I drove an hour to get a test drive of the new VW ID.4. While I had researched it a lot, I had yet to see one in person. When I got to the dealer, they seemed extremely busy, but immediately started looking for a representative to help me. He was kind, quick to answer questions and immediately took me out to the car. For context, Im 23, and Ive had dealers say I couldnt drive certain cars because I looked like I couldnt afford them (even though Id have no trouble affording some of the cars I asked to test). My representative never discriminated at all when I asked to test drive. After checking my license, he carried the keys right into the car and we went for a test drive. While I test drove, he answered questions promptly and told facts about the car. I sometimes even told him quirks about the car he didnt know. He never tried to shove buying the car down my throat, he was very friendly and overall, it was a great experience. Highly recommend Stone Mountain Volkswagen.

We had the best experience at Stone Mountain! Matt was the absolute best salesman! We told him what we were looking for and he gave us exactly what we asked for! He is very knowledgeable! If you come here, ask for Matt! You won’t be disappointed. I LOVE my Tiguan. 😊

I reached out to SMVW a few months ago about pre-ordering a 2022 Golf R. Lori kept in contact with me through the process, notified me when they could take a deposit, kept me updated on news about the car.As with any new car right now, its taking a while with the ports and semiconductor shortages. They happened to get in a Cerified Preowend 19 Golf R in the color and transmission type I was looking for and Lori called me immediately. They even let me transfer my deposit as a down payment if I wanted to.I came that night and test drove it - absolutely fell in love with it and went ahead and financed it, but needed to wait a few days to take delivery. Financing was easy as well, and they werent pushy at all. I got a more than fair deal for my trade, and for the Golf R.Ive bought 6 cars in my life, and this was by far the most pleasant and easiest experience Ive had. They are a little over an hour from me and that will not stop me from considering them when I get the itch again.

I am from out of state and was passing through and needed service, I thought id have to schedule an appointment but with their first come first serve feature I was able to get serviced in a timely manner, The service and wait was very reasonable and so worthwhile Im so so satisfied with their service I wish I lived in GA so I could make them my dealer! The staff was so friendly and the wait was very reasonable

I had the pleasure of working with Brian at the dealership. The best attribute Brian has that many car salesman dont, is LISTENING!! He listened to what I wanted, and put me in the vehicle I was looking for, not anything he wanted to just sell off the lot..The process was smooth and did not take as long as I thought. I highly recommend this location and come check out Brian when you get there. You will not be disappointed.

I’m impressed by the level of customer service at Stone Mountain Volkswagen. The service department is responsive, quickly resolving any issues. Greg is the best!

From start to finish, it was a great experience. Came to get my car serviced for two recalls on my Jetta. I got an opportunity to get more work done of which i had been holding off on for a while. Communication was great, and I haven’t had any issues since I left the lot. Keep up the good work guys.

Literally got a jetta 2 years ago and it has caused us nothing but issues. Weve asked for help because payments are so high even on lease. Tried to come in because we got a letter stating that they could help if we get another car. We already have one so we asked if we can do a trade in. We wasted 3 hour drive plus 3 hours there for them to say that they cant help us. So sick of them. All they do is scam. Cars are so pricey and they are not even fancy. My car now, Nissan Rogue, is a heck of a lot better than 75% of their cars. Never gonna go there again!

Matt was outstanding. Didn’t feel pressured to buy in any way. His sales pitch was informative and professional. We bought a 2020 Tiguan and love it. He knew safety and comfort were important to us, and he delivered.

The people in the service room were so very helpful and talked me through everything! Its like there wasnt something they couldnt do for me! One man in particular was so kind to me and made everything so easy! I will always come here for repairs and service.

My car was repaired in record time! I explained that I needed a ride to work and they took it personal to get my car fixed so I wouldn’t basically lose my job. My mechanic Gregory is an Angel and a helper, going out of his way to help when he didn’t have to. I was amazed that EVERYTHING was repaired so fast. Especially my DRLs which hadn’t burned in over a year!

