I have had both of my vehicles serviced at Integrity 1st for a few services. This particular trip was for my family SUV for brake service, oil maintenance, a transmission system flush and 4-wheel alignment. The shop personnel have always been professional, helpful in providing answers to questions I have and provide a detailed report of the work recommended and what was performed (if any recommended services are declined). I find the service to be of great value and work is completed as promised and on-time. I plan to continue bringing my vehicles here!

Great guys! Al is super friendly and kind. I was a walk-in customer and they did everything I needed (tire rotation, tire leak fix and alignment) as fast as they could. Exceptional service, they are taking pictures of everything they do. They even have membership, which is very nice thing to have.Highly recommend!!!

Honest and reliable diagnostic .. tried the best to bring the high quality part with in reasonable price .. I will be coming back for all my vehicle repairs going forward.

Excellent service and a great $40 price for a semi-synthetic oil change, unlike Jiffy Lube that wanted to charge $80 for the same thing. The staff was very friendly and the inside is very nice. Definitely recommended!

Update: 2 visits until now. Al was outstanding. Ask for him, by name.The person who answered the phone was super nice. I will post and update after I visit them

Went in for a diagnostic on the power steering. AL the manager came in and told me that it would be 149 dollars to do a diagnostic. I stated the dealership charges 139 he stated he would give or apply a coupon to bring it down to 99. I said ok. Then he goes on to ask what I was feeling when I drove the car rather than them driving because he didnt have the staffing. I waited almost an hour in Their beautiful lobby for quite some time left with no repair or diagnostic. Im thinking he didnt want my business or he wanted me to give him the diagnostic and pay him for me tell him and then my diagnostic be in correct strange. O..... an he also stated it look like I had repairs done some where else, not sure what thats all about.

Came in to get a diagnostic check after an accident. They went above and beyond and were professional the entire way. Extremely thorough testing and a paper trail/example of everything they did which you don’t usually get elsewhere.Highly recommend and will be coming back with my new vehicle for any upkeep I need done.

Careful with this company, they will screw with kindness. Was working with them,a wk in I had a family emergency ( disabled father had a accident) and had to travel back home. Could not get weeks off so decided to cancel my employment with them. They decided to punish me by not paying me the time I worked for them. And dont get tire repair done here, they plug instead of patching tires.

Great customer service and detail oriented. Very professional and efficient. Will be going back for all my Auto needs.

Great service. They send detailed diagnosis and send pictures to show the damage. Thanks ffora stress free and seamless experienceCorl

Al and the Integrity 1st Team were all great. Insurance was a slight headache but they took care of everything and my truck was returned better than I even got it back from the dealership in the past. Integrity is the name and they stand by it!

The most professional and kind people work at this place! We are so grateful for them and their patience with us!

Stae Inspection: It was my first visit to this establishment and was impressed with the professionalism the Desk associate was. His greeting and information to my questions were simple. My car was done in no time . No waiting an hour or so out taken care ASAP. Thank you to the mechanic for making this task in a very reasonable time. I will be coming back. Thank You

The a/c compressor went out on my daughters vehicle and Integrity 1st was able to get back up in running in 24 hours. And at a fair price.

Very rarely does a company impress me. However these people stayed 2 hours beyond their shift to finish my car so I didnt have to wait until Monday. I typically do most the work myself but they truly earned my business today. Great work yall!!!

Great work repairing my daughters Kia Forte - Al is a great communicator and friendly face at the shop. As with all car repair places I think things are priced high, but no higher than any other, and they seem to do good work for the times Ive taken my cars into them.

I always bring my cars here for vehicle state inspections. 1st Integrity does a great job of getting you in and out quickly. The staff is also knowledgeable, trustworthy & friendly, mechanics and all. Keep up the good work gentle

Great work and great customer service.Highly recommend this place!

Very friendly, for me it was very fast service. Well done.

This outfit did so well with a steering and suspension issue in my veloster that i referred a friend for a/c issues, and i sent both parents for service. Al and Britt are extremely knowledgeable and willing. Britt has gone above and beyond for us.

This is the only place I take my car to get maintenance done. The people are awesome and they really strive to take care of their customers. They always work with me to make sure I’ll have my car back as quick as possible and they’re never high pressure about doing extra stuff.

This was my first time there and the service was great, reasonably priced, less than expected wait time, clean waiting room with amenities and professional. I will definitely use them for ALL my auto care and check ups.

Chris Roy and three other mechanics helped me out a great deal today. With very reasonable prices and great customer service I would highly recommend this integrity auto to anyone having car troubles. It is great knowing I finally found a mechanic that I can trust.

Always a pleasure, I never take my vehicle anywhere else! Great work, great value, great service.

