Not impressed.Took my car in for damage assessment of front bumper in September. I was told that because of parts delays it would be mid October.At the end of October I called and left a message for the gentleman who did the assessment, to please call me for an update. No call back. Next week I called again and spoke to this individual, and was told that parts are not in, that he’d call the dealer and call me back. Again, no call back. Three days later my husband calls and this individual now says, “parts are in, now to get you on the schedule it’ll be the first week of December”. What!! We’ve waited this long for parts, and now to be put at the end of the line for repairs. This is an insurance claim repair so we have to use who our insurance advises, but let’s be clear the lack of follow up and customer service makes this further delay even less palatable.

Had some work done to my car to fix some body and paint scratches here. Staff was super nice, accommodating and knowledgeable. Helped me fix up the claim with my insurance and theyll even drop off your rental car for you when you come back to pick up your car! The work itself was so good I cant even tell anything was done. Thanks!! Would highly recommend this place to anyone needing body and paint work done.

Absolutely fantastic service from Andrew and my 2016 Range Rover looks as good as new. The price was reasonable, they didnt try and sell me on anything, just made sure I got what I wanted and they delivered. Thank you!

Upon meeting the folks at Luxury Auto Body, I instantly knew I was in the right place. They were informative and cordial every step of the way. They earned my trust and respect with open and honest communication, frequent calls and email updates, all bundled with an excellent personal experience. They made me feel cared for, and my car looks as new as when I bought it! I’m thankful I chose Luxury Auto Body. I hope I don’t need to return, but I’d be happy to give them by business many times over if I do. Thanks!!!

Andrew was superb and gave me a good price as well as an amazing, on-time service. I came here to let them know of a broken side mirror and a scratch on my car. They ordered the mirror the same day and fixed my car the very next day in a short time. Very professional and trained staff.

I’ve now been to Luxury Auto Body twice!! Mike is amazing and they literally go above and beyond for their customers! My car looks as good as it did the day I drove it off the lot brand new!!! I’m so grateful for them and the great work that they do! I would totally recommend anyone to come here!! Mike kept me updated the entire time and let me know what was going on with each step of having my car repaired! Great work!

This place is Great. Took care of me. Will always refer them. Tom D.

Great people super helpful. Answered all my questions. Will use them again. I see why USAA recommend them!!

Took longer than expected but the work is great

Theyre great! Very professional and the work is excellent. Customer service is first class.

Really great experience here. Andrew worked with me and kept good contact. Updating me on any changes or plans. Timing and expectations were managed well, and the final product is great. They returned my car looking shiny with some extra detailing as well. I will definitely be using their services again, if something comes up. Highly recommend.

They are amazing and worth every star. I got into a bad car accident December 2019 and selected them randomly because they were on the list of approved body shops by my insurance company. Because of this list, I was skeptical that they were going to work for my insurance but I was so wrong. From my first trip they were so customer first oriented and were my advocates - that even made sure my car was assessed even in a really busy holiday season. Im so grateful for their work and appreciative. Highly recommend that you go to them whether its an insurance claim or general service. Theyll treat you with respect and honor you from the moment you come in to the moment you leave. Thanks Luxury!

Very impressed. Mike was very easy to work with and the work came out great! I was rear ended and my bumper needed to be repainted. My car looks great again. Plus I was very pleasantly surprised to see they cleaned my car. I had been meaning to get it detailed. They did better than the place I go to. Thank you so much!

Luxury Auto Body Miramar location is incredible! Its an awesome place to do business. Honest and trustworthy, they deliver their services on time with impeccable attention to detail. If you have a car and it needs collision work done, just ask for Ron Melanson and I can assure you, hell take care of all your collision needs.My Mercedes Benz E350 Coupe got hit while parked in the parking lot. The insurance company wanted me to take my car to one of its affiliated collision shops to have it adjusted. My initial thought was to bring it to a Mercedes Benz approved collision shop. However, they are not an authorized collision center for the insurance company. So I needed to take it to luxury auto body to get a quote before I decided who was going to fix my car.When I first got to the lobby of Luxury Auto Body, my first impression was that this shop is nice, the receptionist was friendly, and I was greeted and acknowledged by one of the staff who was at that moment still dealing with another customer, which is not something you normally experience unless the place has good customer service.I met with the manager Ron Melanson, he was very polite and professional and has full command and knowledge of his craft, and I instantly connected with him. I felt his sincerity and honesty, and I felt comfortable in having my car get taken care of here. He assured me that all Mercedes Benz original parts will be used, and boy was I happy. I didnt want to go to the Mercedes Benz collision center anymore, and Im glad I didnt!I was tremendously pleased with the results!I got my car back in immaculate shape and I got it at the time they said it was going to be done, they even did more than what was paid for by the insurance company.I highly recommend Luxury Auto Body to everyone and anyone who has vehicle collision repair needs. Ron is the person to see -- I can assure you, hell take care of all your collision needs. Theyre the best in the business!

