Kelsey is the best salesperson that I have ever worked with. She went out of her way to help my 97 year old mother-in-law get the mattress she wanted at a great price. She was patient and understanding and my MIL walked out feeling great about the purchase. I would not hesitate to send anyone to Kelsey as I know they will be in good hands. I hope her employers know what quality of staff they have with Kelsey. Thank you so much.

Marc is awesome and did an amazing job accommodating us. Made sure we got just the right mattress and even recommended us new pillows that we love. All at the lowest possible price he could get it for us. A+ customer service

Chris was very patient and helpful. He has a very welcoming personality which made me feel comfortable. If you’re looking for a mattress I recommend Chris!

Marc, the sales associate was fantastic. From the moment he walked in, we were greeted with a friendly welcome. Marc, displayed his expertise and placed us on a bed in order to determine what mattress would be best. We were up front with our budget and Marc got us a mattress that was not only affordable to us but of quality. Marc possessed a lot of knowledge and humor and provided a great buying experience. I never knew I could have so much fun buying a mattress!!!

The salesperson Marc is great at talking about the different mattresses and is very helpful. I returned all my orders from an online mattress company because the company is not local. My online experience was horrible due to 3 wrong shipping addresses and it took a month to get it because of back-order.I highly advise you not to order online from the mattress company because of the warranty and pick-up issues. I highly recommend supporting local businesses in your town for rapid delivery and an excellent warranty. They will go and pick up your mattress if there is an issue without any question. You want a local company to come and pick it up instead of you the buyer to deal with an online company and shipping.Another advantage of a local mattress company is that you can experience yourself laying on the bed without purchasing it whether you like or dont like the mattress. With the online mattress company, you cant.Support your local business and they will take care of you well with quick delivery. They will stand behind your products.Joe

Chris was very helpful in helping to assist us with our new mattress purchase. He was very knowledgeable about all the products and helped us pick the right mattress for us.

Excellent customer service and experience. Both gentlemen working were very kind to me, my wife and kids. There were no pushy sales to buy the highest price mattress and they were more concerned with our comfort and sleep than making money. They were very understanding and let us try out multiple mattresses after we found the kind that we would need for comfort and support. Never once did they try to push us to buy anything but just checked to make sure that we had our questions answered and we knew what we were looking at in order to make the best informed decision that we could. Would recommend this location and the employees to anyone looking to buy a new mattress or any bed equipment.

Great service! Lori was very helpful explaining the process and guiding me through the options. I found a mattress that met my unique needs thanks to their system and a great Sale deal while also supporting local business.

Marc was friendly, professional, and super helpful. He helped us pick the best bed in our price range. I’d recommend Factory Matress to anyone in the Austin area

Loved my experience at this factory mattress. I went in to get a feel of the Nectar mattress I had been eyeing and luckily, they had one in stock. Marc made it super easy to take it home and was very friendly and welcoming!Edit: Everything went well the day I bought the mattress but despite letting the sales person know I was moving, the incorrect address was used for billing/financing. I called for help with an account number but I was told to just call Wells Fargo. The person on the other end could not get rid of me quicker. I just found out my payment was late, even though the recommended 45 days have not passed.

I thought shopping for 6 mattresses at once was going to be difficult until we found Marc at the Round Rock location. He was able to direct us to the mattresses we needed and managed to make it a fun experience. We just relocated here and had no clue where to go for a good deal. After a couple of great nights of sleep, I would recommend going to see Marc for a great deal and positive experience.

First time ever buying a new mattress and these guys made it the best experience ever. They were so helpfully and knowledgeable. Didn’t pressure my husband an I at all to buy make the process very easy for us. Will for sure be back for our future mattress needs.highly recommend going to see Tom and Marc they were awesome.FYI Marc knows all the best food places to eat!

Marc was the sales person on duty, he was friendly, knowledgeable and professional. There was no pressure, he answered my questions and directed me to my best firmness choices. After me trying the different mattress I chose one and Marc wrote up the order and made the delivery date. I was dreading having to buy a new mattress but Marc made it pressure free. A great experience for me, and we are enjoying the mattress.

Wonderful service from an outstanding associate. 👏 Not only is the mattres amazing, but the next day delivery can not be beat. 👏 10 out of 10, would recommend. We will be back!