The service was on point, customer service was very polite & professional. My check engine light was on, I scheduled an appointment online & it did not go through, however when I arrived & explained my situation they fit me in with no problem. I was extremely grateful.

It was a wonderful experience from beginning to end. Rachel is a phenomenal service rep! She’s very professional, yet personable. I highly recommend this VW dealership above all others. Thank you.

Irnes is the best!!!! Working with him was a dream. I would highly recommend this dealership, but him specifically. Im very happy with our purchase and he went above and beyond to make sure we were happy. We will definitely be back there for our next purchase.

This dealership has wonderful customer service. Greg (in the service department) is phenomenal! When I walked in, he welcomed me by name, was friendly, kept me up to date on the progress of my vehicle, made sure I had a ride home and was very professional. The service was also efficient and convenient.

Great dealership. Salesman Irnes, Matt and sales manager Jean excellent service.just one hour and we were leaving dealership with new car.No hassle just perfect.

Waited over 4 hours for a routine oil change with an appointment. Estimated time upon arrival was given as 1hr and 30 minutes. After several hours went to check the status of my car and was informed that my car was raised up in the garage and the staff had left for a meeting. Was then informed that oil change was now done on a first come first serve basis regardless of appointment time. Disappointed with the service department at the Stone Mountain location.

The staff was VERY pleasant and executed professionally. I decided that I would return even for the simplest service because the customer service was excellent. Thank You all! See You soon.

Great experience. Irnes helped me find a car that suited my desires. I highly recommend Stone Mountain Volkswagen if youre looking for a car, need repairs or have questions about Volkswagens.

Ours is a crazy story. We have been searching for the perfect Landcruiser. We happened to see an add for one matching everything we wanted. Carlos contacted me in an answer to our inquiry. I knew we wouldn’t be able to travel to Atlanta for a few weeks. So he was able to help us out with all the paperwork and put a hold on the vehicle until we made it over. Since he had all our paperwork finished for the most part it was a painless process. I would definitely recommend this place and CARLOS!!

I’ve had a great experience with Tony today, he worked with us and got us the best deal possible. I’ve had a bad experience with a salesman before at another dealership and I thought I wouldn’t step foot in or drive off of a lot ever just because of that. If you are looking for a car especially a Volkswagen, find Tony. I’m driving a 2021 Volkswagen that I am comfortable with. He made sure I wasn’t just making any unnecessary deal and he worked out the price for me, so I appreciate him and I’m sure you will too. Tell him Essence Sent you !!!

Recently I bought my first car here with great support by Sung AhnI fully satisfied with every single moment of purchasing

Mason “like the jar” is the man. Great experience purchasing 2021 VW Atlas. Keep up the great customer service.

We’ve been eyeballing the Volkswagen Arteon for awhile, and we couldn’t find one exactly how we want it until we found Volkswagen of Stone Mountain. I want to make a compliment to the saleswoman Lori Smith. We felt no pressure buying the vehicle from her, and honestly one of the most pleasant sales people I’ve ever met. I do have one minor complaint to share, and that is one of the sales managers at the dealership. I do not recall of him ever giving us his name. He could not make eye contact when we negotiated, and he kept folding up the sales sheet which broke down the price, keeping it out of my sight. Eventually he gave up on us and walked away, but Lori came back to check on us. The sales manager hid in his office and ate his lunch and never spoke to us after that. I wish Lori Smith was the sales manager, because honestly this guy was going to let us walk away over a $900 difference of the deal. This guy would rather you walk away rather than sealing the deal. In conclusion, we are happy with the car and thank you Lori Smith.If I could, zero stars on the sales manager.Five Stars for Lori Smith

Had a recall done. Not bad. The lady I spoke with was very helpful and pleasant. Rachel, I think her name was.

