Great service and good people just come to them and they will help you

Josh was awesome in helping my husband find the “right” e bike . Since his purchase he rides his bike multiple times a week. His a1c has dropped a point. Abe the service manager has also been very accommodating in fine tuning his position . Thanks Pro Bike Run!

Super knowledgeable and super friendly. Josh and Abe both are extremely helpful and not pushy! They listen to all my questions and are thoughtful in their answers, and patient, always considering me and my interests rather than just making a sale. This my third bike from PB&R and my experiences have always been great. I highly recommend PB&R!

I’ve been running on and off for 10+ years, trying lots of shoes never feeling like my choice was the right one. First time having my gait analyzed and Sam took time to explain the mechanics of my gait, make expert shoe selections based on the support I need. I appreciate details, and Sam made sure to hit every one. Thanks so much and I’ll be back for my next pair soon.

Knowledgeable salespeople helped me make a perfect selection in a bike. Lots of parking and building is free standing so you can test ride bikes around the building. Every imaginable accessory including clothing, shoes, gloves and a great selection of inexpensive helmets! Got a rack for the car, did it all. One stop! Cannondale, Specialized and others. I opted for an electric assist with a step through due to a recent surgery I had. Love my new bike and I will use it because its the right bike for me! Thanks to Josh for all the time you spent with me.

Highest recommendation. I talked to a lot of bike shops recently, and they distinguished themselves right from the beginning of our phone call. Josh made for an excellent customer service experience which seems to be a lost art in this Covid world. He followed through and found me a great bike that matched my needs while also being incredibly patient with all my questions. Thank you!

My friend is a runner and was in the market for a new pair of shoes. This is THE place to go.. Not just for the shoes, but also for the amazing assistance from Stuart. His recommendations were stellar. His knowledge and experience will keep us returning indefinitely. Thank you for an amazing visit! Great customer service is an integral part of a successful business.. And yall exceed that!

My husband and I have been looking for new bikes for over a year. Our local shops did not have any in stock. Within 10 days Josh at ProBike and Run contacted us with a bike available for me. He held the bike until we could arrive to check it out. Fantastic product and service.

I purchased bikes for both my Husband & I. We are both beginners & we worked with Anthony. He was very nice & super helpful with helping us find the correct sized bikes & exactly what we wanted. He also gave us a decent amount of general knowledge about the bikes & was ready to answer any questions we had. Made us feel at home in a totally new environment to us. Thank you so much!

I could not have asked for better help in picking out a bike and some gear. The staff are very knowledgeable and patient. I’ll definitely be a repeat customer 😊

I bought a Specialized e-bike from these guys. They are awesome! They were very attentive to all of my needs. They gave me a great deal and shipped the bike to my local bike shop. Shout out to Josh for being so helpful through the process.

Robinson location is my favorite. Always come out walking feeling great! Stew was the best. So informative and friendly.

Awesome people who were very helpful and knowledgeable. I drove many hours to get to their store for their expertise and would again! Thanks Guys, You Rock!!

Highly recommend Josh Carson, Sales Mgr. at this location (avoid the other Sales Mgr. like hes the plague- more later). Josh was extremely knowledgeable, patient, pleasant, professional--cant say enough good things about him, in every aspect of our transaction--poster child for how to do it right! The other Sales Mgr. is the poster child for how not to do it--had to call in with some questions and was unfortunate to have to speak with him (Josh was off)--this man was unprofessional, rude, talked at you, cut you off, extremely poor listener...had I not liked working with Josh so much, I would not have bought my bike here--the man was that ignorant! Josh was the man--thats who you want to talk to...signing off to ride my new bike....yeah!

Josh C. at Pro Bike+Run was amazing. He was helpful, professional, and very knowledgeable of everything bike related. You cant stump this guy! THANK YOU Josh for making my ebike dream come true.

