⭐️⭐️⭐️⭐️⭐️‘s for this dealership! Franklin gave me all the information I needed and made this process a breeze. He was patient and worked relentless. Great salesman, thanks brother loving my new car!

The service department here gets a big thumbs up. They checked out a weird error my truck was throwing and updated the software gratis, and looked up and ordered a part for me and still, I was in and out in less than an hour.

Guys beware!!My company, and myself have bought 6 or more vehicles from black over the past few years. I will never buy or recommend them again!I ordered a truck back in March 5 months ago,And the only reason I ordered it was because of the trade value they told me they would give me for my current truck.So I placed my order, and the truck finally comes 5 months later, and then they try to offer me $20,000 dollars LESS for my GMC 2500 AT4.Be careful with Dave.I will never do business there again.

Scott H. was extremely helpful, and I left the dealership with exactly what I wanted. He answered all the questions I had, and him and his team worked hard to get me the best rate and experience.

We had a wonderful experience with Kev at Black Chrysler Jeep Dodge Ram. We did a lot of online shopping and narrowed our picks down to 3. Their dealership was the first we visited and we didnt bother to look anywhere else. This was my sons first time purchasing and he was offered a great deal and also helped him shop for insurance. AWESOME customer service. CLEAN vehicles. WIDE variety of New and Used vehicles. We drove 3 hours and would do it again. Highly recommend Black dealership and look for Kev!

Only giving one star because I have to. My car has been serviced at least once a month since March (I just dropped it off for the fourth time now) with similar issues. However, every time I bring it back, they tell me it’s something new (even though I’m experiencing the same problems). I’ve now spent over $5K here since March. The only person who’s worth anything there is the advisor Sherry. My family and I (several cars each) have had our vehicles serviced here for years but we will no longer be using them due to this. It’s very unfortunate that the business has gone down hill. Hopefully, this time my car will actually be repaired but quite honestly, I’m not holding my breath. Don’t let my terrible experience be yours.

I want to thank the team Scott Hoffman (Salesman), Shayla Harwood (Sales Consultant), Brett Holder (Sales Manager) and Carey Holder (Finance Manager).Youve all made my car buying experience awesome,I love my RAV4. I would always recommend your dealership. God Bless You All.

All in all a pleasant experience. Had to wait and hour because another customer was before me. Vehicle I bought was thoroughly serviced and clean. If youre looking for a friendly and knowledgeable salesman at this dealership that will work with you ask for Scott Hoffman. He is transplanted from Ohio but dont hold that against Ohio. I give 4 stars because of the wait.

Staff at the service desk and cashier were extremely polite and responsive. They worked with me to meet my scheduling needs and kept me informed about the status of my Jeep. Total cost was reasonable.

Great dealership with amazing sales staff and sales desk. I highly reccomned them for a great vehicle buying experience.

Couldn’t be happier with the service and care we received from the Service Team at Black Chrysler Jeep Dodge. Our Truck broke down outside off town and they were there to pick us up and really went out of their way to make our experience less painful....lolThey even gave us a ride to lunch while we waited on the service team to get to our truck.We Highly recommend Black Chrysler Jeep Dodge and we’ll probably make the 2 he drive up to see them when I get ready for a new truck

GREAT GREAT GREAT service!!!!! Scott and the guys were MORE than helpful, went out of his/their way to get me in and out. I was super pressed for time and it was as fast and easy of a car buying process that can be. Got me the BEST rate, a great price and answered any and all questions. When it’s time for the next purchase I’m coming back. Don’t waste your time and go anywhere else, they are the tops.

I had a wonderful experience today, working with Scott Hoffman. He listened to what I needed and helped me get into an affordable and dependable new vehicle. I would definitely recommend this dealership!

I had a wonderful experience with my purchase today. Kevyn was awesome with having things ready for me when I came down to purchase the van he previously showed me. I hope to have great experiences in the future for when I’m ready to buy again!

Found my Jeep Sahara Altitude online and Kevyn Reboll reached out to my inquiry and answered my questions. Scheduled a test drive, we showed up and it was out front waiting. The whole process took less than 2 hours! Kevyn was great, as well as Michael who completed the sales paperwork. Highly recommend!

Sherry was very sweet and helpful. Other employees were sweet also.

