BB is just getting sad now. People check out what theyre interested in and then buy it online. They might offer price matching, but Im not bothered enough to check it out. (Mourns in GenXr)

Looked at printers and tvs. But realized they no longer sell dvds and cds. Used to buy some there when I was in Saginaw. But they sure carry a lot of other stuff. Too much for me to see everything. Still a good place to shop.

Waited around for 20 minutes. Male employees only were interested in female customers.

Customer service is always top notch. Fair prices, lot of choices, also good credit card reward program. I have not utilized any delivery services or Geek squad. I will shop here again.

Went to buy a new dryer. The only way to take it home the same day is to buy the floor model or open box. So I found a matching Samsung washer and dryer ($1,700) The employee reassured me they were brand new just had some scratches. By the time the 2 guys rammed it into the bed of my truck there was a foot ripped off and a big dent in the front corner. I tried to just be ok with it until my husband opened the dryer to find the lint trap full. The washer had hair in the filter also 😡 This is absolutely unacceptable. Also the dryer is so messed up you can hear the drum hitting the side wall when it is on.... they will be going back and someone is gonna hear it. I really like Best Buy, but Cleary the Saginaw location could care less about customers or honesty!?!?

Usually have no problem in a BB 2ith employees asking if you need help. I stood around the laptops for 20 minutes & not a single blue shirt walking by acknowledged me.I ended up researching on my own while standing there another few minutes & went elsewhere to purchase.

Overall, best buy is a decent place. Ive had some issues with their customer service in the past, but they seem to have improved since then.

Came in a normal Thursday around 3-4. Just wanted an item from a display box, looked around for workers, couldnt find any. Took me 15 minutes in line to have a worker take an item out of the display glass, and took me another good 15 minutes waiting in the checkout (even though there was almost nobody in store.) Got what I wanted though, 2 stars for letting me out of the store I suppose.

I noticed items to be sold on the shelves are very organized. Floor assistance employees are very helpful and knowledgeable relating to the items you want to purchased. VERY clean restrooms and business. I enjoy shopping there, no excessive waiting in line.

IT WAS THE TRAVERSE CITY BEST BUY..One hand dont know what the other is doing. The lost a 643$ sale over no one could tell me if the website is accurate in posting thats didnt need my new visa card I was approved for. Plain bad business.

It was incredible how much time the workers wanted to help and get your problems solved. They were very knowledgeable, honest and caring. They got all of my questions answered. It is also the best place to get electronics and accessories in the area.

Great service and fast response from staff. I love this store!

Went to purchase a TV. The sales person was very helpful, got us what we needed, didnt try to over sell us and gave us a great suggestion based on her personal experience with a sound bar. Great customer service.

Okay, simple and yet complexed. Their ready to serve with respect and make sure you have exactly what you need. Cant ask for more than that.Thanks Ill be back!

Good country food and large portions. Breakfast anytime is nice. Staff is friendly.

I went in and was told that I had to purchase what I wanted online due to having a virtual gift card and that it would be available in two hours. I went back and they said I needed to wait until Friday. When I went back again on Friday I was told I wouldnt be able to pick it up until September 17th. They no longer had it in stock. This is the worst customer service. You dont sell an item that is already spoken for and paid for. If I could give 0 stars I would.

When compared to other Best Buys in the state, this store falls short. Most staff are busy looking busy. Customer service desk is closed there. Forcing you wait in line with the one cashier at the front who only seems to care about making you get their credit card. Best Buy what has happened to you?!

I went into best buy to get a chromebook for my wife. I walked over to that area of the store where you would find that item. I waited for a salesperson to help me for ten minutes. All the while he was acting creepy to a female customer who he thought was pretty. When I asked for assistance I was informed that I would be put on a waiting list. He was very snarky to me and went back to being creepy towards the female customer. Basically acting like he had better things to do than to wait on me and help me. He treated me like I was bothering him and acted like he had better things to do. So, since I was such a bother to this guy, I decided that I will take my business elsewhere and spend my money at a store that will assist me and offer to help me purchase what items that I needed.

Im so irritated with Best Buy!!!!! Im trying to call my local store and keep getting transferred to other countries and been transferred to three different people and couldnt understand any of them!!!!! Ive been on the phone for 41 minutes now and still not speaking to anyone I can understand and I called my local store!!!!!!!!!! Your about to lose my business!

Too high tech for my low tech..8 did find what I was looking for.

The employees were great but ... The inventory is poor. I would have given them fewer starts if it wasnt for the employees..

Drove over 45 mins to see a display phone that the website said they had which they didnt had zero care for my wasted time

The people at this store are so knowledgeable and kind! An associate named Dylan helped me and he was super informative and excited to talk about the Nintendo Switch, which is what I had come in to ask about. He answered all my questions and was very helpful and patient. Amazing service!

