Staff are friendly, the store is clean and they will work with you on a better plan and phone. A major complaint is they barely have any phones in stock, and have to order out for them and dont have many cases for the phones they do have. Its very inconvenient and I decided to take my business elsewhere.

You can tell when a team has been trained well in customer service and when they act as a team to provide customer service they show it. Great smiles and customer service provided at this T-mobile

Awesome ladies who work really hard and are so very professional, smart and friendly! Super positive experience! So nice in both Oakdale but Riverbank was a more assistance and they were awesome!!!

Good service

They are not knowledgeable in their area. Could not fix the problem and they seem like they dont know anything.

Then help was amazing. Fast and easy. I would go back and buy another phone from her .

Went to this store because it was convenient, turns out it was the best decision of my life! c: Destiny was very helpful and got me the best phone should could! instead of treating me like a wallet she treated me like a friend and that is why I will only go to this store. highly recommended store

If you want a perfect cellphone buying experience, stop by this place and I promise you wont be disappointed. friendly staff, very approachable people with a great understanding of there product. Kristian than you for the awesome help on getting us a great deal on two awesome phones and being so cool with us. Just an overall great place if your looking for a great phone plan with a great phone to go with it. Thank you everyone at T-Mobile for the help and the laughs.

IMHO, some of these reviews point to a CUSTOMER issue - NOT with the staff!!!! The staff is fabulous. Have had great help from Matt, Reyna, Kareem multiple times. I drive past all the other stores closer to me just to go to this store. They rock!!!!!

My mother recently purchased a phone.. A young lady named Jennifer helped us. She so pleasant and sweet. Her staff helped us pick the best plan and the best phone that fit my mother’s needs. I definitely recommend this T-mobile above all. 💯

***DESTINY*** at the Riverbank, CA store was totally awesome. She knew exactly how to solve my situation with T Mobile that the service center could not fix. She took one step at a time, and furthermore worked beyond the end of her shift (on a Fri night!) to make sure that my phone was up and running! T Mobile is LUCKY to have her as an employee!

After coming from AT&T where I had nothing but issues it was nice to have a great experience with T-Mobile. Destiny was SO helpful and didnt try to take every penny that I had! She truly cares about what is best for her customers! Anyone that goes to the Riverbank store make sure to seek Destiny out! She will not disappoint.

Excellent customer service. Very helpful and knowledgable staff. Very honest and forthright. Every rep I have dealt with has been truthful at this location.

Great customer service! They know how to treat their customers. Went in completely stressed out, and destiny made everything a little easier with her great personality and customer service. I highly recommend this entire team to take care of any of your t-mobile problems. Completely satisfied!

Honestly the worst experience of my life! We switched over from Verizon and were helped by associate Albert Durante (Aj) and not only was he very inappropriate and inexperienced but just had horrible customer service. He called us back to the store after spending 3 hours trying in store, to notify us that he had made a mistake and had to do the transaction over. He one forgot to give us the tase in value for our devices, then ordered an extra iPhone. One I am still in the process of returning and getting my money back for. Thus, almost a month later we have still to see about $150 due to his mistake! I am just very upset and will never be visiting this location. This location is not a corporate location so I highly suggest calling the 611 number prior to going here. Horrible horrible horrible!!

Come see Emily, always hooks me up with the best deals. She activated my mom, my sisters and my brother in law!! Totally recommend her. She always goes out of her way to make it happen. I even brought her Starbucks.

Kareem was very helpful with everything I had asked him to do. If I didnt understand he explained it to me so I did understand it. Me as and elderly person and dont know a lot about technology was very very helpful. I will come back to him for his help. I dont live in riverbank but willing to do the extra drive for his help.Thank you Rosanne Hernandez

I went to this store to see what vibe I got from the environment and turns out I started to karaoke and sing for everyone. They are very relaxed and great with people. Definitely worth it.

Bianca was very helpful and very professional. Thank you for the great service. AC was full blast but the windows need to be tinted since the area near them was very hot.

