Most of my family members have Lexus cars and have had wonderful experiences, so when it was time for me to get a new car there was no question that it was going to be a Lexus! My father in law has bought multiple cars from this dealership and I can see why. We were welcomed with open arms, the staff was incredible! We worked closely with Mike and he exceeded our expectations! He really went out of his way to let us know when the car I wanted came in with the outer and inner colors I wanted. He was so patient throughout the process and made sure we were comfortable and happy through and through (if the manager is reading this, he deserves a raise lol). I am so happy with my new ride and I highly recommend this dealership to anyone looking for a car!

I enjoyed my service visit visit with Erick Clark so much that I returned to Woodfield Lexus to speak with Gerry Clark. I shared with him a disappointing experience that I had at another dealership and he kindly offered to inspect my 2011 Lexus RX350. He said he could make us a very generous offer and suggested that I return to speak with his Used Car manager. I gave them four stars because they are still in review...;)

The dealership is very friendly and attentive. No matter what time of day you arrive, youre greeted quickly and treated like a valued customer. There is no one in the dealership that we encountered that we would describe as rude and we would definitely recommend this dealership to all our family and friends.Mustafa was very honest about the timeline for our vehicle, since we ordered it custom. We received monthly updates on the status of the vehicle in when it arrived it was exactly what we wanted. He did not try to sell us on a vehicle from the lot just to make a sale, instead he knew what we wanted and worked towards getting it for us. He also went out of his way to get quotes for additional services for us.We are so happy we chose Woodfield Lexus for our purchase!

Amazing place with excellent customer service.

The entire process was smooth and hassle-free. Dan was reliable and amazing taking care of me and my purchasing process. I did not feel any pressure at all. Derick was an amazing tech guy. He went over every single details of the car with me with a good sense of humor. Definitely come back for cars and service.

Traded in my vehicle and purchase a new one at Woodfield Lexus. From the moment we first sent a message to them to the very last second in the dealership everyone was so nice, respectful and most importantly knowledgeable! We worked with Mike Nesic and would 10/10 recommend working with him on your next car buying or selling needs. Mike walked us through all of our options, explained every step of the process along the way and went out of his way to get us the deal he thought we deserved! Overall, we had a wonderful experience and will be coming back in the future for sure!

Professional, courteous, easy to deal with. Pat Chan was my salesperson and I strongly recommend him.

My car buying experience was great when I got the car in 2019. I had some issues back in January and they got me in and checked my car out at no charge. Now I had another issue and they changed me 60 dollars just to look at it and on top of that they took over 3hours. The lady who I spoke to was super rude and not helpful didn’t seem like she wanted to be at work. I can’t wait to get rid of my Lexus they are not helpful.

You have an exceptional sales staff and personnel as does the Mercedes Benz of St Charles.... Phillip Resnek has put together quite the team of professional people that are second to none..... You wont find a better staff anywhere.....

Have bought a couple cars from here. Sales team always seems to be missing.... Always have to ask for assistance. Service department is great. Always somewhat accommodating with loaners. Good follow up. Quick. Service bay lets you pull inside for drop off and pick up. Nice on cold days.

Great service very, knowledgeable technician Mark inspected my car recommended further necessary repairsWoodfield Lexus and tech Mark Z.Is my only place I trust with both Lexus cars I owned.Appointment was on time .Waiting area was comfortable and I still got my office calls done when I was waiting for my car .Great job !!!

Amazing experience. Quick service. Highly recommend!

Excellent serviceExcellent followupTammie Sage was in contact with us through tge entire process ordering part, when part came in, scheduling and follow up!

