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AutoZone Auto Parts
660 E Baseline St, San Bernardino, CA 92410, United States
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AutoZone Auto Parts
Comments
Ge
Review №1

Great prices. Great service. Always have what Im looking for

Wa
Review №2

Auto Zone Auto parts store is a great place when you need to fix your car NOW! They always have the parts and advice you need when you need it! The staff abd store are fully COVID /CDC compliment so shop with confidence!...#autozone #fixyourcar #getinthezone #iloveautozone #autoparts

Ro
Review №3

What a great group of employees. Very helpful, they had to order parts for me and i received them the same day. Wouldnt want to shop anywhere else

No
Review №4

When training young personnel. Have the personnel employee ask if you are done when assisting you. Not just walk away thinking his done assisting you

Yo
Review №5

LOVE SHOPPING HERE THEY KNOW EVERYTHING ABOUT MY CAR SO MAKES IT EASIER TO GET WHAT I NEED

Na
Review №6

On this trip I think they may needed more associates with a little better knowledge of the products available or needed. The email me all the time about buying products Im only going to buy the products that I need and the rewards start at $50 they could make the Rewards accumaltive we may be able to receive some Rewards. Ive spent over a couple hundred dollars in the last few months but I never seem to get a reward

Ch
Review №7

Went to charge a battery . left it came back . the worker said battery no good .did not take charge .Trys to sell me new battery .went down the street to Oreilys.. To double check Left battery to charge .came back 2hours later Wow!! And the Battery was good. That s not Cool !!

Do
Review №8

Love AutoZone they always have everything that I am looking for especially pretty steering wheel covers mats

ad
Review №9

Good service and helpful. Thank you

Ca
Review №10

I got the help needed, real nice people work here

La
Review №11

I went in to pick up a few parts and while I’m not very knowledgeable on car parts, the employees were extremely helpful and patient!

Ro
Review №12

Other store could not help me but good old auto zone did

St
Review №13

The manager and Joshua C were very helpful. I will return again when needed.

Se
Review №14

Associates did great helping me out. Very professional.

ma
Review №15

They operate just like a typical AutoZone. Four people at work but only one person working, a line 6 people deep and the least qualified of the bunch is the one at parts counter helping customers having to ask for a manager to unlock the drawer at every transaction

Th
Review №16

Very quick to aide me

Co
Review №17

Usually, the attendants are somewhat helpful. I called to check up on a trailer hitch wiring connection part. A female answered. After 10 minutes on hold, I terminated the call and decided to swing by. Since it was on the way to the fwy entrance. Now I know why the wait on the phone. A female attendant was following CDC protocol by cleaning countertop which is good. When I asked her about the part. She had no idea where it might be located. She just about mentioned every row.The other 2 or 3 service people were jibbing and one was helping another customer. The other was just hanging out.It didnt matter. They didnt have the connection I was needing. However, its great to have a jovial working atmosphere. But, how about customer service?I would have to say. This is one of the worst AutoZones I visited when it comes to customer service.

Br
Review №18

Always willing to help and has great customer service

Ro
Review №19

Wish I could comment and not leave any starts!!! This store was so in organized I dont even know where to start!!!!! Not getting in to it if you are in a hurry please do not stop by!!

Co
Review №20

We used to go swimming here but you cant anymore...

An
Review №21

The costumer service is trash they take forever

Da
Review №22

My brother works on my car, and this is where we purchase the material for all of my repairs.

Da
Review №23

I like the services.

Br
Review №24

Good people. Helpful and know how to treat a kind customer.

Je
Review №25

Kool

Ja
Review №26

AutoZone is always busy I always borrow their check engine scanner its free and I got to do is ask check your check engine and give it right back tip just

Ar
Review №27

The service is friendly as long as you stir clear of management. Their return policy is cashing out on the epidemic goose egg, and its beware if you purchase a battery! Paying customers get treated like they stole something or frowed on because they live in the area.

Ka
Review №28

Great customer service!

Ju
Review №29

Always have me waiting on the phone for hours just to make sure they have a part i need. Very unprofessional

Ke
Review №30

Looking all over for antenna ball cant find none there are at Craguns maybe I could look online

Sa
Review №31

Thank you! Excellent service and friendly.

Ev
Review №32

They need more personal because it was crowded at the time I went

me
Review №33

Very good at a zone very polite employee

Ad
Review №34

Absolutely rude customer service...Gentleman working behind the counter needs to improve his decorum when dealing with customers regardless of how his day is going. Needs to become fully aware that customers are not an inconvenience. The time was around 730pm and the security gates were completely covering the entry to the store that you had to squeeze in and out to get in. The posted closing time was 9 p.m. The perception of a closed store makes it very obvious that customer, and making money are not a priority at this location.

