Drop off and pick up of the box in NJ was as per schedule (although one of the boxes was not in great shape and I had to use screws to close the door). But then the problem really started.Smartbox does not pick up phones or call back (neither the corporate nor the pompano, FL number). Apparently they are short staffed and the manager is always in training. They also do not respond to emails.When I finally received a call back the agent informed me that the box was en route would arrive 3 days after my contractual delivery date, but not at my address only in a depot two hours away.So delivery would be further delayed. So far I still do not know when they intend to deliver - and of course they do not answer phones.In my case this is further complicated since I have booked flights to the destination to take care of the delivery and I have to rebook but do not know for which dates.Hello, anybody there?Do not use!

This is the worst company Ive ever worked with. They deliver three boxes, one of them had a leak and I called, emailed, left messages, waited on the phone for someone to answer the call over 56 minutes, also asked for the system to keep me in line and call me back and nothing. I never heard back from them. Three weeks still nothing has been done, the leaking box is here with no use because they never replaced it or anything. Now i need to extend the lease on the two other boxes and I cant get in contact with them. This is a total waste of time and effort. Big mistake leasing the boxes from this company

Moving in South Florida can be challenging for a variety of reasons, ...scammers, no show contracted help and movers who hold valuables hostage for additional money etcSmart Box cut through all that by doing everything promised for the fee quoted.Calls were made to confirm delivery and pick up and a direct number for the local office was given. Ask for that direct number to make life easier in the event you have to call.

This has been a disaster. We had a delivery scheduled and when the local rep called I asked for a time. I was told that delivery are all day and when I asked can you tell me either morning or afternoon it was stated we can put you as a preference as a morning. Paying help from 11am it is now noon and the delivery is not here.After calling the local office no answer was given on the day of the delivery. After then spending over 20 minutes on the main line and being on hold every 30 seconds I am now told that the delivery will be between 12 and 6I picked this company because of the positive reviews and dealt with a smaller company rather than PODs might be for the best. This has now cost me MORE.

From ordering to pickup, it was easy and pleasant. Real people answered the phone; they were knowledgeable, efficient, professional. The box itself was a plywood box with a water resistant cover, nothing fancy, but it did the trick. I highly recommend.

I have been with Smartbox for over 15 years. I am very pleased with this company and highly recommend this location.

This has been a pure disaster. We had a delivery scheduled and when the local rep called I asked for a time. I was told that delivery are all day and when I asked can you tell me either morning or afternoon it was stated we can put you as a preference as a morning. Paying help from 11am it is now noon and the delivery is not here.After calling the local office no answer was given on the day of the delivery. After then spending over 20 minutes on the main line and being on hold every 30 seconds I am now told that the delivery will be between 12 and 6I picked this company because of the positive reviews and dealt with a smaller company rather than PODs might be for the best. This has now cost me MORE.