From my initial search for a car the friendliness and professionalism was present, Then during the buying process it was simple and ease even with a personal training on how to work all of the extra features on the car. I felt like they were part of my own family

Every service visit to this place has been nothing but a disappointment. The first time they were supposed to fix my breaks issue and a moonroof assembly. I was told this would still be covered under a Lexus warranty, which had expired a few weeks prior to my visit. Then once the issue was troubleshooted and the plan for repair was made, they told me one issue will get covered by Lexus but another would be billed to my extended warranty. While I shouldn’t care since I was not paying out of pocket either way, the fact that they told me one thing and then, once they found out I have extended warranty, they decided to tell me something different, is not cool.Second issue is they dinged the sides of my car while fixing the moonroof assembly and refused to take responsibility for this. I had purchased this 2 year old car a few months prior and I know every single inch of it.Third issue, the breaks issue they were supposed to fix had returned a few weeks later. Makes me think this was never really fixed.Fourth issue, I’ve never been to a dealership (and I’ve only gone to Honda, Toyota or Lexus certified dealerships in the past), were tires are not rotated as part of the oil change. Seriously, they wanted me to pay $60 extra, while I am already paying double for the oil change because I must be foolish and keep coming back to this “authorized” Lexus dealership?Long gone are the days when Lexus was all about quality.Lastly, Lexus charges a monthly fee in order for you to use their remote start, which should be a part of your key if they key has a fob for it. Nope. Thanks. I’ll buy another premium car that comes included in its “premium” price.

I’ve been coming to this dealership for years and it has always been a pleasant experience. I had the pleasure of working with Gerry Clarke on my leased vehicle the last couple days and he was on top of things and checked in on me throughout the whole process to ensure I was taken care of.

I purchased a used Kia from here. Unfortunately, after only a couple of weeks, it broke down. Not the dealers fault: it succumbed to a known problem with Optimas of its vintage. A new engine was required, which ended up taking three months. Id purchased a warranty so there was no cost to me. I had the use of a loaner for the entire time and Erick, the service rep, kept me informed as to progress. Just got my car back today with no hassle. Thanks to WL for making the best of a bad situation.

My father bought a used certified 2017 Lexus RX from this dealership. The certification was a couple thousand dollars extra. They assured us nothing was wrong with the car. A few days later we noticed there was a badly fixed dent on the passenger door. We went back to the dealership to notify them of the problem. They assured us they would pay to fix the problem and that they would call us on a specified day. The call never came. It’s been two weeks since they were supposed to call and we have not heard anything from them. Every time we try to call them we are put straight to voicemail. This is very unprofessional! The certification was an extra charge and now that there is a problem they missed they don’t want to fix it! I wouldn’t recommend this dealership to anyone!

Quick service to replace my tire. Car clean and they matched competitions pricing.

Mandeep and the team were excellent! No better service, or dealership for that matter, for Lexus in the area!!!!

I’m still not completely trusting yet, but so far I feel I have gotten honest feedback on my vehicle and haven’t been asked to do maintenance that wasn’t really required. It will take a while to completely develop my trust, however I believe we’re on the way!!

I serviced my car at the Woodfield Lexus on 9/10, they changed the policy for loaners, now you can’t reserve a loner online, have to call to reserve one, this is terrible, they couldn’t work on my car because I didn’t have time to wait. I’ve been Lexus customer for 22 years, time to change, I do believe I can find a luxury car brand that treats their customers with respect)

Fantastic! Work for A-Express towing out of Palatine and got one of you customers there. He was happy w our prompt service getting him there!

Took my car in for 80k inspection that they recommended. I thought it would be a thorough inspection for being a Lexus dealer but Im reality theyre scam artists in Service.After 6 hours, they claimed my brakes needed replacement along other repairs for a $1400 bill. Took the car to a Firestone for a second opinion and my brake pads were above 6mm, well over recommended levels for replacement.And they also completely didnt check my cabin filter or engine filter, which seems fairly standard for a regular scheduled maintenance.They have decent customer service but the auto service department can and will scam you if youre not careful.

The service here is great. I have purchased two vehicles there in the last year and a half and both experiences were smooth and strees-free. The staff is knowledgeable and courteous. The General Manager was available every step of the way to ensure each step of the process went well.

