Tim, an Outstanding and patient Customer Rep at the Parker, CO store made my purchase of a new iPhone fun/painless. My husband and I switched from Verizon to AT&T, and I switched to the Apple 13 phone from an Android, while he bought the new Note. Very happy with all the patient help from Tim answering/explaining phones. Good customer service is what we look for. We love the specials and rebates they offer on phones too.

Issac was very friendly and super helpful with my situation over replacing a stolen phone. He really went above and beyond to help set me up with what I needed. Great experience, great service!

Tim the manager is fantastic! Very knowledgeable always willing to help. Tim and his team are the best around. Thank you definitely recommend.

Bryan was super friendly and helpful with our odd situation, extremely satisfied with his customer service, great job👍🏼

Tim the manager here and his team are amazing!! Best experience at a at&t store ever!! Fantastic customer service, friendly,knowledgeable, and answered all of my questions. Thank you. This will be my go to at&t store from now on! Come to this location or all of you at&t needs!!

I had an old 3G device and needed to upgrade. I came in and worked with Bronson, and he was great! Helped me understand the new phone, a few features, and made feel at ease knowing all I had to do was download my most recent back up to set up my new phone.I recommend coming to this store, and ask for Bronson.

Awesome store the manager Tim and his team took great care of us when we were in there. Best store around Parker come to this at&t for all you needs. Thanks!!

My son and I needed new phones And I seriously dread this whole experience. Brian Rubin helped out and was so friendly and fast yet thurough. Great experience

We were truly impressed with the level of service we received from Isaac D. He went above and beyond to explain things in detail about upgrading an iPhone & was so friendly. I ended up changing my mind & decided I wanted a different iPhone, & when my husband went back to swap it, he was just as helpful and patient. My 10 year old son was also there, & he was so kind to him & helped keep him entertained.He even made sure we had his card and told us to contact him if we needed anything at all!You do not see this level of customer service anymore, and we can’t give enough praise to Isaac!! We will definitely continue to bring our business to him and this store.

If I could give zero stars, I would! I came here hoping to get some help because my phone kept freezing and wouldnt allow me to do almost anything. The representative refused to help me and said to go to Apple. I called Apple and they didnt have any appointments available so I decided to drive to the AT&T store by Costco. They were more then helpful. All they did was force restart my phone and did a software update. The phone was working after that. I will never step foot into this store again. If you want to be helped or treated like youre valued, drive a mile down the road and go to the other AT&T store in Parker.

After twenty years with Verizon, we took the leap to switch providers and are so happy with our decision to move to AT&T! Isaac was so helpful and pleasant to work with. He made sure all our devices were set up correctly and found the best plan for our needs at the best price. We wanted to add another tablet and decided to trust them with this purchase also. Josh took the time to explain the different options and my new tablet is on the way! My previous experiences upgrading devices always felt similar to buying a used car, this was so refreshingly different!

Got on and out pretty quick with setting up a new prepaid line. Rep was super helpful and nice!

Bryan was awesome! answered all my questions and really helped me make the best choice for what I need!

Horrible costumer service. Went there and was waiting for 10 min and no one welcomed me or helped me. Will definitely not go there again.

Fanatic very great customer service and love this store!!! Isaac helped me set up an iPhone 12 mini and absolutely LOVE IT for $350!!!!! What!!! Great!!

Matt Bond was great! He is a professional and takes his clients seriously. He will focus in on the need and makes sure it is met. I was impressed with his knowledge of the phone and as important, the plans. We met with him multiple times to get it right and then he wrapped it all up with ensuring the screen protectors were just perfect. Thank you

My son called in and talked to Bronson to make sure I would be set up when I went in. My husband and I came in and upgraded our phones, and took advantage of their buy 2 get 1 free accessories deal. Bronson was very helpful and I would recommend asking for him if you come in to this location.

I came in looking to switch from Verizon. I worked with Bronson and he was great! He gave me pricing for plans, phones, and helped me get set up on AT&T. I recommend asking for him if you come in, and recommend coming to this store.

Isaac was able to give us truthful info and clear explanations of services and phones. He gave us options for upgrades and basics but didn’t push it on us which was super nice. We have issues with constant “ incorrect “ or frequently changed information for the last few years with a different cell service and my husband and family had literally been with the other service for over 25yrs and no perks benefits for loyalty or even acknowledgment of loyalty of sticking with them through the many phone issues and poor cell service in our location regardless of requests for further help and clarification. Thanks Isaac and AT&T!

