I came in at 9:30am to pay for my 10x10 storage and went back home to move. The mover told me I need a 10x15 instead of a 10x10 so I called Maria and asked If they had 10x15 available she said they did for $390. I was comfortable paying $280 for a 10x10 but not an extra $100. I asked to get my money back I just paid for the storage and she said no refunds. I had just paid 30 mins before I called her back to upgrade. I dont recommend going here if you not sure of what storage size to get or if you in a rush.

CubeSmart was very patient and lenient with me in regards to my situation they took care of me very well I will highly recommend CubeSmart. Their store manager Natalie was amazing

Natalie and Maria at the Stone Mountain Highway location are great. These two ladies offer great customer service with a pleasant demeanor. They made the stress of moving more manageable. Thanks ladies.

Weve been a customer for 3+ years and always paid our bill automatically; we had to get the unit when we moved to Florida from Georgia. We are vacating our unit this month and inadvertently didnt realize our CC expired in the same month we are vacating. So of course the charge didnt go through. Once we noticed, I called Cube Smart in Snellville and asked if they could waive the late fee for a long-standing customer, and they said they would.

Natalie was very professional and helpful. She was informative and speedy in the process.

Manager polite...clean facility, price could be a few$$ cheaper for long term rentals or maybe better/more discounts. 🙂

I had an absolutely awesome customer service experience when I recently rented a parking space for my 25-passenger bus. Natalie greeted me on my first visit and showed me an ideal spot to park my vehicle. I quickly signed up and returned a few days later with the bus, only to realize that I should have asked for a larger area. I was hanging way off the parking pad. Totally my fault; I always think my bus is smaller than it actually is. When I went to the office to explain my faux pas, Natalie understood and allowed me to finish out the month that I had paid for even though I clearly needed more room. At the time, a larger space wasnt available at that location but she promised to let me know if one was vacated. A few days later, she called to offer me a bigger spot. The transition was seamless! Natalies professional, positive attitude and helpful determination definitely won me over. Another manager, Maria, was also a great help when I stopped by on a day that Natalie was off duty. The staff at CubeSmart, Snellville are a real asset to the company! I am happy to have my business vehicle parked there!

Stored a vehicle here for a few months. It was easy to do and contactless. The grounds here are well-kept, security cameras are placed in several areas and the security gate always work/not broken. I would use this location again in the future.

Great staff and very easy to get a storage.

The place is clean and neat, access is great and the Individual that assisted me was very kind and thoughtful. Helped me through the process with care.

Great place clean and secure. Their manager Natalie is the best. She is professional and attentive to your needs.

Great Customer Service!!!!! Needed to suddenly extend my reservation without any issues. This place not only looked clean, but the unit smelled clean. Also, happen to be there at night and the outside lights are very well placed. Was not afraid of being there by myself. Great prices also!

Just rented a 10x15 space and the experience couldnt have gone better. The ladies in the office were extremely nice and customer oriented, explained all the options, and got me into the right sized unit at a very reasonable price. Made the reservation online, received a courtesy call the night before move in, and everything was ready to go when we arrived.

It was a quick, smooth and great transaction, I even was able to get my friend a referral fee off her next month rental🥰..

Love the customer service at this Snellville location! The manager, Natalie, is always helpful, friendly, and tries to accommodate you in every way possible. Great price, too!

The storage location was conveniently located near my next home, and manager Ms. Natalie Whites customer service was exceptional.

Great service and I felt like my items were safe.

Ho mi they are excellent in their business great service excellent job your property sure to be safe when it place in their trust . Thank you Cubes Smart .

Natalie carefully explained our rights and obligations before we signed up. The lot is always immaculate, and we felt very secure in leaving our trailer there.

Good customer service . Easy to get in and out, contact free. Everything is a breeze

Cube smart was very helpful when i visited.I needed a lock cut off and the clerk came right away and cut it off thank you for your help.

Very, very, very friendly! Clean facilities that are very accommodating with carts. Worth every penny.

Great Service! Most friendly staff to work with...!🤗

I like this particular storage facilities because it has outside access and I bit more private.This facility is also well-kept.

Great Customer Service.

Very professional and friendly staff, who will work with you and advise on best options for you to walk away happy. they really made me feel at ease that my business would be respected at all times.

Magnificent place and great staff

The whole experience was smoothe.

So far so goo! Friendly and accommodating, need my and organized. Better rate then a competitor I was renting from.

Natalie Smith was extremely helpful and pleasant to work with.