Normally we have had great customer service at this location which is farther from our home. But this last time we were here was not a good experience. We spent 15 mins in the TV section. No one came to help we even walked all around the whole section but still no help. I understand help is in short supply right now but when another couple turned a sound bar on and in high they had people right there to helps them. Needless to say that really made us upset. I caught a young man that had been helping a man in an other area he explained TVs was not his area but would help if he could. We had 2 simple questions and with his help headed to the check out with a TV in less then 5 mins. Only to get a grumpy cashier. Come-on Saganaw I know this store can be better than this. 😤

Everyone was helpful. The store was clean and easy to find

Drove all the way from mount pleasant to get a gaming tower they advertised…Well no computers what so ever no VR no drones no nothing fun i could think of. Waste of time waste of a drive and i didnt spend any of the $3,000 i was committed to spend. And this is why amazon prime wins every time.

In the past: The greeter was a bit unfriendly, and they didnt have what we wanted in stock. But person who came to help us in the store polite and knowledgeable.We recently went back here and we had two best buy employees, Santana and Glory help us and both were great! Thank you for helping us find what we needed.

Went inside to get an internal harddrive and motherboard. Only to get sent to a small corner with nothing to offer nothing was stocked there was no help. They could have easily made 300 bucks. But I guess they rather you buy a complete new system instead. I guess Ill just stick to online shopping from now on.

Paid for tech support through best buy and went to use it only to get the run around. For 200 a year I would have expected more. I wouldnt waste the money

Get your employees to actually work in stead standing around joking with each other I couldnt get a employee to actually ask me if I needed help until I was actually walking out the doors because I couldnt get waited on

Not very knowledgeable about product services and likely to make errors on nonrefundable services for product costing you more money.

The food id delicious and always served hot

Customer service and floor reps were all actual helpful and nice

Rob was very helpful but extremely busy.

Had a unusual request and employee was considerate and efficient. Love their coffee.

Love Best Buy!! Great clearance Funko Pops!!

I placed an order for a Samsung Remote and it came 4 days later. VG 👍

Went there to buy a Garmin GPS navigation but the shelves were empty and no associates to help us. Pretty sad. So I had to drive back home 42 miles both ways and look up the information myself on the internet. I really miss the one on one communication.! I ordered everything I needed.Too bad for you Best Buy, you lost another good customer.

Got good service on a couple of tablets

Absolute favorite store for all modern electronics and appliances. Very spacious and inviting. Online experience is great and a good way to avoid contact with their curbside pick-up option.

And the beginning my visit was very pleasant one of the workers right away see me distraught and asked if I needed help gave me good advice but when I got to the register the young lady ignored me. I asked if she was open and she looked right past me multiple times ignore my words ignoring me seem like her putting away a return package was more important than taking care of a customer. Not one time did she say excuse me for a moment as I handle or put away something she just moved about as if I was not standing in front of her asking for help. It made me feel very very uncomfortable. But other than that the young man that helped me at the door was very pleasant he made my shopping relatable gave good rating to my purchased products. If I could separate the two I will give him a 5 and her service 2

Great store and friendly employees!

My front speakers blew out and I took it to Speaker Dr. Jason and in almost no time had my speakers replaced and they sound great. Hes very professional, polite and patient when it comes to questions regarding automotive electronics. Highly recommended!

Service and assistance as soon as I walked in the door! Directed exactly to what I wanted, made purchase and was out of there within minutes. With someone to direct you upon entering really saves a lot of time!

Stopped in to ask about some gaming parts Dillan was super friendly and able to answer all questions Thanks!

Staff very knowledgeable, will be back 😸

A good example of this nationwide chain.

Searched the store and couldnt find my item or anyone willing to help me.

I had a better selection elsewhere, and the lady we asked for help on a price acted like we just asked her to run a marathon. Now I remember why I havent gone in this store in about 7 years!!

Wish you could give negative stars. Bought a tv from them online and told it was running late. Called customer service (AWFUL EXPERIENCE!) and they told me to do in store pickup. Manager assured me online order was cancelled and sold me a tv for cash. Next day, they charge me and send ANOTHER TV. Over 12 hrs on phone, and finally told i will get a refund in 30 days....or so. Day after day on the phone and no help with my $400 TV that cost $800 and countless hours. Additionally, had to wait 45 minutes in store to speak with an employee about anything.

When we went today, we hoped that our experience would be better than Saturday. They were shortstaffed (and still are) and we waited for some assistance for over 20 minutes before we left. Today, Dillen more than made up for that. He was with us in a very short period of time and answered all of our questions and found the item we were looking for and set everything up for delivery and installation in no time. If only all stores could take care of us like this!! Well be back!

Employees to busy socializing with each other to help customers. Product in sales adds wasnt available in store

Pretty disappointed when you go in to buy something specifically and the entire section is empty. Nothing to choose from.

