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Window World of Dallas-Fort Worth
600 N Coit Rd, Richardson, TX 75080, United States
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Window World of Dallas-Fort Worth
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Sh
Review №1

Not on time. Never came back to repair damage caused by install crew.Finally, two weeks later, I get a message at 7:30 AM saying he is with Window World and hell be here to fix damage between 11:00 - 11:30. No call prior. My husband is hospitalized and they knew that. Never called to set up an appointment! I usually get to the hospital by 10:00 AM. He didnt show up until 12:15! He did fix the screen. But, my 4-year-old neighbor couldve done as good as he did fixing cracks in the wall. He simply used caulking and smeared it to cover the crack! Then, told me I needed to wait for it to dry. Then, I should sand it and paint it!!

Je
Review №2

I was very pleased with the work these guys did. The window installers were professional and they got my windows installed in 2 days. The price was more than fair. I highly recommend Window World!

Me
Review №3

Buyer beware!! Terrible customer service. Supremely disappointed.These guys are the cheapest in town but you will be disappointed. I ordered my windows on September 1st 2020 and was told it would be a 6-week lead time. Around October 15th, which aligned with the 6-week date, I received emails and phone calls from Window World letting me know that the windows were ready for installation. I setup an install date and Window World advised that we would need to move everything around the windows and take down all blinds, etc. We did this and were prepared for the installers. However, the morning of the installation, Window World called me to tell me that they made a mistake and our windows were not ready and no one would be installing them that day. That was extremely frustrating considering we have 31 windows in house that we now must put our blinds back up AND move all of our furniture back in place. November rolls around and still no windows. I make inquiries into the status but no one can tell me when they will be ready. December rolls around and still no windows. I make inquiries but still no concrete answers. By the way, I sent multiple emails to our sales rep Chris Stanfill who NEVER responded. Then in January 2021 (19 weeks after we ordered the windows) we received notice that the windows were ready for install. I setup the installation only to receive a call the day before that they would need to move the install to the day after. This time I didnt take down the blinds because I have Zero trust in this company. The installers show up the day after for the install. The job was extremely messy. I have windows that I cannot even open because we dont have handles for the window. I have one window that was installed sideways. I have two windows that were never installed. I have windows that are 20ft in the air that are filthy dirty with sticker residue. How am I supposed to clean those windows? I have sent in multiple emails to Window World without a response. I finally called them this morning to be told that management is in a meeting and would get back to me. I just purchased 31 windows through your company. Someone should have followed up with me immediately after installation.

Da
Review №4

Window World, Ive tried to be patient but my experience is reaching the point that I can no longer recommend your business. From the sales process to the broken glass and metal from my old windows being left strung across my yard, to the faulty components, to the difficulty in scheduling replacement components to be installed, Ive had problem after problem. I will say that all the install staff, though messy, were very pleasant as have been the telephone support staff. The product and the warrant process for faulty, rushed components, has just been incredibly disappointing.

Ma
Review №5

Weve updated all our windows in the house with the Window World. There were a couple of mistakes but they fixed. The customer service was good. We are happy with the windows. Plus it was a good deal with 0% 15 financing which was very affordable. After 2 years I started noticing a couple of windows dont close properly, became loose. Just called customer service and they said it will be $50 fee to come service the windows. I understand if my call would have been after 5 years of the installation. I am disappointed.

G
Review №6

What a nightmare this whole situation was......we ordered windows back in April of this year, waited a longggg time to get them installed (I get it, shortages happen) but then half of the windows were the wrong type. So we proceed to wait another few months to have the correct windows come in stock. Well, it finally happens and one of them is broken in transit. After getting glass shards all over our street and front yard, they install the broken window as a placeholder, and we wait AGAIN for the correct window to come in. My wife took off work 3 separate occasions to be there for window work that was either no-showed, halfway done, or delayed. Oh and dont bother trying to call anyone to get answers, youll just be bounced around from person to person and nobody ever calls back. Time wasted, money wasted, vacation days wasted, etc. Sure the windows look great now, but this journey was awful. The majority of their reviews seem good, so maybe our bad experience was a fluke, but I sure wouldnt bother with them again....

