Never been in the store, boy do I wish I wasnt thousands of miles away, but I have done the email, chat, and the good old fashioned over the phone thing with this place.WOW! Im not sure what to say......Im sitting here at home, thinking to myself, this has got to be some type of family business, that started with an old mans dream, a small dirt floor shack, and has passed generation to generation.Everyone that Ive dealt with has been knowledgeable and polite. Maybe they dont have all the first hand hands on experience with each and every item they stock, but when the answer cant come off the top of their head, they actually take the time to get the answer, and its not just some warehouse guy opinion.Im time zones away, but nearby a product manufacturer, for products Hardware Source sells. I just dont have the words for how much greater my phone conversation was with the Hardware Source employee, than my walk in face to face with the product manufacturer. The people who represent the manufacturer were oblivious by comparison and of course were only willing to offer biased one sided thoughts. The online chat provided a more personal experience than how I felt leaving the manufacturer, which in my opinion is shameful.I dont know what kind of training goes on at Hardware Source, or perhaps I just so happened to come across only owners or bosses, but they made me feel like a valued customer.Ive got honest to goodness hundreds of hours invested in researching the products I recently purchased.I tried to shop local, Ive compared products, shopped prices, you name it.Out of frustration I just so happened to stumble upon their site.They werent even mentioned by the manufacturer, who in all actuality should be promoting the heck out of this place.Id become familiar enough, you know, know enough to be dangerous, and my initial conversations I brought my challenging A Game, and the responses were all spot on with the functionality of products I was asking about.The prices, well lets just say they were less than half what anyone local, who doesnt have any familiarity or inventory is charging.Yes, there are places claiming no tax, no shipping, and a box of donuts with each purchase.......To be honest, the manufacturer directed me to one online site that had a scam of a physical address, and shipped from the manufacturer, never actually seeing any product.Nope, if you want fast shipping, well packaged, fabulous prices, and customer service, theres no place else to look. Each and every encounter I had, left me feeling that there is tremendous pride in the work done here, even the ability to adjust settings for the website for different conditions is beyond impressive.This store has the formula for what it takes to retain a customer base, in a time where most companies are all about numbers. I dont enjoy feeling like a number, so I will do my best to promote this store, because it deserves way more than the few dollars that Ill occasionally spend here.I avoided saying treats you like family because quite frankly, they treated me better than family, I felt like I was truly a friend of the company. And that meant a lot to me, especially being a first time customer.I hope to some day get back to the west coast, and no matter the reason, I pray to remember to stop in and visit.Thank you very much Hardware Source, you are my first choice for cabinetry and fencing from now on!
My wife bought a century-old 7-ft high cabinet with heavy glass cabinet doors at a local antique store. The movers broke off one of the doors at the hinges. I searched nationwide and found the exact sized cabinet door butt hinge (1.5 x 5/8) at HardwareSource. Nobody else had it. HardwareSource called to confirm a color switch. After about 4 d, the hinges arrived, I replaced the ancient broken hinges, and the fit was perfect.
Hardware Source is fantastic. If you have ever tried to find replacement parts for legacy cabinets via big box stores, it is like looking for a needle in a haystack. These guys help you ID the correct part. I ordered soft close hinges for all cabinets, over 100 hinges, and they arrived and are perfect. Easy to install, and a nice upgrade. The support staff is fantastic. I highly recommend.
Very satisfied. I made a wrong purchase on hinges. Item return was easy, then called to obtain advice on selecting the correct hinge type. Shipping was quick. Thumbs up.
They were amazing! I’m not in the San Diego area but found these guys online and Bryan was awesome to work with. I explained what I needed and he talked me through getting him the right information to pick the correct replacement part and sent me links to exactly what I needed. I always have iffy experiences at Home Depot because you basically already need to know exactly what you are looking for, so it was so wonderful to have good help finding what I needed. Thanks to them I’ve got my cabinet fixed and ready to go!
