If you could give a zero star rating i would. Cracked the dash while doing an airbag recall. Then proceeded to lie about it ten different ways. They claimed it was damaged beforehand. Claimed they had pictures and then video of the vehicle going in which they then claimed didnt turn out. Then claimed it is not even possible to crack the dash doing this type of recall but a quick Google search shows that its so prevalent that there is a class action lawsuit and that GM fought hard to escape liability for it beforehand. They kinda stuck it to the dealers that are supposed to explain it to the customer before the recall is done. If they had done that, it would have at least been our choice. A much better vibe than all the lies and then finally being told it was my wife and Is word against theirs. Needless to say, thats the last vehicle well purchase there.
Recently took my parents to buy a vehicle at Velde. Outstanding sales/service!! Highly recommended!.
Drove a used car noone came out
Older dealer with ties to community and friendly but rushes to much doing work and forgets things
Always friendly and helpful. Nice waiting area and really good coffee. Honestly my oil change, cabin filter change and tire rotation was just a little more than an oil change at a lube joint. I know they value me as a customer more than a dedicated oil change place. Go to your local dealer. You will be pleasantly surprised.
Always a great atmosphere and caring attitude expressed at this dealership! I appreciate the feeling they always have my best interest in mind. Chris was honest and cared that I knew exactly what was happening to my car. They are the BEST!!
Velde Cadillac in Pekin is the place to buy and have any vehicle serviced. Their staff knows the customer provides the revenue to keep their doors open and always gets the work done correctly and on time.
DJ, Brian & Dale were excellent in the purchase of our car. They provided a very competitive price and even negotiated a better loan rate thru our own credit union than we had been quoted on a pre-approval. We highly recommend them.
Always friendly and respectful.
Friendly staff and atmosphere.