Ra
Review №7

The windows themselves are beautiful, and for now, appear to be functioning as expected.Poor customer service/experience issues:When we bought our windows, the salesman told us wed be contacted in six weeks to schedule an appointment for installation. Thats a bit ridiculous, but we agreed.They never called.I called and asked for an update. The rep said the windows were in, and theyd call me in a few days to schedule.They never called.I called again, and they scheduled me three weeks out. Windows that shouldve been installed in late November or early December werent installed until January.The day of the install, they called and said theyd be at our home at 11am. When they werent here by 2pm, we had to call again. They finally showed up around 3.If youre following, thats THREE calls to a company for ONE job...in 2021 where efficiency is expected.Install issues:The install went quickly. They kept the work area clean, and they were respectful. After they left, I noticed damage to the wall the workers patched. They didnt show or explain the damage to me. They slapped green paint on a beige wall. Had they told me there was damage, I wouldve asked that they not spot paint at all, so we could color match the paint and blend it. Now were tasked with repainting the entire wall to blend the botched paint job they did.That was the final straw.Well definitely go with a different company for the rest of the windows. I value my time. Id rather pay more for better customer service.

Je
Review №8

There are many great things to say about Window World based on my current experience with them. The Salesperson was very knowledgeable about their product. The Field Supervisor and the Chief installer were both very friendly and professional. The crew that installed the windows were great as well. I couldnt have asked for a better experience. The windows look great! Thank you Window World for making this a great experience!

Ka
Review №9

Rueben, RGs, and the team were AMAZING!! They installed all 21 of my windows without a hitch (even with all 5 of my animals running around). They cleaned up everything and the place already feels amazing (temperature wise) just minutes after the last window was installed. This company cost less than our other quotes but did the job as if it were a $50,000 install. Highly recommend!!

Do
Review №10

The installation crew was messy as they left screws on my pool deck and trash and cigarette butts on my driveway. Had to make them seal large gaps vs just covering with plastic. Didn’t tell me I had to pay to get the alarm wires reconnected nor that I would have to clean the windows myself. The final review was rushed. Quality of the windows remains to be seen. Now I have one window that is leaking like crazy. They told me it’ll be Aug 30th to have someone out. Unbelievable

Ma
Review №11

I’ve never had windows replaced so I can’t compare the experience, but it seemed fine? Sales team wasn’t overly pushy and they arrived on time for install.There was more damage to my home after installation than I was expecting, like gouges in the windowsills and a newly formed crack in a window corner. Inconvenient enough but nothing I’d consider major.The biggest thing for me after the install was the flies?? I’ve never had a fly problem, but about a week after install I woke up to over 50 flies stuck in windows. They were trapped in between the blinds and glass, so that’s really the only logical place they could come from? Did a google search, and I haven’t been the only one with this problem. I don’t know if it’s a warehouse issue or what but now I have a fly problem.

Ga
Review №12

Being a previous customer of Window World, I would have thought this was a no-brainer. Boy was I wrong! The product itself is fantastic! The installation, customer service and follow ups to correct the problems are worse than can be imagined. I just wonder if the owner, Jim Roland, would tolerate such a mess at his own home. Buyers beware…it’s worth the extra effort, time and money to go with the “other guys” in order not to have to deal with the headaches that came with this job.

AM
Review №13

We had a terrible experience with this company . Would not recommend . We renovated our home after the winter freeze and decided to install new windows as well. Two windows were damaged and a wrong window which impacted our other renovations and ultimately move in date. Each time we called customer service, we didnt have a professional experience and were on hold forever each time.

Jo
Review №14

At first things were a bit disorganized. The installers were attentive to the problems before and after they completed the installation. I can certainly recommend them in the future.

Jo
Review №15

Horrible experience scheduled install over a month in advance took the day off from work was told they would be here between 12 and 1 ok came 3 o’clock never heard from anyone had to message them back then they said they would not be able to make it to my house that day I called and they told me that yeah they couldn’t make it that day spoke to the supervisor they assigned Audrey told me he didn’t know what was going on he wasn’t working he would find out the next day called window world they told me that someone had a family emergency they had to leave ok spoke to the supervisor the next day he said they were struggling at the first house so they couldn’t make it to mine is what happens so they lied to me told them I wasn’t taking no more days off as they couldn’t be trusted with their scheduling it would have to be a Saturday finally Saturday installers arrive they were good couldn’t complain there really then I went to clean the windows opened one up to clean the outside and the side balance broke within less that two hours after install I already had to call in a warranty I call and they act like I’m bothering them I would not recommend hopefully they live up to their warranty at least

Vi
Review №16

I had ordered 38 windows from Windows World in Oct. After 5 months of ordering finally the date was set for April 10. I had requested a week in advance for a supervisor to be onsite to make sure crew is working and there are no issues in getting the work done. I removed all blinds, furniture etc a day before. In the morning of the day of installation, I was told supervisor will not be there. The crew cannot speak English and if I have to communicate I have to call their guy who was not in Dallas over the phone. I told that I will not let the guys enter the house without the supervisor. The lead said he will talk to the management. They cancelled my date leaving me hanging and without bothering to inform of the date of cancellation. No date scheduled yet. This has been a totally non-starter.

