a new phone, it was painless experience to say in the least. He was so helpful and explained everything and anything I asked. We were in and out In 30 min. I definitely recommend using this store, they are all professional, kind, and take their time!!!!

Marisela-the manager- took such great care of me after I lost my phone to the lake :). She was calm and so helpful and a great multitasker. I am most appreciative!!!

Very good Maricela is a wonderful Manager and helped me with all my questions.

Came in for a screen protector and it was in stock and installed. Took less than 10 min. Afterwards bluetooth was set up to my vehicle for music and hands free calling. Would definitely recommend this store to anyone in need of new service upgrade, or accessories. I ll definitely be returning in the future.

Great service from Bruce tonight! The Addison, TX store disabled my phone when my daughter upgraded her phone and refused to fix their mistake so I took my phone to Bruce in Palestine and his fixed their errors within 15 mins! Everyone was so helpful!

Bruce and Marisela were great! They’re very personable and knowledgeable. Thank you!

Marisela is extremely knowledgeable and very helpful.

Representative was very nice and very helpful . great store!!

The older lady at the store is rudest i have ever encountered.very bad for business.giving ATT a bad name. She just seems bitter abt life or perhaps has a dislike for particular people. Zero customer care skills

Manager is definitely a Karen avoid her and ask for Chrystal

Good customer service!

Amazing service and clean store. Marisela was awesome! I had several things to get done today:add 2 lines, get new devices(or bring my own), swap SIM cards, etc. I was able to ask ALL the questions and get ALL of the answers. Never was I made to feel rushed or that she didn’t have time for me. She also made sure my original plan was the right plan for my family—I left the store confident we’re set! Marisela made sure I had her contact info in case I had more questions in the upcoming days. I was thrilled with my experience today! Grateful to have a knowledgeable resource here in Palestine!

Great service and very kind to a tech challenged old man

Maria was wonderful today! She got us our phones as was very polite when we couldn’t make decisions! She answered any questions we had without any trouble! By far the BEST CUSTOMERS SERVICE IVE HAD! ♥️

OMG I have experienced best customer service everMr. Jalen was so helpful, Knowledgeable and friendly nature... Thank you for your service sir 🙏🏼

Helped me the best they could .

The same mexican girl makes it hard to pay your bill every freaking time i go there! She the only one who give everyone problems! Cashless store are people that are the devil yall are part of the mark of the beast, devils!

Great place to visit

Good

Very disappointed. We are new to Palestine and are accustomed to excellent customer service. Both times we came in the staff seemed put out to have to deal with us and we werent asking for much!!

Marisela as fantastic. Help me with my phone needs

NaTasha Is always so helpful. She helped me purchase a new phone and also was able to help me with transferring my daughter’s line from Cricket to AT&T. I’m glad she is back working at this store.

Great experience. I would not recommend another carrier if every store is like this one.

No cash yall want follow devil law & be cashless! God help yalls soul

Informative and helpful staff

The store manager was amazing. She gave wonderful service and helped me setup my new device with ease. However, the internet service was so slow at this store it took 3 tries and over an hour to get my service transferred over.

It was great! Got the job done in seconds and helped me fix my phone! Thanks AT&T!

The sales staff lied to us about the tablet we ordered. The customer service is the worst I have ever seen not to mention every time you walk in the door its as if your bothering them to get your business done. I HIGHLY RECOMMEND NOT GOING TO THIS STORE!!!!! Your time is better spent trying to build a highway to the moon than getting what you came in to get. Do yourself a favor and drive the extra half hour or so to Tyler or Jacksonville to get your business taken care of.

Its okay for when you have to do something minor but they are not helpful when it comes to upgrading or replacing a phone on warranty. They are smaller and their location makes it a bit complicated to get into parking lot. They are very knowledgeable about their products here. Good staff their downfall is the stores small size.

It was fantastic help me with all phones needs

Dont recall going to an at&t store, no idea why I would do that. Wouldnt surprise me, though. I think this is an error but since its on here and nothing negative happened, then I say 5 Stars!!

Great customer service!

I walked in and walked out unsatisfied. The most unremarkable experience you could have in a tech store. The only reason the doors are still open are because it is in a small town. It kind of matches the surroundings.

Friendly, helpful people. Expensive, unreliable service. I know people whore new to AT&T who are paying $75 less than I am monthly and they also have new phones and watches on their bill. Ive been with them for 10+ years. Also, they throttle the data use so much sometimes that we get zero 🚫service. Looking into changing providers. Unfortunately, theres not much choice here.

