Nice visit, but the current logistic situation is tough on furniture purchases. 12-20 week wait, someones gotta fix that.

I purchased a bedroom set on 7.12.2021, and as of 10.28.21, I havent received my items. Also a scheduled delivery date is set for 10.31.21, and no one has informed me if it will be delivered on that date. I tried to call customer service, but no one seems to know anything, in fact, I was told to call the distribution center to find out about my delivery. I could be wrong, but I thought I did my order from Ashley Furniture, so why do I have to call about my order through someone else...... My experience has been AWFUL!!!!! After or if I ever receive my purchase this bedroom set and mattress I will NEVER order from them. Im going to make sure everyone I know never orders from them and the advertisement are a joke!!!!

Ordered a living room set and dining room table on 5/9/2021. Its 10/25/2021 and I cant even get an update on when Ill receive love seat. Received love seat on 11/2/2021, just waiting on server now.

I was treated with great respect by the manager, Johnny, & his staff at Ashley Furniture Prattville, AL! All agents always helped me to find the furniture & items that I was looking for.In fact, when my layaway item did not arrive when I expected, your manager, Johnny, gave me free delivery of my last item, q white chair.

I purchased furniture December 21, 2020 paid in full. I was promised a delivery date of February 19. On February 19. I am a traveler so I caught a flight from California so I could be there for the delivery. I lost 3 days work to be home. I called the store to check on delivery time and was put on hold numerous times only to be told the furniture did not come in. I was promised several new delivery dates all lies. In this process I was put on hold and hung up on. Lied to about the manager being in the store. I have finally talked to the manager and still no furniture. I asked for a refund he said he has to check with the district manager to see if I am eligible for a refund. I was told that it will take at least 3 weeks for me to get a refund. I am very dissatisfied with their services. I just want my money back and it seems like they can’t refund me. I have contacted an attorney. I will never ever step foot in another Ashley store. Ashley furniture had left a very bad taste in my mouth. They are very unprofessional.

On June 30, 2021, I walked into the Ashley Homestore in Prattville Alabama and paid cash for a sofa and loveseat. It clearly states on my sales reciept that the ETA on my order is between 10 and 16 weeks. The allotted time has passed and I have yet to hear from the people at this store about when I would recieve my order. I have tried making contact with the manager many times by phone, leaving messages for a call back, to no avail. This is just poor customer service. I seriously would like to be informed by this establishment as to when I would recieve my order, if this isnt at all likely in the very near future then I need to be refunded without any further hassles. Hopefully I dont have to go to the Consumer Protection Agency or seek legal counsel for assistance in resolving this issue.

Excellent selection of furniture! Donna was a jewel! Provided excellent customer service!

Sales was very knowledgeable of the products, very willing to accommodate, and ever so patient. Thanks Shannon!

I was helped immediately. They got right on the paperwork. They answered my questions and i am a happy customer!! I have had my eye on the living room set for some time and they made my plunge easy! Thank you so much!!!’

It was my pleasure dealing with the staff and looking over all the great furniture that Ashley Furniture Store has and the staff was very friendly and helpful. Go check them out for your next purchase.Ask for Summer.Thanks guys

I came in very quickly before they closed looking for a mattress. They were speedy to deliver excellent customer service and I left with the mattress I was looking for with 5 minutes to spare. I believe a man named Doug or Dave helped me and Im very happy with the service I received today.

Very great experience. I purchased our master bedroom suite two years ago and still love it. Today my husband and I purchased our new living room furniture. We fell in love with the sectional to say the least. The customer service was amazing, just sucks that our couch won’t be complete until May due to Covid.

I am not one to usually leave negative reviews but I would rather save someone from the experience that I have had.We spent several thousand on a recliner 5 years ago and purchased their store warranty. We have had multiple issues with this couch but conveniently enough, none of it qualified for a warranty claim, so we were given a store credit of the $599 that we spent on the unused warranty.In February of this year I ordered a desk and printer stand with the warranty credit. The printer stand came in quick but appeared as if it was supposed to be for another client. It had been sitting in the warehouse completely assembled and wrapped in plastic wrap for apparently a while because when I unwrapped it when we got home (2hrs away), it was coated in dirt and dust, had nicks in the finish, and the screws holding the drawer straight were completely stripped. We live two hours away, so taking it back for an exchange wasn’t worth it.We are still currently waiting for the desk to come in. The arrival date has changed 4 times so far and management cannot give me a guarantee that the new date will be accurate.

