1 Stop Connect provides friendly, efficient same-day service. The repair work they did on my phone is perfect. Could not ask for better.
Great experience with my phone repair. the screen they got to replace my.phone came.on broken. they told me another one had been ordered and 2 days later the broken replacement screen was replaced. this was not their fault and they had a great response to it. price and fair as well and all the techs are very knowledgeable.
I had a really great experience here getting my back glass repaired and my front glass fixed shortly after. The price was fair and they offer plenty of options. Sam was so professional and friendly; she made me feel very welcome! Would definitely recommend 1 Stop Connect.
Great experience! Charging port on my phone was no longer working and replacement price even with insurance was prohibitive. They completely remedied the situation for an incredibly fair amount! Office Manager was incredibly kind and helpful as well!
Definitely recommend this place. Friendly staffs and very helpful. I felt welcomed and the technician even offered me a loaner phone just in case if I needed one in the spare time. Also gave me a estimate time to fix it and even replaced my screen protector! I plan on coming here any time I have another electronic accident :)
I initially took my phone to 1 Stop Connect to have a broken screen fixed, and the team did a great job at doing that. The new screen looked great! But once they replaced the screen, the phone started to have several other unforeseen issues. The team worked diligently and advocated on my behalf with their suppliers and partner technicians to solve those issues as quickly as possible, while also giving me a loaner phone so my lack of connectivity would be minimized (since it would be a multi-day process). At the end of the process, my phone looks and works great and I still ended up coming out ahead in terms of price as compared to other repair shops (even factoring in some of the replacement parts and service for the other issues). I highly recommend taking your devices to 1 Stop Connect if you need anything done!
Very helpful staff. Sam was very friendly and explained everything that was going to be done on my phone in depth. There wasn’t any sign of scam like other places. Sam was completely honest about the damage on my iPhone 8 Plus and within an hour they fixed it! The best part is Sam provided me with different prices to benefit me. She didn’t push for the most expensive. Overall I would definitely recommend this place! Will definitely be going back in the future! Thank you guys!
I had a battery issue with my Pixel 3 that I needed resolved within a few days time. They were able to diagnose the problem, get the required parts, and successfully perform the repair in just two days. The staff were friendly and welcoming, and I have no concerns regarding the technical quality of the work performed. Pretty cheap too.Thanks very much to all involved.
I recently purchased an S20 Samsung phone, to replace my iPhone 6s – yes, it’s been a while since I got a new phone. I went to 1-Stop Connect to help me with the purchase and the set-up. I had been to them before and was pleased with their services, so I went back.Nick and his staff are very welcoming, professional, and knowledgeable. This replacement was a bit of a challenge – apparently, companies dont make it easy switch over to the competitor.Nick found me an unlocked Samsung at a competitive price, which I’m also hoping to use overseas. He set up the phone and helped me transfer all my information. Most of it went very smoothly – WhatsApp was a challenge, but he spent the time needed to make it happen. Nick also followed up with me the next day to make sure everything was working properly, and he answered a couple of questions I still had. A week later, all the kinks are gone and I’m very happy with my new phone. Thanks, Nick.1-Stop Connect has become my go-to resource for electronic devices, and I’m happy to recommend them.
Sam and Nick were great! Highly recommend visiting for all your needs.
Sam was absolutely amazing to talk to love this company definitely will be coming back to buy anything or get anything fixed
This place is incredible! The price was beyond reasonable, more than 50$ lower than anyone in the area. It took less than 24 hours to fix my complete screen even with ordering it in. And after I got home I noticed my front camera was not working, I called and they had me come.in and fixed it on the spot. Incredible service and very welcoming atmosphere. They were very clean, and were covid-19 safe. Ive gone here 3 times now and will continue to!!
I came to the store after foolishly attempting to fix a power bank, and fried my phones board. Nick replaced the USB port twice in a effort to diagnose the problem, when it proved larger than a day task. I was offered a loner phone and diagnosis in 48 hours. I was hesitant because from another computer repair man in sterling, he made repairs without my approve and charged me for it. Nick said that was completely unprofessional and he wouldnt charge me a cent more till I got the okay. I had to take my phone cause I need it to work, but you can bet ill be back with my battery for him to fix and everything else I need. 1 stop connect is the best e repair in town and theyve earned everything through hard work and honesty. Love to see it.