Excellent customer service and fast and easy delivery. A stress free shopping experience. The mattress we bought fit our needs and was on sale for a great price!

It was a very pleasant experience, as we were looking for my son a new mattress. We just bought the frame earlier at Ikea, and the sales gentleman was SO positive and upbeat. It was such an amazing experience due to him. He is great with customers, and you can tell he loves what he does.. I will MOST definitely be back and refer my friends here. Like I said, awesome experience!!

Tom Dayeh was helpful in showing us all options that we could choose from! I would recommend this place to anyone looking for a new bed. The sleep test they preform in the beginning really helps you pick out the best options.

Marc is awesome. Didnt try to upsell and we really like the nectar mattress. Might even go back to see about some pillows

My husband and I went into Factory Mattress looking for a Cali King. Marc and Tom greeted us and Marc began to show us what selections he thought would work for us after getting to know us. He told us about the king size bed options and we started to discuss the cons of a Cali King. He was SO energetic and FUN! Marc put us on the bed that uses technology to show us the best fits for us. We bought two new pillows and are headed back Wednesday to purchase a king bed. I cannot stress enough how amazing Marc was. He was the highlight of our day. I have personally never had so much fun in a mattress store before! Tom and Marc compliment each other well in the work environment. They both deserve raises and a night out. I am so impressed! I would recommend Factory Mattress to anyone looking for patient and caring people to take care of your sleeping needs!

Excellent customer service and fantastic experience with John today! We went through the warranty claim process with Factory Mattress and our claim was approved in less than 72 hours (Shout out to Bonnie with their claims department). Easy process to reselect our new mattress in store. Great company that you can trust to make good on their promises.

In Round Rock for only 1 day and had to buy a mattress and budget was an issue. Mark and Factory Mattress totally came through. Great service, Great price and all in the same day. Thanks Mark!!

It was a really good experience. The sales team listened to me describe how I sleep, I tested different mattresses for the right firmness and both sales person and I chose the same mattress. Also got good advice on the right way to finance the mattress set. Thanks Tom Dayeh!

Amazing customer service from Marc. Very entertaining, and informative. Kept my my teen daughter and I laughing. Recommend!

John immediately greeted us upon arriving and kindly helped us find our perfect bed. As first time buyers it can be daunting. He made sure we felt comfortable and got what we needed for our individual needs and financial needs as well. 10/10 would recommend!

I have been looking to get new mattress with my partner for years and finally decided to make the plunge. Went to factory mattress on whim and was helped by John. He was very friendly and knowledgeable. He pointed out a couple of mattresses to try and we found one we really seemed to like. Looking forward to continuing to work with them in the future during the life of this mattress.

Marc is a great mattress salesman. Very knowledgeable and great personality. No pressure. Surprised even myself as I really wasnt expecting to buy anything when I walked in.

Extremely great service provided by Marc and Tom. They really took the time to answer any questions that I had. The store was super clean. Very affordable and good quality mattresses.

Marc was amazing! We were actually just killing time today, and decided to go browse as we were in the same shopping center already. We just wanted to get an idea of what we need/want in our future mattress... definitely did not go in thinking we were going to buy it this day, but as soon as we walked in and was welcomed by him with his incredible service, my husband said, “We’re definitely buying a mattress today!”. Usually I’m the one to always hold us back to rethink and plan this kind of thing out, rethink and research some more at home, and then commit a few days later...especially with a big expense such as this one, even more so when this was not the plan for today, but Marc sold me right away. So we bought our Tempur-Pedic!... Marc’s service was outstanding and really made us understand our options. I would highly recommend Marc to anyone, he deserves salesman of the year with his great positive personality! Thanks Marc!!!

Yall mattress shopping is not easy but this store had a comp that tested our back to.see what was best for us. Came with bed ideas that we would like. Wouldnt you know the number 1 suggestion was the on we ended up buying with out us even knowing til we were at check out. I had a great time chatting and joking with mark while he had us jump around bed to bed. Thanks for the help yall! Took the stress out matress shopping

Marc is very experienced in mattress comfort and matching his recommendations to the customer needs! He is a great, fun guy who makes making a big purchase an easy experience and one you won’t regret!

