If you ever plan on renting a storage space at this location, I high advise you to ask for and employee name Mele. She will go above and beyond to make sure you get the best possible deal that have available. She is very thorough and knowledgeable on what they have to offer. Her customer service is 10 out of 10.

Convenient location, next to freeway entrance and Starbucks. Facility is clean and Tina made the rental process fast and efficient. She was friendly, answered all my questions and did her best to find the perfect unit within the facility for us. Thank you Tina! Bob

Mele was a top notch employee. I enjoyed my experience with her. She was a 5 star person.

I liked the fact that there’s Good Security for getting access to storage. The only low point is not enough carts for off loading. I like 👍 the new setup for showing customers the viewing of size of units.. pretty cool 😎 Andrea showed great customer service on explaining size & cost of units... Keep up the good work!!Stephanie N.

This place is miss leading and false advertising. You can get in the gate at 6am and exit the gate at 9pm. But if you are there at the time the office closes, you will be locked out of the elevator. I was cleaning my storage locker out today 09/11/2021. Brought a load down from my second floor storage locker and got lock out of the elevator. My storage locker is wide open and my keys to my car/house in my unlocked storage locker and they shut down the elevator. I was 50 feet from the office and no one told me they that they turn off the elevators. When I called for assistance I was told that I was shut out of luck. That there was nothing they can do. I will not ever rent from Public Sirage again. And if your smart, neither should you. Misleading advertising and misleading hours of operation... and I am not done with this place yet.. terrible customer service. Do not use this place. They are kyers

I highly recommend using this storage facility. The customer service was amazing. Brittany and Tina made sure they went above and beyond to find me just the right storage and in my price range. Made me feel very confident that my personal belonging willBe safe.

Amazing customer service! Very clean and welcoming! I recommend this place!And the prices are great and very affordable!

Cool storage. Brittany is very nice and helpful. She helps my dad who suffered a stroke.

Big shoutout to daya for her awesome customer service!! Took care of me and had me done within 20 min! She was also a new employee and already doing a awesome job!!! She needs to be promoted!!! Keep up the good work!!!!!

Tina is a huge help assured me we would figure this out, and told me it was ok, made me feel warm and welcomed. Such a wonderful lady you have working for you Public Storage.

I had a very unique experience here. I hadnt realized that to change names on a unit you must empty the unit and put your storage in a different unit. Now seemed crazy to me but that was policy! They explained everything to me clearly. There office service was excellent and they answered my every question thoroughly. Even if i didnt like the answer. All in all it was a very smooth and quick turnover. And the cleanliness of everything was remarkable!Tina and her team was wonderful help to me!

We made a reservation with Tina and she was nothing short of amazing! She walk us through the process and we are happy with the superb customer service!!!

Ive started renting my storage since two months ago and Ive been helped and my questions answered with nice hard working staff, thank you Tina

My experience renting a storage unit was great thanks to Nicole. Will recomnend.

Tina was very sweet and helpful. She helped us with price quotes and space changes thank you Tina.

Tina and Mel gave excellent customer service. They crossed sold packing products and was very thorough in explaining process and insurance.

I just rented a unit from Nicole. She provided great customer service and was very patient and informative.

Quick service, but under heated items

Tuna was very helpful and knowledgeable. A+ service all the way!

I actually rented a unit down the street at 525 California, but that property is completely self-service. I visited the 1275 office as they manage this location also. I worked with Andrea who used to be onsite at the 525 California property. I was considering two different size units, but wanted to see them. I also wanted more information about the location of the unit as I wanted an outside unit that was easily accessible. Andrea was fantastic! She showed me units at the 1275 location that were the same sizes I was considering. Also, since she know the other location so well, she recommended which was in the better location. I chose a location and reserved my unit. A week later when I took possession of the unit, Andrea met me onsite at 525 to ensure everything was okay. Such great service! Location is older but the unit was nice and clean. BTW, the 1275 location is very nice, looks brand new.

Tina is amazing...she’s super welcoming and helpful. I was able to get out of their in a quick timely manner and left feeling very satisfied. Thank you so much for your help Tina.

Tina is a huge help! I was having trouble with my lock and she helped me figure it out! The way she stopped what she was going, assured me we would figure this out, and told me it was ok, made me feel warm and welcomed. Such a wonderful lady you have working for you Public Storage.

I opened a new an account at this location and I left super satisfied with the customer service and attention to detail. The representative that helped me was Tina. I highly recommend this place and Tina. In addition, this location is clean, the spaces look new, and this facility easily accessible from the freeway. Thank you!