Ashley Home Store has a great group of professional who works there. The manager and staff want to assist you with your shopping experience. They take the time to be communicate to their customers and are willing to go the distance to help them find what they need.I recommend this store to anyone wants quality products at a reasonable price.

This is the second opportunity we have had to purchase from Ashley Furniture in Prattville, Alabama. Both times we were met by a friendly individual who thoroughly helped us with all of our needs. The staff member also assisted us in the purchase by assuring our final purchase price stayed within our budget. We will be returning to this location.

The Prattville store is set up very nicely, staged well and super clean. Everyone there is so inviting and hospitable. Our salesman, “Justin” was so warm, friendly and helpful. He was very informative, explained everything to us so nicely and was very patient, especially with my “indecisiveness.” He definitely went the extra mile for us. He’s truly a wonderful person and an asset to the company. The store manger was also super kind, funny and super personable. The customer service at their store is impeccable. I would definitely go back and I recommend Ashley Furniture in Prattville, AL 100%!

Absolutely worst place I have ever bought furniture from! I bought back in february and was promised my furniture by the first week of april. I am still trying to receive my furniture now and I have also been asking for a refund. They keep pushing my delivery date back but at this point all I want is a refund. They act like people just have thousands of dollars to throw away!

Leonard was so helpful. We ordered a leather sectional, bed, and mattress. Leonard was very knowledgeable about the mattresses and helped us choose the right one for us. Although we were told that it may be 14 weeks or longer, we are hoping it comes sooner.

Always helpful when I go here. A man named Greg was a tremendous help when it came to picking out my new bedroom furniture and mattress.

My mom and I walked in looking for a dresser. We were greeted by multiple sales reps. They didn’t pressure us, but simply asked us to look around and let them know if we had any questions. When we were ready to purchase, it was effortless and they gave us the best deal possible. We had to ship out of state and when they heard I was in Louisiana, they showed concern for me due to Hurricane Delta. No hassle, just great costumer service. We never felt rushed, but it was a quick process.

Great staff. Every time we visit we are always greeted at the door. Overall good experience purchasing furniture.

I saw my dream bedroom suite at this location about a great ago, but did not purchase it at that time. Yesterday, a year later, I went back to this location. Although the bedroom suite was no longer on display, Greg Mitchell, Sales Professional, was able to find it on their website and I was able to finally purchase my dream bedroom suite!! Thanks Ashley HomeStore!!

I went to Ashley’s to purchase living room furniture. I bought my last set from there and it lasted a long time! As before, I was immediately greeted when I walked in the door. Michael was very courteous, informative, and helped us make a great purchase! I will definitely continue to be a repeat customer!

Sales Rep (Norm Hansen), Ashley HomeStore, Prattville, AL was extremely courteous and helpful. Fully explained the product and like products to enable an accurate comparison of pricing and quality. Norm ensured our shopping experience was top-notch. He detailed all the materials and warranties associated to the various furnishings we purchased. He was very thorough in ensuring we took our time selecting a desired product that my family will enjoy in the coming months/years. A delivery/install date was selected to safeguard against any potential shipping delays due to the current pandemic crisis.

After finding the desk I wanted online we went into the store hoping to purchase in store. They price matched and were extremely helpful! Overall 10 out of 10 for this store experience.

The new owner attempts to make the customer seem as though they are less than adequate. After numerous attempts to receive a refund for canceled and no longer available furniture we have attempted to contact anyone with any intelligence concerning the matter of OUR REFUND! EVERY single person from sales to, Nick, or whatever his insignificant name is, supposedly the general manager. Haha! We received nothing but LIES! IT SEEMS AS THOUGH ASHLEY IN PRATTVILLE LOVES LAWSUITS! Oh, and they somehow continue to remove ALL NEGATIVE REVIEWS.