Service was very good, Victorino was curteous, professional in dealing with customer. My visit was welcoming and reinviting for continued service at Woodfield Lexus.

Wow 🤩 Amazing Job big thanks to Gilbert who was our sales rep that went above and beyond to get us the vehicle that we wanted and an a great deal! Cannot express my gratitude enough! Thank you Woodfield Lexus and thank you Gilbert!

Advertising leasing $449 for 2021 RX 350 on their website… when i got there it was a different story actually it was $907 a month. What a lie they are advertising

Woodfield Lexus has changed. This is my third Lexus from them and I will never return. They said my complimentary oil change expired and she would not budge. This car has 4000 miles! $67000 dollars for what???

Woodfield Lexus IS the best dealership I’ve experienced. Friendly, efficient, honest and an impressive facility says it all.We bought our first Lexus because I knew it was a dependable car and I planned to keep it at least 5 years rather than getting a new one every 3 years. That was 15 years ago and I’m still driving my 2005 ES300. I still love driving it and it runs and looks great. The best part is that I’ve saved a ton of money by not having car payments for the last 12 years. We get it serviced at the dealership regularly.We bought a second Lexus ES in 2011 for my wife and we hope to keep it for a long time too.

I was on the lookout for my second Lexus purchase. I bought my first car at this dealership 6 years ago. It was a great experience overall so naturally I turned to this dealership when I was looking for my second Lexus. I had the displeasure of talking with Mustafa Dagoglu. He was rude and incredibly unprofessional on the phone. I was trying to tell him what I was looking for and I even told him I was a repeat customer. He kept interrupting me mid sentence. When I asked if he would allow me to finish my sentence, he had the audacity to hang up on me! Needless to say, I bought my Lexus at a different location within the same week. Be forewarned, this sales rep clearly picks and chooses which customers he will be attentive to, and the manager does not care. I even left a voicemail to the manager so I could let him know of my experience and the manager never called back. I will never buy any future cars at this dealership especially since this is how they treat their customers. There are other Lexus dealerships that are more friendly and helpful!

Just bought a used Lexus RX from Woodfield Lexus and I could not be happier! We worked with Dan Rosen and he was really helpful in picking the perfect car for us. Their team is professional, knowledgeable and friendly. I would highly recommend Woodfield Lexus and I will be going here for all my cars in the future.

!st time owning a Lexus. From my consultant Tony Lopez to the cashier it is a very nice experience.

Went to this dealership in search of a used LX truck for my mother. Was disappointed in the treatment my family received from the salesman (Fred) who started yelling when we inquired more about pricing. The cars at this dealership were not of quality and when asked if we could test drive a used model on the show room floor we were told I can get it out, but its too much work. They all drive the same anyway. The three models driven were distinctly different beforehand so that is not the case.Furthermore, Fred, the disrespectful salesman implied that we wasted his time when trying to talk pricing. As if we could not afford to purchase the cars we were looking at. He had no knowledge of the car we were inquiring about and when asked any question about what was done his response was ”I dont know. Im not the service guys. Are you gonna buy it or what? They were overcharging on cars with MULTIPLE accidents and Fred, the incompetent, disrespectful salesman, was not equipped to do anything more than yell and tell us to sign some paperwork.I would recommend not visiting this location and instead going to McGrath Lexus in Westmont. We made our purchase, same day, and were treated with respect through the process.

Woodfield Lexus has exemplary customer service. Their staff is very user friendly and extremely knowledgeable about Lexus. When I bought my car for a one-hour service appointment on 08/29, they provided a loaner to me so I can shop at nearby store. The checkout and checkin process is streamlined, my information is already saved in the computer. This consideration is so valuable for my busy schedule. It is pleasure doing business with Woodfield Lexus! Thank you.

My Service Consultant Tammie Sage is very professional in all level and very grateful to have her taking care of my cars problem.

I wouldnt get 20k,40k,60k,90k maintenance service with dealership, its 10x more cost then regular mechanic, and you can check 50% of the required with yourself. please dont send someone with no knowledge of auto to this place by them self.