Great place. I’ve had bad experiences at other AT&T stores in the past... But the employees at this one were incredibly helpful and polite. Would highly recommend going here.

Isaac D. At the AT&T store (9871 S Parker Rd, parker, Co 80134) was thorough, attentive and did a complete job of settling up my new phone and getting everything from my old phone. He was just an exceptional technical, customer service person - everything! Isaac was just absolutely great!

Was told way different price in store than on the phone lies like always

Isaac was incredibly helpful with upgrading our phones! By far the fastest and easiest experience we’ve had at AT&T.

Bryan did an excellent job helping me find the right phone. Super patient and knowledgeable about Samsung products :D

I came in with some device issues. I worked with Bronson and he was very helpful! I enedup needing a new phone and Bronson helped make sure I left set up on my new phone, and knowing how to work my new device.If you visit this location ask fro Bronson, he is a very professional and very helpful.

I was told that my BRAND NEW iphone was completely broken after I had already taken it to the Apple store for a repair even though it was a new phone….the employees told me that it was not their responsibility in any way and there was nothing they could to for me. They sent me back to Apple telling me that they “always give you a new phone” and that would be my only option. The Apple store had no issue with the phone when I brought it in and immediately had it running and were confused as to why AT&T had sent me back to them instead of just showing me what to do. Terrible service AT&T Parker and Lincoln!!!!!!!!!

I went here to upgrade my phone and this awesome employee named Matt ( he has the most gorgeous blue eyes) has made the experience so fast and easy. Very nice and very clean store. Thanks Matt for making my birthday week more awesome :)

I stopped in to the Parker AT&T store to get a new iPhone for my husband as his old iPhone 7 finally crashed. Issac was welcoming, kind and ready to help with no wait. We are saving to buy a home, so cost is an issue, but my husband does use his phone for work, so he wanted an update if possible. Initially we believed an iPhone 11 to be out of range price wise, but Issac showed us that was not the case. He then showed me a plan that provided literally 99.84% more data and 2 times the hot spot power, AND free HBO Max for $50 less per month than our current plan! How great is that? Well, it gets BETTER. He noticed my Samsung Note 8 and informed me that I could trade it in for a FREE Note 20 (yes, the $1000 Note 20 - free!). Issac then patiently installed our new screen guards, transfered all info from my hubbys cloud back-up and my phone and even looked up pricing on the internet for lower cost dongles and ear buds. Talk about above and beyond! Ive been with AT&T since 1998 (when I got my first cell phone) and Im not going anywhere! Thanks Issac!

The reps here are so personable. They answered all of my questions and even found me a way to save money! I was so happy with the service and help I received here.

Isaac was awesome helping with my plan.!! A+

Isaac Davis was of tremendous assistance to me when I needed to transfer data to a new phone. He was knowledgable, patient, courteous, kind and friendly! I really enjoyed working with him. He was able to offer suggestions on additional accessories that I needed and find me a discount! Thank you for your outstanding customer service! I will visit this store for any needs I may have AT&T. Great experience!

Matt Bond went above a beyond for me on 11/25 working past his work day to get me a phone so I could travel for work. When I returned from a couple weeks travel went back into the Parker location on 12/14 to get a case and screen protector Isaac Davis was also very helpful. Matt was also in the store and took the time to great me excellent customer service!Keep up the Great Work team Parker!

Had the best experience with AT&T, working with Jaymar. He was very helpful and had always a smile on his face! He was able to get me and my brother set up with our new phones, while being very patient and understanding to all our questions and concerns. Highly recommend 10/10!!

I just had one the single best experience I’ve ever had with a phone company in my life. Mary helped me all along the process and was incredible helpful, kind and professional, she met all my needs and more and made me fee extremely special and cared for. Matt, also tied for MVP of the day with Mary when he overheard my conversation and came up and offered me and incredible deal on a iPhone 11 Pro Max! He had a broad understanding of merchandise in his store, and treated me like I was family and not just another customer. Customer service like this can’t be taught, Both sales associates were incredibly intelligent, quick to meet my needs, honest and a joy to talk to. Would highly recommend this branch and these wonderful people to anyone in need of a new phone. Experience of a lifetime!