If you are looking for a new truck you cant beat the service you will receive from Black Chrysler Jeep Dodge Ram (Pontiac for all us old timers) in Statesville. Getting exactly what I wanted for the price I wanted has never been easier. Scott Hoffman hands down the best salesman I have ever dealt with. Start to finish the process was fast and easy. Thanks guys!!

Would give 0 but cant. Had an appointment, confirmed, confirmed car was there and available. Got there not only did they not know we were coming, the car was not available due to recall. Drove an hour for nothing. They didnt seem to care. Went to competition and got excellent service.

Myron Black has a great crew of professionals working at his dealerships. He leads by example and it shows in the people we worked with. Highly recommend them for any auto needs you have!

BUYER BEWARE!!!!!!!!!! Called about a 2017 Toyota Highlander. Told them when I would be there to test drive the car and the car wasn’t ready. Test drove the car and the car had almost 2500 more miles than advertised. Asked if there was anything wrong with the car and was told no that the dealership fixes anything that’s wrong with them prior to selling..I absolutely love the car but once we had the first rain I noticed the car leaks. Called the dealership about it and was told the person who sold the car would call me back. Still haven’t received a call and it’s been 3 days now.

We’d like to thank Chris and Brett for all of their assistance during our visit and transaction. Excellent customer service experience at Black. Easy and professional but with a personal touch. Highly recommend!

Never can find a salesman But their service departments pretty cool

I would refer this company to anyone. I walked with the vehicle I wanted!!!!!! Scott Hoffman was the best sales man ever!!!!! He listened to what I wanted and made sure I got it!!! The whole sales time was a delight to work with from beginning to end.... Thank you guys so much ❤️ I will highly recommend you to anyone.

I have never met a car salesperson anywhere Ive been with such a flat affect. Chriss attitude was negative from the start and he never smiled the whole time. It was obvious he didnt want to sell my wife a vehicle. He showed no enthusiasm whatsoever. I dont know if others at this dealership are the same way or not but I would not be interested in going back.

Such a bad experience unfortunately. They miss advertized the car they had posted for different options that the car didnt have and after I gave them a call they said they couldnt do anything about it. I dont recommend.

Dont buy a car from them. I bought a 2020 wrangler from them 3 weeks later I cant get tags for it. Come to find out they never had the title to it. Here it is a month later and the temp tags ran out! They refuse to help me. Ive contacted them several times about this. They are horrible people who just want to move inventory. They dont care who they hurt in the process. They have my contact info and will not reach out to me regarding this. Dont waste your money at this place!

I called on Friday of last week and spoke with George. From the beginning he was honest about things and never tried to get my hopes up if he wasnt sure. I honestly wasnt expecting a call back but he called Monday and needed a little more information and said he was trying to work something out. Tuesday he called and said he was able to work out a great deal for me and it definitely was way better than I expected. Everything was ready when I got to the dealership- it was such a painless process thanks to him. He was able to get me a great rate for my credit. Truly better than I ever thought. He made sure we knew anything we needed to know about the vehicle before leaving. This has been the best experience I have ever had at a dealership. I was at the point of giving up looking but I am so glad I called and talked with him. If you need a vehicle- go see George. He will do whatever he can to help. Thank you George!

The SLOWEST service department on the face of the planet!!!!!!3 1/2 hours for an oil change and 2 very basic service bulletinsUPDATEThey had to install a new headliner in my truck under warranty.When I picked up the truck after 10 days at the shop, there were dirty hand prints all over my new headliner and sun visors.Im NEVER going back there and absolutely do not recommend the service department to anyone.ABSOLUTELY TERRIBLE.

Please explain this since you cant leave a review on facebook. And when I message yall dont want to explain this.

My family and I have used service department for years. But my latest experience was horrible. Service writer and service manager treated me like they didn’t care if my family ever stepped foot back in their dealership or service department ever again. Service writer is not knowledgeable enough to answer customer’s questions about there vehicles. The info that their service writer gave me was incorrect and end up cost me $ 500.00 more than the original quoted price. Service manager had not regrets that his employee gave wrong info, nor did him try to help me out with the cost of the repair. Had to give 1 star because a negative star option was not available.

They suck i would not recommend them to my dog there techs dont know what they are doing left of parts of my car when they outnit back to gether

Awesome service, Rishawn was my service advisor he did excellent at communicating the repairs needed and had me back on the road.