Brittany was super helpful and helped us in areas above her job description.

Great service. Just wish the buildings said what storage numbers was in the buildings. It took about 20 minutes to get to my little rental. Then found out that the number I was given was the wrong one, it was the one next to the one I was thinking was mine. Not mad about it though. That little mishap made me laugh. It happens to everyone. But all I can say to these ladies is to keep up the good work. You made my day alot better with the service you have provided me with this morning. Thank you.

The lights keep turning off. And 1 employee told me I can only stay 1 hr. Theres no way you can arrange your boxes in 1 hr . So I stayed more than an hr. Its a good place to store your stuff the facilities is very clean.

These ladies are very friendly, kind and very knowledgeable and the team work among them is awesome.

Andrea was so helpful and nice, I just had to get that unit today! Thanks Andrea!Adding another Public Storage review for Dani. She was also very helpful and provided all the details I needed to transfer to a new, bigger unit! Thanks Dani!

I liked the staff; they are friendly, and the place was peaceful and inviting.

Great service from Olivia no problems

Thank you Tina, she was very helpful in every possible way. Just signed up for a unit today and hopefully our stuff stays safe in this storage facility. :)

Tina’s customer service was amazing. She explained everything to me perfectly and made me feel very welcomed!

Tina was very polite and knowledgeable. She went above and beyond to help us get a unit at an affordable price.

There is a older lady that is rather rude. Even her co worker agreed she was being rude and unreasonable. She was raising her voice and speaking to me in a way that was I was an inconvenience to her when I was trying to be less bothersome as possible. However she seemed to go back and forth of what she was telling me and all i was asking what would be the most easiest for both of us? She was very professional in speaking to me I do not appreciate it. It seemed she was speaking to be out of spite and i only met this woman 2 twice for about 10 minutes. And that should he saying something. Its a bit farther but i moved my things to and cheaper place about half the cost they were charging me.I will add Allison is the nice one and so is Jason. They are always sweet. Avoid the unpleasant older lady there.

I have been renting at Public Storage for so many years. Moving and cleaning up at my old unit can be one of the biggest worries in my life and I don’t know what I would’ve done without Jason Mordecai’s helped.Jason went above and beyond helping me and explaining all the Public Storage policies and procedures when I’m about to gave up on my old unit. He was very helpful getting me set up with a new unit and he even offered to help me moved my stuff if needed.Jason provided me an excellent and professionalism customer service. He has an ability to help and understand your situation, I am very much impressed of his knowledge. Jason has an amazing customer service that needs to be heard and addressed to the highest person at the Public Storage Management. Jason’s friendliness and awesome work will definitely have me refer more people.

This particular location has really great staff and theyre really willing to work with you in situations

This was my first experience with Public Storage and I am very impressed. Staff was friendly and very helpful. I will recommend to anyone looking for a storage facility. Very pleased. 5 stars.

This location has always been my go-to location for a storage space when needed. This is my second time renting a storage unit at this location and have had nothing but great experiences here. The staff is amazing, they greet, smile, and acknowledge you if you are waiting in line. Jason was a great help to me and got things taken care of . Prices are also great at this location, so check them out here first before going anywhere else.

And gelica has been wonderful she needs a raise Mr. King

I went to this facility yesterday. I was greeted with a smile then we proceeded with getting me a storage unit. I was unclear of which one was the best one because I didn’t need anything to big or to small. Allison was a big help with my decision she walked to through all the steps. I then decided on a 5 by 5 unit Allison then walked me to my unit and let me know everything I needed to know about the facility. In closing just wanted to give a big thanks to Allison for the great customer service