Deni Hodzic,Is a sales consultant at Stone Mountain Volkswagen Snellville Georgia. He had taken the time to listen and understand my concerns in purchasing a vehicle. Through the entire negotiations he displayed a level of professionalism and compassion. Because of his willingness he made it possible for me to close a deal on a vehicle I truly like....Thank Deni,

We had a bad experience at another WV dealership and decided to drive to this dealership because they were open on Sunday. Well Sung was our salesman and he made it worth the drive to purchase a new Passat. He was very professional and respectful to our needs. Thanks for a great experience!! Go see Sung for your new Vw.

The shopping experience at the dealership was wonderful, Carlos was professional knowledgeable and attentive to all of my questions and concerns. I was pleasantly surprised because I expected the opposite. I would recommend this dealership to anyone considering a new or used car purchase. Ask for Carlos, he will take great care of you.

Great customer service from Jason in the service department of Stone Mountain Volkswagen dealership. I was not in a good mood when my steering column locked on me. I was hot, frustrated and angry when I called the service department. Luckily, Jason answered my call and did not get upset with me when I started cussing about not being able to start my car. Jason remained calm, cool and collected though my ranting and guided me to a solution.Jason is very professional, polite, courteous, respectful and most of all.. very patient. Kudos to Jason and his team members that helped me get a loaner. Customer Service like this should be rewarded.Thank you Jason, from the bottom of my heart. God blessingsRespectfully,Ms. Kim Sewell

Tony was very considerate during the shopping and test drive experience. He was able to locate the vehicle I wanted, have it delivered to Stone Mountain, and pulled off the birthday surprise along with my husband. I did have one issue the first weekend I owned the vehicle, but the service department is handling getting the part, took me to and from work, and my drivers were very personable. They even washed my vehicle before I picked it up. I feel like I received a fair price for the new vehicle, and a great trade-in value. I recommend giving this dealership a chance at earning your business.

Great staff that takes care of their clients! I worked with Rachel dropping off my car for a check engine light and she was pleasant and knowledgeable. The mechanics made sure my car was ready to go and did a great job! I will definitely return feeling confident and comfortable that my car is in good hands!

We recently moved from Germany to Atlanta and didn’t have a car. Tony from Stone Mountain Volkswagen helped us find the right car and took care of all the paper work. Within a couple of days we were able to drive our new car back home. Thank you Tony (Sales Representative) for your kind and great service.

Greg is the Best! Excellent Customer Service. Thank You So Much.

I recently was involved in a bad car accident and I was leasing from Volkswagen. I was not at fault for the car accident but I feel like I might as well have been. When asked to reapply my graduate discount I was told that it could only be applied once. I did not have my car for a month before it was totaled and I feel like an exception could have been made. I drove to this dealership to get a new car; waited there for hours to be inconvenienced and disappointed. In the end they didn’t have the car at the dealership and I was told I would have to wait 1 to 2 days to get the car after being there for hours. Have a had a better experience here before but after this one I will not be returning.

Recently moved to a new home which is closer to Stone Mountain VW than my old dealer. Made an online appointment for Saturday morning and was met by Chris at the service desk. Friendly and efficient, he showed me around and kept me posted on progress as I waited in their seating area. Dealer service is usually more expensive but after being burned twice at quick oil change outlets, and nearly losing my engine due to the wrong oil filter being installed, I will gladly pay a little more for peace of mind.

I cannot say enough good things about Rachel and Robert in the service department! With a career in the car industry, my schedule is aggressive to say the least, but they always make the process so seamless with getting my car in, getting me into a loaner, and getting me taken care of. They truly do an amazing job!

This place changed. they are not as efficient as they used to be. I took my car there for a oil leak they said they didnt see one but i needed my thermostat changed i got it done. Then they said they see the oil leak. I WILL NEVER GO THERE AGAIN!!!!!!! You lost a customer. DO NOT GO HERE.

My experience with Stone Mountain Volkswagon and Matt was great I spoke with Matt before I went to the dealership si he knew what I was looking for before I went. It made it easy to go through the purchasing process.Mat was friendly, personable, and knowledgeable about the VW product. Great car purchasing experience. Thanks Matt.