Its Good To Have A Hometown Dealership To Be Your Go To...My Wife and I have been working with Black Chrysler Dodge Jeep Ram since 2011. They do all our service needs. Bought a 2011 Dodge Caravan, a 2013 Ram 1500, and now a 2017 Chrysler Pacifica. They are easy to work with regardless if we are trading in for a new purchase or getting a simple oil change. Our go to persons have always been Mike in sales and Sherry in service. Being called by your first name when you walk in the door makes all the difference in the world. I would recommend them to everyone and anyone. Nicki & Robert W.

THE WHOLE STAFF WAS VERY NICE AND HELPFUL I WORKED WITH JOSEPH AND KARRI, EXCELLENT EXPERIENCE AND SERVICE

Their service department was spot on with repairs to my vehicle and prompt.

Service department is amazing

Run for the hills..... Bought a 2012 Jeep Wrangler Unlimited from them. Within a day every light on the dash was on. They would not do anything to resolve the issues since I did not purchase a warranty. Had to spend over $4000 at another dealer to get the vehicle road worthy again. I had asked them to replace a wheel stub that was stripped and did not have a lug nut on it. Come to find out later that they just glued the lug not onto the bad stud and did not actually replace it.

Excellent folks. Great service. Love my new Jeep.

Great service department

Ok

Although I wasnt able to make the deal I wanted, this dealership was by far the absolute best in this area. Several thousands less than the other huge places. George was honest, very polite and not a cologne soaked typical salesman. Jamie as well was very polite and tried to get me what I was going for. I was there for maybe 1.5 hours from start to finish, the other LKN dealer, blasted my credit app to 14 other places and took all day to the point I left agitated at the very least. Blacks is where Ill purchase my next car 100%.

They werent just trying to sell me a vehicle. They listened to what I wanted and tried to compete with other dealers prices. Friendly and definitely not like mose dealers, my family is definitely buying their next vehicle here because of how nice and informative they were.

I understand that some peoples experiences are different than others, but if I could rate zero stars from my experience, I would. The Sales team was pushy and I felt uncomfortable the whole time I was at the dealership. We agreed on a price over the phone and when we got to the dealership, they acted like it wasnt the price we agreed on, so the total was higher than the agreed upon price. By the way, this was after negotiating on and off for 3 days. Without going into any more detail I will say this, I personally will never buy from this dealership, because I dont give business to liars.

Have had my truck every scene January 2 keep telling me a date when that day come its something else will never use this dealership again February 23 and I still dont have my Truck

These guys were great. Dealt with Mr. Black, Chip, and Andrew. Everyone was professional, courteous and knowledgeable and really got me a great deal. Would recommend anyone to them and certainly hope to do more business with them down the road.

Great phone service and quick to help. Very friendly environment.

Dont use their service department. Its absolutely terrible. They were supposed to do my brothers Jeep brakes and fix some things. Nothing major mind you....couple months later we take it to another shop and learn they didnt even do half the stuff they said they did. And now where they halfway did the things they actually worked on we are looking at atleast 3000$ to get it drivable again. We will never go back. My brother takes really good care of his Jeep and this just ruined our view of this dealership.

Good and timely service.

Very friendly people!! Rishawn in service department is always friendly and very helpful!! Adam Green is the head mechanic and does great work and always friendly as well!!!

Dropped my Jeep off for some repairs on 01/10/20. Service dept informed me that I needed a new radiator and had to replace a rocker arm and cam. Should have my Jeep back 1/20/20 is what I was told. Just got off the phone with service dept this morning and it appears that while putting my radiator in they broke a valve and now it will be ready 1/25/20 if the part comes in. Hopefully they will compensate me for extended amount of time for repairs.The bright side, Sherry in customer service is phenomenal to work with. Always upbeat, very informative and honest. The delay was not her fault but she always shows empathy for the customer.Other than Sherry, not too impressed with this location.

Michael Summers made our car buying experience wonderful, we were in and out in no time. I would definitely recommend Michael and Black Automotive group to anyone I know. Everyone there was courteous and professional. I deal with car dealerships everyday in my line of work and they are definitely top notch. Beverly in F & I was also amazing Ive never seen anyone handle paperwork as quickly as she does.

