I went to the store on 8/30/21 for trade in phone info. Joshua A. indicated I qualified to trade in my old phone for a new one for $1,000 worth. I took the cover off my old phone he checked it and confirmed once again the amount for the trade in. He said once I receive my new phone by mail to transfer all data from my old phone then bring it to the store so the $1000 can be applied. I get to the store today and surprise!!!! Another rep says its not worth $1,000 but probably $350 due to a small crack on the back. Therefore, Id have to pay the difference. I explained to him Joshua had verified the phone. He apologized for him and thats it. Great customer service guys, just awesome 👏 👌

I would personally like to say Orlando is a very nice guy and helped me get a new iPhone fast and easy. He also helped me switch my number over from T-Mobile to at&t easily. He told me about the discount for the unlimited plan which helped alot and also when he switched my T-Mobile number to at&t it was his day off!!! He did it from home….. now that’s a hard worker and great business. Don’t let this review go unnoticed he deserves something I really appreciate all his help 😁

It’s a good store, employees are very helpful. Just a heads up tho, on Sundays the store is closed. They have new temporary hours. Was disappointed to learn this b/c on maps it says the store is open on Sunday but in fact it is not.

The best location for prompt friendly knowledgeable staff. Mason is the best!

I just want to thank Mason who was MORE than helpful and did such an amazing job helping me get a new phone and helping my (not so easy to get along with) grandpa update his old phone to switch to a new one ! After going to countless other locations he was able to help all of us get everything we needed to accomplish done! He was very patient with us and a life saver for my family and I. He is doing an amazing job! I will defiantly be going back to him to switch my X-finity internet over to a better plan!

My husband and daughter and I went to AT&T and had the most wonderful and pleasurable service from Mason Logan. He was so knowledgeable and helpful beyond expectations. He found us savings that we never thought were available. He was so kind and patient with me.. I am technically challenged. I just had to write this review because it it 100% earned!

I was very satisfied due to the fact that I went it there to change mobile lines and it got completed. It was resolved in a timeline manner. The only reason it took 20 minutes plus, was because the problem was on my end. Not the employee.

I signed up for phones in May. I was lied to about when they’d arrived. Canceled order went to the store. I was told $300 a month, now I’m being billed over 500 a month and they are not supposed to draft my account on a certain day because I changed my billing date, yet the keep pulling money and over drafting my account, I spend 4 hours every month between complaining about their screw up and calling my bank to again dispute charges. Ready to cancel service and go back to my previous provider. Thanks ATT for showing me how incompetent your company is and showing me that your reps will lie to make a sale. Sad

Thank you for making the purchase of my Galaxy S21 so easy. You met all my needs, very polite, and Eddie you and your Associates did everything to close the sale. Thanks for transferring my data, appreciate it.

Are usually don’t like to go to the phone store since they take forever but this store actually they were pretty fast They were very polite and they had good manners and very respectful as well they help me and they recommend me what was the best plan that we needed

Got 2 new phones 2 weeks ago. Svc was fantastic.Rcvd one of the 2 new phones and went back to have them help me switch it and also help w a cracked new phone. This gentleman was so rude I had to end up leaving.

After speaking with many AT&T customer service people by phone and a few trips to the Elgin and St Charles stores Salvador Zamora was very determined to figure out what he could be able to do for me! This was somewhat comforting. Fingers crossed his solution will fix the issue. Thank You for really listening to me and your patients and determination.

This Southelgin store service is garbage on phone they put you on hold for 30 minutes or and half time store associate can’t answer any questions properly and manger is worth less . AT&T love’s to hoses consumers.

Watch out for these guys as they are snakes. Bought and activated two phones here. Both times additional protection plans and add ons were put on my account without my knowledge or permission after I left. This is clearly not a rouge employee but the store culture. AT&T is better than this and they need to take action against the fraudsters.

