Very good service. Very expensive without aaa membership. You cannot trust website and appointments. Still it is good for a good oil change and tire rotation for 59.99

I am on the fence..it really depends on how they resolve my issue when i talk to them tomorrow. The customer service is awesome- they are helpful & knowledgeable. However, I took my car in a little over a week ago. I spent over $700 to have it serviced. One of the major items was the engine coolant system. The car ran great that first week. Then, out of nowhere it started smoking and leaking coolant. If there was a leak I think they would have seen this, made me aware & see how I wanted to proceed if it would cost more $$. Which they did when they noticed that one of the wires on the engine was split. They contacted me and let me know the best route to take regarding servicing options. Who isnt skeptical of mechanics- you always hear nightmare stories. I felt like I was in good hands and was pleased with the services I had received prior. I am interested to see what tomorrow brings. Hopefully, I will be eating my words!

Our college age daughter took her Toyota Camry here for inspection. $800 worth of repairs that we were not informed of until it was too late. Brakes, tires upselling of unnecessary repairs to pass inspection. These guys are not to be trusted! Find a repair shop that you can trust. This is Not it! Run away !

Very professional, timely, and reasonably priced. Really appreciate the extra measures they are taking for the COVID-19 pandemic. Keri was very nice and helpful!

Brought wheels & tires here to have them mounted. Completely mangled them. They sure charged like they knew what they were doing.

Went to get my car (2015 Volvo S60) inspected here and they failed my car and gave me a whole laundry list of things that they said needed to be tended too. The most urgent thing (and what failed me) were my rear shocks that were leaking. The list they gave me totaled out to $1000+ (around $800 for the shocks + alignment alone). I took my car to the Volvo dealership to have the service department look at it. I showed them the whole list that I was given and they said the majority of the items were unnecessary and then they also said that my shocks were not leaking. If you want to go somewhere that will tell you your car has unnecessary issues that cost large sums of money then this is your place!

Very good COVID practices. More reasonable than dealership. Easy to get appointment and get work completed.

They close at 6pm I arrived at 5:30 to get my tire fixed so I wouldnt have an accident on the highway,they turned me away and said they didnt have time. Does it really take them more than 30 minutes to change a tire. I do not recommend them.

AAA sold me tires that lasted less than one year before needing to be replaced. They gave me a quote for replacement tires that were double the price of another service center. They also told me my battery needed to be replaced but when the other service center looked at it they told me that the battery was looking great and does not need to be replaced. I will never buy tires from them again, they are bad quality and overpriced.

They do a great job taking pictures and giving you a truthful review of your car. You will see a HD picture of the brakes and your air filter. So thats cool. Only issue is they took a hour and 15 minutes for a oil change and rotation.

7/16/2020I have been to this location one time which was today. And when I say I had an amazing experience I mean it. I was on my way into work when my car began smoking. I currently work in the healthcare field so we are on a all time high demand. I was able to call Triple A and have my car towed to the Western Blvd location. I was amazed with the service provided to me. Rob who is the General manger was able to quote me an amount just to get started along with keeping me updated with text message to help better accommodate me during work. When the issue was found he kept me updated and barely had to speak with me via phone as I advised him it was easier for me to communicate via text. When my car was ready and I went in to pick it up they took all the precautions they needed for COVID along with providing me with a full list of other recommendations for my car. I advised Rob that I would now be bringing my car to him for ALL OF MY CAR NEEDS! I highly recommend Rob and the Western Blvd Triple A.Again Thank you Rob and Western Blvd Triple A.

This review is actually just for a phone experience. It is always so hard to get car places to answer the phone and when they do they try to disconnect as quickly as possible. I called to inquire about battery availability for my vehicle and the woman who answered was courteous enough to check through the inventory and try to determine what battery would fit my car and see if they had it on site. With a disabled car, driving around to different shops isnt an option so its great to find out ahead of time if the battery is available before you take it. I did not end up taking it here but it was a great experience and I wanted management to know about it.

Total scam. Failed inspection for shaky headlights. Gave me a estimate for $600 to fix. Took 2 hours. Jiffy lube down the road passed me no problem and they were way quicker. Wont be returning

Excellent service! They were ready for me when I arrived. They offered me a ride back to my home. They did great work on my vehicle. They picked me up at home and brought me back to my car when the work was done. And it cost less than I expected. Ill be back!

They were scrupulous about Covid-19 precautions.