Friendly informative very helpful five stars for their recycling program too this place is amazing

Drove to this location from Mt Morris. While there, we observed a salesman dragging a TV across the floor. I asked a saleswoman(Ranika) to help us, at which point she became irritated that we hadnt checked in. We said we didnt know we had to, we drove here from another city. While she walked off looking for the TV, another salesperson came to help us. We told him that the saleswoman(Ranika) was already helping us. He continued to help us and said that particular TV was probably in the warehouse, then he joined her to find the TV. The saleswoman came out the back, with an attitude, extremely rude and said, yall shouldve told me yall was already getting help, I couldve been doing something else! At which point, I said excuse me? Words were going back and forth between she and I.. We asked for a manager. While in the checkout lane the manager, Jason, approached us and told us that we had to leave. The customer service and management at this location is subpar. Ive never been to a business that allows their employees to outright be rude to their customers. The manager was more concerned with the way I responded back to his employee vs the fact that her conduct was extremely unprofessional.

I am very upset after my visit there. I understand that Black Friday is a busy time but my boyfriend and I waited two hours at the curbside pick up for my laptop. After an hour and half of waiting my boyfriend finally physically got out of the car to get a worker to help us. When this worker went to look for my laptop he came back and said he could not find it but would keep looking. When he finally found it he brought it to us and we went home with it. Upon starting up the laptop we found that the screen was flickering and not working properly. We immediately boxed it back up and took it back to the store. We were directed to the Geek Squad where we then waited another 30 mins to get help. When we finally received service they told us they ran out and I was only able to get a refund after all of that. Now if I want to purchase the same laptop I will have to pay way more than I can afford. As a student who needs to do online school this is extremely frustrating. I will not be shopping at Best Buy again.

Awesome place, great prices and fast service.

As soon as we walked into the store, a staff member greeted us and asked what we were looking for. We told him and were directed where to find the item. Every social distancing guidelines was adhered to. The store was clean, well organized and clearly marked for assistance.

Great atmosphere. Easy in easy out.

Staff is extremely helpful. Geeksquad has helped me on multiple occasions with my computers as I am very computer illiterate. Always were quick to getting my belongings back to me quick and better than it was when I dropped it off.

Did not have a watch band for my Garmin vivoactive, disappointing

Many discounted items..Great service too...

Great help great customer service cheap open Box items

Refused to price match an item per their policy. Thats ok, found another place even cheaper. Your loss Best Buy.

Placed a quick curbside order through the Best Buy app. Process was easy and my order was ready in about 15 minutes. Parking spaces are clearly marked for pickup and instructions are clear. The sales associate brought my order to my car and I was all set.

Turned me away at the door because of a mask. The lady offered a plastic shield, which also is useless for viruses. I said no and was turned away. She told me to shop somewhere else, so that’s what I’m going to do. I’m elite plus at Best Buy, but will try my best never to shop there in my life again, in-store or online.

Best Buy was very well prepared for holidays shopping.Associate got the items I was looking for very promptly and check out was fast.Great experience.

Several of the tablets out of stock. Wanted the 10 Lenovo. Every other surrounding store has in stock but not driving 30+ miles.

Very. Good. Customer. Service. Very. Informative.

Nice people. Very helpful. Very friendly. Theyve got just about anything youd want electronics-wise.

Great store to buy any electronics (like washing machines, dryers, refrigerators, computers, stoves, microwave ovens. Also a good store for help with your computer. )

Best customer service! So friendly and fun. Ask for Josh, Dalton and Linda.

I have been to this location multiple times, placed pickup orders, delt with their geek squad, and warranty services. The staff here is amazing and pretty knowledgeable. And if the person you are taking to doesnt know something they know who to find. 5 stars for Saginaw Best Buy and their Geek Squad team.

Robert was GREAT, Thank you very much.

Rudest people ever. They change policies like the wind. On four separate occasions no I’d needed for curb side. Then in between surgeries on lunch from 30 minutes away they decide to enforce id policy. Had other doc send me pic of license from my wallet in locker and not good enough. Totally wasting time of health care worker during pandemic. Tattooed manager with shirt two sizes too small was complete arrogant unprofessional butt

Geek 🤓 Squad is Awesome 😎

My husband and I bought a new washer to replace the broken one we currently have; bought it online and set up delivery for earliest date. We then get a call on an automated line to call Best Buy back regarding delivery, upon calling and waiting for over 30 minutes they then state delivery was never set up and the earliest day was going to be 5 days later and there was no other way to accomplish delivery on the date we had set up, which is unacceptable to me. The only options we were given were to either accept the new delivery date, or to cancel the order. So we ended up cancelling the order. Still waiting on the refund.

