I had an incredibly wonderful experience with this store both when i purchased my phone and when I came back to purchase another device. The people here are so helpful and patient. I am very happy with my equipment and the service.

The salesperson was friendly, attentive and very patient. Leaving a carrier of 30+ years and changing over is always stressful. Not so at Verizon.It was actually fun! Am glad I made the move.

Ashleen was incredibly helpful. The whole culture of the store was inviting. I had 3 associates check on me to make sure I was taken care of. This was an amazing experience. They went above and beyond.

Gustavo was very informed and helpful!He explained new plans that were available to us and even tho we opted to keep our existing plan, he was great about respecting our choice - really appreciated that!Gustavo even helped when we had follow up questions a week after our initial contact. His over the phone assistance was just as pleasant and professional as our in person interaction.Thank you for your help Gustavo and keep up the great job!

I couldn’t have asked for a more smooth transition from one phone to another. I was beyond happy!!! Thank you so much Verizon ... and Josue!! Kudos to the amazing people you hire!

Hands down the best experience Ive ever had. Very friendly, kind and fast. The only waiting I did was fit the phone to transfer. Chris has the best team including Kimberly. They all deserve raises!!!

Super friendly staff! Very efficient and confidently knowledgeable in what they are doing. Josue was amazingly quick and thorough...highly recommend this location and him!

I received excellent service and had a great experience dealing with Miste when getting my new Verizon Service and phone trade in. Well trained staff and Miste knew her business. I will recommend this store to all my friends looking for new service and phones.

She was very nice and easy to talk to. worked with me every step of the way, very excellent customer service!

I was here for hours and hours and Gustavo was very patient with us. It was our fault that it took so long because this was our very first time doing this stuff. Very nice guy and went out of his way to help us get what we needed. 👍

The service at the Riverbank store was outstanding. The service representative was extremely helpful and informative and made it so easy in selecting our new phones and accessories. There was no wait time. I highly recommend this srore.

We got a Samsung Note 20, a new iPad and my daughter upgraded her iPhone 8 for a new iPhone 12. The prices seemed sweet, since they were all upgrades, but we had to put it on our phone bill and pay it off over 2 years. It took a long time and we werent told upfront about taxes, so when we paid at the end it was kind of a shock. Also there are a lot of small fees per device that add up. Our salesman was very patient and helpful, though.

Kimberly was extremely helpful. I would definitely return to this location for any Verizon needs!

No long lines and the salesperson seemed very knowledgeable. He fixed my problem and answered all my questions.

Kimberly is the rudest employee Ive encountered! She had a nasty tone, horrible customer service, and made us feel like a burden being in the store. I will never give this location my time! Cant believe youd hire employees who hate what they do, and take it out on the customers! Even explaining the COVID restrictions (which we had no clue as to what they were, since they vary for each store) she was so cold and very RUDE!!! Such a disappointing experience especially with being a customer for almost 14 years!!!!!

Very helpful, took the time to explain everything to me and help choose the best options for my plan.

Excellent customer service. I was able to get my issue resolved quickly and efficiently with the text format support!

Mistie was extremely helpful today. She was able to answer all our questions and anything she didnt know, she was able to get answers very quickly. She got us set up on Verizon and two new phones.(BOGO)We got home and called our previous carrier of over 20 years about final billing and got the run around. Glad to be with Verizon

Great service - really appreciated the help setting up my new phone.

Kimberly was good and polite, but she was very busy with others asking questions. I felt bad for her.

9 out of 10 times that I have problems with my service the store doesnt know how to help and Im given a phone number to call and I stopped calling Verizon customer service for anything these days. Customer service is the worst. Nobody has 3 or more hours to spare sitting on hold and telling the same scenario to 5 different operators. Screw that

Was very quick to set my phone up. Very polite and knowledgeable.

Gustavo was honestly the best when I went it they were extremely busy and he took on 2-3 customers at a time while making sure my new phone was updating at the same time very professional and very patient with my situation thank you gustavo for helping me and taking the time to make sure everything was correct

Our Customer Service Kimbery was very knowledgeable, friendly & very helpful. I highly recommend Kimbery to treat the customers fairly and expertly !

The staff was friendly and helpful. They patiently resolved our issue.

Came in to get a new case and screen protector and was in and out promptly. Great service :)!

It was a more comfortabl inviornment than Turlock store although I wish they had a rest room but I understand the security is job one

Josue was very helpful, kind and knowledgeable. I will recommend Verizon to family and friends.

Gustavo did a great job of helping us purchase and set up two new Apple iPhones. He helped us with some issues and was was very professional.

Fast service and excellent knowledge of items purchased

Omg Mistie is the BEST!!!! She was beyond helpful, very knowledgeable and sweet. I was stressing because I could not remember the passcode for my previous account and she kept reasuring me that everything was going to work out. Made me feel so much better!!! Had a great experience with her!!

The people here were great. They had a lot to do with our account and they were knowledgeable and friendly. I’d recommend them to anyone.

The Verizon store in Riverbank is wonderful!It is so close to where I live. I also like shopping in the city I live in.I’m always happy when I see Miranda in there.She is so helpful and professional.

I have gone to this location twice now, they are very helpful and make sure you understand everything you are getting. They are always kind and welcoming.

MIRANDA WAS THE BEST! Coming in with a slew of issues with my phone and iPad, and she got me set up with a new phone, better deal, and traded in my device! She was extremely sweet and patient- I’m so glad I decided to come in on a whim today because the whole staff in this store were absolutely lovely. Thank you all!

I called once and my phone call was answered. I called back for over an hour and no one answered. Not even to say they’re currently busy. This is not customer service. I wish they would improve this. I like go buy local.