Best Auto body place in townAmazing service

Customer for life! This shop does great work and is very fair. Theyve done everything for me from minor touch ups to collision repair.

I dont normally review much, except for an occasional rant, but I have to make an exception for this place led by Ron Melanson. Last fall I discovered my wifes 2000 MR2 Spyder was starting to rust in an area that had been repaired 15 years ago. I called Wawanesa, my insurance company and they came out and looked at the car. They agreed to re-do the repair, even after 15 years, and they referred me to LAB of Miramar because the original shop was out of business. Ron met with me and we discussed the repair, which was to the right rear quarter. My wife and I love this car and so I decided to go beyond the repair, to have them paint the entire car. A paint complete is tricky on an old car and it it a big investment that was only partially covered by Wawanesa. They had the car for a couple weeks and did a magnificent job. Ron was very careful to communicate all the risks, for example he told me the windshield might break (it did, which I had to pay for). They fixed numerous dings and sourced genuine Toyota parts. His estimate was accurate and reasonable. Loved the result. A few weeks later a truck backed into my wife, crunching the hood. Back to Ron. He helped me negotiate with Geico this time, and with some more genuine Toyota parts and body work, they perfectly matched his original paint job. Good as new again. Today I brought the car back in to have it waxed - something you cant do right away when you get it painted, and is more beautiful than ever. Thank You Luxury Auto Body of Miramar and thanks Ron.

I needed the rear bumper replaced on my 2012 Prius-C because the old bumper had a few dents in it. After speaking with Ron and Andrew who are super honest and genuine guys, they were able to help me out and get my rear bumper replaced and very quickly I might add. They did a super awesome job and I would honestly say that these guys are the best out there and they are super good with their communication. I would HIGHLY RECOMMEND them to anyone who needs auto body work as these guys are very legit and they wont try to get over on you like several other body shops out there. They will even work with your insurance company too if you were involved in an accident. Thanks again for your help Ron! It is much appreciated!

The staff is knowledgeable and helpful and I trust their work. The kept me up to date on work done. Safety concerns were very important I recommend this place.

All the perfect reviews are true! This place is top of the line and Harris and his team are incredibly talented and give the best service you will find anywhere. Ive never seen people rave this much on google, but it is well deserved. Ill never go anywhere else in the bay and neither should you: perfect service on the repair work and they did everything possible to make it an easy and cost effective experience!

It was great experience getting the rework done at this place with some great help sorting out the insurance logistics.

Had a full frame and bed replacement done on my 2017 Tacoma here after I was rear ended. In and out in 8 calendar days. Great work, looks like new! Extremely communicative and patient throughout the whole process.

Ron is awesome and great to work with!! He kept me updated about my vehicle and had it back to me when he said he would! Very pleased with the professional work this place does. I highly recommend them :-)

Mike and the rest of the staff at Luxury Auto body did a fantastic job. My car feels, looks and smells brand new. Thank you!

Luxury Auto Body of Mira Mar is great! Just got my car out of the shop and it looks way better than before. I was stressing out trying to find a shop that would best suit me and do a great job. After much browsing im thankful the reviews led me here. I definitely recommend this shop to anyone looking to repair their vehicle. They detailed everything, and customer service was fantastic. I want to personally thank Ron. He was very professional and for someone like me who doesnt know much about cars, he broke everything down and made it easy for me to understand. He even gave me helpful tips on what to expect from the insurance company and the covered rental which saved me a lot of money. I appreciate your guys service and i hope my review can help many more.