This is my third visit in recent history and I have been so impressed with the friendliness and professionalism of the staff. I would not hesitate to recommend them for all your auto maintenance needs. I also wanted to mention that the waiting area is clean and comfy if you want to wait while they work.

Amazing friendly people. They do just what is needed not like other shops where they try to add more unnecessary repairs and charge more. I have been going here for few years. I like it and i recomand them.

Very nice customer service and quick service. Will definitely come again

Needed a starter replaced and had went to Firestone a few times and had enough of them not catching things wrong with my vehicle a week before they went bad. I saw integrity across the street and towed my vehicle there. Not only did they fix my vehicle quickly they stayed passed closing time to fix it. Will definitely be taking my vehicles to this location anytime I need service.

Since moving to the area I have always taken my vehicle to Integrity 1st for oil changes, state inspections etc. The service is quick and very professional. They have great customer service, and the interior is so comfortable to wait in! I always recommend this place to my family and friends.

Very good and Cost effective service with very friendly team. I serviced my camry se car here. Got the issue fixed with Steering wheel noise with very reasonable price than other stores nearby. I almost roamed verified my issue with 3-4 stores but these guys got me very good price and service and also free oil change. :-)

Always got same consistent service and quality work done!! Keep up the good work!!

Brilliant and personal touch ! Very professional and friendly guidance understanding Customers needs!! Thank you Al !

Timely service and professional team. Thanks!

Had inspection done and it was the fastest in 25 plus years EVER for me!!Will do All my auto business here at Integrity.RickPlano

I went in to get the state inspection completed since I have just relocated to TX. Al was very efficient and friendly. I will feel confident bringing my car here in the future.

Excellent facility, service, value. Easily a 5 Star experience. Al and Roy project service excellence.and exceptional customer appreciation!

Al was asked to check out the repairs identified be the dealerIntegrity did a thorough investigation and provided reasonable estimates for repairs which were completed in one dayI’m totally impressed with Integrity and will recommend them to others

Clean and open space for waiting. Everyone was very friendly. They did a thorough inspection of the car and accepted AAA discount. I will be using them for all of my jeep wrangler service in the future

Had my Acura 2006 repaired here twice and couldn’t be more satisfied with the service! My car wouldn’t start about 5 minutes away from them, and they made sure to tow it as soon as possible and look at it right after. The pricing is very reasonable and fair!Special thanks to Jeff!

Got my car state inspection done. Friendly, efficient service.

Really appreciate how these guys do business. Super professional and very clean location. First class service that you would expect from a high end car dealership. Their prices are very competitive if not below market. Super fast at getting the job done and willing to take care of your care if your not able to pick it up for a little while. Dropped my car of before my Alaska trip and it was done before I got on the plane to leave. So they kept my car in the garage while I was away until I could pick it up. Al is the man and treats you like family. Very genuine guy.

Had a great experience with this shop. How they take pictures of everything that you need done and send it straight to your phone which was cool. Ive been to a lot of shops and Ive never experienced that from those other guys. I will be coming back to this shop a lot more in the future.

Al was extremely polite and knowledgeable. He coordinated with another location to help me out. Gotta love the fact if one location cant get it done they can talk to another to get it right. I have had nothing but great experiences with Integrity 1st. The first thing you notice when you walk in is the incredible wait room. You are always greeted with a smile. The work they do is A1. Dont take your chances with cut rate mechanics. Go somewhere you trust. Go to Integrity 1st.

Clean facility with amenities. Wait not boring. On time, reasonable price is the key.

Communicated timely, went out there way to ensure I was helped with a ride. Amazing service.

Really good service. Happy that I picked to go there for my car. Communication was clear throughout the entire time.

Al Zaidi was very friendly and professional throughout. When their maintenance guy found additional issue, he didn’t insist for me to have that done. If he had been pushy about it, that’ll be the last time they’ll see me.Also whenever other employees came out to the front office, they were very friendly. I will definitely go back to them in the future.

Fast and good quality. Guys reattached rear bumper for my Lexus in less than 30 minutes so it looks like a new now. Highly recommends and wish good luck for a business

Excellent service overall! Ive been having my truck serviced here for several months, Sam and his team always deliver top quality service in a very timely manner without any dishonesty in the needs of your vehicle or any overpriced maintenance. I highly recommend Integrity 1st Automotive for any vehicle maintenance you may need!

Been using Integrity for a couple of months now and when I tell you the customer service is on point. They follow up with you to make sure your vehicle is still running as should,you are greeted upon walking in the door,they don’t pressure you to make you think the repairs have to be done now. They let you know which ones are a safety issue. I’ll recommend Integrity to everyone.

