Jakob is helpful in completing the porting of our two numbers. There was system glitch that is not his fault. He is very patient and make sure that he tried to activate the accounts. I wish verizon improve that activation turn more smoothly and in less than 2 hrs.

Both visits to Verizon were great. Phone came in as promised. Jacob transferred everything to my new phone.

They were very informative. Helped me out with no problems, knew his job very well. Had a lot of options. Great experience!!

Dealt with Jakob. He took the time to show us comparisons between phones we were conflicted between. He was very patient in the porting over process with our previous Carrier. 10/10 would recommend.

I am 1000% satisfied. Darius helped get the phone that we wanted. We were well informed on our options and was able to get rid of unused phones.

Darrius was so kind and helpful! He assisted me with so many things and answered ALL my questions. He took the time to help me out in so many ways, all with a smile on his face.

Fast, knowledgeable, friendly. Thank you Darius !! Keep up the great work! We will be more than happy to work with you again. Perfect location as well.

Jakob and Julian provided great service in helping me select my phone, explain plan options and transfer all my information over. Thank you both for your patience!

He was very helpful got us exactly what we needed at a very reasonable price highly recommend Julian as a sales person and the store location to many of my friends

Joshua was friendly, professional, and helpful. The customer service and plans are why I have been a loyal customer for many years.

Darrius was very knowledgeable are the products and inventory in his store. He made the entire experience quick and painless! Even with a small error on his end, he rectified it quickly.

Last week I had a fantastic experience at this store where Elizabeth and her colleagues diligently worked together to transition my mobile phone acount to Verizon from Spectrums mobile service. Elizabeths calm, friendly and professional approach helped to make the hour long experience stressfree, despite having spent countless hours working on it prior. Dont waste your time at any other Verizon store...these folks are bright and very customet oriented.

Julian was very helpful. He got me all set up on my new phone and made sure I knew how to use it and the new features.

Elizabeth was the one who help me and even though there was a line of people she did the best she could. Good job ma’am ☺️

Kyle was very friendly and hooked my whole family up with since great deals on new phones.

Verizon in Round Rock, Tx on Palm Valley by far provided the best customer service ever!!! Julian was informative, patient and took care of all my cell phone concerns! Thank you!!!

Terrible customer service. Didn’t treat me right. They did not want to sell me an item just because I were in their competitor’s tshirt, claiming that I am a spy(??). Disappointed

The guys at the Verizon store on Palm Valley in Round Rock Texas are terrific. They have helped me numorus times setting up my cellphone and updating everything I need. I highly recommend them for anything you need. Although I went back to the same location and theres a Guy named Kyle there ( hes a manager traveling for Verizon whom is very rude and not at all helpful. He was very unprofessional and shouldnt be there. I actually left in tears. Hopefully hell be gone soon

Julian was very professional very helpful and was so nice to clear my phone for a trade-in. Still working on that thru IT.He helped me decide on what phone I needed for what I use it for. OVER ALL GREAT GREAT EXPERIENCE !!!! ON A SCALE OF 1/10 A BIG 10 HANDS DOWN!!!

Kyle was a great help. We needed to add a line to an account and he made the transition as painless as possible while making sure we were getting the best deals offered at the time.

Darius was great to work with and he saved us $10 a month on our bill

Very nice rep. Got me the phone i wanted and a better plan. Also helped me switch everything from on phone to the next.

Julian gave great customer service very thorough and explained everything to us from our bill to our product.

Dustin was great helped me with all of my questions and helped get everything set up I left the store with no questions he made sure to give me expertise advice and was very easy to talk to!

He and his coworker stayed late and stuck it out to get our new phones up and running, we sure apprciated them doing that for us!

My experience was very pleasant. Getting a new phone and transferring the cloud was done effortless w/out any issues

I absolutely love this store, the atmosphere is wonderful, Julian is very sweet and helpful. The manager was also pretty hot and fun to look at while I was getting everything taken care of.