Bo
Review №17

Had 15 windows to replace. Turns out they cannot make all windows. If you have some leaded glass 1980s era windows with a curved top (half circle) I was told they could not make them. One other vendor that I have had quotes with did not have any problems with my leaded glass windows. Still getting more quotes.

Da
Review №18

These guys are simply the best! On time great price no disappointments. They have been to my house twice and there will be a third time. Just getting stuff done little by little. When I needed just one window done to start out they were the best price and would just do one window if that was what was needed when everyone else had minimum. They earned my business! Troy was great to deal with along with the whole crew!

Cl
Review №19

I am compelled to write a review to share our experience with purchasing over 40 windows with Window World. Like several of the other reviewers, we purchased in the summer and completion was not until January which was far longer than we had anticipated and were initially told. Although this was less than ideal, Covid delays and labor shortages impacted many industries and we lowered our expectations. We also requested a particular installer as we had seen Windows World work elsewhere in the neighborhood and were impressed at how well the finished product looked.Window replacement is messy and I am surprised there are not more problems considering how many foundation and other issues there are in the DFW area.The warranty support (that we have used already) has been good. Not super fast but again have lowered my expectations and the company at no point has abandoned us or made it painful to deal with them. They have repeatedly expressed interest in making certain we are taken care of.Anyone can sell you a product and we evaluate the vendor based upon how good the followup is after the sale. In this regard we are very happy with Window World and recommend them.

Al
Review №20

Im glad we chose Window World. We looked at 4 different companies, and Window world was the cheapest. I was worried about this as it is usually implied that cheaper price = cheaper quality and/or worst experience.The main reason we went with Window World in the end was because the previous owner of the house replaced the front 6 windows with WW, and they were great quality, so we werent afraid to chose them. We replaced 20 more windows with them, and they are a huge improvement from what we had. Are they the fanciest most modern design? No, they are standard windows, but they are clean and were installed very well. The installers were on time and took almost the exact amount of time scheduled. I think they may have finished 20 minutes early.Living in Texas and in a hilly neighborhood, one of the windows the previous owner replaced got a hairline crack in it (we think from all the rain in the fall) I called WW up and they replaced it no questions asked. I am really glad that we went with WW, and dont be scared into paying more than you should for windows. They are great quality and a great price with a real lifetime warranty that I have tested out myself.

sh
Review №21

This is the third time we have purchased window world windows (had them in other houses). The product is excellent, Makes our house much quieter & notice a huge reduction in summer heat coming through. We have always bought the double hung style because you can open from the Too or bottom and so easy to open & clean. We also replaced a set of French doors and one other door. The French doors have the blinds between the glass and are such an improvement over the old doors, very pleased. The installers we had for this job were far superior to the installers we have had in previous jobs (another city). They arrived on time and worked hard all day and finished up at almost 9pm. They cleaned up before they left and were very courteous. We were very pleased with the result, and will definitely buy window world products in the future.

Je
Review №22

We had all the windows replaced in our home in 2016. Pricing was comparable, the warranty is excellent, service has been phenomenal!

Ho
Review №23

Absolutely top notch experience. These windows are INCREDIBLE. Very reasonably priced, in fact there is no business that beats this price. To be able to clean the outside of my windows while inside my house is amazing. The staff at Window World are incredibly helpful and professional from the people on the phone to the measuring to the install crew. They exceeded my expectations in every way. I am a fan of Window World for life.

Ka
Review №24

My husband is the one that was actually there the day they installed but he said they were great. They were there 10 minutes before scheduled. Did the work quickly (about an hour) and cleaned everything up. I dealt with the man who gave me the quote. Very professional, knowledgeable, and personable. The windows look and work great. We had our front ones replaced. Really changed the look of the house. I would definitely recommend to anyone that they call Window World for window replacement.