We bought a 2021 Volkswagen Atlas from this dealership. The salesperson who sold us the car was very nice during the process. However, the car came with no mats, no carpeted mats nor monster mats, because they werent any at any of the dealerships (or so we were told). My husband went online and ordered the mats and got them within a week. When we went to the dealership to pick up the mats, we were then told that the Atlas doesnt come with mats, however the cars on the lot had mats. We asked to be reimbursed and were denied by the sales manager David Schilpp. It turned a great experience into an unfavorable one. They would rather have their customers who just paid $45g for a vehicle upset over $150. Im in the market to buy a sedan and was thinking of purchasing a Passat, but I will not return to this dealership!

Great experience. Service center employees were very knowledgeable and could relay information in layman’s terms which is a plus for those who aren’t too knowledgeable.As for my service, it was quick and so far, no problems. I recommend asking for Greg if you have any vw Jetta issues, seriously.

Tony was such a phenomenal help on the day of my service! He catered to all of my specific needs with assurance, certainty and confidence that I was in the right hands. I couldn’t be happier with my purchase and his assistance getting new insurance as well! 1000x recommend him, tell him Sam sent you ;)

I love this place! Im always treated with top notch customer service. And Im always empowered with information to know my car better. This is the car service place I actually enjoy coming to.

Can’t say enough good things about Mason. I began working with him online/text and he assured me a fast and easy transaction. He didn’t let me down! He was knowledgeable and answered every question we had. From first contact to signing the paperwork, it was fast, seamless and fun. Probably the best car buying experience I’ve had. We love our new Atlas!

We worked with Tony at Stone Mountain VW last week and it was the best car buying experience we have had so far! He was friendly and nice and the first car dealer to speak directly to me, a woman, even though my husband was standing there! We were buying a car for me so it was nice to be able to ask my questions and get answers. Often times dealers who are men will speak only to the man that is there, maybe unintentionally, but still it’s incredibly rude. So thank you, Tony for the great experience and for being a nice guy!

I had a wonderful good experience with Stone mountain Volkswagen dealer. Very informative lot of patient and a lot of considerations for the customer. Rachel help me the whole time walking through the door. She represent your company very professional and courteous just what the customer needs. Thank youDawud Shabazz. Hip hip hooray for Rachel.

My wife was in day one of a 6 Day Rd. trip from Florida to Massachusetts, when our car developed trouble just south of the dealership. She called up and made an appointment with the service department who were very nice when they answered her call. She then brought her car in to the dealership the following day early as it was better off being there if something opened up earlier than sitting in a hotel parking lot. My wife first dealt with Jason and then Greg. These two gentlemen were responsive, communicative and highly professional. They realized my wife was stuck between a rock and hard place and did everything they could to make the situation as good as they could. They got her car in the next day, diagnosed and fixed the problem and washed the car by 10 in the morning and my wife continued the trip safely with my children. I can’t say enough how appreciative me and my family are for the professionalism and courtesy.

Customer service was amazing but it took 2 hours to simply program a new key. That’s unacceptable I’m not a mechanic but I had been told when I made my appointment that it would take about 30-45 minutes. I’ve also had this same service done and it was a lot less than 2 hours. Still overall good dealership, but took way too long.

I purchased a new ID4 from Stone Mountain VW and it was a great experience. They answered all my questions, gave excellent information, and they were thoughtful of my time. If your thinking about buying a new or used car give them a call.

Great overall experience customer service and automotive service out standing. I would like to thank them for a great overall experience.

I praised and thanked God for a specific year, make and model and Stone Mountain Volkswagen had it. Carlos was amazing he was the vessel that made it all happen. Kurt in financing was the light at the end of the tunnel. I rode out of there in my new car the same day. Praise be to God. Thank you guys

My visit was very impressive the staff was so friendly and made me feel like family. The type of service they provide is very hard to find these days. I would definitely send my friends and family to have cars service done. Good job good job.Thank you for your service it was great.