I Highly recommend this AT&T location. I had the pleasure of getting assistance from Angel. I walked in just expecting to get information on shipping my phones I was going to trade-in. Angel went above and beyond!Turns out the rep who initially Signed me up for AT&T put me on the wrong phone plan. When Angel took a look at my phone plan he got me an even better deal with the same monthly payments, assisted me was signing up for multiple discounts that I was qualified for. Also, broke down my billing for me and advise me of all the information that was missed during my initial sign up with AT&T from the previous rep from Target.Angel was very patient when I was trying to get all of my credentials together. Not to mention, the manager Josue was very proactive in assisting me with the shipping details. I walked in feeling very overwhelmed and walked out more than satisfied!Even after leaving the store, I reached out to Angel over the phone and Angel was very quick and thorough about answering my questions that I had forgotten to ask why I was at the store. I just have to say what an amazing experience I had overall at that AT&T location because of Angel and Josue! I Definitely will be referring others their way!

I was helped after long strugle with the online systemWhen i was porting inIt took a while to get the sim cardAnd then it didnt activate it self so it left me phonelessCant even call costumer service!After 3 hours and 6 costumer representatives from an other phoneI was able to activate it

They attended me quickly and courteously

My mom and I came in to trade in our phones eddy was the one to help us out. We had to order my phone, which I was okay with. What really upset me is I was told with even a crack in my screen that my phone would trade In for $300. I go in to trade in my phone and was told I would get $25 dollars for my phone. If that was the case I would have kept my old phone. They told me I could go get the screen fixed, which cost me $65, and then come back and trade my phone in for the value. I then told angel that if I knew I could just switch everything back over and just keep my old phone. He then told me there was a fee to do even that. I was upset cause in the end I spent more than I wanted to due to Eddy only wanted to get the sale to get his commission. Then when my mom got her phone they were setting up the phone in the store and he walked away for about an 30 minutes. He didn’t come back and she had to get a different sales member and he helped her out to a point. Two hours later we had to go and my mom was already upset walking out and her phone still not set up. DO NOT recommend this location. Go Somewhere else. Maybe a different provider as well

I had a great sales rep who assisted me with a purchase of two new phones and even gave me in-depth information on their new streaming program. He even was able to get me a rebate! So friendly and informative! Definitely my go-to AT&T store!

The gentleman was very helpful with the set up and purchase of our new phone.

I came in and asked how long of a wait the employee ignored me only 30 kind later when another customer was trying to check out with only a phone case did the employee say it take him another 20 to 25 mins to check her out only to give me attitude when I asked how much h longer if Id already been waiting 30 mins. Ur employees are trash just like your customer service #closethisatttlikemaburgers

Omg incredible how much Angel helped me get service! Answered all my questions very patient and very detailed in explaining how every thing works got me good deals with my internet and cable ! He actually saved me a lot of money.. I am very thankful for there help and very satisfied with everything. Would definitely send some family and friends over! Thank you Angel !

They promise you discounts, but dont help you when they dont get applied. I cant get them to call me back.Update*** 11/30/20. They still cant get my bill right. Its been 5 months. Avoid this store.

Mason was an excellent customer service provider, even when other colégiese messed up our service account.

They don’t answer the phone. They don’t respond when said they would. And sales person hung up when called out on poor service.

Excellent service! Special mention to Angel Aguiniga! He went above and beyond. He was very patient, helpful, respectful and we had the best customer service.

If you are looking for exemplary customer service with options galore to fit your needs and pocketbook, GO SEE ANGEL AT THIS AT&T. LOCATION. A rare breed for sure. Many thanks Angel!

Had some questions about my phone and the staff helped me fix my problems. Friendly staff.

The store was about to close when we walked in The associate greeted us and helped us immediately. He was very courteous and did not rush us. He was knowledgeable and was of great help! Daniel Ortega gets 5 stars!!!

Great customer service

Best experience ever. It usually takes hours when I go into a store. This time i was helped by a representative Salvador Zamora. He helped me buy a new phone, screen protector and a phone cover all in 45 minutes. He didn’t try to push me to buy a phone with things I didn’t need on it.AWESOME EXPERIENCE 👏🏽👏🏽👏🏽👏🏽👏🏽

I took my Dad there to consolidate two lines into one. As well as get a new Seior friendly phone. Ozzy helped us . He was incredibly patient with dealing with my dad as well as knowledgeable in finding the best git for him.