So last week I was driving on a spare and needed the new tire I had already purchased elsewhere put on. I drove by Integrity 1st and asked the manager Al if they could assist me with get this new tire on..... Yes, with out hesitation. Not only was he polite and professional but there was virtually no wait time, which I truly appreciated due to face I was on a lunch break. The mechanic was diligent and checked the air pressure in all four tires to ensure I was good to go. The office was amazingly clean, and I was offered refreshments while I waited. I was in and out !!! S/N I did take a look at there prices and saw they were very affordable and competitive with the market . Stop by Integrity 1st

Made an appointment which was honored and on time. Requested work was done. Completely open about charges and was asked to confirm.

Their price is reasonable and their service is good.

I have a wonderful experience today. We usually do regular maintenance at the dealers place. But the long wait and higher fee is always a pain. So we decide to find alternative this time and so glad to find Integrity First. The place is bright and clean, the staff greet me warmly when I arrive. They explain what will be done and how they charge clearly so I dont need to worry about hidden fee. The fee is very reasonable too. The best of all, I wait only around 40 minutes today other than 2-3 hours at the dealers. I would highly recommend this place to everyone.

I’ve been to many different auto repair places and this location of Integrity 1st is the absolute best. Al is always friendly, helpful and honest when it comes to my car’s service. What you need is what you get. I never leave feeling like I was up-sold or coerced into buying things I didn’t need. Al always finds coupons and ways to make it more affordable even though his prices are already better than everywhere else. Come support this local business. Al and his team are awesome and they do great work!

Always a pleasant experience.

AL did a great job assuring the great customer service. Courtesy and professional approach with timely txt/phone updates at its best. I would definitely recommend this shop to anyone needing a fair, unbiased, and most importantly honest assessment of necessary repairs.Honda Odyssey owner. Found my go-to auto shop

Al and Integrity 1st have a top notch service. I was there today and took care of things quickly! Al was actually kind enough to print some documents that I needed last minute while I waited. They gained my trust!

I went in last minute for a state inspection before finalizing the sale of my vehicle. They were fast, reasonably priced and very nice. I felt very comfortable there.

Used to come here with the previous owner for a few years. Back then it was a typical smelly automotive shop. But the new management has upgraded the store and it’s a pleasant experience waiting there now. The Manager was very helpful and easy to deal with. Would definitely recommend this place. 👍 best thing is.... they don’t up sell their services and reasonable fee.

Al is the man. I live in East Dallas and made the drive all the way up to Plano to get my brakes check and fixed. My wheel was beginning to shake profusely as I was braking. It was a bigger concern then getting my oil changed, so I wanted Al and the team to take a look at. Frankly speaking my trust runs low with most automotive repair shops, so whenever I need something serious done to my car I always call Al at first Integrity. If you dont want to bamboozled make sure to call Al at Integrity First.

Al is top notch in customer service and relatable knowledge. I have been to Integrity twice now and the service is exceptional. I have very high standards for service and knowledge coming from a high level of integrity and a family of mechanics . This is my go to place so I can leave with a sense of comfort that a job has been well done.

Ive had my used car for almost 2 years and I let a bunch of small problems accumulate into a big mess. I was referred to Matt at 1st Integrity by multiple friends who gave stellar reviews on their experience. Right off the bat i trusted that Matt would act in my best interest and he really came through. I had quite a bit of work done to my car but after going through the financing option with Matt i felt at ease and confident with my decision to go forward with the project My car was even picked up from me and delivered back to me by Matt! This guy is an absolute asset to this company and his professionalism and work ethic speaks volumes about the company as a whole. He has won my loyalty for any future automobile issues!

Wonderful job. Will do what they can for you

This garage is professional, fast, efficient, and transparent with pricing.

Staff was amazing especially Al! Never felt pressured throughout my conversations. I loved how they text you any work being suggested along with the total cost and pictures of the part being replaced.

My 2014 Civic was pulling to side when applying hard break. Took it to two different Honda service places, they kept it for 3 days each but could not fix it. Next took to Integrity 1st. Robbie at this location analyzed for a day, explained very well why it is pulling, and fixed it. Now my car runs as expected, I am really satisfied with their mind set to finish the work with expected result. Now I started taking my other two cars to this location for maintenance service. I would highly recommend Robbie for any auto issue.

Quick service at a good price! Really appreciated the thank you card left for me!

I left a review but it apparently for the wrong location. Although I’ve come to understand that all of these locations live up to their name this one will always be my store. The customer service was outstanding, the manager Robbie made sure that my oil change was done properly and I wasn’t waiting long. This new location has a modern yet home feel so I didn’t mind waiting, especially when the bathroom was spotless! I will definitely be back to this shop the staff and work done were impeccable!

