My sale associate Don was the best. Very professional & made the car buying experience painless & easy flowing. Also, the finance department was great at explaining & making the financial part easy. If you are looking for a car, I would recommend this dealership for your next car buying.

My experience was great here although they didn’t have what I was looking for they were kind and knowledgeable about what they did have so I say that this is a good place to purchase a car from especially if it’s a Toyota 😊

Their mechanics were responsible for the destruction of my engine. I ended up having to purchase a new /used for over $5000. Beware...

We bought our Nissan from here and we have free lifetime oil changes. I always schedule an appointment before I go & they are always on time. GREAT CUSTOMER SERVICE!!

The crew at Nissan are first class. Keep up the great work!

As bad as I didnt want to go intonthe dealership my visit ended up being pleasant. Joe did a good job with connecting me to Taiwan, she was a rockstar

Oh my, another bad review from me due to poor service!! I waited for two hours while the service department tried to figure out where the loud squeal was coming from near my seat. When they finally came to get me, they informed me that they had to order a part and would call me. Nearly two weeks later, I havent received a call, so I called them and was told that the part was there. Then when I asked for a Saturday appointment to get it fixed, I was told that it had to be during the week.

I was looking for a KIA and Im really happy with the car I chose BUT I had tons of issues about a week or so after the final purchase; Im self employed and they swear I didnt mention that so because of this I ended up signing paperwork 4 or 5 different times! I really dont like to be rude nor impatient but the last 2 times I was there when I was told everything was ready and was going to be ready in 20 minutes it actually took over 2 hrs!! The new finance manager is not that friendly and could feel I wasnt welcomed anymore... so the car is great but whenever I plan to get my next car is def not going to be here. The service department is great tho and now Im just hoping and praying they actually honor the guarantee promised.

Went to Fred Anderson Toyota for my 80,000 mile check up with oil change and tire rotation and found the visit to be very personal and professional from the time I pulled up thru the doors till I pulled out with all the work needed to be done in a very timely manner ! There service dept. gets a 5 STAR RATING with a certified A+ In Service and Satisfaction ! Once Again, THANKS TO TEAM “FRED ANDERSON” !! And a “Special Shout Out to Shawn Mayes” Thanks for everything !

Awesome, we struggled to make a deal on a re-lease of a Kia Sportage and GSM Jeremy stepped in for Anthony (great salesguy!)and made it happen!

Awesome experience Johnny and Dani made my transition Amazing

First standard service since Covid-19 changed regular protocols. Did drop-off service at 9:30, requesting pick up by noon. Socially distanced checkin. All completed and retrieved as requested. Disposable plastic steering wheel and seat cover used as well as standard paper floor mats. All removed prior to pick up and exterior. Paper work required signature with full understanding of work completed and tire/brake staus for future reference. Masks worn by all hand sanitizer available on counters. Thank you!

Very pleasant experience buying car. Would definitely recommend.

Bought a new Tacoma in Oct. Our sales rep was completely honest and open about everything near as we could tell. They dont bargain much on the price but none of the dealerships we visited would budge wed on price. I have to say that I just had my first 5000 mile checkup and they were very efficient and did a great job. Even gave it a bath. So far Im very pleased with the service.

This was some of the best luck ever. Thank you for having 1 last appt for the day. Thank you 930 for being so professional. Thank you Master Tech for getting my P0340 code to discover I needed a Cam shaft sensor. Thank you for having a rental available. Thank you for cranking out the work early the next morning after my truck had time to cool down over night (I looked up the $742 part on youtube... a 15min job or less, but one done completely in the blind, out of view). Thank you for calling to say it was ready before we speculated. Thank you for getting me out the door and on my way for military orders!

I just stopped by for my routine maintenance and service. Lonnie was phenomenal in taking care of my car care need. While I was there I decided to test drive a couple of vehicles. Marvin is an excellent salesman. He was very knowledgeable about the right cars for me based on the needs of my family and myself. Im ready for my next vehicle. I had the best experience today.

They are just amazing! I hit a pot hole yesterday and blew a tire.i called this morning and got an appointment to see if I can get my tire fixed. After getting there I found that I had a warranty on my tire, so they fixed it free of charge. They even informed me of a recall on my car that they replaced since I was there. They are really so helpful every time I come in.

They were great. My 5,000 services were done well. Mr Mike Malone added value to my stay by putting on wiper blade. I recommend Mike is service and Anthony from new car sales.

Great place to get a car just do it in time they sell fast

Love our new Highlander. If looking for a new or almost new Toyota, ask for Andre Robinson. He is professional and very knowledgeable, not pushy at all. I would buy another car from this dealer and salesman.

Very easy to work with. Came in to sell one of our vehicles to them. It was a no fuss no hassle experience. Anthony was great to work with. Thanks for the invite in Sam. Definitely recommend the Anderson group to anyone looking to buy, trade, sell.

