I feel very comfortable that the work performed on my vehicle was done properly and with certified MB parts. Lisa was very attentive to my needs and notified me about the procedure before any work was performed. She also informed me of repairs that will be needed in the future to keep me safe and the car running great. Thank you.Joel T

Everyone I interacted with was extremely professional and polite. The transaction was honest and smooth. Peter specifically did what he could in his power to best help me and make sure I was well taken care of and satisfied with the car. I greatly appreciate the team that I dealt with while at the dealership.

I just bought my C300 from Peter a few months back and had to come in to get warranty work done. Peter was a phenomenal person to deal with and I HIGHLY recommend him. Very knowledgeable and friendly. On the service side, I also HIGHLY recommend Drew and his team. He has taken great care of me and my vehicle. By far the best dealership experience I have ever dealt with. I wish I can give more than 5 stars!

My experience at Mercedes Benz of Sarasota is so positive that I think some people would wish their Mercedes would need a repair. My first maintenance was done in a record time 2 hours earlier than expected by me. I think about Formula 1 mechanics changing tires when I try to describe my experience there. Wow! No wonder I bought my wifes Mercedes E300 and my Porsche 911 Carrera at this dealership. I strongly recommend this dealership to everybody. Congratulations to the management and staff. Outstanding job!

I want to start this out by saying that TAYLOR was WONDERFUL. She was as helpful as she could possibly be, was in constant contact with updates on my vehicle, and was a complete professional.Everything else, however...It took two weeks to service my car for a job that would have taken my regular service garage a couple of days. I know this because I took it to them first, where they diagnosed the problem. The only reason I even brought it to Mercedes is because the issues were still covered under my extended warranty vs paying $800 for my regular garage to take care of it. Then Mercedes didnt have any of their own cars to loan me, so they set me up with a free rental car from Enterprise. The cost of the daily damage waiver for the length of time I had to use the Enterprise vehicle amounted to nearly $800 anyway. And Mercedes feels no responsibility to reimburse this, because the damage waiver is optional. You would think a dealership that prides itself on luxury for its clients would ensure EVERYTHING was covered.Additionally, they undervalued my car for their in house appraisal. I took it to two other appraisers and received a value of several thousand more.And then, after all of that, I finally got my car back and something is wrong with the gear shifts. So Im going to have to bring it back and likely wait another two weeks for service, so then I can write another one star review.

I have dealt with 6 different Mercedes-Benz dealers in Georgia, New York and Florida in last 20 years. Mercedes-Benz of Sarasota is the best! Peter Bolduc has been so friendly and so professional helping us to select/build the right car, and to show us all the new features. It is a great experience working with Peter and Mercedes-Benz Sarasota!

I received excellent service from. Mercedes Benz of Sarasota. Christopher was amazing from the minute I got there till I picked my car up. Very professional, answered all my questions. Everything was well organized. Dropped my car off they had a beautiful loaner car waiting for me. It was a wonderful experience!Thank you Christopher and everyone at Mercedes Benz of Sarasota for making my first time at this Mercedes dealership so enjoyable.

Always enjoy excellent customer service at this location. It is very easy to schedule service when I need to. Of course nothing is cheap here, but they are always very up front about costs, and do a great job of communicating what the issues are with the car, and what each one will cost. They are not pushy about getting the work done, either. Overall a great experience!

Kurt Raguth did an amazing job at helping me get what I wanted.I highly recommend him. He is great not only as a sales consultant but as an individual. He went out of his way to make sure everything worked and was very personable and easy to talk to and left that day with a new car!

What an awesome and flawless experience. I was out of town and had our friend drop off and pick up our car for a factory recall. Everything was done EXACTLY as presented, on time, and without issues. Our friend was treated like a king throughout the entire process as he was the car owner! I highly recommend having your Mercedes serviced at Mercedes Benz of Sarasota!

I received excellent service. Warranty issues were resolved without any pushback. A loaner car was provided while my sprinter van was being serviced. The staff is friendly and accommodating.This is a good place to do business.