Despite these difficult times, these two gentlemen from the AT&T store on Randall worked quickly to get my phone back up and running. The drive up service was awesome. 5 stars, if I could give more I would. Hats off to them. Thank you.

Good service in my experiance.

The Next Up program was added without my knowledge or consent. When I asked if there were any interest or charges associated with getting a payment plan for my new phone, I was told none. I asked a couple of times. I was able to get the charge removed when I called customer service, after they explained to me the plan is optional, a fact which is not apparent on the website. Otherwise I was satisfied with the service but this does nothing to foster trust in AT&T.

Amazing customer service I accidently left my phone here and they held on to it for me until I could get back to it and I barley even had to step out of my car to get it amazing people!

Just like any other wireless box store. They will tell you anything just to get you in. Apparently AT&T rates it’s customers just like Uber or Lyft. If you ever cancel a service don’t hope to be treated like an A+ customer if you decide to come back, no matter what your credit is. My visit was a complete waste of 2 hours of my time. They must think that if you are patient enough to spend so much time with them, you’ll settle for anything. Never again. They all lie, including the managers.

I talked to two customer service people who had no interest in selling us phones. They had no knowledge of the phones or their inventory in store. Also took no time to describe the phones to us and up sell them. They only cared about the financial aspect then told us we might as well wait! Very disappointed and unhappy!

Stopped and was helped by ORLANDO. He was very patient and extremely knowledgeable about what we needed to get and answered all of our questions. I told him what I was having a problem with and he offered a solution which I was able to take care of today and I feel really happy about it.

Fixed my phone but it is getting irritating bring it in.

New updated phone for a great price. The guy that helped me was so kind and very helpful!!

The people are honest. There was no high pressure. And I love my phone. But you have to go yourself and find out. Im sure youll be happy. They have a plan for everybody. Even if you just single.

This AT&T store always comes through with great service, solving mobile service problems or getting new service/devices. Stopped in to get our tablet upgraded and although they didn’t have the tablet we wanted in store, Geon got us set up (quickly) with an awesome alternative. We also got an appointment for new cable/internet service to be set up next week that only took 5 min to set up. We’re always happy with the service at this store and Geon didn’t disappoint!

Eddie was a tremendous help! He was patient and kind! Great service.

Had a great experience. Rebeca really helped me out when I thought my phone crashed, and the whole visit was very pleasant. Thank you!

Desmond is the best!!!! Lost my phone and he made the process so easy for me.

I went this store over the weekend, and they were amazing. They took care of all of my issues and helped my son pick out a new phone. I would definitely recommend them to all of my friends.

...oh you dont want a $700 phone.. Best Buy is right over there.. I am not exaggerating at all.

The lack of excitement and enthusiasm is absurd. I feel like everyone is so tense. For the love of god relax and chill out! And wait times are horrible!

The manager Garret Minaglia have bad customer service and not attentive to his surroundings. He was helping a customer and talking about personal business. So, he was not helping him anymore, he gave him his personal number. And talked about his son birthday tomorrow facts. Bad extremely bad manager skills need to change his position. Regular team member in training for customer service skills. Dont deserve that title period....... The other young Man had a customer but, told me again we will help you soon sorry. And the customer the manager was helping stated over five times he isnt purchasing another phone. Dont have the money need help with this phone first. That he dont like and called the phone trash. Hello hello period Jesus sat there for nothing.

Not very personable felt like I was being rushed to make a decision on the phone. It seems like a commodity buy these days which is probably why there’s no personality in the decision making process with people helping you out. Either you’re going to buy a phone or not and these people are here to either take your transaction and move onto the next person.

Came to get a tablet with a data plan. It was up and running within 20 minutes. This was awesome after I had spent a few hours trying to do the same with a local competitor.