I have been very happy with the service I have received from these folks. They will even give you a ride for free to home and back. There have been several issues that have made me trust them as well. I also get a discount for being an AAA member!

I have used this AAA Car Care center several times over a few years and each time Ive received nothing less than wonderful customer service, honest prices, and quality work. As someone who knows very little about cars, getting auto repair/maintenance is often an intimidating experience, but not here. I recommend them to friends often. Gary and Wayne have both gone above and beyond with customer service in the past and I appreciate them greatly.

I have been here a few times now and every time I have had a smooth and effortless process. Always great customer service and usually a pretty quick service on my car as well. Really nice and safe facility too!

The service here is excellent, as of this writing and for the 12 months prior to this writing. I have had 3 of my vehicles in here for routine maintenance. As a AAA member, use the coupons that are sent to you. Dramatic reduction in list price. Semi-synthetic oil change including a tire rotation was $29.99.Make an appointment either on-line or by calling. If done this way, it seems there is little wait time. If you prefer to drop off, they also have a FREE SHUTTLE! very nice

Good service but way too expensive even with membership and discounts. My authorised dealer is slightly cheaper.

Went in for oil change and they also checked my tires pressure

The people there are nice enough and the service I got was fine, but being charged $250 for an hour of work is just ridiculous. I had my starter replaced and it cost $700, that’s at least $200-$300 more than any other place I know. But my car wasn’t starting and got towed there so I was stuck paying that ridiculous price.

EDIT: they spoke to a dealership who said that they use these products too, so the owners manual must have been talking about something else.I got an oil change and was happy with the free tire rotation, etc. However, they recommended the BG Oil Additives, and when I read my owners manual closely afterwards while doing research to see if it was worth it, it says to not add anything to the oil and that engine flushes can void your warranty, so I am confused as to why they would recommend doing so.

Exceptional customer service. Provided excellent information to assist in the selection process. Efficient process. Good people on-site.

Good service and was completed one hour faster than promised.

This particular AAA Car Care Center is amazing. I have a lot of experience with many other AAA centers, but this one is one of a kind. Extremely nice place, clean restroom and very professional staff. Mr. Chase is very experienced and kind person. He went beyond all my expectations. Quick service, reasonable prices and safe & free drive by shuffle, even I live about 15 miles away. Even other AAA center is just 5 miles from my house, if I will need something, I will definitely come to this center, as I am sure this team will take care of all my needs to my full satisfaction.

Get other estimates on prices for repairs. They wanted to charge me $1000-800 more for replacing a clutch than two other repair shops that I consulted. Be careful.

They provided great customer service, including setting my appointment, listening to me, and getting work done in a timely fashion. The manager cared for what was best without trying to up-sell too much. At one point, a human error was made, and they very appropriately handled it. It is consistent with all other AAA Care Cares that Ive been to, and I would recommend for the value and trust.

Great personal service every time!

Great experience with this location! I typically take my car to the Mazda dealership for 95% of my servicing, so I was not expecting the same high level of service with a smaller location. Carrie (spelling questionable) recently moved to the front service desk from the garage, and while new to the systems and phone calling, he maintained the most pleasant demeanor! He helped me get a stuck snack out of the vending machine (LOL) and gave me a complimentary water. The gentlemen who checked me out explained what had been done to my vehicle and recommended a few other services, while not sounding too much like a salesman I will most likely go back to this location for my next service!

Very friendly and helpful service.

The manager Mike was very professional and gave me additional information regarding what they could do for my car in the future.

Im a AAA employee and member, so take that as you may, but I went in for an oil change and knew I needed a new battery sooner or later. They checked my battery of course and it did need to be replaced. They gave me a pretty decent price for a new one, or so I thought, but I decided to check online first. Little did I know that the cheapest battery that I could find at any store was $100 more than what AAA quoted me. I was astonished. They changed my oil and replaced my battery so quickly, even shuttled me to my job and back,. Im so grateful for their help. I greatly recommend them!

I went here for an inspection. They said I needed new tires to pass, and to just replace all 4 since it will be a better deal. I told them the tires werent more than 3 years old (and have a 90,000-mile warranty) and have been rotated regularly, but they said there is nothing they can do (even though the tires have a warranty and I bought them from AAA). Naturally, I left to get a second opinion, and it turns out all 4 tires are in good shape to pass inspection (and 3 of the 4 were in excellent condition, one lower, but above passing). They not only lied to my face, they tried to get more than $600 out of me in new tires. Unbelievable.