Ive called several times and have been getting the run around trying to get the money for my extended warranty refunded. I sold my vehicle before the extended warranty kicked in so I was told I was due a refund. Im not sure why there is a problem or delay with this matter. Keep this in mind if you decide to purchase extended warranties. They will tell you they are refundable but you will spend a long time getting your refund. My car was sold in August and the note was paid off in early September and now we are in October and crickets....issue resolved, thanks!

The service was great. 2019 S Class B service. The problem is that when I got my car back my settings on the dash are changed some disappeared.. Before I got into my car I asked are my settings where I had them,answer yes.Well I start to leave the dealership and here we go again. First my digital speed is somewhere but not where I want it. Next no radio or media, Back to the dealership, oh all you have to do is and they try to bring up my media, well its shut off. Anyway after a few minutes they got everything back. Bottom line when the car is returned to me I want it back like gave it to them. This not the first time. I dont want to be driving up 75 trying to bring things back to where they were.Other then that things where good.

I ask a very simple question,3 days ago before my oil change appointment.to this young lady in the front desk cross to the coffee machine.How much a oil change for my 450 gl.The answer is 69$.with no explanation.Here we go, on the day of my appointment,after work done, was 194,88$It is why you can trust a car dealership.I hope someone from the dealership will call me or text me.

Outstanding service and friendly Staff! Clean environment, comfortable waiting area! Thorough attention to detail with every part of the car and like new when I picked it up the next day!

The best car dealership I have ever been in and purchased from.George was FANTACTC to work with and displayed professionalism and true honesty. Made the experience of purchasing a car very delightful and fulfilling.

Go to a different Mercedes dealership. If I could give negative stars, I would. I knew this dealership had a reputation, but WOW. I ordered a vehicle and it was submitted incorrectly. Car shows up, its WRONG. So I have to submit ANOTHER order. Now the semi conductor shortage. Over ELEVEN MONTHS go by. Car supposedly finishes, then gets blocked from shipment and nobody knows why. Nobody wants to find out why. Customer service is awful. You are made to feel like Mercedes does you a favor by allowing you to buy one of their vehicles. Car finally arrives and I get the classic LOW BALL trade in offers. I ask for better offers and am then told that they will release MY VEHICLE to general sale because OTHER SALESMEN HAVE DEPOSITS DOWN ON MY CAR!!! I am livid. We have been longtime customers here, its always been awful service, will not be coming back. Will drive to different dealers going forward.

I had not been to this dealer before. Chris Robinson went out of his way to help me with a tire issue. Chris advised me, got my car taken care of in rapid time. Chris made me feel extremely comfortable, EXCELLENT CUSTOMER SERVICE.

I bought a clean and nice car from here. The guy who helped me is really nice to us. He did what we would like to do with car. I gave 3 stars because of timing. After we decided to buy car we waited their finance section with our baby almost 2 hour to complete our buying process

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

I was very disappointed in my overall experience. I had to get some recalls completed on my car. I scheduled in advance and then found out the day before that one of the parts needed was not ordered in and I decided to reschedule. After I get my car there, late in the day they said oh one of the recall parts was not ordered and they would have to keep my car till the next week. I was also told my tires were splitting where I would not be able to see them and it was unsafe to drive my car. They said I needed 4 new tires that would only cost $1800. I declined and had them checked elsewhere and was told I had an easy 5000 miles before needing tires no splitting. I did ask to have the convertible check to see if an adjustment was needed and they said they would have to take it all apart and it would be 10 hour job. But still charged me $115 to look at it and tell me it would take more time. I picked up my car and was told it had been in the car wash but there were spots all over the car and she said yeah we have a bad drive through car wash. I then noticed 2 spots on my cream leather seat and door on the passenger side. I showed her, Judy, I went to touch them and they were wet ink marks that smeared. She did find a rag and some kind of spray and wiped them off luckily. I asked what kind of spray so I would know and she I Dont know. Odd with it in her hand. I get in my car to drive away and the seat is so far back and down like someone was riding like low rider and even my steering wheel was so low. I wasnt happy but didnt think too much until I turned my radio on and it was blaring loud rap music from a channel that I didnt know existed. I did call the customer service manager and left a message to let them know and no one has returned my call. This is definitely not a corporate Mercedes Benz dealership!!!