Hands down the best service for running shoes. We have been going to Pro Bike and Run for a number of years now to purchase shoes and today we were helped by a young lady named of Claire. I guarantee that this young lady knows more about the fit of EVERY style by EVERY brand they carry in that store, better than each of the manufactures do! Im not kidding. She is TOP NOTCH!Yes, she watched him run so she could see if the brand he was currently wearing was the best fit, but she also showed him the video and explained what she was looking at and why, she explained his problem and what type of support he should look for AND she explained why some styles wouldnt work. Yes, she brought out a few choices that would work for him, but she also showed him different ways to lace the shoes to help with slippage and increase support to specific areas of his foot. Yes, she listened to him explain what he liked and didnt like about each shoe so she could find the right fit, but she also search the sale section of the store for him knowing he was purchasing the shoes himself. It was more about earning his trust and helping him find the best fit than it was about simply selling him a $130 pair of shoes. This young woman showed more patience and kindness than I have ever seen in sales ...in YEARS! Needless to say, we purchase 2 pairs! Im not sure what she is studying in college, but I do know that Hoka, Brooks, Altra, Mizuno should be paying this girl to be an influencer on social media!No doubt we will continue to buy shoes at Pro Bike and Run, but Claire...shes our go to sales person!

Drove 4 hours to get a bike. Spoke with Josh on the phone a couple days before. He had everything set up for me. Traded in my old bike for a Specialized Turbo Levo Comp. Great experience

Don’t waste you time going to this place. I looked at bikes yesterday and found one I thought my husband would like. I got the sales mans card and told him I would call him the following day. So I called up today and asked if they still had the bike. He looked in their system and he said they still had the bike. I told him I wasn’t driving all the way up there if they didn’t have that bike. He reassured me they still had it and he will hold it until I got there. So we drove the hour drive back up to the Robinson store. When we arrived he couldn’t find the bike. He looked around and couldn’t find it. He then told me someone must of stole it. He could of cared less that I drove an hour to get to his store. I was furious. He said give me your name and number and I’ll let you know when we get another one in. I told him I would never step foot back in his store again. He didn’t even care.

Josh Carson is amazing! Awesome service department. THIS IS MY FIRST MOUNTAIN BIKE and everyone made this experience easy and memorable. Thanks ProBike. Can’t wait to see the new Monroeville store!

We travel from DC to buy bikes from Josh! Always get great service and customer service. Highly recommend Pro Bikes.

I needed to fix my bike so I called the service department. When talking to them over the phone they said I could bring it in, drop it off with a turn around time roughly about a week. As I went in to drop my bike off, I spoke to a worker named Anthony. Anthony was great! As I was explaining what was wrong with my bike and what happened Anthony asked if I had a few minutes to spare as he fixed my bike. I couldnt believe he was going to fix it right then and there when I had been expecting it to take around a week! As Anthony was fixing my bike he explained what happened and what he was doing to repair it. Within 15 minutes my bike was fixed and I was leaving a happy customer! Will definitely start shopping here when I need anything for my bike from now on!

Another great experience at experience at Pro Bike & Run. I highly recommend these guys for your next bike service or purchase.. be sure to ask for Josh.. he’s been super helpful with our purchases

Josh is amazing. Great experience and I’m in love with my Specialized Diverge.

Great staff and excellent selection. Test rode some bikes and ultimately fell in love with my new Specialize! Josh is the man.

Great selection of bikes, and awesome service. Josh and the bike techs were very helpful!!

Picked up a new bike and it needed a few adjustments so they made the adjustments and then showed me how handle the upkeep on that part. Very pleased with the customer service at this shop.

Stewart Jones is the man. Great person and knowledgeable. Great legendary local runner as well. Very good experience.

Bike side is good run side is a little disappointing

Seems like store policy at Pro Bike is to ignore customers. I am by far not a needy customer, but I have never experienced any running or cycling stores that go out of their way to avoid eye contact or ackowledging a fellow humans existence. Pro Bike in USC and Robinson seem both to be this way.Fleet Feet is a good running store with other humans. If anyone has tips on a good cycling store, would lovr to hear about it. Big Bang Bikes went out of business - I bought 9 bikes from there and loved the people. Not gonna spend a $$ at Pro Bikes.

Josh helped me find the bike I wanted during an unprecedented bike shortage. This place is going to be my go-to for all things cycling from now on.

Great place to shop! Knowledgeable and friendly staff. Good assortment of products. Laura helped me get into a new Specialized Diverge with the perfect fit.