The Prattville Ashley Homestore was awesome for us. After I ordered a recliner months in advance from another store, it was not going to be delivered due to a warehouse fire. With less than 2 weeks until my due date, I called the Prattville Ashley store and had the pleasure of speaking with Greg! He took down the names of the chairs I liked and called me back to tell me what they had in stock! Purchasing was so easy and he made the process stress free for this 38 week pregnant and hormonal Mama! 🤣 I will be forever grateful and definitely be back for future purchases!

The Prattville AL location always treats me well. The management and sales associates are always very polite and knowledgeable. The only reason I cannot give a five star review is because of issues I am having with the corporate office in trying to get some warranty work completed. I do not hesitate referring them for your furniture and bedding needs. My wife and I have furnished our entire house in the past two years exclusively with furniture and bedding from Ashley HomeStore in Prattville, Alabama.

Very clean and super knowledge and friendly staff the manager was there to answer all my questions

Great customer service with fantastic prices!!I enjoyed my experience here today! I hadn’t been to Ashley’s Furniture in a while but I stopped in today shopping for a mattress....so glad I did! Shannon gave great customer service and she was very informative on the different selections . I highly recommend Ashley’s 😍

My daughter and I went in to buy furniture for our new home, we were snubbed when we walked in. We walked around a good 15 minutes and every employee looked at us and ignored us. We finally flaged one down and he proceeded to tell us everything was out of stock and in mid conversation he asked another customer if she had a question and left us standing there.

Nice staff. Helpful

My experience was very good. Greg Mitchell was extremely helpful and courteous and provided great customer service. I will absolutely be shopping there again and I will be going straight to Mr. Mitchell for whatever I need. I wish there were more associates like him.

As always the store was a joy to shop In. The manager was very helpful, not that I needed a manager. He just saw me first and made sure to put me in the hands of a very skillful sales associate. The associate helped me find exactly what I was looking for.there was no pushy sales tactic to make me spend more money. I love this store!!!

I was in the market for a real leather recliner. I am glad I went to Ashleys home store. Great and products. I had shopped online and had the pictures. The salesman, Mr. Mitchell was very helpful and patient. He made his suggestions and after a few days of thinking, we closed the deal. My recliner was delivered and I am very happy. Great service, great pricing, great quality products. Thats my store for all future furniture additions.

Summer, Shannon, and Johnny at the Prattville AL Ashley Homestore was so very helpful and pleasant. Each went above and beyond to ensure my wife and I were completely satisfied with price and delivery options. Very professional and a great bunch of people. If youre looking for quality furniture and a great buying experience look no further than Ashley furniture Prattville.

Justin was a great sales rep. He was very personable and knowledgeable. He was patient with all of our many questions and us bringing our 4 year old with us. He let us sit in various sitting positions and spots on the furniture and compare if we wanted power or manual recline. Im excited for my new furniture as I have never had anything new or of such quality. He made such a big decision seamless for us.Although, Im a bit saddened it may take up to 10-12 weeks for them to be delivered. We have an Ashley mattress (we ordered recently online) so getting the living room set from Ashley was a no brainer as far as quality goes.Definitely would recommend Justin at Prattville, Alabama location.

We had a great experience with Greg and Shannon today. They help us find everything we needed. Thanks Guys!!! Stop in you wont regret it.

This is my second rodeo with Ashley Furniture Store in Prattville, AL. The sales reps and store managers are awesome. They are very helpful. The process of getting the furniture is another experience. The first time, it took a couple of months to finally get all of my furniture. I also received damaged furniture that I had to send back. That’s all completely on the warehouse. I’ve spent a lot of money in the past year plus so I’m hoping for a much better delivery experience. Overall I really enjoyed the buying process. Shannon was my sales rep and she’s been awesome both times!

I love shopping at Ashley! Employees are a pleasure to work with. I bought a chair and was not satisfied with the space I had bought it for and it was no problem to take back and exchange for another chair. I am so pleased with the new one and appreciate their patience.

Shannon and Johnny were amazing! They stayed past closing time to insure I was happy with my purchases and never complained or tried to rush me out the door. 100 times better than my experience a few years ago where I swore I’d never be back. They made me feel like family and answered any and all questions and made sure I got the best bang for my buck! Thank y’all again!

Great service: my sales rep helped me & focused on our family for over 30 mins. Great and trendy products !