Ive been to this location twice. Both visits were excellent. Mike helped me both times. I feel that hes honest and not pushy when preventive repairs are recommended like most other auto repair shops. I requested a shuttle service so I wouldnt have to wait for repairs. Nick my driver was ready when I got there. The repairs were completed quicker than quoted. Prices are fair. Thanks Mike, Nick and auto technicians for taking care of me and my car.

It is hard to get into, but the service was great! The attendants were cheerful, helpful and communicated about the cars repair needs. The customer lounge was clean and had free coffee and wifi, and snack machines if you need them. The bathrooms were spotless!

I do NOT recommend this establishment for any type of car service. To make a long story short: I had my car towed there after hours. I called the next business day to make sure they received my car. I was told they were just about to check my car out.and they would call be back. I ended up calling back on 3 separate occasions. I found out they did a diagnostic test WITHOUT informing me!!!! When i got there I found out a person name Bill did the test. I told the female attendant that I was NEVER told about the test!!! Needless to say I did not pay!! You have been informed!!!!! Theyre NOT to be trusted!!!!

If I could leave 0 stars, I would. Worst customer service. I had my car towed at this location overnight by AAA because roadside assistance didnt carry my car battery. I called less than 30 minutes of them opening to let them know what I needed. Was told several times by Dionte that i would receive a call back when my car was ready. I never received a call. It was 5pm when I finally asked for the manager to help me resolve my simple car battery issue. He had the issue resolved at 5:48. Apparently there was a location with that battery! Worst experience ever! Had they simply kept me informed about what was going on, I could have had time to make other arrangements!! But because they didnt, I am out over $150.

I love to come here because they take time to explain any issues or maintenance, they do good work. Only problem is that you may end up paying more to come here, but youll have a great experience.

They took care of the problem and got me back on the road in a timely manner.

Very courteous employees and bent over backwards to find an unusual size tire for my car so I could get back on the road as soon as possible.

Zero Stars! Buyer beware! My son is in college in Raleigh and called AAA because his car was overheating. He was convinced not to have the car towed to his 1st choice, but to allow AAA to tow to their facility, with the promise of a discount. He was told the engine was blown and the block was cracked......along with a laundry list of other problems. My husband called and spoke with the mechanic, who estimated $10,000 for repairs. When my husband told him the car was not worth that much, he immediately said he would reduce the price to $7,000. I called AAA and requested the car be towed to my hometown ($384 tow bill) so our mechanic could estimate and repair, and the operator immediately began questioning why I was not allowing AAA to repair, to which I responded by stating I didnt trust them. BROKEN RADIATOR! Thats all that was wrong with his car! $200 repair! This is Fraud. Who would have known AAA was cooked?

I came in with a battery issue which could have potentially been $300 and a 2 day wait for the part to come in. Brad (mechanic) was able to dig through everything and found the spare part for his own car and used it to fix mine. April at the front desk was incredibly kind and helpful. They both did everything they could to prevent me from having to spend the $300, even using his own car part. I will be going back here for all my future car care. Thank you Brad and April!

Exceptional service by Dwayne after realizing that our two hour wait was unacceptable by AAAs standards. Everyone was so nice and helpful that my children and I werent frustrated or annoyed while waiting. Shuttle service was offered within 10 miles due to our membership.Will bring my vehicles again in the near future.

Rob was a good communicator and was very honest with me about my cars issues/diagnosis.

I went in to get a simple oil change. I called ahead, so I knew the price ahead of time. It took about an hour to do my oil change, but they also checked all of the other maintenance things on my car for free. There were even free donuts. Customer service was very courteous. I knew there were several problems with my car but they did not pressure me to have them fixed, just made me aware. Overall a good oil change for a decent price.

I was refused an oil changes at 5:09 because they close at 6.. what a jokeUpdate, same day: I went right next door to Jiffy Lube.. service was impeccable and we were in and out in under 20 mins!! Dont waste your time with AAA!

Not an acceptable amount of communication about the status of my car repair. People were nice, however.

The only place I trust for my oil changes. Kari is a great salesman!

Don’t waste your money and time . Their membership road side assistance sucks; which you will end up waiting more than 3 hours in the middle of downtown Raleigh ( not even in a far subrbans). Don’t trust their $40 discount on repairs because they will charge you a 4 times double price than a regular mechanic. I was quoted a $1000 to fix F Arm lower, which I got it fixed for $150 with a mover mechanic . Be careful folks!!!

