This store is the BEST one in the area. Have been to 5 others over the years and always come back to this store... 40 minutes from home. Jeremy and Joe both stand out as spectacular tech reps! Thanks to the whole crew over the years!

Good service. They fixed my phone.

They were unable to fix our issue and the only resolution they have is for us to pay off our current phones and purchase new ones. We have been fighting with then since the third day of owning our Nord N10.

Very busy, quite a lengthy wait both visits. But the staff was smart and friendly!

T mobile is a big network however, I prefer staying with sprint.

Didnt disinfect in between customers, i found it to be dangerous. This store should be disinfecting in between customers their hands touching everyones phones people touching the desks. WOW

Misleading phone pricing,went on for upgrade and add a line. Got absolutely nothing but close to it headache

Despite them unable to fix my device in store, they were extremely fast to get to me and give me the answers and resources needed to get my device fixed. I am actually thankful for T-Mobile taking over Sprint.

I didnt go Inside as I was just waiting for a friend to do what she needed to do in there. From sitting back and watching tiktok and glancing up occasionally, the store employees were constantly cleaning the counters and everyone were wearing masks. They only let a few people in at a time which is nice due to covid. Im only rating them based on what I saw, cause there cleaning and wearing masks and so on, is why I gave them 4. If I was inside then I would change it accordingly.

Very helpful. Knowlegable and no high pressure to buy.

Worst customer service I have ever had. Lied to me about what adding a line would cost. Manager never got back to me like they were supposed to. I had to physically go back into the store to get any answers- they then admitted they made a mistake and would fix it. Bill is due in two days, still isn’t fixed and when we called the store back they told us to call sprint billing, and then they hung up on my fiancé. We will be switching to any other phone company but sprint/t-mobile because of how terrible the customer service was. I was with Sprint for years and as soon as T-Mobile took over, nothing but problems and trash customer service

The team at this store is amazing... when another store told me they couldnt take a cash payment... not only did this store take it but they went above and beyond in customer service for me today. Rick was amazing... if you want someone to help you. These are the guys to do it. I know I will be coming back 😁

The place took over an hour to set up my friends new phone the top of the line Galaxy

Have had issues with sprint forever, if you need good service, don’t get sprint. If you need fast internet, don’t get sprint. If you want affordable, don’t get sprint. If you want awesome customer service, don’t get sprint. If i had to choose between sprint services or a paper cup and string, I would take the cup and string. 100% The worst service available.

Isaiah and Derrick were absolutely amazing 💞. Thank you so much

Excellent service, very helpful friendly and attentive

1 Star, but if I could give it 0 I would. Absolutely TERRIBLE customer service. We went into the store to get an Samsung A11 fixed. The problem was that the phone wasnt connecting to any service. No calls or texts could be made at all. The device also wasnt dropped ect. It just started acting up one day. We dropped the device off, left the store and roughly an hour and a half later, we were told that the phone couldnt be fixed and wed have to replace it. The new one would get there in 2 DAYS. After asking some more questions, they said they couldnt fix it and acted like this problem had happened before, it was very common and could be fixed. Eventually, the person I was travelling with continued to ask questions. All the other employees in the store seemed to disappear into the back, when questions were pressed, and were whispering, Is he gone yet? ect ect. Took a while before the manager went in and said, Theres nothing we can fix The new phone cannot be shipped to us, we have to go BACK into the store again to get it, as well. P.S: The new phone will be the 3RD ONE WEVE GOTTEN IN 2 MONTHS.

Awesome. Fixed my problem!! Sweet!! MLLHR. MARTINIUB-MM-MARTINI-MICHIGAN-CHAPTER-M.F.L

Bree is who I go to if I have any issues or if I need anything My two year contract is way higher than I agreed but that is from Best Buy where ill be paying a visit to soon. Its closer to my home so its my default store.

Mike killed it with the service provided. Phone was shattered front and back and he got it fixed for me within 2hrs.

Edit: Store is now owned by T-Mobile this review is back for when it was sprint but still stands.Sales reps doesnt even understand their own policies had to have sprints customer service tell them whether or not the phone could be replaced due to it being a bad S10+ with the galaxy forever plan rep lied and said we would need to buy out a broken phone they sold. Also they refuse to test it cause it will brick it. This took almost 2 hours to correct

The employee named Nick was so nice and helpful

Fantastic, friendly service! Fixed my issue within 2 hours. Great job!

They were awesome !

Anthony did a great job of taking care of my need.

Someone told me in this store i have nice eyes (Im blind btw)

They were great.

Travis helped me out yesterday and I had had a really bad day and everything kept going wrong with my phone and he was a great help and answered all of my questions and was very nice while doing so. He’s a great employee and helped lessen my bad day even though I came in an hour before close.

