Geek Squad customer service is the worst, most notably the manager. Wouldnt release a device to an employee after making the appointment in their name. Wouldnt work with me and claimed they were protecting our data on a laptop that they wiped clean. Take your service needs elsewhere. These guys do the bare minimum.

Went the Best Buy to purchase a new 📱 phone and found the experience great. The staff were very helpful and the whole transaction went very smooth. Highly recommend Best Buy over current carrier whom went to first and after more than an hour left in frustration without a phone.

Pretty easy to find what youre looking for. Easy to buy and get out of there

Sean from Shipping/warehouse and John/sales associate both are incredibly helpful individuals. Its obvious that they are there for the customers. These guys spent a good bit helping me find a printer. Really, a simple thing but they both worked together to locate the only unit on the floor. Guys, thank you for such honest assistance! Both of you should be managers. Sean may actually be one. Dude was stealth! John is super polite... Great guys! Great Experience!

I went to a best buy out of my way to get an open box laptop. Got home found out it wasn’t the right laptop (like someone swapped out the slightly worse model). I went to the best buy nearest me to return it and they checked it out and verified the specs were worse than what I’d prepurchased online. They then told me I need to take it back to the same store I bought it at to return it.I find this terrible customer service. I’m also pretty sure it’s false. I can’t find anywhere on the sites return policies that you have to return open box items to other stores. I also called customer service and they verified I can return to any store. I could understand more if I just wanted to return but they literally packaged the wrong laptop I bet they didn’t check the the return.Don’t think I’ll be using Best Buy for anything from now on.

Great staff on the Geek Squad side. Very knowledgeable & helpful and my computer maintenance was completed quickly. Thanks guys!

New tv.. decent price.. Amazon takes 3 days even with my prime to get a TV these days.. Easier to go and get it from Bestbuy.. 55 LG

This location isnt any different than any other, however the staff here was superbly helpful. They were amazingly helpful and friendly oh, you can count on me shopping here again for my electronic needs.

I was looking for a gaming PC. There were 2 guys on the Computer section that helped and Im 100% happy. All questions answered.

There is a nasty old lady working there who has no place being near other humans. Rosaura the cashier should be kept in the back cleaning toilets. This miserable old lady was yelling at a child in the store. Problem was it wasnt her child. I think everyone needs to know what a pile of dog shi@ this lady is. Couldnt find a store manager present at the store to point out the problem. Best buy needs to get a better grip on its employees.

When ever their is a issue, look for Zachary young guy with purple hair looking like trunks when in store pick up fails and the whole world is in danger you can count on Zachary the Legendary Super Sayan to literally go Ultra Instinct and defeat the evil best buy system that wants to destroy All in store pick up and throw the world in the dark ages of physically making All purchases in person and removing the one luxury in life worth living, buying online and picking up in store. Thank you Zac for defeating the Evil best buy system and allowing us to go home with our Galaxy book pro 360 that we bought online and returned the next day because samsung makes really flimsy laptops, galaxy book pro 360 is way too slim, it feels cheap, and you click the mouse pad from under the laptop not to mention how the screen is so flimsy and flexible it doesnt feel sturdy enough for the price they are asking, Im pretty sure if you accidentally sat on the galaxy book pro 360 it will surely be broken and good luck getting a replacement and you know best buy only has a 14 day return policy hmmm... didnt seem that great after I got it but never fear HP Spectre x360 is here! And boy dose she look pretty. Beautiful diamond cut edges, 2 thunderbolt 4 ports with 16gb of ram and a Intel i7 stacking it up with a Wapping 2tb nvme m.2 built with sterdiness the screen feels strong like the borders were made out of steel, this laptop feels like it can weather a good 10 years of use, so in the end. Zachary get 5 star for going super Sayan Ultra Instinct for my in store pick up, 2 star for Samsung Galaxy book pro 360, 1 star for best buys in store pick up and 5 stars for the HP Spectre x360!

They have everything! There is a little bit of a wait. Im sure that is due to the covid policy and hiring situations. Overall the staff is friendly and knowledgeable.

Big store. Prompt service at the geek squad getting my laptop back

Phone section was more helpful than the store in Oceanside but would like to see it even better!