These guys are great. Great help with our phone

Adrian was eager to help and mafe things easy to understand!

BEWARE OF THIS STORE. We are in town visiting the area when our phone decided to die on us. We purchased a new phone from this location, only to discover that it’s been blacklisted and flagged as a stolen item. After getting back to the store we are informed that there’s no more in stock however if we would like to drive even further out of our way, another location has it in stock. Since this is something that AT&T should be more than accommodating to handle and fix for us since we are being extremely inconvenienced, the manager goes to pick up the phone from another location (after we had to inform them that there’s no way we are going to run around chasing down a phone to replace a stolen product they sold). Before she goes she so kindly advises us that they will gladly waive the restocking fee. Restocking fee? A) why would you ever think that a customer that was sold a STOLEN phone from YOUR STORE even be held responsible for something like that and B) why would there even be a restocking fee, the phone is blacklisted. So are you telling me that someone else could be sold this merchandise and be subjected to not only the time inconvenience but the awful attitudes given by the manager and employees? I would caution anyone considering going to this location to think twice about it because not only would you potentially be in for the inconvenience of purchasing stolen merchandise, the customer service treatment you would receive is just as bad.

Customer service not very helpful. Phone service drops alot.

Always a decent experience. I got a pre-paid phone from Walmart cause it was cheaper than their phones and they activated it. Ive had no problem with the service. Pretty good guys

Eddy was great help.

The staff is always great.

The people were very friendly and the service was fast

Friendly service during what always seems to be a lengthy process. Knowledgeable staff helped walk through some complicated changes to my account.

Knowledgeable staff, being a former Motorola employee it was interesting they steered me away from a Motorola phone to a Samsung phone.

Very small store with small products selection. Walked in., no greeting! Sat down waited for greeting, few minutes later, a new person walked in the greeted them and signed them in. We left, and went to bigger location in Saint Charles and were helped right away.

They said I was going to get a $400 credit to my account if I opened a new business line with them and according to them I wouldnt see that credit until the 3rd month/payment. That was July of 2016. Its now the end of January 2017 and still nothing. Reporting to the BBB.

Good service got my phone going

Bryant gave poor customer service!!

Eddie was very helpful! Thank you for setting us up and making it painless considering all the issues we had with att online and over the phone

NEVER had even average customer service from Verizon as cellular carrier or with cable from Xfinity- Now after experiencing ATT wish I hadnt suffered so long - Switched both services, enjoying numerous benefits, and saving money - Cant believe the difference

You guys should be more better at talking on the phone.

Very nice people, got help with my phone it was nice and easy

Very fast and friendly service. Went in to drop a line and they took care of it immediately.

TJ and Jose are great. Everyone at the store was helpful and not pushy.

The help there are great

I came in for help transferring my phone data to a new phone. I received excellent help and I walked away with a perfect new phone.

Very nice and knowledgeable sales person..

Worth less, more worried about talking to other employees, then awnser my questions

Customer service is terrible here. I would not go back...

GREAT knowledge, helpful friendly staff.

Its not the store per se.... At&t sucks.... Lots of issues with billing and hidden fees

The staff was very helpful.

Great customer service and very knowledgeable

Jake Pagan is a crook, aswell as the rest of the sales associates at this location

Could use more help

Had an issue on my bill. After getting the run around from cooperate, I went into the store and they fixed it in under five minutes.

Great service.

People have little knowledge of what information they give to customers.

Need a new way in helping people there to pay bill the machine doesnt always work and I should not have to wait to pay but the store is clean

New phone service

Good service, very helpful.

Great customer service.

People there that really care about you. And they will work with you where youre at.

Always helpful people there

The guy help me well.

These people have screwed .me by giving me a deal my cell bill is outrageous.

I checked my Visa card and they would not accept it so I gave them a call and they did not help me

Great customer experience!

They were very friendly

Worst experience my friends the manager blaming the employees and never taking ownership of his store fyi!!Gerardo sucks!!!(store manager)

Helpful and friendly

Everything went well, problem resolved