This store has the slowest people ever!! The lady who was assisting me knew nothing! She kick me off my Verizon, took my phone off the line at least 3 times, took 2 hours just to pre order a phone 🥴🥴🥴 she has an IQ of -44434 including her manager and co workers. If you have any trouble with Verizon, go to an actual Verizon store not a franchise. They are awful, she also was trying to make me pay another $36 after I paid 3 weeks ago.. please get smarter workers or close down.

Matthew is awesome! He went above and beyond to make my experience a great one.

Very friendly employees they treat you the same if youre trying to purchase something or in my case I had to return something since Ive been 3 weeks since I bought it I was told I had to take it to the Apple store Im from out of town and I dont drive good in Jackson so this employee took time out of his busy Chris mongum as he looked at it he discovered that my granddaughter had not hooked up her Bluetooth stuff right so within 2 minutes he did indeed discover the problem you save me a trip from going to a place that I dont even know how to drive to so thank you very much and thank you I will be back if you want to store that youre treated like a a customer that they appreciate go to this store thank you Caleeda also.

The visit to Verizon was painless Trista the associate met me at the door ready to help answered all my questions about the different phones I have to say all the staff was friendly my experience was very good

Ordered two phones from them they kept telling me week after week for a whole month that phones are getting delayed and in the end what happened verizon customer service told me that the store cancelled my order when phones got there and sold them to somebody else. Very bad service employees dont know anything. Worst experience ever compared to any store i have ever been. I even showed them the tracking proof which a employee signed for.

Everything was perfect customer service was great I had no problems We need more stores to be that same way.

Darrius took his time with me and its a good thing to have good customer service

Great staff and service is right. Be warned, this is not an official Version store. YOU WILL BE CHARGED EXTRA TO ACTIVATE A PHONE HERE. Really nice folks and super helpful but it costs a good bit of money to use them. Verizon will charge activation fees on top of what you spend in this store on your next bill.

Very kind, helpful, and patient. The representative who helped me was Corey and he was top notch. Im a 100% satisfied customer. Thank you

ITD BE BETTER IF THERE WERE ONE IN THE JACKSON CITY LIMITS, AND MORE THAN ONE. A CORPORATE STORE BY-THE-WAY NOT JUST RETAIL. OTHER THAN THAT, I LOVE THE STORE AND THE STAFF.MR. COREY GARRETT IS ALWAYS HELPFUL, FRIENDLY, AND KNOWLEDGEABLE.THE FOUR STARS HAS NOTHING TO DO WITH THE STAFF BUT VERIZON ITSELF, THE LOCATION, AND LACK OF OTHER LOCATION AS STATED EARLIER IN THIS REVIEW. IT IS VERY INCONVENIENT FOR ME AND OTHERS I HAVE SPOKEN WITH.DO SOMETHING ABOUT THIS VERIZON! THE JACKSON MARKET AND THE CITIZENS OF JACKSON, MS DESERVE BETTER THAN TO NOT HAVE OTHER STORES IN THE CITY!!!

The Associate was professional and very informative of my phone and tablet issues.

I wish I would have gotten the name of the girl who helped me today because she was so pleasant! She helped me set up my phone very quickly and was able to do so without contact. Very easy process!

Great Customer Service and quick service! The staff was awesome with helping NCR another us needed....

Always quick and knowledgeable staff members with a personal touch.

All the girls in there were rude and unhelpful. None of them knew what they were talking about, not even the manager, who was the rudest of them all.

COVID measures in place; thats a good thing.

From the first phone call, answered by Jennifer, to the two in person visits, I was treated with respect and courtesy. They solved both of my issues and went above and beyond to help me out. Corey is the best customer service person I have met in a long time. It was a pleasure doing business with this store.

The staff is on point with making sure you have what you need before leaving the store.

Very helpful staff. I was quickly greeted and my issue with a business phone was handled quickly.

First the reps at the store are so rude and won’t let you talk to even explain the situation so they can help you. They don’t want to help. I was brushed off very quickly saying I had to contact customer service without even hearing my situation! Very unhelpful and nonchalant! I’ve been running around for 3 hours from store to store trying to switch service from Verizon to AT&T but unfortunately Verizon has locked my phone I paid cash for & not from them!! Now all I want is to turn my service back on with Verizon and they can’t seem to help me! Now I’m on the phone with customer service AGAIN just for them to tell me to go to my nearest store 😤

Way too busy to have only one customer service rep working.

The customer service is top notch. The customer service representative didnt try to force me to buy anything, but answered my questions and made great recommendations and was very knowledgeable.

Quick and prompt curb side service.

Great staff, very friendly and eager to help!! New to the area and I needed to replace my phone. The staff member Erica called the Insurance provider and assisted me with any paperwork needed to process the claim, she was fantastic! I walked in an hour before closing and she along with other staff members made sure Id received all the help I needed before I left the store. I would recommend this location any day. Best customer service Ive received here in MS.

Customer service in store is great and they have the accessories I need usually cheaper than Amazon.

Great customer service

Great phone service but told a complete lie to get me on their service. Great salesman

Bought a phone from a customer here his name is Donn Conn. He then falsely reported the phone stolen and filed an insurance claim. It was an iPhone XS Max. I need to talk to a manager and see what I can do, I have the original box and all the text proving he sold me the phone.

Terrible customer service. I am not even going to write in details what happened, because I’ll get mad all over again.. I hate to say this, but I sometimes hate to deal with my ethnic minority at times.