This was exceptional service. I drove an extra 50 miles just to witness the service. Which was recommended by a friend. I was extremely happy with their punctuation, courtesy of Randi and associates.My experience was not an ordinary experience. but an aesthetic experience. Thanks to Mercedes Sarasota

Scheduled service experience was excellent. Randi Doyle handled every aspect of the service perfectly and kept me informed during the process. A++ for the entire MB Sarasota service team.

Recently completed my Mercedes GLE 350 service and as usual had a very good experience with my service supervisor, Brett, who was able to answer my questions and facilitate the necessary service. I am pleased with his communication as to the progress of the service and when it is completed and ready for pick up.In my experience, all the staff are friendly and helpful, whether I am waiting in the spacious waiting room for a shorter service to be completed or using a loaner vehicle for a bigger service.

Very positive experience purchasing a pre-owned Mercedes here. Sales reps treat you great and follow up with you after purchase to make sure any questions that may come up are answered promptly.

Our advisor Shawn Barnett communicated efficiently and thoroughly. Our Benz needed B service plus a few other things. Work was completed within 24hrs Only drawback was once we drove the car out of the dealership, the tire light came on. Tire air pressure wasn’t checked or filled to recommend levels. Overall was a pleasant experience.

Fast and knowledgeable service rep. Really want to give kudos to Mr. FREY who shuttledme to and from dealership. He was so professional and made sure to check on me even though he was double booked all day. All around great experience!

My experience started out very bad but had a good ending. I bought tires from Mercedes on line and was provided a 2:00 appointment for installation. When I arrived the Service Department had no record of this appointmentTo say the least I was very unhappy. Lisa stepped up to the plate and took control. She called parts to she if she could find the tires. She did and was able to squeeze me in for installation the next day. She also obtained a loaner car for me. Excellent customer service

This is the second time I used Mercedes of Sarasota Brett is always kind and helpful and informative. Because I have a conversion van they were unable to fix the belt issue I was having. They did make every effort to, though. And when they couldn’t, they didn’t charge me for the time but referred me to an RV place that could help me.

Parker was very patient in helping my son buy his first car. He even personally followed up after the purchase, arranged for some minor issues to be fixed and made the whole process stress free. We will definitely think of Parker for our next car buying experience.

I highly recommend Mercedes-Benz of Sarasota and Service Manager, Brett Ferrucci. Brett is extremely organized, patient and knowledgeable about Mercedes cars. Ive been Bretts client for the past 4 years and hes never let me down. All the best- Anthony

Desent selection, prices high for pre-owned vehicles, staff friendly, clean place.

Brought my car in for final prepaid maintenance series and display saying Collision Assist disabled. Randi, my advisor, had a loaner vehicle lined up for me as always so I could work. They could not complete the car that day so I kept the loaner and came back the next day. Everything was done and the display issue was just a software update, so no expense for me!!! Thanks Randi!

Incredibly professional, friendly and competent. I showed up by accident one day ahead of my appointment at a busy time for them, and without blinking an eye they worked me into the schedule and then got me a ride home. Just amazing.

The service with Steven Appolloni is outstanding. My wife and I have had our cars serviced at Mercedes for the past 10 years, and Steven has always been genuine and caring with our service. I was recently there to get a diagnosis on an older Mercedes and I felt very comfortable with the provided service. Thank you Steven!

Charged me twice for a service I already paid for. You would think they would let you know that you had an expiration date on a SERVICE you already pre paid for. Maybe its in the fine print but come on. $500 down the drain.

Tucker was a professional in every aspect of the transaction. He was not pushy, but helpful and took the time to explain and answer all my questions. I ordered a new GLE 350 and love it. Thanks Tucker!