Ro
Review №25

Thank You!! We are in love with our new windows. Way above what we expected. Everything with you all have been Phenomenal from the salesman Chris who was Amazing from the beginning to the installation. Those guys were Absolutely Amazing as well and hard working. We definitely will be recommended Window World in the future. Matter of fact I have a relative and a coworker Ive referred to you all. We’ve been needing windows for years and been debating who we would use. Window World went above our expectations

Am
Review №26

The installation team was late, rushed, careless and destroyed property. The customer service team was rude and dismissive. They will not cover the cost to replace what they destroyed, nor do they seem to care. Do not use this company if you value your home or your property, because they do not. However, the windows were cheap!

El
Review №27

The crew was polite and respectful. They done an excellent job removing the window and installing my bay window. It is beautiful and my house upgrade was definitely worth it. They did the work in a timely manner and left the area clean from all debris. Hugo and his helper answered all questions as I watched them work. I am extremely pleased with their workmanship. I would recommend this crew. Awesome job.

To
Review №28

We could not be more pleased with the quality of the product and the professionalism of the installation, caulking, and removal of the old windows. The modern design has transformed the ambience of our home.

Je
Review №29

Very happy customer here. Windows were manufactured and delivered as promised. The installation crew was efficient, professional and friendly. They took care to protect areas around windows and cleaned up like it was their home. For my money, Window World is a great value. I wont hesitate to do business with them again.

Da
Review №30

I LOVE, LOVE my new windows!! It’s just like getting lasik surgery AND they are beautiful! All my friends and neighbors are jealous! The ordering was a breeze, installation professional, product exemplary. I have already recommended Window World to many people and will continue to do so.

Ir
Review №31

The sales rep was very informative and the window installers did a wonderful job in installing our new windows in a timely and efficient manner and in the cleaning up process. I have already received many compliments on our windows and have referred them to Window World. Im so glad that we decided to go with this company.

Mi
Review №32

We were scheduled for 11am install,the crew showed up on time and was finished in 4 hours! The install went well and the windows look fantastic! Window World great job! One happy customer.

Ni
Review №33

I love Window World where everyone is so accommodating and professional. Had several windows installed and needless to say, they are beautiful. My sales rep Chris is one of a kind. It doesnt matter if you are needing one window or 15, you will get the best treatment. The installers where courteous, efficient and cleaned up before they left. Its great working with them all. I have several more windows to get installed.

As
Review №34

Our installers called and told us when they would arrive to start installation. They were right on time and finished the work very quickly. The windows look great and help so much with noise and heat in our home. The installers cleaned up well and were very professional. Highly recommend.

Ju
Review №35

I had new windows installed in my entire home today and we love them. Our sales person, Clayton Huff, was patient with us, as it took us a while to make a decision, and then worked with us along the way. The crew that came out did a great job, worked hard and cleaned up after themselves. Highly recommend.

Su
Review №36

As an interior designer, I will never use this company again. They removed the windows by breaking the glass and shattering it all over my clients yard. After installing the windows, they were not secured and moved back and forth in the frame. The installer told me I was just moving the caulking. I spoke to another installer on the job and he secured the window. The caulking was terribly messy. When an installer broke a window in the house that was not a Window World window, they refused to replace the window and filed a non payment against my credit after multiple phone calls trying to contact the manager to discuss - they never responded. I replaced their windows (out of my pocket) with Home Depot windows and was completely satisfied with their windows and installers. Home Depot was extremely professional and did the job to my satisfaction and my clients satisfaction. Their windows are far superior.

Su
Review №37

My client wanted to use this company and I worked with their sales rep. but the installation was terrible. The installers broke the windows out - glass was all over their yard and the windows were actually moving back and forth in the frame with a push of the finger. The installer said I was moving the caulk. Women know better! I advise to never use this company.

