Spent time with Will Rowell on some purchases. Great to work with. Knowledgeable & extremely helpful without being pushy. Glad I chose PT to shop at, would definitely return in the future. Thanks Will.

Will was very pleasant to work with. He knew every product in and out and helped me decide on my home theater options. He showed me the difference between the different brands and how they will affect my listening experience. He and I have the same taste in music and it was a blessing to get a second opinion from someone with the same taste.I went in to buy just two towers to get my system started but got my entire 5.1 system set up in one go. Will was very helpful in helping me decide on each component and got me the best accessories to go along with them.I only got the best and honest advice from Will and I bought the system knowing exactly what Im getting into.I love my SVS 5.1 system and will always recommend Will to anyone who is looking to build a good sound system. I will forever be a returning customer of Will.

Had a great experience at Prime Time audio. Fantastic selection. Solid pricing. Best audio rep ever. I worked exclusively with Will and would highly recommend you stop in and see him if you are in the market for anything audio/video related.

Great selection, competitive pricing. Will was great to work with. Really knows his products and helped make a well informed decision after listening to what we were after for our home entertainment experience. Skip the box stores and go get some nice local professional service.

Looking for a new TV, my wife and I stopped in to Primetime Audio to compare. Will greeted us and educated us on the newest products. In the 10 years since we bought our old Sony alot has changed. Will made sure he understood what we were looking for and helped us through to the purchase without the high pressure tactics used by some of the big box stores.

George did a great job on both his visits out here running coax and getting my antennas up. Everything’s coming in clear and the installation looks nice!

I need to add to my original post...Installation day was this past Friday & Patrick was the expert to do just that. Very professional from start to finish, explained what he needed to do to mount the TV on the wall & hide wires & so forth. It was a pleasure to talk with him & laugh as well.Prime Time Audio/Video is the place to go for from your sales experience, scheduling & installation needs.AWESOMENESS!!I am glad I made the decision to visit Primetime Audio/Video. I was in the market for a new TV and knew I would get the best service & help from Primetime than other department stores. Will is your guy to answer any question you may have, he is patient, kind & understanding of what a person needs. Oh, I forgot thorough as well.I am very pleased with my experience at the store & look forward to installation day.Thanks Will!

Will was wonderful to work with. He was extremely knowledgeableand knows his products.... Ive always had a great experience at Primetime Audio/Video.

We have been going to Primetime for many years for our television,stereo,and home security. All the people we have dealt with are knowledgeable in the products we have purchased. The sales rep Will is the man we like to talk to. Some of the brand names are the same that the big box stores have but Primetime caries better model’s of the units so there is a price concern. When you know it’s a higher end model your willing to pay a little more. Will knows his product very well and no problem explaining anything your not sure of. Nice place to deal with. Jay Durstock

Every time we shop at Primetime it’s a great experience. I have been working with Will for over a decade and have bought many TVs and receivers from him. Today my wife and I purchased our 1st turntable. Will took his time explaining how to setup it up, how to start an album and showed off some great demos. We couldn’t be happier! Now it’s time to save up for that integrated McIntosh amp :)

Will was great. He once again helped us pick out the TV and couch that works best for or needs. TV prices are competitive with all major stores.

Primetime has outstanding customer service! I had an issue with my Bose surround sound system and visited the Rockford store. The people there were extremely helpful and patient with an old dog like me. I scheduled an in-home visit (from over 40 miles away) and the technician (Brian) was very impressive. Brian fixed the problems I was having with our entertainment system and the cost was even less than I was expecting. What a great company!

Went in to get a simple price estimate. Will was my salesperson and he was fantastic! He was so patient worked to stay within my price range. He was fabulous. I really love the personalized experience you get from using a local store. Will was very knowledgeable and so patient with me asking so many questions

We walked in and were immediately acknowledged with a hello, how are you. My brother was there for a new tv which he did buy and was very pleased with the no pressure service. I then proceeded to inquire about the antennas. We have been wanting to permanently cut the cord for years. Absolutely no pressure. Very economical and reasonably priced installation! We have had a very snowy winter and they are still able to install. It is only 3 days after we purchased the product and they came out today to install it on the roof which was the option we chose. They do give you different options on where you can have it installed. I definitely recommend that anyone that is going with an antenna to look into this company company. I was pleasantly surprised! I will be back for other services because of the way they treated my brother with his television and the price they offered him as well as, the way they treated us with our antenna service and the prices they offered us!