Decided to invest in my health and upgrade my mattress. Surprised at the price. Although the mattress we selected is almost as expensive as a used car, it ended up costing less than I expected to pay. John was great. No pressure to buy. Did the Right Fit thing to figured out the best bed for our body, showed us mattresses, listened to us and offered suggestions. Checked out beds at every price range but didnt even talk price until we asked about the ones we were interested in. Overall positive experience.

Marc was AMAZING! I came in for mattresses for my 2 kids and I. He has a great personality and very easy to talk to.

Wonderful experience with Marc Trivane— Great customer service, knowledgeable and made buying a mattress a lively experience. Highly recommend Marc for your mattress needs!

I called this store a month before moving to Round Rock and spoke to Mark. He was very helpful and accommodating with all my questions including health safety protocols. I felt comfortable and made sure to visit this store as soon as we arrive in town, and we did! The whole experience was informative, painless, and fun! Mark gave us a sampling of southern hospitality, and most especially guided us to finding the right mattress! Thanks again, Mark!

The manager, Mark, was awesome -- fun, hilarious, energetic, and gave great customer service. 10/10 would recommend 👌

Marc was a great help, he helped me find the perfect mattress for me in great time

I was very satisfied for the service I received from the Round Rock store Im going to recommend to my friends and family to go there and have a great experience thanks Mark

John and Marc are great. Very knowledgeable and helped us with a warranty issue. Great place and a they stand behind the fact that it’s a local family business.

Marc was fantastic and if you want a good laugh while buying a mattress, he is your guy.

Unique computer system to analyze your sleeping style and recommend your type of bed. Kind of interesting but not sure about the science behind it. Good sale prices so dont pay list if you can wait for a sale. Found Bill to be very easy to work with.

Purchased a new mattress, foundation and frame 3/1/2021 from Factory Mattress in Round Rock, Texas. Was delighted to have Tom Dayeh help me with this purchase using technology with input for me and my husband which gave me many mattress options to choose from...Thanks Tom for your expertise and kindness today !!

Best buying experience ever!!! Marc is absolutely the best. Great communication is the key. Thanks!!!

Tom wasn’t just handsome, he was Kind too! But seriously I was in and out very quickly with exactly what I wanted. Mark and Tom were incredibly nice and helpful. Not pushy at all, I gave them a price point and they gave me exactly what I wanted. Highly recommend.

Great service great prices go see John recommend 100%!!!

Had two beds, master and guest rooms, that needed replacement. Top of the line queen Serta went into the master bedroom and high quality queen into guest room. Priced right, perfect fit and efficient delivery were to follow. No need to look around for a better deal.

It was super laid back and fun, but still professional. Help us out tremendously. Just sad we lost the mattress cover we paid for...but life happens.

My wife is having some surgery and we were looking for a bed that will help her recovery at home. We were looking for a mattress it could be raised or lower for her independently of mine. We casually stopped at the Factory Mattress by the mall in Round Rock. The mattress has been delivered. It has been a short time but we are very pleased. Above all, I am very pleased of the service we received from the store manager, Daniel Weiss. In fact, today I call him to thank him for the outstanding service he provided for us.

Marc was very friendly and knowledgeable and helped us get a great mattress for our needs! Definitely recommend checking Factory Mattress out.

Manny was very helpful! We are moving states so we wouldn’t be able to purchase a mattress from this store, but he still helped us figure out we liked. He was very sweet and gave us a lot of great tips and things to look for when buying our first mattress! Definitely recommend seeing Manny if you are wanting to buy a new mattress!

If I could I would give the delivery guys 10 stars they are great, on time, they know what there doing . Tom Dayeh the sales guy at factory mattress hes remarkable very helpful, very knowledgeable please keep him around love him very nice guy, would recommend these guys to anyone needing a bed etc Tom would be a great car salesman to haha . I got the kirsten plush bed, highly recommend it . Ive always been one to take forever in picking out a bed not this time around it worked out perfect. So often you here the negative about people, now was the time to give praise to these guys .have a blessed say

Mark was great! Very knowledgeable and super enthusiastic!

