I talk to a person (Allison) after spending hours on line trying to solve the problem. It took ruffly an hour. Most of which was waiting for the Verizon disconnect number to connect. A lot of the time I try to get online I have some problem. The last time it was the question was about who my best friend is. I tried every friend I had for all my life. But it wouldnt take one of them. Even the online assistant would demand I signin which I couldnt get past the security question. So I give the online a 0 star but Allison I give a 7 if I could. She put up with my irritation on the online issue.

Quick and efficient service.

Staff wasnt knowledgeable about anything I asked . I would have been better off if I had just decided to use smoke signals, during a windstorm. Thats the worst Verizon store, ever.

The reps in this store are rude to the point of being hostile. And they are about as organized as a Serbian uprising. They asked me my name 3 times, my phone number 3 times, my pin number twice, and I had to ask every question two or three times, and they still didn’t know the answers. They don’t seem to know the basic details of the phone plans listed on their own website. I finally left.UPDATE: I did give them a second chance when I was there and asked to speak with a different person. He was hostile as well, and it was like pulling teeth to try to get him to answer simple questions. Ive noticed that the owner posts standard responses to bad reviews to make it look like they care, which based on the high number of one-star reviews theyve gotten, they obviously dont care.

Great employees!

Jodi, the manager, was very helpful, and figured out a way to help me, even though I didnt have the equipment with me.I cant say more about the customer service I received. Good job Jodi, you run a great store!

If I could rate a zero I would, this store in Palestine tx is worthless, everytime I have to come here I have issues and Ive been a very loyal customer for 9 years, and will continue to use verizon but the employees and manager if this store will argue with the customer will refuse to do what is right refuse to call verizon customer service. I recommend verizon as a great phone carrier but if you are going g or choose verizon it would be in your best interest not to use the Palestine tx store

Didnt have a very good experience here.... very long wait, employees are unfriendly, and they did seem to like me asking basic questions. I wont be back.

Manager Jodi was well organized and very knowledgeable, worked well with customers and employees. Strongly recommend this Verizon office for all your cell phone and technical needs.

I understand that everyone is busy with the COVID19. However I ABSOLUTELY dont think its fair if someone calls in and enters everything you have to do to be verified and then put on hold for over 45 minutes. I have done this 2 times and I have been hung up on both times. If you dont have time to answer the phone then you need to turn off the option to be put on hold to wait patiently to talk to someone.

Nice place 😊

Needed help today and had the gate slammed in my face but a not very nice young lady!

Austin and the GM went above and beyond to help my husband and I. They were so helpful!!! Thank yall so much.

Can’t ever get anyone to answer the phone

I was helped in a timely manner

Vanessa is very helpful. As soon as I walked in everyone was busy with other customers but I really liked that my presence was acknowledged. I didn’t wait too long before someone approached me to help me with my needs.

I have had Verizon for my daughter and myself for 25 years. We have not had any problems. Very happy!

I love my prepaid service and the people there are really nice.

Closed Monday and Tuesday? Fut the wuck is this about?? I went by to get a new phone- first time they would let anyone in the store, so everyone was standing out in the heat and then I go back and low and behold they are closed.

I wouldnt recommend this Verizon store in Palestine, Texas to anyone. All they care about is selling phones. There is no customer service at all after they sale a phone to you. My grandfather is 90 years old. I got him a new phone because the etalk phone he bought from verizon stopped working less than a month after he got it. He is old and he needs a phone to call 911 if there is an emergency. They activated his new phone. He then asked if they could transfer the contacts. The lady said they couldnt do it because they didnt have time. He was the only customer in the store. My grandfather asked if they could help him set up his bluetooth in his truck they said they couldnt go outside. I ended up calling Verizon. They called the manager of the store. He lied and said they couldnt transfer the contacts to his new phone. Its a lie because they did it 2 times before on his other phones. Needless to say, I WOULDNT RECOMMEND THIS VERIZON STORE TO MY WORST ENEMY. Monday Im calling corporate to report this store. There customer service practices will eventually catch up with them.

Im on a monthly plan with Android phone. I went in yesterday to buy a little bigger, better phone. They wouldnt sell me one. Im not under contract. When I first purchased the phone was told I could buy bigger, better when I could afford it. I was told to go to Walmart and buy same phone cheaper. I went to Walmart, they had phone about $60.00 cheaper, but SIM card will not transition from original phone to new phone. They cant transfer information, numbers, photos. And, if I understood saleslady at Verizon they cant or wont transfer information either.Whats a senior (citizen) to do? Any suggestions? I want to keep my same number if at all possible.

They are always great in Palestine. I will not go to the Verizon store in Crockett. They are rude and dont know what they are doing. I would rather drive 40 miles than drive 8 miles for great service.