I went here yesterday for the first time to fix the screen on my iPhone XR which had this “ghost touch” when the screen just constantly scrolls up and it was broken around the edges, it was one fall away from completely breaking and not work at all. So I called 1-stop-connect and they were very quick to respond, I saw them in 2 hours and 3 hours later my phone was completely fixed and it works great. I also want to thank the receptionist Sam for letting hang out for the last 45 minutes because I had nothing to do without my phone. Very friendly staff and professional quality!
I have a Huawei Honor 10 and broke my screen. I never thought Id be able to find someone to fix it for me, especially with the brand that I have. Nick did an amazing job at fixing my screen, and he was very upfront and honest throughout the whole process. Sam was amazing too! Will definitely use again. Thank you, 1 Stop Connect!
I have used 1 Stop Connect on several occasions in the past to fix and repair damaged electronics. Every experience has been wonderful! The electronics are always fixed quickly and the prices are very fair! I have worked with Nick on several occasions and it is always a pleasant experience doing business here. I strongly recommend them in Reston, they are an awesome local business!
From start to finish I was treated like “family”!They were very professional, thorough and exceeded my expectations.Most major electronics/mobile chains treat you like a number. Not here.¡Son buenas personas!They’re good people!
Customer rep explained some things to me about my phone which I appreciated so much. They only had my phone for a couple of hours-quick and easy.
I had an extremely poor experience bringing my phone in for repair at this shop. I was left without a working phone and without any means to a discount on a newer used phone, as originally agreed on. The phone had water damage and this was not included as part of the documentation I received but was only kept internally. Customer service was helpful in addressing my concerns, but the dialogue was not entirely honest.
One stop definitely lives up to its name. I made one stop in and they completely accommodated me with not only filling my order but made sure I received all accessories needed. I did not have to go to another store for this or that. They also provided all the information I needed in order to protect my purchase. Customer service was stellar for a small but thoroughly ran business.
Theyre the best!!! About couple months ago I went to buy an unlocked cellphone. I was approached and assistance was offered. Nick was very professional, happy, knowledgeable and friendly. I was thoroughly impressed by his professionalism, he walks you through every single detail and specs. Excellent customer service and a very well managed store! Would definitely recommend this place!
Love the phone bigger screen easy transfer overall just amazing !!
Quick fix, got exactly want I wanted and then some.
Hi Sam,Thanks for getting my order in timely, as usual and following up with me. Its always a pleasure doing business with 1 Stop Connect. Cheers!
This place provides the best phone repair service. If one had to design an ideal phone repair place, they could use 1 Stop Connect as a prototype. They fixed my screen within 20 minutes, were super friendly, and the prices are reasonable.
These guys increased my confidence in phone repairs. I’d definitely be saving repairing my phones than buying new ones now.
This story is amazing place to get your phone fixed or to purchase Their service is incredible, I bought the iPhone and It works pretty good ☑️ Also I could not believe they called me to check on if the phone is working OK after I bought it a month ago this will never happen to any store🏆🎖I wish I know the stores a long time
I wont go anywhere else! Happy with their service. Reliable, efficient and attentive. Excellent troubleshooting. They go the extra mile to make sure theyre customers are satisfied. Thank you Nick :)
Fixed my 1500 desktop that was giving the BSOD. Excellent communication throughout the whole process. Most importantly, you can tell the employees have a passion for computers outside of the money aspect. One of the better places to get your device fixed in Reston. Highly recommend
The owners at 1 Stop Connect did a fantastic job of getting my phone serviced and running. They were extremely reasonable in their fees and spent a great deal of time educating me as to the BEST next step. I will DEFINITELY be using their company again! Thank you.
Unlocked my phone in no time and made other recommendations if I chose not to go with the unlock the unlocking of my IPhone 6s Plus. Very reasonable and I was not disappointed. Would definitely recommend to anyone that needs their phone unlocked or looking to buy a new phone.
Awesome customer service, super fast repairs, and great products.Very thorough and knowledgeable with reasonable prices (not necessarily cheap, but you get what you pay for with a first class customer service).I went to have my iPhone 7Plus water damaged fixed, and they told me from the start it will be a 50/50 chance to get it back working. They also assured me that if the device does not power on, I dont have to pay for the attempt so I had nothing to lose.Luckily for me, it worked (1 day turn around.)They have a 10% OFF for-Life Student discount that saved me $10 on my $100 water damage repair.I am happy my phone worked again and still working with no issues.Apple could have had it done but they charge an arm and a leg. If you are looking for a top class repair shop, with techs who know what they are doing and not just going after your pockets, then this place is for you.Thanks team 1stopconnect, you guys are awesome and you deserve more than 5 stars.