I’ve been looking for the perfect living room set and once the pieces arrived - I apparently didn’t measure correctly, but I am no expert designer nor claim to be. The sales staff were quick to help me get my dilemma fixed, credit my account and even find the perfect mattress for my son in addition!

The in-store experience was amazing! Great customer service in store. However, my furniture didn’t come in until two months after the original date, which would’ve been fine if they would’ve called and told us there would be a delay. Whenever we tried to call no one ever answered the phone. I would literally sit on hold until someone picked up the phone and hung it up! Oh and I still don’t have all of my furniture! This wasn’t even delivery! We thought it would be easier to just pick up our furniture! WRONG!!!! Never buying furniture from here again!

Thank you so much!! I love the new sofa & love seat I bought today! I have shopped around but found exactly what I wanted here at Ashleys. I was greeted by a nice sales rep who helped me with everything. The merchandise was so nice and reasonable I intend to go back for a dining table soon. Thank you again.

We had a good experience today @ Ashley furniture, prattville. We found just what we were looking for. The salesman was very helpful and nice. We will come back!

I visited the Prattville Al store this afternoon and was beyond impressed with my overall experience. Johnny and Shannon, both, went over and beyond the call of customer service. I look forward to working with Shannon in the future getting my home decorated with the best furnishings. These guys are awesome!! Thank you both and see you soon!

Well maintained store. Knowledgeable sales people. Not overbearing or pushy. After shopping for 2 months we found what we wanted at a great price.

Salesmen Greg and Justin we’re knowledgeable and very helpful. Assistant manager Emmit as well as salesmen were more than courteous. I would recommend this location and the staff to anyone looking to purchase home furnishings or mattresses. My wife and I will definitely buy here in the future.

Ashley’s I’ve always loved bc it’s my favorite name . I didn’t have good experience the second go around . The first visit after they didn’t have what I wanted in, the salesman was done ....Second time the sales rep was trying to handle too much at one time . I waited an hour while he did my paperwork then tried fitting in another customer while we waited on the credit lady, which when arrived was awesome . Throughout the night he continued to put me on hold while dealing with another customer rather then finishing my sale . Needless to say I was there 2-730 buying a three pieces couch set

My husband and I went in wanting to buy a sectional. We ended up finding the perfect one along with an ottoman and two end tables. Big thanks to Emmett! He was extremely knowledgeable, friendly, and willing to move furniture around to showcase what it would look like in our home. Awesome experience during a crazy time.

Awesome service with a smile!😊 Everyone from the front door receptionist to the sales representative was very professional! Im really glad Ive chosen Ashley Home Store and will recommend them to anyone looking to purchase great home furnishings!!

Customer service from ms Summer was very professional. She answered all my questions and there was a lot. Ordered my furniture and now the wait is on. 😁

Had a great experience looking freely over the showroom. No pressure from Leonard or any of the sales professionals. Ended up buying seven pieces a week later and Norm was just as professional as Leonard. Great sales team and great experience. Can’t wait to get the furniture.

The in store people are nice and eager to help. The sectional sofa we purchased from ashley is overpriced, poorly designed and cheaply made. Within six months of purchase a portion of the sectional actually broke, after waiting several weeks for the repair guy to show up ( who was super nice and very knowledgeable) peeled the back fabric, yeah that is broke and I cant repair that on site. So a replacement was ordered it came after several weeks. In less than 9 months the replacement has broke. Of course they cant refund the money, which I asked for when it broke the first time . So Im trying get sofa repaired again but they cant seem to answer the phone at the store to get an update of the status.

I enjoyed shopping at Ashley. Nice and friendly customer service.

My experience at Ashley Furniture was a breeze. I was looking for nightstands and didnt find any that would match my bedroon suite. However, Mr. Leonard was helpful and knowledgeable of the merchandise. I was happy to purchase my new pillows that match my living for a AWESOME PRICE!!

Excellent customer service. They really personalize the furniture shopping experience!

Not only is there furniture quality, but the staff is very professional & great to work with! Great bunch of guys that we hope to always know & always go to for all our future furniture.