I dealt with Randy in the service department. She was absolutely amazing! Her attention to detail, keeping me informed and her assistance with a rental while my car was being assessed was top notch!

Randi Doyle is the best Mercedes representative you can get. She is always attentive to our needs. The service department is very detailed and fixes all problems the right way.

Judy and everyone were great. But I have a suggestion. My 2009 CLK is in great shape overall and I love it but it needs new hydraulic lifters (2) for the convertible top. MB only offers new replacements which means that it would cost me $8K to fix my car with a book value of about $10K...The forced me to go to a secondary market repair shop and get rebuilt lifters for for about $2500..Sarasota MB should offer that option for older cars.

EXCELLENCE at its finest when you give Coach a call. Hes not your typical run of the mill sales guy, I know, Ive been in sales for 40 years.He worked hard and fast to make my deal happen. I couldnt be happier with the way he treated me and the car I purchased.Do your self a favor, if youre going to buy a car, give these guys a call. If Coach isnt available Im sure the others will treat you right.Brian R.

So far, excellent! Foot mats were diligently cleaned, car washing, carpet cleaned! The exterior sparkled! The brake warning issue was taken care and we picked up the car same day. We know Judy is busy as a bee, and we count on her. She deals with a lot of different personalities day in and day out which is not easy, and we are pleased with how she has always been there for her clients! Judy Benfari

Took my car in to get serviced here after moving to FL. The staff is friendly, quick, professional and the quality experience you expect from Mercedes-Benz.

Had a flat and also needed service and my service technician Randi got me in right away Mercedes of Sarasota. She took care of all aspects of my appointment and made me feel like I was her only customer. Great experience and first time at this dealership. I don’t know anything about the sales side of their business but they’re a 10 on the service side..

I took my car in for scheduled maintenance on 9 June. Judy, the service advisor was prepared with the paperwork for the maintenance. I left the car and went home. A short while later Judy called to tell me about the battery needing to be replaced and explain why the drivers seat would not fully position itself upright. I gave permission for the additional work and in the early afternoon I was called to notify me that the work was completed and the car was ready to be picked up. A short time later I arrived back at the dealership and picked up the car with little time involved. The work was done in a timely manner and I was highly satisfied with the workmanship.

There was an ongoing warranty issue with our tire speed sensors on our Sprinter Van chassis. Once we were notified by Mercedes that there was a fix for it, Sarasota Mercedes got us in for a service appointment right away and the situation resolved within two hours. Thanks Shawn!

Alan Rybak was my salesperson and he was awesome. He was not only knowledgeable but also patient with my questions and concerns. Information was provided with ease. The entire process from viewing to delivery was a pleasure. Alan delivered my Jag XK with a big red bow...perfect!

My experience at Sarasota Mercedes-Benz was excellent. Judy in the Service Department is really focused on superior customer service and made sure everything was taken care of in a timely manner.

For what I pay for MB Service the results should be perfect it’s not, why would I have to reset the display or take a the fob apart & readjust the batteries it’s because no one checked to see if the work was done properly, that’s the last MB service that I will pay for, my next auto will be electric and not from MB

Brought my 2011 E Class in as it had a strange vibration and I wanted it checked out. Brett did an amazing job locating the sources of the vibration and solving each issue. The car rides like its brand new! Great Job!

This dealership rocks! I purchased a slightly used Chevy Silverado from them and was treated with the kind of respect and professionalism I havent seen in awhile. Allen was amazing during the entire process and even drove me to the bank since I was unfamiliar with the area, He made sure the ts were crossed and the is dotted. The dealership was impressive ... top drawer and my purchase was reasonably priced. Thank you M-B of Sarasota!

I am very disappointed with the service I received yesterday from Steven. Steven is rude, condescending, and not a pleasant person to work with. I have overlooked his attitude many times but yesterday was the worst. Steven should not be allowed to work directly with the public. He shows no respect to his customer. I would like to work with another service representative in the future. I no longer want to deal with Steven.