Bought my car here 5 years ago and have been serviced here since then. Always impressed by their excellent service quality and friendly altitude. Free oil change. Loved it.

I love bringing my car here to the service department. Every time I come they are very nice, very detail with my needs and pretty quick with my services. Chris and Eddie is very helpful and go above and beyond. Im here every 5000 miles to get my car service.

Beautiful building, huge selection, awesome staff and even better deals. Definitely the place to go for your next car. New or used they will help you select the perfect vehicle and the perfect finance option for you. My girlfriend bought her car here and it was the nicest car buying experience either of us had been through. Keep up the great work guys!!!

Its a great place to get your Nissan service. Fast and relaxed ....easy. Just make an appointment

Fast turnaround at the KIA dealership auto shop.

Great shopping experience to buy a car. Salesmen Jeff was very knowledgeable and Helpful. Promised upgrades that we had to come back for. He had them successfully installed at a later date. Very happy with my new car they will make you an offer you cant refuse. 😎😎😎😎

The best customer service ever

THE BEST automotive company (sales&service) Ive ever dealt with! 29 yr customer!! Just brought my new lease home today. Thanks Fred Anderson, Salesman Mike Lee, entire staff for outstanding care & customer. cw.

The car wash ripped my antenna off my car. I showed up at the dealership with no call or appointment. Robert was amazing. Stopped to listen to my story (which was heated to say the least) and worked me in to fix my problem right away. This trip wasnt in my plans, but I was able to still make the rest of my appointments for the day. Additionally, Robert gave me an estimate and advise on protecting the car from further damage. Thanks yall!

Anderson Kia. Been pleased with the cars Ive leased. Good customer service in sales and service.

We took the car there for yet another recall. While there I asked them about a prior recall repair that, when done, wasnt done properly. When we brought it to their attention at the time of service they said they couldnt feel the click in the steering wheel that were felt. Do now they want to charge $150 to diagnose the issue that they know is wrong and $280 to repair it because they said its outside the warranty for replacement. The part is $1.80 and apparently defective but Kia continues to produce it and charge their patrons for their lack of durability. It is a steering coupler and requires three whole steering wheel to bre removed and is made of hard plastic/ rubber and it shreds in the inner column. If there was a recall to fix the issue, there is no reason to be back in two years for the same issue if it was fixed right the first time. The service staff didnt try to do anything but charge me even though this is a recurring issue with not just my vehicle. Needless to say, they have lost my business and any potential business I could have sent their way. I was also told by Robert Tomes II that they didnt have information to the owner. So I will be telling this truth on every public site possible so that no one else gets duped by Fred Andersen Kia of Raleigh.

Friendly, curteous, efficient and reliable service. Sales manager went above and beyond to assure my needs were taken care of. Thanks Jim!

Its fine theyre always super friendly

Great service. Staff very helpful and know all about the incredible features of each car. Its almost like they work here 😋.

Purchased my Kia here and have always received prompt and professional service. Oil changes are free for the life of the vehicle. While they prompt you for scheduled maintenance the company could do a better job detailing exactly what is required to reduce sticker shock when an oil change and tire rotation morphs into a $250 bill.

Great customer service! Went in for an oil change. I recommend you schedule an appointment ahead of time because I had to wait 2 hours for an oil change.

I came in for tire after telling them the day before that I needed a tire because my tire could not be fixed. Was on time for my appointment 1.5 hours later Service Advisor came to notify me that they didn’t have the tire in stock. Then all of a sudden the service advisor came back 10 minutes later and told me they did have the tire. Here I sit 2hrs 15 minutes later still waiting for a freaking tire to be installed. What’s the point in making appointments if you can’t stick to them? Very frustrating. If you come here planning on sitting and waiting for service to be done to your car plan on being here 3-4 hours. This is my second service here and last time I waited a good 2 hours for oil service on a 2018 car. Unfortunately because of my service plan I will have to come back. :(

Great experience! They worked to put me in a new vehicle within my budget.

Make sure you have nothing else to do because you will be here ALL day

I always have a pleasant experience when i take my car to be serviced.

All I needed to do was come in to co-sign for a friend, should have taken 10 minutes at the most. I waited for an hour before finding someone to speak with me, then another 10 minutes for them to figure out what was going on. They may be fine as a dealership, but it gets annoying when you go into one and can never leave in a reasonable time.

Although I was just browsing. Sales Professional Mr Wendell Majette took time to answer all of my questions & concerns. Found out he & my Husband are from the same location that was that. Were looking forward to doing business with Kia.

Tony the mechanic was awesome. Hardy the service manager was awesome to. I was really happy with their service.

Great sales experience as usual. We love Carl Anderson!