Darius was fantastic to work with. There was a delay on receiving the new Apple 12 Pro from Apple. Darius was great about reaching out to us with updates. I’ve been an AT&T customer for 12 years and Darius was knowledgeable about the network and coverage. I’ll refer friends to him.

Excellent customer service fast and helped with all my needs

Nicholas was very knowledgeable and exceptionally helpful at setting up my new phone. Very patient and kind to a less than tech savvy person.

Worker was quick and straight forward. Love spending as little time as possible here

This was an awesome experience. Darius rendered great service. Able to get curbside service and he was quick, efficient and great to work work with. Highest recommendation!

Great service provided to make sure all my questions were answered!

My dude Julian got me set up with no hassle and went above and beyond in his service, overall he made swapping service a great experience and would definitely reccomend him to my friends

I had a great experience! Darrius was very friendly and knowledgeable! He did not rush me and help me make an informed decision!

The employees here were extremely professional, friendly, and educated. They made my phone upgrade so smooth and enjoyable. Thank you

Today I went to this store hoping to find someone that could help me with my Android phone. Im 79 and what I call Day Care Literate with the techy world. Recently I was deleting some photos in my Gallery, hit the wrong thing and I deleted the whole album of 300 + pictures. Panicking I read everything I could find and nothing made sense. After telling Darrius S, the Verizon Store Manager my story, he found the album of pictures, explained what he did in words that I understood and helped me with other questions I had about my phone. I was an HR Trainer in very large companies and taught Customer Service. This young man went way beyond the norm in what he did for me today. This review needs to go in his personnel file, be included in his next Performance Appraisal and know that he would be an awesome Trainer. Please contact me for more details about your excellent employee Darrius S.

Julian was very helpful

Great service and very friendly.

Julian was awesome! He was very patient as he switched me from a android phone to my first iPhone.

Great service, knowledgeable of equipment I loved the professional assistance I received

Darrius was a tremendous help with our switch from T-Mobile.

My daughter and I went to this Verizon store today and it was AWESOME. Nicholas helped my daughter and he did evening right! We were very pleased with the way things were handled and we left the store with the phone she wanted!! How nice it is to know that there are still pleasant salesmen that actually help the public!

This store has excellent service and its employees are very knowledgeable and helpful. There was a young man there a few months ago who was so patient and helped explained how to use my phone more efficiently. I hope he stays there because I prefer going to him for help (using social distancing of course) using my smartphone rather than trying to call Samsung or Verizon for help.

Very knowledgeable and professional!

Amazing staff, went over and above for us. We had a few bumps due to large number of requests we had, and this kept us there for quite some time. The staff was so diligent and accommodating to ensure we had everything taken care of. They eliminated some fees for us, to compensate for the length that our visit required. I can’t say how pleased we were with the service we received. Very knowledgeable and they never treated us like we were difficult customers or asking too much for them to figure out for us. This by far was the best Verizon store we have visited.

Person at the store was very accommodating.

I went into this location today looking to switch from another provider to Verizon. There was only one employee working and no one else in the store. The employee was not friendly and seemed as if I was bothering them. They didn’t want to really help me or talk to me about the service. I was very turned off and ended up leaving without doing any business. Very disappointed!

The only reason Im giving them two stars is because Nicholas and JoJo were nice throughout the whole process. However, Im thoroughly disappointed in the fact that what we were told and outlined for payments and fees were not at ALL what showed up on our first monthly bill statement. Our first bill is going to be over DOUBLE the amount that we were told. We knew it was going to be a little over what we were told so its not like we werent expecting it to be a little higher, but no one warned us it was going to be OVER DOUBLE the amount that we were told and shown.My advice is (not only for this location but for ANY phone company/location you go to), make sure that they OUTLINE EVERYTHING for you in THOROUGH DETAIL. Even though they showed us numbers and payment amounts, it wasnt nearly thorough enough in order to prevent something like this from happening. Stand your ground and make sure that EVERYTHING is outlined to you. They throw out a lot of numbers/deals/promos, but stay focused and do not settle for something you arent prepared for.Yes, I am unhappy, but I am also trying to give you advice and a heads up before making decisions about your phone plan/etc.MAKE SURE YOU GET A DETAILED AND THOROUGH OUTLINE OF EVERY DOLLAR THAT MIGHT COME OUT OF YOUR POCKET.Thanks for reading.