Mark Demma has been absolutely a pleasure to work with. He’s extremely professional, details oriented, and very knowledgeable. He responds promptly and takes care of his customers. Management at woodfield Lexus of Schaumburg is great too. I really had a very pleasant experience there and I highly recommend them. Thank you so much Mark Demma for your hard work and for taking care of me. I truly appreciate it.

This is by far the worst Lexus dealership I’ve ever been to. Their so understaffed that they won’t even acknowledge you or even look at you when you walk in. We waited for about 40 min. when we were told someone would be right with us.There wasn’t a single salesperson who acknowledged us there. This dealership is a joke, I gave them another chance after a similar experience previously and this is the LAST time I’m ever coming here.Don’t waste your time going here, no one will even care to acknowledge you or maybe they might if your NOT a minority...smh.

Lexus vehicles, also dealerships, are by nature 5 Star. Right? But let me offer a new dimension of customer service... Recently, my 91 year-old aunt passed and left me her 2006 Lexus RX 400. Being from Tucson AZ, I was grateful, but opted to sell it. Not surprisingly, buyers were plentiful. The buyer first in line was interested in service records. My aunt saved everything, yet I could not immediately locate this file. One call to Andy Ullberg, Service BDC Manager at Woodfield Lexus, and I had a PDF of the vehicles entire service history. Amazing? Probably...for other brands or other dealerships. For Andy Ullberg at Woodfield Lexus, its how he rolls!

Mike was very helpful and knowledgeable. He helped us find what we were looking for.Lowell in finance was wonderful - there were NO issues with pushy sales pitches at all.The most enjoyable car buying experience we’ve had.

Randy at woodfield lexus was excellent and made my purchase swift and easy. He had the vehicle of interest ready for me when I got there and was very knowledgeable about the vehicle and in walking me through the entire experience. I highly recommend.

Great service and Yasmine in finance was extremely helpful

Mary who was my sales associate went above and beyond with helping me with purchasing certified used Lexus car, definitely recommend this Lexus dealer !

Excellent service by Garry and Derrick. Very helpful and accommodating with any questions I have. Both efficient and effective as well.

I love this dealer I got my second Lexus from there.

Mustafa & Isaac are professional and polite. No-pressure, didnt feel rushed. The service is excellent. I can see why they have loyal customers. Thank you for a great experience!

Great place. Fast service. Service team has competitive prices compared to other dealerships.

Always a great experience here. The service team is best in class.

Great staff, really appreciated outstanding service of Mr Erick Clark.Thanks to Staff & Management of WoodField Lexus

I came for my scheduled maintenance (oil change and tire rotation). The service was quick and smooth. However, I had my groceries left on the back seats and floor mats (I left the trunk empty and easy to access just in case they needed wheel locks or other stuff). When I got my car back all my groceries were piled up, my cakes got smooshed, items were out of the bags, and some stuff got spilled out... I would really appreciate if groceries were not touched and not thrown around, especially during pandemic... The back seats were clean and there was nothing on the floor mats to vacuum (didnt even ask you to vacuum the car). Show some respect for your customers belongings...

Excellent service all individuals are friendly in service, been going to woodfield Lexus for more than 10 years

Extremely happy with the car. Needless to say Marty was great. He made us feel comfortable, let us walk away to look at other cars, and welcomed us back to the dealer to close the deal. He kept us up to date on the status of the car we ordered. We had ordered the car in January and did not actually take delivery till July. The factories had closed because of The pandemic. The person that worked with us to show how the car worked was great. Very knowledgeable about all the ins and outs of the car. I have dealt with the service department with another older car we had serviced there. We are hoping we have the same feeling with the new one. I would definitely chose this dealership and Marty.

I received excellent service and excellent price on my NX 300 automobile. 5 stars all day every day!!!