Ka
Review №38

I was referred by my parents who had all their windows replaced a year before we did ours. The windows looked great and they had a good experience. I was content with paying more for what seemed like would be an easy experience. WRONG. We got a quote in September to replace all our windows, the salesman said due to covid it was taking 7-8 weeks to get the windows in, and about a week out for installation. I signed up that day and paid half the amount. We were scheduled at the end of November and the night before installation I got a voicemail that they would not be coming the next day, it would be moved to Dec 2. Ok. Still within a reasonable time frame and before I was due to have a baby, the reason we wanted them done as soon as possible and signed up in September. The installation crew was great, but thats because they are private contractors, not employed by window world! Our project manager, Greg palmer, called the day of installation to let me know they would be in contact with me when they would arrive. It was much later than Greg told me. Again, I was okay with that. The arrive and begin removing the old windows in several rooms and realize they were measured and ordered wrong, they couldnt install them. So they had to make the wrong windows work on two because they had already removed the old windows. Im told they will have to reorder all but two windows, dont worry Greg tells me, we will get you a good discount for this, well get you all taken care of. Were then scheduled for Jan 30 to complete the installation, get a call the day before from Greg that it will be pushed out another week. No surprise there! Installatikn day finally comes, the crew arrives promptly at 8 am to get started. Greg calls me at 930 to let me know the crew should be on their way... Okay? Theyve been there since 8 I tell him. Not sure the point of his job since he never once came out to the job site and had no clue where his crew was. He then says the best he can offer is 5 percent discount only because I asked about it. He says theres no way he can do any more and reminds me he doesnt have to give me anything. Now this review could have been 5 stars and the 5 percent would have been acceptable given I was treated as a valued customer and with respect. I told him I would like to speak with someone else and that I would pay part of the balance upon completion. He says he will let the crew know and make a note of the amount I agree to pay. He does NONE of that and I dont give authorization for payment. Instead, I get an email a few days later that my card payment couldnt be processed. I gave them no information. So they tried to use the card I used for my first payment and run for the total amount without ANY discount and without my authorization. Unbelievable. Good customer service and experience would have been to take a hit since they already made a mistake and try to work with me to make it right and at least have the decency to treat me fairly. I will never recommend this company to anyone else.

Cy
Review №39

Everything went very well and the team was wonderful to work with. Ramon and Hector and the rest of the crew were awesome. Fast, professional and friendly. I truly appreciate the Window World team members I have worked with during this process from my initial call to arrange the in home visit to the follow up after the job was completed.

Ca
Review №40

The windows are amazing! The crew was awesome! They were on site for less than 2 hours! Just wonderful. Couldnt ask for more :-) Thanks Window World!!

As
Review №41

The company is very responsive to any concerns or issues. They sent someone out quickly to take care of the couple minor concerns I had. Am very happy with this experience so far!

be
Review №42

The Sales Representative was great to work with...I actually changed my mind about inserts 3 times..how many windows i was going to replace 2 times...and he was very understanding..he came out to visit each time i changed my mind. The installers where completely professional. I love the end result. Very happy with the windows.

E
Review №43

We had windows installed by another company a few months ago and had terrible service. I cant even get them to come back and fix the ones they installed incorrectly or broke. Looks like a child installed them. I wish I wouldve went with Window World. I just had Window World install 2 windows and the installer, Rafael, did an amazing job! Those 2 windows by Window World are so beautiful. Window World is a trustworthy company and professional. I wish we wouldve chosen them for all my windows. There is no comparison between Window World and the other terrible company.

R
Review №44

The window installers Rafael and his assistant were very professional in doing their job. They clean the area after each window installed and took all the old debris. Rafael was inside and he wore a mask the whole time. He also took the time to show my husband and myself how the windows work. They installed 10 windows in a timely manner. Good job....

Ju
Review №45

Window World did an excellent job on installing my window. They came prepared to do the job right. They demo windows, installed windows and clean up. They also explained how the windows function. I love my windows and did an excellent job.

Jo
Review №46

I was looking for a piece of siding and Home Depot and Lowe’s both referred me here . Walked into the office on coit and the receptionist was super rude from the get go . Wouldn’t even let me get out what I needed before she said no and she didn’t even know what I was talking about . Said I had to purchase a entire window just to get a piece of trim .I’m in the service industry and I always try to assist any customer that walks into my shop Tact goes a long way and apparently she didn’t have any . Will not ever come back to this location ever again .

St
Review №47

Extremely satisfied with their products, sales team, installers, and follow up. They are a first class business in every aspect. Quality American made Windows with an excellent warranty. The cost was very reasonable.

Ja
Review №48

We had 9 windows to replace, most of which were custom shapes/sizes. Window World’s prices were very reasonable and their quality of work was fantastic. They left each workspace very clean and the finished product looks amazing. We would use them again.

Jd
Review №49

Great windows! Professionally installed! And the crew thoroughly cleaned up the debris from the old windows.

Is
Review №50

Were so glad that we chose Window World. Their product exceeded our expectations. No more road noise from the busy highway we live off of and we noticed our furnace is kicking on a whole lot less. Our salesman, Mr. Minick, was very professional, friendly, and knowledgeable of product. We were also please with installation crew. Rubin Garcia and his crew done an excellent job. He, explained every step and answered all questions. Only three hours to install sixteen windows and cleared out everything before leaving. Just an all around great experience for a very functional product at an affordable price. Thanks Window World!