This is the second set of furniture I have bought from this store the first chairs where cheaper but one lasted only 6 months before having to be repaired so we went and bought new again from here this time spending $2000.00 electric dual loveseat motor on one side broke called told parts would be here 7 to 10 business days never showed called customer service in Mexico was told parts never ordered nrverbuy anything from this store again ndver

I buy Ashley furniture for the good price, but that is not the most important reason, it last, it is well built and can be passed down through generations, its beauty is lasting. I always try to buy something that will last and endure. I have found that to be true of Ashley furniture.

Quick and easy process and the prices were fair.

In the middle of all of this that is going right now, Ashley HomeStore came through for me . Thanks to my sales person Shannon Holmes, she went above and beyond to make sure that this deal would happen and she never miss a beat no matter how many times I change something . Her main focus was to get me the best deal I could get and knowing that her manager had her back the whole time showed me that they have real love for there customer. Thanks Shannon for getting me a great deal and just keeping your cool throughout the whole process. It was a pleasure doing business with you. May God bless all of you (Ashley HomeStore, Prattville, Alabama) and stay safe.🙏🏾❤️🙌🏾

This store is the absolute best Ashley Location around. The Professional and friendly service is amazing. I have shopped here for years and will continue to do so for many more.

Leonard McReynolds our sales was very helpful with ordering our office desk and chair! High quality of furniture very well worth the money and the wait for it to come in! Highly recommended Ashley Furniture!! Thank you!!

Very helpful and informative salesman. He helped us make the best choice for our needs, and educated us on how to keep our mattress in great shape.

Had an excellent experience today! Greg, our salesman, was very patient with us and made sure we were 100% satisfied with our purchase! Will definitely be going back in the future and recommending them to everyone.

Leonard was very professional! Sense of humor out of this world! If you are ever in the Prattville store go see Leonard! Professionalism at its Best! Customer Service Satisfaction!!!

My husband and I were searching for the perfect living room furniture. We visited Ashley HomeStore about 4 different times. Each time we had GREAT and friendly service. We never felt like they were pushing us to buy something but rather let us look around on our own. Greg was extremely nice and helpful!! We ended up purchasing a loveseat and sofa. We will definitely visit this store again in the future!!

I loved my visit at Ashley on yesterday. The sales person Norman was excellent!!! I will be back shopping soon.

We had a great experience at Ashley furniture in Prattville. The salesperson, Norm, allowed us to browse everything at our leisure without any pressure, then helped us put together the bedroom suite we wanted. Cant wait for it to arrive!

Went to the store and the sales person was so pushy and followed me around the store trying to pick bedroom for me I had to tell her it wasnt my style so we lefted

Summer was our sales associate and was so kind and helpful! Delivery date is 10-12 weeks, though. Another effect of COVID-19, which is why I’m not downgrading my rating.

My wife and I had an amazing experience at Ashley’s furniture!! Everyone was very welcoming and very helpful! When you want to just look around they give you your space but when you need help they are super informative and provide great feed back full of information!! There were a lot of great prices and great promotions going on! I would totally recommend you go and check them out!! Everyone is more than welcome to help you get your next set of furniture! I promise you won’t be disappointed! They also have a lot of selections to look through and if they don’t have it there they could order it for you!! When you have a chance go and stop by and take a look!

Went in looking for a desk and I was helped by Michael, who made everything super easy, and He was able to get me a desk that I loved at the price I needed! Had a really pleasant experience!

I was greeted warmly upon entering the store and the salesperson Id been speaking to via the phone was with another customer, but I was asked by several if I needed help even though I told them I was a returning guest of another sales person. They offered their assistance regardless if I needed any. My whole experience was positive and the team worked together in unison to keep me a happy client!

My sales associate was so kind and He really tried to meet all needs. He made buying furniture easy !

Today I went to Ashley furniture to look at bedroom suites and when I left, I had a brand new bedroom suite... the salesman was over the top nice and treated me like I would have never expected. I had a wonderful experience today at Ashley furniture and highly recommend Ashley furniture for all your furniture needs.