Daniel helped us pick out the perfect mattress for us. He is very educated on the different products and showed us the different qualities and price ranges. We had just planned on looking that day, but ended up buying. He gave us a great deal and we didn’t want to pass it up. Everything was perfect, except the delivery date. We wanted it about a week later and it was scheduled for the next day. We just excepted it and everything went great. Fast and friendly delivery. Thank you Daniel, we will be back.

I have purchased a mattress and 2 bed frames from Factory Mattress. The mattress is very comfortable and the frames are very well made. Every step of the process has been professional and courteous. Prices were better than expected and delivery was on the early side of the 3 hour appointment both times. Very good experiences. Thank you.

My wife and I had a great experience at the Factory Mattress store in Round Rock with Tom and Mark, we will return again whenever we need another mattress. It was a pleasure dealing with these guys.

Daniel at Factory Mattress Round Rock location on University is the absolute BEST! He is extremely patient and kind. He went above and beyond to help ensure that I was choosing the appropriate mattresses for our family. This was a daunting task for me but he not only made it painless, it was enjoyable! Thanks Daniel W.!!!

The first mattress I chose was an Extra Firm and it wasnt working for me. Thankfully Factory Mattress has an exchange policy and I was able to get a different mattress. There was an exchange fee involved but the salesman had told me about that upfront so I there were no surprises. They have a great selection of products and the fast delivery time was a bonus.

Finally a mattress store where you dont feel like youre getting pressured into a bad deal. Great mattresses, and great employees like Bill help you make the right choice. Ive tried all the other big mattress stores, but Factory Mattress is the best Ive been too. I will definitely come here for my next mattress purchase.

We just purchased a mattress from Marc, and it was a very pleasant expirence. Marc is a great salesman and he helped us pick out the right mattress for our body type, which was so cool. I didnt know you could do that.Ronald

Its okay. Has a bit of a used car salesman vibe complete with bad jokes.Instantly talked bad about the cheaper bed we came into to look at. For a while.Not very covid friendly. No sanitizer. Pillows we used (with a cover sheet) were just put back on the shelf. We carried those pillows all over the store.The analyzer bed was pretty cool but results were taken away as soon as it was realized we had them. I dont remember all the names but seemed more for show than actually showing us those beds as that paper disappeared almost instantly from the salesmans hands. Never saw it again nor was it referenced. And the head part of the bed for the analyzer was dirty and kind of gross with dark spots.Ive given a star for the unlimited amount of time we had to discuss. When I mentioned I was going to do my research on the beds we looked at I was immediately told that research doesnt mean more than how we initially liked the beds. What?????? Its a lot of money and I want to know about the warranty and how well the bed holds up and reviews! Turns out the one we liked the most seemed to have a lot of long/short term and warranty issues.There are two other beds we were considering but I dont like the whole dont bother researching, the bed you like will probably be out of stock, we will probably be too busy approach.. sigh. Not sure why Im giving it 3 stars.

Marc was very helpful grade a service

Very Professional,Great Customer Service, I was a little worried that that the mattress wouldnt be delivered on time due to the 4th of July weekend,but they Came through in my time of need, I highly recommend them !!!

After a friend had recommended Steven at Factory Mattress to us, I drove to the WRONG mattress company and asked for Steven. I realized right away that I had gone to the wrong store so when I arrived home, I called my friend again and she told me it was Factory Mattress not the other named store I went too. The next day I finally arrived at Factory Mattress and oh what a difference that made. We had previously bought an adjustable bed frame from a furniture store in Austin which was a pieced together project but mind you we had paid full price for what should have been the adjustable frame we should have received. Steven worked very hard trying to help us get all of these parts put together correctly, called various manufacturers for warranty information and seeking correct parts and pieces. He went beyond helping us with a situation that he did not receive any additional payment for. We shall always remember his assistance and helpfulness to us. We are seniors and look for excellent customer service. Steven was beyond the description of Customer Service. We will shop at Factory Mattress anytime we have a need for anything they sell. Thank you again Steve, Bonnie and the Delivery Men for a job well done. We highly recommend anyone associated with Factory Mattress. .

Very good customer service helped along even the Georgetown store helped I will definitely shop with them for all my bed needs !