Love these guys and gals, they are informative and passionate about their sport, it doesnt matter if your new to the game of running or biking or a veteran,they will have the knowledge and experience to set you up!

I had a great experience here, I needed a new inner tube for my bike idk the names of the people that helped me but everyone was friendly and helpful. Seemed like they were pros.

Just purchased a Specialized Roubaix from them. The sales manager, Josh was attentive and willing to discuss bikes and go over my questions. It’s a large price tag for me so I appreciated his time. He was very engaged and helpful. I didn’t feel rushed at all.Josh highly recommended a 52cm although I had gone in for a 54 that I had reserved. Relying on his recommendation and I’ll see how it works. I’m hopeful they will work with me if it turns out not to be the right choice.(As a side note, i witnessed Josh’s interaction with another customer who was having trouble with a bike rack they had purchased. While I didn’t hear all the details, they were assured that they would be taken care of and they appeared to leave satisfied. It was this interaction that gave me the sense that if I was unhappy with my purchase they would address it for me as well.)Of the two people who helped from service, one was extremely attentive and expedient. While on a test ride in their parking lot, the chain got tangled on the front derailleur. Never had that happen before on any of my other bikes but the other gentleman from the service department explained it had to do with the way I shifted it. Frankly, I wasn’t satisfied with that answer but I also didn’t press it. Maybe it was my inexperience with SRAM AXS group set. This is my first time using electronic shifting.Regarding constructive input, it would be great if an experienced person from the service department would work directly with the buyer to ensure everything is adjusted optimally. Have me sit on the bike, and make adjustments to seat height, position, bar tilt, etc. I’ve had this done from other dealers upon purchase and it’s really helpful.I have another bike purchase with my wife coming up soon and we plan to work with Josh as our first stop.

Joshua was beyond knowledgeable and helpful. I highly recommend the store and dealing with Joshua.👌🏻

Very helpful and friendly, no pressure sales.

Great place to come for running!

Awesome store! Super helpful staff and great atmosphere. Laura did a great job helping my daughter choose her first cross country spikes and even worked with her on the treadmill giving her a few pointers. We highly recommend and will definitely return. Thanks, Pro Bike & Run for a great first experience.

Great customer service! So nice to shop there.

Extremely arrogant over the phone and in person, never felt like they’ve wanted to help. (Service team) When you call the tone is you’re bothering them for something rather then any sort of welcoming response, hang up on you every-time without a word. Prices are high and turn around time for anything small is at least 4 days. Plenty of locally owned bike shops in Pittsburgh that should be supported rather than this establishment. First time ever writing a review on google, never felt the need until now.

I took my daughters in today to get fitted for XC shoes and have to tell you that the staff was amazing. My daughters are 12 & 14 and both have different needs when it comes to a running shoe, we were treated like we were their only customers! My girls tried on a number of different shoes, were able to hop on the treadmill to see how they felt and had experts there to watch their form and make recommendations. The time and care that they put into making sure we left with the perfect shoes is very much appreciated! We will definitely be back!

Patient attention to detail and helpful staff. I had them pack and ship a bike I bought on Craigslist. They treated me like an in store customer and didn’t once hesitate to go above and beyond, patiently, as I fumbled my way through my part of the process. Most shops turn away from this kind of service. But they see, the guy who sold me that bike delivered it, and was in need of a new bike. I hope it leads to a sale for them. I will seek them out and recommend others do the same. Good shops are hard to find and need Customers to survive.

Unfortunately had a poor experience here. Brought in a fat bike wheel to have a punctured tire replaced. Two major issues with it. First, I was overcharged by $30 for the tire (charged for the 4.6 in @$130 vs. the 4.0 @$100 I purchased). Secondly, got the wheel home and realized they put the tire on backward. Did get my $30 back for the up-charge. Had to bring my wheel back in to get the tire put on correctly and only refunded a portion of the labor. Did get something that felt vaguely apologetic and a yeah, those things happen. Overall not a good experience at all.

Excellent staff and excellent service. Just purchased my first ebike and couldn’t be more satisfied. Biking is so much easier now and I can exercise and enjoy my surroundings. After a motorcycle accident 2 years ago this is what I need.