Been talking about purchasing a new tv and sound system for a while. Will was awesome - very knowledgeable and took a lot of time to show us around. Although we weren’t originally planning on buying that day, we did get a new tv and sound bar. Thank you, Will!

It was like a breath of fresh air dealing with Primetime! The salesman Wll and the two gentlemen who installed the TV were all extremely efficient and knowledgeable. It was a pleasure dealing with a company that has such great employees!

I bought the tv, they arrived when they said they would, did what they said they would... set it up, cleaned up and left. Cant ask for anything else.

I went into Primetime Audio/Video thinking I knew about audio and what I wanted to buy. Within 5 minutes I was taught so much about audio and what makes a good system that I did a total 180 on what I wanted.If you want to learn about what youre buying or just have general questions about TV and audio systems, go to Primetime Audio and ask for Will. He was honest and open about everything he showed me and never pushed me to buy anything I didnt want. He had an answer for every question and a metaphor so that I could understand fully what I was buying.Whenever I need a new TV, sound system, or if Im just seeking an honest answer to a question, I will be heading to Primetime Audio. An honest, local business you can trust! I love my new sound system!

Patric really knew our system and did great job informing us what we do in case of malfunction going forward.The materials he used for repairing mouse chewed wires look far better then what used on initial install.Thanks for a job well done

I always go to Prime time for my audio needs.Will Rowell is friendly, courteous, and always answers any questions I may have.I must also say that everyone that I have spoken to there are very friendly and very helpful.Keep up the Great work!!!!!!!

Great overall experience. The installer did a great job running hidden cables behind my fireplace. My TV had a manufacture defect after one week, and a new TV was brought to my house quickly. Great customer service and knowledge the big box stores don’t have.

Easy to schedule, fair price for a sound system install, and the technician who came out was super helpful.

From the time My sales person Austin greeted me and help me pick out a system that was best for my house. He even made a trip to my house to make sure the surround sound and everything would work correctly .Brian and Patrick the two guys who installed my system did a great job they took their time they cleaned up after themselves and they really spent a lot of time explaining how everything worked on the TV I cannot recommend these guys enough I highly recommend if you’re looking for a entertainment system that you stop and you see Austin and have Brian and Patrick install your system

Will was extremely patient and knowledgeable. We are looking forward to our new TVs installation. We had a wonderful shopping experience.

Very pleasant experience, very helpful and answered my many questions. Will Rowell was an easy going and easy to work with guy.Bought a home entertainment system. Will be back when we are in the market for more equipment.

We were very lucky to have Will as our salesperson. He spent so much time working with us to make sure we were happy with our selections, QLED TV, Sound Bar, and Infrared remote. Will makes you feel like you have a good friend in the business.

First experience at Prime Time. Will R walked us through our options. He answered all our questions and made sure we ended up with the right system. Installation was done quickly. Installation technician walked us through the system and made sure we were comfortable using it. Overall a great experience for us.

These guys always have top notch products at great prices, complimented by excellent service and knowledge. Don’t waste your time at Best Buy, support this locally owned audio/video store. Ask for Randy, the self proclaimed best bald head this side of state street!

Great customer service and product selection. Sales associate Will Rowell helped me find the perfect upgrade TV/Audio system and other components. Will answered all questions, impressed me with his knowledge.Highly recommend Prime Time for your next purchase. Thanks again Daniel

The technician was professional and did a great job. PrimeTime has serviced 2 different residences for video needs. Never a problem with getting an appointment thru Eric and impeccable service.

Will was very helpful in picking out the right TV to replace my old one. It’s so nice to work with a business that values customer service.

We purchased a TV and media console with a fireplace insert from Austin at Primetime. They have a great selection and Austin was very knowledgeable and helpful. We will definitely return when its time to upgrade our audio setup.

Awesome as always. I worked with Will and he is always patient and very informed.

Excellent customer service! Fantastic selection of home audio! A+++++++

Eric and his guys are the best in the business . Go check them out . Lots to choose from with expert installation too 😀😀😀😀

Their website advertised a specific item that I wanted to purchase, even though in another state. Hard to find item. They confirmed it was in stock but when asked for shipping cost and timeframe, they refused to give a price and time, saying they were too small of company to take risk of shipping anything. Hard to even get a specific person on the phone who knew anything. I would recommend staying away from them for any online ordering. Go buy from them if you live down the street, but otherwise, go see best buy or someone else.FOLLOW UP - And to make it worse ... their response to my review below is a COMPLETE LIE. They said I told them I have relatives in the area that could pick up unit. Never said that as its not true. I only asked them for shipping cost and turn time and after asking 8-10 times, they said they didnt want to ship anything after someone earlier said they would. Liars and deceptive. Avoid them.

