I go to both Sam Ash and Guitar Center, but find myself at Sam Ash more often due to the non-invasive sales team and the genuine care the employees show for us, the customer. Logan is one of the best. You can find him in the guitar sales area. Good people, good prices, and a friendly atmosphere make Sam Ash my go-to music store.

I do not recommend going here for brass instrument repairs or maintenance. They took my horn and forgot it in the back room for a month, and were not positioned to make things right with a service discount or timely arrangement to get the horn serviced. They seemed resentful I would even suggest an option like a service discount or expedited service. If you have a brass instrument, try Sweeney Brass in Raleigh instead.

Wow! Huge store, great experience, employees were super helpful and accommodating. Large inventory including used gear. They let me try every piece of gear before I purchased. Best music store Ive ever been to and Ive been all over the country!

I love this place. The people are ALWAYS so friendly and helpful and they will chat with you as long as you want and not seem annoyed by it. Guitar center across the street is the exact opposite. Ive been coming to this place for over 20 years and Ill never shop anywhere else.

I frequent this particular location due to the super friendly and overwhelmingly knowledgeable staff. There are other competitors close to me but I love the openness of the store and again, the staff always points me in the right direction. I ask for advise or suggestions and there’s no fluff. They’re straight to the point with with info that always leaves me satisfied. A great place to do business.

Nice folks... low on selection currently. (Compared to pre-pandemic times)

We went here to purchase a used saxophone for our rising 6th grader. Taylor was amazing when I spoke to her in the phone answering my questions and in person when we came in to look at available instruments and ultimately purchase. I highly recommend Sam Ashe, but specifically Taylor based upon the experience we had. I couldn’t get the company the school recommends and uses to call me back and answer my questions, but Taylor was patient and kind throughout this entire process. Thank you Sam Ashe and Taylor!

Great experience on our first trip to Sam Ash in Raleigh. We were greeted right away and directed to the right place. Taylor was fantastic in helping us select and purchase a used student flute for our rising 6th grader. She was patient in answering questions and her enthusiasm was refreshing. Its obvious she enjoys what she does. Equally outstanding experience with Dave the repair tech a couple weeks later when I brought the flute in for minor adjustments. Based on these 2 initial visits, I feel great about choosing Sam Ash. Customer service is above and beyond. Prices are extremely reasonable as well.

My son needed some rental gear to play and my wedding. The staff was helpful and flexible on the rental time, providing him enough practice time before had and needed requiring us to rush back in after the ceremony without additional costs. They did call to say we were late returning it when we had already set the return day, which was a slight annoyance. Otherwise, it would have been 5 stars

Great folks to work with ! Called and they had what I wanted. 👍👍

Dope store. Every thing was cool including the books. There was plenty of live music going on too for the listening ears. Great place to both browse freely and shop with assistance if needed.

Talked to Taylor about trumpets. She was very knowledgeable and honest about the quality of the various products available. I was very happy with my purchase and would recommend visiting this location. If you need any brass instruments, Taylor is your go to person. By the way I did not get the gentlemans name at the front desk but he was just as helpful and pleasant in pointing me in the right direction.

Awesome customer service. Sam, with pro audio, helped me this evening and was absolutely FANTASTIC. I really appreciate good customer service as Im in the industry, as well. All kudos goes to Sam!

Bought my first classical guitar yesterday ($339) and although the service was quite good. after I paid for it, I was just handed the guitar to take home? No bag, no box not even a plastic bag, it was just handed to me. Although it maybe a cheaper guitar in comparison to others, that Is a lot of money for me. I bought a fender steel acoustic 4 years ago from guitar center for $350 and got a hard case with it (which I will now put my classical guitar in). Its was also 95 degrees outside which didnt help the guitar (my back seats were full from visiting Lowes Home improvement) So I had to put it in the trunk.Probably my first, and last visit to Sam Ash

Great store and it’s nice they ask customers to wear a mask or show proof of vaccination, it really shows they care for the safety of customers and employees. As a private company I believe they have all right to do that. It’s a shame people are complaining about that 🙄.

I had some repairs completed on a used bass guitar. They did an incredible job and it sounds and plays like a new guitar now.

Fantastic selection and knowledgeable staff!

Staff is great, nice and chill. Great guitar selection, they have everything someone looking for a guitar would need.