Emily Garcia has excellent customer service skills as well as people skills. She helped me out as soon as I entered the store and new exactly what would be the perfect plan and phone for me. This girl deserves a promotion!

Destiny was terrific! She got me an upgrade with a half off apple watch! I will definitely be going back to her and this store, also the manager Jennyfer was an amazing help and very friendly! Highly recommend this store!

Great customer service from this location. Donte was very helpful and got me taken care of fast. Thank you and keep up the great work.

Amazing experience they all made us feel at home and comfortable, Ian help us find the right price to fit our budget and Kristian showed us amazing products. They had amazing deals and awesome service wish everyone would get plans here.

I visited this T-Mobile Store early this week because I had an issue with my Galaxy S8 Plus, as frustrated as i was the employee Kareem assisted me with my issues and was able to get my problem resolved. Whenever i run into any issues i generally contact customer service by phone, but with the service I received from this young man I will be bringing my business to these folks for sure, definitely check these guys out theyre real good at what they do.

Pathetic customer service. Very rude & racist staff. They are just intrested in selling you most expensive plans. Whole staff does not know the basic customer service. Will never go there again. The Manager has an insulting nature. Dont bother going to this place, as they will do nothing for you but wasting your time.

I would like to give five stars to an awesome team of two amazing ladies at T-Mobile at the Riverbank location Bionka and Emily they where very helpful offered water and took there time to answer all our questions and went the extra mile to help assist us with transferring all our information over and erasing it out our old phones I really appreciated the way they helped us! Thanks ladies, y’all the BOMB 🤪🤸🏽‍♂️🤪🤸🏽‍♂️💪🏽!

Very good people work there they helped me greatly.!!!

This store is ridiculous, been getting the run around for months by these people to take off a phone off my plan that I jumped for an upgrade and now I apparently have to “keep” paying for a phone I do not have. I do not recommend anyone to switch to this carrier. They are incompetent and will try to screw you over. I’m switching as soon as I can.

Anything you need go to Emily. The whole store is very friendly. They offer you water bring you chairs and always find promotions to fit your needs.

The crew was absolutely amazing. they didnt try to sell me, they helped me and i appreciate that. Ian, Destiny and Donte, are the best ever!!!

Great customer service even the new guy was trying really hard to make everything perfect for us, thank you guys and they love the watches

Come see the RB staff!! They have the best customer service. Always so friendly and courteous.

Great and helpful staff and also gives you the best deals available.

Emily did a great job at describing how the T Mobile plan works and what T Mobile is all about! I recommend anybody go straight to her for assistance at Riverbank T Mobile!

I was beyond satisfied with Emily Garcias customer service. She went above and beyond to solve my issue and I am truly grateful.

Today i was helped by the beautiful Bianka . Everytime i come here shes always so nice and smiling. Come see her for the best deal.

Donte helped me with a problem with my bill.Took the extra step to get my account in good standing. Super awesome staff. Great atmosphere.

I visited this T-Mobile Store early this week because I had an issue with my Galaxy S8 Plus, as frustrated as i was one of the workers named Emily assisted me with my issues and was able to get my problem resolved. Whenever i run into any issues i generally contact customer service by phone, but with the service I received from Emily, i will definitely bring my friends and family to emily when they need great customer service and great phone service

I am so happy i came to this store. the minute i walked in i was greeted and made me feel special.

Went in to purchase a phone and I love the service Bianka was very patient and polite keep up the good work great job

The people are also helpful friendly you cant do any better

Easily The Best T-Mobile I’ve Been TooI Got Helped Right Away By BiankaShe Answered All My Questions On The SpotGreat Service

I had the best assistance from Bianka Reyes she was just good on helping me purchase my Apple watches and helping me get the whole process done fast great worker

Great service, friendly I really like the way Ian help me set up everything it was really great experienceI definitely recommend!!!😊😊😊😊

This place has very good staff and this girl there named destiny was so great on helping me out with my phone

Great experience, had no issues, Raji was a huge help and very informative! Wasnt bothered answering all our questions, like other reps usually are. If youre in and raji is there, youll be in great hands!