I had pretty good service when I came in. Its was fast and simple

We got a couple of phones for Christmas and upgraded some, swapped with other family members and traded some in, so it was basically iphone roulette; but the staff did such a great job helping us out. Isaac was fantastic for the first visit of transferring info from old phones to new, and setting up a better plan and Madeleine was also amazing for the second visit when we upgraded the final phone. They were very helpful. I dont usually write reviews, but I wanted to make sure and recognize such a positive experience!

I had the best experience at this at&t with matt! He was really kind and helpful and make everything really easy!!! bronson was cool too!!! he came back to save the day!!!

If I could give this place zero stars, I would. Just left at 7:52 pm, been there since 6:30. Only one employee, he sat down with these people and wasted so much time, answering the same questions over and over again, recommending all kinds of other things to sign up for like an AARP discount. He then proceeded to start yelling at the people that had been waiting even longer than I had. He told them to leave and they told him no. That was pretty embarrassing, worst AT&T experience I have ever encountered.

Very friendly and helpful staff

I called this store to help me figure out a few settings on my phone and also told them my phone was getting stuck a lot and it had only been 2 days since I switched over to ATT but they hang up on me.how do you stay in business or make money if you hung up on customers?yoh work on commission.I will switch back to metro coz this store made my experience horrible

Mary was very helpful, she had comprehensive knowledge of the products and services; I plan on returning to this location as a result. What a thoroughly wildly effective phone service this turned out to be. Turns out capitalism isnt all bad, comrade.

Mary here is so nice! Came in without an appointment because I needed help with a screen installation, she didnt even hesitate to offer to help me install it right away! She was so friendly and provided me with the best customer service experience! She also did a phenomenal job at the installation, 10/10 stars without a doubt. I will be sure to come back for future business because of her.

Poor service refused to set up new phone with Sim card charged extras not requested so have had to spend hours straightening out bill

Helpful friendly staff and a clean store

Tim was patient, knowledgeable and kind!

Stopped into AT&T to get my daughter a new phone. Matt and Jamar made it a super pleasant experience!We would highly recommend ;-)

Matt Bond did a awesome job helping me set up my new phone. He took time to show me the phone features on my new I Phone 12. He did all my phone data transfers. Great Job...

I damaged my phone while working on a wildfire and stopped by the AT&T store in Parker. Matt Bond went above and beyond and helped me get a new phone. In these times, it’s refreshing to get personal top notch customer service. Thank you.

Matt Bond was extremely helpful and I could not be happier with Josh and his staff. This is a great store that I would highly recommend to anyone looking for great customer service!

Had a great experience working with Matt. He helped me save money and got me a new phone and accessories. Matt made the process of getting a new account super easy!

Matt was excellent! He knew his stuff and took the time to get us the best deals on phones and plans. Thanks Matt!

Matthew at AT&T store in Parker exceeded expectations! Courteous, knowledgeable, and very efficient.

Matt, Josh and his team helped me out in switching over from Google fi. They answered all of my questions, and were smooth and fast with my service. Thank you guys

You need to have more people working. I was there on a Saturday night and there were 2 people in front of me with only one guy working.

Josh and matt were great, had me in and out when i switched from my iphone 8 to the new iphone 12

Matt was absolutely amazing! Thank you for making the switch easy and for explaining everything!

Jaymar and Matt provided us excellent service and made the process of upgrading my Fiancé to a new phone an easy and streamlined process.

These guys were terrible 3 times we went there. Isaac setup our phone order wrong.. when we came back for help the lady refused and told me we had to wait. Waited 1 week came back and talked with Matt and he said he wouldnt help and wouldnt even call corporate because they closed in 45 minutes. We drove up the road to the corporate att store by Costco and it was 100x better. Two people there both helped and both got on the phone with corporate to figure it out until they closed.

HORRIBLE CUSTOMER EXPERIENCE. I came in really upset with a couple of questions and Josh the store manager WAS SO RUDE ANSWERED NONE OF MY QUESTIONS AND LITERALLY KICKED ME OUT THE STORE. I was so upset and crying I just need help with my account I did not expect to be coming out of an at&t store upset because the staff yelled at me, didn’t help me, and kicked me out. I’m so disappointed in AT&T I’m canceling my whole service with them after this.

Matt Bond was extremely helpful in setting up our family’s new accounts! He is extremely knowledgeable and personable! We were unsatisfied with the increasing costs and decreasing customer service at another major carrier that we’ve been loyal customers with since 1997! The service he provided us went above and beyond! We highly recommend him! Thank you!