Demanding proof of vaccination is not only creepy, gross, sick and controlling but its also completely unnecessary. I went to guitar center across the street and no one stopped me at the door and asked me private information. The government isnt forcing you to do this. Its a choice YOU are making for no reason. Ive spend over 2000 dollars at sam ash in the past. Will never spend another dollar there.

Top line products and service! Sam and Logan (senior sellers from the store) are the reason why I still love to buy in-store. It was my first time there. I left the place super satisfied with the purchases (JBL Studio Monitors, DJ Headphones and a gorgeous LTD/ESP M1000 Guitar); and all the premium consulting Ive got in-store. Awesome experience. Definitely coming back for more! :)

Ordered a pedal .... didnt get it. They basically advertised something they didnt have. Worse, I could only actually get this sorted by having to leave a message on their answering machine (what era is this?!?) ... only to get an email saying this shipped it out... only to receive a phone call a day later to say... no not really.What a mess this online store is. Sticking to Sweetwater and Guitar Center from now on.

Im a newbie who required a lot of education prior to purchase. The staff was patient and understanding through my many questions. Kudos especially to Elijah and Sam for their assistance in making my purchase experience a pleasant one

Love Sam Ash. My husband is a musician and I wanted to surprise him with a new keyboard. The guy who helped me was Rob. I had no idea what to get or what to look for but he was able to help me figure out exactly what my husband wanted. My husband was very surprised and is very very happy and spent hours playing with it and setting it up. Thanks for all your help Rob you are awesome.

Excellent customer service from everyone, it was quite refreshing.

Everybody knows that the last year has been difficult for many of us. Not essential businesses are slowly opening to the public. If you need some item for your audio equipment and have go to a indoor store following the covid-19 rules is not always something pleasant, but in my case was a great experience with a excellent customer service. The sales representative with the assistance of the manager match a Amazon price for my item in less that a minute. In one word I only can say: Bravo!

The team at Sam Ash (Raleigh NC) is outstanding. They have never let me down when it comes to instrument sales, repair, etc. There is a high level of customer care here.

Good thing and very good stuff

Sam was awesome! Incredibly knowledgeable about recording. An amazing experience

Friendly people, huge store, good atmosphere. Everyone is knowledgeable and thankful for your business.

Excellent customer service. Riley helped me during this pandemic and am grateful for her help and all those at the store. My cello was strung well and tuned so I can enjoy it again.

I always find what I need at Sam ash great service great prices

Went in to trade in some gear for a bass and worked with Ben. He was great to work with and very patient as I had various equipment that needed to be tested and valued. Will definitely be back.

In February of 2021 I purchased Line 6 Helix Floorboard Multi-Effects Guitar Processor Pedal online and picked it up at the Raleigh store. I was told the unit was brand new and a backpack ($170 value) would be sent to my house as they were out of stock.After I came home, I noticed the unit was an open box item with several very visible scratches on it. I contacted the sales representative right away (Steven S.) who told me this was not acceptable and he would contact me back. Now 4 months later after back on forth email of Steven saying Ill be in touch soon nothing has happened and the backpack was never sent.This is by far the most unethical business I have ever dealt with in my life. Selling an open box item as new (all seals on both the actual box and the bag) and not shipping the backpack.Stay far away!

Sam Ashe was a pleasure to deal with. They recognized the value of a guitar I traded based on the location of manufacture and time if purchase. I traded the guitar for one more suitable for my son to play. Very happy with their expertise.

Sam Ash Raleigh RULES! After wandering around GC for TWENTY MINUTES without so much as a “hello”from their employees, I drove across the street to Sam Ash. Matt and Ben were incredibly helpfulWith my guitar purchase! 5 stars for them! Zero for GC!!!

Shame of you obligating your customers to wear a mask or proved of vaccination! You just lost a good customer today!$$

Always a pleasant visit. Even when I’m returning equipment. They always make it easy and will help me get the right equipment for me. They will always get my business.

Everyone I had an interaction with yesterday was super friendly and had a ton of suggestions, after explaining what i was looking for, it was narrowed down very quickly, this tells me these guys know their stuff. The other store you have to literally beg someone for help, they see you coming and quickly either pickup the phone or walk away and disappear.#samashrocks

Sales staff was very helpful!

This is the second time that Sam Ash in Raleigh has gone above and beyond what I expected. Excellent store. I would highly recommend them.

People were very helpful. It was easy for me to spend a lot of money on awesome toys!