I got a Black Friday smartphone upgrade deal. Kyle, the customer care representative was very knowledgeable, and made the process easy. He knew how to get me passed my obstacles to activating the new phone. Yeah, my obstacles 🙂 I didnt know several required passwords or PIN. He knew the alternate ways. I am very happy with all my interactions with Verizon.I recommend this Verizon wireless location!

My family and I came into this store to discuss changing service providers in the near future. We have spent countless years with a provider who has been nothing short of disappointing. We have dealt with service representatives who have been rude, disinterested in providing quality service, and overall a bad reflection of their company. Coming into this Verizon store was so refreshing! They were nothing like what we have been experiencing for so long. The manager, Jacob, was quick to answer any questions and alleviate any concerns we had about the difficulties of changing service providers. Not only that but he informed us about ways we could be saving money by switching and what we should be expecting as future Verizon customers. I was also pleased to find that the customer service reps who were in the store were also well informed and helpful. Due to finishing out our contract with our current provider we will be holding off on switching for another month, but when we do it will certainly be at this store and with this team. Thanks for a great experience!

I recently got the new iPhone and had some difficulties getting my date switched to the new phone. Nick from Verizon was so helpful and made sure I got everything switched. He was helpful and professional. If I have any more issues I will be sure to ask for him.

Exceeded my expectations!! Very kind, attentive and knowledgable staff, completely understood my situation and worked quickly to resolve it. I had to drive 20 miles further to get to this store - it was worth every mile and then some...This is now my home store! 5 Stars seems inadequate,,,really appreciated their kindness and help....

Quickly got what I needed.

This was one of the worst Verizions Ive been too . I was looking for ear plugs and they didnt have any. But more then anything I was not GREETED, NOR EVEN RECOGNIZED. In lieu of world and current events, that sould bring more aweeness . But even In ROUND ROCK RACISM DOES EXSIST . How can any one walk through your buisness and you just not notice them. I would have and could have purchase anything in the store. If you just would have said HI

Very helpful and knowledgeable sales person.

Very professional and helpful

Awesome service.

I am late on this but I believe it was Michelle and Nick that helped me get a new phone both were very helpful and nick even stayed past closing to help me activate my phone and everything else. The process was fast and everything was explained clearly both were amazing

Terrible service. All attendants need to take a communication class

Very friendly staff willing to work on my issues with Verizon. Very clean store.

Excellent service and knowledgeable associate.

This is the only location I will go to! The entire staff is extremely friendly and super helpful. The man that helped me (Jacob I believe) made my experience simple and even fun! He is definitely who I will come see for any future needs.

Only downside to this place is no kiosk, but the staff is super friendly and informative. Camey I believe her name is, was the nicest person and helped with any question I had. Will definitely come back to this retailer.

Great store! They have wonderful associates that will take the time to help with any questions or concerns that you might have. Couldnt ask for a better experience when it comes to cellular device sales.

Excellent customer service from this location!

After reading previous reviews, I drove some distance, bypassing many Verizon stores, to get to the Round Rock Verizon location on Palm Valley. Those guys were truly wonderful. The young man who helped me was John, who was amazingly courteous, professional, very knowledgeable with a great personality. John, thank you much!

Amazing service

Michelle was excellent! She helped us set up our new phones and find the best options for us!

