Always so VERY helpful and the staff is Amazing! Very knowledgeable about the products and services. Thank you for all you do.

Totally misleading employees. Told I would get $800 for my trade in. Now that I have my phone they say $300 or upgrade my plan. So Im out $500 or pay more per month! I would like my extra $500 please. Never use GoWireless! Go to any other store. They say call customer care and then customer care says go to the store. I just want the $800 rebate I was promised. Maybe someone will help and I can update my review. Manager just deflected and said sorry cant help you. I guess people can say whatever they want to get you into a new phone and they dont really have to do anything about it.

Elizabeth was working there this afternoon and she was wonderful. She helped me with all my Verizon questions and was very knowledgeable and pleasant.

I went in to get a new phone for myself recently. Sarah B helped me out with everything I needed and was kind and attentive to all my questions. She even helped me set up my screen protector and made sure me and my mom knew how to sign into all of our accounts. A few days later I decided I wanted to return my phone case because I found one I liked more and was more affordable and Liz helped me with the return. I was so pleased she made it so easy for me. Thank you Sarah B and Liz, you both were very helpful and I recommend your services!

Cellyphone got hacked into probably from India staff was helpful and knowledgeable in these issues and Im back on line ya ll have productive day 😀

The Verizon here in Shelton is awesome the staff that works there is very helpful friendly and supportive they have the best service over everybody there is an awesome convenient location and they got good deals for your money and product is built to last and they kind of have a sliding scale type deal and are willing to work with you and sometimes itll even help you out if you dont have any money definitely worth checking out

Was looking to upgrade a four-year old phone, stopped by on a whim after getting gas and ended up getting great service from Sarah. Left with a new phone that Id had my eye on for a while. Highly recommend this location. 10/10 Recommend.

I had the pleasure of being helped by Drew who not only patiently answered all my questions but cheerfully set up my new IPhone 12 and explained it to me. He also helped me decide what else I would need to protect the phone and screen. Thank you Drew for your courtesy and helpfulness.

I want to say that I had a pleasure working with Elizabeth with purchasing my new phone. She was not only patient with figuring out all my wants and needs, she was so sweet and didn’t complain working with me even after closing. She took her time and was able to give me a better quote on my bill. I’m super pleased.

Great service. Solved all our problems.

I had the pleasure of working with a long time friend named Elizabeth who was very patient and understanding when it came to me getting a new phomd she helped me pick out my color of my new galaxy note 20 5G and she was very helpful with a very positive and pleasant attitude. I ended up paying a $40 fee through Verizon because I upgraded that day instead of ordering my phone online and waiting the 2 days for it ship and be delivered is well worth the extra $20.

Found to be very helpful like always....

Just bought the new note 20 ultra, a lot of money for a new phone, even with the trade in! But because they have moved the fingerprint reader to the main screen the regular screen protector doesnt work, cant read your print. So I went to the Verizon store to get one that does, assuming that the company that sold me the $1500 phone would have the accessories to protect that new purchase they sold you...NOPE. Was the salesperson helpful, NO...he just said they had nothing, maybe ask Amazon if theres something that works!! Dont waste your time going to this Verizon store!

Kristina! absolutely the best service i have ever had, hands down. fun, accurate, fast and thorough. she was patient, with a smile and awesome customer service thank you so much!

This is the VERY BEST PLACE!!! GREAT CUSTOMER SERVICE...MERISSA IS AWESOME,AND THE NEW HIRE CHARLES was very nice!!!Again Thank you💖

Lied to our faces. Horrible thing to do just to make a sale.

She was a delight. KRISTINA went out of her way to give me excellent service. Not only the one transaction, but every time she waits on me. She its very cheerful and knowledgeable and makes me feel like I am her priority, when she is waiting on me.

Kristina was awesome! She helped my grandma get a new phone and was very polite and patient with her. Such an amazing person!! 10/10 service!

They were unable to remove a phone from my account, yet had no problem adding one! Phones for purchase are next to nil...not sure why this store is here other than to activate your bought somewhere else device...

Worthless Company.I paid $1500 for a S10 note, i requested No phone insurance as i had enough money to cover any issues i may have. After 1 year of, 1) sitting on hold for 2 hours to try and fix the auto pay Every Month, 2) Sitting on hold to talk to Customer Service So i can DISCONTINUE the Phone Insurince i DID NOT WANT, and was paying for anyway. 3) being told I must PAY for IN-STORE Customer Service, and getting NO help.and 4) Not being paid back ANY of the money i am Owed.What a Worthless company. I will go without a phone, before i will pay another dime to these people.It shouldnt be about Money, it should be about People.

