Good price for the facility.Had a light in my storage unit.The roller door was heavy and a pain to open.Security was good.Hours we’re good.Staff were fine.Did my move in out 100% over phone.They did revise my rent shortly after moving in. I was actually surprised if held steady after that.Thanks.Would use again.

Convince and helpful staff. Unit was clean, as in there was clearly no rodents snooping around. Gentleman on site was very helpful and friendly.

My girlfriend and I rented a unit from Cube Smart after looking at good reviews online and having a great experience with corporate customer service helping me secure a rental. The unit I rented is at the Rancheros Dr location which is an annex from their main location in San Marcos. You cannot check in on site and have to go down the road to the main location. That is not a huge inconvenience, however, the annex was clearly purchased as overflow storage and the units are not the same quality as those at the main location. I rented a 10x15 unit after doing significant due diligence prior to ensure all my belongings would fit. Upon arrival with my movers, it was clear that the unit was too small. We measured the unit and it actually comes in at 9.5x13 feet, which is 26.5 square feet or 18% smaller than advertised. This is more square footage than an entire 5x5 unit! When I reached out to management about these concerns, the manager stated that sizes are approximate per the lease and that the best they could do is allow me to move to a larger unit at whatever promotional rate was available at the time. At time of writing, there are no 10x20 units available, and who knows how “approximate” the 10x20 size would turn out to be. I am very disappointed that all of my belongings will not fit in the unit due to the misrepresentation of the size of the unit and that I will now need to hire movers again to move to a larger unit, which will not be with this company.

The storage unit door was just replaced before getting the unit. Really nice unit and very open for access hours

Rats found in storage unit there are little to no insulation to keep bugs and rodents out of your stuff. So if you plan to store anything you actually care about please consider that aspect. Also if you try to check out, make sure you do that during their bisuness hours. I was one minute late had to call the help line and was on hold for 30 minutes and when I finally got a temp code to let me out of their. The guy who was on site walked out of the door I banged on and threatened to evict me for putting my code in a minute late to check out. He was just mad because someone ruined his paid nap time. I highly dont recommend this location unless you HAVE to use it.

Fast efficient service, friendly people quick storage assignment

I rented a place on a Friday when to pick up somehow to employees help me move my stuff in when I got there as after hours the gate was my code did not work to let me in I called the emergency number nobody contacted me back until Monday I called them again they said they had my gate code fixed in the should be working then on Monday I asked for my three days of last time they said the best they could do please give me $25 off my rent I accepted that as I moved and I noticed the place was very unclean and nobody been around and clean it but somebody did live there after hours cuz he approached me one evening when I was ready to leave just before 10 with his pickup truck blocked me in until after 10 and told me next time it be $100 fine and after that Ill be terminated seems to me like that its not the right thing to say to customers especially that you never met him before it never had a problem with somebody before considering they charge as much to almost to rent a house as they need to store your stuff and its not like theyre the only ones in town unhappy renter

Service is great, everybody is very helpful.. Prices though are a little high..

Awesome! She handled quickly and was pleasant to work with.

Staff is helpful and friendly. Easy to talk to and they dont give you a huge sales pitch. They tell you the facts and leave it at they. They have good specials on line and you can reserve a unit on their website. Great gate hours, restrooms, lights in units and secure properties.

Easy to make a reservation, easy to pay, prompt service, instant move in, best price I could find!

The leasing process is efficient as well as the call center. Everyone I encountered was very friendly.The main office in escondido is very clean and well maintained, unfortunately the San Marcos property is exactly opposite !The property is filthy and neglected! The unit I rented wasn’t even swept out, spider webs everywhere, dust and dirt inside leaving it up to me to clean it out to take possession.The property in general has no attendant on site and it appears that way ! The entire property needs to be pressure washed !CubeSmart gets a 3 star, I’m not impressed !

I have not had any problems as I did with Extra Space Storage in which they would constantly raise my rent whereas CubeSmart just did it once up to now. I hope it stays that way!

This is one of the nicer storage facilities Ive rented the staff in Escondido were very friendly and Elise was fast at getting me set up with rental agreement plus cube smart storage let me use their truck to move awesome thank you very much

CubeSmart Self Storage responded positively to a request for a refund of a monthly charge 15 minutes after I sent them the email request.

Love that location already; b/c its close to our new home! However, after meeting with Elise, we really indeed felt this is the right place for us to have a storage place! Elise is patient, in detail, and professional when she helped us to know the policy and choices. We want to give your place an A+ because of your location and great service from Rachel!!

Over all the experience was adequate for my needs but not the best experience.The unit had:Overall dry and clean (not perfect but ok)A damaged latch/lock - fixed very quicklyA broken light bulb - never fixed even though it was acknowledged during move in.This plus the unwillingness to prorate the cost after emptying the unit led to 3 stars.Prorating the cost when vacating early is not a large request, it should have been done without asking but instead I was told this is not something CubeSmart does.Overall: good but left unhappy

As I was looking for a storage place I came across CubeSmart. Staff was very helpful. They met me at the facility and made my storage experience a good one. Thank youTim

Rat and mice feces found throughout bin as well as drywall water damage.

Absolutely love this place so helpful so friendly lost track of time was 7 minutes after 10 gate close and I got locked in staff was prompt came by help me gave me a free reminder to not let it happen again I thought it would have costed me how awesome is that recommend to anyone

Good pricing, easy access and decent gate hours

Friendly, helpful and willing to go the extra mile to make storing your belongings an easy experience! Thank you cube smart you will always be my choice!

My sons space was broken into, totally ransacked and items stolen. This is what I get for paying 142 dollars a month? Wheres the security?

If you like a place that raises your rates every 8 months..this is your place. Been renting here since 2012 ... I guess it’s time to look for another spot for long term storage.

This is great place with even better location right off the 78 freeway. Elise is always so polite and professional. I was in desperate need of storage when I moved in and she was just the nicest person to have help in that situation..

Clean and dry at a good price.

I just arrived from the East coast and reviewed several sites on line. My Initial call set us up in a matter of minutes. Great service!

Christian Griffin is the GM for good reason. 100% on customer service. Thank you for your assistance!

Very pleasant, helpful staff made for a quick, efficient check-in.

Nice staff, they were able to help me with my needs. Good Experience all around.

Very friendly fast and easy and inexpensive

Good storage place, high prices

Great workers..very helpful

Elise and the staff are always very helpful

Great storage place .