Needed a new car on last Saturday Apr 3rd, as I had traded my car on Friday. Sent an inquiry and a sales consultant Gilbert replied Saturday morning introducing himself and met my request for roof cross bars at the sale price, said price is set, and asked me to fill a credit application on line. In the interim the internet sales consultant gave me an appointment with Gilbert.In one email this is what Gilbert said:Hey Ravi, we can arrange home delivery for Monday, I can include cross bars in price, The sale is price set price. I would have to drive to your location.Here is a copy of the email from the internet consultant:Thank you for visiting our Express Car Buying store. The Woodfield Lexus Express Store provides a transparent process that allows you to shop and complete most of the sales transaction from the comfort and safety of your own home.I am happy to inform you that the New Lexus that you have selected, the 2021 Lexus RX 350L AWD, stock # 210713 is still available.So, on a Saturday, my wife and I drove all the way from Downers Grove to Woodfield.More copies of emails:Ravi,I let my sales manager know that your application has been received. He will look into it. What time works for you to come in this afternoon? I can get you in Gilberts calendar.MarciaThe above mail gives my appointment that I had requested.When we go there, the greeting from the receptionist was prompt and nice. A new sales consultant Mike showed up and told us Gilbert is busy with another customer. Mike repeatedly asks me if I was there for a certified Lexus or if I would look at another model. This should have alerted me as to something was not right. Mike asked me to fill another credit application, although I had filled one out on line. Spent about 90 minutes and Mike eventually came back from his manager and tells me that the car that had a stock number and was available is not even there and they dont know when it will come in, but he goes one step further and has the audacity to tell me that they could hold it for me for a deposit!At this point we walked out, having spent in all more than 3 hours of our time. Gilbert never shows his face to me. Gilbert did email me with a sorry for the confusion note and said he could somehow make it up to me. He could have told me in the beginning that this car was not yet in and the internet consultant appeared absolutely clueless as to what is going on in the dealership.So be aware of such gimmicks when you are in the market for a new car.I ended up buying from a competitor the same afternoon, without any confusion!

Fantastic car-buying experience. The staff was courteous and helpful every step of the way.

I was very impressed with the promptness, knowledge and professionalism of your Service Team.First, the attentiveness to my issues was expedient when i arrived. Tammie Sage, your service consultant was quick to assess the problem with my passenger side mirror, as well as other issues with my Lexus of which i was unaware. We walked to her office where she acquired information she needed regarding my vehicle, which i had purchased at Woodfield Lexus. Within a couple of minutes she presented me with options and alternatives to fix the problem with my car.My initial intention was to only get an estimate for my repair then to check out my alternatives at Arlington Lexus and perhaps one order dealer. I was so impressed with level of professionalism of your team, especially from your Service Consultant, who said she could other the part, have it repaired (and have my car washed) and returned to me within one hour if I agreed to come back the next early morning. Based on Tammies knowledge, attention and confidence, I returned. She completed the ticket the next day, walked me to the coffee bar and breakfast nook and invited me to enjoy the morning news on your television. Two cups of coffee and a pastry later Tammie returned in 45 minutes with my car repaired. She walked me to the cashier where I paid my bill to your very attentive and friendly agent. Tammie walked me to my car where she explained what was done and advised me to consider other with that might be done in my car.Your entire staff is impressive and my experience with your Service Department warrants recommendation. Thank you.

Bought a total lemon from this place. Found out over 3 months since purchase in August that there was clearly no inspection done before selling me the vehicle. To name a few of the issues, the back wind deflector flew off of the car on the highway just 2 days after leaving the lot, a mechanic noticed that the brake pads hadn’t been replaced in years, and the radiator had issues that ultimately caused total engine failure - all undetectable thanks to computer issues. Don’t buy a used car from here! It’s not worth the risk of having to replace an engine ($10K+) if they’re willing to put this kind of junk on their lot.

My car was picked up from my house by a Lexus dealer staff first. Then they performed the complimentary maintenance service and brought it back, They even washed the car. I am very satisfied with their service.

