user
Rescue Cell Phone Richardson
3601 N Jupiter Rd #500, Richardson, TX 75082, United States
Appearance
Rescue Cell Phone Richardson
Comments
ab
Review №1

This is the best place around to repair a phone, Ive been really pleased with the results and prices they have, good service!

Ch
Review №2

Highly recommend this place for repairs! Their service and prices are the best I have come across. Very friendly and they get repairs done quick ! 5 stars without a doubt !

Jo
Review №3

Very happy with my service.I dropped my Samsung Galaxy S4 and destroyed the screen. After making a few calls, this was the place with the lowest price for screen replacement. Quality of the work looks top-notch; the phone looks brand new after their work.Minus 1 star cause they sort-of tried to up the price $10 when I got there from what they told me on the phone, but in the end they honored the original price.

Pr
Review №4

Run, dont walk to this place. The best service in Dallas. These guys know their phones, and fixing them; prices reasonable too. I wouldnt go anywhere else!

PA
Review №5

Great customer service and very kind hearted staff. I went to get my screen fixed and normally I would wait at least 3 hours but they got I done in half an hour. They did a prefect job with my phone and this is my go to place now

Ja
Review №6

When combining talent and knowledge, these people have the best of both! Top notch technicians, on the spot repairs for most of your phones! I’m very pleased with the level of customer service I got throughout my entire process from the beginning to end. I brought in a Samsung Galaxy note 8 to have the screen replaced. The price match guarantee, warranty and time it took to do the repair is what won me over. Compared to other places - these guys were above average! Most places needed a whole day or longer to do this particular repair becasue the part is so expensive and it takes some skill to do it right and I got my screen replaced within 2 hours with a 90 day warranty. Couldn’t be happier. They didn’t just match, they beat all the competitions pricing. Thank you rescue cellphone! Will be spreading the word!

ch
Review №7

Definitely one of the most easiest and quickest cellphone repair experiences I have ever had! Came in to get my iPhone 7 screen repaired, they beat every price in town, offered a 90 day warranty and completed the repair while I waited in the comfy waiting area within 15 minutes! Thank you Omman!

Ab
Review №8

I went in to get my phone fixed, since I dropped it. The Owner helped me. He was able to fix it in no time, and prices cheaper than I could find elsewhere. For sure I will return, and will tell all my friends to go there. You cant beat the service and prices.

Ch
Review №9

SUPER pleased with the professionalism, timliness, accuracy, and effectiveness! My phone looks brand spanking new! I highly recommend Rescue Cell Phone for cell phone repair!! It took them 10 minutes to fix my screen!

Fa
Review №10

My phone had a cracked screen n needed to change the speaker. Took it to these guys and they took care of it instantly My phone looks brand new. Highly recommended

Pa
Review №11

I dont even know where to start. I recently came in with the wife for her samsung. came in with a simple phone repair, was given the run around for a whole week!!! Lies after lies about when the phone will be ready, when the parts will be ordered, cant even believe this place is an actual place of business. guy at the store was just worried about being on his phone instead of paying attention to customers. not to mention how nasty and unsanitary this store was. seems like they never clean the place either.

Fa
Review №12

My iPhone 7+ was water damaged, DISPLAY was 90% turned black and unresponsive. Contacted Omman, he did a fantastic job by doing full Water damage treatment and replaced the Display. Can’t believe its the same dead phone, looks absolutely Brand new and works fantastic. Very reasonable price and super quick service. Will highly recommend them . Thank you Omman

ha
Review №13

Yes I found the best place in town to get your phone fix great customer service. 3601 N.Jupter Richardson TX 75082 Get there fast for great great service

Ma
Review №14

Great service and great people. Nothing but good things to say about my experience. Thank you so much for my new phone!!!

Ri
Review №15

Fast service. Great customer service. I refer everyone here. Thanks so much !

So
Review №16

They replace my screen for me with fair prices.And after 5 days my phone screen goes bad again. I took it back they replace it no question ask. Just to say thank you guys!!!!

ka
Review №17

If I could give 0 stars I would. Came yesterday to have a screen fixed after waiting over an hour and 3 screens that were “malfuntioning” I had to come back today. A 45 MINUTE DRIVE. I told the young man at the counter that I would be in around 12. I arrived at 12:30 and have waited 2 HOURS. The mailbox is full on their voicemail so no opportunity for any kind of communication. I finally realize there are other locations in the metroplex and after calling them, they were able to reach the other attendant who was supposed to be here. They said he was pulling in. That was again 20 minutes ago. ABSOLUTELY REDICULOUS. Worst customer service I have EVER had, and the fact that SO many of their screens that were supposed to be brand new didn’t work- super concerning.