Ok, I like Best Buy. My time there August 30, 2020 in Saginaw, MI was horrible; this is the first time that it was this bad. Maybe ANY other section in the store would have been better; I happened to be looking for mid-level laptops. Very few blue shirts walking around, VERY few computers in store, hence the ghosting by employees? Im not as forceful as I should be, maybe, about grabbing help but if I am a Manager, my staff better effin talk to someone in under an hour.Bottom line: 1 week delivery, few deals, few products to look at....if you are looking for a computer right now...look elsewhere.

Staffed well and Ive had good interactions with easy returns. When there are sales Best Buy is a very convenient option.

We bought new phones from Linda. She was impressive, did not stop until we felt confident with our purchase. Corey at Geek Squad Desk was impressive with his ability to calmly and effectively handle a line of anxious customers. Both effectively did Best Buy a positive.

Once we found someone to assist us he was very helpful and knowledgeable

Do not buy from here! I bought a phone on line I didnt like it I had it for 13 hours returned it and they charged a 45 dollar restocking fee! This place is insane! That type of fee for something purchased not even 24 hours ago is stupid! They lost a customer for life!

The new safety procedures that are in place make Best buy a comfortable and mostly worry-free experience. The one on one shopping experience with the staff means you can ask your questions without them being called away to help other customers. There can be a delay if the appointments ahead of you run long but you get to wait in your vehicle and they will come get you when a staff member is free to help with your shopping needs.

I went in looking for a tv. Many choices if youre looking for a 40 or bigger. I was looking for a 32 but all they had was a 720p.

How a business can get away without answering their phones is beyond me. I drove an hour each way to pick up a new laptop. Got home, opened the box and its the WRONG LAPTOP. I believe the laptop displayed next to the information is incorrect and I cant even get someone at the store to answer the phone so it can be right for the next poor unfortunate soul. The customer service in store was nice and helpful. But come on. You cant just ignore your phones! I let it ring for 40 minutes and hung up. Ive ordered a replacement online and it will be there tomorrow. Wish I had just done this from the beginning. And people wonder about the death of retail. This is why.

No freezers cant buy floor model, looked at upgrade for WiFi wanted to sell an entire package. Said they go fast better get it. Figured I would wait because probably already working on a new upgrade to that system

Went in to purchase smart tv and check out appliances. Found the perfect washer and dryer combo to fit my space. The salespeople in the store are very helpful and know their products. Have purchased a couple of routers, one for home and one for my rental units, and I know absolutely nothing about them. The salesman was so knowledgeable about the products and made sure that I had the right one for each home.

Horrible customer service every time Ive gone there. You stand and wait by the stations they have set up and no one comes. I even asked a manager if someone could help me and he told me he would page someone. Still nobody came. No other associates even stopped to ask if I needed help. I wont be going there again.

Checked out a washer on their website and had questions, so I called the store. The woman who answered said she had no idea about washers and was in a call center. I asked to be transferred to the store appliance department. After an hour wait I hung up. I purchased a washer on the website and set delivery for the next available date (7 days later). The delivery time was an 8 hour window, so I had to take the day off work. 3 days later they call me on an automated line and tell me to call them regarding my delivery. After over an hour on hold they tell me I can’t get my washer for another 5 days. I tell them I can’t take another day off and I need this done on the date they quoted me. They tell me there is nothing they can do and if I don’t like I can cancel my order or email their corporate office. (This was a supervisor) I cancelled my order and purchased the same product at Home Depot. I will never shop with Best Buy again.

Staff was greatly helpful, when they didnt have it in stock at the store they quickly and easily ordered my Gaming PC for me. The PC was beyond what I couldve asked for at the given time as all the parts I had wanted that were individually out of stock or scalped to hell and back were conveniently all in this PC. Overall greatly satisfied and couldnt have asked for a better experience.

Cheaters, liars and theifs!!

Great service and friendly people that work there, but not as big of a selection as I was used to from them in years past.

Super nice and helpful staff!

Didnt find what I was looking for but the store is very neat, clean and full of helpful team members

Busy but not bad to get service. They do have all the shelves up to par.

I have worked with the geek squad multiple times and have never been satisfied with the service they provide. The staff does not seem to have very much knowledge and do not offer any customer service skills. I do not recommend using geek squad services.

Extremely fast and friendly service. Less than 10 minute wait for mobile phone service vs over half an hour at the flint location. Wider variety of in stock product and quick check out.

I have been on hold for 50 minutes so far. I am checking to see if my back ordered item is in, the email says yes and the phone auto voice says no ... I’m beginning to get a little irritated. I am 2 hours away from the store and would really like to make sure it is there before I drive 2 hours.

I got a great Samsung TV at a good price!

Eh, its Best Buy, what can I say. Once youve seen one, youve seen em all. You wait a while to get no help and the last time I went, the store was overly packed and not much mask usage happening.