Every musicians dream! I Believe they have it or can get it. So if you are going to make some music 🎶 stop by Sam Ash Music stores. A1A.

It was good. better than doing business with the IRS, DMV or the Guitar Center. If I ever have an urgent need for musical equipment in the future, I will buy from Sam Ash.

Staffs are awesomely accomodating...

I was able to find not only the piano sheet musics that I was looking for but also two artist whole books filled with what seems their entire catalog of songs! My son was also impressed with the selection of DJ equipment that he saw. This store is worth patronizing.

Large music store in Raleigh. They have a great sheet music selection. Nice showroom floor with friendly staff!

1 ORDERED ONLINE WITH DAVID. GREAT CUSTOMER SERVICE, GREAT KNOWLEDGE AND JUST READY TO ASSIST A NOVICE TRYING TO PUT TOGETHER A BAND. MUCH APPRECIATED. VERY RESPONSIVE AND ATTENTIVE TO CUSTOMER QUESTIONS/CONCERNS.

Excellent experience all people are nice very good service.

I was given a full explanation and demonstration of the speaker i was searching for down to the ninth degree. What Im saying is I left with no doubt that the product I chose best fits my situation to the highest degree cost and production.

The customer service has really gone down hill. No one seems to care and everyone I interacted with was either rude or indifferent

Used to use Sam Ash, but those days are now gone. Walked in to the store and not even a hello or welcome to our store, just make sure your mask is on. That was from a Manger, also the employee would not cash me out until I had my mask up.Are you hiring old Guitar Center employees?? I would expect that kind of treatment from them.Continue to be the mask police, as It seem to be more important than being my local music store.Going online and feeling fine!

Ive visited my local Sam Ash a few times in the past, mainly to just look around, but I wanted and needed a drum throne, so purchased one there. The sales guy in the drum department, Matt, was very helpful during the entire experience. Even found out that he is a drummer, himself.

Very good experiences in purchasing a guitar, bringing it back for a minor repair with a 3 day turnaround and then returning a small item over a month after it was purchased with no problems. Cool staff. 5 stars.

Store has anything I need.

WOW! Customer support at Sam Ash completely exceeded my expectations!My search for an electronic wind instrument (EWI) ended successfully thanks to the efforts and dedication of Riley, Sam, Jodi, and Justin. Not only was each team member professional, caring and focused on my needs, but the entire sales process was fun for me because everyone was so passionate about working at the company.The team members are super knowledgeable, personable, customer-oriented and talented!When I made my the final decision about what wind instrument I wanted to purchase, I could have bought it at a number of other stores, but I specifically chose Sam Ash because of the lasting impression the team made on my buying process.Thank you, Sam Ash!

Robert in pro audio was extremely helpful and went out of his way to teach me different audio techniques.

I have a pedal board and I needed a bag/pedal board box to tote my board around. They did all that was in their power to find one without the pedal board pre-installed and BAM he found one. They were really nice and VERY helpful. Very knowledgeable in music instruments.

Stock is very limited. Sales people are good

Came to sell gear. Was offered fair prices

Really cool place. They had a wide selection of guitars. Good prices. Lots of other musical stuff too. Would recommend.

Great staff, very knowledgeable and helpful. They seem to have a much more depleted stock in terms of guitars, lots of empty hangers on the wall.

Wade, manager of the guitar department, was super knowledgeable and alert in helping me find a distortion pedal. He asked good questions and listened carefully before finding several candidates (among dozens!), connecting them to a guitar/amp, and letting me fool around. I quickly settled on a Boss and am happy with the choice. Thank you, Wade! I should add, everybody I met in the store seemed friendly and helpful.

Great experience, Sam helped us find what we were looking for!

A great music shop.The drum salesman was one of the best ever.Prices were better than I thought. The store was fully stocked in every category. Sam Ash music!!!

Went to Sam Ash and purchased a Yamaha keybd last week. I noticed sign on door that stated only 10 customers in store at a time. I opened the door, was greeted and invited to come in (I was wearing my own mask). I noticed some others came in behind me, they were not wearing masks, the greeter stated the store required masks and gave the 2 customers masks. Also, I was told that if I wanted to test an instrument to see an attendant and they would wipe down the instrument before and after I test it. All the employees wore masks and gloves. I thought, Sam Ash has this right! It may be overkill to some but I think it was perfect.