Brett was great to work with. We arrived for our service visit. Brett was prepared and got us out the door with our loaner GLC 300 which was great for a test drive. Our vehicle was repaired promptly and checking out was as easy as checking in. Great service and job well done.

My service advisor, Lisa was very professional and pleasant to work with during my first maintenance at the Sarasota location. The vehicle is running well so far but it’s only been less than one week since my service. Their waiting area is very clean and spacious. I’ll be back next year.

I had a TERRIBLE experience at Sarasota FL MB. I have owned MBs for 15 years and currently own an E350 and a C300.Recently after moving to FL, I noticed that the A/C on the E350 was exhausting hot air on the passenger side (which MBs do when the coolant needs recharging). I made an appointment, my first, at Sarasota MB for the service to be performed on 9/15/21. Recharging the A/C cost about $700 (obscene in and of itself).When I picked up the car and started driving home, I noticed that the passenger side vents were in the same off position and still directed outboard / to the right just as I had left them. When I turned the vents on and inwards, they were still still exhausting hot air.When I returned the car, the technician claimed that he had tested the passenger side and then turned the vents back to right and off because he wanted to return car just as he had received it. Come on man! Who would believe that? Then why weren’t they working? He didn’t QA his work and wasted time checking windshield wipers and making others suggestions not relevant to the issue.The problem was corrected. It was explained as a “calibration” that hadn’t place . (Then how did it work when the technician tested it ?).I have never had anything other than spectacular experiences at other MB dealership until Sarasota MB. I would caution anyone reading this to beware purchasing or servicing their vehicle at Sarasota FL MB.

We loved working with Tony. He was very patient and helped us with several different vehicles looking for the best deal for us. He was knowledgeable, professional and courteous. It was a real pleasure working with Tony and his team. Even the finance department was a pleasure to work with. We also went though an in-depth training of the vehicle with John who was amazing! We felt at ease and comfortable every step of the way. Kudos to the team we appreciated the amazing experience:)

Took my E300 for Service B and there was no issue at all with my car. After the service was done and the car handed over to me, when I turn on airconditioned while I drove away from the dealership, I heard really bad noise coming from the air blower. Took the car back to the dealership and they look at the issue and told me that motor need to be replaced and my car is still under warranty, it will take more than 2 weeks to get a new motor.How come the car was not fully checked before handed to me? Is this a normal process to just change the oil and do some other maintenance and charge $600? This is ridiculous and someone from the management team should look into their service department to make sure the technicians are fully trained to check everything before handover the cars to the customers.Shahid

Excellent Service from Service advisor Randi.. Explained everything that needed to be done and the cost and then left it up to me to maked decision

As always my experience at the Mercedes dealership was very good. My late husband have been coming there since 2007.I love my new car and will bring it in for service every year. George was great and I can not say enough good things about Judy Schweitzer. who has taken care on the service of our cars for years.Thanks will be back for future care.Jean Kelly

3 stars for fixing my car the third time. THIRD TIME. Why did it take so long? The third time I had to get towed I was on a left lane, on the highway going 8o miles/hour… with two other people in the car! Does it really take 3 people to dye for Mercedes to fix it? Engine mechanical problems have to be solved on the first try! Dear Mercedes you have insurance problems! This is a brand new car I have. I’m sorry. My next car will be CADILLAK. No more Mercedes known as a most towed car!

A totally pleasant experience from our first contact with MB of Sarasota that continues today. Our salesperson was top notch, and only by shopping around at other high end dealerships could we appreciate his expertise - knowledge of the product, the ability to explain things, a willingness to work with us, and great follow up. Beyond that, Alan was professional and very personable as well. If my friends are looking for a high end car theres no doubt that Ill encourage them to talk with him as part of the sometimes difficult process of buying that next vehicle - hell make it easier.Well see what the future holds, but based on what weve experienced so far, five stars is strongly deserved.

Recently had to have my Mercedes towed to Mercedes Benz of Sarasota. Staff was friendly and helpful. I was provided with a loaner while me vehicle was repaired. My vehicle was delivered to me, out of state, once the repairs were completed. Very happy with the service I received.