I had an awesome experience here at the Shelton store. I went in to get a new phone and was helped by Kristina, the assistant manager. Ive been coming here for years now, and she always happy to help us. She is a true asset to Verizon and with all she does, she needs to be promoted to Store Manager!!

Kristina at the shelton Verizon, seriously the BEST service Ive ever received! So up beat, fun, and helpful! Will return!

The staff are very friendly and knowledgeable. Kristina helped me transfer my account and set up my new phone. I cant recommend them highly enough.

Unable to get a quote for a Bluetooth headset over the phone. If I dont make an appointment (during my work hours) I can stand in line outside the building in the rain. Very poor customer service.

Very nice crew working here even during covid, following the rules getting you the help you need

I love that my verizon store reps know me and my family by name. I am confident I can send my daughter or disabled family members and know they are going to be taken care of, rather than having sales pressed on them. Highly recommend

I had an emergency situation in which I needed my iPhone replaced immediately after sending my existing phone through the washing machine 48 hours prior to taking a scheduled flight out of state! Kristina offered superior service in helping me out of my jam. She was very knowledgeable, personable, and professional; explained everything thoroughly answering all my questions; and gave me the best deals available. I would highly recommend this Verizon retailer if you are in the Shelton area. A million thanks to Kristina for saving me before my trip!!!

Today I went into The Shelton, WA Verizon store to get assistance with my new Iphone because the cellular data wasn’t working when I needed it, which was very frustrating. Luckily I went in and within minutes Chris was able to help me figure out the issue! I was very pleased with my experience there today. Thank you so much Chris! :)

Went to the Verizon store one day they told me to plan give me the paperwork two days later I go back there and they tell me all all different things and manager was very rude I will never deal with this place again

Rhianna has rescued me several times, much gratitude towards her and your helpful staff. Everyone seems to be happily employed. Many thanks!

I am a senior Smart phone user & have to visit the Shelton branch of Go Wireless on a regular basis. I am not great on learning new technologies. My Go to employee is Bethany, beginning when I purchased my Galaxy Note 4 1 1/2 - 2 years ago. She is ALWAYS helpful, patient, & competent. I always try to go for help on the days she is working. When she was out for maternity leave, I found Amber to also be very helpful. My husband & I are snowbirds and use a Go Wireless office in AZ. The employees we have dealt with there dont compare our Shelton people.

My sales rep., Bethany Roach, is amazing. She made my upgrading experience both fun & easy. I have called with questions & she answered them quickly, clearly. What an asset to Verizon!! Im not exactly tech savvy, but when I left the Shelton store I felt armed with lots of knowledge I wasnt aware I was capable of. She encouraged me to call if I had questions, which I did, & my questions were answered.

Ryan was so helpful, I’m so grateful for her hard work to get my needs taken care of, from getting greeted at the door with her sunshine attitude, to taking care of all my needs to walking me to the door. Ryan is wonderful! A true asset to Verizon! Thank you Ryan you’re truly amazing!

Ive been with Verizon for about 7 years, and usually their service is fair enough. I recently moved and get absolutely no service at my new house. I did all I could, but had to switch carriers. Today I went in to Verizon to ask questions about my last bill, after I told the employee that I switched carriers she totally changed her attitude and was unbelievably rude. She talked to me like I was a complete idiot, and was absolutely no help at all. And it was the store manager.

I worked with Mike at Shelton Verizon store and he was simply amazing!!! There internet was a little slow surprisingly but Mike was very knowledgeable and he gave us superb service. I recommend any body who needs help with Verizon to see Mike inn Shelton. Not only can he give you the best deal and make sure your account is setup right, but he will do so with a smile on his face and treat you like family. I feel like I made a friend with everyone there, and Mike got me a new phone and hum for my truck and I spent less than 150 bucks! :) I think he deserves a promotion.

Instantly assisted by a wonderful young lady named Kristina. I had broken my screen protector, so she expertly installed a new one. Awesome service, great atmosphere, couldnt be more satisfied.

