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Relentless Collision
2620 Westinghouse Blvd, Raleigh, NC 27604, United States
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Relentless Collision
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Ho
Review №1

Great service. Very professional kept me updated regularly with status of repairs. They worked with my claims adjuster and made the process easy for me. Would highly recommend. They were recommended by the dealership. Glad I selected them and will use again for all future auto body repairs.

Ja
Review №2

Brought my 19 Tesla model 3 to them due to a rear end collision. They did a great job, parts were on back order. They let me know as work progressed. Great job would recommend to any Tesla owner.

To
Review №3

Absolutely the best experience I have ever had with a repair facility. Friendly and professional through the entire process. They have a great team and their work shows it. When I picked up my BMW it was perfect. I have been in the car business for over 20 years and I must say this is the best work I have seen!!!!

DI
Review №4

I worked with Rick on two of my vehicles that were damaged. Took my BMW X5 and Lexus IS350 to them, Rick and his team took care of my vehicles like they were their own. The workmanship is of OEM Quality if not more! They worked with the insurance company and got everything taken care of professionally. Definitely recommend Relentless for professional repairs. Paint and body work was amazing. They also go the extra mile and detail your car once repairs are done. Will come back to them for sure.

Br
Review №5

I have had a few vehicles repaired by Relentless Collision over the last year or so and they are customer focused and do quality work!

Ch
Review №6

Rick and his team are exceptional! They completed all repairs needed. Parts took a little while to come in, because it was an Audi - to be expected. Thanks, and I highly recommend to everyone!

Ti
Review №7

Working with Jess was great! She went the extra mile to make sure my car was taken care of and looking great in the end and was making sure to check in with me throughout the process to update me and get the okay before doing anything. I’ve been to plenty of body shops before, and this one has definitely been the best one I’ve been to in both quality of work and customer service. Thanks Jess!

Ja
Review №8

Blake was able to schedule my Tesla door dent repair within days, with easy email communication. The repair was excellent and very reasonably priced. Much better service than most body shops. Strongly recommend.

Gu
Review №9

I had a rock chip on the hood of my new BMW X5. It really was very annoying having a paint chip right in the front. I was not very confident to touch by myself. They were very accommodating and agreed to see what they can do. When I brought it in, they immediately worked on it and gave me the best possible finish without having to repaint the hood. It looks very nice and can be only noticed when really close. I am very satisfied and plan to use them (hopefully not) for any future car paint needs.

Aa
Review №10

I broke down in the parking lot and they helped me fix my vehicle for free. Most places would have towed my truck off and I would have ended up losing my truck because I couldnt afford the tow and storage fees. Thanks so much

Ed
Review №11

Best place to take your Tesla for body work. They really knew what they were doing with Tesla requirements for repairs. Estimate was close - they went $100 over. They made sure to have all the parts ready before taking my car in and did a good job on the repairs.

Sh
Review №12

Amazing experience! I am so thankful to have come across Relentless Collision! My first, professional & positive, interaction was with Mr. Rick Allison, management of the location off of Capital Blvd. in Raleigh. The process of inspecting my Chryslers front end damage was quick, easy, and accurate. I was able to receive my affordable quote on the day of my inspection, with up-front and transparent conversation to accommodate my financial needs. This was my 3rd quote and BEST quote and best customer service! The time frame of my repairs was initially 1-2 days based on my damage but had to be extended due to a part that was needed and I was able to adjust my affairs based on the great communication I received from Rick. He went above and beyond to make sure that my experience and repairs/restoration would allow me to ride off into the sunset with my Blue Elecktra (my cars name lol)... and that was indeed the end result! Along with some additional education and sound advice regarding further car maintenance, my Blue Elecktra was beautifully restored like new and I was extremely happy and satisfied with ALL that Rick & RELENTLESS COLLISION offered to me in this process! I will for sure keep them in mind for future repairs/upgrades and will HIGHLY RECOMMEND them to others that I meet! THANK YOU FOR TOP-NOTCH SERVICE RICK! (Oh and although repairs can be costly and Relentless has to make their money also, I was never price-gouged, pressured, made to feel uncomfortable/unintelligent, or taken advantage of...this is notable to me as a single female!) Thanks again...sorry so long BUT THIS WAS IMPORTANT FOR ME TO SAY AND DO OUT OF GRATITUDE!

Ji
Review №13

Great service and even better people

Ga
Review №14

This was a super fast easy repair on my brand new Tesla bumper. I will say I was surprised how a small damage could be so complicated with the Tesla sensors and autopilot (which I have not used yet really). They reprogrammed everything and assured me my Model 3 is working at factory spec. Car looks great. Thanks, Gina!