I am refinishing a 1978 bath vanity. I had extra door pulls from a kitchen remodel and wanted to use the same style. However we have hidden hinges in the kitchen and I was not going to do that much work with refinishing the vanity. I hit up Hardware Source online and was able to determine EXACTLY the type and dimensions for the hinges I needed from their site. (I was at other sites first and became frustrated). I found hinges that would (appear from web photos) come very close to matching the hinges I had so I ordered them up. Hardware Source shipped the SAME day. I thought it was a bit pricey however for ordering in Wednesday they were here on a Saturday. (Oh they are in San Diego and I’m Cape Cod - I don’t think we could be much further away). It was USPS flat rate. Very impressed as the price of shipping was spot on. I ship a lot and use a shipping program with discounts and they charged the discounted price. Bravo. They look like a great match and I will get them on ASAP.
Fast Shipping! Very helpful phone support in answering questions.
My 34 year old Scandinavian entertainment center had a broken hinge on the left door. I couldnt find the right hinge anywhere, plus I really didnt know what type hinge was right for my needs. I dealt with Dominick at HardwareSource who asked all the right questions about my old hinges. I sent him photos of the old hinges and the cabinet in which theyd be installed.I ordered 2 of the hinges he recommended, which were very reasonably priced. Not being very skilled at such things, it took me a while to install them properly, but I did it! The photos I included in this review show how well the hinges worked! The hinges arrived very quickly. Dominick made the job as easy as possible for me.I highly recommend HardwareSource and their excellent rep, Dominick.John GuerriereLedyard, CT
HardwareSource did an excellent job. I needed to replace some hinges on my cabinets but needed the exact hinges without having to screw in different holes. The rep told me all I needed was the part that connected to the door and I could use my current connector to cabinet. That allowed me to connect to the cabinet without having to drill new screw holes as the new connectors were different. Also, by just buying the hinge that connected to the door saved me over $1.50 per unit. A substantial savings on 50 units. Also I received the order within 3 days. Thanks!
Great and prompt service. I had been searching for cabinet hinge replacements and found a mixed up and badly labeled selection at the big box stores. Hardware source has an extensive selection and reasonable prices. I was able to find exactly what I needed and their website had helpful information. Shipping was prompt. The hinges fit perfectly.
Easy to search for and compare with the original hinges. Order arrived quickly. Items were packaged well to prevent any damage during shipping. Will order from them in the future and would recommend them based on my first experience. Great job!
We moved to a home that was 18 years old and had cabinets some failing hinges. I searched and found the hinges at Hardware Source. I shopped on line and called to make sure I was making the correct decisions. The gentleman was most helpful and the hinges and newly added soft-closing systems both work wonderfully. Much cheaper than new cabinets or modifying hinge systems. Fast shipping and knowledgeable staff. Thanks!!
Helpful and Fast. We have an old desk we bought 20+ years ago with a drop down keyboard drawer. The hinges finally gave out. It too some time, but we found our hinges at Harware Source. It was easy to navigate the website and we were shocked how fast they arrived at the house. the product was as advertised and we were able to install the replacement hinges with little fuss. Definitely going to keep this name in our contact list.
I am replacing our kitchen cabinet doors with shaker and needed smaller than 3 non mortise hinges for two small doors above the refrigerator. These guys were the only company that had what I was looking for. Fit perfect with nice tight pins. The price was extremely reasonable and the hinges arrived in 4 days. Great company.
I am very impressed by the customer service ethic and knowledgeable staff! Cathy helped me locate the exact hinge I need, even though I made some mistakes in trying to describe what Im replacing on cabinets in my 1907 Victorian. And she monitored my on-hold time and clicked back in to process my order so I wouldnt have to wait too long. Very fast/reasonably priced shipping as well. So excited to find my new HardwareSource!
I have searched high and low for the European hinge I needed to repair my custom corner cabinet. I googled the brand name and your site popped up. Immediately I had the option to chat with someone online. Dominic was a great help. I shared photos of my broken hinge and he sent me links to the pieces that he said I needed. I wasnt convinced I had the right thing, but ordered them anyway. Placed the order late on a Thursday evening and I received it early Monday morning. Shipped half way across the US in that time. The replacement pieces were perfect and my cabinet is working smoothly again. Thank you so much! I will be ordering a couple of more hinges to have on hand just in case I have another malfunction.
Love my new cabinet knobs! Customer service was awesome. Had my own personal Hardware Specialist contact me regarding my order. He was very courteous and professional. Prices were very reasonable. Would highly recommend ordering from them.