Where do I even start?They have literally an AI machine learning device that scans your sleeping positions and spinal structure to narrow down the specific type of bed your body needs. This is an experience like no other, and we were able to walk in, scan, and make our perfect purchase by testing the matress the AI suggested.The salesman Daniel is top notch professional, he made sure to get us the best deal for our situation, no slimy sales tactics, he talked to us like humans. The dude is an absolute champion.I cant think of any reason why I would shop anywhere else for.l mattresses from now on, especially since the mattress I got will be the mattress I use for the next 10 or so years.AI is 100% better than constant trial and error. Buy from here.

We shopped around for a couple of weeks before coming in to see what Factory Mattress had to offer. Within 10 minutes we made our final decision and came back on Black Friday, making sure we got the same salesman because he impressed us so much. Were sleeping better than we have in years and couldnt be happier with our purchase.

Daniel was extremely helpful! He listened to what we were looking for, how we sleep, and also keeped our price point in mind. When we had a hiccup with delivery he resolved the issue immediately. We love our new mattress and will highly recommend him and this location to everyone!

Went in and met with Marc he was amazing didn’t try to push anything on us helped us ick our an amazing bed and was extremely friendly definitely recommend!

We looked at several stores before returning to Factory Mattress on University Blvd. Their prices are very competitive and they have a broad selection to choose from. While these are attractive features, what impressed us was the level of customer care. Brian the manager, was very knowledgable and made us a fantastic offer. Just as important is their in-house warranty department, and their willingness to have a mattress returned during the first year of use if you wish to do so for whatever reason. As a local company, they really care about their reputation and it shows! I highly recommend them...

After checking around some on a new mattress.I decided to go to Factory Mattress in Round Rock. A sleep consultant Ray Vigil was there to help me pick out the right bed. A great buying experience! Ray was patient and answered all my questions I had asked him. Definitely knows his stuff and I was able to buy a mattress that day ! Highly recommend Factory Mattress. Thank you Ray for helping me get the right Mattress 👍

I went in there one night close to closing time. The salesman, Manny, carefully explained the differences between all the models that was with my budget. When I stated that I was a careful shopper and planned on shopping around, he actually gave me directions to his local competitors. He was not being arrogant in the least, he was understanding of me not buying the first thing I see.I ended up going back there right before closing time and he stayed open and not once pressured me into anything at all. He asked me question about my sleeping position and stuff then recommended a few models for me to try out; starting with his least expensive ones. Then when I decided on a bed I discovered that it was literally right on the border of my budget. He worked a few things and got me a bit of a discount. He may not be able to cut deals with everyone but at that time he had a discontinued box spring that he matched up with the mattress I liked and there was also a company coupon he found and applied.One great thing about this company is they give you a year + one day to return the bed for any reason at all. Thats risky on their part but they are clearly confident in what the sell to their customers. Bravo. I will most definitely buy from there again.

My wife and I have received nothing, but great service from everyone @ Factory Mattress. They stand behind their product, have competitive pricing and ensure customer satisfaction is met. I would highly recommend!

Had a great experience with Factory Mattress. Price was beyond great, delivery was even next day. No need to wait weeks like some of the other retailers.Associate was extremely helpful and extensive knowledge of their products and the ability to help us determine which is our best fit. I would highly recommend Factory Mattress to anyone.

Recently bought a new king sized mattress from the Factory Mattress location in Round Rock. Daniel the store manager sold us our new mattress and he was super helpful and friendly throughout the process. We appreciated how he kept our needs and budget in mind and only showed us options that aligned to what we wanted. I didnt get a salesman vibe from him which ultimately helped us choose Factory Mattress versus the other guys. We got to choose a free gift between sheets, a bed frame, or free delivery. We thought free delivery was a great option . The only unpleasant part of the experience was the delivery guys left the plastic the bed and foundation came in on the landing outside of our apartment. We did not know until our neighbors pointed it out. However the bed is awesome and so was the price!

We cant say enough good things about our FM experience!! From the initial visit and help determining what was the best fit for us, to the follow up after delivery, it was a positive experience. Stephen took great care of us and made sure we were making the right choice for our comfort and needs.I highly recommend paying FM a visit if you are even considering a bedding purchase. Well worth the visit to learn about available options and work with a team that really cares that you are satisfied.

From the minute that I walked in Bill was awesome trying to find me what I needed. Even though they did not have what I needed he went above and beyond to find it at other stores. I would definitely buy here again.