Great service! Destiny, Bianka, Kristian and Emily were very helpful and polite.

Went in about a week ago and switched over from at&t and I was very happy with their customer service, all the employees were nice and made me laugh Id definitely go back to this location.

Dont waste your time when you need some solution in this store. Manager and employees dont have any idea about anything in your bill. Very Sad and disappointing experience. We just called to the company and got the correct information. Dont go to this store!

Destiny was SO helpful and I will definitely be going back to have her help me again.

Ther always very helpful, you will come out happy.

New employees dont explain contracts throughly and need better customer service.

Amily an destiny were so knowledgeable. stress free which i loved.

Best customer service

They are always a help when figuring out a bill. Great to finally see people who care. Always keeping me updated about promotions.

Best experience ever Bianka was fast friendly and knew exactly what she was talking about very good service

Riverbank crew rocks. Always friendly and polite. They offered my wife a chair when we came in inquiring about a bill problem.

Great location, Destiny helped me out and she was super fabulous.

I never knew this t-mobile was there until I passed by and happened to walk in and all the reps greated me right away which is one of my things that I look for when I walk in stores . They were all awesome! I even purchased a the new Samsung s9.

Came in today to ask about my broken phone and Destiny was able to help me solve my situation and referred me to the Tech Php app to be able to file my claim straight from my phone. Thanks Destiny! Now my wife wont be upset anymore about her broken phone.

I love going to this store . Close to home and really helpful.

Some employees are helpful but management is incompetent.

Super sketchy that they always have a new manager ... there’s a reason for that. When I originally signed up I loved Tmobile and this store, Bobby was amazing but the female manager that was there previously to this one now ruined Tmobile experience for me. Horrible service she added stuff to my account that I didn’t want . I went in there recently and it was extremely awkward new employee doesn’t even know how to take a payment it’s sad. I now go to the vintage faire mall or the on on McHenry.

Bianca was a lot of help. She helped break down my bill and changed my plan to the senior plan and i am saving alot more. So grateful see bianca!

GREAT STORE, so glad this opened so I dont have to drive to modesto anymore. Emily and Jennyfer are the experts here. Thank you girls.

Awesome staff I recommend this mobile always finds a solution to my problems. They always find the best deal for me.

Great store love their customer service ! definitely recommend the whole staff!

Destiny was super helpful and has a smile that could brighten anyone’s day

Loved these girls they hella funny. They always make my day. Jenifer Emily and Bianka myyyyyyyyyyyyyyyy nigggasssssssss.

Come see sweet Donte. He always helps me out with all my problems.

Great management, and super awesome people working here.

Everybody here is very energetic and fun to talk to.

This place is horrible at explaining and will put you in debt.

So so sad Emily isn’t there anymore :( !!!! The store sucks now people there make me feel uncomfortable. Back to Modesto I go I guess .

I went in for some accessories for my iPhone and Destinyanaged to upsell some items I hadnt even known existed.

You won’t regret this T-Mobile !! Stop by and ask for Donte!!

Amazing customer service! Emily helped me out!

Great service, Kareem was very helpful and friendly. Would defiantly go back there for my cellphone needs.

First time in the Riverbank store and I couldnt be more pleased! Friendly, efficient and fast!

Awesome store!!! Come check Donte out !

My bill was becoming a problem destini called customer service and helped get my bill to what was promised. Thank you.

Emily, Kristian, Bianka & Destiny were awesome!

Great service from emily😻

Had to go in to do a upgrade and Destiny took care of me in no time and I left completely satisfied.

Great service, and best customer service !

Ask for Emily she’s AMAZING!!!

Very slow service 😡

Uninterested in the costumer and help not full

I received excellent service at riverbank with the person who helped us .. RUBY

Got a Sim card for my vacation there, everything worked perfectly and was given great advice.

Very good company ! I am very happy that they speak Spanish. They treated me very well and very kind.

I really like to come to this store.

Thanks to Emily!