St
Review №51

Had a great experience with the folks at Window World. Brian Hamm the salesman was on time as scheduled for the initial appointment and fully explained the install, window features, options etc . The install team arrived on time and wen to work approx 3-4 hours later we had 17 beautiful new windows installed . No debris left behind and cleaned all the windows inside and out .I highly recommend Window World if your in the market .Thanks

Ra
Review №52

Our new windows are of high quality and the installation was done very nicely. Also the technicians were clearly very experienced and well trained. They did a beautiful job and cleaned up every scrap of debris. GREAT JOB!!

Be
Review №53

Very satisfied with the new windows. They look good and add much curb appeal. Thanks to the good crew for quick installation and good clean up. They were the best. Good job done by all. Thank you!!

Ma
Review №54

Installers very professional prompt cleaned up after themselves. I am 100% satisfied customer I will be purchasing from them again highly recommended.If you thinking about purchasing windows like I said theyre highly recommended

Ke
Review №55

We had all the windows in the house replaced and they did a great job. I highly recommend them! Please tell them that I referred you!

Sa
Review №56

I had a great experience with Window World. Starting with Clayton Huff who sold us the windows to the installers and the supervisor who called to check all was going good. My windows look great! Our home feels cooler on the inside too. Thank you.

La
Review №57

I had 24 windows installed at a 4Plex. It went very smoothly from start to finish, with only a few hours for complete installation. The windows are a great quality, we love the tint That allows all of the light but not the heat to come through. The installation crew was very professional, covering furniture and putting mats outside to catch any glass and debris. Everything was completely cleaned up when they left. I’m very pleased with the quality and the cost, and they even walked me thru the loan process to finance the work. Definitely recommend.

Jo
Review №58

I ordered a sliding glass door from them and it was an absolute disaster. They came and measured twice and when it finally came about six weeks later and it did not even come close to fitting. The installers, which were very nice, but 4 hours late were going to rig the $2,000 door with lumber and and the lip of the door would have hung over almost 2 inches. I had not intention of having to paint and deal with a door that was not intended to fit in the space.This company is a complete energy vampire and has caused me days of wasted time.I still dont have the refund back on my card and it has been a week.There are door companies out there that have superior products at the same price and does not have there sleazy used car salesman vibe.

Be
Review №59

Window world sold and installed my windows. I am happy with the windows and impressed with the efficiency of the installers. They cleaned up and haulded away old windows.It was really a great experience.Thank you to all

Ke
Review №60

They did exactly what the promised and the windows are perfect. Great job! People would be crazy not to use this company for windows. I am so satisfied.

Se
Review №61

This is a scam, never show up or call to cancel the app, we call 3 or 4 time ans the system said that the office was close then someone answered and doesn’t know we’re was my account. Call a couple of times and nobody answered, leaving a massage and no respo or call back

Th
Review №62

We had (9) windows to get replaced. Window World was able to replace ( 4 ) closely spaced windows with ( 2) 72 in. sliding glass windows. So now we have (6) sliding glass windows and one smaller sized sliding window in bathroom. The price is the best around for a fast, efficient professional job.

Se
Review №63

The windows look and function great. Installation was smooth and everyone I talked to was really professional. Price was so much better than Champion Windows and the sales rep who came to talk to me was completely honest which I really appretiate. Would recommend 100%. Thank you!!

Wi
Review №64

Whole process from start to finish was super easy. Big shout out to the installer team. Super professional and quick. Still amazed how much they got done in such short time. Cleaned up after themselves. They went above and beyond to make sure everything was right.

La
Review №65

My experience was wonderful. Nice Informative salesman and great installers. Love my window quality. I would recommend Window World.

pa
Review №66

The windows look great. It’s amazing how much quieter our house is with the new windows.The little bit of damaged caused from removing old windows was fixed efficiently and effectively. I would recommend Window World to others without hesitation.

n
Review №67

**update** 12/15/2020.Install date is supposed to be today.... it is 1130 AM with no call to confirm and nobody here to install. I hope their quality of work is opposite from their service, sales and communication. This is the worst experience I have ever had with a window company. The install was supposed to happen during summer.... now its freezing outside, great time to have a hole in your wall.I have waited 4 months and still have not had any install or product recieved. I was told when signing the contract it would probably take 3 weeks but no longer than 2 months. I would have never gone with window world if I knew it was going to take this long and wasnt lied to. I asked for a refund with the promise someone would contact me, nobody has yet. I will NEVER use window world again. This was their test run. I have many other windows and doors to replace. I am glad I didnt choose to have WINDOW WORLD do them all at once. Liars, scam and terrible service. I do NOT recommend Window World unless you want your windows installed a late and lying customer service.I got a call already, and was told unfortunately there is nothing we can do basically too bad, we lied and there is nothing we will do to make it right.