The staff at the Riverbank location is always helpful and so very friendly! They take the time to make sure that you are completely set up! Miranda is AWESOME!!!!! As is everyone else! I appreciate this team!!!!

Miranda, Christine, Mr. Halsey, Kitty Cat were absolutely fantastic. My husband and I went in for a itty bitty charger and came out with new plans, new phones, new accessories and a new found appreciation for outstanding service. Thank you Verizon Staff.

I love this place. Always get excellent service. They can answer all my questions and are so professional.

Went down to order my new phone and had a great experience. Their establishment was very clean and their employees were very helpful. In fact my phone came in earlier that expected and with the Manager Christines very knowledgeable help I had my new phone with all my info up and running in no time! I love my new phone and I look forward to doing business with this establishment in the future.

I went in to add a line onto an existing account was helped right away and finished within 30 minutes. The gal who helped us was knowledgeable about the promotions going on and the products in store. Thank you!

I have to say that my experience was absolutely beyond excellent, my sales persons Miranda Bickle and Christine Clarke really went to extremes to help me get the phone i wanted that evening to the extent to drive to another store to make sure I got my new phone within the hour, very impressive. Keep up the great service.

Christine was amazing! She had a full house of customers needing many things, was working alone and was calm, cool and collected the entire time.

Mistie went above and beyond with us! She was incredibly patient with us while we switched over a new phone to Verizon. It was a hectic evening and she handled everything like a pro with a polite, sweet, attitude. She was by far the most amazing and knowledgable Verizon employee that I have ever worked with in my 15 years as a Verizon customer. Thank you, Mistie!!

Very friendly help quickly and don’t even get me more discounts

Katherine was patient and answered all my questions. I would highly recommend her especially for seniors.

Deserve a zero. Do not go here. Thats all I can say. Do not under any circumstances go here. One of the worst experiences in my life! I never write reviews but was so put off by the lack of disclosure I was compelled to prevent others from experiencing the same. Took me several hours to even get my phone and service, plus going back to the store and on the phone with Verizon several hours to get my bill and charges what they should have been! Completely misrepresented the product and the plan and charged me for things I never requested. Go to a corporate store-not a retailer and avoid their shady fees. Unprofessional and not customer oriented, regardless of what they try to tell you. Disastrous!!! Stay Away!

Great customer service.

Friendly helpful and fairly quick if they arent hella packed.

Still waiting for bill to be adjusted its been well over 3 months.! Quick to take the my money but when its time to credit takes a damn year seems like.

Miranda was cheerful, knowledgable and did not try to sell me something more than what I wanted. I appreciated her non-sales person demeanor.

Miranda’s customer service, product knowledge and friendliness contributed to a successful, pleasant and complete transaction.

Great service 10/10

Our salesman Domarina was abeolutely excellent!!! Myself, husband and mother in law all transferred over from Sprint and our overall experience was very pleasant! We are proud to be apart of Verizon now! Weve saved more for our buck and got 2 additional devices (2 watches) for reasonable monthly bills! We will definitely be going back to Domarina if we need anything else :)

Customer service was great. Very knowledgeable and friendly.

The customer service was great. Robert was very helpful!

I was helped fast and by someone who cared to share her thoughts. Thank you Verizon.

Kimberly was kind and knowledgeable!

Thank you Christine for taking care of me you are amazing at what you do and great customer service

Just want to say a BIG thank you to Mistie at Verizon in Riverbank. She was professional, patient and was able get us a great deal on 2 phones. I can’t thank her enough for her overall patience with transferring all our data from our old phones. We couldn’t be happier.

Very patient and helpful staff and the riverbank crossroads location!

Very easy going employees & very helpful . Thanks CJ

Mistie was great, thanks so much for your help!

I would give zero stars if allowed. I was sold a phone in October & have in writing I would receive a $300 bill credit in 2-3 months. I still havent received it. I have called & went into the store & keep being told they dont have any record of the promotion & were looking into it. Its been 5 weeks since I went to the store & have NEVER received any communication from them, the only time I hear anything is if I contact them. I even emailed the customer feedback & got the standard we have every desire to address your needs & provide the best solution available. Of course no one has contacted me.

Mistie was great

The personnel are friendly, helpful and knowledgeable. Great service.

Very helpful!

Great Customer Service!!! Josue was very helpful!

If I could give zero stars, I would. Do not give these people your business; they are rude, inconsiderate, and downright swindle you. I went in to get a plan for my husband and I; they never added my husband and offered a tablet at a promotional price but failed to mention that we would be charged per month for it and cannot cancel without being charged for it. Outright scammed us and will not resolve it. Also told TWICE I would be contacted back and never was called, I have had to keep calling them while they are dodging me---also hung up on me and have been very rude. Will not recommend to anyone.

I bought a pixel 3 from here. didnt care for it so i returned it within a week and 4 months later i have a bill for 933$

They were very helpful and gave us different options to solve our issue with a phone on our line.

Located in Best Buy. Great to deal with and lots of accessories to choose from

Great and fast customer service.

Great staff and very helpful too

Great service with no extra mess.

Very helpful, she was very friendly.

Great store with an amazing staff! Rob is the best!!

Staff was knowledgeable and very helpful process was quick and easy

Very helpful and polite.

Customer service was great.

Took my 95 year old Grandmother here for a $39.00 phone, one of the employees must have either been careless with her information or outright stole her information and used it to buy an $950.00 iPhone we just got the bill in the mail for a phone that she wouldnt even know how to turn on.We have contacted police for fraud, so be carful with doing any transaction at this store!

Great experience and service!

Found the right way to get what we needed to upgrade our phones

Took care of us great, Thanks

Great service

Great service

Great people