Ive been going to Fred Anderson for the past 3 years and the service has always been great. Love the waiting room and the show floor. I recommend Fred Anderson.

They wouldnt budge off their dealer fees and document fees so I walked. Car dealers get the rep they deserve.

I bought my truck new here in 2016. Tim Williams was a great dealer and has continued to reach out after purchase to check in with me. If you do buy here, go see Tim. Once my truck was out the door I had nothing but terrible experiences here. All oil changes take 3+ hours. I once caught a tech or runner driving my truck like his personal drag car. I needed a mirror replaced, paid around $400 for the service and they didn’t hook my electrical system back up correctly. I drove around for over a week with 1 back window down before they could get it in. I was livid. Most recently I went in for service and I went to the parts department to discuss my mat on the passenger side that is sliding around and tearing my carpet up. The guy at the counter insisted they clip in - which it does not! He basically told me it must just be my truck that is like that then and that I should go talk to the techs to install my mats correctly. If you work in the part department KNOW YOUR TRUCKS!!! These are the same mats they ordered incorrectly 3 times, leaving me with PAPER mats in snowing conditions the first 2 weeks I owned my brand new, from the factory truck. COMPLETELY UNACCEPTABLE. That’s how I would sum up the service here. Unacceptable.

Service is good. They give you a free car wash that only washes half of the car. If you let them do the free wash just bring some towels to finish cleaning the car.

The service department here is great. They explain everything to you and are quick to get the work done. Would recommend them to anyone looking to purchase a Nissan and for all maintenance.

Got a certified car from them and they have very good car service team, i have been servicing the car with them for the 4+yrs

They really care and are loyal to their clients. I absolutely love my dealership on hyway 70 in Raleigh NC

Nice people they try to work with you getting your vehicle fix rather than selling u a new one.

They always treat me well and take care of MY Kia Soul

Been nice to have been Treated like family but wouldnt know because no one spoke with us after...

We went there to look for a good used car. They helped us with finding the right car. They are a company who strives to have satisfied customers not just making a sell.

Very honest people. I was surprised as greed seems to rule the day but the folks there were straight with me and I really appreciated it.

Don the salesman was a really nice guy, but didnt get the car

I was in need of a new car. I met with the sales person and we discussed what I needed. After a short time I had exactly what I wanted thanks to the quality staff. Iam very pleased with my experience.Thanks Anderson of ST. JOSEPH MO.

It was a great visit the service manager was excellent if I ever want to buy a new car I would like for the service manager or somebody from Fred Anderson to help me thank you so much have a wonderful year Ill see you in five thousand miles

Took car in for recalls. Really nice staff. Parking and lot looks organized but is like a maze.

Service department was very prompt and did a great job. Very professional service

Bought my car from here. Nissan Murano. Got a great deal. But I feel their lifetime free oil change is a scam. For every regular servicing I went in for they charged me 200$.

They have a lot of nice automobiles.

Great service and friendly staff. Went for service and was bery please

A great place to buy and later charge your Nissan Leaf. Very friendly, professional and they make negotiating easy.

Salesman very nice I would recommend that salesman to any of my friend patient explain every I. Detail good experience keep him on rThe pay role

Everyone was helpful and super friendly!

Very happy with AJS service. He accommodated my needs and the time just flew :) Thank you for making it a good experience.

I had oil change and tires rotated and they checked but everything perfect didnt need anything else they also had coffee and cakes in waiting room

Nice people. Good price

My experience was wonderful and very positive the staff that work at Anderson Toyota is very friendly and kind and concerned about your needs and they go out of their way to make sure things work out for you over all very positive experience

I arrived for my 8 am appointment this morning only to find that the service department was closed for the day for cleaning I received a text yesterday reminding me of my appointment 😐

Today I have had enough of Kia of Raleigh. My next car will still be a Kia, but I will NOT buy it from here. The family plan is a joke. Free oil changes are not free. You have to purchase a tire rotation for 21.95 and then they charge you another 5.03 for shop charge (aka hand wipes). Ridiculous. Im going to take my car elsewhere for better service that wont clean out the checking account.

Great dealership to and buy cars and services your cars

I stopped by at the Toyota dealer because I am considering to renew my car. I am happy that I found a RVA4 model in 2019 which is really nice

I have bought several cars here. Always a good experience.

Every good😍😊😆😀😃😄🤗

Great staff. Service was pretty quick.Comfortable places to wait.

They cancelled my family plan with out notice because a length of time between services at their dealership. We had the car serviced at AAA, because this dealership wanted to charge for a tire rotation which was more than the $20 oil change which included and tire rotation at AAA. The family plan is nothing but a catfish scam to keep you coming back so they can over charge you for services such as $40 tire rotations. I have tried to get calls and emails back for nothing. When Google asked me for a review of my visit, the memory of the dumfounded looks when I ask about the warranty they voided silently and the I dont know anything about that responses I received today came flooding back to infuriate me even more over the lack of response I am getting regarding these issues, so here I vent.On a positive note do buy a Kia My wife and I love our Rio and Sorrento. Just avoid Fred Anderson and his family scam.