Hardware Source had exactly what I needed. The website is easy to navigate and offers suggestions to help with you purchase - it also let me know that the hinge combination I needed was correctly matched. Plus they offered fast, affordable shipping to the US Virgin Islands - something other online companies I searched did not. And they hustle - they didnt muck about for several days to get my order processed! Would highly recommend & will bookmark their site if and when I need to reorder.
I was so excited to think I had found the parts for my old casement window. However, when they arrived the left crank and the right crank were not the same design/shape! I was so disappointed as this is my kitchen window. It isnt a window I can cover with a curtain or blinds so this is a big deal to me! It is right above my kitchen sink. The parts arrived in a timely manner and seem to be of good quality. The pricing was also very good! Just totally disappointed to get to different designed crank outs......
Ive been ordering the weld on 2 piece hinges with grease fittings from her for years. There was a short period where it was a problem with them keeping stock but it was resolved. Customer service has been well and shipping has always been fast. Good company for our needs. Thanks Hardware Source!
Nowadays a read reviews to make sure a company is Legit before ordering. Hardware source offered great reviews. When I ordered, my articles were immediately shipped, but ended up lost in mail vs shipping tracker. I informed Hardware source, who immediately sent out a replacement in short order. Their parts are first, beautiful class with great fit and finish. Nice to have a company like this which should be supported. They have my return business for sure. Thank you!
Website was clear, allowing me (not a cabinet-maker) to identify the correct replacement hinge for a discontinued Blum hinge. I ordered the bundle just to make sure I had the right mounting plates, even though I still had the old mounting plates. HS called me up to let me know the mounting plates were back-ordered, so I asked him to ship the hinges anyway. They arrived quickly and were the correct hinges. I am very happy with my purchase. The only comment Id offer is that it was not easy to find information about the mounting plate height (definition and significance) and how to measure it. Perhaps an opportunity for improvement. Otherwise, Ill come back to HS for future cabinet hardware needs.
Old-fashioned service. Under-promise and over-deliver. We had some old cabinets the we refinished and the hinges were in terrible shape. I thought it was a great time to upgrade the hinges to hidden, and Dominick asked all the right questions and patiently answered my questions. Ultimately, we decided to stay with the old-style hinges and the purchase was easy. The website is easy and the pricing good. Terrific experience.
Outstanding!! My chat agent determined exactly which hinges we needed quickly. We ordered them & although they were expected to be delayed, they arrived in less than a week & fit perfectly! Best service Ive experienced in ages!! Thank you.
Ordered hinges to replace broken, older, discontinued ones. These looked like they would work and the instructions on the site told me how to measure for the receiver. It worked perfectly. I needed one to replace the broken hinge, and fortunately ordered 4. Turns out I needed to replace both hinges on one door. The other two Ill keep in case another door has a problem. Fit was ideal. Even matched up with the old screw holes.
I was searching through your website for a corner cabinet hinge to replace the one that was broken, trying to match what I thought would work, when your chat room popped up. I dont usually use this because I havent really found ones at other sites helpful, but decided to try. Started with Derrick and ended with Jimmy and I have to say I am soooooo impressed with your service. I had to stop a few times to clarify several things, such as measurements, door frame (your diagram was very helpful) and such, but someone remained with me the whole time. They recommended a hinge that they were confident would fit, It arrived in several days and It fit perfect!!!! I thank you cause I am the one who looks for and orders on the computer and my husband says a BIG thank you because he is the handyman (most of the time) and the cabinet is actually closing better then how the builder installed it. Thank you again for your terrific service and help.
I was pleasantly surprised to receive not one but two hinges. I had ordered one and saw the description as one but I was so happy to receive two for what I thought was only one. They made me a very satisfied customer. I will advertise around to let others know how well you treat especially new customers. Keep up the good work!
Great purchasing experience! Ordered on Sat, 9/5 and received on Tues, 9/8 going from CA to WI. Parts were well packaged and exactly what we ordered. I am very pleased and definitely wont hesitate to order again when we need more parts. A++++
The hinges are an exact copy to the ones that have been in place for 60 plus years. As I updated the summer house I wanted to keep them the same as a memory to my grandparents. Your company has been wonderful to work with and thank you for your concern when my package got misdelivered. You have been a very positive experience.
I needed to replace hinges on bathroom vanity cabinet. Hardware Source offered hints on identifying the old hinge and I was able to find the parts I needed on the site. The parts were delivered promptly and fit exactly as expected.