Honest prices, great work, fast turnaround time. Andrew was very helpful I’m the whole process. My car was cleaner when I picked it up than when I dropped it off. I’ll definitely be a repeat customer.... hopefully no time soon though lol.

Luxury Auto Body went above and beyond my expectations. The manager, Ron, really took care of me. My truck was hit while I was on a road trip so it was important that it got fixed quickly. They were able to get me back on the road 2 days faster than the original insurance estimate. When they were finished, my vehicle looked noticeably better than before it was hit. They even did some extra detailing that had nothing to do with the fix which was really nice and unexpected. I would definitely recommend Luxury Auto Body.

These guys are the best. They go out of their way to go the extra mile to make sure you are happy and satisfied. Ive been going to them for 10 years with my issues and the work is excellent. Thanks.

Very impressed by the level of professionalism at luxury auto body of Miramar. I took my truck in to get the whole passenger side painted and I was helped by Gerard who thoroughly explained my options and made sure I understood the level of quality I should expect/need. Gerard’s estimate was very clear and he personally made sure I understood it throughout. After deciding to go with them which was an easy choice, they got the job done two days under schedule and even sent me updates. Overall, the truck looks brand new, they professionally detailed it with a nice wax and clay barred it free of charge. They didn’t nickle and dime me for every extra little scratch they fixed which shows they’re level of customer care and attention. Along with a lifetime warranty, they made a stressful process easy and carefree! Thanks Gerard & Team.

Kearny Mesa Infiniti, where I take my car for regular maintenance, availed me of Luxury Auto Body. After a rear-end accident, Luxury Auto Body repaired my bumper to perfection in a timely manner and with smooth interaction throughout via Mike who is wonderful--knowledgeable and informative. I certainly recommend this company and am so glad to have found them!

Very friendly and honest. They keep you in the loop throughout the entire process of getting your vehicle repaired. The work they performed was perfect. Thank you!

Just had my Honda Pilot fixed here and I have to say that it was the best experience I have ever had a body shop. My vehicle was side swiped on driver side on both side doors. They did such a great job repairing it that even looks better than what is was before the accident. The facility is really clean and the people there are very professional. A good body shop is hard to find, I would definitely recommend these guys if you get into a fender bender and want your car fixed right.

Ron and his staff were awesome and I would definitely would recommend anyone to go there for any repairs for their vehicle.

Ron is amazing. My car looks brand new!

Wifes car was rear ended, and we are glad we took her car into this place. Be sure to ask for Andrew, who provided excellent service.

Beautiful work on my car. Great attention to detail. Want you to be happy with the result when you pick up your car. This business stands behind the repairs made to your vehicle.

They always go above and beyond with thier work and warranty. 🤙🏿

Finding a trustworthy place for your car is always number 1 in my book. Andrew and his team there treated me right as soon as I walked in the door. Got an estimate to get some work thinking I did my homework and knee what was needed. Found out the repair was gonna be less than half of what I expected. They could of done what I asked and charged me full price, and would have still got the same rating, but instead was honest and took care of me! Thanks again for everything!

Helped right away, no waiting. Scratches on body work taken out while doing the quote! Great service.

Very professional and friendly service. Our Honda CRV Touring was fixed as if brand new. The vehicle was rear ended and had considerable rear bumper damage. Ron helped me get the CRV in and out within a reasonable amount of time considering I took it in on Christmas Eve. The best auto body repair experience I have ever had.

This place is grest I saw Mike there and he was really patient; my car is my baby so I was really worried and I would call a lot to check in on the car and he assured me each time while being super patient. I just picked my car up today and it looks perfect. They even washed it for me so thats really above and beyond.

Car looks great when done, schedule changed a little bit but I would wait than pushing, thank you Mike!

You wont be disappointing with either the service or price. Very professional and a great establishment! Thanks so much, ill be back the next time I get in an accident.

They did my Cadi with the pearl white paint and it came out PERFECT so when my truck was damaged I insisted that it goes to Luxury Auto Body for the repairs, they did not disappoint.All members of Luxury are polite, professional and always go above and beyond.

Ron and staff are very welcoming and go above and beyond expectations! Will be referring people to them.

Good coustomer service provided by Ron.

Nice guys

Good work