Alison was awesome. Very helpful and clear

Worst customer service ever experienced. I have been a great customer for 5 years now in this public storage location in Pittsburg paying my largest unit (10 x 30) promptly each month without fail. Early this month in Aug, a service rep called to inform us that our unit has been forced open and vandalized and she said this happened in May. First of all, why call just now? My daughter was furious and called the office only to be yelled at by Raven and the phone was hanged up on her when my daughter was asking to explain how this all happened. When I got to the storage on that day the same front office girls (Allyson and Raven) were giving me the worst attitude and rudely told me to to stay outside of the office by while I was trying to call my daughter to get her on the phone. They both were not helpful, in fact when I was about to leave after checking on my unit, Raven threatened me by saying that I will be evicted when I asked who their manager was.I think this kind of an attitude and bad customer service had to be reported.Another incident happened, a few weeks after the first incident, I got a call again from Allyson saying that my unit was (again) compromised and NOT locked and that I need to get to the storage ASAP. I said that I live about 1.5 hrs away and to call me on a Friday afternoon seem unreasonable. Besides I said I was just there three weeks ago, she did not explain more but said the only way to check is to get to the storage ASAP. I still managed to drive and have to clock out of work early. By the time I got there the office was already closed. I went to check on my unit only to find out that my unit was properly locked and NOT compromised. Really???? Why the phone call? Isnt this another very bad customer service? Not checking the facts first before they call the customer. This was a real hassle and very inconvenient and inconsiderate especially since I have to take my husband with me as he can not be alone in the house due to his medical condition and to get get there only to find out the inaccurate information that Allyson had provided. Mind you my drive to and back to the storage is about 3 hrs.Really worst and bad customer service and disrespectful workers - both Allyson and worst is Raven - had a huge frown on her face and anger in her entire demeanor. Not very helpful.

Came to storage today and this lovely lady Ms. Tina helped me out and she was very nice, very welcoming experience i had .just want to say thank you and Ill be back

Margaret and Andrea and Jason are great. I have a unit at another location and the manager wasnt in the office. They were able to help me and resolve my issue even though they werent working at my location. They definitely saved my day!

The staff at Public Storage on California has the greatest customer service. Erika was a great help, through, patient and took her time in helping rent a space. Margaret, have a great team. As a manager myself, youre only as good as the staff you have. I love your teams professionalism, accuracy, kindness and friendly atmosphere. Thank you for everything!

ANGELICA WAS AMAZING GREAT CUSTOMER SERVICE NICE ATTITUDE

Tina, good service

Margaret provided excellent customer service to me in finding a rental space for an urgent need to store items for myself and a critically ill brother in a home who was given two months to live. I was absolutely frantic and needed understanding, ease, and convenience with the rental process. She was exceedingly knowledgeable in the space availability, storage policies, and even the online process went very smooth and was user-friendly per her guidance. She is a stellar employee and you should definitely give her a raise or promotion as she makes property rentals less stressful and easy access to the customers especially during difficult times and takes pride in her job!Thanks for everything Margaret!!!

We made reservations online. Within a day, we received a call from the manager to confirm. When we arrived, we were helped by Bobbie. She was very friendly and helpful. She explained everything to us while asking good questions to help make a decision on what size to rent.The entire process was a breeze and she was able to get us a bigger storage with really good saving.We are totally satisfied with the service and facility. Highly recommend!

Worked with Margaret after reserving my space online. The lot is better in person than on picture online. Margaret was professional and knowledgeable about any questions I had. During the tour of the facility you could tell that they take the time in making sure its clean. Highly recommend this place if you run out of room at home.

The staffs there are very professional and take their time and effort to show me different units and guide me through this process very professionally and very kindly. Highly recommend their service. Thank you so much for your time and efforts

Bobbie is the best! She took care of me when I came in and was very helpful! Public storage needs more employees like her!

I have been renting at Public Storage for the last couple of years. The customer service has always been very helpful. Bobbie is very professional and she knows her stuff any questions that I may have had she always knows the answer. So glad I chose this Public Storage.Thank you,Janeé

Had a smooth experience with David. Raven was very helpful to show me units. And she went above and beyond by going back to the unit 1 more time to put the lock on for me. Bobbie offered a cheaper unit which was what made me ultimately choose this location

Moving can be one of life’s biggest worries and I don’t know what I would have done without Erika’s help. I am beyond grateful for her great customer service and efforts to make this transition so smooth. I love public storage and thank you from the bottom of my heart

I just rented a unit yesterday and had the pleasure of being helped by Margaret. Talk about excellence at its best! With Margaret, its all about the customer. Not only was she very knowledgeable and thorough in explaining the rental agreement and rules, but she also took the time to give me heads up on what can happen if the rules arent followed, etc, etc. She made sure I wasnt choosing a larger unit where I would be paying more than I should, and gave me pointers on how to make my belongings fit in the storage unit thats perfect for me. She also made sure I bought the right moving supplies that I actually need, and not go overboard in buying supplies I think I need. But most of all, I enjoyed the laughter. I told her shes my new best friend. :-)I had to return to Public Storage today to pick up the large boxes I left yesterday and had the pleasure of meeting Bobbie. I gotta tell you, she is Margarets mini-me. Bobbie and I began talking and laughing as if we had been friends forever.Ladies, thank you so much for making a newbie feel at home. There are not enough stars to rate you!

