Collision Center staff, prompt, professional and knowledgeable! Thank you Heidi and David for all the assistance, you guys will be recommended.

A minor repair on my 325i

Matt Did Estimate.. ..he was Very Friendly, Kind,, & Searched his Info ..Thanks Matt

Waiting for my auto to be repaired...very good service in the past!😊😉

I had an amazing experience! If you are looking to purchase a vehicle I encourage you to stop by Basney In south bend. Tyler and Dean were Awesome, They were very upfront and honest and I knew exactly what I was purchasing. Im very pleased with my purchase.

A fantastic day with fantastic people!!!As a female, I was treated with respect and was given undivided attention to help me get the right car for my every day use.I personally dealt with Chad and Denny. Both were helpful, respectable, and not pushy.A fabulous location to purchase a car at.

Great place to buy a car!

Terrible service experience with Seth. My X3 needed sensor parts replacement that they didn’t have. Seth told me that they ordered it and that it will arrive in 2 days but never followed up with me for more than TWO weeks. I later called the service department asking for his boss (Jason). I was surprised to learn that they already had the parts but apparently forgot to call me! I’d rather drive to Schererville or Kalamazoo to service my BMW.BAD CUSTOMER SERVICE @ BASNEY

This place has one good maintenance representative and his name is Austin. Everyone else you deal with has a varying level of competence. If you dont get to deal with Austin then I would take your car to somewhere else in the area. Basney does a frustrating number of customer reviews and follow-ups, but there is no evidence that they are working to make any kinds of changes based on the calls they get. Also, the whole place works like its 19 85 as they do not take any online reservations for service as of yet. The people are kind and the mechanics are good, but they only have the one good service representative and thats a problem.

Excellent service from Shawn Rembold! Provided exactly what we wanted and within the payment we expected with no pressure to up sell. Tim (sorry, forgot his last name) gave us the name of a terrific insurance person who handled the entire process for us over the phone and Dean who walked through each step of the financing process. Great service from every person we encountered.

💘

This is a top notch place to deal with, great group of people.

Very friendly service

They fixed the service light on our new car!!

Excellent service !!!!

Great experience and some of the best body work in the area.

The best dealership to work for and to visit !!!

No work to earn business. The sales person said theyd beat a deal that I brought to them. I went with a dealership that worked, negotiated and fought to earn my business. Not one that wanted to sit back and have me do all the work and then walk in and hand then a deal. The best price he would give otherwise was sticker price. I wasnt going to have a dealership negotiate and fight for my business and then walk into Basney and say heres my best deal. That not right for the dealership that worked and put forth effort for the deal to have me take it to a lazy sales person, whom did nothing just to save $50.The salesperson was lazy and wanted me to do the work.

Always fast, always friendly, great service.

Love my Mazda CX 5! They are so easy to work with and I dont feel stressed at all!

Loving our 2019 Ridgeline! Bryan Smith was our salesman. He did an outstanding job of getting the most out of our trade-in (which had body damage) and the best price for the new vehicle. The damage to the door was a huge barrier to all other dealerships giving a good trade in value but Basney made it a non-issue! That was the second moment I knew this was the right deal.... The first was the very impressive test drive of the Ridgeline!! Its A quieter and smoother ride than my wifes new Acura RDX!

Very professional services and friendly staff. Definitely buy cars from them again.

MORE BASNEY BODY SHOP SHODDY WORKMANSHIP!!Since my last review of them, I hand washed my car and noticed masking tape lines and paint overspray on the trunk lid and the rough feel of overspray on other body parts also. So, this makes (8) eight shoddy, unprofessional and inexcusable problems I have had with their work on my car. See my earlier post for the other (7) seven.I expected one of the best outcomes but have been sorely disappointed in the results of their your car will be repaired to BMW standards claim.Worse yet, the general manager will not return my calls to talk about my dissatisfaction!To be fair, they have fixed all the issues but I feel that all these obvious problems should have never gotten out of the shop for me to discover!My advice, stay away from the body shop!Also there were extra trips and costs in terms of my time and the inconvenience of not having my car available to me.Also, to be fair, the service department couldnt be better.

Great staff and service

Horrible customer service. Excessively long appointment scheduling times and rude staff. Never going back I would scrap my BMW first. If I could zero stars I would.

Perfect service.

Thorough and quick

Great staff and surface.

Awesome 👍

My spot

Overpriced for a mechanic it costs $350 for them to put in a new battery in my car and my car was still not right I had to put it in jaccar

Customer service is abismal

Excellent service

Because I never was there