Nice people but way overpriced. Went in for a quick and easy oil change and after they wanted to do $450 in maintenance. I took my car somewhere else and it turned out only half of what they wanted to do actually needed to be done and for nearly half the price

Car Care Consultants very professional and good at listening. The AAA discount ends up being more than the regular prices of nearby, higher rated garages. Car was diagnosed, and supposedly fixed, but not fixed properly. This is the last time that I use their services!

Deceptive advertising and incompetent service: The advertised $29.99 synthetic blend oil change actually cost $57.90 because the shop said the advertised oil is too low quality to meet Ford specs and an upgrade to high mileage oil costing $57.90 was required. The technician left my tires at 30 psi instead of the required 38 psi which is plainly visible on the door sticker. AAAs only response was to offer a $30 discount on future service if I should be so foolish to go back again.

Great place. Great people. Prices extremely reasonable.Rarely have a problem; but if I do, they always correct it.Thanks AAA Carolinas! You are top notch.

They did everything i needed done. Great communication

When my car randomly stopped working (it wouldnt turn on), I called triple A because of their towing services and car care center was very close to my apartment. They were very professional and did get my car working again but two weeks later my check engine light came on. I wondered why they went in and did not fix all the problems in the first place. I took it back to them and they claimed it was fixed the second go around but a week later the check engine and brake light was back on. All these repairs cost a huge amount of money and I finally decided to go to a different (lesser known) mechanic and my car is fixed for a 10th of what triple A quoted for the third time I needed to fix the same problem. For routine repairs such as oil changes, and little tune ups, I am sure they are good for that. The minute you need serious repairs please dont waste your money. They are grossly overpriced and incapable of definitively detecting the problem with your vehicle! I felt like their mechanics were just randomly guessing on what the problem is even though they had their tools and I saw them use it! The staff is very nice and professional but niceness does not fix cars and I have wasted my last penny on this company. I hate giving bad reviews but this time I am fairly justified.

Like all commoditized service businesses, it’s the people that make the difference. In my experience with AAA and Wayne over a four year relationship with four different automobiles (Mercedes S 500, Lexus, BMW, and Maserati), I have found the staff to be very responsive and fair about all diagnosis and repairs. In particular Wayne has always done his best to make sure that I was satisfied. When I have been out of town he has made sure that my college daughter’s car was safe to go. I can also remember times where he tried for several days to figure out what was wrong with the electrical issue on the Mercedes. There were so many modules and issues that he finally consulted with the Mercedes place, and at no cost to me resolved it because he felt like it was his error.I would highly recommend this AAA service center to anyone in the Raleigh area.

Dont have many good things to say about this place. I only have one data point and it will be my one and only visit. I had to have my car towed here last summer. They diagnosed the issue as a faulty fuel pump. Right after driving it off the lot I noticed my fuel gauge wasnt working. It was recommended I drive around until there is no more gas because there was actually a second fuel pump that was the issue.Not sure what the plan was supposed to be while driving my tank to empty but I never had the chance because my car didnt start the next day. Ended up bringing it to my local mechanic in Chapel Hill to fix it after another attempt with AAA. Long story short, misdiagnosed issue was compounded by a price that was double what other autobody shops were priced at. I hoped to recover expenses for some of the issues and after every attempt I was met with phone tag/run around, and eventually, an offer for the diagnostic fee to be waved. I never did receive the money back for the diagnostic fee.Maybe I just had a bad experience; but, I would never recommend this place to anyone. I would also suggest everyone who continues to go here to get a quote or a second look from another place.

Clean, professional facility - definitely need an appointment!

Site visited was Lake Murray Blvd. in Columbia, SC. It was not shown. Only sites in North Carolina. Did not click on the the Western Blvd. site. It was last on the list when I tried to submit.

Not honest. I used to do the oil change and free inspection there because I have AAA membership. People there are nice. My car had oil leak so I went to that shop. The technician told me its from the broken engine gasket. I did the engine gasket replacement there, but after several days, the oil leaked again. Then the technician told me the problem was from the bottom of the engine. They told me it was not their responsibility for the wrong diagnostics. I refused to pay more to fix the problem there and towed my car to another shop. Then again I went there for oil change. My tire got flat twice with nails in. I dont know if they are coincidences or not, but I know I will never go back to that shop.

Everyone here especially Wayne were fantastic! They were knowledgeable and very kind. I came in for tires and oil change and they did an alignment check and found out my car was out of alignment!! Everything the did fixed my problem!! Will definately take my car and future cars back to them! Will recommend them to everyone!!