Cl
Review №68

Excellent experience. Installers went above and beyond to make the experience a great one. Second time customer.

Er
Review №69

After many quotes, some very expensive, I decided to go with window world. Employees were careful and respectful of my property. Will do again 10/10, windows are great and my light bill went down.

Qu
Review №70

They did an excellent job. Better than I expected it to turn out. Will definitely but using them again.

Jm
Review №71

Affordable windows. Fast turnaround time. Their people seem to really care about the customer and are easy to reach. No high pressure sales either. They notify you every step of the way. The foremans call in advance to let you know who’s going to be doing the job and how long it will take, ect.

Sa
Review №72

We love the windows installed last year and now we added a sliding glass door to match. What a difference in looks and of course the energy loss is no more. Everyone has been great to deal with and highly recommend!

Jo
Review №73

Clayton Huff is the perfect example of a guy that knows his stuff. He has a real passion for his work and makes the window buying process actually fun., I have a really picky personality and tried several other companies and were very dissatisfied,. I have multiple properties that make me a very wealthy man., and from here on out I will be contacting Clayton for all of my window needs. Mostly residential but some commercial. I put full confidence in Clayton and his team at Window World.

Mi
Review №74

Excellent job installing, they were on time and cleaned up too. Both Salesman and installers were professional. Having more installed soon.

Te
Review №75

I just had all windows in my home replaced. The team that did the install did not have anyone who spoke English. They had many people coming in/out of the house and did not wear shoe covers. They left huge splotches of mud on my walls from hand prints and shoe marks all over. Once they “finished” one man just asked me to sign it complete. They did not seal my bathroom window at all, so I asked him to finish and he had to call his team back because they had already left. I was surprised that he didn’t walk around with me to confirm that everything was done to satisfaction, just expected to sign off.My child just brought a huge piece of glass from her room that was left behind too. I would say the install team was not professional on any level.I gave two stars because the windows look good and I am pleased so far with them.

Ad
Review №76

The windows look amazing, the installers did a great job and the salesman didnt try to upsell us or pressure us into anything. Was a great experience, far better than other companies I have worked with in the past.

Ma
Review №77

After many years of contemplation. We finally updated our 50 year old windows. Window world windows are amazing, no words can describe the difference in windows. Best value, great quality windows made in USA. Installation was quick and great customer serive all around. My only regret is not getting them when we moved in 4 years ago when we got our first quote. Dispite the 4 year difference, the price of the windows did not change much. our neighbor was quoated twice as much by a local chain hardware store for 2 less windows! I will always recommend window world to anyone looking to purchase new windows.

Jo
Review №78

Love our new Windows World windows. All aspects of the experience from pre sales to install was far above our expectations! Kudos to the install team (Marios team); arrived on time, took great care of our property, courteous and overall a smooth install. Could not be happier with the new windows!

Ma
Review №79

Replaced all the windows in my home. It Took only 3 1/2 hours to complete. You can imagine what a mess it would make. They covered everything cleaned up after themselves I think they did a great job.

An
Review №80

Clayton is an exceptional sales rep. He’s been in the business for years and know a lot about all the products and is really nice to work with. His on time, has a great attitude and won’t take tons of your time if not needed. I am so glad I saw Clayton Huff’s name in reviews and so glad I asked for him.

Sh
Review №81

Great service. Installers were fast, quiet, and clean. Impressed with the look of the windows.

Ra
Review №82

Really impressed with Window World. I had two sliding doors and three windows replaced and the experience was great! Kellus, my representative, took care of me from start to finish. He even went over and beyond my expectations. He showed up on install to make sure everything was going well. The install was incredible! Javier was so meticulous about everything. He said he would be at my house by 8 and he was! They draped and covered all my furniture and flooring to make sure nothing was ruined. And after it all swept up and cleaned all the debris. Their prices were also 1/2 of their competitors price! A win-win all around!