Love the place the people are so nice

I would rate a zero but the ratings don’t go that low. I would just say RUN. Worst customer service ever!!! My husband Paul purchased a bike in June 2020. The bike broke in the beginning of October. We dropped bike off and they were going to call us with diagnosis, they never called we finally reached out to them and they stated it was the throttle and they would order the part. Weeks went by with no call from them. Called them and they stated it’s not the throttle but the controller and they were going to give him a new bike. Weeks went by again with no call. Went into store and they stated a new bike is on its way, meanwhile they had a showroom full of bikes. FINALLY in December (2 MONTHS) later they called and stated the bike had been repaired that they took a part from another bike in store which could of been done in October. They need to make this right. They offered him a bike pump. Are they serious.

Shout out to Jeremy, the guys in service and Chuck for the excellent experience in building my out of the box Motobecane (and without complaint or snide remarks ... lol). Bike runs like a Lear Jet. Have been a customer of Pro Bike since Chuck opened the first wooden floored galley store in Sq Hill. Always received top of the line expert opinion and service.

Great personalized experience and selection.

I have some things to complain about, as well as things to applaud them for. One minute theyd be guiding me down the street like a father to his son, the next theyre cutting the brake cable and pushing me into traffic. In all, I purchased my bike from them, had the saddle adjusted properly, and was given a crash course on operating the gears (rookie, which is why I needed extra guidance). Id recommend the place, but dont expect to be overwhelmed with kindness/help around every corner. Running guy, even though I was there for a bike, was very friendly and offered as much assistance as he could. Chuck was helpful. Mechanic was friendly. Things may be quite different without the pandemic madness, and them being swamped. Ill return for my wifes bike, and see if they can raise it to 4 stars.

Pro Bike has responded to multiple local requests (including mine) with all lives matter. They say they support diversity through over a hundred local charities, but havent said which charities they are or what they do.They have permanently lost me as a customer and I hope you will also strongly consider taking your business somewhere else, like Fleet Feet.

Super friendly at the door and out. They fit my new running shoes and were very patient. I will definitely go back.

Everybody at the store is very friendly, helpful, and knowledgable, they even stayed after closing to help me find the right running shoe.

Skip this place. Other bike shops will treat you better. The North Park Pro bike was way nicer. These guys just are toxic to customers. I ended up buying $10k worth of bikes else where. Have been here about 10 times and never had a good experience and walked out.

Chris took the time to fit my daughter with the right helmet. He was very friendly and knew his stuff. He was also very good working with children got right down to her level. Will be back for her next helmet.

Just brought my little girl in for a bike, and wanted to purchase an ebike as well. We were passed off from one sales person to another like we were yesterday’s garbage. There’s nothing more telling about the true customer service of a business, and the level of actual belief they have in customer service, than that of a business that gives you zero customer service because they’re “busier than they’ve ever been.” We were reminded a few times about how kids bike sales are currently up 350%. Good for you - because your lack of service will result in two less bikes (and shoes, maintenance, etc.) being purchased from your store.

Very professional and very knowledgeable staff. Went out of their way to locate specific track shoes for my son. Pleasure to work with. Highly recommend this store!

Abe Is super friendly and helpful. Always accommodating when I need something done. Great bike shop highly recommended.

Scroll down and read the review 5 days ago from Brandon Evans. I had the exact same experience. Skip this shop.

Absolutely terrible. Checked on their website for a bike that was supposed to be in stock, I drove 1 1/2 hours to go buy it just for it to be already sold. The salesperson “helping” me was extremely rude to the point where I was going to buy a different bike until he was being so difficult that I left. I mean he was actually cursing at me for no reason. If you’re thinking about shopping here do yourself a favor and don’t.