I went in and they tried to convince me to get several things as a precaution and were very vague about what was mandatory and what would be the precaution. They were trying to to charge me to $1000+ when I only needed about $200 worth of work. It seemed like they were trying to exploit my lack of knowledge about vehicles, which was extra disappointing because all the employees were very kind up front

Had over heating issues with my honda civic, and didnt have a mechanic at the time, so I had it towed to this service center. Was told after the diagnostic that I had a cracked engine block and needed a completely new engine at a cost of $4800. They told me labor would be 14 hours and therefore a total cost of $7500-$9500. I told them I needed a day to make up my mind and look for someplace to get a second opinion. I had to go out of town for the weekend and when I tried towing my car to a different mechanic they wouldnt let me until my diagnostic was paid for. Then once it was paid they would not release it until I was back in town... even though they charge per day to have my car on the lot. After working with an AMAZING mechanic (Kenneth at Kennan Auto Repair) it only cost $2650 to fix my over heating issues. Over all extremely frustrated and dissatisfied with Triple AAA and this service center. Any time I spoke with a staff member it felt like I was being spoken down too. Definitely feel like they took advantage of me being a female who has little knowledge about cars.

My alternator went out on my car and I was out of town and couldn’t fix it myself. Had it towed to this AAA service shop and they did it for me. The parts were my concern of being over priced, the labor not as much. I noticed my car making a rattling sound about a week after they replaced the alternator. When I popped the hood and examined where the noise might be coming from, I noticed they hadn’t put the serpentine belt back on correctly. The belt is supposed to run under the crankshaft, over the idler, and then under the ac compressor. It was installed running under all three causing the noise and could potentially cause my new alternator to fail. Installing a serpentine belt might be one of the most basic repairs. My advice to the technician would be to either look up a diagram next time or go further his/her education in car mechanics.

Terrific customer service, prompt, friendly and effective.

Courteous, efficient and comprehensive responsiveness to customer needs.

They are amazing. April is very helpful. They are quick, fair, and on point. Ive had a great experience with them and its now my auto repair shop of choice.

This place is the worst ever. After having my check engine light pop on and finding what the code was for, I replaced my own O2 sensor without any luck.I figured that I should take it to this AAA to have the pros have a look. After paying $89 for these guys just to take a look, their diagnosis was to replace the O2 sensor.I assume that they simply reset the check engine light after the repair, because as I drove home, the light popped back on. I was FURIOUS.The next day I checked the fuses, and low and behold, the fuse beside the O2 Label was blown. I changed it out and surprise, the check engine light went away after a few miles on the road.Im still mad at for not finding the fuse myself, but to have to fork over that much cash ($350 total) for nothing makes me just want to scream. A call to the regional manager was useless. DO NOT GO HERE!

AAA used to be good.I went for a oil change in early May for my car. On their suggestion I got a vehicle inspection done as well since I was up for registration renewal on Jun 30. The oil is changed fine and after a day or so I realize they did not fill in the windshield fluid which has been a regular practice with oil changes since I could remember. I let it be.On Jun 30, I start the renewal process online and my car records would not pull up. On closer examination I realize they put the wrong license plate number on my Inspection Report (they just dreamed one up). Now I call them on July 1 to report the issue and I am already late for renewal at that point. I am told they would need to do a re-inspection to correct the issue and I would need an appointment. The only time on July 1 is during middle of the day and then early next morning. Since I cannot leave work and go in the middle of day I pick up the option of going in on July 2. Then during middle of the day AAA calls up and says actually I do not need appointment and can come in whenever. I am at work and not carrying any documents so that is no help at all.Now I do go in on July 2 morning and I was made to wait for about 45 mins. My car was not pulled into the bays at all and then they just gave me a new inspection. If it was not required to be in the bay I wonder what the 45 minute wait was for. I also requested them to put in the windshield fluid and they confirmed it has been done. Well I drive away and after about a couple of miles realize there is no windshield fluid at all. I call them and had to go back to get the fluid filled. Not sure how they confirm things without actually checking if something has been done or not.When I tried to get the registration renewed online I noticed a late fee of $15. So I personally went to the DMV to see if it could be waived for AAA.. They could not do it. So I called AAA to talk about the late fee and they say that I would have to get some service at their location to have the late fee adjusted. They cannot give me credit. My car is about 2 years old and has no outstanding maintenance needs. AAA wants me to come in and then they will find some work that could be done on the car to adjust the late fee. Which means I would have to go back in and invest some time with them.So for their own fault, and after spending about an hour already with them I am out of money and would need to spend some more time to find some work to be done on the car. All this inconvenience which could have been avoided if AAA was a bit more professional.I would still give it 2 stars instead of 1 just because employees are courteous but stuck with ridiculous AAA policies. I would advice them to be a little more professional and diligent in their work. I would never do business with AAA again if this issue is not resolved in a timely fashion. It has costed my enough time and frustration already.