My experience there was okay they didnt have a great variety I was looking for a phone charger. But I also went on a Monday so over the weekend it could have been hit hard you never know Ive always had a good experience at Best buy very professional

Curbside pick up is sometimes a little slow, but overall the store and customer service from employees is great

Tons of show room space for browsing all the cool electronics. All the vendors you can think of. Much larger than the Encinitas location, and maybe that lends to its one issue. Its nice to shop solo; however; the staff could try and do better about asking if their guests need help finding anything or had questions about a product.

I bought a computer but decided the next day to return it. The whole transaction was easy and fast without a single problem. They are usually my 1st go to store for electronics.

Great Service. Not too busy. Organized.

Our visit was good, needed a Tv connected to internet, associate wrote it on paper all set up process worth visit

I like this best buy, people here are friendly and helpful. They are always have amazing deals, just have to keep an eye a out and be quick about it.

I did not care for the sales associate. She did not seem to care about my needs. She tried to upsell me on a cell phone that I did not want. She stated all the phones I was interested in were out of stock.

Always great service. I was greeted when I walked in the door, assisted right away and checkout was excellent. They even price matched my item! Thank you Best Buy San Marcos!

Thanks for helping me choose my phone Galaxy S20 ultra 5 G, along with its Case!!👍

Best Best Buy in the WORLD! Matt Barbone was the coolest dude ever. Matt Schoen was even cooler. Stevo was awesome with Dell. Matt Adesso would tell you everything you need to know about Dave Matthew. Kyle Fiekert would sell you a phone like now Tomorrow. This review is 10 years old that I didnt post earlier. Yolanda was awesome, Buddy was just Buddy! Thank you for everything guys!!!

The fact that best buy still exists while frys went out of business is purely due to human stupidity, best buy staff does not know anything and are entirely unable to solve problems or even delivery a package to the proper address. If you are able to go anywhere else to buy your product, do so

Phone number goes to a worthless national runaround number where you will be hung up on by the system, on hold forever, talk to absolutely clueless people with no information whatsoever. I have an appointment in the store and have critical questions about the appointment. The answer I got was Im sorry but there isnt anything we can do. I was hung up on 3 times before even getting this useless answer. It took 90 minutes to get nowhere. Will never shop best buy as long as this is the policy.

Helpful staff and well maintained. Fast service on a wide variety of electronics. I had a return that was needed and they helped me get the assistance I needed.

Was having one of those days internet down, repairman appt, computer settings changed, and I was about to throw up my hands when I decided to drive to Best Buy in San Marcos. I was blessed with a VERY, KIND, and HELPFUL associate who quickly helped me resolve my power cord issue. A giant THANK YOU!

New computer and a Geek squad appointment and all set. Truely believe Geek squad is the best

Blue shirts are very helpful. They have everything under the sun

Worst customer service Ive ever experienced. I worked in the in retail for 5+ years I would have never. The worker look uninterested in helping you. Even worse is the business model. Like I paid for a 2 year warranty and altogether the price for a phone I got was like 550 and instead of taking care of me they just sent me a gift card because the phone we wanted was back ordered no call nothing. I will never buy another phone or anything in that case especially at this location in particular. I paid 100 dollar service fee to get a gift card. Like they could have just gave me the gift card in the first place and not charged me the 100 dollar fee. Ridiculous

Had exactly what I needed.Very convenient with curbside pickup.Pretty nice prices aswell.Why would you go somewhere else?Pros:Nice employeesVery convenientGood pricesGood stockNice and organized storeCons:

Its one of the nicer Best Buys Ive been to. They have ample parking and the employees are helpful. They dont have a ton of inventory but theyll order you anything. It feels more like a show room than a retail establishment.

Went to buy a new dryer. Turns out they are more of a show room than a warehouse. Have to wait for a delivery. On a positive note they will deliver and install and take away old dryer for a reasonable fee.

Horrible service,Poor acconidationsFrom the staff.Its seems that itsEasier for them toSay we dont have that than toActually attemptTo assist you.

They didnt have what I wanted, but offered a suggestion where I might be able to get it!

We always have great service

I had not such a good experience but I went back... Im so glad I did!Brenden helped so much! He made it seem easy!Thank you for walking me through the laptop issue and solving the problem; I understood now :)

This location is easy to see from the 78 freeway. Plenty of parking, nicely tucked in the rear of the shopping center. This is one of my more favorite BestBuys in San Diego. The staff alone, makes this experience pleasant. The gentlemen at the Phone center. Helped us with a very technical question. We needed to feel the size of the new Galaxy Fold. And he made it possible. Thanks Best Buy for hiring qualified and friendly staff.