Thank you Joe Edwards for the wonderful help you gave me in setting up my phone. You are such a knowledgable employee and very patient! I appreciate your great service! Linda West

Hello. My name is William Shaw. I visited your Shelton, Washington Verizon Store and the person that took care of me was very i?impressive. Her name is Kristina...Assistant Manager. Not only was she extremely kind and professional but when a previous customer came in with a complaint...very upset....Kristina took a bad situation and magically had this very angry woman smiling as she left...I dont know how you decide who you hire but I am very impressed.

On my first visit they charged me more than my phone was worth for unlimited screen protectors without telling me that I was going to purchase them. On my second visit to upgrade my phone they said they didn’t carry the phone I wanted even though they had it displayed. I offered to buy a more expensive phone but they wanted me to make payments when I had the cash to pay in full. I ran out of options to remain a Verizon customer and so ends a 13 year relationship I’ve had with Verizon. I was given no choice but to switch cell providers. I feel like I was given the run around as a tactful way of refusal of service. On the plus side the other provider had the same phone for $100 less and their plan is the same cost with more data.

A very pleasant lady responded to my complaint; and spent significant time at my house. However, the phone is not the reliable tool I have come to expect from Verizon, and I will return it today, Monday, Veterans day, for a refund... and I guess go buy a cheap wristwatch at Walmart. For me, the smart technology has proven ultimately unreliable, and I am unwillint to pay top dollar for an inferior product.Go Wireless in Shelton is well-operated by a caring family... sadly, some of the standard products they carry are not always reliable, no fault of theirs. BUT as a low-income senior citizen, I CANNOT bear the financial burden of faulty technology... and must return it.I just hope I can regain my phone access, which also disappeared when the new phone was initiated.---

Came in there on a Saturday at around 710pm. Just wanted to buy a charger with rapid charge on it. The kid working was helping a guy buying a tablet, another guy was waiting on the other side of the station, and three others were sitting. I looked around and found what I wanted. Then the waiting came. I waited for around 20 minutes (at least it felt that long). Then some kid around 18 walks in and nods to the employee, grabs a protective case and lays it on the counter with cash. At this point I realized this little snobby 18 year old wasnt going to be worth the prison time I would serve for teaching him the respect that his parents obviously never taught him. I left the store with nothing and I will continue to drive all the way to Olympia and go directly to Verizon for my phone needs. Maybe this was just a fluke and isnt the norm. Who knows? They lost one customer (myself) and Im sure theyve lost others.

Debbie helped me with my new phone purchase. Extremely helpful and knowledgeable. Appreciated her proffesional attitude

My son had a.problem with his phone this week and when we got the replacement phone in the mail, Joe at Go wireless was super friendly and helpful getting all his data and contacts moved over. I really dont think I could have done it without him. Ill definitely return to this store to do business because of the superb customer service I received today. Thanks again, Joe !!!

Fast and easy and the employees are all very knowledgeable. EXCELLENT customer service. And Im not the most patient person or the easiest person to impress. So this is saying A LOT!!!!

This location is the place you want to go to make sure all of your wireless needs are met. The Assitant manager Kristina was beyond helpful with getting my new ipad set up. I reccomend you ask for her.

Vivian has awesome customer service! She helped me out with getting my pre paid service set up. It got busy and she was the only one there because of the snow, and she just kept her cool. Worked on getting me set up and greeting other customers. Thank you girl!

Paid 150 on my phone bill with promise to pay of 300, they told me my phone would be back on in a hour max, then when I called the 411 line for verizon the guy says that my phone wont be reactivated until I pay off everything, yall lied and honestly are lucky I didnt lose my cool when I came in, dont tell a customer that their phone will be reactivated when you still expect money before it actually happens, you guys are a terrible service that benefits me none, only reason Im still on your plan is because I like the expensive paperweight you gave me. In the future I will not recommend friends or family to Verizon for this very reason

The store manager Rhi was incredibly helpful and very friendly. She went above and beyond to get me the lowest price for my new device and accessories. Ill be going there for all my Verizon needs.

I have been going to the GOWireless store in Shelton for 3 years now and they never disappoint me! Every employee there is very knowledgeable, and if they do not have an answer they will take the time to research it for and with you! It is nice to be treated like a customer and not a number. Even if I lived in Olympia, I would drive the 22 miles out of my way to go and see this store in particular! My go to girl is Bethany, but the manager, Keith, assisted me this time and he got me in and upgraded me quickly, without rushing me!