Da
Review №15

Relentless Collision is without a doubt the best auto shop I have ever used and I give them my highest recommendation and ratings for the phenomenal job they did. Rick and the folks at Relentless Collision went out of their way to take care of my repair (while Tesla Raleigh cancelled 4 of my appointments over the span of 2.5 months). The repairs that were done were top notch. They even worked with my insurance to get the necessary work approved when the initial estimate was absurdly low. The staff is responsive, kind, and courteous. When I picked the car up, it honestly looked brand new. If you have a Tesla in the RDU area in need of work, this is the place to go.

De
Review №16

Rick from Relentless provided excellent customer service in communicating despite continued delays and quality issues in repair parts delivered from Tesla. I highly recommend Relentless for as professional collision service, even better than the Raleigh Tesla dealership.

El
Review №17

I could not have had a better experience here! They helped me understand every item on my receipt, and personally gave me rides/picked me up while my car was in the shop. High quality, extremely fast, and transparent service. Dwane especially took the time to genuinely make sure my car was going to be fixed right. Felt like I was talking to my uncle on car advice. I will definitely be bringing my car back here!

Je
Review №18

Non-local customers beware.I was rear ended in my Tesla in Fayetteville where I live and was directed to relentless from the service center. Setting up an appointment was extremely easy especially for being such short notice, and the communication with the staff was excellent, at first. Automated updates are broken, not even worth the time to read them.I got a call when I was in Aberdeen that my vehicle was ready for pick up after less than a week of being in the shop and I began to drive there (2 hours); approximately 15 minutes prior to picking up my vehicle I received a call from relentless that they did not have the supplemental check from the insurer but I was still able to pick up my vehicle if I paid the difference and I would be refunded the money in a few days. Obviously being so close to the shop I agreed to pay and wait for reimbursement.The repair to my vehicle was exquisite. Completely perfect. Looks like its brand new again. They did a better job than Tesla themselves do.BUTGetting my money back has been a nightmare. All of a sudden the staff is all out of the shop, Im put on hold (never happened when attempting to hear updates on my vehicle), and we need new contact information for the insurance company (what?). I kept getting told that we will call you back, That happened once out of what is 7 phone calls according to my phone, and that was only after talking to the owner. It has now been almost an entire month since I picked up my vehicle and I have finally got refunded the amount charged to me.With how poor the communication was I fully believe that no one was going to follow up with me on anything unless I made a stink about it. I have also had to pay interest on the amount charged to my CC, will they pay it themselves? They might, the owner did sound like he wanted to resolve it. But frankly I would rather pay it and be done with it instead of waiting for another month for them to do the right thing.The physical work that they do is amazing, the turnaround time is insanely good. The staff all sound so nice and knowledgeable- when you can contact them. Yet due to the extreme difficulty in contacting staff and the feet dragging I will be highly cautious of working with this shop if I ever have the misfortune of needing body work for my car again. If I ever do, I guess I will have to make sure that they dot all the Is and cross all the Ts for them prior to driving 2 hours to their shop, because as far as I know they won’t do it for themselves.

Al
Review №19

Needed a collision repair on my less than one year old Tesla. I was very concerned about the paint matching correctly and finding a body shop who knew how to handle a Tesla.Rick explained the training he had and knew more about my car than I did. Also how they blend the color doe a paint match - The Tesla red is a big reason I love my Model 3. As the damage was not too bad they were able to repair it in a week and it looks perfect. The other driver insurance handled the claim with Relentless and I did not have to pay any extra.I trust this business and will definitely return if I need auto body work. Thanks for making it easy to get back on the road looking great.

Ja
Review №20

The staff was all very welcoming. They did not scoff at the fact that I did not know which one of the four shades of black I needed for paint matching and even showed me where on the car it could be found. I was pleasantly surprised by the cost they quoted me for the work that needed to be done, and even more so by the speed and quality with which the work was done. This was my first time using Relentless Collison, but it certainly will not be the last!

St
Review №21

Let me start by saying that I dont give reviews...however, after hitting a deer, my experience with Relentless demands it. This place is by far the best auto body shop I have ever been to. Relentless came highly recommended (from the service department at Leith BMW) and now I know why. Their work is, unquestionably, of the highest quality. My BMW looked like new again - I seriously could not tell that it was ever in the shop to be fixed. The paint was blended perfectly, the lights and sensors all worked perfectly - just awesome attention to detail. And, if that isnt enough, their customer service is second to none. Honestly, this place is like the Disney of the auto body world. From daily updates to scheduling my rental car (including wrangling with the rental car company on my behalf), they took care of it all and always with a purpose and a smile. I was lucky enough to work with Rick, Gina, and Dwane (thank you for your service brother!) - these guys are the best so be sure to ask for them. Hopefully, youll never need collision services, but if you do, go here. Dont go anywhere else.