Good service and good advice. Friendly staff. Very timely and on schedule.

I have been a customer at this location since it opened. Take all the family’s vehicles here. Always great service. Very friendly team. Always happy with work done.

I have needed to have my car towed to this facility on two occasions and in both cases they were able to work on the car right away and resolve the issues to my satisfaction. Additionally, they went out of their way to help us with some special requests.

Pretty ok place to drink.

It was very bad experience. My car was kept idle for about a month & battery dischraged. One of their service person suggested me to tow the car & recharge the battery for couple of hours. I towed to their place & they said it may not be battery issue so they need to do full diagnostics. I said I just did not drive the car so battery issue. But they insisted me to do the full diagnostic $109+tax. I had nothing to do rather agreeing to their decision. Next day I called them & they said they charged the battery but it is not working need to replace the battery. However, they did not do the full diagnostic. I said, the battery should work cause it is not dead. Then I went to their place & they asked $348 battery + $75 installation charge. I did not agree & they reinstalled my old battery & said car may start now for short time. I agreed to that & paid $85 for just recharging the battery. I took it to Advanced Auto & they checked the battery & said it is ok. Battery in good condition. I will never go there. They just try to pull money rather providing good service. They dont seem honest.

Extremely helpful, fast, and friendly staff. I’m not an AAA member but all the staff here set such a fine example that I’m now going to join.

Not helpful at all. Wanted to replace a tire that I went elsewhere to have fixed. It was a Saturday afternoon and he wanted we to come back Monday, I had a flat tire!!!!

I had a very bad experience at this location, but after contacting upper management about my experience the VP or car care personally called me and apologized on behalf of AAA. He said he would handle the situation at the store level. I am very pleased with the way it was handled. Its too bad I had to complain in the first place. Hopefully this will help any others who have had a bad experience here as well.

Really nice and caring people! They try to work with you to solve your car problems.

Loved their service.

I took my car here for a diagnostic test. The test was 109.00 by itself and they were still going to make me pay for it even if I got the work done there. I did not get any work done on my car because they were too expensive. They are in a college area but their prices are not for college students. I was going to get charged more than $300 for a tune up alone when I went I got it done for 100.The customer service was great. The people were friendly but I will not be returning there when so many other places charge less for the same work and parts.

Professional and Timely Service. Thanks AAA

Came in to replace a light bulb 20 mins before the store closes. Its done quickly and for $11. What a service!!! Guy at the front desk, what a sweetheart!!!

April at the desk is very professional and accommodative. They do great work for a fair price. They do a great job getting me in. I trust them.

They were very knowledgeable about my problem and were quick to get on my vehicle despite it being late on a Friday afternoon. I will definitely return and give them my business again.

Good service and what I loved the most — a detailed report about my cars state.