I always have appreciated the help and service from your employee Bobby. And Margaret. And i will continue to do business with you guys thank you so much for all your help and support. Your favorite customer John Hopkins jr

I have had a couple different storage places and by far this place is the best.

Allison has outstanding customer service! Helped me understand the rates and was super nice! I totally recommend coming to this facility!

Both ladies were super helpful and delightful! Service was swift and pleasurable. The grounds were well kept and secure. I would recommend this site to all my family and friends.

My first time going to a public storage, and one thing I can say off the bat. Margarette provided an amazing experience. Shes very articulate and honest. Definitely one of the best customer service experience Ive had as a customer.

Erika was very helpful in getting me set up with a unit, showing me what was available and getting the best rate. When I was ready to close my unit she took care of me and ever thing when very smoothly. Thank you Erika!

Raven was very friendly and helpful. She explained everything to me.. she answered all the questions I had . Very good customer services. Thank you so much for all your help.

Great people Margret and Alison an all the other staff, was EXTREMELY HELPFUL, NICE, Great all around experience 🙂

I came in today and was created by two wonderful associates. They were very help and got me what I need at a great price. The gave great recommendations as to what would be best for my needs. Would highly recommend them! Thank you so much!

The team here is amazing! Margarett and Bobbi have always been very pleasant and helpful with any questions or concerns I have. After having to switch units Erika was helpful and guided me through every step with accommodations as allowed. definitely happy here and content with knowing such a helpful team is around.

Dave was great. Good service and prices. Got us what we needed!

I must say I didnt expect very much from this particular facility. Like many people who rent a public storage, this was crunch time for me. I expected to be part of a long line, to be greeted as though I was a robot, to pretty much sign my soul away on each piece of paper and to be lead to a space possibly the size of half of my college dorm room. No. This was actually a good day. I actually came in at the perfect time. As I entered the office, I was witness to a very clear and repetitive lecture to a prospective tenant about how to pay for public storage rental dues. Agent Margaret was very clear, calm, repetitive and stern. So calm and so repetitive in fact, that by the time Agent Brittany came to serve me, the rules were already so clear to me that all I had to do was sign the papers. Brittany follow proper protocol and showed me the unit. We walked down a long hallway that was reminiscent of an episode of the X-files. Thankfully, I was introduced to a unit that was larger than I expected. I found both agents to be very friendly and personable. I had an awesome experience renting my unit.

I reserved a unit here and when I had movers bring my stuff the unit was too small. They wouldnt refund my money, only saying that I shouldve known how much space I needed. I filed a dispute against the charge and received the money back. Within a month, I received a letter from a debt collector demanding I pay them for services that were never rendered. Im very disgusted with the whole situation. It was very unfair and a horrible business tactic. Renter beware, if youre not sure how much space you need always go two sizes bigger just in case. In my case I went one size bigger than what I thought I needed. Even better, go with another company all together. Save yourself the agony.

I really loved Margaret. She she showed sincere dedication to helping me get the best unit for the best rate. I loved even more talking with her. Real down to earth and very funny. Thank you Margaret you were great

Bobby and Marg are the best!! Im in what you would call a VERY tight spot and they were extremely helpful and kind. I appreciate everything thank you so much 🙏🙏

We had a pleasant experience at this location. Margarett was awesome! She was friendly and put a smile on our faces. She was very knowledgeable about the Public Storage products. I will definitely recommend.

I was able to come in after being late for my appointment and still get helped. Bobbie was very welcoming and efficient with helping me and others. She asked me about items stored, showed me my unit and helped explain my contract and answering all my questions. It was very fast and I was very happy. :)

Had to store a classic DB-8 and Bobbie the associate there was quite helpful. She made it very easy to understand the rules and gave me a tour. I think she needs a raise. No, I know it. Give her a raise.

Chelsia and Bobbie were wonderful. Very friendly and helpful. Chelsia went over all of the rules and contract information. The place is clean and so are they. Thank you.

Allison was awesome!! Made the process painless and easy =)

Allison was great! Very nice people

On my moving day I realized that I needed a bigger storage space. The wonderful ladies at the front desk were able to upgrade my storage space in just a few minutes. They got it done just as the truck pulled up to the gate! Excellent customer service and incredibly patient with my requests!