Michael Monroe was extremely knowledgeable in helping us transfer our phones from AT&T to Verizon. It was very tedious but he knew exactly what to do. I inadvertently forgot to transfer photos from another phone. He stayed past closing time to make this happen and also continued the process the next day to help me. I thought the photos were gone forever.What a relief he was able to help me. Michael was very friendly and professional throughout the whole process. I would definitely recommend the Go Wireless Shelton to anyone to help with all of your Verizon needs.

We had a great experience at the Verizon in Shelton. Kristina was the rep that helped us she made it simple and easy. Takes time to make sure you know how to work everything be for you leave. Would recommend this version to my friends.

Cool, calm, and collected down at the Shelton Verizon store. Rhi opened up a few minutes early after seeing me in the parking lot. Helped me out in a couple minutes and was on my way. Much love from Maine and thanks again.

I just want to say that I am so impressed with the Verizon here In Shelton. I got helped by Brittany. She was super patient and treated me with such respect. I love that store!

The manager Andy helped me with my wifes phone. Everything worked out perfect! Super nice guy. Go see him for all your Verizon needs.

I absolutely reccomend this location to anyone who needs help with their phone. Ive been treated so wonderfully everytime I come in, from a postive greeting to a team willing to help. I can always count on them. Kristina and Christopher are always there to help solve my problems with the most postive attitude. This team is what all of verizon needs to be.

The whole team has been great to work with every time Ive come in for help. Most recently they stayed open really late to port tricky old phone stuff over. Thanks for going above and beyond for my sake!

Got new phones from here 3 or so times over the years and while staff changes, the experience is always the same. They are never pushy or suggest stuff except insurance. It is always a pleasure and they are very helpful.

Glad to have this store in Shelton. Brittany helped me with my new tablet. She was so patient with transferring all my stuff from my old one. Thank you to all the knowledgeable staff here.

Very helpful. Transferred everything from old phone to new. Quick and easy and suggested along the way with setting up preferences on my new device.

This young lady lesson to what I was concerned about, she fixed it with in few minutes. Sweet job. Thank you so much

What can I say this was some of the best service I have ever had inside a Verizon store. I will recommend to everybody in the area go to the Shelton Verizon store next to the fredmyers and taco bell. Super helpful Mike Monroe you rock

These guys are absolutely fantastic! Especially Chris, he was superb!

Mike was very knowledgeable, courteous and patient with all my questions regarding my warranty. He helped with activating my replacement phone. I recommend asking for Mike when visiting the Shelton store. He was awesome.

So I want to say that the staff was extremely helpful and I would come back to them again with all my Verizon needs

I have never had such great service as I have here at the Shelton Wireless store. Great, kind service. The employees have professional forward thinking from Mike, Travis and Kim. They are pleasant to talk with and they are courteous and helpful in everyway.

Absolutely adore the lovely team at Shelton Verizon! Always so friendly and helpful. :)

Amber has been wonderful in helping us as we were having a tough time understanding our new tablet. We want to take her home with us. She is a winner. Thanks

We went to Verizon for help with our smartphones. Christina was so helpful. She reset our phone info and answered all our questions. Every employee has always been polite and knowledgeable. Thanks pr

I stopped in the store for help with setting up my phone. Bethany was super helpful and sweet. Totally recommend this store!

Christopher W. was very helpful, competant and friendly. It was a good experience.

I was having major problems with my Verizon service today. My wireless consultant Joe displayed outstanding customer service and was very helpful. I will definately be returning to the Shelton Verizon store.

I went into the GO Wireless in Shelton, WA, where I always go and I worked with the assistant manager, Bethany. She is always so very helpful! I recommend this store for all Verizon customers.

Travis goes above the normal customer serviceHe pays attention to detail and is very patientHe thoroughly went over all contract details so I am clear on my billing statementWhen I come into the store I know I will be getting excellent service

They were extremely helpful and knowledgeable. My problem was solved and I left feeling great. 😊

Bethany did a wonderful job in setting up my new phone. Very knowledgeable I am very happy.