I was at Verizon in Ridgeland, MS for 5 hours to purchase a free phone, and I was approved and my order was released, and my documents and identification were accepted according to Rob, in the Fraud Department. It was a blatant lie. I spoke with another Rep, then, a supervisor, and another Rep. The lies just kept rolling in... asked for the number to the legal department, and another lie, we dont have that information. Next, I asked to file a formal complaint, and again, I dont have the ability to do that. So is it right to lie to a future costumer, and should I file a legal complaint because I was denied my right to true and accurate information? Plus, I was denied the ability to make a formal complaint and contact information for the legal department? #approved #verizonwireless #lies

The customer service is top notch. They have really good representatives working there. Very very helpful and knowledgeable.

Dealt with Tommy. He did great. I was adding a line on my plan for my grandmother and he helped me hash out everything such as what phone to get and etc. This went smoother than when I switched to Verizon.

Absolutely insane how bad the customer service was. The guy with the beard was incredibly rude. Made me want to take my money elsewhere. Not helpful whatsoever. You all need to watch who you hire.

The staff is great! They helped us get our hotspot activated

They have no clue how to deal with people who have verbal disabilities. They push products at you after you tell them not interested. They do not know their plans. Yes mt unlimited plan will allow me to get on my computer with no problems. They need a new attitude and classes in how to interact with people with the type of disabilities i have.

Great staff and service.

Go by Countyline location and see Corey. This location has always served me well. You cant go wrong with Verizon.

Store personal was helpful. I bought a new phone, not too happy Verizon charged me an “upgrade” fee for buying a more expensive phone, Ridiculous!

The guy I talked to on the phone had the worst attitude . Tried to answer my question as if he’s in a rush to hang up. On me. Not supportive at all unless they are gonna be running trough your bank account until they suck it dry

Cory is always professional and very patient with our many questions about whatever product we are inquiring about that day.

Clean environment. Friendly welcoming staff. They treated us like family. Will only go to this location.

Im not qualified to say whether or not this Verizon store is a great place to buy a new phone. I am, however, qualified to say that this store is not a great place to go if, for example, youre from out of town and need a new charging cable for your older-ish Android phone. When I mentioned my phones model, the clerks reacted as if Id made a joke. (Apparently, admitting your phone is three years old is something akin to saying you send messages by carrier pigeon. Who knew?) Anyway, suffice it to say I was never actually waited on and, having provided a moment of light comic relief to the sales staff, I left to seek a charging cable elsewhere. You-know-who Mart came thru for me....

Hate it. for 5years, they have given me nothing but trouble. They sell you a four year contract, knowing that their phones need to be replaced after two years. A true scam#!!

The sales representative was wonderful got my service going and had a beautiful personality

Too slow to verify

Not worth my time

The rep is nice. Only I am not thrilled that my phones were all of a sudden non warranted and then after my fourth Google LLC Pixel purchase am on prepay. Yet am also thankful for now to have a phone in case of an emergency. Also I like to listen to music thru the Google services. But it seems as though some one at some point has hacked into my phones. I dont understand why the Pixel 2 XLs can not be fixed. I know that the reps at Verizon do not make the phones, thus they are just trying to help the best they are able considering the large product line they carry. I say its okay because of the warranty issues, not with the store rep. And it has exhasuted me and I am in the poorest health, destitute of health. Thus, it is physically impacting on my body to go places and even type this. Anythow, I know many people have had good experiences and I certainly am not discouraging others from using Verizon or Google LLC products or other products they represent.

The ladies in there were amazing!!! So nice and helpful! Great experience

The staff was very friendly and professional. They explored all options to address my issues. They worked as a team.

They immediately responded to the problem with my Verizon phone and didnt charge me anything. I was so impressed with their speedy, professional service that I bought some Boze wireless headphones (which they promptly linked to my iphone).

They took great care of me and I continue to use Verizon because of their great service

Couldnt help me.

The customer service attendant was very helpful and very courteous.

Nice location for Verizon stores if you are in this area

Helpful. Listened to what I wanted and didnt push for bigger sale.

They tell you You can only bring Samsung phones I brought s10 global. It didnt work on their network they tell me 2 months later after paying first bill.

Literally the worst store I have ever been to. I have been there twice looking to upgrade my iPhone and both times have been talked down to and treated like I was a piece of dirt. Both salesmen were zero help and made me feel stupid. My girlfriend and I were both in shock after we left and could not believe how we were treated as customers. I do not recommend this store to anyone.

Great staff helpful no attitude

Billing issues

I love this place

Not good. My phone pixel xls

My problem has not been resolved as my new phone via doubled warranty is not here. Verizon stated manufacturing and the manufacturer.

Employees dont know how to fix complex issues with your phone.

Absolutely the worst Verizon store I have ever been in this must not be a company owned stores

Really annoying to have to go in to this store sometimes its like a zoo and they take hours to do even the simplest things such as switching you phone over to another phone and dont even go in wanting to buy a phone at full retail because you will be met with lies about it not being in stock until you give customer service a call and complain thats the only way they treat you right when you wanna send your hard earned money.

Excellent customer service

Awesome people very helpful

Superb customer service.. :)

I love Verizon hate I left.

Go by and let Cory help you with your cellphone needs!

National customer service for their mistake is abysmal.

Fast, friendly, helpful staff.

Very helpful, always nice

Not very knowledgeable or customer oriented

Good pepole6

Super helpful

They. Helped me out

They will work with you!!!

Staff was great

Very nice

Great service

Good employees

Good

I love it because its close

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