So I made a purchase of all my furniture July 16, at the store and was really happy with the service until my first partial delivery arrived. My dinning table set arrived damaged! All of the chairs were uneven to the ground by a lot! All chairs were return and as of September 1, I still don’t have a date for my chairs to be delivered. Excited for today as I had scheduled another partial delivery of 2 bar stools, it so happens that I get another item damaged.yet another piece of furniture uneven, stiff and with cracks. I’m very disappointed with the quality of the furniture and I still have other pending partial deliveries with no confirmed dates.

I knew pretty much what I was looking for when I walked in so I shrugged off any assistance from the salesperson. Tested a few sofas, went home to re-measure my space and came back with my mom to test sit one more time. I appreciated not being hounded constantly by pushy salespeople while I looked around. When it came time to negotiate the price (I found a better deal online), Caleb was awesome. He happily matched the price to their website and didn’t try to up sell me on any other products once I politely said no. I’d be happy to go back next time I’m in the market for furniture.

Norm greeted me as soon as I walked in, told me about the specials and allowed me to browse the store without hounding me and I really appreciate that. He made my shopping experience easy and quick! I will definitely be returning.

Emmitt is a wonderful sales associate! He was very helpful in assisting me find the perfect console and getting everything taken care of. The store manager was awesome as well! Very customer friendly store!

Salesman was great! However, when some merchandise was delivered, it was damaged. Have to wait even longer now for everything to be delivered. However, overall quite satisfied. Would definitely do business with them again.

I enjoyed my shopping experience with Greg Mitchell. He’s knowledgeable and not pushy. We actually came in one day and returned another to make our purchase,

Norm was so helpful and kind. Took care of my needs and was very patient with me while I shopped.

Went into Ashley HomeStore in Prattville for the purchase of a bedroom suite. The professionalism was top notch. I was greeted with a smile and the willingness of the salesman Greg to assist me. Greg help me find exactly what I was looking for. Purchase was made with excellent customer service. If you are looking for competitive prices and a hands on experience visit Ashley HomeStore in Prattville. Also, the manager came over to greet me and ensured my visit and shopping experience was pleasant. Great staff!!!

Went in and sales were not pushy!! We found what we liked with the help of Norman and he was very helpful and took care of all the needs!! Great place to shop!!

What a great staff of super friendly people! I was given just the right amount of attention. That’s a rare gift on a sales floor. And of course I love the inspiration of such great pieces staged so beautifully!

Very friendly staff! They did not up sale on anything or pressure us. Greg and Leonard were excellent and we plan to go back in the future. We purchased a love seat sofa combo.

Wonderful shopping experience. Justin and the whole team were extremely knowledgeable and very friendly. Went above and beyond. We will be back for all our furniture needs. If you need anything for your home this is the place to get it.

My salesman was Greg in the Prattville store.. he was so nice and patient with me. I was having to make a big decision with new living room furniture and he jumped right in and helped me so much.. he was a pleasure to work with.

The representative was very patient and attentive. Customer service was friendly. Store was clean.

Ashley Homestore in Prattville Alabama I enjoy everything the really took care of all my needs in helping me make my purchase and everything was in and on time manner great service.

Good customer service and very wide selection of items. Salesman arent very pushy, but are willing to help and very attentive. The store constantly has sales and credit deals if youre looking for something with flexible payment options. My only gripe would be that there are no breaks if youre willing to pay in cash. Although, a lot of stores are going that way.

Sales representative Emmett was excellent. If you need furniture, ask for him. He answer all your questions, very patient.

Caleb was an awesome salesperson. He has waited on us several times. He is also very nice and knowledgeable about furniture. Oh he sold us a great recliner.

Justin was our sales representative. He was very knowledgeable, patient and kind. We will definitely be repeat customers at Prattvilles Ashley Furniture store.

Was so disappointed by the store and their associates, quoting one price then changing it when it was time to write up the invoice. Letting me know either they dont know how much an item cost, that they are trying to sell or they are just straight up crooks that cant add but can count your money. Im finish with them.

They were very friendly and greeted us at the door. They had a great selection and helped us find exactly what we want. The sales folks even helped us load it in the truck. Will be back

We needed a new mattress and wanted to upgrade to a king set. Ashleys employees were very helpful and friendly. They have a sleep expert on hand, which helped us find the right mattress to meet our needs. We definitely recommend and have shopped at Ashleys for years! We plan on going back to get the rest of the bedroom suit