Excellent services- not too expensive. I enjoyed my first experience! Customer service was very excellent- the specialists do move from behind the desk -unlike at some dealerships where they just talk to you behind the desk. Now that is excellent customer service!

I had the pleasure of working with Tony Mccord, and it was literally the best car buying experience Ive ever had. He asked me what I was looking for, my must-haves, and my wish list items, and then exceeded my expectations. He truly was a gem to work with, and I highly recommend making Tony your car guy. You wont be disappointed!

My Service Advisor Greg is always spot on when it comes to providing exceptional customer service. I will continue to take my car there for servicing.

Was expecting a quick oil change and ended up waiting almost 4 hours. Other than that it was a great experience.

Toni was amazing! He helped me with my first car back in 2018 and made it the easiest process ever. I even came back and traded my lease in and Toni helped me with that. He helped me get the exact car I wanted. I love my car!

I recently bought my first car from here! I had such great help from Mat who helped find the right one! He was very informing & made sure to find the right car! He made the process very easy & helpful! No stress at all! He made sure to explain everything to me every time I had a question he made sure to give me an answer! I would def recommend anyone here! & go to Mat he’s great!

Tony was great. Definitely exceeded my expectations. The process was smooth, easy, and didn’t take nearly as long as I expected with purchasing a new car. I felt very comfortable with Tony and I am so excited that he assisted me.

Had such a great experience with Tony purchasing my first car. He answered any questions i had and made sure i was comfortable and informed. Very pleasant !

Great experience at this location! Tony, our salesperson, was awesome- he was knowledgeable and explained the differences between the models so I can make the best decision for me. Would recommend to family and friends! :)

Excellent service, great people skills, excellent knowledge and help with getting the finance, no hidden fees. Beautiful experience, Miguel Lucero is a true professional!

Tony was great! He was very attentive and was ableTo respond to my needs in a timely manner. My vehicle I wanted was ready when I got to the dealership because everyone knows you can be at a dealership for hours. He was able to get me the best deal for the vehicle I wanted. Overall great experience!

Working with Sung was a real pleasure. I came in knowing which car I wanted to purchase after doing research and some online shopping, and he did not try to steer me towards other options. He was knowledgeable, friendly, and took a low-pressure approach. I left with a great car and a fair deal--I would definitely recommend that you set up an appointment with Sung at Stone Mountain if you are considering a VW!

Carlos Miranda and his team are amazing. Carlos was very knowledgeable and provided us with the best customer service. Car shopping can be stressful, but Carlos made us feel comfortable. This was by far the best experience I’ve had at a dealership.

Tony is the guy to go see! He’s an attentive listener and takes into consideration all concerns that you may have. He makes the car buying experience a smooth and easy as he’s not pushy and only looks to help by finding exactly what fits your needs.

Best car buying experience my husband and I have ever had. The process was seamless. From my first call to signing the papers. Our sales person Sung An, was the absolute best car sales person we have ever dealt with. I would highly recommend this dealership, and Sung An to anyone.

Great experience in buying a used car. Dealership did not play games, was spot on with service and price. Would highly recommend Stone Mountain Volkswagen and my salesman Eldar for you car buying needs.

My experience with them it was very frustrating 😑just buy a car if you need but never expect anything good after,and never buy any extra plans for the car because they are not working when you need. Their service is very limited I had very bad experience, they are there just to take your money and thats all. And also we did all the service there but if you have an issue is not their fault is yours ..this is how they treat their customers. Thank you for making my day..🤐

I had a wonderful experience with Sung! He was knowledgeable about the product, attentive to my needs and we were able to sign and close the deal in less than two hours! Great customer service.

I would like to give Matt 20 stars for his great customer service. He was very humble & down to earth. I did not feel like I was being harassed or pushed to buy a car. He understood my needs, he was patient & very nice. He helped me with picking the right car that fit my needs.

It really was a stress free car purchasing that I have never experienced before. Sung An was very helpful for us to determine the right vehicle and trim level. No pressure at all and he was such a hard working young sales person. Definitely recommend him to any potential VW buyers.