Quarantined and my Large flat screen TV died.Through texts and phoneCalls with Will at Primetime Audio and video I was able to purchase a new improved awesome TV.Will was very knowledgeable and I was so happy to deal with such a wonderful local business.My son in law was able to pick it up curbside, bring it to my house and set it up.No hassle at Costco or Sams,No lines..paid over the phone and all done.Thank you Will for your expertise, presentations of the available TVs without having to go into the store.Highly recommend this local business and what they have to offer.Five plus stars from this happy customer!

Just purchased a Samsung tv. This one of many purchases that I have made for past 20 years. Love the service. Had a great experience with the sales associate Will. Very knowledgeable about the products they seek there. I bought another Samsung a year ago Will then. Very happy. Big plus is the install person I recommend for any installation is Chad.

Mr. Will Rowell was extremely helpful and informative. We will definitely recommend to friends and family to ask for Will Rowell at Prime Time Audio when they are shopping for a T.V.

PrimeTime is my go to vendor when we need electronics of any kind. They are locally owned and want your business. Austin has worked with me on quite a few purchases and is an example of exemplary customer service . He is more than happy to demonstrate items in the showroom but he also communicates back to you quickly on price checks and product questions. Indeed, Austin has texted back and forth with me about so many products. He makes purchasing decisions so easy.

Thanks Patrick and George for our install today. Great customer service and fast work. We look forward to seeing you again.

I always shop the hometown companies. These guys deliver ever time. From service to product knowledge. They care about your experience. Thank you for another great experience.

Went in to buy two Sonos Five speakers and the Sub. Gentleman that was working wouldnt sell me one if I wouldnt put a mask on. Took my business across the street to the big box store, purchased everything I just mentioned, without a mask.

Knowledgeable, professional, high quality! Best service and support for the life of your purchase! A great asset to our community! #shoplocal!

Excellent knowledge and service! I have been buying products from Primetime for years and continue to impressed. A special shout out to Will for taking the time to help me find an affordable, yet outstanding, sound system!

I recently needed to buy a new Tv following a family room remodel. Not being current on Tv technologies or capabilities, I went to prime time looking for help. There I met Will (Rowell) who ran me through the options and helped me make the decision. A new tv is being ordered and will be installed by Prime Time.Thanks for the help and I look forward to the new tv in the new family room.Thanks again

Will Rowell was very helpful in assisting us with finding the right TV for my Grandpa. Very through on making sure we had all of our options and very knowledgeable. Also was not pushy. Highly recommend.

Randy helped me and he was extremely helpful to me with everything!

Will was great at Primetime. Very professional. Answered all of our questions. Patrick the installer was great also. Highly recommend the store and Will.

First time visited this location. Clean, well organized, and showrooms are phenomenal! My Subwoofer went out and needed a replacement quickly before the holiday begin. I was referred by a buddy of mines. The staff there were great! Austin guide me to the right direction for a perfect subwoofer replacement for home theater system. I ended up with SVS PB2000 Pro. This is by far the best subwoofer I’ve ever experienced for a home theater system. Highly recommend them if you ever need any home sound system upgrades! Knowledgeable staff as well! I will be coming back for my future upgrades.

Great service and installation. I have purchased 6 tvs and a couple receivers, speakers, and more.

Worked with Will Rowell. Will was very knowledgeable about the Samsung TV that I had researched on your website. Explained everything very well. Went with the 90t 55. Our previous one we bought from Will was 50. He gave us a discount on new hdmi cable and 5 yr warranty. Overall a very good experience!

As usual, Austin Shafer is an excellent salesman!

Needed a repair and purchase. Dan repaired our equipment quickly and offered excellent and friendly customer service.

Good service with a knowledge salesman.

Always professional and well informed. Very knowledgeable. Reasonable pricing. Great products

I appreciate the service of Austin at Primetime on a busy day during and after the sale.

Will at PrimeTime was an Amazing help with our new TV purchase!!! Took the time to figure out what we wanted and explained all the features of to help us feel comfortable when we got it home!! Great Guy and Great service!! Make sure to ask for Will and you are sure to be taken well care of!!!