The website asks Did we WOW you? Thats one way to put it. I paid all 3 fees to acquire a 5x5x8 cube. (Admin fee, Required Insurance fee, Cube fee).I explained to the nice customer service person that I would leave the state that night to retrieve my furniture from another storage facility and return in 5 days with my items to store. Upon my return, I explained that I discovered that my previous unit had been burglarized and I no longer had anything to store at Cubesmart. I asked if any part of the three separate fees Id paid less than a week before could be refunded, since my unit had never been used. The answer was no. My feeling is that I was robbed twice...my original unit was robbed and I was robbed by CubeSmart.

I needed a storage unit for a short period of time so I had checked out a Storage place near to my house. I was did not find it to my liking and didnt feel safe should I need to go by myself to the unit.So I went back to CubeSmart where I have a RV there because I felt safer, larger diveways. It just was more comfortable. Stephanie was great helping me get a unit and when moving day Natalie was great and helpful when I went to pick up the truck. Great service to be able to use their truck to help us move. Very nice clean and well run.

Natalie and Alicia were very professional and informative. I wish I could have rented based on my experience with them but the parking space they had available just didnt meet my needs. Otherwise they would have earned my business hands down. Thanks Ladies.

Excellent manager, clean storage spaces and easy entry and exit when storage got items

Move-in price quoted: $24.00Actual charge at move-in: $55.07Good service, secure facility, clean, reasonably responsive. However, it would be nice if they informed you ahead of time that (a) They require you to bring proof of insurance with you or purchase theirs; and (b) they require you to have a lock with you when you sign your lease (even if you arent moving anything into the facility immediately), or you have to purchase theirs (they only sell one kind, and its a good one but not cheap). None of this is unreasonable, but it was unexpected and it would be very easy for the business to fix this by adding a quick statement to the initial quote they email you to prepare you. That would make a much more customer-friendly experience - especially for those of us who are on strict budgets and plan our expenses based on what businesses tell us.

We have had a slip for our camper here for three years. Very safe, well lit, extraordinarily clean and helpful staff. Natalie and Stephanie understand the complexities of moving and storage. They know moving and dealing with stuff and really work to make it easier for you.No hard sale for more, just good customer service.BRAVO!

Natalie the supervisor is AMAZING Ive been her customer for years... she rocks

Excellent service. Nathalie was great. Seamless move ins with upfront prices and even easier move outs. I would strongly recommend this company.

Attentive and helpful folks here who care. Weve changed units a few times and theyve been great about it. Easy to work with and friendly, too. Highly recommended.

Cubesmart made me feel comfortable and happy I chose to do business with them! Stephanie provided a friendly clean environment. She went out of her way to bring me a cold bottle of water. Thank you guys for great service!

The reps there are very professional. They drove me around and showed me the location. The one I needed wasnt available but I was called the very moment it was by Natalie, which was very well spoken. She gave me many details and was very straight fwd with the information I needed to know. I got a great rate, and am very pleased with the location, the sense of security, and the staff.

I have been a customer here for many years. Always courteous, friendly and very helpful. If you are in the market for storage space, look no further. Stephanie and Natalie go out of their way to make sure the mini storage experience is a pleasant one.

Tisha was a amazing with the customer service she displayed. I cant think of a more important time to me that a repersentive has come through in my time of need. She is one of kind and needs to be rewarded for her kindnesses and great work!

This is a wonderful storage company. There customer is A1! I would recommend anyone to them who needs storage!! Thank you so much for all your help Alesia!!

Great online payment services. Limited onsite services. No dumpster etc.

This is a fine establishment! Everyone involved seems to care about their job and care about the customer. I am thoroughly impressed with CubeSmart and will definitely do business with them again. HIGHLY recommend this Stone Mountain Highway location.

Natalie and Alesha are both professional and helpful. Theyve been patient when I ask all my questions and never made me feel like I was taking too long. They are the reason I moved all my units to the Snellville location.They are also the reason I recommend CubeSmart to everybody that I run into that is talking about needing a storage unit.I suggest CubeSmart take care of these ladies because you dont want to lose them

My favorite storage that I have used in all my years of needing one by far. Natalie and Alexis are my saviors. They know there stuff and has the best customer service. My girls!!!

Wonderful experience! It was my first time renting a unit and it was painless and straight forward. I would recommend Cubesmart to anyone! Stephanie Hunter was very helpful, pleasant, knowledgeable.

Been renting a storage unit for about 4 months now. Great staff and simple process. And Ms. Alesia is awesome!

Went to work in our unit today. Have become increasingly dissatisfied with our particular unit. No light, smaller than advertised, no place to get rid of trash. My wife, who must use a cane, tried to drag some empth plastic storage containers to the dumpster. The manager? made her drag them back to our unit. I was unable to help her. We did not know we could not use the dumpster. All we have is a small subcompact car. For what they ACTUALLY charge, as opposed to advertise, they are quite expensive. We will be moving as soon as I can get the help I need.