Great service! Always very helpful, professional and sweet.Beautiful facility, very clean and organized.I live quite far away from them, however they have no problem with catering to my needs... with a big smile on their face.Thank you so much for going out of your way especially for me. Thank you guys!

Very efficient and on time. Explained everything very well and no surprises when i got my vehicle back. Great job cleaning vehicle also.

Last Week my wife and I went to the Mercedes dealer in Sarasota we are happy with everything specially the customer service we’re experiencing. The sale representative “Tony” gives us a service that I have never experience before even though I am a Senior.Good jobTony and thank you

I have bought many new and used cars in the last 10 years an not one experience was as good as this one. Mercedes benz of Sarasota is very professional but also very inviting. The staff and sales people are very nice and very knowledgeable it was my first MB purchase and most definitely will not be my last.

Service Department is well organized, advisors helpful and suggest cost alternatives. Time estimates were accurate and no high pressure sales pitches!

Great customer service. Brought my MB Sprinter motor home in for an oil change. While I originally was going to drop it off, I asked if I could wait. Judy, said that I could but it might be a while because the shop was backed up. I went to the waiting lounge and sat down for what I thought would be at least two to three hours. To my surprise, Judy called me back to her desk with in one hour. The motor home was done and waiting for me. I live about an hour south of the shop, but because of the quality and efficiency of the employees as well as the knowledge that what ever is completed on the chassis section of the motor home, will be done by certified and experienced mechanical technicians. I choose to have my mechanical work completed on the chassis here.

The buying experience created by Ken Johnson was outstanding. Ken is like a family member guiding you through the car shopping experience. We felt welcome and appreciated the entire time we were at Mercedes Benz of Sarasota.

Mercedes-Benz of Sarasota is the best. They provide knowledgeable and professional sales and financial people, but, most importantly they have Randy Doyle! In a world where customer service seems to be a thing of the past, Randy set a new bar of excellence!

It was amazing the service. I’m very happy with that. Tonny was very polite, explained me everything. He is in to such with me to check if I need something else. I love the service!!!!

2 for 2 on selling junk cars.I purchased two, not one, but two pre-owned S-Classes from MB of Sarasota over the past 5 years. Both times, without fail, the car wouldnt start after only 2 months of ownership. The first time it happened the dealership worked with me and gave me a new battery, that of course died after a few days because the issue was the alternator - which they wouldnt fix. I just recently spend 50k on an S-Class that came with an Autonation Certified Warranty, which is 90 days or 4k miles, and less than 90 days, and much less than 4k miles, the car has been at the dealerships shop twice. First the parking brake failed and second, the car now will not start.This is literally the worst dealership Ive dealt with. Every single time I go in with any issue (we have 2 G-Classes as well as the S-Class) their solution to an issue is to buy a new one versus fixing the actual problem.Im only one single person, but the fact that virtually the same issue has happened across multiple cars suggests that its likely a commonly occurring problem with the dealership itself.

MB of Sarasota was a lot quicker for my B maintenance than I expected. Price was reasonable also.

I arrived for my 2:00PM appointment early; as I was already in the area at 1:05PM. I asked my service person Shawn if I could possibly get in earlier. He said he would see what he could do. In stead of saying to e Im afraid I cant bump you up sooner, it will still have to be at 2:00 he just took the car. About 40 min later I went to check and I still see my car sitting there. they ultimately took it around 2:00; however if Shawn had been honest with me and said I dont think I can get you in sooner, I would have done some errands and come back at the designated time. Instead I ended up sitting there for almost 2 hours. Im not a very happy camper.

Everything went great. My salesperson, Tony Francel did a fantastic job selling me my new car and answering all questions that I had.

Service visit was for a recall notice. Time was selected for my convenience and a fully gassed up loaner waiting for me. Recall issue was corrected along with a minor warranty issue. I was called and an optional adjustment was offered. Service was completed early afternoon and all the paperwork was ready to go . No fuss, no muss. Another very well-managed service by Assistant Service Manager, Judy Schweitzer.