Za
Review №18

Great service and very good prices. A one stop shop for all cell phone services. Grest job guys :)

If
Review №19

This place is run by a pathological liar and a fraudster. I took a phone, they charged my credit card for $100+ plus and said in 5 working days part will arrive. After 3 weeks when I called them multiple times, they said finally a wrong part arrived. Another two three weeks - no progress. At that point an employee returns my phone with an attempt of refund. Refund never makes it to my card. For last six weeks multiple attempt to get them to make sure has been a failure and I had to endure so much lies from owner Omar that I finally told him to donate this money to a charity and move on ! I am sure he has better plan !!Please avoid them, if you do not want to be a victim of a fraudster.

Sa
Review №20

Issue with my Note 5 was taken care off in few hrs friendly and family service very happy will come back and recommend others.

Aa
Review №21

Sold my old iPhone 5S. Quick and fair service. Guy was very helpful

Bo
Review №22

Cellphone technician was wonderful, fixed my iPhone 6s in less time han what he actually estimated it to be! No problems with the repair, would definitely recommend to a friend!

Na
Review №23

Awesome service. Great price! Will be back

Ia
Review №24

Proudly typing with my repaired Sony xperia z1s. Only store around that was willing to replace my screen and it was only $99.50 for ordering a new screen and replacing it. Compared to other store who would charge me extra because they didnt know exactly how to replace it I.e. $160

Wa
Review №25

This place is well priced and you wont be taken for a ride here unlike all other cellphones these days. If you need to buy, sell, or fix a phone... this is the place

Ya
Review №26

Where can I unlock my iPhone to a different carrier ?

Ar
Review №27

I came in to fix my galaxy s8. No one in town had the parts to fix it. I was amazed at the customer service and how fast i got my phone back!! Thanks!!

hu
Review №28

Walked in with a broken iphone6splus screen and checked it in. Was fixed within minutes! I recommend this place for speedy and good service.

Jo
Review №29

Omman and the team are wonderful, forget the long waits at the Apple Store, these guys will have you in and out in less time than it takes to even drive to the overcrowded Apple Store. They have three convenient locations and repair and even sell IOS and Android. If you get in a jam, call Rescue!

Ah
Review №30

One of the best cell phone shops in Dallas the service is really good and the staff is really helpfull and friendly

Mi
Review №31

I was a little leery from some of the previous (old) comments, but AJ (?) popped the cracked screen on my 5s and had a new one on in less than 10 minutes, and for ~$25 less than the big chain stores. He was friendly and knowledgeable as well - fast convenient and cheap!

M
Review №32

Great customer service. Best place to repair phone.

Br
Review №33

Best service in town ! Thanks Mo ! I will send all myFamily and friends to you !!

Br
Review №34

The store does not offer its speedy repairs as promised. My own phone went 2 buissness days untouched before they gave it back 2 days after that. Tried contacting the store multiple times throughout the week, but they have 3 different store hours. On their door, their card, and online, very frustrating. Even when I called the main store during proper hours, no answer. I came in later in the week to find my untouched phone still on and in the shape I had it before I first gave it to them, (same apps running hadnt been openned) when they promised a quick turn around and that itd be ready to go that day. The employee at the front was promising the same service (water treatment) to another customer to be done that day. When my own phone would not be done until 2 days later and not fixed. I doubt they looked at it for long at all or gave my phone the time of day claiming it was broken just for a quick money grab. They claimed my phone wouldnt power on, but it did when it was given back to me proving they were uncabale or unwilling to fix the phone. They place seems sketchy and id recommend anywhere else for buisness. Also their sofa is a wreck with legs busted off leaving it at a 45 degree angle and the place reeks of vape from the shop next door. Seemed like a quick money grab, and they pose as a repair shop because they can fix glass screens which isnt that technical.

Ha
Review №35

Best experience I will definitely keep my business over here

To
Review №36

This group is very friendly and professioanl. They do not have chairs in the office. Perhaps, they can finish up the job so fast that they do not expect the customers need to sit down to wait?

Us
Review №37

Great service! They finished my phone by the time I ate lunch and came back 👍

Ab
Review №38

Do not go there!!! Sorry. They broke my iPhone 7 plus after replacing cracked glass. I made 3 trips to get it done. And now, iPhone screen gets unresponsive. Mostly probably, they did not use genuine part.