Hi this is Patricia Boley,I recently purchased phone with AT&T.Have to say l were very happy with the service as well as the staff. They take their time explaining everything detail about the service. I Love their hrs.of operation. Very convenient.I am very happy an pleased that l do business with AT&T.THANKSMS.BOLEY

Worst service Ive ever had on multiple occasions. Id rather have teeth pulled than go into this store. Get charged $20 for a box to send a phone back that was broken. Then the new phones box...they keep cause theyre sending in for the rebate...which you have to cut off the side of the box but you need the original box undamaged to send the phone back. You go to their site to get something done and they tell you oh, you have to call corporate. On the way home I stop to get a drink and call corporate what do they say? You have to be in-store to have it done. Wanted to get some screen protectors and otter box...they dont have any but will have a truck on one of 2 days. Clerk said theyd call. My wife calls the day after the latest day and theyre sold out from the truck and didnt call. Not to mention the service in the county is AWFUL. Id be better off with a string and 2 cans or sending smoke signals. I can go out of the county though and talk with stores and they are so helpful and can get you what you want. No idea why this store is so useless.

I constantly break my screen savers and Ms. Marisela the manager is a true sweety. She helps me everytime with no complaint and is so very knowledgeable. The store is always very clean and her staff very pleasant and knowledgeable as well. Thank you so much!Tammy Armstrong

I am an older woman and I had lost my phone. Mariela helped me pick the right phone for me and my husband. She asked about our needs of the phone and how I was going to use it. She helped program it for us which was a big help. She knew exactly what we needed and wanted. Thanks AT&T.

Very eager to satisfy, made sure problem and my understanding of how to fix the problem if it occurs again. So thoughtful

Marcella takes the best care of me when I go in and have a problem. Being older yes I have trouble. She is patient and so helpful to me. Great store, and very clean.

Marisela was the perfect person to help me. I wanted to treat myself to an Apple Watch and she took care of everything and answered all my questions.

Manager Marisela was a great help! We were having problems with new phones we had bought on-line and used our old AT&T SIM Cards. On our first visit to her store she placed the old cards in the new phones and we were on our way. When we realized we could not send Text messages with MMS or photos we went back to the store but the female employee there at the time did not appear interested in helping us and suggested we take the phones somewhere else. After searching online for fixes to our problem we went back to the AT&T Store while Marisela was on duty. Marisela was not sure how to fix our problem but persisted and was able to adjust the settings on our phones and our problem was fixed. Thank you Marisela!

Great service good people price is too high

Guy tried to be helpful but its a small store and it cant help w/ tech support. And he couldnt even replace the bad phone they sold me (messed up speaker phone on a Samsung G8.)

Marisela was excellent! This customer appreciates her patience with non tech customer ✅

Id give this place ZERO stars if I could. They are so rude and so unhelpful. If you hate your job so much....FIND ANOTHER ONE!!!

Marisela and Andrea were great and provided me the best service!!!

Great customer service!

Never sign up for an auto pay with these people. They no longer give a thing for their loyal customers once they have power to extract payments.

Great customer service give andrea a huge raise

Great service Staff makes great effort to remember customers name!

Wonderful experience every time.

Friendly...down to the point..didnt try to sell me nothin I didnt want and reasonable

Horrible phone service and customer service. When i asked to speak to a manager she told me my expectations where unreal (i asked to tranfer the phone card to a new phone). Have working in customer service i was very disappointed. i was then hung up on. Will not be returning.

Very good very helpful

The employees always greets me and are quick and if theyre having trouble with a situation they never get upset and resolve it and the customer always leaves with a job well done.

The plans are kinda on the expensive side. I was approved for the s20... but still over $200 Ill stick with straight talk.

Marissa was great and she is an Angel

It was awesome experience!

Super nice lady

Great customer service

Cant give out password to store guest Wi-Fi....just as we get our second data overage charge!

Awesome experience

They helped me out when my phone bit the dust and got me out with a new phone fast!

Terrible service, assistance and very little help since not a corporate store they keep almost 0 inventory and att is not honoring the contract itself signed

It was good.

Great service.

Always very helpful

Fast service

Fast and friendly!

Great customer service!!!

Great service!

Employees were rude the day I was there lost my business because of this.

It was great!

Good

There was a very long line, and when I finally got to a representative they were unable to help, I ended up having to call customer service.

8 up

Not helpful

No help

Excellent, the attention, the service, answers all my questions, and the help that the manager Maricela García gave me. A 10 I recommend all my friends att.

Marisela, thats good job