What a joy to have Tony as my salesperson. He was professional, very knowledgeable, patience which meant a whole lot. Payments at a good rate. I will definitely send people his way, Tony is good at his craft!

I’m truly impressed by the knowledge and customer service I received from Tony at Stone Mountain Volkswagen. I would definitely recommend anyone to visit them. Excellent service, smooth process, and great quality vehicles! Make sure you ask for Tony!!!!!

Love this place,the service department is awesome! It a drive for me to get there but its worth it. They do really great work!

Great experience with the service department! Chris really goes the extra mile to make customers feel like they matter and shows amazing attention to all the details.

Horrible service. My mechanic told me that there was a timing belt issue, but to call Vw and it was still under warranty. Called vw and they said I had to take it to a dealership. I took it to VW Stone Mountain - worst decision. I should of gone to Jim Ellis even if it was further. They said it wasn’t a timing belt - okay. I paid to have it fixed since I needed the car. They told me I also needed fans replaced - my mechanic didn’t show that as a code and never mentioned it. I told them fix the main issue so I could take back to my mechanic to see if the fan was an issue. When picking up car (after paying) the battery was dead. I asked for the codes that they ran - battery never showed any codes. Battery was new. They did something to run the battery dead. First they told me that the battery could of died because it was old. I explained it was not old. They tried to tell me that new batteries could die anywhere. I told them that when my mechanic did a check the battery was never an issue or came up faulty. When they ran a diagnostic- including the checking of the battery - there was no issue. On my paperwork they provided - it showed the battery was good. Then why was my battery dead? Then they told me that it was because I didn’t replace the fans (that we suspected didn’t need replacing). Long story short - the manager wanted to upsell us getting the fans replaced in order for him to do anything about the battery that was at their care. I took back to my mechanic and he finds no issue with the fans. The fans have not been “constantly running” as they said they were. They claimed my battery was being drained because of the fans - and that was also false. They will try to upsell you for services you don’t need - and for that I will never go back, but I highly suggest that you find somewhere else to go. When I went they claimed to have excellent customer service and the best returning customers - but I found those statements to be false.

They stained the seating area with grease. But all mechanics do that. They cleaned it up nicely. Other than that, service is good and priced right

I had the best experience went in for just a diagnosis and left with everything fixed and cleaned. Mr.Jason helped me get every right. Definitely keeping them on speed dial.

Best dealership in the state, and the only dealership that gave me a deal I couldn’t walk away from. Very nice management and understanding group of people.

Tony was a great help purchasing my car. I couldn’t be more happy with it and the service he provided. Thanks again Tony!

On a scale of 0 - 100, my score is a 90 due to the wait time. My car performance was always good, but now it appears better.

We went straight to the point, make the decitions base on the vehicle that I want it.

Tony McCord has superior customer service skills. I highly recommend him to anyone who is looking into purchasing a car. He helped us so much and made this experience so peaceful and easy. Ask FOR TONY!

I came here to get a car, and the service I got was amazing. I got what I needed in short amount of time and was greeted by an amazing dealer “Tony”. If you come to this location I highly recommend speaking to him. 10/10 across the board.

I had a really good experience buying a car at this dealership. Sung An helped me from start to finish. He was patient, knowledgeable, thorough and honest in the information he provided. I will absolutely recommend this dealership to others and will use them again myself.

My family and I had a great experience at Stone Mountain Volkswagen. We purchased a Tiguan 2021 SE. Brian is a top-notch sales representative, that is very informative and compassionate about his customers. I highly recommend Brian if you are looking to purchase a vehicle.

Stone Mountain VW is service is Amazing 🤩 They are consistently professional, courteous, willing and ready to serve their customers. Thank you Stone Mountain VW for being The Best!

Very happy with the level of service that we received from Stone Mountain VW- specifically from Will Gomez. He was extremely personable and professional; thoroughly explained the process and now has 2 satisfied customers. Highly recommend.