Go to Best Buy. This Verizon store is terrible. I went to this Verizon store to upgrade my phone and ended up returning the phone. The salesperson lied about the specs of the phones; among other things, he said the Galaxy S8 has a 16 MP camera, but its 12. When I returned the phone there was a $50 restocking fee which I was notified of at the time of purchase, but there was also an additional $40 of charges that are non-refundable, which I was not notified of. Also, I did some research and found the same phone for more than $10 less per month at Best Buy. Save yourself the deceit and trouble, and just start at Best Buy. Even if you do have to return a phone there, it will only cost you $35. Way better than $90 at this place.

Very friendly staff. Associate knew what he was talking about. Overall great experience. Was in and out quick. Extremely happy with my visit. Won’t go anywhere else.

Awesome

Watch out for this store. It is not Verizon. This is Mobile Destination a Verizon premium retailer. Basically if anything goes wrong you do not have the protections of dealing with Verizon because you did not buy from Verizon. They will leave you to hang out and dry. I am still having ongoing issues that I have been dealing with for weeks. If they try to draw you in with rebates please do your research. They will tell you anything to get you to sign up and then they will not back up whatever lie the employees tell you.

They honored my warranty when i had exceeded the date by just a few days. Good group of guys. Staff was friendly and very proffessional.

The young man that helped us last night was very professional and super nice. Even when he ran across a problem with upgrading my daughters phone he patiently figured out what it was and took care of the issue. I will continue to go back to this store for any future needs.

Went in to change my service to Verizon and the service was great and quick!! The customer service representative that helped me was very knowledgeable and professional.

Helpful and friendly staff.

My sister needed help with her phone and Jonathan spent 2 hours helping her! He helped her pick out a new phone and set everything up for her! I highly recommend him!

I was very pleased with my visit to the store today. Jacob answered all my questions I had asked. He was very professional and helpful.

Nicholas was very helpful !

Love this store. Jacob and his team are so helpful in their assistance to us as customers. I would take my buisness elsewhere. This store is in their A game.

Shout out to Marie S. for awesome customer service! I walked in last minute (10min before they close) in a very desperate situation, lol. Working retail for many years I know what its like to have super last minute people come in but she helped me out in a jiff and her customer service was unwavering! Thanks again!

This store had everything I was looking for and the staff were extremely friendly and helpful! I will definitely return for all my cell phone needs.

Great service friendly and patient.

They are amazing, super helpful and very nice and are willing to work with you also better then the Pflugerville Verizon :)

They were all friendly and professional especially that huge man I guess his name was Jacob I really enjoyed the atmosphere there

Nick was a great help! Very kind staff.

A strange feel to the place, a little sparce and basic perhaps... Feels like Im rattling around in there when I go in. Service can be slow, so allow an hour. Friendly and helpful, yes, just slow.

Friendly, helpful and professional!This location is a real time-saver!

No help switching back to Verizon whatsoever!

Spoke with the new manager about switching from Sprint when my contract is up. He is awesome. I will be returning next month.

Jon schlange went above an beyond to sell me an help me out with getting my new I phone X . I expected to spend at least 200 dollars to start off my service an instead he gave me a ton of discounts an Got me down to 100 bucks. I’m a bey content customer An I’m glad I came in today on the Black Friday sale they had going on another content Verizon customer !

Excellent customer service!

Ryan is an astounding new sales rep that knows how to have great service skills and how to assist in all concerns and issues. I miss him already.

Waited an hour in the store before I walked in and there was only one employee. He was with the same customer for over an out with a line in the store. When told issue he pulled up the same troubleshoot page.

Weve been with our current phone service provider for years (over a decade). Lately, when we talk to a representative to make a new purchase or to ammend our plan we leave frustrated. Speaking with the young man at Verizon was different. Thanks for disccusing options that meet my familys needs!

Darius was very helpful hes a very honest sales man

Great customer experience and friendly staff.

Julian is the man

Super unhelpful, and uninterested in job. Will just tell you to do it online