Really friendly associates. Just wish they told you had to pay taxes on the phones up front. Other than that no complaints. Just need a bigger store and bigger parking lot.

I would advise u to go to Verizon store to troubleshoot phone I set on the phone for four hours and the couldnt find problem I went to Verizon store there for 35min my phone fixed great people working they all have a smile

The young girl that helped me was very thorough and helpful. Sweet as could be

Friendly service. Waiting time gets hectic during lunch hours and around 4-6pm. If youre deciding to go hopefully its before these times. Usually takes about an hour or more before they can get to you which is why they only get 3 stars. Plus bang for your buck isnt really something you get with these guys. Maybe thats why most people are switching. I knows thats why I did.

Sandy and vanessa keep us coming back. They are great all the people that work there are amazing keep it up Verizon

Really BAD service. I have had a Verizon account for years. I wish another something else worked in my location.I may have to use Verizon (until another provider is available) but I do not have to use this store.Something has to be better than this.

Allison was great! She put up with a looooot of different questions from us. She even calculated every scenario for us when it came to which phones w/ which plans. She sadly told me someone told her once she had a personality of a cardboard box. Jokes on them because she was able to laugh about it with us!I’m the type of person who gets frustrated with phone companies in general, and she understood that! If i have any issues I’ll definitely be looking to work with her again!And the service has been great! I have great service out in Oakwood too!

Had what needed and fast service.

The staff is helpful the store is clean and they have plenty it devices available to choose from. Parking can be inconvenient because its right on the road but its usually ok.

Email I sent to Jodi Floyd, General ManagerCross Posted to Corporate and Local Verizon FB PagesGood Morning,I hope this email finds you well. I am contacting you in regards to a recent visit I had in your store. The way things were handled were absolutely unnecessary and I left wanting to leave your company for good. I have been a customer with Verizon for over 14 years. I came in to your store on Thursday February 21st, 2018. When walking in the door I was told that I needed my ID. AFTER being greeted BY NAME by almost every employee that you have. I informed them that I do not have my ID on me and have been coming to your location for years. Originally, I came in to the store to check the warranty on a broken flip phone I have. When walking in, the normal associate that I use was with a customer. So the girl asking for my ID called over Mr. Sennen. I asked him what he needed off my ID, he replied sarcastically YOUR ID. I left briefly, got my ID out of my vehicle and returned. From the get go he exhibited complexity, lacked integrity, patronized me and was utterly hateful. When I told him the reason for my visit, he said there was absolutely nothing the store could do for me and that I needed to leave and call customer service. That warranty issues were not handled in the store. This is not true, I have been assisted before with a warranty issue. He never even touched the phone in question. I was brushed off. This is not okay. You have a store front and are supposed to help the customer in anyway possible when something goes wrong with their cellular device. I reminded him, he as the Services Solutions Manager had the authority to offer a solution on a cheap phone that was less than a year old. I informed Mr. Sennen that I had been a customer for over 14 years with your company and live a very incredibly busy lifestyle. He quickly corrected me that in the system I had only been a customer for four years and my loyalty made no difference, that I still needed to leave and call customer service. He seemed as if he was too busy at your location to perform his customer service duties. Therefor, I told him if I was not going to get any type of help in this situation I was going to pay every single cent I owed on each phone, and the bill so that I could move on to a more customer based company. He smirked and walked off. Left me standing there with Allison. Although she was very helpful, I left with absolutely no help with my original situation, utterly upset that I was treated the way I was by a company that I have loved for so long and ready to move on to someone else that actually valued the customer. I reminded the gentleman that Verizon is loosing a customer, a good customer, over a $99 flip phone. He shrugged his shoulders and seemed as if not interested in my issue. I have not gone to another company because I wanted you to be made aware of the situation, and have the chance to make it right before I left your company. As you can see below I am a member of management and in a customer service position, I know what it means to properly and RESPECTFULLY assist customers in a retail environment.I am including a copy of my receipt to show you the amount of money that I spent in your store, as well as to show the date I was there. Please give me a call if you have any questions about this situation or can be of assistance to me in this situation.Regards,Laura LivelyStore Manager

Absolutely excellent customer service.... vanessa helped us out so much and answered every question we had with setting everything up while switching service... so thank you vanessa soooo much. Janine Karvia

Best phone service like the new senior program

No signal tower has problem and Verizon knows probably have.to go AT&T the have signal

Had a very sweet your man help me and even though I was slow, he still took his tim with me.

At times its easy to get help from employees, but other times there is usually a wait.