Our Storage unit got broken into.. some of my stuff was stolen. We are having a hard time getting money for our items, even though we had insurance. We are on the verge of contactibg the police for a thorough investigation and the tv station to make others aware.

Tisha and Stephanie. The customer service women were very helpful and polite. I would definitely. Recommend this storage facility

Clean, professional and knowledgeable.

When you come ask for Alesia! She is awesome she helped us with so much and now we have a wonderful storage unit for our things. District Manager give her a raise! 😀

Staff are very kind, and helpful. Clean facilities

Customer NO service. Not what I expected in storage facility. Personnel at facility as well as customer service representative at 800 number, just trained robots. Only say what company has scripted them to say. Big disappointment.

Tisha & Stephanie were great! They both were very helpful. Even though it was close to quitting time they were friendly and professional! I coming here if you ever need a unit!!

Outstanding Customer Service. Should have stored my items there years ago. Thank you.

Neat and clean, only issue is the boxes that you type your code # to get in and out ..are worn and hard to read. I have uneasy feeling about these boxes. There should be something better available on the market.Suggestion - on the card you give to customers with code on it - on back have address and phone number of this location printed on it.

I been to many storage places around the Atlanta area and dealt with a host of admins, but Alesia I can say is genuine, open minded and overall knowledgeable at her profession. She listens and offer suggestions. I nominate her for employer of the month if there was such a poll. Thank you Alesia and CubeSmart

Customer service was Excellent, store representatives were extremely knowledgeable and helpful. I would definitely recommend this location to any one.

The ladies always took great care of me; and my storage unit was clean and a nice size.

Stephinie Hunter knows all about Cube Smart. Answered all my questions. Leslie was very pleasant and professional.

Storing our furniture for our move was a lot easier than we anticipated. With Natalies help we feel our items are safely stored until our new home is ready

The attendant was very helpful and courteous...based on her performance alone I would recommend CubeSmart to anyone needing storage.

Great customer service. Stephanie, Natalie and Justin were great to deal with. Highly recommend.

Excellent customer service and value for the storage needs we were seeking. Very clean office and robust security system in place, with additional assurance with one of the management team living next door or close to the storage facility.

5 stars for employees and 1 star for Cubesmart. Storage is storage for the most part so what makes a difference is the employees and how the company treats you. I have recently left Cubesmart and not because of the employees, they have been wonderful, but because I dont feel the company truly appreciates our business. Rates keep going and are now twice what a new costumer gets.

Tisha was amazing she made my move so much easier I just love her..i will definitely recommend this place

Had a wonderful experience thus far with CubeSmart in Snellville, the receptionist Tisha was extremely helpful and very polite not to mention patient with my indecisiveness. I recommend this location

Do not store your things here! It is overpriced and they dont prorate the rent. Youd be better off going to Uhaul.

I had a wonderful, smooth move with CubeSmart. The customer service from Natalie was the icing on the cake. Great job!!!!

Very clean location and the manager was very helpful. Prices are the best that I have found.

Very good service and friendly people

Tisha was amazing and beautiful shes so nice and was very helpful well recommend thanks Tisha

Tisha was the best!!!! She has outstanding customer service skills and goes above and beyond to help you.

Great price, service and overall experience!

Thumbs up to this location!I you need the best location to store your car be smart and use Cubesmart and ask for Nasha!! she is so professional and explain everything in detail I am so excited to park my beloved car with Cubesmart and the GM is top notch too. Stop looking you found the right place. Thank you Nasha!!

Tasia Robinson at the Snellville was wonderful to work with. I highly reccomend this facility!

Wilma and Damien were exceptional. I had an excellent experiwnce in the store with them today. I highly reccomend CUBESMART- Snellbille,GA

Shay was very polite, curteous and personable. She made the checkin process very pleasant.

Stephinie assisted me today. She went above and beyond and I truly appreciate her help and because of her I will always choose your location when I need future service

Quick, easy& inexpensive

Not a friendly place to visit even if it is a manager getting first time business rude approach on first visit to do business

Great place

Many options for storage sizes and any budget.

Awesome customer service, super nice people, and a very nice facility!

Shay Pettaway who is the manager of this location is the best!!! I would recommend this location to anyone!!!

Great manager, clean facility

In 5 years my rate had more than doubled.

It feels good to know that people genuinely care about you, its not just a job and are considerate of your needs. Thank you!!

Tisha is amazing .great customer service.

Had a great experience Tisha was very helpful and had a great attitude!!!!!

I had a great experience with Stephinie

Good service, clean, nice!

Good

Impressed...

Stephanie and Natalie are super!!

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