Th
Review №22

The nicest auto body shop Ive ever seen. Looked like a nice modern coffee shop inside. Working in Raleigh I got damage on my bumper. They took my insurance estimate and fixed it in 2 days. Definitely recommend.

Ja
Review №23

I called Mercedes Benz of Raleigh and they told me Relentless was the way to go, for any body work I needed done to my vehicle. My GLC 43 AMG LOOKS BRAND FREAKING NEW. My vehicle is black and there isn’t a scratch in sight. 😎 Rick and the boys are awesome. They are super professional and fast. Thank you guys so much.

Ba
Review №24

My experience was awesome. They are extremely professional. I received my car back within half the estimated time and it looks brand new. I would recommend them. I will definitely be a repeat customer.

Le
Review №25

My car received hail damage from a storm the other night. Relentless collision was recommended to me by a close friend with outstanding things to say about them. From the very first phone call Gina was great and helped me figure out how to handle getting my car fixed. She made sure all my needs were taken care of! Blake was also great making sure all my insurance info was received and taken care of. They had my car for 3 days and when I picked it up it look like it just rolled off the show room floor. They are very attentive to detail!!! I would highly recommend for any body work that you need for your car!!

To
Review №26

Dwane Dungan and his team did an amazing job on my BMWs bumper and front-end systems. They were efficient, timely and priced competitively and fairly. This bumper needed serious work - it had been in an unexpected crash in a garage. No worries - they treated the job, car and us like royalty. Impressive team effort.

Ch
Review №27

Provided me with an urgent collision repair last week on my new Acura. Nice job with the attention to detail, quick service and fair price. Gorgeous lobby too.

Jo
Review №28

Quick body repair on my door, paint looks great, car delivered super clean. Talked to insurance adjuster for me and handled the changes. Great work.

Za
Review №29

Relentless collision has repaired my car multiple times! No Im not a reckless driver! lol Relentless has been nothing but professional every time I trust them to fix my car! They are a kind and thoughtful bunch! The quality of work is amazing! I would recommend them every time!!!

Me
Review №30

Dewayne was amazing! He stayed late to make sure my car was taken care of when the tow truck brought it there. Best customer service!!

Ge
Review №31

The plastic pieces under my fender were breaking off and rubbing sometimes when I turn. My mechanic doesnt do body work but these guys took me in same day and fixed it in 30 minutes. Really made my day, great price too.

Mi
Review №32

Took in my Audi for rear bumper repair last week. Estimate was handled by my insurance company and Relentless worked with them on my claim. The paint looks incredible and when I picked up my car it looked like the day I bought it.

Do
Review №33

Relentless Collision did a phenomenal job on my Cadillac 4 door sedan, great time frame & highly professional would greatly recommend !

Ja
Review №34

My BMW was hit and run recently and I brought it to Relentless for repair. They did an excellent job and the paint looks great. When I got my vehicle back it looked brand new!

De
Review №35

I came to Relentless collision, as I had a repair done to my vehicle at one of their competitor shops. What this other repair shop could not do, relentless did.My vehicle was hit by another vehicle back in May while it was parked, and I took it to Caliber collision. When I got my vehicle back, I brought it back almost immediately as the clear bra was peeling, and the molding they had to remove where they had painted my front door was crooked. I received my vehicle back under the warranty repair only to find that the clear bra was still peeling. The molding was still crooked and they didn’t install the clear guards under my handles or on the door edges.After having dealt with enough incompetence, I brought my vehicle to relentless collision on my own dime and they fixed everything correctly...THE FIRST TIME. Being a new business is always risky, especially in a business that almost everyone uses at least once in their life. If Relentless continues to take pride in their work on every vehicle as they did mine, I’d be uneasy if I were the other competitors. Relentless, you have a customer and referral for life.

sh
Review №36

Took over 30 days to complete service.

Ma
Review №37

Very professional! Rick was a great help!

Pa
Review №38

I highly recommend Relentless Collision!

Information
92 Photos
38 Comments
5 Rating
  • Address:2620 Westinghouse Blvd, Raleigh, NC 27604, United States
  • Site:https://relentlesscollision.com/
  • Phone:+1 919-747-9165
Categories
  • Auto body shop
  • Auto glass shop
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
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