I was seeking new hinges for original cabinets in a house build int 1963. They had a good selection and lots of helpful information on the site to assure that I was ordering the right product. It arrived a day early and it is exactly what I needed. Saved me lots of driving all over North Texas to find what I needed!!
Ordering was easy with the help of a company representative. my order was delivered in a expedited manner just as expected, all the parts were carefully packaged. great seller
Real colored glass knobs, vintage looking and cleanly finished. Shipped fast, arrived mummified in shrink wrap...very safe, but some work to unwrap them!!! absolutely arrived as described, no surprises!
Great, friendly service from the HardwareSource. Quick turnaround, they also sent an email notifying me of the delivery. I will definitely order from this company again.The hinges are just want I needed. They are sturdy and made well. I am very pleased with this purchase.
Needed some replacement handles for my casement windows. Web site was spot on helping me get the product I needed, order them and delivered in a very short time. Good communication and realistic pricing. Many thanks folks for your help.
Love you guys. One of the only sites that I can find my hinges that I need for my house that was built in 99. Thank you I will keep ordering until I cant.
Consultant helped me find the right hinge for my project. While there was a system issue in placing the order, I was able to place the order the next day and the produce was delivered on time as promised. Very happy with the services.
I just happen to come upon The Hardware Source when I was looking for a particular shelf support bracket. The Hardware Source had exactly what I needed! At first I ordered an incorrect one that was too big and they were so kind in letting me return it when it was a little over the due return date. I love this store and will use it from now on for all my needs. I am so glad I found it on the web.
Hardware Source handled my transaction flawlessly! I couldnt have been more happy with the whole process. It was very easy to order online and I got exactly what I needed. Their description and pictures made it easy for me to pick the correct part and color. Pricing was very competitive and fair. My order was processed quickly and delivered on time. It was a pleasure to do business with Hardware Source. I will definitely order through them again, next time I need replacement hinges or hinges for new woodworking projects.
I needed to replace a hinge that had broken after 23 years of service. I assumed there would be a different model after all that time so I called for advice. Wait time to talk with an advisor was short. The advisor was both helpful and knowledgeable. He suggested a number of options and started on the phone with me until I was satisfied.The hinges arrived today and they worked perfectly.
Great price, great customer service when I had to change my order at the last minute. Delivery time was reasonable, and the parts were exactly as described. Good job!
Stainless lift-off hinges are hard to find anywhere. Faster than expected. It would have helped to know what screw size to use (I bought 6 but suspect 4 might have been better). Do you offer screws?
Awesome customer service!! Jimmy was so helpful in figuring out the exact hinge I needed...very knowledgeable and very responsive!! Had the correct hinge delivered within the week!
Very pleased with the product and speed in getting it to me. Never like paying a lot for shipping small items so when I went on line to see if there was a coupon or deal i could get. Message said free shipping and a % off, and I wouldn’t need a code number, and transferred me directly to your site. However in going through the process I was never given that discount. Disappointed.
I found the exact gate latch I was looking for at a very nice price. It arrived sooner than expected which was a big plus. The latch was a breeze to install and once again we have an easy to open, smooth operating gate. Thank you.
Great service, I called and was directed to the exact product I needed and it is indeed what I was searching for: cabinet hinge for 30 year old cabinets, looks great! arrived quickly, will re-order for other cabinets immediately!
Excellent prompt service. Jimmy helped me find a replacement hinge for a broken one that was installed over 30 years ago. I could not find a replacement anywhere including big box stores, hardware stores or online. Very satisfied and have gone ahead and ordered another as a spare.
Good website with clear pictures and specs to help with my purchase. Fair price, and the product was shipped promptly with basic shipping. Will definitely use HardwareSource for other such purchases.
Couldnt be happier. I received the online help I needed to replace 30 year old hinges and the shipment arrived within a couple of days. Thanks HardwareSource!
Replacing a hard to find hinge was made easy by HardwareSource. I provided the measurement data and images that they requested and they determined the hinge replacement that I needed I had tried on my own twice and had failed. Their hinge worked great! Great service and great price makes for an easy 5-star transaction. Thank you!!
The hinges we ordered were a perfect match. Today I replaced the 2 sets that needed it, the cabinet door works like new now.