Amber was so frigging amzing!!! The service, selection, process and sign up is a-ma-zing. I was in a hurry and she was so patient. Jeff and Travis, and Mike were great to. This is the best store Ive been to EVER. They treat you like a person not like a bother. And I think Amber should still get her lunch with the manager. I met him today when I came in and he was awesome as well. I will definitely be staying with veith Verizon now that I know about Shelton Verizon Wireless. Thank you everyone. Tracy N

Worked with chad today he very is knowledgable, he explained everything thoroughly excellent customer service and a pleasure to work with whenever I come back I will ask for him but all of the employees do a great job!

Great customer service. They are the only store in Shelton so bring your patience...Travis and crew are awesome..

Walked in wanting to buy a new phone and they came at me like car salesmen. Very annoying that they keep pressuring me to upgrade and buy more than I wanted. Wouldnt just leave me alone kept buzzing around and pushing me to upgrade. I walked out and went to Best Buy.

I had just got my new cell phone (Samsung Note 9) and was looking for a new cell case and screen protector. Selection wasnt very good but was told they had this go advantage plan. It was $80 and the way it was explained reassured me that my phone and screen would be covered in the event it was damaged if I bought the Go Advantage plan. It was $10 per screen protector replacement in the event just the protector broke.I paid $50 for replacements in 6 weeks. Thats in addition to the $80 I already paid on the plan. The screen protector kept coming off. On my 3rd replacement the asst manager told me they usually come off every month and shouldnt come off this much but they dont stick to these Note 9s very good. Wouldve been nice to know in the beginning.Furthermore, he explained that my phone and screen arent covered at all in the event of damage just that theyd replace my screen protector for only $10.I asked for a refund on the 3rd time and was told I was outside the return window. Bottom line: DONT GET THE GO ADVANTAGE PLAN. I wont be going back to them for anything. Gave them 2 stars instead of one because they did give me a free protector on my 4th replacement and the staff are friendly. Now my screen is unprotected and Im going somewhere else. I guess Im eating the $130 for owning an advantage plan

Wow I knew Sprint was bad but this girl put them to shame. I came over to verizon about a month ago with one line and planned on bringing the rest over. When setting up I made sure my current phones S8 would come over with out an issue and was told yes. I reconfirmed online thru the website again was told yes. Today 2/3/19 I went in to the Shelton store and asked for everything to get switched over. First she said it wasnt compatible then went digging in drawers after I told her I already confirmed it was. She told me online lies to me and that they didnt have sims card at her store. Am not sure what she was digging for because instead of a sims cards she pulled out gum and put it in her mouth as she still insisting that my phones would not work. Called verizon and again was told my phones were ok to come over. and guess what I now have all s8 on verizon. I really hope I didnt make a mistake coming to verizon.

As long as they arent busy you can get in and out pretty quick great people work there

Nice staff always helpful no matter if you are prepay or family plane.In any question about your phone, tablet and or plan anything Verizon they help

Tried to sell me another line because me phone broke. And that money you spend on phone insurance dont mean they give you a phone if youre brakes. Nope you have to get ahold of a 3rd party and wait for them to ship you a new phone. Booooo

Very patient and knowledgeable people. Thank you both Sam and Vivian.

Always able to help.

I come into this store all of the time and they are so helpful at this store! I worked with Bethany, the ASM, and she was kind and patient and answered all my questions and even offered to set me up with an appointment to teach me to use my device!

One of the reasons I stay with Verizon is the awesome service I get from the people that work at the Verizon Go Wireless business in Shelton Washington.

What a great place, they manager was so helpful and nice.

Excellent!! Bethany who helped me choose my new phone and all the employees here at the shelton Verizon store have been so very helpful for this retired tree trimmer! Thank you so much!!

Awsome job well done ! Thank you Christopher!

Very helpful and happy sales agent.

Friendly, knowledgeable staff, they take the time to make sure you understand how your new phone/tablet works, how it will affect your phone bill, etc.

Excellent customer service.!! Very helpful with Hum & new phone . Also patient with us.

The workers were very helpful in opening my new account with Verizon

Quick service, friendly people....

Chad was amazing helping me select a phone and he gave me many tips about how to use it and let me know he is available for future assistance. Thank you Chad.

Do yourself a favor, never go in there. Twice we have tried with them and twice our account has been messed up. Now we are out almost 500.00 and we are told there is nothing they can do.Kind and cheerful when they want your money, rude and incompetent when they mess up.

I had a really good experience at the version store in Shelton the person who helped was Amber was really nice and helpful I will definitely come back

Although it took a long time they had great customer service