The team at Integrity 1st took care of a minor bodywork issue on our 2012 Mini Cooper. They have definitely earned our business for our other 2 vehicles as well. Highly recommend!

Made an appointment for an oil change and past due state inspection.Prompt service. Service advisor was masked properly and the whole experience was clean, safe and professional! Thank you!

Very fast service, friendly help at the counter. Very nice area for customers to wait and plenty of space for social distancing. My first visit and I was very impressed.

Great customer service, highly recommend!

We are relatively new to the north Dallas area. My wife’s van broke down due to a bad alternator. Integrity first had it diagnosed and ready to go in a few hours. Al was very pleasant to work with, and direct about what needed to be done as well as other little things that need to be addressed but weren’t urgent. Highly recommended!

The people at Integrity First were so generous and helpful during my visit. I couldn’t recommend them more! They were incredibly professional

Wife had work done. She mentioned twice just how nice and professional they were.

Prompt service. Called before hand to check what the wait for a state inspection was, they told me 25 and had me out of there in 20 mins! Highly recommended!

I have used Integrity 1st for a few services and found them to very professional and straight forward. I would recommend them if your looking for honest work.

Truly honest professionals that are committed to great quality of service. They suggest only those essential services and discuss options with you transparently. I will highly recommend their new location at Coit/Legacy.

This is one amazing place where service and customer service is top-notch. The waiting is outstanding and clean.

I came into here for a routine inspection and couldn’t have been more pleased with the experience I had and the professionalism exuded by the manager Matt and Al. Being completely unaware about cars and basic mechanics of cars, they patiently walked me through all of my options without merely trying to up sell me like so many other places tend to do. If you want top notch service and a fair price, go see Matt and Al. Thanks Integrity First!

On time & good customer service

Excellent service and price was very fair. Finally found an auto shop that doesnt overcharge just because Im a woman. Will be coming back for all our future auto needs!

Had serviced my vehicle here a month ago. They did a good job and completed the job quickly as well. Reasonably priced too

Very nice trustworthy service. I was very satisfied with everything.

Very Helpful and Quick

Good service at a fair price. Honest and gave me truthful information. They did not try to sell work that wasnt needed. Ill go back in the future.

Excellent service! Matt and Robbie helped me with an issue I was having with my car right when they were about to close, they stayed to get me rolling again and did not even charge me . Thanks guys ! I appreciate you.

I follow Matt from a previous Integrity location for two reasons both ABOVE and BEYOND in nature.I had an issue with an oil change elsewhere where my motor ended up needing replacement. It would have been financially crippling.Matt spent hours AFTER business time to help me get the information I needed to get those at fault to pay for the damage they caused. I always hear about how many mechanics and auto professionals are scammers and Matt is the exact opposite more than i ever expected.Thank you so much I am so grateful and will continue to see you!!

I have been visiting this new store lately and I have been to Plano location. They will exactly do what the car needs and they won’t sell what is not needed. Always make sure you leave the store with a smile. :)

Great place to get work done; use them on three of my vehicles

Excellent service, always go above and beyond without a doubt!

Robbie was very friendly and courteous, facility is very nice. Cant say i wont be back for future services. 6/5 for quick, affordable, friendly service!

Had bumper and body fixed for a highlander. Al was very pleasant from the beginning. He dealt with my insurance to cover payments for all the damages. He also provided a very accurate estimate and returned my car in less than 5 days as promised. Highly recommended.

My first time here, for an oil change. It was done quickly, and at a fair price. Cassie, at the counter, was gracious and very professional. I look forward to coming here when I next need service.

Recently had my car repaired with Integrity 1st. They worked with the insurance company and got my car repaired and back to me quickly. They kept me up to date with the process. Car was like new when I got it back! Great customer service!

A very clean, spacious and very bright automotive workshop. I had my inspection done from here, very professional and Courteous staff. I absolutely loved the experience, and would definitely recommend this automotive shop to everyone looking to get their vehicles fixed. 👍

I had brake work and a wheel bearing replaced and I spend 1100.00 dollars on. The workers installed brake pads wrong that caused brake pads to not sit flush on rotor. After a little over a month my brakes sized up and had to have them replaced. When they removed pads and rotors they saw that they were installed incorrectly. I brought this to there attention to get a refund I had phots and mechanic that worked on it explain what was wrong. I spent 600.00 to fix what was wrong install from Integrity-1st. They told me that I had to pay for parr’s again. I told them that was unreasonable since I just spent 1100.00 to fix them. I have had no satisfaction on this matter. Very poor cucumber service

They have done a great job fixing my van. Al has been super helpful every time I called. He took care of me from start to finish. Thank you guys!!

Very polite, wore masks, speedy repair, very professional.