The staff is friendly, knowledgeable and willing to help with anything. the reason is for 3 stars is that the wait time to get in to see anyone is a bit lengthy. Even when setting up an appointment and arriving on time there is a significant wait time to get an employee.

We were able to come in and get an understanding on everything we wanted and needed without any hesitation from staff.Rick Richardson is seemingly very knowledgeable and aims to please whomever walks through the door in a prompt, timely manner.

No matter what problem I have they always have a reason why they cant solve it. Usually involves some stupid corporate policy or some statement about how they all do that or a fix is coming. Customer service is a completely foreign concept to these folks.

Derreck was the associate that assisted us and he was super friendly, professional, and helpful. Got my sister in a great phone that was on promotion. He also recommended a great local restaurant for me & my family to try. 👍🏽

Chad was absolutely amazing and I was very impressed and pleased with his impeccable customer service skills! I highly recommend!

Very helpful. Nice service. It was a wait though. So dont expect to get out quickly.

The staff here is very helpful. Thr manager had done a great job in setting the tone. Sprint as a huge entity is tolerable and aggravating. This staff is awesome despite that.

For first time in a long time I was very satisfied with the service I recieved from the manager. Very pleased when I left.

I have been coming here for 10 years to take care of all my sprint business, I was in yesterday to upgrade my phone. Jeremy, is the only reason I am giving two stars, if it had not been for him this trip would have been a complete disaster. There is no point in making an appointment at this store. You will be service in the order you arrived. At least on the weekend, This is what i was told to the first person that spoke to me after o arrived, I told him that I felt that this was unacceptable and I wished to speak to the store manager. I waiting while her went and talked to him. he came over and told me that it was the system that they use and they have no control over it. I explained to him that the previous person I spoke with told me something different and told him what had been said. The manager told me that he was wrong and my phone still needed to be booted up anyway and that takes some time and pretty munch walked away from me. I am disgusted with this store, I have never been treated so poorly. That manager sets a poor example and just passes the buck. I will be contacting the corporate office and letting them know how a customer is being treated.

Went in to see what the difference would be for changing from AT&T to sprint and met with less than ideal customer service. The guy we were working with was less than happy to be working so close to close.. one gentleman whod like he had just been out back in the alley taking a crack smoking break, asked us at random if we were there to pay a bill...... what? No.... anyways. Pass on this place and just stick with going to the one in portage, maybe they will be willing to do their job..

I had Alexis B. help me in two situations regarding my new phones. Both times she was very polite and professional. My issues were handled quickly, which I almost never equate with cell phone stores. Both time I left that store I felt I was a valued customer.

Usually really busy, but after getting our phones setup, which of course takes a good chunk of time, I mainly visit for quick pay visits. I have never had issues with these. Even when the store is busy I am in and out within minutes.

A big gang. Very poor service

The employees were extremely rude (except for the one who was actually supposed to be helping me), one employee continuously interrupted the team member trying to help me. He was with another customer and interrupted that interaction repeatedly to say things that quite frankly didnt relate. Only one team member took the time to actually understand my issue and once he did, and they all agreed I was paying for insurance ($19 a month) I literally couldnt use and all though i pay for sprint complete and I purchased apple care, that when I went for the $29 screen repair through asurion they sent it to apple using my up my second incident through through apple care. So at this point Ive payed over $400 for sprint complete. That I apparently cant use ever and when I tried to they used the apple care plus I paid an additional $99 for. Im so frustrated neither apple or sprint will make this right.

NEVER. EVER. GET SERVICE FROM SPRINT. Me and my friends all bought phones and I couldnt even sign into my apple account. All phones were slow and would glitch and crash apps. I couldnt get service anywhere and after our first month they tacked on all sorts of extra fees and even made up pay for the fifth line WHICH THEY SAID WOULD BE FREE FOR THE FIRST MONTH. All around terrible and I will never be going back to sprint ever again

Two years ago our visit was amazing. The young man who helped us went out of his way to not only update our service but get us extra perks because we have been loyal customers of Sprint for many years. This year it was like we were a number to drag through the line. No help at all. Next time we’ll probably just do business on line.

Above and beyond....Everyone was Great. 😎🤩😀

Nice store and people. But shafted a friend of mine on a new phone. Sent her back to plainwell...grrr...she had already been there 2 times trying to get it settled. The phone is only a couple weeks old.

Wasted an immense amount of my time waiting to be seen only to explain my issue to a representative and be told that theres nothing that they can do. Who wants to go to a store where the staff cant help you and they wont even try to help or provide a solution? Not me.

Very helpful staff. We have had Sprint for years. Wish we could get some payback. Do not want to switch right now.

Great customer service and fast repair of my phone

Im not well informed when it comes to phones and electronics. But when I stopped in I was greeted so kindly by a guy named Michael! He was so knowledgeable and tried his best to go out of his way to help me and my mom. Im in the customer service business and he truly was superb changed the atmosphere a tad when I walked in the other day. I just wanted to share my good experience and let it be known I appreciated all of his help.. I normally dont walk out with a smile and a sigh of relief! So thank you!