BN
Review №83

Windows are amazing...... we had minor issues with the windows when they installed .. but Mike the saleman was great to the point .. Tony M came took his time re explain he fixed.... Jerry is 1 of the best guy I ever met..... great attitude....The owner of the company. 5 star for him......

Ke
Review №84

Great experience.All the good first.1. Punctual2. Organized3. Professional4. Friendly5. Neat during installation and cleaned up after theinstallation.6. Going along with #2. Fast and very accurate.7. The sales representative was great. He was knowledgeable about the products, and helpful to me when I had options to decide upon.I really had no complaints with this company and will use them in the future.

H
Review №85

Clayton & Pedros team we’re the A-Team! They got it done quickly and well within the timeline provided during sales process. No hidden charges, no additional steps, was super easy and I am very pleased with the outcome! Will use again for all my homes!

Ta
Review №86

Price was great. Installers kept us informed, were on time, and put our windows in efficiently. This is the 2nd time we have had windows put in by window world and are very happy with both expierences. Would highly recommend.

Br
Review №87

Clayton is a special man that sold me windows one day. It was the best decision I’ve ever made. My windows are marvelous. I love them!

Ca
Review №88

We recently purchased windows from Clayton and we were very pleased with our experience. He was very knowledgeable and helpful and answered all our questions. I would highly recommend Window World and Clayton for your window needs!!

Pa
Review №89

They have a good product and they did a good job installing it. They were punctual professional and communication was very open. I have used them before and I will use them again.

Ka
Review №90

I never thought I would be able to afford new windows for my 65 yr old home. I had been living in my home for 18 yrs and for those years had never been able to open the windows.When I decided to look into the windows I was fortunate enough to have a neighborhood app on my phone and I asked for references, recd quite a few and was surprised there were like 3 for Window World. I had never even heard of it, but like a good consumer I contacted several companies and was surprised that Window World was half the price of the others.My sales man, Tyler, answered all my questions and my fears. I was worried that since my home was so old that somehow that would be a problem, but it wasnt.The installers were super fast, and knew what they were doing. They cleaned up as they went and paid attention to detail, down to doing an exceptional job on the finishing details such as caulking.For all those years I lived without windows, I am thankful now for the safety it gives me. I had this fear that a fire would happen and my children would not be able to get out!I can now open my windows in the daytime and I like seeing the wind blow my curtains, airing out my home.I can also open my windows a few inches at night with added security of the safety stops that are on the windows.Yes, I am more than happy with my Windows!Thank you so much for the way your company handles its business!One very satisfied customer!Karen Torres

Te
Review №91

Window World did a fanstastic job from start to finish! Their prices beat everyone else and their service was speedy, precise and well done! The process was so easy and the installers cleaned up every little thing and walked with me through each window and checked every operation point to my satisfaction. Very pleased and will be using them again when we replace more!

Ad
Review №92

Clayton Huff was our salesmen. Very knowledgeable, no pressure. He got us the exact windows to fit our needs and budget. Highly recommended him!

Q
Review №93

They beat every other estimate by a landslide and I still got high quality energy efficient windows. 14 windows and they installed in about 2.5 hrs. Great service and cleaned up behind themselves very well. I probably will never use anyone else.

So
Review №94

Great company. Customer Service. I was very impressed with Mr. Cade . His patience, eagerness to assist, very kind and understanding.

mu
Review №95

We love our new windows. The team was prompt and professional.

To
Review №96

Replaced all windows in home; the team did a great job and the windows look great!

SH
Review №97

Everything went very well & the Installation crews are true professionals. They finished everything quickly & neatly. Definitely will use you guys again!

Ad
Review №98

Love the new windows, what an amazing difference it makes. Installers were effecient and cleaned up everything very well! Turn around from order to install was very quick as well!

La
Review №99

Commercial on TV a lie! Whole crew Mexican, could not communicate! Wore no protection on boots, tracked mud in house. Left new windows dirty, came back to only clean top floor, refused to bottom floor. Had no cleaning supplies, used my cleaner and towels. Not happy!

Al
Review №100

The whole process from ordering to installation was very smooth. It took just a little over an hour to get all my windows installed. Everyone was very friendly.

Information
96 Photos
100 Comments
4.5 Rating
  • Address:600 N Coit Rd, Richardson, TX 75080, United States
  • Site:https://windowworlddfw.com/
  • Phone:+1 972-623-9998
Categories
  • Door supplier
  • Window installation service
  • Home improvement store
  • Siding contractor
  • Window supplier
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:9AM–12PM
  • Friday:Closed
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
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