I see people complaining about the staff/customer service and, while I agree that the staff isnt traditionally welcoming, I really have no problem with that at a store like this. I actually think its par for the course, as far as bike stores go. However, I can understand a customer wanting to be accommodated when he/she is putting down as much money as some of these bikes go for.That said, if youre in the market for a worthwhile bike, and you appreciate the notion of supporting a local bike shop, which I do, then your best bet is to go to a store with both expertise and selection, and this store has both.As an example of their expertise, and its been a number of years for me, but I would see the Pro Bike race team crushing it at the mountain bike races I used to participate in. I mean, they had a great team (may still for all I know). As far as an example of selection, just walk into a store or check out their website. Lots of bikes.Personally, Ive bought five bikes, for me and my family, from Pro Bikes since 2006. Two of those times, I knew exactly what I wanted and they had it. The other three times, I only had a general idea and needed advice. Every time, the people I dealt with were very knowledgeable. I havent regretted a single purchase.What does keep me going to other bike stores is the inconsistency in their price. Sometimes, theyre willing to negotiate a bit on price, other times they scoff. My most recent purchase (June 2018), was a model year old and on sale, and not prohibitively expensive to begin with, so I didnt even try. But then, they didnt offer me the accessory discount that I was expecting and had been offered on my previous purchases.You either negotiate price or you dont. You either offer a discount on accessories after purchasing a bike or you dont. Be consistent and transparent. I dont want my final bill to be a matter of chance with who I deal with on a given day and I dont want to turn the negotiation experience into something that resembles a trip to the car dealer. Thats really my only gripe with this store.Otherwise, if you are really want to be comfortable with the bike you purchase, this is a great store.

My husband went in to the Robinson store. No one greeted him except for Matt, Im giving 5 stars because Matt took the time to help him pick the best shoe. My husband hasnt ran in years, he left the store feeling good about the purchase and happy to start running.

I never write reviews but I must say Keith was amazing!!! Made me feel welcome and had a genuine desire to help me. Dude rocks!!!! I well be seeing him for all future MTB needs.

The sign out front says apparel is 25% off. Not true. Took five minutes to get someone’s attention. Asked if a pair of biking shorts was on sale. Smart alek salesperson says yes it’s for sale, not on sale. I guess he thinks that’s why I walked in their store, so that he could speak to me that way. I won’t be back, no integrity and bad attitudes is something I can easily do without, no lack of other businesses close by selling the same stuff. Id suggest doing your due diligence, dont believe a salesperson that tells you how good of a deal youre getting, verify it yourself.

This place is legit. Super friendly customer service, very knowledgeable techs in the shop, who explain whats going on with your bike. They didnt push at all, offered suggestions on fixes, and looked at my bike as soon as I walked in the shop. The bikes for sale are a bit steep on price, but thats what you should expect from a local shop. You can test drive bikes around the building and they do a great job fitting you to a bike. Good luck trying to get that kind of service online.

Chuck was amazing and helped answer all of our questions as first time bike riders. He even told us where to get a hitch and went over bike trail etiquette. Thank you for an awesome experience!

Recently purchased 2 bikes and had a terrible experience. During the course I was told 20 times how busy they were as an excuse for bad service. Took almost a week for them to transfer the bikes from another store and when I called to get an update someone named Dan was unbelievably rude. Then when picking the bikes up there was a line to get in the store to accommodate social distancing, which I totally get. So I went up to the entrance to first ask if we needed to wait in line if picking up an online purchase that was already paid for and the female worker told me that everyone has to wait and pointed to the end of the line. So after an hour waiting in the sun and finally getting to the front of the line the same female worker asked what we needed and I again told her picking up an online purchase. She then said, you didnt need to wait in line if you already paid and proceeded to get the bikes which were literally 5 feet from the door. We ordered kickstands which were not on the bikes and had no opportunity to ask questions about the SP phone connection, included checkups, tuneups, etc. Get the bikes home and the brakes on one of the bikes needed immediate adjustment and the tires on the other bike were almost flat. Not normally a big deal but I never had a bike with Presta stems so had to figure that out and get an adapter. I certainly didnt want to call ProBikes back to ask questions based on previous attitude and rudeness. Thank goodness for Youtube. Never again Pro Bike+Run!

Great experience! The employees were experts in their field, very helpful and nice!

I had my bike at a different shop and I was told it did not need anything. Then I had it on the trail and it was acting funny. Next stop I went to Pro Bike and the staff was very friendly and knowledgeable. The repairs were made very quickly and I am happy with the price. Do not hesitate to deal with Pro Bike and Run!!