If you are a loyal sprint user like myself With a phone that seems to be on the fritz, this is most definitely the olace you want to go to to get it fixed by true professionals! This locations employees are the friendliest, always greet you with a smile & never hesitate to answer any questions you may have, especially in the best deals on the newest phones they wont offer at other locations. Trust me on this, they definitely live up to their name.

Chad and Toni did an excellent job. Great customer service.

Went in today 3/20/19, and a young man named Evan helped me. He was very helpful and kind. I highly recommend him.

Was happy with their service. Went the day after Christmas and the wait wasnt too long. Staff was patient and helpful.

Very much a zero i cant ever count on any word to be kept.. the workers Jeremy tyler etc are geat but the sprint frabchise owners are scam artists, n cons

Sprint in general is not helpful. We switched to Verizon due to a cheaper plan for over all better service. If you do have to go to this Sprint store ask for Anastasia, she was the only nice customer service rep we have spoken to.

Sprint Customer Service is horrible !!! I do not recommend.

Best sprint store in Kalamazoo by far. Great customer service friendly staff very knowledgeable. Always leave the store or phone conversation satisfied.

They wont transfer any info from old phone to new phone, at&t down the road will. Guess who lost my business after 12 years.By sprint

***Attention: If you were burned because of the former tech from this location lying to you, please contact me as I am looking to start a class action lawsuit against Sprint.I have been lied to for the past 10 months over and over trying to get my broken phone fixed/replaced only for Assuion to deny my claim due to their runaround. Their previous tech from this location got FIRED for the lies he told customers, but the company will Not fix his mistakes.

Great service and they helped me lower my bill

Very rude and disrespectful “manager”. She wouldn’t let us talk and when we did get a word in we were ignored. I’ve never been treated so harshly when IM paying for something! It’s too bad this is the corporate store.. other sprint stores have much better staff and customer service. Wish I got her name but she wears glasses and of Asian decent. AVOID HER AND THIS STORE AT ALL COST!

Dont waste your time with these guys. All I wanted to do was see my options since my plan expired. He said I had none. Go to the Store on Stadium Dr. those guys are awesome.

Evan Knowlton deserve a goof recognition due to his knowledge and good customers servicesI am really happy with my phone and services provide by himThank you so much for you awesome help

I love sprint, but today i did not.. i couldnt receive the assistance that i wanted. Because of my drivers license bein expired. Just expired like a week ago. I forgot about it expiring .We have been with print for a very long time. Its time to switch to a different carrier

Absolutely fantastic experience Tony and the guys were great

I have to say Josh Gonzalez was a huge help and was extremely professional gave me great advice and sold me a great phone for an amazing monthly payment! I must say his customer service is incredible thank you SPRINT AND JOSH!

There liners will blandly lie to your face. Go to Verizon. Way better service all the way around and cheaper. I called there sales people out to there face and all they could do is turn red in the face. #verizon

The customer service is pretty good but when i am at this store i always end up waiting at least an hour before i can get anything done.

Sprint Customer Service is horrible !!! I do not recommend them.

Id advise that you dont do any business with Rea(h), at this location (or any for that matter.) I called to simply ask if my mothers replacement phone had arrived at the location and got nothing but attitude and sass from her. Im sorry if its only ten minutes after you open dear but maybe you need a cup of coffee and another couple rounds of customer service training.

I went there today to resolve an issue with my billing. Not only was I told that nothing would be done to help find a resolution. Then I was asked who helped me and when I told them I was informed that that person no longer worked there as if that was supposed to be an explanation as to why nothing could be resolved. I asked if anything at all could be done, but was again told no. To top it all off the manager couldnt even come out from the back to tell me in person. Even though his employee who made a mistake and gave me incorrect information about changes that could be made to my plan, and then made changes that were incorrect which resulted in my bill being much more than I was told it would be. I left there feeling very much brushed aside. Like no one wanted to deal with my concerns. I stayed polite to the poor employee the manager sent to inform me that they would do nothing and left. I felt that this was not an issue of them not being able to help me, but that I was not important enough to be helped.Thank goodness I decided to talk with Naydena Smith at the Universal Wireless Sprint location in plainwell. She went above and beyond to help me. Using every resource she could think of to help me. I had every intention of canceling all of my services, but she saved me as your customer, and made me a believer again that sprint does care about the people they provide service to. Despite not reaching the resolution I desired, I greatly appreciate Naydenas attentive and caring attitude to help me get to a resolution I could accept. I sincerely hope that the Westnedge location doesnt treat customers like this on a regular basis. It was the worst experience I have ever had. It was like I was told that I had to pay a penalty for trusting them.

