We had a GREAT experience at this store! Everyone we engaged were so helpful! Jason introduced a phone and a watch for my wife based on her needs. Ray performed all of the setup for both to PERFECTION! Tiff, the manager, ensured that everyone in the store was being serviced, as the store was busy during our time there. I would recommend this store over all others in central OH area!!! GREAT job and THANK YOU!!! Licking County stores need to step-it-up.

I had a great experience at this location. Zachery and Leighton are true professionals. They took the time necessary to put me in the correct phone and answered all questions clearly. I am a business account holder and would encourage others to see Zachery or Leighton. Thanks again

Clean and friendly environment. My experience with the rep Jaya was great. She made sure to answer all my questions about the merger and the transition of changing sims went smooth.

Very helpful in fixing this phone.

Manager and staff is extremely rude! Manager told me “I AM T-MOBLE” and stated toe that tech-support at T-Mobile (611) lied to me and I would not be getting the bill credits that I was told I was getting! Avoid this place like the plague! Upon leaving the store I called tech-support and filed a complaint against the store, the store employees and the store manager. Drive a little farther go to the store on refugee Road near Pickerington North high school. Very friendly staff they will go out of their way to help you!

Lie lie lie. Horrible service. Had to wait for a tmobile employee. Then that kid seemed like he hated life. No smile mono tone voice. Felt like it was a hassle to be a customer

THE WORST STORE IVE EVER BEEN TO. Slow workers, do not take your time OR MONEY into consideration.

Great factual service. I am on the wrong plan for 2 years. Will go back!

So I arrived at the new store @ 2177 State Route 256 in Reynoldsburg.I was the only person in the store, but the manager named, Demetrius told me he doesnt do returns. Sorta of like it is beneath him.He told me I had to wait on the guy to get off his lunch break.Do not go to this store .Friday 10/16To respond to your reply, I sent you an email, and I would like to speak to someone.As I read your reply, your response to what that man said to me is not accurate at all.But I look forward to giving you the opportunity to fix it .I did not put all the things he said to me in this review, so I look forward to hearing back from you, via email.

Excellent service

Myles was so awesome! I had a great experience

Customer service and professionalism is terrible, employees aren’t helpful at all, they don’t care what your problem is after the sale, sprint needs to retrain their employees or get rid of them. I went in to start service by the time it was time for me to go I cancelled the line/transaction and went to at&t. I’m not about to give my money to rude people

You get a star for easy check in. Service bad and down grading. If you spent a little time with me I could have bought a phone...then I would still have been mislead by the activation fee. As it stands I had a conversation with customer support to get clarification that I couldnt get from you and plan to visit a different Sprint store to purchase even though Im still in your parking lot. Good service will win every time!

No respect for customers! Service is very bad.Bad manager service.My drivers license and social security are issued by the US government. Why do you say its fake? expressed bad attitude to me. American image why are there such employees? The one who shows the best attitude is the store manager. I need an apology from this store. Very dissatisfied about the service.

Carl was so patient and helpful. He went out of his way to help us keep our old phone numbers. He worked on our phones for close to an hour to get everything squared away. He really went above and beyond, never lost his cool, even in a very frustrating situation. We really appreciate his help. The entire staff was very welcoming and created a comfortable atmosphere.

I was promptly waited on. The gentleman was very helpful and made sure he explainked everything. Anything he was not for sure on, he went to his manager to get additional help. Great Job Matt Sheets!!! I appreciate your assistance!!

I absolutely dread the time that is spent getting new items like this. Brandon and the entire staff at this place made it one of the more enjoyable experiences, purchasing something new, that I’ve ever had. Right now I’m on my new phone, listening to music on my beats head phones, and doing so while spending around $50 less monthly. And by a simple conversation, Brandon saved my sister almost $100 from her Verizon bill. The female asst manager was a sweetheart and other employees were cool too. Go see these people! You’ll be better off!

They are always very helpful and very courteous

Meah. The service here tries to be good but was not successful. I had a better response from the corporate help number.

Excellent service! Great people! Very polite, knowledgeable and willing to help!

Devin was of great help and the young lady that works aside of him make them a great team! I would definitely go there again

Everybody in this store is always extremely helpful. Store is clean and always has everything I need plus more. Whenever I go in the store Jodi has gone above and beyond even when I wasnt buying something. Ive bought 6 iPhones and 1 Galaxy in the past 6 months. And anytime Ive had questions or needed help Jodi has ALWAYS come through for me. If youre a Sprint customer, do yourself a favor, go to the 256 store and ask for Jodi! If you arent a Sprint customer, ask Jodi to help you make the switch.

Carson was freaking awesome. Knowledgeable, cool,laid back and makes miracles happen. Check her out you wont be disappointed.