Nick, the owner, is very professional. The rates to fix my phone was great. I will definitely be going back when I have phone issues. My son had previously gotten an iPhone from 1stopconnect and we were both very satisfied with both the quality of the phone and their customer service.
Sam was wonderful. Very patient and prompt in fixing my husband’s cell phone with all the corona complications. I will definitely engage her if I run into any cell phone problems in the future.
Best cell phone shop in the area! Great prices, great atmosphere, and very personal and professional staff. 5/5 would go again.
Today I visited this business to repair a cracked screen for my iPhone 6s Plus. The phone was badly cracked and parts of the screen were black so I can barely make out the picture. I took a chance on this place based on the good reviews and they didn’t disappoint. In fact they surpassed my expectations. I was greeted by one of the most friendly and sincere representatives, Sam and she made my experience smooth, quick and enjoyable. She even kept me company with great conversation while I waited. Sam Introduced me to Nik, the gentleman whom repaired my phone and he was very knowledgeable, upfront with the fees and explained to me the best and worst case scenarios and provided me an ETA for the repair. Sam asked if I wanted to purchase a case because I didn’t have one and a screen protector. I said yes and she picked out several options and showed them to me. I have to say that between the two of them they understand how to treat and delight their customers. Meanwhile I waited for my phone another patron came in and they also gave that patron the same outstanding service and care. Once the repair was complete Sam made sure that the phone operated correctly by having me check my camera, make a phone call and test the sound/speakers and explained the warranty. She installed the screen protector for me and educated me on the importance of a small device that sticks and lays flat on the back of the phone which intercepts the harmful waves emitted by our Devices. That right there was the so neat! Overall I give them a 5 star rating because the quality of their work, products, efficiency and service were outstanding and at a great price. There was no surprise fees or “bait and switch” and the cost was exactly what I was quoted. I will definitely return to purchase all my phone accessories and phone repairs and you should too! Cheers to an awesome experience! Thank you Nik and Sam.
Only come here if you desire excellent customer service, and quality of workmanship. You have been warned 😄
Ive been acquainted with the owner Mr. Nick for 7 years now. Bottom Line Up Front, he is honest and very competitive with his services relative to price. He is a small business owner and doesnt carry the up charge bigger companies charge. I made several IT exchanges over the years with Nick and all of them ended with the same result, great service at a great price. Isnt that what we all want?
This place is AMazing! The customer service was great. It was my fist time there and I was greeyed with a smile...who knew that still existed. The owners were kind and friendly. They gave me straight facts about my phone without the run around or upsale. When I asked for recommendation to fit my budget they fitted me with what I needed without braking my wallet. Its definitely worth checking out.Peace
Great customer service. The screen was replaced in a short amount of time and had them add the Cell Helmet brand screen protector. Price for everything was the least I have seen.I will be returning for any future screen repair needs.
Wide range of products & Good prices, they also have military discount!
Well-deserved. 5 stars is exactly what you guys deserve. Thank you so much for your help fixing my iPhone the other store said could not be fixed.
It was a wonderful experience doing business with 1stopconnect. The folks at 1stopconnect are very attentive to detail, courteous and friendly. Their customer service is impeccable. I enjoyed every minute of being attended to. I will not hesitate to do business with them again. My goal was accomplished and I walked out of there’s a very happy customer. Thanks!Bert
Great work and quick service!!!!!!!!! I got my iPhone 7plus unlocked and cracked screen fixed. The price was good and Im super happy that is was a quick fix. Thanks Nick!! I will let my friends know where to go for their phone repairs.
Great communication & quick
They are awesome!!
This is truly a one stop shop for your electronics. When I was in Reston I was able to get my computer fixed quickly and with great customer service. If you have a problem with your electronics, I highly recommend this place.
I got great same day service. Very friendly. If you have a busted phone screen, 10/10 would recommend.
The staff at 1stop connect was very friendly and efficient. I had my iPhone screen replaced and they charged me WAY less than Apple, and had my phone done in under an hour. I would definitely recommend them!