Matt, Josh and his team were fantastic! Never had a better experience at an AT&T store! I highly recommend

Devven offered great customer service by listening to what I needed and setting me up with that solution quickly. He also provided some training and went above and beyond. Highly recommend, and give this guy a promotion/raise!

Excellent service and personality to match. Exceeded our expectations and was a pleasure to do business with.

Matt was super helpful. Went through all of options and ended up saving us money in the long run.

Mary was very helpful in trading in my S6 Edge for an S20+ along with some accessories. Service was quick and easy. Definitely would recommend.

Matt was super friendly and super cute 😍 Very helpful and knowledgeable!

This store is one of the best AT&T stores I’ve been to since being with AT&T for the last 11 years. The sales staff is very knowledgeable and can solve almost any problem I come in with. Management is always friendly and helpful is any issues happen. I encourage anyone who has AT&T to visit this location to get the best service!

Initially, I had great difficulty in securing credit for a phone trade-in, but after persisting with customer service, and then with the assistance of Josh, the store manager, a credit was posted to my account. I am grateful for his help and a successful conclusion. I will say that the staff in the store are helpful and professional, and despite my trade-in problems, we have had good experiences in this store.

These guys are awesome. I got a new account with them back in August and came back in for a few questions with getting another line. Not only did they answer my question and get me a great deal on an iPhone they also updated my plan as new plans came out and saved me even more money!Thanks Josh and Devven! Ill see you soon!

In a word, amazing! Great service, great people and over all great experience!! Lawerence was very helpful and very patient with all my questions. Matt, was very helpful installing my screen protector and josh, the manager, was very helpful! Josh, you have a great team under you. Keep it up! Very happy customer!

Matt was very friendly and helpful. Answered all my questions, checked that I was on the best plan for me and gave me advice as to the best phone for me should I decide to upgrade.

Awesome! Matt B. made upgrading my phone/plan very easy and painless. Totally trusted him and his associate Ben to not only present every option available but to explain it (more than a few times!) as well. All around outstanding customer service and attention to what was best for me. I sure appreciate the kindness and professionalism they both demonstrated for a less than “tech savy” individual!Would recommend this location to anyone!Thanks again gentlemen!

The AT&T Parker store is by far the best ones Ive been to in Colorado. And I have been to a good amount. The staff is always so welcoming every time I walk through the door. I have never have a bad experience and assume that I never will. The staff has always answered any questions I have had and has ALWAYS taken great care of me and my family. I dont think I will ever consider going to another AT&T store. I would highly recommend either Paul, JP, and or Daniel for any assistance.

We have been going to this store for a couple years now. Everyone that works there is very helpful and knowledgeable about all the plans and phones. They sat down with us and work out what plan and phones are best for us. I dont feel like I am getting a sales pitch but the help and plan that is best for my needs.

I had a great experience working with Devven. I would highly recommend asking for him- he is kind, patience, explains promotions and has great customer service skills!

Would not choose at&t for my worst enemy. Make promises to get you in the door? 2 hour venture for new service. Got up and left before they finished. Go to Verizon! A little more in cost but value is much greater.

So after 2 trade ins and $1,000 down (never credited for rebates) because AT&T says they never received the trade ins...and the manager Josh didnt take my calls and never called back after 6-7 calls to the store...I wouldnt ever trust this store or get anything from them. 😡

Jay and Ryan are great employees. I have a massive family plan with my kids, my husband and parents all on one account. Every time we need service or tech support, they are always willing to assist. I have been to several other locations in the Denver area and this one is my favorite. We drive from Castle Rock to come to this location. Never a bad experience with the staff at this store.

This store is a joke and has no clue how to fix, update anything. I havent had a good experience here ever. Everyone in this store is a tool bag milking a paycheck. I have a Samsung watch and they couldnt figure out how to charge it to connect it to my account. I have been paying 10 dollars a month for more than 6 months and still cant fix it. At&t figure this out!! Called the 1 800 number and was told to take it to the store. Told them the store was filled with incompetent people. I was not wrong.

Talk about OUTSTANDING customer service! These guys went above and beyond for my family & me. Transferring 1 phone number from Verizon, merging another phone number to get us all on a Family Plan was NOT the easiest migration, but these guys took it ALL into their own hands until the task was complete. They ALL contributed to making sure we left the store with exactly what we needed and gave us a bunch of promotions that were running at the time.We ran out of time at the store, as we had dinner reservations and 2 of the employees drove their own cars, on their own time to the restaurant and dropped off our equipment when the transfers & backups were complete. These guys have earned my business for their incredible and outstanding customer service! HIGHLY RECOMMEND this location.