I totally loved the place I was buying my 1st Computer and they made what is normally what I would say a horrible experience into a fun time, Plus I learned a lot, and I got a great computer for a fabulous price I couldnt Have askedfor more, I will go there again when I have more tech Needs ! Shout out do the guys at Best Buy, Thanks for everything !!

Big place with lots of inventory. Lots of bored and unhelpful staff. Very difficult to get help. Left without anyone asking if they could help. Was there 20 minutes.

The Geeks solved my problem and were very knowledgeable and friendly.

Daniel in appliances was very helpful and knowledgeable during our visit today. He sold us two refrigerators and a 55 tv.. Thanks for an awesome experience.

A young man named Christopher took care of all that was need. He explained exactly what to do with hooking up new computer. Great really great service. Good job hiring the best customer service!!

Today at 4:30pm in san maros someone in the shopping place didn’t car about the customer her name is cristinaShe is rude

If its in stock great place- seems like a lot of inventory is wiped out. Good customer service.

I havent been to Best Buy in a while, and its far better than I remembered. The store is well organized, well staffed with knowledgable and friendly employees, and (importantly for me) tons of products are out on display to look at and try our before buying. I was shopping for a car radio, and their selection and display setup were quite impressive.

Store refused to honor apples airpod pro replacement program. Though listed on both apples and best buys site as a service provided there, they declined. They did kindly off to mail by buds out for $75. Its really a shame, best buy is making some meaninful steps to be more competitive in their market, but customer service is still lacking. They wanted to charge me $75 for a free service. I really want to support the local store, but its just so hard to with practices like this.

So helpful today! I needed a replacement laptop for one that died suddenly. The gentleman who helped me really knew his stuff, listened well and didnt try to sell me more than I needed. Social distancing, sanitizing, etc. made me feel quite safe.

The employees were really nice and did their best to help us.

Monique DiazFound us a great deal on a new TV for our 33rd wedding Anniversary...and I dont have to do anything....Best buy will deliver and install...Woo HooThx again...

All the staff was helpful and friendly. Loved that they were counting/limiting how many came into the store. Sorry for them with reducing business, but I felt safer as a customer. I will remember that post-covid and support them at every opportunity. Having said all that, the store wasnt crowded and my shopping experience was easy.

Ryan and company were very helpful, I would recommend this best buy to anyone for there electronics.

Shout out to Geeks Eric and Brendan over at the Squad. These two were super helpful and knowledgeable! The swap was quoted at being finished within ~2 days but these guys got it done in 1 day! Typing from my laptop in which they did an SSD swap and so far it is running like new! Thanks guys! Have a Merry Christmas!

The checkout line is a bit confusing, but the staff is friendly and helpful

Excellent assistance from Ricky in the phone department! He was very knowledgeable and helpful, appreciate his excellent service!

No help from any staff, low stock on everything. They have all the devices out for people to touch and play with but no sanitizer anywhere. No customers inside at all, wont be surprised if this location goes out.

Everything you need in one spot for all your entertainment needs and appliances.

They sold me a two dollar anti-static wrist strap for eight dollars. An absolute rip-off. I will never darken their doorway again.

Samsung guy helpful with my new Samsung Galaxy even though I purchased elsewhere. Will go again.

Always friendly and informed. The extended warranty always pays its dividends!

Jordan is amazing and is so knowledgeable with gaming computers.

Love it. I always find what I am looking for!

Excellent service, knowledgeable tech.

Great customer service. Friendly staff.

Staff are always helpful and I always find the things I need.

Good place to quickly pickup some tech.

Great experience, I forgot the name of the guy that attended me (Im sorry) but the staff in general are really nice

Terrible people in laptop area. Not helpful at all and rude! Treat you like you dont know what you want!

Pick up order done without any problems. Great work!

Knowledgeable, helpful, and courteous service at this location.

Nice and helpful employees. Great selection of everything home entertainment related.

Ive had great experiences with Best Buy up until recently and so I am no longer able to recommend this store.In one case my credit card is due to expire end of this month but I had not yet received the new one. The people who run this company decided it was prudent to remove the ability to enter a credit card expiration date of the same month the order is placed. i.e. my card expires end of September but I was unable to put in an expiration date of 9/2021.I reached out to the online chat and they were totally useless.And most recently, I placed an order for curbside pickup - yes, using a (different) credit card. When you check-in with curbside pickup, they give you a 4 digit number to present to the BestBuy employee for authorization purposes. I did that but she insisted on seeing my drivers license. This is a defacto requirement to present ID in order to use the MasterCard, which is a violation of the Master Card rules for credit card acceptance. the rule is in place for privacy reasons. They are perfectly within their rights to ask to see the card, but not identification.For these reasons, I give them one star until they get their act together. No wonder Amazon is giving them a serious run right now. same day delivery too.