I came to them with a iPhone 6s plus that had been run over by a car. There was shattered glass everywhere my phone touched. It had been squished with the weight of a car. This place was relatively easy to locate. They accommodated my request for an OEM screen and replaced the home button since it was heating up and draining my battery. I’ll come here again because i feel taken care of. Thank you,
Great staff, great price. I drove an hour to do business here, and am glad I did. Ill be back for any future needs.
Very helpful and caring
If i can give 10 stars I would. Other places tried to charge me arms and legs for a screen replacement but when i went to 1 stop connect, they replaced my screen at an amazing price. They really know how to take care of there customer. I will be going there for my iphone needs from now on👍🏽👍🏽
I previously purchased a Samsung phone from this company a year ago and its still working. This time I went to fix my charging port and was offered a trade in my old Samsung S5 at a good price for an S7. I can definitely vouch for the quality of their phones and customer service. Definitely 5 stars.
Great service and price...friendly and speedy too! They replaced the shattered screen of my iphone and now its as good as new. Thanks!!!
Today when I dropped my phone the screen shattered. I’m visiting from Calif. and panicked because I use it for everything. I called 1stopconnect and was quoted a great price and they said it would be done within 45 min. THEY DID IT, and Sam was a delight to work with. THANK YOU 🙏🏽
My experience this weekend with you guys was amazing, you guys were so helpful to me and understanding and I am happy to say my money was worth spending there! Hopefully I do not break my phone again, but if so i’ll Def be back! Thank you!
Beautiful space with great service. The business owners and workers and very educated on cell phones/technology and have high quality products for decent prices.
Screen replacement broke within a day and they tried charging me again. Horrible quality product they use for the ridiculous cost
I bought a phone from them. Very nice helpful arrangement . They fix everything for me. Im going to bring more friends to you. Thanks!
Customer service was awesome. Sayyida was on point.
Illustrious!! Stellar!! Full of integrity and True Genuine care! May God/Allah always bless these guys and families and Grant them all Abundance this life and the Next Amin
Very quick.. friendly and good job on my sons phone
Amazing and prompt customer service!! Thank you so much for your help. You were a life saver!!
Great customer service. Very personable. I will definitely go again!
1 stop connect has been there for me from the very beginning and really care about your patronage and happiness as a costumer with a warm welcoming staff that work well together to make sure your satisfied with the service you have in mind. BigPhill
Great products, great guy. Goes above and beyond to help his customers. Recommend, and will be a customer again myself.
Before I got a new phone my previous phone (which was an iPhone 7) was giving me a lot of trouble. It was very glitchy and would randomly turn off; it started dying a lot faster than usual. After i went to 1stopconnect it wasnt giving me any troubles. My phone stared working seamlessly. They also informed about the dangers of radiation and gave me an anti radiation sticker to protect me. Thank you so much 1stopconnect!
You guys should try them out, the best customers service
The only place I will take my phone to in the area.
Great help! Staff was friendly and supportive.
Iphone, android, lg, anyphones take them here, any I.t issues, this is the best place, customer service at its best, they go above and beyond, thanks for helping me, u guys are the best,
Great experience, great prices and great people. Would definitely recommend to anyone!
The knowledge and professionalism were absolutely wonderful.
Quick, quality service at a reasonable price. My phone was repaired in less than 1 hour.
Great experience! My phone was cracked badly and now it looks good as new 😩 i will definitely be a consistent customer.
Excellent customer service.Highly reliable and honest people.
Sayouba he is a very good guy and honest person .I went to his shop to sell my mobile .He just resived me as his brother.very gentleman and i sood my mobile in his shop with good price thanks sayouba best of luck to.
Its great!!! 1STOPCONNECT near the Reston Metro Whiele Station is perfect for all my gift buying this holiday season, staying in-tuned with the latest and greatest in deals and products! Thanks guys -James Lucero
Very warm pleasant environment, very helpful gentleman! :)
Very professional and courteous, highly recommend their services
Fast repairs, Good products, Affordable prices and Friendly staff.Thank you guys!
Great product!! Very helpful
Profressional, efficient and affordable.Very satisfied.
Very patient and efficient!
Very good service
Mansah Allah, good to you, is welcome and when you buy something and the price is good.