They’re awesome! Dave was very acknowledgeable & great to work with! Thx for cleaning & taking care of my daughter’s flute!

They were very helpful, friendly, and the store has an amazing selection. I also appreciated the safety measures in place with the current pandemic. We will definitely be back.

I needed some guidance and reasonably price equipment for an audio project. A young employee named Cliff took very good care of helping me select the equipment I needed. He was very knowledgeable of the product and very patient in answering all of my questions.Im a senior citizen and I was treated with kindness and great respect. I highly recommend these guys!

I first stopped at Music & Arts, which was nice but small, and they did not have much in the form of percussion instruments. I then looked up Sam Ash and drove the extra distance to get there. The second I stepped inside I knew Id made the right call. The place is enormous and has entire sections devoted to specific groups of musical instrument. I was looking to get starter items for my 3-year old and they even had multiple options for that niche too. The staff was super friendly and understood my goals instantly, and provided several suggestions right away. Its hard to imagine I go anywhere else after seeing what Sam Ash had to offer. Highly recommend and cant imagine youll need to go anywhere else if this is your first stop.

Justin M. was amazing. He was very helpful and went above and beyond to ensure that I had all the information before making a decision. I really appreciate the one on one care he gave to me. I will be returning to the store to make more purchases.

It was our first time at this area store. My daughters school always referred us to Music and Arts. I now wish we had always used Sam Ash. The staff was very friendly and personable. They shared tips with my daughter to make her a better artist and gave her things to look forward to. I appreciated being sold the best items for my child instead of them being so focused on a bigger price tag that her need gets lost. Shes 13 and even she says she wishes out contract was with Sam Ash. We will be permanent customers now!!!

Wade was awesome!! Good experience as a Sales lead combined with music knowledge - 2 thumbs up! I got a great deal on another Gibson guitar - been playing over 50 yrs and needed one more! Wade guided me to the best decision - hats off!!

Excellent customer service! Huge selection to choose from! Helpful, knowledgeable associates. And the prices are reasonable! So happy with my djembe drum! Thank you guys!

My band and I wanted to purchase an Apollo Twin X Duo interface, and we really was conflicted about if we should purchase it from either Sam Ash or Guitar Center and many other gear selling websites. However... literally within the first 5 mins of talking with Justin at the Raleigh NC Sam Ash, my band and I knew this was DEFINITELY the best decision. Justin was going above and beyond for us! Way more than any other customer support or store in general that weve reached out. Please! Do not hesitate, if you need amazing customer support and legitly one of the most friendly staff members Ive ever talked to, contact this Sam Ash asap!! You will not be let down. One of THE most professional places Ive called about music gear in general, period. Justin was the man! 👍🏻- Joe

The “big box store” proved me wrong, stellar service and fair pricing... I was greeted and helped by an employee named Wade, he seemed very knowledgeable, and was certainly a pleasure to deal with! I’m new to guitar, and Wade insisted that my “stupid questions” were totally normal. I’ll certainly return, and hopefully Wade will be behind the counter to help once again ensure I purchase what I need!* There was also a new employee, although I didn’t catch his name, it seems as if he’ll be a good fit.

Great atmosphere great employees every visit is like being a kid in a candy store.

Visit this shop before you go somewhere.

Dont waste your time here!!!!Horrible experience with the percussion department here. Go in find a practice pad on the shelf wait almost 15-20 minutes and the salesman says sorry cant sell it computer says its not here.

Had a wonderful experience. It was very clean inside, it’s not cluttered, and organized, and the person we worked with Riley helped us so much. Very knowledgeable, kind, and professional. Highly recommend shopping here and making this your main music 🎶 store.

Great service! They didnt have what I wanted in their store so they ordered what I needed from another store out of state.

Brought in a brand new guitar I picked up from someone market price is $700 went to trade it in and was offered $200. When I get home 2 of my strings on my guitar are broke. I’ve only ever played it once. Hire people who know what they are talking about and how to handle your gear you’ve worked hard to get.

The assistance was great. Patiently explained to us the difference in instruments. We had a lot of questions. We received more information than we asked for. 5 stars.

What a great experience with Eli with purchasing my sons second guitar. He was patient and through and made us feel comfortable with our purchase. Would definitely recommend him to anyone who wants a professional experience.