It was pleasant experience, courteous and knowledgeable salesman (Mark).

Thank you Bill for the great service! Amazing deals. Really took the time to make sure we get the best nights sleep.

We went shopping in the middle of the Presidents Day weekend and visited a couple of mattress stores. We are glad we ended up at Factory Mattress! Great service right from the time we walked in even though the store was very busy. We got personal service, had a great experience being fitted for a mattress, learned new things about the difference between firmness and support, and left with a new mattress saying what a different (in a good way) this experience was. It was our best mattress buying experience in 25 years. High five to Daniel! When we need another mattress we will be back to buy local from him.

Good experience. Sales person knowledgeable and helpful but not overbearing. Went here because their satisfaction warranty is longer than other competitive retailers. We were replacing a mattress that we didn’t like after the first year. Wish we would have bought the original one from them.

The salesman was very courteous. Showed us the best product for our price range. Got mattresses delivered and they are so comfy and great for the price. Just what I was looking for!

In June, I had to move my mother into a nursing home. Needing an adjustable bed, I went to Factory Mattress and found just what I was looking for. It was delivered and installed in about two days. Six months later, the adjustment mechanism quit working. Since my mom lives in Round Rock and I live in Chicago, I called the store for help. Bill Engle answered the phone and took it from there. He knew immediately what the problem was (a child-proofing sensor had been tripped and needed to be re-set) and explained how simple it was to fix. When I explained that I was not local, he immediately offered to stop by her facility and remedy the situation. On his day off, yet! He went by, quickly fixed the problem, and her bed is now fully functional. I cant tell you how much I appreciated the extra effort this gentleman took on my behalf. He is a credit to your firm. I dont know what his salary is, but I think he deserves a raise! Thank you, Bill...............

Bill Ingle helped me find a great mattress. He showed me the available options for a firm mattress and I ended up buying a house-brand one that was comfortable and a great price! The delivery was also very smooth. I knew exactly when they were going to arrive and the entire process was finished in under 10 minutes. Definitly recommend going to them!

Daniel was so attentive to my needs as far as the issues with my back/neck as well as my wallet. He was patient in showing me every mattress that he thought would suit my needs. Definitely recommend Factory Mattress and Daniel from the Round Rock location. - Melissa

It was amazing to have such a good variety of mattresses to look at with great price! Also next day delivery? This place is awesome!

Great experience! Our Sales guy was soooo patient while we figured out what mattress to buy!

Easy to do business, Bryan our salesperson was awesome. Quick and easy transaction. Delivery drivers were efficient and effective.

Guy was great. Showed us everything we asked, then stayed his distance until we needed him. Couldnt have had a better experience.

Great and very helpful staff at Brody Lane location. No pressure, very informative, and we got a great mattress!

Awesome customer service, we love our new mattress

I was assisted by Bill Ingle, a very nice and knowlegeable man who directed me to my best suitable choice according to my needs. I bought a tempur pedic mattress, truly the best mattress in the world for me so far. At first the experience might be a little... weird? But the more nights you spend using it, the more confortable it gets. Its expensive, i know, but worth each dollar spent in it.

I appreciated the approach and information given. The friendly atmosphere allowed us to make a great decision. Thank you😊

Their customer service is better than chick-fil-a! Great quality mattresses, and very knowledgeable on thier inventory. Will highly recommend anyone to go see them when mattress shopping!

Went into the store and gave our requests, the gentleman directed is towards the mattresses that fit our needs. Found a mattress and it was delivered next day. Great service, quick delivery

Brian was giving us an amazing price for the mattress we wanted and free delivery! Everything was perfect, thank you!Katrin & Edward

Knowledgeable staff and very nice and not pushy at all. I’d buy another mattress with no hesitation...

Great service and prompt delivery, great product

Excellent customer service ! We love our mattress!

Team was great. Good care, patience and knowlege in making the selection.

Tempur pedic mattress are the best!!

I was looking for expert advisory in a mattress purchase, you know going local and in-person instead going just online and as soon entered at the store and asking for a 14 inch mattress and the person in charge was kind of negative and with any sense to help a customer in provide and other options or offer a delivery with a delay to receive desaire product.