The guys working was amazing! My son was looking for a particular game. So we went in, had a little trouble finding the game (had just come out so we thought it may have sold out). The guy behind the counter asked if he could help us. My son being disappointed, asked me if we could go. So I told the gentleman, yes we needed some help. Told him the name of the game my son was looking for & he had 1 left in stock that someone was going to buy but ended up not being able to. The man that helped us/checked us out was just nice/polite & couldnt have asked for a better person to help us that day! Plus the bright side was my son was really happy as well!! Every time weve been in there, the guys are always so helpful & nice. Sometimes before we really get to looking for any game, theyll usually ask if they can help us. They have a great rewards program that also helps get certain games cheaper. There is a yearly fee but if you shop at game stop a lot then it definitely comes in very handy!!

While I dont care for Game Stop as a whole, this store was nice. Had a lot of cool collectables and the staf was way more polite than the last GS I visited. (Sylacauga) I definitely would recommend the Pell City location.

Very clean store with a wide selection of games and sometimes you can find some great deals as well!!!!

Very friendly and went out of the way to help me find what I was looking for

They dont really have anything in stock

They did not answer the phone I got hung up on 6 times in a row

As many of the horror stories Im sure people spread about these stores well thats not always true Ive always had a good experience going to these stores. Ive been a regular at three different locations since theyve been around and I am always treated good it really boils down to the people on both sides. I would recommend stopping in and getting to know these guys I transferred to them when my local store closed and theyve been doing me right every since, keep up the good work guys!

Always helful

It was a decent experience. I kind of felt ostracized but the customers and employees. Though accommodating I felt as if they were peering into my soul with the judging eyes ever vigilant and knowing the deep down in my soul I was not nerdy enough to be in their presence.... but I want to be

My husband and I have been avidly loyal customers since the opening of this location. As such, We are used to being treated a certain way by the staff when we visit the store. Today was NOT a pleasant visit, as the girl at the register had an attitude from the start as, as if our coming in was an inconvenience to her. We were trying to trade in an Xbox 360 for store credit towards our layaway purchases. She proceeded to tell us she could not take the system because of bugs, which we do not have in our home. Admittedly, the system sat in our closet collecting dust, dirt, and dog hair for 2 years. I explained this to her to be told Im looking at bug legs and droppings. I argued the fact and proved my case by pulling out the dog hair to show her. She already had her mind made up that she wouldnt help us and couldnt fathom the idea that she was wrong. I guarantee this... my next visit to the Pell City store, if shes working the counter, I will walk out. I will refuse to deal with her ever again. She was very rude, snide, and ignorant. Since the staff change, we have stopped going unless absolutely necessary! I would love to have her job, and actually do the job correctly, if management would let her go! Customer service should be top priority ALWAYS! We will not be back until she is gone!

After being a customer for about 10+ years this store has been declining slowly in the customer service department. While i understand they are only trying to make sells there comes a time when trying to get someone to buy something should stop, especially when the customer claims to not be interested.

Was not very happy with the service only had one person to take care of everybody. The stores is hard to maneuver around. Definitely could use a bigger space

Awesome Assistant Manager! Every time I have been in this GameStop Joe is always working like crazy, and always has an answer for any question customers have. I hope GameStop really knows and appreciates this man. Kudos Joe!!!

Employees are very nice and knowledgeable about games and other nerdy stuff.

Pottery from floor to ceiling. Most beautiful event I have ever attended.

Good place to go if you like games, and have kids who want updated games. Trade ins, and new stuff. Prices are reasonable.

Very great place for your video game needs.

Great knowledge of the staff about up and coming games

Love people and the atmosphere. Great place to get and talk about games.

Took my sister from Knoxville Tennessee an bought her a pair of nikes an me Tommy sandals cause I had the brown,So I had too have the black,Looking for these,suggested you have some on at the store too help match up an make each persons there on style an color,or colors.Id pay extra for it.

Great place for gaming info and all your gaming needs

Staff are very friendly and knowledgeable. Very good selection and returns policy, and a rewards system for repeat customers.

These guys are amazing with my don, Tyler. He loves this place

Not the biggest fan of GameStop but the locals that work here are always helpful and knowledgeable

Awesome place great games and a cool and helpful employee named charles

Bought something for a Christmas gift that I ended up not needing. Took it back for a refund and was told they couldnt refund it, even though I had my receipt. They gave me a gift card that I will never use so I should have just flushed my money down the toilet.

The staff is very knowledgeable, helpful and courteous

Great service and very helpful employees

Good service just make sure they put ur games in the cases before u leave

Do not ever deal with the lady with the gages and shot hair, by far the worst GameStop employee ever.

Great friendly service GREAT prices LOVE IT

Goods my family is interested in. Medium price range .

Prices are too high but they have a good selection and the staff are friendly

They are pretty good at helping you find what you are looking for.

Great personal service, very knowledgeable staff

Good staff. I love gamestop.

They were extremely slow! If you are in a hurry this isnt your store!

Good games and great prices love this place

Pricey, but decent selection

Gamestop is always awesome. The staff here is always pleasant and knowledgeable

I walked in with my neighbor while he looked through ALL the XBOX-1 games.

Friendly knowledgeable folks

If they dont have it at store can get it on line and will be at store in two days

Great customer service

My Grandsons love this store.

They dont really know what they are doing in the store not helpful

Was sold an empty case for $50. Staff closed early the next day with no notice and were extremely rude

Always have the newest games

Good prices

Really helpful staff

Some stuck up people

Always love goin here

Great place for gamers

Opens at 10am. Its 10:20am nobody at store.

Always fast,friendly service

I like this store . They usually have the games you are looking for .

Great place

Great customer service

Okay pricing but never enough help.

Its really tight space, but thats GameStop.

Found several games for the kids

Love games

Nice and helpful

Dont shop there

Favorite of ours

Get your gaming on

Ok

Wide selection

Folfo

Geek paradise