While visiting your store in Raleigh NC I had the pleasure of dealing with a wonderful associate in the percussion department. He was knowledgeable and very polite. He knew exactly what we my son needed. Thanks and we look forward to returning to Sam Ash Music Stores

Great selection and helpful staff! Definitely the best selection of guitars in Raleigh, with a relaxed atmosphere. Theyll set your new guitar up for you perfectly and quickly.

I have done business with Sam Ash before, I bought an Alesis Nitro mesh drum kit and almost 2 years later decided to upgrade and trade in my kit, the price I was given on trade was very fair and Matt Braswell was very professional, thorough and engaging,he even clarified a shipping issue coming from Florida. If not for the Florida snafu Id give 5 stars, but Sam Ash in Raleigh is top notch !!!

I went in looking for a particular item and they had it!! The staff was friendly and attentive without hovering. They let me walk around and look without shadowing and were happy to answer questions that I had. I prefer to buy from local/locally owned merchants whenever possible but if they dont have an item in stock, then it is easier for me to order it online than have them do it. I was really glad they had the item that I wanted!

Awesome company .......bought my Taylor from there..... besides my Cheryl,...my other lifelong companion...

Lance was very helpful, and had pre-identified from a prior call what I was looking for. This was my first time there, but it will not be my last. A great local resource.

My son needed drumsticks for school for his music class. It was a Sunday evening close to closing time and they were so helpful! The guy who works in the guitar section went and got them for us since there were some guys practicing the drums in the back and he said it was really loud.He knew exactly what was needed and was super nice in helping.

The staff was very helpful and professional especially Taylor and Wade. I will shop here more often after this good experience.

I went in to shop for a saxophone and was given all the attention and information to make an informed decision about my purchase. Im very pleased with the service I got. Highly recommend this store

Every single person I talked to was super helpful and had a positive attitude! I am more than happy with the Alesis strike pro I received and I can’t wait to come back for any of my other musical needs.

While I enjoyed the selection and the layout of the style itself, the customer service aspect was sub-par. We had someone yell at us from across the store asking if we needed help and then an employee with headphones on at the checkout counter. Dont yell at your customers and if you are doing something that requires headphones, dont do it at the checkout counter

Guitar salesman was very helpful and knowledgeable.

Awesome! I have been shopping at San Ash at home for years. I found out Sam Ash sells used gear online. So, we have access to the inventory of stores all around the country.I reached out to the The Raleigh Sam Ash to help me with a purchase of a used guitar from another state.My salesmen was Wade. He was an excellent communicator and helped me find the perfect guitar. His experience as a player helped him understand what I was looking for, even from across the country.Sam Ash is a fantastic music store with both new and used musical instruments...Purchase your gear in the store or online.

Great experience at the Raleigh NC location. Taylor and Riley made the trip from SC, a 3 hour drive, a great experience. They gave us plenty of time to test play the used Bassoon.It would be nice if Sam Ash couldve transferred it to Charlotte NC, which was 2.5 hours closer to home.

Great staff and selection. I decided to write this review because I brought in my 92 Yamaha guitar to get set up for the first time in its life, and couldnt be happier with the results! The action is wonderful, tone is better than ever, and I can play the thing all night now, and truly enjoy it. For only $55 for a standard set up, it is worth every penny. I highly recommend it if you havent had yours worked on. Bringing in my others soon!EDIT: Finally brought my other guitar in two years later for Gary to set-up and clean, and once again I could not be happier. Excellent quality of work, and the guitar, which was always a bit difficult to play, is enjoyable now. Thanks a bunch!

Awesome experience at Sam Ash today! After leaving Guitar Center extremely disappointed where my family and I were not helped or asked if we needed assistance we went straight across the street to Sam Ash where Wade offered up some top notch service! We explained to him that it was our son’s birthday and we came in for a beginner guitar with all the works, lessons and all. He outfitted my son with everything he “needed”. Nothing more, nothing less. Wade also gave my son a shout out over the PA system... I hope he didn’t get in Trouble for that (LOL).... but all in all I’m extremely happy with our purchase and the customer service. My son’s Birthday was a success! Wade Rocks!

Went to the store in Raleigh. I called up there before I drove cause I live an hour away. I talked to Cliff in pro audio and asked him about a specific dj controller. He said he had one in stock. I said cool Im on the way. I get there and Cliff was super nice and helped me with this controller. He highly suggested the extended warranty, and I got it. Super nice guy!