Tyrell, Carson and Whats his name are the best in the area amongst all carriers. Polite, product knowledgeable, courteous and organized. Answered all my questions and provided great solutions. Been a long time since Ive seen this level of customer service from any retailer.

1 person available. 4 customers waiting. Bo sense of urgency while handling the current customer. All but 1 customer walked out of store because of wait time.

Best store to go to. Customer service is excellent and the employees have been with the company a long time and know there stuff!! Only store I’ll go too!

Called to ask a few simple questions about my account. Was told they no longer do that over the phone that I had to provide my identity in person at a local store. What a joke... Your customer service is just a good as your cell service TRASH

Both times Cole has assisted me at this location he has been very professional and courteous. Most of the other staff seemed to not care at all. Kudos Cole!

Rude, over board with Corona virus policy, only two people at a time in the store my wife had to wait outside the employees thought they were doing us a favor, prices for the new Samsung, more than a house payment or rent.

Employees were friendly and nice. I went in to replace my iPhone 4, according to them the best deal was a preowned iPhone 7 for $400.00. I told them one of my best friends traded in their iPhone for an iPhone 7 for $75.00 six months ago and was looking for something similar. They told me, no way did that happen. I said I like Sprint but they do charge a lot more than Boost and Cricket.. They said you know who owns Boost. I said yes Sprint, so why are your charges almost twice as much as Boost? No answer giving. I told them if Boost can make deals why cant they? Again no answer giving. Ok, if you dont want to try to work deal, time to go, have a nice day

Employees were friendly and helpful

Staff is super helpful when the call center had messed my account up. They was able to fix it and explain the details of my account. Theyve made my experience a lot better.

Thay were under staff and didnt want to wait to many people needed to be sean.

Nice store! The salesmen were laid back and fun to be around but it took us nearly 4 hours to get 2 new phones!!

DO NOT GET SPRINT! They steal money from your account and lie we had 3 month long fight and a lawsuit against them we won but the harassment you get is not worth it! All I can say is be like us keep all of your bank and Bill statements and always question it!

The staff at the store were helpful when I was browsing phones, but as soon as I said I wanted to use my two-year upgrade, the helpfulness stopped. They tried to push me into leasing or buying the phone outright through a payment plan, which is probably how they make the most commission. The phone I wanted was in stock, but priced $50 more than what was posted on Sprints website and the store would not honor the price. I ended up ordering from Sprints corporate phone number instead and couldnt be happier.

Upgraded my phone with Jodi, she was awesome, super helpful, and funny/personable. Great experience and great new phone!

Customer support was bad, they just passed the Buck, no help at all

Charged wayyyyyyy more than necessary after my phone broke even though I had insurance. Switched to android and now I cant recieve messages. I went back to explain the problem and got this as an answer: sorry we dont know much about android, we all have iphones here. I only keep sprint because I have enjoyed their cell service for 10 years

Love these guys. They are always ready to help you.

Has the best experience ever in a wireless phone store the sales manager Sam was fantastic will never forget how he helped me with getting the service that I needed

Brandon and Cole were amazing patient and helpful. Great customer service.

Alicia Stockman was fantastic. I loved her help!! Thanks for my Apple watches!!

Absolutely the most amazing customer service ever

Matt was very helpful getting so.e emojis that I had downloaded off my phone.

I have had issues with my old samsung s5 with internal storage. PROBLEM RESOLVED JUST LEFT THE REYNOLDSBURG OHIO STORE MUCH THANKS TO MATT SHEETS WHO TOOK THE BULL BY THE HORNS.THIS WAS MY LAST STOP FOR THE SPRINT STORE WE HAVE BEEN PARTNERS 20 YEARS THANKS MATT SHEETS.

Every time i go there i am ignored. I get no greetings or even an aknowledge. Not even a head nod. Just sat there for 20 minutes with 2 people working and one person in there other than me. I walked out, and they didnt even notice. Take my advice DO NOT GO TO THIS STORE, unless you enjoy poor customer service.

I enjoy my service and like the convenience of the service location

Jodi was very disengaged from the beginning. She was of no help when it came to Androids. She questioned and doubted me, and didnt listen. To not help a customer because youre not getting any sales for an upgrade is bad business. I left the store dissatisfied, and was told to reach out to another store for help.

Chris is super helpful!!

The people they work in that store are stupid, they took all my time and they dont help, worse customer service . I had a very bad experience.

Great staff, one of the best in town.

Great people!

Very friendly and helpful staff

I cant wait to leave sprint.I wss promise to get my due date change when I called you would not change it.

To busy to look up account information told me to drive in.

They will not give me my money

Great place

Jodi is my friend; 256 location in Reynoldsburg O.H.

Horrible customer services

Quick service

Great service

Sprint SUCKS!!