My 2017 Ram 1500 eco deisel seized.these guys were absolutely amazing. got a new motor pinstalledthey are alwaysavailable for question or anything you may need.best dodge service dept I have ever dealt wuth

This is the best honest dealership I believe in the world. They cant be beat. I am so lucky they are my dealer ship. I would never take my car anywhere else. Sally catarau

Friendly and polite in the service area. Suggested services that were needed without being pushy. Nice, clean waiting area with coffee.

Huge waste of time. Twice! First time i was ignored for over an hour only to leave and empty showroom at closing time. If your deal isnt easy theyre not interested in helping you.

Cant look at their used vehicles then go across street to look at new because if salesman sees you, they wont help you

Took my 2012 Chrysler Town N Country in on July 9th. Sherry was my Service person. I explained to her that my car was running perfect however I had a strong coolant smell and that I was driving from FL to NY for a family trip. I explained to her that I was going to leave the car and rent a car so they had time to assess the car properly. I left at 8am and went on my trip at 11:30am Sherry called me and told me that I needed the head gasket replaced, a new radiator, hoses replaced, and the water pump replaced. She told me that I should savage the vehicle and that it was beyond repair. She advised me that because we put Stop leak in the vehicle that everything would need to be replaced! There was NO estimate given, She told me she would hook me up with her best salesman...... So I had the car towed to a shop and had them pressure test the vehicle and check it completely out, not only was it not pressure checked it was not the head gasket or any of the other parts stated! There was 1 hose that was cracked that was spewing coolant all over the passenger side of the car! $130 fix!!!!! Very disappointed that you would take advantage of a traveler like that, if you did it to me how many others are you taking advantage of?!?!?!?

This is a GREAT dealership that really cares about their customers! Make sure to see Roxy! Exceptional customer service, very accommodating, and they met my high expectations when I went through the vehicle purchasing process! Care after the sale is also exceptional!!! Highly recommend Roxy Porter and Jamie was also great to deal with!!

Had a great experience today at Black. Andrew helped my husband and me. Best experience Ive had at a dealership. No fuss or hassle. Told him what car we wanted and thats exactly what we got. We did test drive, paperwork, financing under 2 hours. Very impressed and will go back in the future!

This place is amazing! We went in tonight (for our 2nd car buying experience here) & We were in and out in an hour. Got exactly what I wanted & in the price range I wanted to buy it. I will continue to do business with these people. Super friendly and extremely helpful!

Very nice, didnt have to wait long before they took the information and keys needed to work on vehicle.

Buying experience was pleasant

Terrible customer service. Waited 15 minutes for someone to acknowledge that I was in the showroom. Never came out so I left

Has to be the worst service experience ever . Never been to a car service dealership where the service reps are not friendly and tell you what a bad car I bought. Ordered parts but never called me for service. Went for parts and installation and the forgot my appointment. Now they ordered a part I was told it would be around 2 hours to complete the installation and I called after 4 hours and they said they just now sent it back for installation.I won’t be going back to purchase a car or to have any service work done if possible.I love my car 2017 Jeep Wrangler sport unlimited.Have a great day

Great place. Quick service and very good sales. George was wonderful when I bought my new car. He let me research vehicles I test drove with no harassing or constant calling.

Have had good experiences dealing with Black Chrysler Jeep Dodge. Take my daughters car there for service and they seem organized and dont try to sell you a lot of things you dont want. Never bought a car from them but they have a great selection. Service Department is great.

I love this place,very friendly people and the service is fast and if I have questions they not only answer my question they explain it to where you can understand. I purchased a 300 and I love it and the salesman Michael explained everything and was very helpful. .So my next purchase will be to come back here for my New Chrysler 300 and I will definitely send others here to purchase

My salesman, Carlos Garcia, was excellent with me in each visit I made to the dealership. He worked with me in securing the vehicle I wanted, the way I wanted. Ive told numerous people about how great my salesperson as well as any other employee I spoke with were just fabulous!

If I could leave less than 1 star, I would. My husband and I went in both looking for new vehicles, they price range and the payments they gave us were absolutely outrageous and wanted a ton of money down for a lease! We were told that no matter where we go we’d get the same numbers. We went to another dealership and they blew them out of the water. Much much better deals and friendly people who aren’t pushing you into a sale! We weren’t even offered a test drive let alone to step inside the vehicle! All this place wanted was our money and had no shame in asking for anything they wanted. Buyer beware

My husband and I had a wonderful experience at Black Chrysler Dodge this afternoon are salesperson Mark Odom was very helpful and knowledgeable I would recommend this dealership to anyone looking for a new vehicle. Thank you for your help. We love our new 2500 Laramie Longhorn.