Chase provided excellent service in repairing my screen. Very impressed with the professionalism the employees at this location provided.

This is the go to Sprint store if you need phone repairs or replacements. They have a good selection of phones and every kind of accessories you could need for them. This place ia normally very busy, so make an appointment.

Fast and friendly staff. They always try to answer all my questions and I have always left the store feeling satisfied.

Friendly, knowledgeable staff. Great deals on accessories and my new phone. Love my Samsung

Good place to get things done. Staff is good, had to point out the fact that the S3 was only $99.00 when you ported a number and the guy argued with me until I puled it up on the internet....otherwise good times.

I hate this store if not sprint as a whole. He spent more time trying to see items to me then activating my phone. I spent 2-3 hours in the store & all I was doing was picking up my phone. They over charged me & then I came into fix it they were sending me to a million other store. Customer service is trash. I dealt with them for most of February.

Been here 4 times. U call ahead yes your phone is here and ready for u. U have to wait 1 1/2 hrs each time. They dont bother to tell u they cant find your phone. 8 people waiting in front of u and 4 behind u. Sorry place to run a business.

Things were explained very well customer service great !

Julio and Brandon trouble shooted until my phone issue was figured out. Well done and a thank you to both!

Waited an hour for a phone that was back from repair while all of the salesmen took all of their time trying to upsell people to $300 speakers. They were rude and in no hurry... terrible

I had to go to the store 3 times to find out that I was required to purchase a 2 year agreement or but the payment plan on the phone. I bought a phone at full price now I had to end up returning the device on my 3rd visit to sign a contract to get my money back. The representatives could be a little more knowledgeable about there products. Wasted several ours of my time between going to the store and being on hold on the phone.

Thease guys are amazing. Especially Chad. Very knowledgeable

The staff were both friendly and curtious. And, promptly repaired my phone with not much over an1 hour wait time.

Went online to set an appointment. Then I show up when it says I was next in line and of course the brain dead workers there are helpless. And my name isnt on the list. This place is a joke

Your place to keep up with trending gadgets for your phone. Helpfull staff as well.

Extremely understaffed. Customer service needs improvement. One guy was kicked back casually chatting with another lady who appeared to be a customer, while there were literally 10 others waiting. After a 20 minute wait, I was still #3 on the list, with an estimated 20 minutes remaining until I could be seen. I left, went to Drake, and upon entry was greeted. They immediately resolved my issue and I was on my way.

Today they were very helpful and fixed my problem

This store is full of nothing but incompetent people who do not know how to fix anything and all they do is screw up your account in cost you extra money then you plan on spending this is a poor excuse of a only service center in the area that will service sprint phones Sprint has taken the other independent dealers out of the service network therefore they have zero Accountability for their crappy service and basically no other help besides the The service center plus they have terrible service on their phone help do not get sprint cellular service and especially dont think youre going to get any service that is worth a crap at this location you will spend hours at this location trying to get service plus making several trips back because they cannot provide you the proper service that you require and that Sprint is obligated to give you

Awesome customer service. That technician from Grand Rapids is awesome when he come down here to help out!

Been here for an hour now still not waited on. All i wanted was some headphones. So slow. Im checking out other phone plans. This dont make any sense. This is my second time here for the day

Long wait with no single employee even acknowledging we entered the store (later found out the one employee who kept looking at us but wouldnt acknowledge us was the store manager). Finally got on the list and still waited 20 minutes as the clueless employees couldnt figure out how to use their own system for keeping track of customers.Finally while trying to trade in a working iphone in good condition was told its bent, we cant take that to trade in. Laying flat on the counter I cant even rock the phone in any way and yet the manager lies right to may face (the face of a 10 year + customer) to get an extra $15 a month. I walked out at this pointStay away from this store and Sprint in general if at all possible.

Long waiting time other than that its a great store

For the frist time in a long time. I got in and right out thank you thank you that was totally awesome

They fixed my phone, didnt try to upsell me. Nice group of people working there

Service is great, but the wait time my multiple visits have varied from 30 minutes to 1.5 hours.

This store is only looking to make customers pay more money than needed. They lied to me after 2 other non-corporate sprint stores told me that my phone only needed a new SIM card which they didnt have in stock. Westnedge store tried telling me I needed a new phone. Called sprint customer service and they sent me a free SIM card over night. If you want to update phone this store is ok. For phone problems go to a non-corporate store! They actually try to fix phones before selling something you dont need.

Scam artists and liars! Sprint has become the WORST cell phone provider out there, too bad they dont have to stick to the contract and provide service like there customer are stuck in their contracts. Cant wait to be done and switch to Verizon!!!

Fraud service. Paid for insurance and phone e has defect and wont work. They will not hold up to their insurance and will not replace phone even though its in the contract. Legal action should be taken against this horrible place. They are full of employees who screw the customers. Never ever ever go to this store.