I was at Lenscrafters to pick up my finished glasses. However, they were missing the transition coating. So I will need to pick them up in a few days.Yes, venturing out to our mall on a Saturday is not something I like to do. The traffic was backed up for miles. But it was an honest mistake and partly my fault. You see, I asked the consultant for several additions to the lenses and one of them caused her to have to change the order and the transition got dropped. I also didnt check the receipt to be sure the order was correct. The store was busy but the 2 consultants were very friendly, patient and apologetic.

I had a excellent experience shopping at LensCrafters in Sioux Falls. The staff was very knowledgeable and took the time to help me pick out frames that were suited to me and my needs. I highly recommend them for great service and quality!

Alexis is a phenomenal eye glass specialist! She knew what styles would work with my face and everything. Her knowledge of the product was impeccable and I will definitely be going back as well as referring my family and friends to go to her for their glasses needs!

Alexis gave me the most amazing experience while shopping for sunglasses! She helped me find the perfect frame that was complimentary to my face shape! Thank you!!

Cant say enough good things, had some issues with getting wrong lens type/brand, things happen and nothings perfect, I understand. But its how its handled when things arent right that counts. Lenscraftets may cost a little more than others, its worth every penny.Customer service there is first rate, they want you to be satisfied.The sales staff is professional, knowledgeable and always friendly. Never a hassle to deal with.

Whenever I go in, they are so quick to greet you and welcome you in! Jen is amazing to work with and is always so helpful.

Dr. Lorenz does a wonderful job. Alexis was extremely knowledgeable and professional. Always a great experience at this location!

We called onna Saturday afternoon to see if they had any openings for an exam and they were full. Mentioned in a joking mater to give us a call if they had anything open up. About 20 minutes later they called and said the Dr could fit us in!! Nice staff, great doctor.

Awesome is you have Patience!

The whole experience was wonderful. Starting with the eye exam all the way to purchasing my contacts and glasses. 100% to the Dr. And the staff way to go lens crafters.

Wonderful staff! Very friendly and knowledgeable!

Less then one star! Poor service, poor response, not what I would call customer service

LensCrafters has always been too high on the frames and glasses. The only reason we came by here is to get our examination for new glasses. The 50% off on frames and lenses were priced just right. LensCraftersShould be doing this prices all the time.I also got dome sunglasses also. Keep up the great customer service.

Maria has great customer service etiquette. The staff at lenscrafters are very friendly and very professional.

This has been a terrible experience so far! The exam part was fine. After the exam we went to get glasses. We sat down and waited to be helped. Nothing was said to us. We waited for over an hour before we were helped. There was others waiting just to pick up glasses to. The only person working was sitting with another customer. We could hear their conversation and they were talking about eating and restaurants just chatting while all these people are waiting. I asked how long do you think it will be as my husband is disabled and couldnt wait much longer due to pain. She snapped at me and said well get to you! Finally another lady came back from supper and did start helping us. We asked about the manager and she pointed to the woman who snapped at us who was still with the same people. It ended up costing way more than we planned to spend and they would have to send the order out cause it couldnt be done locally which is why he went there to begin with. When it was time to pay the till froze up so we had to move to another one and start again. I understand things happen but wow! She told us it would be 10 days! Thirteen days go by and we hear nothing. My husband calls and evedently the lenses came but were wrong so they had to send them back. They never called to let us know what had happened and why it was taking so long! Then the lady says well I can call you when they come in or I can call you everyday if you want! Sorry not funny! Im just praying they actually come someday and they are right! I will never ever go back to this place and will never recommend as well as telling people I know about my experience! Yes this is long but this has been very frustrating!!

Dr Pierson is excellent. Felt his confidence and skill throughout eye exam. I think he knew the answers to exam questions he asked me even before I answered. Updating my glasses was handled as efficiently by Talia. She helped me determine need based on reasonable cost/insurance benefit. Was the right service fit for me. Thank you.

In and out in under an hour, lenses are in process and Ill have them within 14 days, faster and 1/3 of the price ive otherwise paid.

The staff are great conversationalists and take great care of you

I spent the whole day shopping for glasses for my daughter. Lens Crafters was the last place we visited. They didnt hound you like vultures when you first walk in and they dont completely ignore you either. They were in the middle for price range too, not the cheapest but not the most expensive. We were very happy with our choice. It was a nice experience and Patty was the nicest lady.

I had such a wonderful experience with Lens Crafters in the Sioux Falls mall. Dr. Pierson was friendly and informative, and the sales staff were super helpful and a delight to work with. They have definitely secured my business for the future!

My first time at LensCrafters. They dont have much for a selection for frames at all! Actually very disappointing I was looking forward to the experience, other then where I normally go. Although I will be going back for my eye exam, sorry to the eye care doctor dont remember his name and the women at the counter but some of the nicest people I have met; they truly care I will be back!

Liked the patience and how the staff were quick about the prices and fitting.

Friendly staff, but when checking for my lenses, the price went from $224 to $444.00 because they cant get type of lens for less.. went across the street to Target and got two pair (eyeglasses an sunglasses) through my Eyemed Select plan for less than $318.00. Hmmmm, they seemed to be able to get my lenses with no problem. I dont know if the salesperson thought I was an idiot or what, but my advise is to definitely shop elsewhere for a better deal!

Very helpful and nice!

Spoke with them in the phone, stated they would take the insurance I have, arrived and they dont when gave the card, but instead of other places that do and exam and then charge you, upfront stated they didnt and apologized and also let me know a place that does take the insurance, they were very friendly and helpful even when it meant no money for them, appreciate the help.

These guys were AMAZING! I had not had an eye exam or wore glasses in 24 years so I was likely the worst customer ever. Regardless, even with my big head and indecisiveness they helped me pick out some frames. Came back over a week later to get some Rx sunglasses because now I can see the sun very well too. They found me every discount they could. Glad I didnt go to Walmart! Thanks guys!

Everyone was extremely nice!

Had a fantastic experience getting my glasses at LensCrafters! Dawn was very informative and helpful throughout the whole process - I would highly recommend choosing them for your next glasses visit!

Doctor Piearson is super helpful, nice, and reasonable . He takes his time to explain everything and make you feel at ease . I highly recommend this place 😄

Very bad experience with the order i placed. Initially they gave me incorrect lenses and they reordered it but that didnt come yet. I am calling them daily but the response is very bad and staff is very rude..If you want right order on time, pls dont come here.

Price is right and they were very helpful!!

Definitely wont catch me back at Shopko for my exams again. Very nice people and know what theyre doing.

Great People, Prices are low as well