Wow! What an awesome job guys! I needed my hinges sent quickly and I found these guys through GOOGLE Search and they delivered FAST! Plus the hinges are strong and beautiful! Thank you so much!
Only place that had the hinges for my bathroom medicine cabinet!! Painted the cabinet and wanted to put some new brush nickel hinges. Was the exact fit I had with the original ones.
Very impressed with the whole HardwareSource experience. Quickly found the item I needed on the excellent web site. A comprehensive list of compatible old part numbers was provided in the description of the part. Immediate verification of old part number replacement. Called and actually spoke to a person about availability and shipping. Proceeded to order 20 items and selected the shipping. Done in less than 10 minutes. Instant email verification of order. Ordered late Friday afternoon and received the package across country at 3 p.m. Monday. Amazing. Great business model and exceptional customer support. HardwareSource will be my first choice from now on. Best regards, Ted. Churchville NY.
I needed to replace hinges on kitchen cabinets and was having trouble finding the right one. I used the hinge finder service. Jimmy got back to me by email very quickly and made the process of getting the right hinge easy. I ordered the parts and they arrived even quicker than expected. They fit perfectly.
I was very satisfied with the assistance I received from Harware Source and using the chat system. My chat partner was Jimmie, he went out of his way to help me understand what hinges I needed for a medicine cabinet where I wanted to mount a three mirror system to it. I was able to order the hinges I needed and received them within the two days priority mail as I requested. I would happily rate this experience five star.
Very fast shipping and delivery just with USPS. Price was OK but not a bargain.I bought an unusual spring door hinge that did not have the typical hex key adjuster. But it did not come with adjustment instructions. Neither could I find instructions on the web. I managed to get it installed and adjusted anyway.
I have tried other companies with no luck. HardwareSource has exceeded my expectations. The product is great and the shipping time was exceptional. I will definitely use them again.
Easy website to navigate and place order! Delivery time seemed almost as fast.
Extremely fast delivery. Havent installed the new hinges yet, but so far they look good!
They had exactly what I needed. I wasnt sure if Id be able to find these mounting plates anywhere. The price was right and delivery was fast. Given the small size of the items, the packaging was much more than expected. Im definitely using this business again.
Arrived promptly and installed it myself the next day. Great outdoor gate handles and locks.
I am very pleased with my order from Hardware Source. The hinges arrived promptly and upon inspection are of excellent quality. I would absolutely recommend them and not hesitate to make future orders. Thanks for the great service.
The proper hinge was sent for our cabinet. The screw holes on the door side fit the old screw hole pattern. The color is as represented on the website. The ordering and delivery exceeded expectation. The only problem I found was in the number of hinges in the order. I expected them to come as a pair, which they did. However, my view of the website didnt seem to distinguish between a single hinge or a pair. The order just said 1. So, to make sure, I didnt want to only order one hinge so I ordered 2. Not to worry. I was pleasantly surprised to receive two pairs of hinges. Now I have a spare set for another door hinge problem! Im only telling you this so you can check your website to see if there was a correction needed or if I just missed it. Thanks again. HardwareSource is a new go to website for hardware for me.
Thank you, received product today. I know the product came from China but it took since last Jul, 2019 or August when I ordered it...so...kinda long time. But I am happy I finally received the hinges! Thanks again
They read my mind because I wasnt certain of how to describe what I needed.Truly they know the products, have the products and get it to you fast!!!Thus 5 out of 5 for me!!
Great customer service! Went in there looking for blum cabinet hinges and they had plenty. Very clean and organized.
Thank you - The exact hinges (2) to need. HardwareSource the recommended vendor.
Good price, delivered quickly. It was far easier to order from Hardware source than to hunt for these parts in local stores.
This is the only online store I could find that had the hinges I needed for a fix of our original 1962 kitchen cabinets. AND the customer service was AWESOME - via both email and phone, the staff was so helpful and responded immediately to all of my questions. I HIGHLY RECOMMEND!!
It was just a small simple order for 2 hinge bundles. One was incomplete, and no instructions (mounting diagrams) were provided. Not good.UPDATE: Company went out of their way to make things right! I merely wanted to inform them that they had a minor slipup and should be more careful next time. I would definitely use them again!