Best buy over the years has really done a great job at having friendly and helpful staff and making sure there shelves are stocked. I would definitely recommend going to this best buy for any of your tech needs.

Its always hard to find someone to help

They had more on the shelves than I expected.

In the past the customer service was so bad only desperation could drive me through their doors. This visit however was outstanding! From the greeter to the checkout I was treated courteously and helped by a very knowledgeable man who offered me a less expensive solution when they did not have the solution I came in for. Thanks to the entire team for providing me with a great experience!

Nice and convenient location, close to restaurants and freeway access.

Highly recommend. Extremely efficient, fast and quality repairs. And with their membership it was free.Everyone in the store is friendly and helpful.

Got my new fit bit strap here.

Employees were great with helping and assisting me.

Great place for a browsing stroll....Outside of that, I mean. Its best buy. 🤷🏻‍♂️..I will say that a lot of business have had employees with weak attitudes, but this best buy doesnt.. still the same professional but kind attitude towards everyone that I see despite the current economic downfall. 👍🏻..Prices are decent, selection on some things is kind of weak.. but overall pleased with this BB.

I tried to purchase an ACER Nitro 5 laptop computer for my son on sale. Best Buy guarantees in writing to price match their competitors including major online vendors like Amazon. However, Best Buys store rep absolutely REFUSED to honor Amazons $729.00 price claiming that they do not match 3rd party sellers on Amazon. I explained in this case that ACER is the manufacturer, distributor, and seller of the computer my son wanted on Amazon and its the exact same model number Best Buy is selling. Logically, Best Buy purchases their computers from ACER too; so they are simply honoring the ACER sales price. Shockingly, Best Buy still refused to price match so my son could get his computer the same day. The difference was only $20.99. Is Best Buy suggesting that ACER wholesales computers to Best Buy for more than they supply them to Amazon for? Even if this is the case, Best Buy guarantees in writing to price match Amazon online and ACER online. They have no defense and I am extremely disappointed in Best Buy violating their written store policy and corporate written online policy. Why offer a price match if you intend to renege on it?

The best buy in san Marcos sux I was in there looking for something for my tv and no one bothered to ask if I needed help a couple of guys walked right past me with out asking if I needed help. I will never go there again

Outstanding customer service today, went in to talk with Geek Squad and Faruq..please forgive me if I got the name incorrect, but the gentleman in Geek Squad was very courteous and helpful in resolving my matter. Thank you!

I bought Bluetooth divese ! The young men Latino kid guide me to install on my phone, step by are very pacient, helpful and professional. Thank you.

Went to pick up a new mouse, and it was quick to receive. Few people too which was nice.

They had about 50 newly installed tesla chargers but zero bike racks

No complaints. As good as Best Buy can be.

Bad service, staff standing not helping customers

I looked at washers-dryers for 10 to 15 minutes and no one offered or spoke to me. You were not busy! I was Ready to buy a front loader and dryer to match with pedistals(didnt see any), my washer is on its way out. Going to Home Depot or Lowes to purchase who gives me the best deal and actually offers to wait on me 🙂. Thanks foe asking

I love best buy and I really like this store cuz I like the people who work here. They are polite and treat you well!!!!! 5 stars to this store for sure

No one perfect, that why I give 4 star only. But love to shop at Best Buy than Frys Electronic because they are more organized n easy to find products than Frys.

Everything looked clean and organized. Staff all have their masks on.there was someone watching and counting as people came into the store, and counting people leaving the store also. There were distancing markers on the floor at the pick up area. Best Buy has a curbside pickup, too.

Customer Service Dept. A+

This best buy is pretty much like most best buys out there. Clean store and friendly staff

Went to pick up my deep freezer that I ordered online and was out within less than 10 minutes

Pofessional, helpful and friendly. I made a GeekSquad appointment for warranty repair of a Nintendo Switch having intermittent charging issue. Found out the warranty was several months expired. The tech helped anyway and cleaned out the connectors.

They never answer the phone. Might as well save money and go to target.