Peter Bolduc is my sales and contact person. He is excellent!

We needed a new tire and Brett our service advisor was awesome! He took care of it and handled everything smoothly. Our wait was minimal, the dealership was very clean and very sanitary. There were masks there if you needed them, And every pen that you used was individually wrapped in plastic for sanitation. People were very helpful and attentive. I would not hesitate to take my car back to this dealership.

Efficient, friendly and knowledgable staff, welcoming to dog. Lisa is a 5 star customer service rep.

If you have an extended maintenance contract be aware that the automated scheduling program does not take the end date of that contract into account. My service was automatically scheduled for 2 weeks following its expiration, and I was charged for the expensive service. I protested to the service manager, and the charge was said to be removed. However, it was not. Getting it done required a long wait. POOR CUSTOMER RELATIONS!

The sales agent george was so friendly and candid in his advise, it put my mind to lot of east about my car buying decision

Checking in with Lisa was a pleasure. She was welcoming and friendly, but extraordinarily efficient and knowledgeable. The associate at the loaner desk was also very friendly and knowledgeable. The problems reported seem to be taken care off. Leaving my car on date of drop off and returning the loaner on date of pick up was not pleasant because of the two valets I had to deal with. The small matter of grease on the car seat was quickly and personally handled by the sales manager. If I could deal with the service department without having to endure interaction with the valets, I would give it another star.

Excellent service. I wast even scheduled that day but they were able to squeeze me in.

Each and every time I have to get service on my Mercedes Jim Foulkrod exceeds that Truly Exceptional service goal. I am 100 percent confident hat when I drive off the lot from a repair, that my car will perform at its best. These days, great service is hard to find Priceless .Thank you very much Jim !

Great experience took my car in for both airbag recalls and not only did they get me right in the gave me a rental car to drive, and got the work done the same day. When i got my car back it was washed and detailed. I couldnt have asked for a more positive experience my service advisor Mr. Ferrucci was awesome...

After an unexpected tire blow-out which was unsettling, my experience here was wonderful. Lisa is exceptional, the experience was professional, friendly, efficient, and relaxing. My bad day was turned around. George, on the sales team, was also great. I decided to check out the new Mercedes models while I was there. He was personable, professional, informative and no pressure. I was concerned going to this dealership, though its my only option in the area. An experience Id had in early 2020 wasnt positive. Thanks Mercedes of Sarasota!

Pick up and delivery a wonderful service. Never feel like I am being sold unnecessary work..very trustful, thorough, professional and accommodating.

It was a disappointing visit. I expected a higher level of service from Mercedes. The staff acted like I was a burden just being there. I arrived a few minutes before my appointment and stood in front of all the service representatives and was ignored. I started asking around before I was referred to the right person, as it was not who was emailed as my representative. After waiting for him to get off the phone, he was nice enough. I was passed off to the “loaner” guy who again acted as if he was doing me a big favor by helping me.When returning to pick up my car the experience was repeated. My representative was gone for the day. All the others ignored me. A pleasant service technician wandered by and could see I was being ignored and asked to help me. He proceeded to ask around for me. Ultimately getting the attention of one of the service reps who told me I needed to see the “partner” of my service rep who had left. As if I would know who that was. I was ultimately pointed to the correct person. He knew nothing about my car and the service that had been recommended. They didn’t have the parts anyway, so I retrieved my car. I was told the valet would get it. 15 minutes later I finally got my car. Apparently they hung the keys in the wrong spot.Very expensive, poor service.

Our service rep Giovanni was prompt, courteous, and very effective in assisting us with out repairs. A read speed sensor for our 2017 Winnebago View (2016 chassis) was covered under warranty. That was happy news. Our B service, coupled with transmission, service was very expensive, however, Giovanni helped a bit by finding coupons for us. I never imagined MB might have a coupon. All was done in a timely manner and the people we dealt with were friendly and professional. Well done MB Sarasota.