I walked in and stated I wanted to file a ins. claim on phone. The young lady procedded to hand me a phone and dialed the asurion ins debt. and disappeared. I was treated like I was just a bum of the streets. They were rude and inconsiderate and very unhelpful. No one ever once made eye contact. I would rather drive to the center of the earth instead of having to deal with this people. I dont know if its incompetence or just plain laziness but it was horrible.....

The company, as a whole, is 🗑.

It was amazing with amazing customer service Im glad I switched

Dave berry-sales manager@verizon wireless Crockett Rd Palestine Texas and your accountant Mrs Mary A Jackson stole my money and then blocked me. Return what you stole from me. Dave berry is a fraud and a con.

Very busy. Not enough employees. Several upgrade customers. 30+ minute wait time for service. New sim card only took 5 minutes..At least the sales person didnt immediately sayYou need to upgrade your phone. like they did in Tyler or Baybrook stores.

Great help.

Brought my brand new Moto Z2 in for warranty because screen is malfunctioning. I tried to pull the screensaver off because I thought it was the problem that the touch screen was not working properly. When I brought it into the store they said that I was pulling the screen off the front of it. And avoided my warranty. So I took it to three different repair stores and they all said that it was the screensaver I was pulling off not damaging the screen. The people in Verizon dont know what theyre talking about and theyre useless when it comes to making warranty calls. Now Im stuck with an $800 phone that doesnt work right. And yet the girl argued with me about the screensaver and she end up being the one wrong. I wish Sprint would move into Palestine I cannot stand Verizon especially the people that work in the Verizon store in Palestine they dont know what theyre doing

Slow and long lines employees are helpful and nice.

Had a wonderful customer experience in the store today. Thank you Jeff for doing whatever it takes to make your customers happy!

Do not go here they do some shady stuff

Always nice everytime I go in there

Gunnar was real helpful to us getting our new phone appreciate your help and people there are very friendly

Really good service from this location, everyone is very knowledgeable and helpful!

Always professional and helpful.

I love being able to check in on my phone, when I walk through the door. I dont have time to wait !

Best phone company

Great Service! Ask for Precious

Leanne Espinosa is the best.

They had my phone in stock but was not willing to help setting it up. I wouldnt recommend it store if your ordering online and not buying in the store.

Good advice

Jodi always does a great job!!!

Very helpful and informative.👍

Fast and and friendly customer service

RUDE RUDE RUDE. THIS PLACE SUCKS. the employees are rude and unhelpful. And God forbid! Dont come to this store with your phone screwing up! They to blame it on you saying you messed your phone up even when they can CLEARLY SEE its a software issue on their end.

It took way too long to sign with Verizon. I thought that the whole process was unorganized. Some of the staff did not know what they were doing.

Was a very pleasant experience.

Knowledgeable people, there is a wait sometimes

The manager what ever her name was the most rude person i have ever met

LeAnn is my gurl!!

Sales girl I spoke with I believe her name was Sandy VERY RUDE Waited well over 45 minutes My experience TURNED OUT TO BE VERy unpleasing

Sal always works with me to resolve any issues that I might have with my phone.

The guy fixed us right up with our new phone.

They always help our family, sometime you need wait for little while, but some days and hour is pretty easy

Great information and clean store

Ok here it is I got old phone replaced first part of the week battery bad would not hold charge. Wouldnt charge on charger for 15hours today was the 4 day trying to get my phone fixed or replaced bought new charger yesterday didnt need it but giving these kids the benefit of bought. I was told there was nothing they could or would do. Ive been a Verizon customer for over 10 yrs.

Horrible service and rude

Number One Cell Phone Co in my Book

Very fast service at the store

Verizon is getting too big and forgetting about their customer

Always friendly and helpful!

Had a lady first name started with a p and she was not in the best of mood that day. Were not friendly

Had a problem with one of my phone charging. Jeff helped to get a replacement phone ordered. New phone will be here tomorrow.

They, help, me, to, conwnct, with, a, human..that, cud, help, W/my, fon.Amen!

Verizon is the best..love Verizon..

Costumer service with Verizon is gone.

Worst company ever to talk to some one takes hours

Bad attitude by the customer service people there, they dont really want to help you with anything, no reallybsire if they know their own product

Great helpers

Was not helped at all

Great customer service

Best customer service

Open guest wifi. AT&T customer, plan to switch.

Customer service sucks. Period.

Management is lacking. just concerned about sales. overall bad experience could of been avoided entirely. I will always go elsewhere now.

Good service

Unfriendly

Checked us in and forgot about us waited a hour before we were told they removed us from the list

Long wait (over an hour) and still no help from anyone.

Could not answer question asked.

Helping and attentive

Not helpful at all!

Really depends on who waits on you

Helpful staff