The absolute BEST car buying experience. Fred is top notch!! Loving my Certified Lexus NX300.

Over priced and amenities are not that great

We love our new Lexus!

Greg S. (salesman) was very helpful when my girlfriend and I were trying to purchase a vehicle. He was very patient and addressed our needs. Ended up purchasing an RX350. Its a great vehicle and from what Ive read very reliable. Thanks for the help, Greg.

I called to make an appointment to drop off my vehicle so they could install Apple CarPlay. The service rep asked if I would wait instead as it would only take one hour. It took 2.25 hours causing me to barely make it to work on time. They also bent my front plate and bracket! No one mentioned a word about this. How did this happen? Poor attention to detail. Time expectation is horribly unrealistic.

This was a perfect car buying experience! Our sales specialist Mary was knowledgeable and very helpful. The entire process was excellent.

They worked out a payment that fit my budget this is the second time I buy a car here very satisfied with their service and vehicles highly recommend!

Had a great experience in Service with Erick. Very smooth process and got my car fixed in time.

Hassle-free car buying experience. Great selection of new and used cars. Eugene will get you the best deal! He was very helpful! Thank you!

Good price, great service, no surprises. Have bought ~10 cars here and never been disappointed

WARNING-DO NOT BUY A USED CAR FROM WOODFIELD WITHOUT GETTING THE SALESMANS VERBAL REPRESENTATIONS ON THE CONDITION OF THE CAR YOU ARE INTERESTED IN, WITHOUT GETTING THE REPRESENTATIONS IN WRITTING !!!! When I asked if there were any leaks and was told NO, among other questions wrongly answered and you said your price for the car reflected its condition (stated to me after I purchased the vehicle). Its obvious you had knowledge of its flaws !! The year and make of the vehicle is irrelevant . We are talking about disclosure !

Woodfield Lexus has been my preferred Lexus dealership and repair facility since 1991 and they never fail to do a great job. They help keep my vehicle running well and safe. Rich in service is a huge asset - always helpful in answering questions regarding any work they do on my cars. Josh Resnick runs a tight ship with all staff rising to his high standards. Highly recommend Woodfield Lexus!

Our experience at the Woodfield Lexus was great! Our salesman, Dan Rosen, was very kind and helpful. He never left us in the dark and made the whole experience very easy. I would 100% recommend Dan and this location to anyone who asks!

Buying my CPO GS350 here was very straightforward and easy. A great buying experience that I would recommend to anyone in the area looking to buy a Lexus.

Excellent service...timing is unrealist. Was told told service would be 2 hours, it 4.5hrs

What a service package offering!!!Mandeep has an exceptional customer care. He is always available and finds the time to answer questions regarding the car, car maintenance etc...The place has a reasonable cost for service maintenance.Friendly staff members with great work ethics.Loaners are such a treat as one will get to explore other car models.I love the free car wash too.

Amazing dealership. Bought a new NX300 and the service was great. Also Daniel Staar (sales consultant) is very professional and a courteous person to deal with. Looking forward to the after sales service going forward.

Terrible service. Called in to make appointment for oil changed and requested a loaner. The guy on the phone told me I will get one. When I got there they told me they don’t do loaners for oil changes and then told me the guy that I spoke with told me he said he didn’t have one but will try. When I asked them to listen to the phone recording they realized I was right and still tried to say it could have been interpreted differently. Overall extremely upsetting. I specifically came in today because I was promised a loner and I didn’t get. I will not come here anymore and will not be recommending this dealership to anyone.

Service is good. The people are considerate and accommodating.I would always book an appointment even though the service advisor says “ we can do that when you just drive by. You wouldn’t need an appointment for that”.From my experience, they are always booked and we might have to wait.

Fairly efficient staff didnt buy anything

Excellent customer service!

Very friendly, efficient and professional. Impressed very much

Great place to buy Lexus! Great service!

Excellent service. My car was picked up at my place on time and delivered back as promised. All the service details were explained and also provided in the paperwork.