RO
Review №35

I was on hold for 37min and didnt get helped i had to go to the store .....and customers come first yeah right thats what they want u to believe

Ca
Review №36

Autozone has always been a good place for me for years now when i actually go in, but calling them is a loooong wait, there not good on the phone, so it makes me call elsewhere

Ro
Review №37

The batteries in my mobility scooter went dead in the middle of my trip. I happened to be at Auto Zone picking up a part for a friend, and the clerk told me that he would charge my batteries for no charge. We discovered that one of them had gone bad. The clerk sent his driver to two different stores to get me a replacement. And the cost was very reasonable. Thank you Auto Zone.

Di
Review №38

Always find what I need for my car

Am
Review №39

Excellent customer service! Mr. Lavelle and Mr. Frank were both very helpful in my situation and really went out of their way to make sure my problem was solved. Very knowledgeable on products and overall left an outstanding impression. I will definitely continue to come to this location as I always recieve exceptional service!

Ch
Review №40

Love there auto supplies

Ma
Review №41

Had no knowledge on how to install batteries on newer vehicles.

Mi
Review №42

The guys there know their stuff. Very knowledgeable. David in the commercial department is grest

Ro
Review №43

Alot of people not enough workers

Jo
Review №44

Horrible place, service and employees. Go any where else

Ed
Review №45

Customer service are not knowledgeable in there products cant help or they choose not to. Recently went with a friend because his ac needed to be refilled the person that help first took us to the wrong section then then when he showed the correct section he wasnt sure what he saying he had to think. They need to hire people to knows about cars.

Jo
Review №46

Love good customer service very helpful n safe

EL
Review №47

They are ok. Asked to get my check engine light checked and they told me to go do it myself because they were too busy. I do like the parts they have to offer here but the deals are nothing special same price as anywhere else.

je
Review №48

Dont expect them to actually know anything about cars. Whereby the too get a rear wheel cylinder and she had no idea what that even was. She spent about 10 min trying to look it up then said they dont carry it. Went to Oreillys and had no problems getting my part.

Cr
Review №49

They almost always have what I need but are usually super busy.

Ro
Review №50

Good service and very helpful people

Cy
Review №51

The employee at the front tested my check engine light and was able to help me very much. I appreciated his customer service.

Ch
Review №52

Customer service great

Ju
Review №53

Great customer service

Ne
Review №54

This is an amazing store. Well stocked, friendly and helpful staff, and very clean overall. The people at this store are most definitely customer oriented and ready to help to the best of their abilities. Great place guys! 10/10⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Da
Review №55

Verry friendly staff

Ri
Review №56

Its a great place to get parts for ur car at a cheap price.

Pe
Review №57

Best autozone yet

Ma
Review №58

Great customer service abd affordable prices I got the brakes for my car

Ro
Review №59

Nice, helpful and friendly

Ke
Review №60

These guys were busy but held it down. The knocked the line down quickly with fast friendly service. Handled phone calls swiftly and are very knowledgeable.

Da
Review №61

I took my battery a few days ago, I had left it there for 2 nights. I go in the following day to find out that it did not get charged!

Ch
Review №62

Its a decent auto zone. There is a big parking lot ive seen people doing burnouts and such...couple of jaguar sedans racing

Jo
Review №63

Helpful workers, good service and they even answer the phones

Sc
Review №64

Rude employees! Waited nearly 10 mins just to have them serve 2 other customers ahead of me even though I had been in the store waiting before the other customers came in. Go to Orileys, they know customer service, and a lil bit cheaper!

ma
Review №65

Staff knowledgeable and bilingual👍👍👍👍👍

Li
Review №66

They were not the least bit helpful when my gas tank was leaking on a Sunday evening and all of the repair shops had just closed. I was wearing a back brace and a wrist brace and had my 93 yr old mother with me. Shady people had been siphoning gas when I got off work. I could see clearly that the tank was not cracked just by bending down a little (again, wearing a back brace!!!) and I just wanted to know if I needed to tighten something or if there was as a plug missing or what. The manager told me that they dont look at cars I needed to go to a mechanic and the computer wouldnt help and there was no part that could be leaking and I could wait around and see if a mechanic happened to come in. Great customer service. So, I put mom in the car and went down the street to OReillys Auto Parts. The guy behind the counter was happy to come out and look. He grabbed a wrench and a mat and tightened a nut for me. Problem solved!!! They will be getting 5 stars.