I was nicely reminded to make the appointment, the check in process was efficient, obtaining the loaner went fine. It was clear what needed to be completed on the car and one additional issue was found that needed to be addressed. I did have to call to get an update on completion, but the call was returned promptly so that was not a big deal. Nicely done!!

This dealership has the unfortunate distinction of having the most useless car appointment Ive ever experienced. I spoke with Scott to make an appointment the day before coming in. When we got to our appointment, our sales associate, Karrina, didnt know we were on her calendar. Therefore, she had nothing prepared for us when we walked in. I had told Scott on the phone the two models I was interested in, so I anticipated being given information about those two models.Our SA went to her manager to get the car keys of a model we didnt want, again because she had nothing prepared. She said that no vehicle is available for negotiation and that everything will be MSRP-priced. When we went outside, she didnt present us with much information about the car. Only that the car had a third-row seat, and it was fully loaded, but she didnt itemize or list any of the features. As a consumer, I dont know what that means, fully loaded changes depending on the manufacturer. A high-quality associate will give you a vehicle tour and explain the features, which our SA did not do.I would have liked to learn more about the models I was interested in, but overall our SA did a substandard job. Our visit time lasted ~5 mins, and the last thing she was was to play around online to build a vehicle and come back to her...so she can get a commission. She didnt ask us about our needs, lifestyle, or what features we were interested in. Our SA didnt exhibit what I expect out of a luxury car salesperson. She wasnt prepared for the appointment; her unrefined speaking manner and her lack of engagement toward us made the experience less than stellar. I felt it wasnt polite that she asked us our maximum dollar amount. Ive never experienced that. You wont know initially if someone will pay with cash or finance. Everything is negotiable if a dealership works out a good package.Coming from the San Francisco/Silicon Valley area, luxury dealership appointments present brochures, car information, and a sales pitch in hopes you spend more. From this appointment, I walked away with no knowledge about the car models I wanted. I didnt learn anything.

Do u ever feel like u are being hustled and theres not much u can do ? well thats how i felt ion my recent and last visit to the dealership. No more . im done with this place...

Frankly, I cannot think of any better place than Mercedes of Sarasota to have my vehicle serviced. The attention by staff and quality of care would be very hard to beat. I have always been very impressed, allowing me to leave with a vehicle that feels and drives like new! I highly recommend Mercedes of Sarasota.

We took 3 of our Mercedes to the Mercedes-Benz of Sarasota dealership for maintenance and repairs, and Lisa took incredible care of our cars. Our 2016 SL was in mint condition and required minor repairs with parts that were located overseas, so she and her manager (Jim) went out of their way to ensure that my car was well cared for throughout the process. I highly recommend this dealership!

Fantastic customer service. Brett always goes out of his way to improve our experience.

Fantastic dealership with very competent people. Stephen and Debra were especially helpful in making my used car buying a great experience.

Here is where I have a major issue. I arrived at the time for my appointment and pulled into the service lane. I was the only car in the lane and the only person sitting in their car. I sit there with the motor running for 11 minutes while 9 people behind the glass carried on with their business. Also there were two porters who walked by my car without saying a thing.I turned off my car and stood up by the car on the service drive. The same activities continued for another for another 6 minutes before one of the porters asked me if I had been helped.The people behind the glass would look up and then continue with what they were doing.

I would like to thank Tracy who answer my phone call with a large smile and breath of fresh air. She treated me kindly, knowledgably, great listener, and took care all my maintenance needs. Thank you-Tracy!

Service was fine. Ive used other Mercedes dealers and theres a certain White Glove treatment that was present here. Wait time on hold to reach a service representative is enough to make me not use them again. They made a mistake on a simple item that Ill need to have rectified, which means another 20 minutes on hold just to speak to a human.

Janine was a pleasure to work with! Made my purchase quick and easy, even with a baby in tow! Love the car, no haggle pricing and knew exactly what I was getting. My new Mercedes home is MB of Sarasota. And I will drive the hour to prove it.