Had exactly the same experience as the previous reviewer. Called in to check status on a bike and was told if If it says we have it online we have it. Drive 2 hours, bike is nowhere to be found. Salesman at time to even look for it and then brushed me off like I didnt exist.Ive had previous issues with them with warranty work on a bike where they destroyed the dropper post from improperly reassembling it, left bars loose and limit screws improperly adjusted, on and onThere is a reason they have such a bad reputation in the local biking scene. Complete incompetence

Never thought I would feel comfortable having a dude tie my shoes and watch me walk around a store, but I am incredibly glad I stopped in. Thanks Chris! Awesome staff that seems to be passionate and knowledgeable about what they sell.

Great selection of bikes, average selection of bike clothing, below average selection of accessories.

This place has terrible customer service. They wont let you touch bikes when I asked to test ride a 6k bike to see if I liked it they said you dont need to...reasoning being its 6k and has everything if Im dropping money on a bike you let me feel it. The young guy with a cap that looks like a tool is not very knowledgeable and walks away from you when talking. Just awful experience Everytime Im there.

I went in on Monday evening, maybe around 6:45 or so. They close at 8:00, but not once did I feel rushed. Matt helped me out with selecting the right pair of shoes and sizing me. Turns out I was aiming for a size too small and the wrong width for my needs. He couldve sold on the more expensive pair of shoes, but he really did not pressure me one way or the other. This place has top notch customer service, a great selection, and reasonable prices. Highly recommend!

Go to trek store. Much better service

After making my rounds ISO a new bike at the various local bike shops I ended purchasing a Giant hybrid at Pro about a year ago. The exerience was great; staff was patient and very willing to fetch me multiple bikes to test ride. I was surprised by how my sales guy went out of his way to properly fit the bikes for me, even calling over one of the other associates at one point to help get the fit right. Granted- I was there around 2pm on a week day, so it was pretty slow. As bike shops go, this place has a very good selection, good staff, good prices (good sale prices too), and a good range of price points.

Great people here. Dan T and the sales staff are very friendly and knowledgeable.

Great selection of running shoes and gear. The staff is very knowledgeable. I will keep coming back again and again!

Very friendly staff members. Extremely helpful and knowledgeable! I definitely recommend shopping here for all of your running needs. They take their time to help you find exactly what you need, without feeling rushed or forced to buy a specific item.

I am 100% pleased with the knowledge and service that I received from the staff at PRO BIKE+RUN. Great store and the staff actually RIDE! Shout out to Aaron, your doing an excellent job, and hope to ride with you one day. Thanks for selling me my Sequoia as well!

Despite spending nearly $2000 here, I do not feel that my business was valued. I also feel that the salesman that worked with me was interested in up selling rather than providing guidance in making the best choice.

Awesome shoe shopping experience. Matt was super helpful and patient while I tried on a number of different shoes. He was extremely knowledgeable and willing to explain things if I had questions. Thanks Matt!

Great experience! I had never been fitted for a show before, the staff was incredibly patient and listened to my concerns. I ended up with a fantastic pair of shoes that feel great and really fit my feet.

I came in right before they closed and he still took the time to properly size me for a running shoe. Ive had alot of issues running and he gave me insight as to why. Super friendly and super helpful.

Very honest workers. I brought my bike in for a tune-up, and after an evaluation was told I needed a new chain. I received a call a short while later, and was told that my bike was in great shape and that they didnt think a full tune-up was completely necessary. So instead of deceitfully charging me for a full tune up, they were honest and only charged me for what was needed. I honestly do not think other shops would have done that. I am very pleased with the service and will continue to go here when my bike needs service.

Excellent customer service provided by Chris and Dan!

Walked in and received no greeting. There were only 3 customers in the store . Stood around for another 10 minutes waiting to ask to try on some eye protection. Left without a word said and order a pair of bicycling glasses online, not from them, in their parking lot. They had a good selection though. They even had the eye pro I ordered.

This store is fantastic. Thought my crank was possibly stripped out and needed to be replaced. I Took my bike to have the techs take a look at it while I was on break from work and one of the guys had it fixed with a tap in less than 10 minutes (for next to no cost at that). What a relief, expect nothing but A+ service from these guys. The store itself is great too, if youre looking for quality bikes and gear youve come to the right place. Thanks again guys and keep on rockin.