This place is a big ol NOPE for car care

Service was not bad but were unprofessional

WARNING: PLEASE TAKE THIS REVIEW SERIOUSLY. DO NOT GO TO THIS SHOP.LONG STORY SHORT: They overprice, make up random damages that you have to fix that scale up into the thousands. They cancel warrenties for next to no reason. And if you know enough about cars to prove them wrong, and decide to take it somewhere else, they will outright lie in order to charge you for labor. DO NOT GO HERE. Take it somewhere else, anywhere else. The AAA membership discount is only 10% on ONLY LABOR. This literally saved me 10 dollars on the thousands of dollars they trumped up. Dont go here!I have never received such horrible service. The guy in there named Adam is a loose cannon, and he may hurt someone. Please take this seriously.I know a bit about cars, and I check with a local mechanic that works on cars for fun in order to cross reference things. I came into the store telling them that my starter was messed up. We dropped it off at 4PM on Friday and they said they would be able to look at it by tomorrow. Since I knew it was the starter, I asked for a quote on the price, which I was given. I asked if they could take the starter out, and would I have to pay labor in case I decided to get an outside part. They said this was fine and in order to take it out, I WOULD NOT BE CHARGED. REMEMBER THIS.Keep in mind, in order to fix a starter it takes about 1.5 hours. They did not look at the car until 3PM on Saturday.The problem occurs when they finally got around to pulling out the starter. They claimed they took a look at the fly wheel and saw that it was damaged. Now my car is a 2006, and my flywheel had rust on it. For cars that is fine. But the part that they claimed was damaged did not have rust on it.. as if it was RECENTLY just shaved off. The metal looked entirely different. And I had a dent in my car. So now I am super suspicious.They quoted me around 1000 dollars to fix everything. The flywheel was BARELY damaged, so I just asked him to fix the starter for now and I will fix the flywheel later at another shop. He said he couldnt give me the warrenty on the new starter if this was the case because the flywheel could give out at any moment. True, in the future, but not now. I was confused as to why he would back out on that, but I decided to take it to another shop. This is where the issues start. The new guy (not the manager, who told me I would not be charged) said I would have to pay ALL of labor. I told him I was not told this, and in fact I was told the opposite. He was very pushy about charging me full labor, to the point where he was just outright rude. He was slamming around papers and his mouse and keyboard as we talked. He would scoff and huff and walk away for a moment, only to angrily walk back. He reminded me of a three year old throwing a temper tantrum.After arguing (or me talking in a low voice, and him raising his voice) he allowed us to take the car without labor cost, but told us to never come back to the store. I was entirely cool with that. My car is now at a different mechanic and they said my flywheel has minor very recent and suspicious damage, but it is fine. I will be charged only 200 dollars as opposed to the 1000 price tag the AAA store wanted to charge me.

My car broke down, so I signed up for AAA membership on the spot and had my car towed here. The towing fee got waived, and the mechanics at this center did a diagnostic check over my vehicle. They gave me a fair price on a coolant flush, although unfortunately, this didnt solve the problem of why my car wasnt starting. On the second trip I attempt to make after getting my car back, it doesnt start.My car started for them while it was at the garage, so they werent able to really speculate on why Ive been having trouble getting it started. Because of that, I dont think its their fault, but I do think more testing could have been done as well as a more thorough speculation on what was actually keeping my car from starting. I had my car towed to a different garage literally two days after getting it back from this one, and even after AAAs diagnostic exam, I didnt have the slightest clue about what was keeping my car from starting.

I went to the Western Blvd location this morning to have my car looked at. Mike was awesome and provide excellent customer service.

Tried to charge me $1500 for $500 worth of work. Dont go here. Theyll tell you that you need work when you dont. Acted more like salesmen than mechanics. While on the phone, they wouldnt tell me the exactly what was wrong (this is how I knew they were lying) and then every price they quoted was different and never the complete, out-the-door price. Incredibly rude when I told them I decided to go somewhere else for the work.

First - girlfriend goes to get a battery replacement. They quote her over $100 more than where she ended up getting it down the street.Then - I write a bad review and get a phone call saying please take down the review and theyll give a free oil change, made a BS excuse as to why the battery was quoted so high but i thought ill be nice and take it down. I wouldnt want leave a bad review with someone who called to right their wrong.Now - a week after my girlfriends free oil change the car starts having problems.. humm.. not to mention we told the guy we just got an oil change and he said it sure doesnt look like it and changed it for us for free.Overall - this place is not good. Listen to the reviews (not just mine) dont bring your car here.

Disappointing service. Had to pre pay to get tires from warehouse in town? Ive never had to do that before, but it makes sure you dont go anywhere else, (can you say gotcha!) Then scheduled for next day service. Put the wrong tires on vehicle, comp me 25.00 for the inconvenience. staff corrected issues.kInd of disappointed being first time car repair at AAA.Now front end alignment is off,pulling to left. Ill take it to my shop I use at home.

I received excellent customer service from Jimmy. Very prompt with his phone calls and following up with me about my vehicle.

I went in for a oil change with free tire rotation maintenance package for just under $18. Sounded like a good deal so i added a wheel balance to the work order which cost me $30 extra. They did the oil change just fine, but did not actually rotate my tires and performed a wheel balance check rather than removing the old weights and rebalancing each wheel. I was given a list of recommended services which totalled $1500. One of which was a $400 wheel bearing replacement/repack job which i didnt need. Just an adjustment/retightening of the loose bearing which was mechanically sound and full of grease. A $40 repair performed by a mobile mechanic.