Excellent service by all!10s all around! Thanks to Shawn and all.DC g

Was driving thru on vacation and about to head thru the Appalachian Mountains, headed north when my 2011 Jeep Grand Cherokee, started to produce a rumble from the rear end. So before I hit the mountains I decided to stop at this dealer for a safety check. Came in on a Friday at 1130 and was told I could get the vehicle in at 1pm, not bad when you want a safety check on your vehicle on a Friday near noon. So upon me waiting I notice my lug nuts where loose on a rear tire(not a solid review for my tire guys, that put on new tires a week ago). So I went back into the service desk and told RISHAN, who was the man who first waited on me and upon telling him my lugs were loose he immediately went back to the shop got a ratchet and tightened down my lugs for me free of charge. Great Service from a great employee, Thanks RISHAN & the Black dealership!

Took my Dodge Ram 3500 in for airbag and tie rod recall was called and told truck was ready for pickup I came the next day to pick up the truck and was told they would pull it around for me I waited for over 30mins and still no truck I walked around to the shop area to find my truck with the hood up and a tech standing with it I asked what the issue was and was told nothing was wrong that they just wanted to take a look at it when they job was already completed the day before which seemed strange as the tech was closing the hood he managed to drop tools on the fender once I leave I didn’t even make it half a mile from the dealer and realized the alignment was so far off you couldn’t hardly keep they truck in its lane so I took the truck back and the service advisor said they would handle it as I’m waiting to be picked up one of the tech pulled the truck around while he was waiting for someone to open a bay door he repeatedly kept reving the truck after I leave that same afternoon I get a call saying the truck has been aligned and I should have no issues so I return to pickup the truck and once I’m on the road the truck is still way out of alignment had to take the truck to another shop to have them fix what the dealership could not would not recommend to anyone for even the simplest of service from black dodge Jeep and ram could possibly be the worst experience I have had when it comes to repair work

Its a rarity I complain on social media. When a dealer is paid to inspect a vehicle on my behalf, and per the service tech who defined exactly what would be done, I paid them to turn on every switch, check all fluids and help me anticipate future repairs. They fail at it... only to have the service tech defend the mechanic and the manager defend the service tech.... so....sometimes you just have to call them out.Hey Bill, the Jeep dealership manager, you should learn to do the right thing. The right thing is to pay to fix what your mechanic missed. At a minimum...refund the inspection fee. Doing nothing or paying to tell me how much it will cost me to fix what you missed...really? Next time, dont be that guy.As the owner of Black Automotive, I would find manager who can relate to clients. Not make weak efforts to pacify unhappy customers. This was a truly weak response. Wont be back.

Great service! They were prompt and everyone was friendly and knowledgeable. Will recommend other people to come get service done on there vehicle here.

We love this place!! Great experience!! We definitely recommend you buy your vehicle here !!

Awesome customer service. Record time. Will be back to buy for the company. Definitely worth the drive. Highly recommend!!!!

We had a wonderful experience with this dealership. We appreciate the patience and support of Michael Summertime Summers! He listened to our needs and budget and worked with us to get the perfect vehicle for our family.

Came in for a new battery. Employees are great, knowledgeable and very friendly. Anytime I have car problems or need my oil changed, Im taking it here.

I dealt with an Candi Hicks and a couple of the other representative where also very friendly. I was involved in a 3 car accident and had been looking for a vehicle for almost a month and couldnt get approved or find an reliable warranty and responsible car amount with out a co signer. I loved my experience with Black Chrysler Dodge Jeep Ram and when they say they will get you in a vehicle that day they stick to their word. Recommend anyone to this dealership.Tashevia a satisfied customer

We could not have been treated better by our salesman Michael and the sales manager Dean. The F & I manager Beverly was also exceptional. Thank you to all of you for being so wonderful! We love our new to us 2014 Ram!Steve & Dawna Peckham

They made a hard request instead of soft as was promised.

Super friendly staff... great deals

Purchased my sons Dodge Charger from a nice lady at this dealership.