I purchased a Cannondale Quick 4 at this location last weekend and had the best experience. The store has a very clean, relaxed atmosphere and the staff are passionate and knowledgeable about their jobs and merchandise. I was able to take a few different bikes for test drives in the parking lot and was told by the staff they wouldnt let me purchase a bike unless I had taken it for a test drive first! For someone who was purchasing her first bike in a while, I felt like they wanted to find the best bike for me and understood and respected my price points. I would highly recommend this store for anyone looking for a new bike, especially for new bikers who dont know too much about the different brands and styles. They are super helpful! I will definitely be back!

I cannot say enough good about this place. I was very impressed with the time and effort the staff, especially Marc, took to properly fit me in running shoes. I had been unwittingly running in the wrong type of shoe for years, leading to multiple injuries and discomfort. Each member of the staff brings a unique blend of running background to the table and I was able to find someone with just the right experience to assist me in my noncompetitive, but fairly long distance, training regime.My wife is just beginning to run and she received an equally impressive level of service. I would recommend this store well above other brick and mortar running stores in the area, hands down. The owner of the store makes himself available to everyone and is extremely knowledgable on injury prevention and treatment.

I purchased a new gravel bike from Chuck and staff everything was a positive experience. I enjoy the shop and would recommended these guys.

I went in to buy new running shoes. Staff was friendly, helpful, and patient. They examined my gait to see which shoes were best for me and asked questions to ensure I got the best shoe possible.

Very nice it has so many good bikes

Service was insanely rude. Never buying anything here.

I go here for my running shoes and I highly recommend going here. Staff is awesome and they get you what you need. May be a bit pricey for shoes but its worth it.

Never had a good experience here. Prices are crazy and the people there don’t care about you unless your spending thousands and thousands of dollars. If they do help you, they aren’t good either. My brother went in asking for road bike shoes and ended up with them telling him to get shoes that turns out are mountain bike shoes.Many more terrible experiences that I didn’t write about

Terrible service! Or should I say lack there of.Went to the Robinson store 3x now looking for new adult bikes and an unlimited budget. Not 1 time could I get someone to help me. First time was 5pm...few other customers in the store, figured it was a busy time of day and I blew it off. Second time was a mid Saturday afternoon, didn’t have much time to waist so left after no one could help me at the service counter. Third trip there was a random weekday at like 2pm and literally saw 1 other customer there in the 30-45mins I was inside. Went over looking at bikes they have at ground level...seem to have a pretty big selection but not sure what organization or brands might fit my needs....but God for bid someone could HELP you as the customer. I even went up to their register checkout area for several minutes standing there, then I hung out by their middle of the store lounge area starring at the 2 worker bee guys while one was fixing a bike and the other apparently he talk buddy.Their loss....short drive down the road got my business for several thousand $$ in bikes/gear this trip. And I have 2 sons that love biking so will be a ton more business they will loose in coming years of purchases.Maybe if you know exactly what you want and where it is in the store and how to checkout yourself you should shop here. I honestly question if someone would help you if you pushed a bike out the front door to try out in the parking lot....or would they assume you were stealing it....or would they even know!

Stopped in once so far to grab a new tire. I was surprised to see a nice bmx parts selection (including lots of complete bikes), but I was completely ignored the whole time me and my brother were there. I almost left with NO tires, but happened to find some 2.4 shadows on my own. Asked the mechanic about stickers, (because who doesnt like buying a couple new stickers as well?), I asked if they had any other bmx stickers and asked if I could see the few in the display case, and was literally ignored! Okkkkk, bought my tire and left. Weird attitudes haha 🤪

Awesome facility and 2 thumbs up to Mr. Chuck he is such a helpful person

Friendly & knowledgeable staff, top notch mechanics. I was overwhelmed with their selection of bicycles and accessories, and they repaired my bicycle the same day as I waited. A++++

I am relatively new to running and cant believe the amount of free classes/seminars Elite offers. I have learned a TON about running. Before I went in, I thought, what is there to know about running? You put 1 foot in front of the other! Boy was I wrong. Every seminar I go to I feel like a safer runner. The people are all friendly and seem pretty knowledgeable. They always host all different kinds of races which I have been sucked into and LOVE it!