Never thought buying a new car would be so smooth! Thanks Lori was making the process very rewarding and Rob for running an amazing dealership! Highly recommend seeing these guys for a new VW!

Not sure if I would honestly try this dealership. Reached out as I was interested in a vehicle I saw on their website. Salesman called me in which I explained what I was trying to do and the vehicle I was interested in. I just got the feeling like there was just no interest in working with me. I ended up going to another dealership and worked out a deal.

My experience was wonderful. I was referred by Angel the BDC Manager to Sung a Sales Specialist and he listened to me and helped me find what I wanted. He didnt try to talk me into anything else. I really appreciate that. Great Service Experience.

The service department is excellent. Responsive, friendly fast and knowledgeable. Highly recommend these folks.

I recently purchased my third vehicle from Stone Mountain VW. They are very easy to do business with, no pressure. Love this dealership!

I wanted to take time to acknowledge the excellent customer service BRIAN provided. My wife and I are returning back to the VW family. Brian was very proactive and very knowledgeable about the SUVs my wife was interested in. We visited several dealerships throughout the Atlanta Metropolitan area. Customers service is become a thing of the past but BRIAN exceeded our expectation as a Sales Consultant. It is because of BRIAN we moved forward with purchasing the new vehicle. Brian thank you again for making this a exceptional experience.

Please do not bring your car here to be serviced. Find some other place that will actually do what they say they will do on time without excuses. Tried to reach the general manager but too many gate keepers to deflect you. Paid full price to get a front end alignment and they did not do anything to it but put it on the machine and unalign it. And the proof is on their documentation. In addition I had to schedule an appointment and still could not get the addl work done in a timely manner. Premium prices poor service.

Tony & Sung were amazing to work with. Personable, friendly, knowledgeable, and understanding. If I need another car, I know who to call. Thanks for answering all of my questions and going above and beyond!!

I sent my husband to get an oil change for my vehicle and he said he had to wait 3 hours to get service. I called to check on him and he was very unhappy about the wait time. Not understanding if short of staff or what the issue was?

Great car buying experience. Carlos was a great help. I hope he is available when my next car buying event happens.Had to do a return trip because of a damaged seatbelt. Not only did they replace it but detailed our car as well since we were having to drive a long way to get it done. Such a great dealership, service dept and car salesman!

I recently purchased a 2021 vehicle Volkswagen Jetta GLI. Im very happy with the vehicle, sales and financing options were great. The staff treated me well and really bend over backward to ensure my experience was the best, Unfortunately all the positive comments are tainted by a negative experience. The car purchased had tinted windows that were too darl, per law enforcement. I called the dealer and was advised that they would remove the tint from the front windows and I agreed to pay for the re-tinting. The service associate ensured me the manager would call me back to arrange the process. I returned to the dealership twice over the week to inquire about the tinting process since I did not want to get a ticket or run afoul of the police. I left my contact information on each visit but never received a call back.I finally visited a tint shop any paid for the removal of the tint and subsequent reapplication. A call back would have made the process consistent with good customer service, This is the second car purchased from this dealer.. It will be my last.

Deni and the team did an awesome job finding me a perfect new car that I can fit in. Not easy for 68 guy to just go in and buy a car.While we were there the staff always wanted to make sure we are good.I love my new Wolksvagen Atlas.Special thanks to the sales manager who wasnt pushy but was very detailed explaining the coverage and options.Very different, in super positive way, than what I experienced last time i was buying a car at the different dealerI would always reccomend this place, and they are proof that car buying doesnt take a long time if they qualify you correctly and you know what you want.When researching Ive read horrible experiences of many different car places in Atlanta (mainly complaining how long it takes)Showroom is very clean and everyone is super friendly and nice(with masks on). If you want to buy a new or used car go to Stone Mountain Volkswagen and see what they have in stock. You will be pleasantly surprised with the approach and will have great experience.Disclaimer: the picture is not taken at their location, its a random parking lot i was at