Thank you Prime Will in sales. George the technician. Covid 19 has brought there level of customer service to the next level. They both worked Thur some small issues above and above exception!! Rockford listen go to the best Primetime. Need a reference call me!! Thanks Marty

Since 1994 we have purchased all of our audio video equipment from Prime Time. They have helped us make decisions on what we need versus what we think we need. Always helpful to troubleshoot a problem and answer any questions. I am confident recommending them to friends and family.

Ordered a speaker from out of state I had trouble finding elsewhere. Salesman Will was very helpful and hand-checked stock for me. Great communication on the order, courteous and helpful salespeople, and fast shipping. I’d buy from them again.

I went to Primetime Audio/Video to purchase a tv. My salesperson was, Will, who did a great job explaining the Sony TV that interested me. He was very knowledgeable about the tv and the accessories that I might need. I went to Primetime, also, because I wanted a reliable person to install my tv. It was a satisfying experience.Alice Netto

Today was my first visit to Primetime and I was fortunate to have Will Rowell assist me in buying a Tv, Bose system and etc. Will was very knowledgeable and took a lot of time to explain all the different selections available and politely answered my many questions. I would certainly recommend Will and Primetime when you are looking for new electronics!

I have used them in the past and tried elsewhere but have come back due to competitive prices and by far the best service. They are the best!

Decided to come and have a look after best buy wouldnt let people in to shop. Glad i did. Will Rowell was knowledgeable and informative. He help us find the best for our target prices and brought attention to things we would have never considered until we would have come to those bridges. I Spent more on a mount and HDMI cable than I ever would have but for the quality to go with the tv and sound bar we purchased Id do it again. Hats off to these guys. During this craziness going on, being able to go in and shop without having to suffocate my face made me feel normal. Support your local buisnesses. I will shop here again before I step back in best buy.

Prime Time video was more than a pleasant experience! Randy was a great person to deal with. Very knowledgeable and not pushy. Showed me all the TVs that I was interested in and they were all in stock. At this time they were very busy so had to wait a couple of weeks for delivery but well worth it. Chad and George did the installation. Couldn’t ask for better guys! Was very fun to have these guys at my place. Very personable and polite young men. Talk to them about Xbox and other game devises. They both had good information. George was programming the tv and said that if I was gonna get an Xbox I need another hgmi cable so they took the tv down and installed that for me. Just can’t say enough about my sales person Randy and the guys who installed!(Chad and George). Thanks guys! Totally satisfied!

BE VERY CAREFUL WITH SERVICE WORK! No disclosure on service fees! I had over $5,000 worth of equipment and service done for our home audio system, I knew it would be expensive but I just wanted it done. A few months later my Bose sound touch stopped working I called and told them that was the problem alright we will send someone out they drop a bill for $129 to install it (plug it in and a minute or two to set it up). Not at any point was there any mention that there would be a charge, especially $129 at 1/2 hour. 7 sent bills later I finally call to tell them how the bill is unjust and I will not pay. we have been doing it this way since 94 does not mean its right, you cant just charge without letting the customer know what your fees are or that there will be any fees at all. $5,000 and they lose my business over $129! Ill let the owners know Heres a tip! Be upfront with your customers and then they can decide what they would like to spend their money on. Nobody wants an unexpected bill, especially from something THEY chose to install and didnt even last a few months.

We purchased a TV, sound system and a couch from Primetime. We had Keegan and Austin as our salesman. The installation of our TV and sound system went perfect. Yesterday Pat and George delivered our couch. Very respectable and very helpful answering all my questions. Everyone is very helpful and friendly. We would recommend.

Special thanks to Will Rowell, for going way above and beyond selling me an excellent Samsung QLED TV. This incredibly patient and kind man spend time carrying my tv into my car and later, via phone, help this 70+ lady navigate the buttons and settings to make my new tv the best Ive ever had.Thank you, Primetime Audio/Video for my 4th tv from you, and I think 2nd, possibly 3rd that Will Rowell has helped me purchase.Sue Michaelsen

Reached out to primetime via the text feature on the website. I was in need of a new grill and wanted to buy locally. Seeing as they where broilking dealers what not a better place to look. I was contacted back in a short time and communicated with a rep named Austin. He did a great Job communicating all day and ended up finding me the perfect grill. After the sale was finalized I was contacted by the delivery coordinator Eric. He set up a delivery three days later. The delivery showed up 45 minutes early and everything was perfect. I would recommend anyone to primetime A+ sales and service. Thanks Austin, eric and delivery team for the experience.