I looked at some reviews an couldnt figure out why people complained so badly, this is a new AAA everytime I come here have a Question or Car need everyone here is Friendly an Nice. This is my new AAA LOCATION to always come to.

I am looking at these reviews and wondering if they are for somewhere else? I think some general AAA, or other location comments are mixed in, as this location hasn’t been open as long as some of these reviews. This location opened shortly before January of 2016 at the end of December in 2015. Something is definitely wrong with the reviews here and this is why I am writing this.I have been getting service at this station since right after they opened. I recognized some of them from the AAA service station I went to beforehand. The other station was permanently closed for over a year before this one was opened, so the reviews can’t be from there either. This review is for Western Blvd. Raleigh, NC.Between the two stations they have serviced every need for over 130,000 miles on my Chevrolet S10. In that whole time I only had one problem with a prior (fill-in) manager regarding a bad part that ended with a resolution to my satisfaction. That was at the previous location and a while back. They have always been fair with me even in that instance.There was one time where I had to have the oil pan replaced. The quote I received I felt was way too high, so I went to get quotes elsewhere. A dealership quoted me almost 3 times as much and other places were almost 2 times as expensive. I also confirmed that it needed to be done. Some had no warranty unlike AAA, which I think is 24K/2years on most. I ended up getting it done at AAA and have not had a problem since. I still get quotes before I have any work done and that way I know what to expect. If they find something else I get a new quote and way the options. There is a pamphlet I grabbed recently that has the prices for most standard services you would get.Here is an example of a huge problem I went through and how AAA ended up fixing someone else’s bad work. One time I was driving and my radiator finally just went. Being literally near a dealership with the help of some nice passerby’s, we pushed it in. I figured save my free towing if we needed later in the year. This Chevrolet dealership “fixed” my radiator. They shoved the wrong radiator in, messing up the lines to the transmission cooler, or rather didn’t connect them at all! The radiator was crooked and not level because the dealership tried to pass off a lesser radiator than the OEM radiator they charged me for. After failed attempts to get them to fix it and my truck being hit twice in their parking lot, I refused to have them “fix” it anymore. I brought it to AAA and asked if they could possibly fix it. After talking with the mechanic, I had the transmission cooler taken out and replaced it with the regular factory transmission line. The mechanic showed me what it looked like after he finished and I finally breathed again. Other than the fact I was stuck with a cheap radiator from a place that ripped me off, AAA had put the rest of it back the way it should be.Another time I stopped by to set up an appointment and the Service Manager, Steve, noticed my taillight was out as I was about to leave. He swapped it out right then instead of letting me drive around with out a taillight.Yes, sometimes you have to pay a little more for a warranty on quality parts with people you trust. My 14year old truck has over 200K miles on it and runs great. I get compliments all the time after people find this out. My point here is if you take care of your car it should last. I expect my truck to make it 250K or more before the costs of servicing it starts to outweigh buying another vehicle.Bottom-line they have always done well by me at Western Blvd. and I am a loyal customer because of it. I will always go to this one first as I feel the most comfortable with them. In addition, the extra AAA discounts from being a member also add up both with car repairs/service and trips. There is certain comfort in knowing if something happens on the road away from home there is usually a Triple A around.

Every time I have taken my car here, the staff has been very helpful. The reason why they will continue to get my business is because of the story below:My wifes cars A/C would randomly stop blowing cold air, the compressor was still running, but there seemed be no cold air. I took it to this location and they looked at it and said that the pressure was low and that it was missing a little bit of refridgerant. They topped it off and checked for leaks and returned it to me (after a reasonable fee). A couple of days later it stopped working again. I took it in and left it with them for several days. They could not get the car to reproduce the issue, so they bled the system, recharged it and tried again. Still no luck. Because of the amount of time they had it they gave me a free oil change and did not charge me for any of the diagnostic work. The car worked fine after the recharge for a couple of days. I brought it back a third time, and they finally got it to reproduce when they had it hooked up to the monitoring equipment. Unfortunately, they did not know why it was failing still. They had a couple of guesses, but said that I would be better off taking it to the dealer where they would have more experience with this type of corner case. After taking it to the dealer, AAAs thought of what was wrong was correct. The dealer fixed the issue (because it was already there and mostly dismantled) and I have not had issues with it since.Because of the persistance and the fact that AAA spent far too many man hours on my car without charging me for all of them, I will continue to go back to this store.

Very helpful with us. Saved us $$.