It was indeed, a pleasant experience!

Came in there to look at a used car. Cant afford one of those Lexus on the showroom. The staff still took the time to take care of me and my daughter. At the end we didnt end up bringing that used car home, but when I am in the market for a Lexus, Ill remember the wonderful treatment the lovely lady at the reception desk and Gilbert provided us.

Went to go buy a car with my friends. They kicked us out because we were under 21 looking at cars and the guy was rude. Lexus of Arlington Heights however was perfect and didnt discrimate so they got my full cash sale.

Very professional and great customer service every time!

Great dealer - excellent service!

Tony is always great to work with. The team always goes above and beyond.

We had a wonderful salesman .He was very attentive and was able to explain all the facts about the Lexus. Although I have been driving Lexus’s for at least 20 years there’s always something new ! I just love the car ! I love the ride all the gadgets . it’s also very nice to deal with a wonderful dealership. I would highly recommend this dealership and the Lexus in general it’s a great car!

Went to test drive a Lexus RX that I inquired about. I was working with someone over the phone and went in to go see him. No one was there to greet me and a manager finally asked me if I needed help. I told him who I was there to see, but told me To speak to another person instead. That Salesman made me walk with him all the way to garage, up to the top floor to see a car covered in bird poop. We get in the car and he began speeding through the garage. I asked him to slow down and was nauseous from his wild turns. We come up to the service bay he continues to speed and try to make it pass the service door which was closing. Well he didn’t make it. The door closed on the car. He seemed perplexed by what happened as people came out to see what happened. He said it was no big deal and could be fixed. Asked me for my drivers license and if I was still interested in going for a test drive. I declined and was in shock by the whole experience. I reached out to the dealership and informed them about what transpired, if they hadn’t already heard. They dint seem to concerned by what happened or my well-being. No one reached back out to me like they said they would. Overall, probably the worst car buying experience I had.

Marty Whitney my sales rep was awesome! Highly recommend asking for Marty

Very pleasant as usual. Friendly, courteous staff.

We worked with Mustafa. Everything was wonderful with our vehicle purchase; from the appointment setting to the final signing of the purchase documents, this dealership has their stuff together and definitely makes you feel safe in such an uncertain time. Thank you for all your help, we will definitely return again!

Amazing service and a wonderful team! From the moment I purchased my vehicle to returning for maintainance, 5 stars everytime. Tony in the service department is exceptional. Thank you

I own two vehicles purchased from Woodfield Lexus. I have had both serviced there for 7 years. I have also owned Mercedes. Of all the service professionals I have met over the years, I think Tonya Plutz is the true example of Category of One service!! SHE IS AMAZING and makes sure I have a tremendous experience every time!

Dave is always a great service advisor and the mechanics are always very professional resolving our issues thank you

I went to this location yesterday to get my oil changed and to get my car inspected the experience was not great at all from the way they approach you with services and the benefits you get when you get your car serviced there, I tried to talk to the service manager to ask about a recall on my car and the lady who helped me was not allowing me to talk to the manager. I asked to get my speakers inspected and they seemed not to care, their excuse was we did not find any problems. As soon as I drove off I heard my speakers cracking. Overall the service department is a mess from trying to upsale you with things that not need to be fixed, to the experience. I’ve been to other Lexus dealers and I’ve had better experiences at those dealers I will no longer be taking my business here but at another location

The service and parts department is great! I did not purchase my Lexus at this location, but I bring my vehicle here all the time for service. The service department is always friendly and prompt. Tony has always helped me out and has been very patient with me. Highly recommend.

In recently I got my new NX300 from here, most of the things were great, but why I just got a key cover for delivery gift?!Otherwise, it seems like they be polite for the people who wear causal clothes, I just wear the sport clothes and it seems like they look down at me, which doesnt feel good ~And always ask for manager, most of the time he offer your the great price~And be aware If you want to trade in your car in here, I dont recommend, because they offer the lower prices than other dealerships~