I went in the store as I had ran over my phone. Ugh... anyway I didnt know what my options where and not only did they provide 3 different things I could do, they helped me get all of my stuff off the old phone. Great job to these guys.

I was told I could receive a free Apple Watch if I change my plan to save $20/mo when then there was a $329.99 charge for an Apple Watch on my Acct

My phone was having reception problems for over a month. This store sent me back to Apple, twice. Called ATT customer service and they told me I needed a new SIM card. I was told to visit an ATT store for a replacement at no charge. This store said they don’t do free replacements, sent me to the store by Costco. Got it fixed and the staff were very helpful. Stay clear of Parker store.

Went in on a Sunday afternoon and was helped by Ryan. Courteous, efficient, attentive, and even funny. He was patient with questions, and the other guys there pitched in to help when they didnt have other customers. Had to flow up with a phone call to AT&T, and that service was great, too. Overall great experience!

Issues with latest update on my phone. They did a diagnostic check on my phone...said it was fine. Its not... new update screwed up a lot of apps. Not their issue tho. Staff was friendly and knowledgeable

Matt did an excellent job helping us today. He was very knowledgeable and professional. He was also very personable!

Matt was very helpful, and he was very friendly!

Devven has been an awesome advisor and got us 2 new iPhone XS’s!!

Warren was awesome. Helped me get exactly what I needed!

Matt Bond was super friendly and informative! He helped my sister and I quickly and efficiently! Highly recommend!

This week my fiancé and I upgraded our phones to the XS and XR and Matt Bond helped us with the whole process!! I recommend anyone go to him because he literally went above and beyond to help me backup all 20,000 pictures I had in my last iPhone 7! And let me tell you I was very extra when it came to getting my pictures and he was so willing to be patient with me and understood why I wanted all my pictures so bad and never made me feel like I was an inconvenience even though I know he didn’t have to help me the way he did, but he did it anyways!! And when we purchase our home, we will be going to Matt to get Direct TV as well because of the great service he has given us with AT&T! By far the best person we have worked with and we’ve been with AT&T for 5 years now! Thanks Matt!

Matt was awesome. He spent at least a half hour on a tutorial for my new phone and I am much more confident in using it now!

The customer service is always awesome and the manager is very polite.

The tech helped us quickly and in a very friendly manner. I realize the experience can vary by the technician you get, but we were very pleased.

Kaitlyn was awesome! She got all of my family’s phone switched from Verizon to AT@T. She answered all of my wife’s questions and was so nice to deal with! Thank you. Corey

The AT&T stores Im used to have always been great. I went to this one for the first time yesterday. The three sales boys made fun of me immediately for using a Windows phone. They fully harassed me thinking I would change based on the opinion of a phone sales person. I am a Window-based developer and I make more hourly than the three sales people combined. Why do they thing they have influence and why do they pressure you to do what they want to do, instead of just listening and helping without attitude?Terrible customer service, I will never visit this location again.

The people here are so friendly and willing to help! I just got a new phone here and was habing problems transferring from my old service. They helped out where they could and also got two other people on our plan switched over with new phones. The whole experience was great and it would be my first stop next time I need anything phone related

Told me that this screen cover would work... They put it on my phone and noticed that the case cover on the phone would not work. The case piped it off, the two would not work together .They would not give me a refund and for me to call the cover company. When I called the manufacturer they told me that they would not refund me . They would just send me a new one ..Now why do that? They do not work! I got back to store and raised some attention to at&t salesman that sold me the phone . I Finally got a refund. But now they will not and have not paid off my account from t mobile .With everybody I talk to they send me on a loop calling someone else!!! Signal on my phone sucks! I loose signal in downtown Denver! The phone signal on my phone may touch the 3rd bar on signal. Told me the meter showing does count! Well then why do phones have signal bars in which at&t says they do not matter! Yes I have had new chip put in phone and the same on signal strength.

Every time I walk in this store my service plan is changed without permission or massively screwed up. I have been lied to and told about plans that dont even exist! I always end up having to spend hours on the phone with customer service fixing what these guys do...dont go to this store!

This store is excellent. Every time I come in here they are busy, so they must be doing something right and second they always seem to know what the answer is . Josh tends to be a multitasker and when I go in he seems to always have an answer I appreciate all of the help this store gives on a consistent basis!