Love the staff here. Had to get a storage immediately and was going through a really difficult time. Margaret listened to my heart woes, provided comfort and made the process of getting a storage that fits my needs as easy as possible♡♡♡I also called around to a few storages and am getting the best prices in town.Thank you all so much for all of your kindness and compassion. I appreciate you!

The staff here is lovely and lively. Kind and well spirited! Margrett issued the contract and tour while Bobbie filled in the gaps with good conversation (in-between customers of course). This was a great experience, great customer service! 10 stars 🌟

Rude and disrespectful office personnel... Too busy on theyre lunch break to help, unless your paying a bill. These people are rude and disrespectful, lack basic knowledge of theyre job. Refused to show me the unit I was to rent and when I went to see the unit the door wouldnt open.

Great customer service! Andrea was so helpful and gave us all the information we need it. The facilities are really clean and the unit was in great conditions. We just had to get our unit here. If youre looking for a storage place this is a great location.

The staff, Bobbie, Margarett & Ericka were incredibly helpful & efficient! These ladies truly customer advocates! Great sense of humor to boot 💖 Thank you for brightening my day!

I have rented a 10x30 space at this location for over ten years. I never had a problem, the property is kept spotless, and location is very secure.This all adds up to one thing:YOU’RE A STAR MARGARET !!!PS - your staff is top notch also...

I have found my experiences with this location to be quite painless. Whether it be to simply pay my bill, or to use the carts that are supplied for use on the property. Margaret is very straight forward in how she runs the office and maintains the property, which makes interaction with the office very pleasant, and sometimes entertaining. I would recommend this location to anybody looking for a no nonsense alternative to your self storage needs.

Very good service, very polite and helpful! Allison

Margaret and Bobbie are so awesome and helpful. They gave me great information and helped made my experience easy and amazing. I would recommend this location to anyone that’s appreciates great customer service

I just want to say Margaret went above and beyond to make sure I had the best experience at this location when I went in to rent my space on Saturday. The customer service she provided me was awesome! She explained everything very thorough, made sure that I got the right amount of space and even saved me money. Thank you Margaret you are the best!!!! 😊

I got there at a bad timing and chelsia, bobbie and david where able to resolve my storage problem I was looking for a couple of days with out any luck until I came here and meet up with this great customer service! Definitely recommend this place to anyone great costumer service and even help with any questions thank you guys!!

Chelsia provided amazing customer went above beyond explaining all rules, showed different size storages. Her friendliness will definitely have me refer people.

Every time I done business of any kind with the employees in this location, by phone or in person, its been a welcoming experience. Thank you Margret and Kathleen. Well everyone there gives the same level of excellence.

Margaret was very outstanding to me...Maybe I will come back one day..Keep up the good work ladies...

Employee was extremely rude to me for no reason, and told me we werent allowed to use the dolly anymore, ALSO for no reason, didnt even say why. I spent the whole day moving my stuff from one second floor unit all the way to a different, bigger second floor unit and still have a lot more stuff to put in there, and he had the nerve to say that we couldnt use the flatbed dolly. If I am unable to use what I PAID for at this facility then I would like a refund on this months payment. The WORST customer service Ive ever had, he was extremely unprofessional.

AMAZING.Thank u Tina!!

This is a very clean property..Margaret greeted me and was so helpful...showed me the unit she knew would work. Even explained mattress covers and why I needed them.....she was not pushy...She called and reminded me every month and when I was late she worked with me....when I got ready to leave her property she told me she would miss me...hope me good things...a d told me to remember her if I needed Storage again....You looking for a place to store....hook up with her she is great to her customers.

I have had my storage unit here since 2015. Margaret and her team are absolutely wonderful, professional and efficient. The rates are very reasonable for the Bay area.

I’ve never felt more welcomed when I walk into this public storage! Margaret and Bobbie give the best customer service, not to mention them both having absolutely flawless nails. Thank you for making my storage experience a great one!

This place is by far the best place for any storage needs you might need, the best thing about this place is the workers and the customer service ! Especially Hannah and Chelsia ! They make everything so smooth

Anthony was great. Made the process quick and easy and provided helpful tips on properly storing and using the unit and facility. The location is conveniently located by the freeway exit. Their prices are very competitive compared to all other storage units around the area. I highly recommend it!

Margaret the manager there is amazing! Very polite and gives great service. She goes out of her way to help and assist you in every way! I wish I could give her 10 stars.