Your prompt service was the fastest service that Ive ever encountered online. Im very pleased with the whole ordering process. Thank you.
Great customer service via email which helped me identify which cabinet hinge I needed and was promptly shipped out.
Second time ordering from HardwareSource. I (once again) received the correct parts (cabinet hinges), the correct number of parts ordered and they all arrived in a very timely manner with an email notification of their delivery. What more can you ask?... Nice to have a business such as this that delivers the expertise & service we customers should expect. Outstanding; HardwareSource has earned my loyalty!
These guys were great to work with. We had been looking for replacement hinges for 6 weeks. Ordered 3 different times from other web sites. I sent them a picture and description of our hinges and they sent us the exact replacement that worked perfect. Happy wife Happy life
Fast, friendly, knowledgeable, with good technical website support. I had to order a different replacement hinge about 5-years ago and the process was smooth then; the addition of the technical web sight and e-ordering now has made the process even better.
Was able to find what I needed easily and my items shipped out very quickly (same day for me). Really impressed with how quick I got my order!
The replacement cabinet hinges were exactly as described and fit my door/frame cutouts perfectly. The Priority Mail envelope arrived as promised and in good shape. Im quite satisfied!
The cabinet door hinges were exactly what I needed. Thanks for fast delivery too.
Excellent service. Shipped right away. Received ahead of schedule. Extremely happy with quality of hardware.
I ordered some special size hinges for my cabinets, the order process was very simple I would recommend this store for specialty hardware items. Even though this COVID has everything on hold every where, my order was in stock and shipped to me fast. Very satisfied.
These hinges are an exact replacement for my 35 year old kitchen cabinet hinges and they work beautifully. Shipping was fast. I will check with HardwareSource again the next time I need anything like this.
Easy to order. And I received my product in less than a week. Also, the order was accurate. Just what I needed. I’ve been looking all over the Maryland for these hinges. Thanks
Outstanding support. I am not a carpenter or builder and the support I was provided enabled me to repair the cabinets. I would highly recommend the staff at HardwareSource.Thank youJohn
Replacement Hinges were exact matches for the hinges in my cabinet which was manufactured 27 years ago. Delivery was quick and accurate. Perfect score, everything as described.
I love it when I can give a stellar review...& this one is fully deserved. High quality hardware is not always enough but combined with super efficient service and...AND, packaging that a mule team could drag behind them & there would not be a hint of even an eyelash blemish takes this store to a stratosphere level. I was impressed with the packaging as much as the product...a true work of art!
Thank you for the prompt service. Was able to get the parts we needed.
This will be the 2nd order from Hardware Source and Im extremely happy with the service, shipping, and the products. You all are awesome! Get ready for a third order here shortly.
VERY pleased with my purchase. They were great in making sure I was ordering the correct hinge. Flush doors, recessed. Hinges worked perfectly! Very happy !
My original order contained items that are being phased out by the manufacturer. Jimmy in Customer Service promptly notified me with my options and worked with me to make a choice that met my needs. He was very patient and helpful. Received my order today!
Easy interface on the website—super quick (and cheap USPS) shipping. Very much appreciated.
I got what I want and their response was very quick and care to help. I would love to use their service anything that is related to hardware for my future projects.
First time ordered from this place. i am happy to find what we need, which is the casement arm and crank. But what surprised me is that they dont come with screws? I have never have to buy screws if anything, they always provided. Also, shipping charge is expensive, most place is free.
The product itself was as advertised and good. I paid for one-day delivery and Hardware Source did present it for one-day delivery. It was not delivered on time by UPS. When you go back to UPS, a buyer is unable to get a refund since paid by Hardware Source. So, the delivery system does not work for us buyers who pay 3 times normal shipping costs for a late delivery.
Excellent Customer Service. I was looking for a specific, very hard to find hinge and HardwareSource was right there for me. I would recommend them very highly.
Located rare part with HardwareSource, ordered and it was delivered at Warp 9 speed. Awesome service with a good quality product. TUVM!
Hinges were exactly as ordered. Fit great. Arrived quickly.
This was great. The hardware arrived punctually and complete. I would recommend this company!
These are excellent Hinges. It would be a good thing if instructions were provided with the hinges and Restriction clips. However, I was able to download and print the instructions for the Restriction Clips, which were easy to install from the diagram that I printed.