Ed
Review №39

Showed up on my lunch break and the guys got my iphone 7 done so fast I still had time to eat! Great service!

Ja
Review №40

Not very knowledgable front staff, but repairs and screen replacements are speedy. Prices are above average for the same device and repair/replacement at other types of shops, but if money isnt an issue then their location is. Its the only shop for 5 sq miles.

De
Review №41

Awesome group of people doing great work at a great price. #makeamericagreatagain

Br
Review №42

Worst phone repair shop you can ever imagine. save yourself the trouble and the hassle

Sa
Review №43

Came in with what I thought was a hardware problem with the USB port on my S4 - guy behind the desk determined it was an Android issue, fixed it immediately, didnt charge for it. Couldve easily charged me $40 for the supposed hardware problem and did not.

NI
Review №44

This shop is cheater shop and they never replied your call and never give status update.please avoid this store

Ja
Review №45

Use the Richardson store at your own risk!They refuse to be accountable for damage they cause. The owner does not reply to phone messages or phoned-in feedback and the online Chat tried to load the JS/Exploit-Blacole.gc Trojan to my PC, but it was blocked by my McAfee antivirus.I had a broken screen replaced on my daughters Samsung Galaxy S3 on a Friday for $99.99. The phone was available within an hour; good response! However, there was sticky glue oozing around the edges of the screen that could be easily wiped away, but the phone appeared to be working. Over the next 2 days glue continued to ooze around the edge of the screen and the display became distorted and would not respond to touches. On Monday the screen would not come on, glue was still oozing from around the edge of the screen and the glass and LED had come loose and lifted up along the edge of the phone.My daughter took the phone back to the Richardson store, but the technician refused to accept any blame and accused my daughter of tampering with the screen that caused the phone to stop working. My daughter took the phone to a Verizon store technician who noted that glue was still oozing from the edge of the screen and concluded that the screen had been replaced improperly, which caused the LED to come loose and fail.I took the phone back to the Richardson store and was told there was nothing they would do unless I paid an additional $239 for a new LED and screen. I had hoped the owner would have responded so we could work something out, but unfortunately they did not.

Je
Review №46

Awesome service great prices will come back!!!

Ja
Review №47

Two weeks with no informative call back as to the status of an apparently old Galaxy S4 active, waiting for the customer to call back, just to find a reply that the technicians are unable to replace the sim card / sd card reader due to vendor quality, as the competitor at Fixaphone turned the same around in 45 minutes, later on during the same day.

Ia
Review №48

Absolute nightmare. Promised a phone repair in 3 to 5 days. They have had my phone for 2 weeks and have lied to me about even having the part necessary to fix the phone. Do not go here ever.

Os
Review №49

He promised iPhone is unlocked and still locked he its a lier becarefuk

Mo
Review №50

Top notch service. 10/10 would come again!!

An
Review №51

If you have samsung go somewhere else, took my s7 for water damage, they overcharge for the part, replaced the glass of the back camera, overcharged again and when testing it the back camera was not even working, he said the technician says that will be different, I didnt want to be overcharged again for my camera after spending 300+$

Fa
Review №52

Excellent Services provided to walk in customers :)

Be
Review №53

The guy in store the day i went in was not friendly nor did he have good peoole skills.

As
Review №54

Do not I repeat do not take your phone to this place! I took my iphone 5 to get the screen fixed and now it doesnt even come on. They are an hour late to open there business. Terrible service!

Fa
Review №55

Perfect, fast service, great people.

Y
Review №56

The owner kept lying for the past three weeks. He finally told me either I have to accept that he is helping me and need to keep waiting for my phone to be fixed or I need to stop calling.

am
Review №57

Awesome service and nice people💯💯

Vi
Review №58

Great place, honest and great people

Az
Review №59

Quick, reliable, and professional service.

Ca
Review №60

They fixed my phone within 5 minutes.

La
Review №61

Fast and working service :)

Am
Review №62

Great place 🤟

Us
Review №63

Excellent Service.

Je
Review №64

Gonna charge 129.00 for screen replacement!! They have lost their mind

Us
Review №65

Did awesome

Information
33 Photos
65 Comments
4.1 Rating
  • Address:3601 N Jupiter Rd #500, Richardson, TX 75082, United States
  • Site:http://rescuecellphone.com/
  • Phone:+1 972-312-1243
Categories
  • Cell phone store
Working hours
  • Monday:12–3PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–6PM
Similar organizations