Brought car in for inspection when service manager pointed out that the car had a recall. They were very professional in their service and got me out in less than an hour.

Horrible place to buy a car. The salesmen were extremely rude. After showing interest in a car and wanted to proceed with negotiations, they basically told us to leave the dealership. I would not recommend anyone visit or do business with them. Rocco does not know how to talk to customers or how to sell a car. After asked if they would sell us the car, he replied “Not to you.” I feel sympathy for anyone who has to speak with him in the future.

Would not buy anything from them again, bought a used pickup and they sold me a extended warranty for $3700, between their service dept. and ford service dept. they have just about had the truck longer then I have and warranty did not pay anything, always found a loophole so far, I have complaint and had the manager call me and said he would find out what is going on and get back with me, and that never happen and I have left messages for him but still no return call, I will never go back to them

Ive had no problems with the service of my jeep. Any time I scheduled a maintenance, they took care of me. Staff is friendly and if there was a issue they would come out and tell me or brought me back to show me.

One of the best experiences I have ever had buying a new Dodge duelly. Ron Wilson is as good as they come. Made it an easy experience.

GREAT PLACE TO BUY RAM TRUCKS RHEY WILL DEAL WITH YOU WHEN OTHER LOT WONT THANK ANDREW

Was looking at a vehicle here and called to inquire and made an appointment to see it. Couldnt make the appointment due to an emergency and cancelled the appointment. Soon after I had someone calling me nonstop from the dealership and I was unable to answer. Hours later they called again from a restricted number (I assume hoping I would answer) and I did and hung up when I realized who it was, they then called me again 3 more times from the restricted number. Not professional in the least. I understand wanting to make a sale but this is beyond ridiculous.

Our second purchase from Black Auto Group. There great customer service keeps us coming back. Stop by and see salesman Micheal Summers..... hell take great care of you.

My sales person Mark Odom was great but it goes downhill from there. Bought a new Dodge Ram 2500 last December and I love the truck. Problem is I cant keep it out of the service department. Been in 3 times with transmission issues and still having issues. They say it is fixed but transmission still makes a humming noise. On my way to Florida in July my power steering goes out and I loose a days vacation waiting for my truck to be repaired in SC. Had to pay for repair out of my pocket for some reason and also had to stay overnight. I still have not been reimbursed for my 260.00 it cost me to repair truck not to mention loosing a days vacation. My power steering is still not right but my service person in Statesville ( Ra......?) stated I needed to take this up with CORPORATE. This is his standard answer when I ask something. Well I did not buy my truck from CORPORATE I bought it from Black Chrysler Dodge in Statesville. Just very frustrated and disappointed. Guess my next step will be to take my truck to another dealership to try and get some satisfaction. You would think if you had a vehicle in the shop 5 times someone would call you and ask a few questions. I know if I owned a dealership I would be calling or somebody better be.All I want is for my truck to be fixed or if you can not fix it RIGHT then find me another truck.

My salesperson (Michael Summers), was a very nice guy and I enjoyed meeting him. However, my experience at Black Chrysler Jeep Dodge went downhill from there. I test drove a used vehicle with low mileage. The rearview mirror was loose, the tires were out of balance, the front end was out of alignment, and the fluids were low (coolant and wiper fluid). All of these issues, though minor and easily corrected, played into my decision to make an offer on the vehicle lower than the asking price. The salesperson and sales manager refused to budge on the price. I was completely fine with the fact they did not want to sale me the vehicle I offered to buy. I was simply surprised at the lack of effort by the sales staff to make a sale.

I am very pleased with the services I received from the very friendly guys in the service department! I was traveling home from Ohio to Florida and pulled in to get help and they didnt charge me and were quick and delightful.

Very satisfied! Michael Summers is the best. Quick buying time with no hassle. Had exactly what we wanted in stock.

I hate even giving them a one. They are totally dishonest. They will rip you every chance they can.. You have been warned.... Stay away from these people. Find another dealership to spend your hard earned money.

Katie helped me get a new Dodge Journey with no money down and low credit no other dealer would help all wanted lots of money down

If youre in the market for a vehicle make sure you ask for Michael Summertime Summers

Will never, ever return to that place, bring my challenger in for a simple oil change and inspection and the car comes out of there with a dent in drivers fender, careless people!