I love the check-in area, the friendly service, the waiting room, and the pricing is reasonable. They have a shuttle that can get you to work, if youre somewhat flexible on time. The waiting room has Starbucks coffee, tea, and hot chocolate. They also have sweets to snack on. Theres a room for kids and a couple of TVs for adults. They usually have one of the TVs tuned in to HGTV which I personally like. In my experience, they get my car serviced pretty quickly so I tend to wait and use the free Wi-Fi to get work done.

I went to Service department to reinstall the Fred Anderson $1,000 Maps upgrade which disappeared after my car 12v battery died. They didnt disclose up front they would charge me $125 just to look at it and not fix it.

Most outstanding car buying experience I have ever had. The car is beautiful and the staff was amazing. I had a horrible experience with DriveTime on the night before. I visited Fred Anderson website and with 30 minutes I received a call from Lorriel Jones.I described what kind of vehicle I wanted and when I arrived she had a black Toyota Corolla sitting waiting for a test drive. I was sold when she raised the hood.She talked to me not at me. They gave me options but I was already sold.Cudos to the staff and especially Lorriel Jones. Ask for her and you will be extremely satisfied.

Always get great service with my car. Will buy my next car from this dealer.

The service was excellent Chris Toth helped with explanations of when each mechanical piece on your vehicle should be looked at.

Personalized service, knowledgeable,no pressure sales. All around great experience

The guy who checked us in was very helpful and friendly service was good also

Good and friendly and very helpful

I buy all my cars from fred anderson

Everyone was really friendly and they werent pushy. The car wasnt right for our needs, so we did not buy.

I like Fred Anderson the dealership....but Im lukewarm with the service area. I had a problem with my new car. It was just 2 months old and the interior was already falling apart. You would think that the dealer and service area would go the extra mile to appease a new customer to make them a customer for life......youd be wrong. I had to jump thru hoops to even make an appointment to get it fixed and once I showed up they treated me like I was inconveniencing THEM.This wasnt a fix that could be done in a single day. Did I get offered a ride to & from the dealer? Nope. Did I get an apology? Nope.Kind of makes me rethink choosing Fred Anderson to be honest.It got fixed in 3 days and I picked it up after having to have a friend change their schedule so they could drop me off.

Words can’t express how unethical is Fred Anderson dealership.

Probably the best experience in buying a car we have ever had.

Great service without being pushy. Answered all our questions and went above and beyond.

Had an apt to look at a car. Arrived at the location a half an hour early. Walked around looking for the car then someone said they would go get the keys after about 15 mins of waiting they came back and said that car was at a customers mechanics.

Free Anderson I just bought this Wednesday

Great dealership and when they service your car, they wash and vacuum it.

Know your price, stick to it, and theyll work reasonably with you.

This place has helped ruin my credit which I had good credit before Toyota finance company and the gap insurance sold to me here after a wreck Toyota finance would not work with me at all waiting on gap insurance to pay up and had me as not paying my car payments for like 4 months reporting to credit agency after all my bills been paid andToyota finance ruin my credit and the gap insurance they sold me wouldnt pay up until after 6 months which ruin my credit and now Im trying to purchase another car and they said that they had a silver one being worked on cleaning up getting out there and they were supposed to call me as soon as they had it out there but they have not called me and its been over a week and its sitting out there now and I looked at it at 1:18 in the morning and its out there so theyre not trying to sell me a car so its just ironic that I cant purchase a car out there when they sold me cars before but their own Toyota finance company and GAP policy they sold me ruin my credit to make it where I cant purchase another car out there without a co signer..where as wells Fargo has stopped collecting any money from me on my loan now for four months voluntarily giving me and gap time to pay off a car loan.wells Fargo isnt about ruining someones credit or badgering payments while gap claim going on.had great credit until Toyota finance services turned me in as 30,60,90,and 120 days late on payments as gap they sold me wasnt paying up but eventually did after ruining my credit but I have to say Jeremy day mgr. Out there and Roland mountain service attendant are great people and do there best to help me.toyota tho has helped ruin my credit report in my opinion and not stand behind me after purchasing last four cars there..they are not all cause of credit issue.car mostly paid off isnt showing in credit report but with letter stating it is.still cant get financed. Just disappointed...how Toyota finance services handles Toyotas client me as if Im a daralick...this hurts jobs and insurance etc having been reported as a non payer after my major accidents they couldnt get there on gap policy they sold me to pay in timely manner.now Im called non payer in report.

I was kept informed and given information timely