My TV died yesterday, May 13, 2020...smack in the middle of the Covid-19 shutdown. I was in a slight panic, thinking what else could go wrong,....phoned the Primetime # and was assisted immediately by Will Rowell. Will was very patient in listening to my situation. I explained that I have limited tech skills, no mechanical ability. I have relied on my husband of 40 years to provide the necessary electronic toys. Im now a widow and need a lot of help in shopping from home to replace my 30 year old TV.Will spent a lot of time guiding me to web sites, helping me figure out the size and style of the cabinet/choice of TV, etc. Long story, longer...My new toy will be delivered, installed, all programmed for action TOMORROW between 3 and 5 pm. This will be done by Eric, who will make sure it all works before he places the remote in my hand and hauls all the old stuff.My vocabulary cannot come close to describing how thrilled I am to have encountered such a delightful, competent, patient person as Will Rowell.I know that everyone has their own story to go with their Coved-19 isolation worries....Will has solved a HUGE problem for me. Thank You, Will Rowell, Eric and whomever else at Primetime A V !!!!!

I was referred by many different people to go to Primetime Audio-Video. I was on the market to replace a tv and was concerned about pricing and frankly buying the correct TV for the room from size and picture to the type of picture. I went to a big box store and the dept of knowledge wasnt there. I headed to Prime Time and Will (Super Smart and Professional). We spent about an hour talking about my requirements. He showed me the differnet types of pictures and directed me to the one that would best fit the room and my specs and budget. SUPER HAPPY with the purchase and the way he took care of the whole transaction. I have been back often to ask questions and make additional purchases. From cables and furniture to TVs and speakers. Ive been dealing with them for four years Everyone from the Gm Kirk to the installers and guys in Service (Dan) to my guy Will. I dont write many reviews but these guys are the best in town and thought I would let you know.

Will was my salesman and did an awesome job in assisting me with my decision.

One star is too much for a rating. Our home video surveillance system worked for a while but it was a downhill run to the bottom and was a waste of money and a waste of our time. We found another security company that installed a high quality HD system that works and has exceptional quality and a better warranty with better service. Please stick to selling TVs, not security camera systems.

Keagan helped us choose our antenna. George installed it. George is very respectful. We are very happy that we chose to do our business here. We will recommend to everyone we meet.

Absolutely the best service we have ever had. The repair techs were prompt, very knowledgeable, courteous and reasonably priced. They went out of their way to make sure we were satisfied with our TV and the service.

So happy with our service from these guys! They went way above and beyond to get our house set up right and we could not be happier. Thanks so much and would recommend to anybody!

Keegan did a great job explaining sound options for me. I got a great deal and was happy to be buying local so I will be recommending them to everyone.

Paid $130 to have a technician come out and unplug the TV. What a rip-off!

I worked with Austin to put together my new home theater and I couldnt be happier with the experience! Thanks for talking your time with us!

Lg

We have used prime time for 11 years, honest, reliable, courteous and knowledge beyond compare. Big box and Walmart cant provide knowledge or service.

They were informative, even if they couldnt do the repairs I needed themselves.

Ill be back to buy! Good info and prices

If your serious about your audio video tech, expanding your wifi or adding security this is the place to go. They are indeed experts in thier field.

Prime time Audio /Video has terrible telephone customer service, it is is similar to the Dell computers customer service, if you dont have an extension you get the OWNERs voice mail. I paid for a Dish Network installation and did not hear from the installation dept for a week, well Dish Network charged me $88.05 for the first month already and did not hear from Prime time until Friday a week later after I had called their office all week and left voice mails for the owner Eric. PrimeTime installers are the best installers I have ever had. I think the problem is the owner does not know how to run a retail business with customer service. I would definitely never suggest primetime to any of my friend. They never answer there phones. It must be new owners.

Purchased a television and the following week it went on sale, asked them to honor the price and they wouldn’t. Bad customer service on their part especially when Best Buy is across the street with the same deals. Lost my business

Friendly knowledgeable staff. Wouldnt go anywhere else.

Very polite and lots of knowledge

Walk in, talk, pick-up or delivery. My kind of place.

Friendly staff. Shout out to Austin and Will.