Ra
Review №67

So I keep on getting the run-around about a piece that I bought for a tune-up. I purchased 8 spark plugs and a six pack of coils and two separate. The manager told me to come back and pick up the coil. So I was finally able to have time in my schedule being that I have a job. I go up there today, mind you this is my third attempt to get merchandise that I have already paid for . So Im wondering why Im being treated like Im trying to get over on somebody. Another employee told me to come back in the morning to speak to not the assistant, the manager Im sorry the store manager to receive a part that you pay for. At this point I feel like for me to have to come up here 4 times is an inconvenience to me being a loyal customer. I feel like I should be compensated with some type of discount being that I paid for the merchandise already. So tomorrow I will be coming up there in the morning to see if I will be inconvenience yet again I will bring all the merchandise that I purchased and the receipt since its been made very apparent that im liying. I feel like I can never get a head without someone using colorism to dictate my character as a human being. But Its above me So ill be there in the morning to see if im proved wrong and not judged by what type of customer service I get base on how I look. After this I feel like I cant shop at AutoZone anymore even with a receipt.

Ab
Review №68

Iget all my autoparts from Autozone

ra
Review №69

Good service, fair prices, ex a excellent with diag m osis

Da
Review №70

They are efficient in answering ur concerns. They look you up on computer they have your info. On file . Polite n they order part if not in stock 😀.

Ju
Review №71

Exelent Highland and Base Line stores.

Ro
Review №72

They gave me the very best price for my chevy trailblazer timming kit Im going to share my experience with others

Yo
Review №73

Fast service

no
Review №74

Autozone is great especially when things come with warranty but their employees there should really not comment on returns of items as if indicating something they dont know if I paid 200for a starter and it went out dont ?? Me about me do your JOB HELP THE CUSTOMER not insinuate your personal opinion that quite honestly dont matter maybe its a defect it happens but besides that single incident

Qu
Review №75

Great service

RO
Review №76

Might as well have ordered the parts online your self.These keyboard part warriors dont know there elbo from there nose. If there prices were not so competitive I shop at NAPA Auto parts 100%. Those guys know how to pull out a parts catalog and make things happen. Not just push buttons on a keyboard.

Re
Review №77

Knowledgable counter employees and friendly to boot. Returned an item and was treated the same as when I bought it.

Ba
Review №78

Hot garbage, never go to this one. Go to the OReilly down the street instead.

Ve
Review №79

Love this place, employees are courteous and will even help you replace small parts on your car so you dont have to try and do it yourself.

Ju
Review №80

I got what I needed

Li
Review №81

They were great in helping me to find what I wanted.

Pa
Review №82

The overall visit was ok. As I was walking into the store behind the manager she just allowed the door to close in my face. They were unable to bring up my records for my lifetime warranty on my starter for my truck. They wasnt able to pull up my records on my Autozone card on my key chain. Overall Tayjoin, was very helpful.

Lu
Review №83

24 he. In Rancho Cucamonga

Jo
Review №84

Friendly store mgr, helpful inside n outside when i couldnt put locking gas cap on.... (im no dummay, but they changed up tha way they work)

Jo
Review №85

Always a line to the door. I hate going here lol. But there is a cool guy with a miata there :p

PE
Review №86

Fast service and they had the part I needed in stock

Ro
Review №87

Convenient place to go, but the staff needs a little more training outside of the computer system that sometimes can lead customers to purchase wrong parts.

ra
Review №88

Love going here, the staff is always friendly and informative...

Ru
Review №89

They had the parts that I needed at a decent price.

Ti
Review №90

Great, clean store. Multiple staff eager to help.

ho
Review №91

Good service and people knw what theyre talking about

Ro
Review №92

Better than oreilys

Ro
Review №93

Fast friendly great service and excellent prices on the parts

Ca
Review №94

Good place to buy autoparts

Je
Review №95

Although the area isnt desirable the customer service is great

Ti
Review №96

Very helpful.

S
Review №97

How is that AutoZone make a better company, when the employees are soooooooooooo slow in to service their customers..👎👎👎👎👎👎

mr
Review №98

Great place for parts. Very knowledgeable.

Ci
Review №99

Theres always long lines here to get help. Half the time they dont have what you want anyway. I was waiting at the register one day and look down at the candy Shelf that had ants crawling all over it.

Te
Review №100

The cashier was very helpful. Went out of his way to help me.

Information
58 Photos
100 Comments
4.1 Rating
  • Address:660 E Baseline St, San Bernardino, CA 92410, United States
  • Site:https://autozone.com/locations/ca/san-bernardino/660-e-baseline-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A2831&y_source=1_MjQ2OTg0MC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 909-884-8433
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:7:30AM–10PM
  • Tuesday:7:30AM–10PM
  • Wednesday:7:30AM–10PM
  • Thursday:7:30AM–10PM
  • Friday:7:30AM–10PM
  • Saturday:7:30AM–10PM
  • Sunday:7AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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